Volkswagen India Complaints & Reviews

i have bought a VOLKSWAGEN PASSAT in 2011 , the AC of the car is not working from last one month.The dealer BHASIN AUTOMOBILES is not attending the car and is telling is to go other dealer.I went to the Moti Nagar workshop , there also the car was not attended . then i made a complaint to Volkswagen company , after the phone call i received a mail from Batra Automobiles instructingme to go to another dealer in Noida named Viraj Automobiles situated in sector -6 , there also the car was refused to be looked at. Now I dont know where to go . Please help me and look into the matter and make me understand how does VOLKSWAGEN deal with a after sales complaint.
if the company dealers are so insensitive in dealing a serious complaint like how do you expect a consumer to trust in your products.
the world knows the brand VOLKSWAGEN as a symbol of quality and trust and your dealer has scattered my trust into pieces with their extremely bad and unproffesional behaviour.
please look into the ma
MANOJ GULATI
[protected]
[protected]@rediffmail.com

subject : - Concern No: CAL25035 and music system error - MH43 AJ 6020.

Dear All,


This is with regard's to the Music system error been display on the center console, for which i had taken my car to thane service center on 4th April 2013 and according to the service advisor their seems to be some permanent problem in the system and needs to be replaced, as the car is under warranty the service advisor told me that the same will be replaced with a new one, and according to him the same has been ordered.


As the left hand side door noise still persist (Concern No: CAL25035 ) , on 10th april 2013 i again went to the service center to show the problem and when i asked about the music system status, i recevied an update saying that it is still on order and would be received within a week time, today when i.e 17/04/2012 i called the servie center to enquire about the status, according to them it will take another 3 three weeks.


i am really upset the way VW or VW representatives have handle my issues / problem, being such a big brand i had expected faster response and better service, but to be frank the way my issues are being handle VW is really pathetic.


1. From last two month i am chasing VW and VW thane service center to get rid of the ratttling sound coming from the left hand side door (Concern No: CAL25035 ), and in last one month i had left my car thrice, and put n numbers of email, but no outcome.


2. i have to follow up from the music system replacement. the service center guys are least bothered and now i have to wait from three more weeks.


i want to ask VW is these is the kind of service you offer, i have not purschased such expensive car to keep it in the service center or drive with error been display on the center console.




Regard's


Shamir A. Shaikh

We bought a new Volkswagen Jetta Confortline on 23rd Feb 2013. When we saw the vehicle in the Tornado Motors Mumbai (Santacruze west) showroom the cars had a moving armrest in the comfortine vehicle in January & February but my vehicle docent have the same.
We went and spoke at the showroom and after a week or so they said we have forwarded the complain to the company. We took up the matter with the customer service of the company. They stated that it is at the discretion of the company to change the features at any time. Thus we are not liable to change it in your vehicle.
While buying the car the Show room cars have the feature, the sales guys also conforms about it but only our vehicle docent have it. They didn't even inform that the showroom car features are not going to come in your vehicle.
If they have discontinue then why are they still selling the car with the same feature.

I purchased Volkswagen Vento Highline on 29 March 2013. The company brochure and dealer described that it has bluetooth connectivity, aux in, sd card etc., but these features were found missing.
Complaint was lodged to customer care of Volkswagen, but no response.
Any way out?

HELLO, THIS IS CHETAN CHODAVADIYA AND I AM A PROFESSOR IN ENGINEERING COLLEGE APPROVED BY VNSGU, SURAT. AND I WAS PURCHASED A CAR POLO OF VOLKSWAGON ON 27 JANUARY 2013 AND WHEN I BOOKED THIS CAR AT THAT TIME THE OFFER IS AVAILABLE WITH CORPORATE BONUS AND FOR THIS I AM SUBMITTING ALL THE DOCUMENTS RELATED TO MY JOB AND BY SALES EXECUTIVE AND FINANCIAL DEPARTMENT IT IS CONFIRM THAT I AM ABLE TO GET IT. BUT WHEN I CALL FOR THIS CORPORATE BONUS YESTERDAY , THEY TOLD ME YOU ARE NOT ELIGIBLE TO GET THIS OFFER. WHILE AT BOOKING TIME THEY GIVE ME PROMISE ABOUT IT. NOW THEY BREAK THEIR PROMISE. SO, NOW I COMPLAINT ABOUT IT.
SO, PLEASE DO THE FAVOR.

