Volkswagen India Complaints & Reviews

Draft this mail for a request for a duplicate invoice copy of my vw polo, 2016 model 1.2 l mpi comfortline car.
I actually require my car to be re registered to Odisha from Karnataka.
For this I need the invoice Copy which I miss placed.

My request is, can i receive a copy of my invoice or a letter stating the then price of my car.
Please help me.
Details are
Registration No: KA 03 MY 5342
REg Date : 18/07/2016

I have used VW Polo TDI 1.2 for past 8-9 years and thought of buying a new compact SUV, since I was using VW Polo and was very satisfied by the built quality, driving dynamics and overall after sale service, so the first brand came to mind was obiviously VW...and opted not to go for any other brand...

On 13.05.2022 i paid the booking amount and booked a VW 1.0 highline TAIGUN Automatic, from VW Dealership at Mandi Himachal Pradesh. on 04.06.2022 the car was delivered to me. On driving the car for 2-3 days I observed few issued with the car which are as listed below:
1. Driver side window sometimes hungs up in the middle and automatically comes down, and only after trying 2-3 times it goes up completely.
2. Instrument cluster light goes off sometimes.
3. Water drops were leaking from the passenger side seat new the foot area, initially I ignored it but later I observed that leackage was more.

I had informed about the above within 7-8 days of purchase to the sales person from whome I took the deliver, and I was told that these issues will be checked during my fisrt service i.e. due after 1000 kms. 0n 19.06.2022 I went for my first service (due after 1000 km) to the VW service centre at NCR as i work in the NCR.
Regarding water leakage from passenger side, the service manager asked the technical guy to check, he inspected the car from passenger side in my presence and opened the flap and went under the dash board with a mobile light and instantly told me that there is a hole in the AC housing and on my request he clicked a photo of the defect/hole (copies of photo attached), I enquired about the part, part no. and way to install the new part from the technical team at the service centre.

I came to know that to install the broken part the dashboard has to be removed, and firstly the part needs to be ordered and shall take arounf 15 days time, as the same was not available. My concern/ distrees is that when I had paid for the new car how can a company like VW whome a trusted and had faith deliver me a car with a broken part inside and now I have to open the dashboard of the new car only after 14 days of getting the delivery and drive for the remaining 14-15 years. How Am I to ensure that once the dashboard is opened it will not produce any sound for the rest of the life of the car because original fitting of the the dashboard need to be opned for this replacement.

Since it is rainy season therefore I requested the service team to kindly do some temporary fixing so that the water is stopped and they obliged me and asked one of ther team to go & buy m-seal from the nearby market. and they sealed the hole with m-seal and tape .

I am in great distress as I was handed over a car with a broken part inside and now to replace that the whole dashboard needs to be opened. How can a customer accept that sort of repairing in a new car because the VW handed me a car with broken part as dashboard is main part of the car from inside, doing that would mean that I got a repaired car for a price of a new car. I failed to understand how a company like VW do that.

I have raised my concern with the VW customer care and got call from the dealership (mandi), when I told everything about my distress they informed me that replacing the car is not possible as the billing is already done, here I want to request the VW team that I trusted your brand and paid for a new car but in return I felt like cheated as your dealership is telling me that they will not replace the car, instead replace that part, which means they will open the dashboard of my new car which iam going to use for the rest of 14-15 years. In doing so I will always get a feeling that I was cheated (im sure VW would not like their loyal customer to drive their car with that cheated feeling) if the original dashboard is opened this will going to give me some noise/problem in future, this will also mean that I was made to use a repaired car for the price of new car at no fault of mine which as a customer is totally not acceptable.
I think this is the price that I had to pay for being loyal to VW and trusting the German Brand, had I thought of other Brands, instead, while I was planning to buy a compact SUV things would have been pleasant at my end. I am waiting for a resolution at the earliest as this issue is giving me lot of headache…

Hello sir I am sudhir Sadashiv Patule from Pune ... I have not received NOC of car till date. Please help me to get as early as possible. My loan ac no is [protected]
Car No mh12mb8680
Polo highline petrol
Red
Contact details
Mobile - [protected]
Mail id - [protected]@gmail.com

