Volkswagen India Complaints & Reviews

My car have a complaint of steering box and I ordered and booked it from your Phoenix car(Volkswagon service Center kannur because of my Inertia as a customer) and it took 3weeks to arrive the spare parts. It’s common in your worst service Center to get a spare parts even car battery at a time ( it’s my personal experience that I didn’t get battery from your service Center because you don’t have Battery stock. 🤣🤣 👏🏻👏🏻👏🏻 Good service). Last Monday I bought my car to your service Center and it’s still there. It’s been more than one week and you didn’t solved and repaired my car steering box complaint??? I have warrenty too.
As a customer I have a request that you can’t maintain the value of your car through your service please hand over the dealership to some one who capable 🙏🙏🙏

To
Volkswagen India

Subject : Pathetic Service by Volkswagen Service centre, Uppal, Hyderabad

I am to bring to your notice, I left my vehicle at Volkswagen authorized service centre on 2/11/2020, your supervisor Mr. Shreekar checked our vehicle and estimated the service cost around 14500 + Gst, and said that the car will be delivered on the same day, but in the evening on same day he said that car will be delivered for the next day, at the time of billing I was shocked looking at the bill its around 18000/-, when I enquired about the excess amount our supervisor said tha they replaced spark plugs which costs around 2344/- with out my notice, then I asked him whether the old spark plugs are working or not, he said “they are working fine but as per the schedule we changed them “, this is the way you deal with the customers and suck their hard earned money in the name of service, don’t you people think twice before changing it why can’t you ask the customer whether he is willing to accept the change or not, when the parts are in good condition what makes you to change the old one, this shows your greediness .
My purpose for the service is to travel to Nellore town, at the time of delivery your supervisor said that the break pads and disc Breaks to be changed all of sudden, if he said the same thing a day before, I would got a chance to think about it whether to replace them or not, due to tight time schedule im unable to decide I asked Mr . Shreekar about the condition whether I can travel or not, he said you can travel with out any hassle, keeping his words in mind I started travelling, during my travel I have observed some different noises while applying breaks, then I immediately rushed to near by service station in nellore, there another supervisor recommend to change the break pads and Disc breaks immediately and given estimation cost around Rs. 9000 /-, I was unprepared and felt humiliated and I have called to Mr, shreekar and explained about my situation to him, he said that he escalated the same issue to higher authorities, but as of now I didn’t received single call from Volkswagen, this shows how you treat customers, what If suddenly anything bad happened to me, can Volkswagen fix it ?, as a loyal customer I’ve lost credibility on Volkswagen brand and I realized I have paid a hefty price in believing Volkswagen . Really felt bad for what happened to me, I realized how VW sucks our Hard earned money and enjoy with them .

We bought new volkswagen vento dsg highline plus car on 27th january 2020 in volkswagen guntur showroom in andhrapradesh. we took the car to show room for 1000km service and showroom done 1000 km service and told us everything is ok with car. after we completed 1900 km, the car started giving problem as its not accelarate after 60 km speed and car whole body is vibrating. A glow plug symbol(sring symol) is flashing continuously in vw vento speedo meter console. The next day we took the car to vw showroom guntur. Technicians diagnosed the engine and found that.. Diesel injectors have failed. I am very much surprised and wondered that how come india's most safe and trusted car diesel injectors have been failed for just 1900 km ran. Showroom people told us the possible reason for failing diesel injectors is bad diesel fuel we put in the car. But we have been putting same fuel from same fuel station to innova crysta for more than two years and it didn't made to harm to innova crysta diesel engine. How come same fuel harming vw vento diesel engine in very very short span. we were very much disappointed with volkswagen car engine failures and some i have made up my mind and got diesel injector replaced.

we are ignore previous incident, done 15000 km service also in time and using the car happily. But after few months of car usage another diesel injector has failed.
This time second diesel injector has failed when car completed 20000 kms., this time we totally lost the trust in volkswagen cars.
for the second time also showroom promised us to replace the injector for free of cost since car is under warranty, but i didnt accepted replacement.