I had a misconception that Vox Wagon cars are and its after sales service is undisputed BUT regret having purchased the Polo in August 2011. Since its purchase the cars BATTERY has drained out at least 6 times. I had to call either the Polo Service people or the Cross Roads helpline for getting the car started.

Every time I have to request the Service Manager as if I have done some crime by purchasing the POLO.

I wish I had not baught Polo. This was the biggest blunder of my life.

Shockingly the owner Mr. Anand Wadhwa is inacceccible under any circumstances. The office, sales and service people are not prepared to give his contact number.

Its pertinent to mention here that I have voice recording of all the conversations I had with Sales / Service or other personnel of the Vox Wagon Gurgaon on every occasion of my complaint.

May I request the concerned officers of the Vox Wagon India or Vox Wagon to look into the matter and save me for avoidable hardship at the hands of Vox Wagon Gurgaon?

SShobha Mangla
# [protected]

Hi,

I bought the Vento highline TDI Diesel in 2010 November and I was very happy at that time. I was feeling that I have chosen the best brand of car and now I will have a piece of mind at least for 6 to 8 years.

I want to share my bad experience with Volkswagen.

Last month I went to office in the morning and in the evening when I was going back to home I found that I am not able to start the car. There was a engine fault.Car was brought to Atrica Automobiles for diagnosing the problem and they found that fuel pump is damaged and they told me that fuel pump will be replaced but after further diagnosing they found that whole fuel system will be changed which cost around 3 lakhs. Customer relationship manager supported me and my car 2 year warranty expires just 2 months back and due to some family emergency I was not able to extend the warranty at that time. Now Customer relationship manager accepted to waive off the 75% on 3 lakh amount. I am satisfied with the way they have listen my grievances but my concern is when my service happened on time then why this problem occur I feel that this is a manufacturing defect and I should be waive off the whole amount as I have taken the Car on Loan and paying 25% i.e 75000 is a hefty amount for me I am mentally disturbed with this situation and I cannot bear this hefty amount and now I don't have the confidence on VW. After this incident I will not suggest any of my friend/colleague for VW Cars. As a customer I am not at all satisfied with VW. Now I feel that I have taken a wrong decision by buying VW Vento car.

My relatives have 3 Cars Hyundai Santro, Honda City, Ford Ikon.Its already 5 years passed and they do not find any problem in these cars.

Please check my service schedule whether I have missed any schedule.All services happened on time.
My Volkswagen Registration Number UP 12 X 0007 and VIN number WVWK10604BT014109.

Kindly listen my grievances and Please waive off the whole amount as I cannot give this hefty amount.
I am very sad to say that if this amount is not waived off then I do not have any option other than filing a case on VW.

It's a humble request to you that please don't break my trust.

Thanks,
Deepak Kumar
[protected]

Hi,

I purchased a volkswagen polo car in 2012 and the car is showing a warning light on the dashboard. Went to Volkswagen service center, they repaired it and gave the car back in 2 days and the same problem started happening within a week. After that i again gave the car back to them and they said they fixed it in a day and the same problem appeared again in a day. So i went to third time on the same issue, this time they said it was a manufacturing defect and they said they will repair under warranty. However they have kept the vehicle for almost 20 days, and finally returned it. However i have asked for a back up car, they have not provided any back up car for 20 days and also they have not done the fixing of the dashboard properly. Is there a way i can file a complaint against Volkswagen for keeping the vehicle for 20 days and making me to give the car for 3 times for a manufacturing defect without any back up. Can some one guide me how to approach this? I want to file a consumer complaint on the same.