I gave my VW POLO (KL-16-G-6101) to Volkswagen Trivandrum on 25th May 2022 with a breakdown issue. After diagnosis of 2 weeks they pinpointed the issue and informed me that ABS MODULE needs to be replaced and needs to be ordered. I gave the advance of INR 20, 000 to order the item on 1st June 2022.
I told them to make sure that the issue is due to ABS Module and they took one more week to confirm, I was ok with it; and finally on 7th June the Service advisor Mr.Amal informed me that he had ordered the item, it is available in Bangalore and would reach here within 5 days.
I called the Service Advisor on 13th June to check the status, he informed me that he tracked it and it would reach the Service Center by 14th June Afternoon. I tried calling the service advisor on 14th June but did not respond to the call.
Today on 15th June when I called him again he informed me that the order is CANCELLED and is now reflecting as backorder and will be delayed further as the part needs to be delivered from GERMANY and there is no ETA available. The fact that I was asked to pay the advance makes it even more serious and even after 15 days of paying the advance they do not know where the part is and when it will reach.
This is not acceptable from Volkswagen India and Volkswagen Service Center, Trivandrum . How can a customer trust and give his car to such an irresponsible dealership, where they are saying that the order of a part is cancelled after one week. It's been 3 weeks since I gave my vehicle to VW Trivandrum and I am highly disappointed with this delay in parts availability.
Please look into it and expedite the order and service process.

I draft this mail for a request for a duplicate invoice copy of my vw vento, 2011 model 1.6 l petrol highline car.
I actually require my car to be re registered to goa from mumbai. I have taken the noc from mumbai. Goa RTO is now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.
My request is, can i receive a copy of my invoice or a letter stating the then price of my car.
Please help me.

Hi,
i am jaskaran singh from batala, district:gurdaspur, punjab.
I booked a new vw virtus with name jasbir singh at your dealership bhagat automobiles ltd.Amritsar .As the car was launched on 8/6/22 dealer gave me quotation of car with on road price
including basic cost, rto, insurance, accessories, extended warranty/tcs.As i requested them to deliver my car to me without insurance/accesories/extended warranty as i’ll get insured my vehichle insured on my behalf at time of delivery of vehichle and i do not need any accessorie or extended warranty as company is giving 4 years warranty . As a loyal vw customer. I am currenty using vw passat/vento/polo/ameo, now adding a vw virtus and prefering in my family and freind circle to use vw cars and. But the rude gesture of your dealership is forcing me to step back from a global brand like volkswagen… i am ready to pay basic cost of vehichle+rto+tcs and will make insurance of my own at time of delivery
please sort this issue as soon possible
thanks
vw lover
jaskaran singh

I recently purchased a volkswagen Polo which brings in a lot of air cut noise and looses stability at just 120kmph. Raised a complaint with Sundaram motors service centre chennai who promised to fix the problem and took the car for 2 days. But the issue still persists. Called volkswagen customer care to raise concern who promised a call back within 48 hours. It has almost been 5 days and havent received a callback yet.

Please do the needful
My contact no is [protected]

Hello There,
I bought Taigun in November, since then I am facing below problems.
1. Infotainment system.
2. Gear box sound.
3. GPS tracking device is waste of money.
4. Meter light problem.
Since November I am chasing for above problem. But there is no resolution. And today when I went for my 6 month checkup. They said again they will check these things. If it is not working after multiple check and troubleshooting, then it is clear there is a problem in the devices.

I ASHOK GUPTA purchased volkswagen vento from moti nagar(world class auto), new delhi on RC registered 01/06/2016. So there was a loan of 5 lakhs on this car for 5 years which ended on 31/05/2020. I have been trying hard for getting NOC for the same from volkswagen but no response from dealer and from toll free number. I have attached the RC and bill for my car. So it's humble request that provide my NOC for my car asap. It's a very urgent case and treat it as utmost important.