I want to proceed legally on Volkswagen company for manufacturing such a faulty vw cars and selling to innocent people like us.
do volkswagen company really cares when we are family travelling in such a faulty car in night time and carrying valuables with us.

I left the car at showroom on 09/11/2020 and don't want to take back until I get real justice from Volkswagen

My car number : AP39DU6009
CONTACT NO: [protected]\[protected]

I left my vehicle at VW authorized service center (Vidyut Motors Pvt. Ltd., Pune) on 31st Oct. 2020. When I went to collect the vehicle on 4th Nov. 2020, I found no work was done apart from an Oil change, brake oil, and coolant top-up. Still, I paid a hefty amount to the dealer (15000+).

Further, when I sat in the car, I observed that AC is not working at all. Prior to servicing it was absolutely working fine and there was no issue reported to the service advisor. When I asked how this has happened, they have no answer. I left my vehicle at the service center only.

Later, there was no follow-up from the VW side and when I called them up to check after more than a week, the dealer is asking me for another 36000 to fix the AC. I replied that it was not my fault, before giving you the vehicle, it was working. So kindly fix it and return the vehicle. On this request, I have not received any positive communication from the dealer.

Pls provide my car sale duplicate invoice, my car no. Is HR30L5800, or i need a proof of bs4 norm in my car invoice or any other written document. My mobile no. [protected]

I have been using the Volkswagen Polo for the last 9 years. I need to admit Volkswagen makes wonderful cars - love the POLO car. I was indeed thinking of buying another VW / Skoda vehicle. With the sequence of events during recent servicing of my car, I am reconsidering and want everyone to know my experience. VW service offering which could help in decision making for your future purchases

In Short - VW have amazing cars but a Pathetic service center.

I would like share the horrible experience with "PPS motor Hebbal" wherein the music system got tampered and the car mat went missing (3d) after service.


Car was picked up for service with current norms ( Covid situation). The driver arrived and check the car before taking it for service. Had arranged for the service due to the problem of sudden raise in RPM at idle and also when the clutch is engaged. Car was assigned to the service agent 'Mr. Neil', he called me to inform that there is a need for spare part replacement apart from the regular service.

1) Accelerator pedal due to the problem

2) Brake plate and pads


I approved for the replacement, paid 20000/- plus 10000 for the regular service. I was informed that it would take a week for getting the parts.

After a week, post multiple follow-ups, Mr. Neil called me saying the job is done but "non-OEM music systems was not working ". I was shocked and angry at this statement, asked him 'How did he get to know'? I informed that the driver had switched on the music system during pickup


He said they had not touched the music system, the question is without touching "how did service center know music system is not working" - it is 100% assured that they had tampered with systems and do not want to take the responsibility


Thought to get the car back as there was assurance from Mr. Neil to get this sorted in the next week. It was the same driver who returned the car, he told me that the music systems was working when picked up the vehicle and that something happened at the service center. I got this in writing from the Driver as it would be handy.


Mr. Neil took the car back after the weekend, it was a different driver who picked the vehicle. The next four days Car was with the service center, I was informed that they are unable to solve the issue. On return of the car, I noticed the mat was missing. On checking with the Service Centre, there was no answer. I was probably missing in the first instance as they had to change the Petal and would have removed it .

I did talk to the CRM manager at the Service Centre, she did not come across as an accountable person.

I sincerely want to ask everyone to think while making the buying decision. The buy decision is usually based on product and after sales experience. I believe VW has responsibility to give their customers a good experience. As an end-user, even though products are great but service centers are no match to their products.

