Volkswagen India Complaints & Reviews

I am a long time and loyal Volkswagen customer, having a diesel Passat, a diesel Polo & petrol Polo. Bought the VW Passat on 27th December 2017 from the same VW dealer in Allahabad as the one I bought both my previous Polo from.

At the time of finalizing the Passat, the dealer informed me that it was a demo vehicle and as such offered me some discount, extended warranty(EW) and Road Side Assistance(RSA) for 2 years to the...

Hi, my car is serviced 1 st week december after two weeks same complaint repeat again . And i call two times customer relation officer service center . She say after one hour call me back now one week finish no replay what can i do .Service is to bad...

This is a case of harassment of senior citizens. Our car numbered WB 06H 8733 was sent to the Volkswagon workshop at OSL Exclusive Pvt Ltd, 36A, Topsia Road, Kolkata-700039 in the 1st week of October, 2020 with a problem. I was told that since spare parts were not available due to Covid 19, to bring back the car once the spare parts arrived. I contacted the workshop in the 3rd week of October, 2020 but the parts had not arrived. Finally I...

Hello,

This is Sampath PULLABHATLA( +91 [protected]).
I have purchased a Second hand Volkswagen Vento 1.6MPI AT Highline BSIV bearing registration number MH43AJ0691 from a local car dealer at Pune.
I got transferred from Pune to Hyderabad.
I got the NOC from Pune RTA to Hyderabad RTA.

After talking to the local RTA agent, i came to know that i require the Invoice for transfer.
br...

Wishing you a happy healthy & prosperous new year in advance. I have chosen VW for its proven track record of a high standard of quality & aftersales service.My Vehicle Registration number is MH02 CP 1592, VENTO 1.6CR(MT) HIGHLINE. It is just about 25000 KM of running & This is the fourth time i am facing fuel injection system problem. It's annoying & indeed disappointing from a German multinational of a extrely high reputation. I have already...

I visited frontier volkswagen service centre, Gurugram(Haryana) on 16th December, 2020.My appointment time was 9.30am and i reached service centre at 9.25am.There was no customer there as yet, and still my job card was made arnd 10.10am.hence i had to wait approx 40min to get the job card open and let the service of my car start.
2 days before i received whatsapp message from service centre asking to give 5star rating on customer feedback...

Hello there,
I have problem with my Volkswagen vento car. Had given for service on 1st week of November. Initially they said it will take 5-6 days to arrive the part. Then told another 5-6 days then another 7-9 days they had given 20th dec as eta, now they have given 30th dec eta ... So it will be around 2 months for which my vehicle is on breakdown I am unable to use it. Not sure if they are going to repair this. Very frustrated...

My name is Ravindra KUMAR I am from jaipur I have VW POLO 1.5 TDI COMFORTLINE my car no is RJ14CY1408 After my 4th service my car starts spring indicater then my son was go to service center and they was solve the problem after run 500km my car ignition is no work properly and the car is unable to start and I was on the road at mid night I was raised a complaint on VW coustmer care the ticket no. CCR06376781 and the cc executive ensure me...

Its almost 5th time, i have visited your service center with the same problem. I need a guarantee fix, then only i will agree for the sensor replacment. Unless i can't waste of money and time on the trail and error approach. Kindly do the exact and reliable fix. Hope you understand my concern....

To Whom It May Concern,

I am writing today to complain of the poor service I received from your Volkswagen Madras South OMR outlet, on December 1, 2020. I was visited by a representative of the service center, Mr. Abdul, on that day.

I had given my VW Polo for the 15k or 1 year service, which was not inspected properly when filling the job card. The car was received on the 30th of November and during the delivery...

I have a VW Vento from 2015 and noticed that the abs sensor is keep on failing due to quality issue/Poor design in VW ABS sensor. The reason given by the VW service advisor denotes that car is not designed for India
I saw a lot of customers complaining the same problem for Vento and polo.
Requesting to get this issue fixed and not to loot money from customer and this will cause your customer retention.

Customer...

Hi Volkswagon team.

I own a VW Ameo 2016 model. Car no. GA 04 E 0692.
I visited service centre in goa reporting noise in front suspension.
Upon investigation they said I will have to replace entire steering rack.
Car has been driven in normal city conditions and has completed roughly 50k kilometer. I believe VW has very high standard quality parts in their vehicles. But I am surprise to hear that it is...

Hi Team

NAME- ARUNKUMAR M
VIN--WVWE14608ET088335

I am really unhappy interacting with VolksWagen Service personnel RAMANI CARS PRIVATE LIMITED, SALEM recently.

I had been servicing my VolksWagen Vento(TN30BZ 0222) regularly at the authorized dealer RAMANI CARS PRIVATE LIMITED, SALEM. Their response to the recent problem reported is unsatisfactory and I need an explanation, I would say justification,...

My Car NO TN 11 AJ 9999. I serviced my car on August, and i told i will purchase Tyre outside but Mr. Vasanth (Alandur Branch)from service team No: [protected] over there compelled me to purchase Tyre over there and told that there is warranty for the Tyre, but it did not last even for two months, but when i ask for replacement no response from their side, People over there do their business only to make money worst response from them....

Lack of responsibility and Negligence of the staff. I have received delivery of my brand new Polo TSI with the scratches on it’s first service.

I have given my brand new Polo TSI for first service at Uppal, Hyderabad on this Monday afternoon at 1PM.

They promised to deliver on Tuesday but they delayed and i have waited for around 2 hours at service center on Wednesday even after informing the advisor well...

Complaint against fraudulent practices of Volkswagen Authorized Service Center, Trivandrum, Kerala, India.

Ref: Volkswagen Polo 1.2L Comfortline (Petrol) Vehicle Registration No: KL-22E-5886.

This is to complain about the mental harassment caused by the above stated service centre due to their service negligence and fraudulent business practices.

On[protected] my car broke down due to worn out...

Horrible service experience, people in customer service are completely unprofessional, have given my car for general service and after complete health check-up the car is delivered to me, as I had taken pick and drop service, in just a few days the car is again showing EPC error and after consultation with Vidhut Motor Pune, they want me to send back the car to the garage, it has been more than a week I have requested for pick up and every...

Hello Sir/Madam,

This is with reference to an engine issue with my car given to the service center " BU Bhandari "in Oct'2020. It's now more than 2 months since it's with the service center and no progress has been made.

I have purchased the new car "Volkswagen Ameo" in April 2018 from B.U Bhandari agency, Pune. All the services were done on a regular basis by BU Bhandari service center, Pune. Total miles driven...

We have already informed the personnel regarding a complaint.but he is less responsive to us.we already lost 2-3 days because of his mismanagement..very disappointed with this attitude from VW....

To whomsoever it may concern,

This is one of your customer Dr Harsha GT, I write this mail to raise my concern about my Volkswagen polo GT bearing registration no- KA 05 MV 0703 bought in the year of 2017 in my wife’s name- Dr Rashmi sriram. Sir/ Madam, I have been very compliant with all your advice over maintenance of my vehicle at Volkswagen service, Mysore road, right from the beginning I had also purchased the advised...