LOAN NO. :- [protected]

ASHOK GUPTA
[protected] / [protected]

Dear sir,
my VW Vento TDi AT is a wonderful car to drive and gives me great feeling of stability and safety since I bought it new in November 2017 from VW Downtown Mumbai.
In August 2020, I was returning late night from the office when the engine started vibrating abnormally as the road was wobbly. The glow plug light came on and so did the check engine light. I managed to drive the car in limp mode to my home 15 kilometers away on empty streets at 1:30 am in the night. The car seemed to have lost a lot of power and would not drive beyond 40 kilometers per hour. The the car had approximately 40, 600 kms on the odometer then.
I requested VW Downtown Service centre to collect the car from my home for checking but they gave me an appointment 2 days later and took the car away to the service center. I was informed by my service advisor that there was a fuel injector failure issue with the car. I was advised that the fuel injector for cylinder number 4 of the engine had failed and needed replacement. Since the car was under extended warranty the fuel injector was replaced without me having to pay for it. As per the invoice for the work performed by Volkswagen Downtown Mumbai, the description of work states "Injector removed+reinstalled".

A few days later (27th August 2021), I was travelling with my family from Mumbai to Ahmednagar, 280 kms away to attend my grandfather's first shraddha. The car broke down at Kalyan after driving 60 kilometers from Mumbai at 7 pm. Again the engine was vibrating violently and the car was not drive-able over 15-20 kmph. The glow plug light came on the dashboard. Towing the car back to Mumbai was very expensive so I switched off the engine and parked the car to consider my options. After about 30 minutes, I started the car engine to see if it still suffered from the malfunction. To my pleasant surprise the engine was firing normally and the glow plug light was off. I drove back carefully and gently to Mumbai over 60 kilometers hoping that the car would not break-down again in the dark in truck heavy traffic on Mumbai-Nashil highway. Luckily, the car brought me home without further trouble. I had to borrow my relative's car and set off for Ahmednagar early next morning to attend my grand father's shraddha.
Upon my return, I complained to VW Downtown Mumbai that the car was giving me the same kind of trouble again and the work was not done to my satisfaction. However, since the car engine was firing normally, they were not able to diagnose the issue. They kept the car at the service center for 3 days and test drove it but the engine issue did not happen. Finally, they checked the error log on the car engine using the scanner machine and realised that there was a fuel injector failure message that flashed a few days ago. I was informed that this time it was fuel injector number 4 that had failed. I was informed that the fuel injector would be replaced under warranty. As per the tax invoice provided to me on 3rd September 2021, the description of work performed by the service center states "Injector removed+reinstalled".

The car had been working fine since the work was performed. I was still nervous about the car being unreliable so I started using railway for long distance travels although I had a premium car parked in my garage, which is a travesty. I even considered selling the car but realizing that I would not get a decent resale value for the car since it is a Volkswagen, I decided to keep owning the car for city runabouts.

The month is April of 2022 and I decided to risk driving my Vento from Mumbai to Pune with my family, early on Good Friday. The car had about 40, 500 kilometers on the odometer. After scaling the Bhor ghat through heavy long weekend traffic, about 40 kilometers from Pune, the car started losing power. The engine started vibrating abnormally. The glow plug light came on the instrument cluster. I had a sinking feeling that my family and I were going to be stranded on the Expressway in scorching 40 degree heat looking for a tow truck. We were heading to Pune to attend my father in law's 60th birthday. The plan was going to be ruined. I drove the car gently towards Pune to get as close to a VW authorised service center as possible. The car was not going past 60 kilometers per hour. By the time I reach the toll booth, the car would not drive past 15 kmph. I stopped the car by the roadside and made a few calls to relatives to arrange for a tow truck and pick us up from Talegaon, near Pune.
About 10 minutes later, I fired up the engine and it started working normally. I continued on driving gently towards Pune city to get close to a VW Authorised Service Center. Luckily for me the problem did not recur and I did not have to take the car to the service center at all.

Upon my return to Mumbai I have sent the car for a diagnosis on the problem that I faced with the car engine performance on 21st April.
However, I am extremely disappointed that as a customer of Volkswagen, having paid near Rs 14 lakhs for this premium sedan I do not have any assurance that I can take the car for a drive to the neighbouring city without the fear of a breakdown. I hold Volkswagen India responsible for the harassment and the mental agony caused that due to the poor quality of the components on VW car that I own and the equally incompetent service provided by VW authorised serice center.