" Avoid Volkswagen - In case you are looking for after-sales experience too"

Dear Sir, I would like to inform you that I have not received the n.o.c form the company, I have been mailing for the same for almost 1 month now
Please get my NOC mailed to my Mail id [protected]@gmail.com

loan on:[protected] car No DL3CBY0243, Engine No: 071188, Chassis No: 055162 which was closed on 18th March, 2013.
Request Letter attached

Hello,

I am working as a class 1 officer @ govt of India and had been using vw vento(diesel tdi) from sep 2015.The car had been taken from ur showroom @ evm motors, by pass road, trivandrum, kerala.

Starting from 2017, the car had been experiencing several breakdown problems like many of its parts started to non function, especially abs and fuel injector.
While the first complaint came in the form of abs, when I had given the vehicle at evm motors, trivandrum, they said that 2 abs sensors had gone down and they need to replace it.i said ok and exactly 2 months after the replacement of the 2 sensors, the abs warning light again started to blink showing the faulty abs again!!!I don't know whether they had replaced the abs at all or VW has low quality abs sensors.but as a customer, I had paid for the abs sensors and after just 2 months the problem came again was just unacceptable for me..But I hadn't lodged a complaint that time.

In 2019, the car broke down again while I was going with my family due to fuel injector complaint and we had to wait for hours on road side with my new born baby, which was a huge embarassment for us.i had paid r.s.6000/- for getting the vehicle towed to the service center and again had to incur r.s.26000/- additional for replacing the faulty fuel injector.

Yesterday, just a year after replacing the fuel injector, the car again broke down due to faulty fuel injector stranding my family and baby once again on the middle of the road.It was a peak time of traffic and me and my family had to incur huge embarassment in front of public and police and my daughter was frightened.

Are you looting the customers by way of replacing faulty parts so that you can make the customer pay for you every year?..who will compensate the loss of my hard earned money and public humiliation faced by us??!!I had been using creta for 5 years and not even frequently using that vehicle as that of VW vento but still creta had shown no signs of any trouble whatsover.

I had just completed the service of the vehicle on August 2020.after 2 months of your meritorious service costing r.s.18000/- I had been on the road stranded..what kind of service and cars you provide??

I am so fed up of repairing the vehicle and the same problems happening again and again and you guys have some excuses all the time..I had been driving cars since 2006 and I am not a novice driver..

I hereby demand you that either you repair my car free of cost or else I will lodge a case with consumer court with all those bills and take it to social media with all those details and make sure no person will buy your vehicles anymore.

Car regno:KL-01-BU-8463
CUSTOMER NAME:SHILPA NAIR T.S.
The vehicle is at EVM motors, Trivandrum

Regards,

Arun Raj

Dear sir,
I purchased volkswagen polo from EVM, Trivandrum, kerala on August, 2016 and my services on time till now and run 25000 kms.I purchased this car because of your reputation. Yesterday I got my third ABS sensor damaged.If this is the way I need to keep a fixed amount every month to repair each parts getting damaged for my polo. I saw a lot of customers especially in whatsapp groups like Polo owners club Kerala and VW Cars...

On 11 Oct 2020, while returning from Tirupati to Hyderabad, on National Highway some heavy iron particles fell/left on the middle of the road. Due to low ground clearance of POLO car, the bottom section which is Oil Sump got hit when the car moved from the iron particles, which may have caused air crack and that developed in leakage of Engine OIL. Later I spoke to customer support team and have been advised to not drive the vehicle then I...

I am using Volkswagen Polo from last 09 years my vehicle number is UP32DU8335. I Handed Over my Vehicle to Service Manager in lucknow Workshop on 29th October 2020 I have not received any watsapp or call from workshop from last 02 days my vehicle is sin workshop I don't have any information ABT my workshop. I will go in court against company.

