Volkswagen India Complaints & Reviews

Car service is really bad here in karur. I took my car for an emergency issue as my car engine fault indication. Service head in karur Volkswagen simply refused to take for service and told me that they cannot handle the issue. And asked to take my car to a different location. Which is more 100km from my place. Really gone through a bad experience with Volkswagen service center karur. Need an immediate action on this. I even called customer care and they informed that they will reach back with a solution for it. Still i did not get any response. WORST CUSTOMER EXPERIENCE.

Customer care numbers are inoperative, its just an automated msg for more than 40 mins i was exhausted and disconnected the call. i sent an email regarding the NOC request against my loan from Vw finance team but no response.

Is there any other way to reach the respective team?

Loan no:- [protected]

mob no:- [protected]...

Hi,
I bought my Polo MPI highline model on 1st November 2019 from Viraj Automobile in Noida. Everything was working fine but now suddenly the cruise control is giving an issue. It is not working as it should.
For example if I set the cruise @80kmph and then accelerate, the speed comes back to 80 . Same happens if I disengage cruise and decrease the speed to 60kmph for example, as soon as I re-engage the cruise again then the speed goes back to 80 again. You can see the same in the attached video.
Please look into the same and help me get it fixed.

Br//
Parveen Kumar
[protected]@gmail.com
[protected]

I have given vehicle on Tuesday 20.06.2021for insuarance purpose .
And claim was intimated on friday that too by me. Your staff even could not do that.now he is telling that it will take another 6 to 7 days . Is that the way to treat customer .

Vehicle mo mp17cb8150

Date of collection: 21.6.21 (paid pickup, other service center do free pickup)
Repair order: SOA2100613
I had sent my Vento for 3 problems
1. water leaking from under the dash board on passenger side
2. brakes making noise.
3. The driver door rubbing with the fender

This took your service center 4 days to complete.
There was no information for these 3 days about the work, time of completion or what is the problem that is causing the water leak!!!
There were added services that I had not asked for and my permission to do them not taken like AC disinfectant .
After 4 days, my car came unwashed (forget the polish), even the battery terminal was not cleaned ( something as basic. ) when I complained they said that is a separate order, not covered in washing, even the dash board was dusty.

I have purchased one Volkswagen vento which reg.no GJ15CF9679, in that I am facing an issue of poor pickup. For that I had visited workshop near about me of landmark cars vapi.

For that the dealership I want to register a complaint about my issue.

When my vehicle was under warranty the same problem occurs and then I visited at the same workshop, at that time they didn’t replaced the part and now when my vehicle is out of warranty they gave me the unnecessary estimate. After that I requested them for a little bit of goodwill support but they directly denied for the same. And the behaviour was very rude of their managers.

After that I requested to word with the Area manager and from the dealership I got very disgusting behaviour and answer.

I got my car serviced from volkswagen amritsar, as the engine got heated up. I received my car on the 14th may 2021. The following day after the service, air conditioner of my vehicle stopped working . I immeditately complained to the service centre but no proper action was taken and then few days later heating problem reoccured and I towed my car for 70 kms to the service centre. And its been 5 days since then, still I haven't received my car. I never expected such type behaviour and servive from a company like Volskwagen, whose once I was a happy customer.
Satvinder Singh
Car no.- PB 07 AZ 9990
Phone no- [protected]
Amritsar, Punjab.

Vehicle: VW Vento TDI
Registration year: 2012
Latest Incident : Amber Glow plug warning and engine shudder
Diagnosis: Injector failure; #3 replaced
Repair order no: SOB2100744

This is the 3rd injector failure. 1st and 2nd injectors were replaced with root cause being bad quality of Fuel. After much deliberation, VW Tech team accepted to clean the fuel line and fuel tank with a promise of non repeat. VW preferred fuel station was used used for diesel fill-up.
The recent failure is also diagnosed with bad fuel quality inspite o[censored]sing VW preferred fuel station.
It is a widely known fact VW TDI engines manufacture before 2013 are faulty with Infectors and EGR system. VW refuses to acknowledge this refutes to take responsibility. Another widely known fact is the Electrical/electronic issue with the faulty injectors are passed on as bad quality fuel.
A complaint is raised with reference number MED07153117 and no one from VW tech team has reached out for follow-up.

Every time I take the car out, I'm driving in fear anticipating the 4th injector to fail. It is high time VW is made accountable for all the terrible experiences and financial losses incurred due to faulty parts.

An VW technical advisory is attached for reference which details the case of faulty injectors and how to take up the claims and replacement.

As my Volkswagen vento has been brought to tamilnadu the RTO asked to produce invoice which was misplaced by the first owner from whom I purchased. Hence it is requested necessary suggestion may please be provided me to obtain the duplicate invoice of my car

I have been using VW Ameo DSG comfortline, Reg no. KL02BA 6065 since March 2017 and 68000 KM have been run out so far.

TWO MAJOR ISSUES AS A CUSTOMER

1. The COOLANT TANK of the vehicle was REPLACED before 7 months due to reason that the liquid level was not visible
because of the contaminated stain and rust eclipses the visibility.