-kumar

My car was hit by Dog on highway in ETAWA (UP) on 22/12/2012 at 11. AM and got damaged badly from front side. i called the road side assistance at 11 AM they said that they confirmed that they have taken the complain and they gonna give the toe service soon but nothing happen i kept on calling them and explain them that i have my mom and my sister its not a safe place for females but no one understood.As it was month of Dec it was so called, i had mom my sister and my husband.All four o[censored]s were shivering from cold.it was so unsafe to be on highway in a criminal area.i was pleading before the cust care executives but they did not care.Finlay they came at 6:30 PM.when i had spoken to cust care executives they said that they will be taking my care to Kanpur workshop so i booked the hotel in Kanpur to stay for night.But when the toe service came they said said they will take my car to some other place somewhere in MP.I requested them but they were so rude.Finally they said they can take my car to Kanpur workshop but they demanded Rs 3500 before loading my car.we didn't have cash so requested them that i would pay them wherever we can get the ATM but they denied.My husband had to leave us on the highway and went to find an ATM to get the cash for them.i was cursing myself for buying this car.NO BODY CAN UNDERSTAND WHAT I WAS GOING THROUGH.IT IS A NIGHTMARE I CAN NEVER FORGET.

Last week i took my car for service at 9 AM.i was the 1st cust i explained them what were the problems. i got the call from the workshop at 11 am and told that wheel balancing needed and break pad needs to be replaced.i gave permission to do it.i went to workshop at 6 PM to get my car.i requested them to show the parts that they had changed.The break pad was not required replacement it could easily run for minimum 15000 KM.The problem which i had told them about the car was not fixed,cleaning was not at all done.
From 9 AM to 6 PM what they did i do not know.They charged Rs 15000 for a service not they didn't even clean my car.IS THIS THE SERVICE VOLKSWAGEN GIVING????????
i complained so many times but nothing happen.As i am a Female VOLKSWAGEN is taking disadvantage of me.

I have bought Volkswagen Vento Highline Diesel Model car on 23rd Jan 2013 from one of their dealers in Pune, M/S. B. U. Bhandari Automotive Pvt. Ltd. From the very next day, i had starting problems with the car. Even after repeated times i removed the keys and inserted also, this issue was persistent and intermittent. At late night i had to feel embarrassment and inconvenience with my family and had to take assistance of Toll free number. Finally some help arrived and the matter was temporary solved. I brought this to the notice of Service station of the above mentioned dealer and they asked me to wait in the customer lounge and told me that they will inspect the vehicle with some computerized diagnosis system. After 1 hour of wait they told me that there was no fault at all. They also said that the key that i was using might be faulty. In that case they told me to keep another key handy and in any such incident in the future to use that key. If by using another key the problem will get resolved, they will reprogram or replace the faulty key. I took this advice back with me in great hope. But the very next day, i had a problem of different sort. When i started my car and shifted to 2nd gear, suddenly we experienced jerks in the car running perhaps due to missing in the engine. Also simultaneously a coil error symbol showed up on the cluster panel. I immediately stopped the car and called Toll free number again. They asked me which color this symbol was? Whether Red or some other color. To which i replied it was Orange in color. They told me if this symbol turns red, i need to park my car there itself and not go near it. But somehow i managed to reach home as it was a Sunday and the service centre was shut. The very next day while i was stuck in a heavy traffic jam, suddenly the car started vibrating heavily. I was scared and somehow manoeuvred the car from the heavy traffic and parked it to a side. Again called the Toll free number and all they informed me was to visit service centre. Finally next day i dumped the car at the service centre and it is still lying there while i am writing this complaint. Service centre guys have now again supposedly put the car onto the so called computer diagnostic system and found that there is issue in the Fuel system. Now they are insisting on replacing all 4 fuel injectors, fuel railing, Fuel pump and fuel filter. I have completely refused to get these changes done; primarily for the reasons that it’s a new car and if the fuel system is faulty and needs replacement doesn't it count for a manufacturing defect. And if it is they are bound to replace me with a new car. On the contrary they are denying that it is not a manufacturing defect, my question to them is if it is not a manufacturing defect, then why they want to replace the whole system. Let them return the car just like that without doing anything.