Please provide a resolution on how can I restore my peace of mind knowing that my car is likely to leave me stranded on the road anytime I take the car for travelling or even commuting to office?

Dushyant

Team, I want to lodge a complaint where I need proper investigation and explanation, where I met with an accident dated (8 March, 2022) at Indore -Bhopal highway with the truck, during the impact the airbag did not opened, Now my vehicle is booked in total loss, but I won’t be able to understand why airbag did not opened at the time of impact with the truck,

Need proper explanation and investigation from your tech tech team on priority

I am the owner of a volkswagen polo with the following given details below:
Reg. no: UK07DC7681 (India)
Chassis No: MEXK17608JT088227
Engine No: CJL149504

I want to bring it to your notice that the said car CAUGHT FIRE WHILE DRIVING AND I WAS IN IT.
I WAS LUCKY THAT I COULD GET OF THE CAR IN TIME OTHERWISE AND AVERTED THE WORST THAT COULD HAVE HAPPENED !!

I bought a VOLKSWAGEN in the first place because your company boasts about the safety of the car, but after such an incident I am not skeptical of the bold claims made by VW !!
IN THE WORST OF THE SCENARIOS THE INCIDENT COULD HAVE COST ME MY LIFE !!

The misery didn't end there. After such a horrific incident that left me traumatised. I took the car to VOLKSWAGEN DEHRADUN at my OWN EXPENSE, even though the cost of transportation was borne by me and VW India didn't reimbursed me for the same. I personally handed over the car to the Service centre on the 7th February 2022, since then I have made innumerable trips to the service centre and made countless calls to the customer care service to expedite the issue, but till date neither my car has been repaired nor a loaner Car has been provided to me. It has been almost Two (2) months my car has been with them with no resolution, In these two months they don’t even know how the car caught fire and what was the technical issue with it. In the end it took volkswagen One month to check the car for fault and they said that the insurance company opened the car so it is not possible to detect the fault. The INCOMPETENCE of volkswagen should also be on my head, this was all done in the presence of VOLKSWAGEN DEHRADUN, where were they when this happened ?? In the end they said that it was a wiring fault and still does not know the reason and told me that I have to bear the cost of this mishappening…WHAT THE HELL !!!

Then as a customer of volkswagen i asked them to provide me with a substitute/loaner car for my day to day doings, to which they did not heed any importance and denied every time. WHY WOULD A MULTINATIONAL CARE ABOUT A MIDDLE CLASS PERSON !! I am struggling to do my day to day activities without my car…paying out of my pockets for public convenience and cabs even after owning a Volkswagen car.

This is absolutely shameful and careless on VOLKSWAGEN’S part. I WANT VOLKSWAGEN TO PROVIDE ME WITH A SUBSTITUTE CAR ASAP till my car is not repaired and handed over to me.

My case no: CCR08726404

I humbly request you to please call for an inspection of the matter as to what could have caused this horrifying incident and why do I have to face all this harassment .

I am slowly losing my patience. This is my last and final reminder call to VW if my case is not resolved I will take this matter to further platforms. I am done enough to request you.

Regards,
Ankit Malik
[protected]

My car Reg.no. TN10BP1928
Chassis number - WVGZZZA1ZMV155907,
Model - Vw - T - ROC,
Error- Gearbox in
emergency mode.
You can drive on.

On 25th February 2022 While driving there was an issue facing (Gearbox in emergency mode. You can drive on.
We have informed to Road side assistance of VW they took the vehicle shared the Job sheet. Till date we don’t have any idea that when our car is going be delivered. It’s almost 35 days they are not committing on delivery date of vehicle . No proper updates through mail.

Could please intervene on this and help us in delivering the vehicle asap.

Keeping the vehicle idle for 35 days in service station hope you can understand the pain of the customer.

Please do assure the whatever the technical error cropped for the vehicle won’t happen after this get resolved.

We do have number of doubts as is this the first case you people are handling such issues or you are R & D on my vehicle.