I own a VW Jetta. I provided my car for a periodic servicing yesterday evening. The car was collected by a driver from VW Vellore service centre. However, the following issues are glaring:
1. There was no documentation procedure carried out on handing over the car. So, technically there is no proof that the car was taken out of my consent.
2. I was assured that the car would be delivered post servicing today evening. However, in the evening I got a call stating that the car would be delivered by only tomorrow.
3. Additionally, I was told that the timing belt was not available and it would take atleast one week for it to arrive post placing an order.
I have the following observations:
1. How was an appointment given in the first place if the availability of the components not assured? Moreover, if the service centre was aware of lack of component in the morning itself, why did they assure delivery of the car in the evening. This is a clear case of cheating.
2. In the usual procedure, when a car is collected for servicing a form is filled by the service centre rep, a copy of which is handed over to the customer which has details such as odometer reading, fuel level, presence/ absence of spare wheel/ other relevant kit etc. How is such a major thing missing is this case? Additionally, I haven’t received a mail or sms regarding receipt of the car for service yet. This speaks very poorly of a authorised VW service centre.
To see so many glaring issues happen all in the same instance seriously brings doubts to my mind regarding Quality Assurance of VW. After this pathetic experience I would think twice before recommending a VW to anyone, leave alone get a servicing done at a authorised service centre.

Hi, i have booked a car back in april. Due to the covid situations i cancelled my booking. After that i havent got my advance money back. Here is the dealer details.

VW, kondapur, hyderabad
Salesman: chetan rao

Please check and respond back with the reason.

My details:

bhavaniprasad.[protected]@gmail.com
[protected]

Thanks

I bought a new vw polo tsi model 3 weeks before. While reading the users manual i found that the rear wiper turned on automatically when the frontshield wiper is on and the reverse gear is engaged. I checked the same for my car but it is not working with my product.

Within last 6 months time I have changed all 4 ABS sensors of My VW POLO Comfortline which I was purchased in 2017. Today[protected] again I am seeing ABS warning light illuminated in my console.

When I checked with the authorized service center, they said ABS sensor issue is coming in almost all cars of VW group and they really don't know what causes it. I feel like VW is cheating customers by giving faulty or low quality spares which customer have to pay big money and looting them saying their products are of very high quality. I don't understand this quality of changing a sensor like every month and paying 5000+ on it each time.

Customers of VW are opting their vehicle only for their safety and quality and if this is what they are providing, I am sorry to say, really feel bad for my decision on choosing VW for my first car.

Sir/madam,
I purchased Volkswagen polo i did all your services in time till now and run 30, 000 kms. A few days back i had a vibration for my car when i apply break and had a abs alert.last one year i replaces ABS sensor more than 5 times. I purchased this car because of your reputation even thou i got a lot of offers from ford, fiat, Nissan etc and all and i have referred a lot of customers to you. Now i am cheated. If this is the way i need to keep a fixed amount every month to repair each parts get damaged for my polo. I saw a lot of customers complaining the same problem for polo and this will cause your customer retention.
So i request you to waive the amount remitted my me and clear the sensor problem at your risk

ISMAIL KOTTOTH
VADAKARA
KUNINGAD PO
CALICUT

Kerala-6873503

To
The manager
Customer care
Volkswagen india

Ref: complaint regarding cheating of volkswagen dealer m/s success automobile bhopal

Dear sir / madam,
We have booked a car volkswagen vento highline plus on january 21, 2020 by paying an amount of rs. 40, 000.0 / (Forty thousand only) with the commitment of dealer that they are going to provide us next day requested car.
But they are not able to provide almost a week any type of vehicle.
We love vw brand and currently we are the owner of 2 vw polo, 1 vento tsi highline plus and 1 skoda kodiaq in our company.

Then i have requested them through a email for the refund (Attached email) after several reminder they they have refunded us on february - 22, 20
Only an amount of 34200.0 after deduction of rs. 5, 800.0 saying this is all deduction for their service charges.

It is totally cheating with the customer and fraud by a world famous brand volkswagen, issue has also tweeted volkswagen india (Handle) with #volkswagen to notify your other customers, also posted on facebook pages and many whatsapp groups people to know.