Unfortunately the SAME COMPLAINT of rust and stain is found again in the NEWLY REPLACED COOLANT TANK and eclipses the liquid level visibility, just after a period of one month gap.

Also please note that the "EVM Service Centre, Umayanalloor, Kollam" CHARGED me a sum of Rs 4000/- for the above replacement, whereas the other similar Companies like Volkswagen entertains it to the customers as free of charge within the warranty period of five years.

The reason for the above said rust and stain and the nonvisibility of its level
is SUPPOSED to be occured because of the WORST COOLANT used or by the filthiness of the work done by the Service Centre .

I am attaching 4 images showing first two images are of old coolant tank and last two of new one.

I am sorry to say that it is pitiable to have such experience to the customers from a big company like Volkswagen.

In the above circumstances, I hope you may do sudden and constant step to rectify my problem.

2. Gear shift noise from gearbox in manual mode speed no. 4 to 5. This complaint is also mentioned at the time of service and the centre assured that the complaint is rectified.
Unfortunately nothing has happened as a result.

Also I like to come into your attention that I always keep punctuality in doing periodical service and maintenance of the car and it is only with your authorized dealer and not any unauthorized ones.

Please look into both the matters very seriously and take strong and immediate steps for permanent solution for the same..

Yours faithfully
NOUFAL, N.
Mobile: [protected]

TO

Volkswagen India

Car Complaint Letter

Dear SIR/MADAM

THIS IS A.Teja sri i got my car in august 2019. On [18 august 2019],

I purchased a NEW car from Volkswagen ameo . PPS Motors Volkswagen Showroom Secunderabad.


DETAILS OF MY VEHICLE

CHASSIS NUMBER - MEXG19604KT092911

ENGINE NUMBER -CHYM11505

MAKERS CLASS- VW AMEO 1.0 LMPI56K

VEHICLE CLASS –MOTOR CAR

MTH YR OF MFG 07 2019

I was promised by the dealer that the car has no major issues and is in a perfectly working condition. Upon driving the car, I found out that MANY PROBLEM LIKE STERRING CONDITION DOOR LOCKING. ENGINE SOUNDS, LOW MILEAGE etc..

I am wondering at this point whether the dealer has tested the car and went through the necessary checks. This is utterly outrageous and completely unacceptable.

I am very disappointed from what happened and ask you to find an immediate solution to this problem. This is not the type of service I would have expected from a reputed company like yours.

I left my car for service and ordered a part for my cross polo on Feb 19 and paid the amount in advance till date 16 April, i haven't got any response from Kun Volkswagen Alandur service station. No response while reaching them.
Almost 2 months without any response is pathetic.

Kindly do the needful.
[protected]...

I left my car for service and ordered a part for my cross polo on Feb 19 and paid the amount in advance till date 16 April, i haven't got any response from Kun Volkswagen Alandur service station. No response while reaching them.
Almost 2 months without any response is pathetic.

Kindly do the needful.

I am Nagaraj. Vehicle # KA 03 MZ 7619.
VIN No.: MEXA17607HT114757
Issue: Engine lamp is ON

Previous complaint number: CCR05118442
I purchased VW polo allstar in Feb 2017;
i am facing Engine lamp warning in the cluster from last 2 years ( ON and Off). Again i am facing the same issue more the 5 times( there has been a fix done in the past, but not permanent fix.
This is really annoying me and i do not have confident to drive this vehicle at all.
Just after 20 days of regular service, again facing this issue.
I seriously question your technicians knowledge on this. Even after fix why the same issue is turning up?
I hope atleast this time i expect a permanent solution to this issue.

Dealer: Apple Auto whitefield.

I faced an issue with abs sensor and speedometer irregular for my polo KL 41P 2806.
I have given the car to Volkswagen Cheranalloor showroom for this issue, service manager [ Tharun francis] claimed resolved the issue by changing the abs sensor under warranty.
At the same day[09/04/2021] abs sensor light started blinking and speedometer reading showing wrong value, my journey was troubled and discontinued.
They were hold my car in service centre for 3 days about to resolve this issue [apr 7, apr8, apr 9].
I took this car on nov 2018. At my first, second service not went well. Both 2 service i went to service centre twice to resolving my complaint (you can check the service appointment history). One complaint came after the service.
Same service manager dealing all my issue from the beginning.
Really frustrated !!!
Why Volkswagen cheating me for my hard earned money????
I want a resolution for my issue and change my service manager for resolving my car issue and future services.

Myself Sajeer, a proud owner of 2018 model VW Polo Trendline Red Colour(KL-03-AC-5880).
I would like to raise my concern regarding the build quality of the vehicle and the durability of its parts.
Sadly this is my first car and I wanted to invest in a car which promised utmost build quality and ride comfort without compromising on safety concerns.
I was totally convinced from the exterior build quality and appeal the car had offered and I decided to go ahead.
I was a proud owner until recently, by January 2021, when the car started to show certain glitches beginning with the ABS sensor which upon enquiry I was informed it is a usual complaint that the model has.
I got them changed thinking it happens at times and soon after i.e. by March 9th I faced another issue. This time it was major and I had to tow the car to the Calicut VW service station wherein the team diagnosed it via scanning and confirmed the malfunctioning of the Throttle body part.
To make matters worse I was informed by a service representative the error occurred due to my rash driving which was contradicted by another of your representatives who knew the service history of the vehicle.
The car has undergone timely service as per your norms and yet the parts are starting to show serious build quality concerns.