Dear Sir,
I am Ankush R Agarwal, vehicle no MH-14 CK 7212

I bought Vento At petrol on 8-2-11, few days back in the vehicle the EPC light was blinking and the car was knocking, so i send it to the service center on 12-2-13 after checking all the details they called me and told that engine head should be changed and it cant be changed in warranty because the warranty has expired on 8-2-13 its a 2 years warranty.

its just 4 days the warranty has expired, it seems that Volkswagen car should be used only till the time for warranty and before the warranty expires I should sell the car. this is not good for Volkswagen company, so I request you to please look in this matter at the earliest and please help us.

the vehicle is at B.U. Bhandari service center.

Regards,

Ankush R Agarwal
Ph no. [protected]

I have purchased car from Volkswagen Bangalore dealer Elite motor. Any time any service related issue, you can not reach their service people because of non availability of staff. Recently I have sent my car for air condition check up which was not working properly and water getting inside window from glass ( this is day one complaint). When i have sent my car at service station, after taking appointment , waited in queue for three hours. because no one was there to attend the complaint. After long waiting they have taken car for check up and promise to deliver car by tomorrow. surprise !! lots of call to their service station , no proper reply from any one, no answer when you will get car ? after many call they replied that come tomorrow. tomorow... again we have done same exercise.. many calls.. then i have sent my driver to collect car... what... he waited there two hours and fought with people to delivered car from service station... Oh !! we got car from them but no result till date air condition not working, water still going in to window, I have compliant thier customer care. No use .. still getting pain and driving car with out AC....after such costly car ( Vento Higland) service charge collected Rs 2800 + time, driver charge...more ...Pain ..

Is the CAR company or The dealer taking the costumer for granted

Hi ,
I have a white colour polo trend line MH 46 N 3960 which I had brought from ksm motor chembur Mumbai . Only for my 2 daughter to drive them to school which is 20 km away from my home . I was very much happy with the performs of the car even my family use to like to drive in the car i have a BMW 3 series for me . I have given my car for second service at shaman motor lalbaug workshop Mumbai . During my second service I had inform the attendant that my front door right hand side door lock Is not working and the doors cannot be opened from inside or out and the hazard switch was not working .during that service they informed me this both part for the door and switch were not available so they informed me that they have ordered for the same and will take some time they did a temporary solution and replaced the right lock with the left lock but 3 months from then they didn't called me for reply
One day my driver didn't came I went to pick my daughter from school at 5 pm We drop them at 7.30am morning when I picked them up I came to car and found to my horror that the right door not opening now the left was already closed now the right which was fitted was also not operational now I was blank my daughter were hungry I want to drop them home get them fresh and had to send the to tuitions I call the the car attendant at service station on his mobile number for guidance he said that the attendant for ANY TIME service is not replying I have to wait I waited for his call no reply I tried to open the car but was not possible because as it is central lock I was not able to open the door I tried to remove the right small quarter glass at back but while removing it got broken I opened the back door and got into the car I drop my kids home and left the car home I dropped the car next day to the service station in the morning and was told the lock has not yet came so will inform me by evening they didn't called I had to call and was told please call tomorrow when I called next day they said the lock is not available and has to be ordered from Germany and will take one months time
I said just fix up the glass and give me I will get back when the part comes they said I have to pay Rs3000 for same I said then fix the car and I will take it that time now it is almost 2 months and have not received the car till now i have to drop my kids i my BMW as my BMW is drive only by me and my wife and no driver they say the part is not arrived
Last week i was going out of town I called the attendant for my car I requested him as I am going out of town no one will be there to drop my kids to school so please give me my car he said the part has came but the existing lock fitted to the door is not coming out I told him is it a rocket science to be sent on space even though no reply . In that condition my father has to drop my daughter in auto richshaw to school in this winter I came back but still no delivery no reply
Is the CAR company or The dealer taking the costumer for granted I have to pay a monthly EMI of Rs 12500/- from my salary of Rs 60000 for car lone is the company going to pay me for 2 months car parked at there dealers work shop with out any reason as no part available is not my responsibility as it is manufacturing defect which is covered under warranty I have to drop my kids in my BMW which means and additional expense on fuel how is going to bare all this expenses and mentally torture and they don't even have the curtsies to call Is this the COSTUMER service you provide