Requesting you kindly direct your concern dealer immediately to balance amount otherwise we will file case to the consumer forum within 15 days. (Attached all ref documents)

Kind regards
Rakesh s kushwah
Ceo & managing director
Feedsco india (Pvt) limited
www.feedsco.com
contact details: [protected]@feedsco.com, [protected]

Dear Sir,
On 10th of October 2020 I have taken my Volkswagen Cross Polo Reg. No. TN 19L 6537 to VW Madras South (Kun Volkswagen, OMR, Chennai) for general annual maintenance. About an year back, when I had an issue with the gear cable assembly, it had been replaced from them on payment basis. Since then the gear lever function was not smooth and the same was mentioned during the current servicing. During the adjustment, many times the technician confirms the adjustment is to my satisfaction or not. This has happened many times and I have to finally accept the adjustment of gear assembly without full satisfaction.
During my previous annual maintenance, I have asked them to do the wheel alignment. On completion, when asked for the report, I got a printout with the achieved values invisible and at many columns values were beyond the limits. When enquired about it, they convinced me that the issue is with the printer but the values are ok. Later they took me to the wheel alignment machine and attempted showing it on the screen, but the result was unavailable in the database of the machine. Either they are not aware of saving/retrieval or forgotten to save or the machine does not have the feature. (To my understanding, the machine is decades old one and not with good features). Finally they have redone the alignment, but the results were not upto the satisfaction. While the job was running, I noticed that the pedestal where the monitor was placed had only three legs and the whole pedestal was dangling on its three feet. At the end of the alignment, the station manager Shri. Ramesh assured me that he will rectify the wheel alignment machine before my next visit and promised me that he will do the wheel alignment free of cost. Finally I have taken the delivery of the car without satisfaction. While I drove the car from the service station to my home, it was found that the gear lever got loose and with lots of difficulties I have reached home. On reporting this issue, the manager blamed me that it had happened due to the mishandling. Later when the technician came the next day and opened the gear lever bellow, it was found that the gear lever was tied with a plastic tie which was used for cable bunching. He removed the plastic ties and crimped the ring clamp he bought with the gear lever and assembled back. Since they do not have the ring clamp and crimping tool, it has been tied with plastic ties and it is understood that the ring clamp and crimping tool had been bought specially for me. It is very pathetic to know that a VW authorised service station does not have proper tools to maintain the world leader cars. Very shameful. (Photograph and the video of replacing the ring clamp will be produced on demand). On the same occasion, after servicing, I found the horn was not functioning. I had to take the vehicle to the same service station traveling 66km with my own expenditure, spending my leave and time for replacement. Though I got the replacement free of charge, it is all very pathetic to mention here but unfortunately I no other go, but to have.
Since I was not happy with the wheel alignment did last time, assuming that the machine might be serviced and made perfect, I have asked them to do the wheel alignment during the current servicing too. Unfortunately the process of wheel alignment was a repetition of previous year. This time also they tried twice and failed. Finally I was forced to take my car half aligned and I am now scared of driving long and have to do this exercise depending on a reliable private agency. After servicing, when I reached home, I found that the cooling fan of the A/c unit is not running after switching off the car (in general, when the car stopped and switched off, the cooling fan of the A/c unit will run for a few seconds and stops automatically). After a few kilometers, the gear engagements became very tough too. This was reported to the manager very next day, i.e. 12th Oct. 2020, but no response yet. Meanwhile I had made numerous calls to the station manager Shri. Ramesh (+91 [protected]) as well as to the service adviser, but in vain.
Hence I would like to summarise the problems that I currently face with my car by attending it by VW Madras south.
1.Gear engagements became more tough.
a.There is a sudden jerk when releasing the clutch while gear engages in reverse position.
b.When it engages with 1st gear and the clutch pedal is fully pressed, (clutch disengaged position) it gives a noise as if it is half engaged.
c.All the gear engagements are very tough. Need to apply enormous force for shifting.
2.A/c cooling fan does not function when the vehicle is switched off.
3.Improper wheel alignment
I now have to suspect VW Madras south on the other service that they have done so far. They charge for full oil and filter replacements, but not sure whether they really did it or not. As in other service centers, VW Madras south does not have the surveillance system at all. Similarly, when a customer comes with his vehicle for servicing, other service centers provide a vehicle for drop and pick up to nearby place where he need to go for some purchase or other needs. Whereas this service center does not have such facility at all. The whole day the customer have to sit in the lobby idle. In such case, VW Madras south does not have WiFi facility where the customer can use when he sits idle. Very frustrating to the customer who goes to VW Madras south.
It is very shameful to mention that VW Madras south does not have proper tools to maintain the machines as well as knowledged trained technicians too. But to be very frank, the VW Madras south is too good in water servicing.
Hence I hereby request VW to divert this matter to any other service station near by Chennai for free of cost where I can rely on the service to the customer satisfaction. Since I am planning to go to Kerala next week, any service station nearby Trichur also may suggest where I can do the service for free of cost.
I am not intended to mention you to take any action on such poorly maintained service stations and customer relations, but punishing them will help VW to maintain the leadership. Hope you may understand my feelings as I am very much attached to VW cars. I expect your favourable reply at the earliest.
With Regards