I would like to escalate the concern to the concerned authority to get proper justice in the case.
Please look into the matter with utmost importance and I hope you will be able to provide the necessary support to ensure the proper functioning of the vehicle at the earliest.

Regards,
Sajeer.

My polo was given for service here Autobahn Volkswagen service centerPatlon Yard, CTS NO. 151 & 151, 1, Ram Mandir Rd, Somani Gram, Mumbai, Maharashtra 400104 and this is the most hectic and disappointing experience i ever had from a car dealer . They removed parts from my vehicle and may have fixed on to some other cars. When i went to receive car the AC is not working sound system not working rear view mirror is not there apart from that the liquids like wiper liquid and engine coolant is also low. They never did any service or repair just looted the parts from my car and may have fixed to someone else's vehicle. I requested the service advisor Mr Faizal to rectify my concern and he only argued and defended himself and was like do whatever you can i cant help .i dont know wheather this is how all the Volkswagen representatives treats their customer . I was waiting for the launch of new tiguan to book one and never ever in my life iam going to buy a Volkswagen car only because of this dealer. I owns a Toyota four wheeler and their customer service and behaviour are very much pleasing. My car is still at the service center i refused to take it back and iam not going to ever. It's better to burn the car outside Volkswagen india office and show the public the quality of customer care Volkswagen provides

Dear Sir, I have been using Volkswagen vento for many years, Fifteen days ago there was a minor accident to my car, I gave handover to your Guntur Volkswagen service station.. So far so good, Along with that other repair works were done, Every time the front disks was changed due to be front left side disc scratched, the problem can't be rectified. And collect higher labor charges..They doing worrest car wash also, I asked to reduce the labor charges to the staff, he said it was not possible.The showroom staff or manager never gives the courtesy or hospitality to the actual customer..Under these circumstances I would leave my car there, when I was given a guarantee about the discs.. I am a person with a very good name in society. If not I will file on your showroom and your company in the court for justice..
I attached the following bill document copies..
Thanking you
My Car Number..
AP07DE5229
Owner Name
Anuradha Kommasani
W/o. Kamalakara Reddy
Mobile: [protected]...

I have Volkswagen polo Car no. RJ14CZ7177.
15 days back it was showing engine light. I talked to the service center they told me to bring the car by towing.
I towed the car after that they charged me around 1280 for services. And engine light is gone. But in just 2 days i was away in outskirts of city it comes again. I called to the service center they told me not to drive the car and bring back to the service center. Hardly i managed and get back to my home after towing my car. After requesting they provided the person for home visit. After that they have given the estimate of 42000.
I am a middle class person how can i spend money again and again . Volkswagen car services are also costly. In month of December 2020 i get my car service done under a package of 15000.
I can't spend huge amount of money in cars.
And car only runs around just 38800km.
I purchased in August 2015 no doubt car is old but how can one spend 42000 on technical fault. And what is the guarantee that engine will not occur any fault in coming days.

I have requested service center to give discount on this because its not my fault. It's something technical fault.
I can assure you that engine is not harmed till date or ever been touched by any outsider or opened. What the service center offers me is 20% off on labour charges i.e around rs400. Is it any kind of joke ?
Service center name :- Tanya car pvt ltd Jaipur Rajasthan.
Please help me in this to fix the issue.

Regards
Saurabh Sardana.

I have given my car (PY01BS7777) to the service centre at pondicherry, ( 43 Cuddalore Main Road Thattanchavady, Ariyankuppam, Puducherry, 605007) almost a month back.Also I have Recently called to the customer care about the issue and they said they will look into the matter .

The issue in my car was poor pickup and spring light lit up .They adviced me to change all injector and that the problem would go away and I have changed all injectors for a huge sum of money.They have also swapped a exhaust sensor saying this also might be a problem, but after doing all these the problem still persist.I went 2 days before to test my car at the service centre and problem remains the same.The spring light still shows on my dashboard and pick up hasn’t improved that much.I want to officially register a complaint about this.

To this day, I have spent around 1.34lakhs for the repair.For spending this amount of money for a service of the car, I would expect a car to be well serviced and the problem should have been addressed soon.

As I have noticed, the job carried out on my car at the service centre was only to replace the parts with new spare parts that has cost me a lot of money.Being an engineer myself, why can’t they they identify the problem for my spring light and my pick up issues and try to fix the issues instead of replacing all spare parts on my car one by one.

I do have gone through some manuals and read a lit of article about my pick up issues.It normally associated with either EGR or glow plug or turbo boost or differential pressure sensor at the particulate filter or faulty exhaust sensor.

Some of the problems I have raised :
AC flow in my car was not enough
Pick up issue and spring light issue
Radiator huge noise

I am not willing to spend any more than I have already spent.
Please take this as serious and hoping to get a swift action from your end and kindly assist me with my issues.