SO I REQUEST YOU TO PlEASE GIVE MY CAR .PlEASE NOW I AM TIRED

Regards
Atin Kamble
[protected]
India



[protected]@volkswagen.de,investor.[protected]@volkswagen.de,kurt.[protected]@vo...⇄ [protected]@volkswagen.de, [protected]@volkswagen.de,Christine.[protected]@volkswagen.de,Oliver.[protected]...⇄

Dear all,

I bought vento Automatic, in jan 2013 in bangalore from apple auto,it's hardly month old, since I bought there is a loud noise coming from the rear of the car when ever the car passes a speed breaker at 20kph some times even at 15kph.Apple Auto in bangalore are hopeless and they are just interested in a sale and after that they just ignore you. I have given my car to them to loom into the problem and for last 10 days the car is with them and no update from them regarding the same and finally they say the car is alright and all the cars of VW make a loud noise from the rear when they pass the speed breakers. I just can't believe them and I have driven lot of makes and models but never experienced such thing.not to mention how pathetic their toll free number service, it's just an eye wash as far as resolving problems are concerned.
All bangaloreans pls avoid apple auto like hell.

Regards
Vijay Dasari
[protected]@aol.in

VOLKSWAGEN OFFERS AMAZING CARS.

BUT ABBRA MOTORS CHENNAI JUST RUINED MY CAR. THE SERVICE ENGINEER AND THE WORKS MANAGER IN AMBATTUR HAVE NO REMORSE. THEY HAD MY CAR WITH ELECTRICAL FAILURE FOR 4 MONTHS AND BLAMED IT ON THE VOLKSWAGEN COMPANY. FUNNY. MY FATHER IS A BUSY MAN AND COULDNT TAKE THESE PEOPLE TO COURT. MY ADVISE TO PEOPLE, DONT BUY VW IN CHENNAI. EVEN SUNDARAM MOTORS ISNT GOOD, ALTHOUGH MY WORST EXPERIENCE WAS WITH ABBRA MOTORS. I HAVE NOW BOUGHT HYUNDAI VERNA, SERVICE IS DAMN TOOO GOOD. PEOPLE ARE VERY PROMPT THERE. HONDA, MARUTHI, HYUNDAI ARE RELIABLE.

This is to inform you that my vehicle registration No. DL1VA 6917 VOLKSWAGEN CRAFTER is submitted at your service center on dated 17.10.2012 at Frontier Autoworld Gurgaon, Haryana workshop devision to till date. We already have launch a complaint on your toll free number. But still there is no resolution for this. its almost 4 months have gone and your server is still down.

There is ECM problem in our crafter as per your engineer at service center and also we have submitted a Demand Draft of Rs.85000/. They got the new ECM on 31st December 2012 as per your service center representative. So problem is that there is almost 1 month has been past and still they are unable to code the ECM because of the system did not connect to the server.

Our employee daily visit at service center but there is no hearing about this. We are really disappointed with your service and have a major financial loss. We are still paying its all installments insurance etc. but this is really dissatisfied

Please look into this matter and revert back with optimistic answer.

Thanks

Raj Kumar

I have purchased a new vento highline diesel in feb 2011 from Broadway auto Faridabad. Last year i faced a problem with AC Blower (front) which stopped working & the dealer told me that the AC kit will be replaced in Warranty & i aggreed to do that. But after some time the same problem occured the blower (front) stopped working. & now they are saying that the kit will be changed again in the warranty period. & it will take 2 to 3 working days. without car i suffer very much i cant go to my office. The main thing is that there is no guranttee that after changing the kit again it will work properly? My car warranty will end in feb 2013 if after that the same problem occured than will they charge me the price of that AC kit? The QUALITY OF CAR IS VERY POOR doors are very noiesy.

Respected sir,
its rohit here..sir actualy we are in the comprehensive need of volkswagen polo(manufacturing 2012),,which contains 0%interest..i already know that dis 0% interst offer has been closed since 31st of december..bt plzz sir its humble request to your company to arrange this model for me as soon as possible..sir,plzz i dont want your answer in no..i am hoping for your positive reply.
i will be realy thankful to you for this kind...
thankss a lot..inform me as soon as possible,,my cntct num. Is([protected])..email-rohit.[protected]@yahoo.com