P. A. Sasidharan

NB: If some one could provide me the email id of a top officials of Volkswagen, I would be very thankful to him.

Totally Unsatisfied and Unhappy with Volkswagen service center Umayanalloor, Kollam 691589
On the date (03/08/2018), I took delivery of my Volkswagen Polo GT - Reg No. KL 25 M 420. From that time we were facing so many complaints from the service center. First of all we have asked them for our car roof to be painted black from the showroom before delivery and they didn’t do it. So after the delivery, again we have to give our...

I am writing this complaint after going response less from Kun Madras Alandur.
I had already filed a grievance with VW customer care last Saturday (10th Oct). VW alandur customer service representative contacted me after that and informed me that ABS sensor have very short life and so they can't do anything.
I asked them to send me a mail stating this, which they haven't done till now.

But as per my knowledge, ABS sensors failure at 17k kms is unacceptable and moreover, the sensors failed only after servicing from VW Madras.
When I left the car for service, no MIL was on. But when they delivered the car, ABS MIL was ON.

Even if we consider that the sensors have failed, if the failure has not been detected all the way when I was driving, isn't that violation of OBD rules? Isn't that Beta error, wherein failure has happened and OBD hasn't detected it!? Shouldn't company be worried about the safety of customer if their sensors fail to detect the failure and show it up in the dash?

No answer for the above question was given from service side.
All they did was to suggest me to change all 4 sensors, since other three might also have chance of failing in near future.

Since I bought the car itself trusting VW brand and its customer service, I agreed to their suggestion of changing all 4 sensors and requested them to offer me discount to change all the 4 ABS Sensors.

They informed me that if I replace all 4 sensors, i will get them done for 16k, else each sensor costs 6k, which would make me pay 24k for four sensors, if I replace them separately.

Since I am doing regular check ups and maintenance of car, I requested VW that I will take up 50% of the cost to change all four sensors( which is 8k) and remaining should be borne by company, since sensor failure at only 17k kms is unacceptable and failure to meet the OEM standard.

But they just try to deny my request by saying car is not under warranty.
I suspect something wrong with this approach and all they want is to loot customers money by creating sensor issue and making them replace it saying MIL is ON.

The service executive who undertook my car for service has previously informed me (on 3rd October) that he will order for the sensors stock and inform me within two days time which was 6th October. Till today he hasn't called me regarding that.

I seriously doubt the genuineness of VW MADRAS Alandur, considering whatever experience I have gone through till now. I have gone through so much of pressure both mentally and physically because of this and I am scared to drive my VW car.

Atleast now, I request VW India to intervene in this issue and help me get it resolved as soon as possible.