Please resolve the issue and do share share the docs in black and white what has been replaced.

Thanks and Regards

Cheated by VW Panipat Service Centre when my car was in warranty, car started developing problems for Low engine oil level. VW customer care told me that this is common problem and just topup the engine oil. Same problem came 2-3 times and everytime they topped up engine oil. Now when my car is out of warranty, they say engine is damaged and need to replace engine which will cost 4 Lakh. Horrible brand Horrible service staff and management of VW. In 1 Lakh kms already replaced gearbox two times. Its a serious customer torture of buying a VW vehicle.

I am complaining about the Kun Volkswagen service center Alandur vw.
I have left my polo car for service on 17th march for general service and abs sensor issue.
Received the car on 18th march with the bill stated 28000 which new abs sensor replaced. Again 19th March itself abs shows malfunction alarm. Informed to Kun Alandur VW service station but no response still.please do the needful

Horrible service experience, people in customer service are completely unprofessional, bought a car service package worth 14 K INR on 10th Feb, paid additional 5 K INR for some small parts, I have given my car for general service and after complete health check-up the car is delivered to me, as I had taken pick and drop service, later i have realized in just a few days the left rear window glass is not going down, after checking thoroughly I have realized that it has been fixed with some cardboard temporarily, however the car given to service was in perfect condition, Since then trying to reach service engineer at BU Bhandari Motor Pune, everyday there is commitment for next day but till now no one came to fixed this, as there is no other service authorized service Centre of Volkswagen in Pune, executives treat this as a monopoly and never respond to calls even after 100 of calls has been made my be, unfortunately, if you bought a Volkswagen brand, you will have to experience this, there is only one authorized service Centre left in pune.

My AC vent is damaged and broken after the 3rd paid service. Now am not able to direct the AC flow. It should be replaced.

No recived my rc pls resolve da problem

The Salem VW service center called me for periodical service and informed service center in Hosur can do as I am located in Hosur.

My vehicle TN29 BC 4777 was took for service on 7-Jan-2022 and it was handed over to me on 10-Jan, while handover I found all warning indicating in the cluster and informed to the service center and visited back on same day to rectify the problem.

The service center checked and unable to recity it as the software isn't ready at Hosur service station. And as tested and informed by service center the performance of my car was good enough to travel to Salem service center to rectify the issues. Also same was communicated and confirmed with Salem branch Manager to proceed further.

I visited Salem service center to rectify the problem on 12-Jan and they couldn't rectify within same day and informed needed additional days to check the vehicle and can continue the travel now and return the vehicle after my travel as traveling with my family and performance of vehicle had no impact to anywhere.

So I started my travel in evening from Salem service center and continued my travel for 62km and in Attur my vehicle got flames from the dashboard and started fire and we extinguished the fire and informed to Salem service center. The manager and his team came to Attur by @10pm and recover the vehicle using the recovery van back to Salem service center.

Note: as informed to the service team the wrong rating fuse was mounted by the service center and it is the root cause for the fire from the fuse area.

After several followups Manager requested me to help with the insurance to claim and clear the issues and same was initiated from my end. And almost 2months as of now no prompt updates from the service team and everyday they inform will ready this week and next week. Atlast now insurance also had no clarity and now informed by service center that cluster was imported and wi take time to get it. Almost 2 months and everyday I only received different information and no prompt updates so now my confidence on the service center was lost.

After 2 months now seems they trying to turn all the faluts to my end which is really not acceptable and as a VW service center the trustworthy become a question mark now.

Attache the photos of the car met with fire accident.

I need your help to resolve the issues and handover the car back to me which the fault was caused by the service centre and lead to the fire accident.

Hi All,

I have requested the PPS MOTORS SOMAJIGUDA hyderabad telanagana showroom people for the invoice copy of the car, which is required for the transfer from one state to another I have recently moved from Hyderabad to visakhapatanam andhra pradesh I have received the NOC from telanaga but in andhra pradesh to register for transfer they require invoice copy when requested the same from dealer they are denying to provide saying they don't have data from 2013 I don't understand how the data will not be available. Kindly help me through this to get invoice copy.
Registeration number ap09cq8768