Volkswagen India Complaints & Reviews

In your work shop mr venkteshwar is very irresponsible employe he doesn’t his work properly and very bad behaviour toward costmoers he is always trying to show all fault frm insurence company therefore he has always delay to work on vehicles aftr one week he informed to insurence company he always show his bad behaviour with car owners.. U please check out and take action on this... Otherwise after all this types of problems no one buy the vechicles frm d volkswagen..

I have purchased Ameo in 2019. I was very satisfied with Ameo, by its Performance & Reputation among all other Class of vehicles in India. I was using Ameo regularly & haven’t noticed any major issues. But After my second service, the Driver side AC vent came out of its position (Check attached photos) and i can notice the locking clips have been broken. I visited the Service centre (Volkswagen Vellore, Susee Motors, N0.141, New bye pass Road, Vellore-632012) But the Service incharge confirmed to me that the locking clips are broken and this unit will not be under warranty. I never expected this type of serious AC vent dislocation problem within 35000Kms Usage or 18 months. As you can check my regular service records at VW. Even the Car Battery has failed within 18 months and due to an emergency i couldn't complain VW on this, so i was in a situation to replace the Car Battery which cost me 8k. But as VW promised during the time of purchase about the 100000kms or 4 Years warranty for the Car. This Vent issue is a Design Problem. This is not a Wear and tear part or cannot be accessed to make it defect. Hence in order to find a solution for this issue, I was obliged to write a mail to you about the captioned subject. It is very unusual that Vents Dislocation happened so early during 30k Kms with World’s Most Reputed Automobile Company - VW. I am very upset with VW & not ready to bear the cost again for this unacceptable reason. I am expecting your favorable reply with immediate effect, I have worked with Hyundai and Benz Auto MNCs and have good relation with many leading auto portal executives and enquiring about this to raise an issue to recommend not to buy any VW Vehicles. Also I will definitely register a Complaint in CONSUMER COURT with all the evidence and service bills history documents and other New car purchase documents.

Team, We have been waiting for last 2 months for VW polo silver colour delivery. Till now there is no commitment to deliver the vehicle. Even though there are enough booking on those models, we have been kept on waiting and they are convincing for other colors, which we are not all interested. Hope you guys understand the customer requirement and proceed. really poor customer experience and no clarity on the delivery of vehicle..

Hi, i have given my polo car for service in ambattur volkswagen service centre. After service i am facing issue with the abs breaking system.

I informed to the service team at the time of my vehicle delivery. But they did not respond properly. I directly go the workshop and they treat very disrespectful.

I need a solution and need to fix my vehicle abs as soon as possible. I could not able to use my vehicle for a month.

Kindly take necessary action to fix my vehicle break issue.

I have a 2014 vento tsi automatic. The car has good performance, but has had abs sensors fail very frequently. My car has done, only 52000 km but during these period, i have to change all four wheel sensors twice, ie 8 sensors in a short span of time. I always do my car service in the agency only. Every time they say some justification for collecting exorbitant charges for replacing it. Average cost is about rs 4600 per unit. This would means that i already spent about rs 35000 for running 52000 km.!! I am susceptible to this kind of incidents which clearly indicates with design of the product or vechicle. Unfortunately, the service centre treat this an opportunity to harvest money from clients for no fault of the clients. They don’t even offer any sizeable discount own such occasions as matter of compassion. Every time i am at the authorised svc, i see at least two customers angry about multiple abs sensors failure. I believe that vw india has deliberately used components with pre determined failure life so that it can milk the customers for their hard earned cash. I urge vw to address the issue and either provide customers with a subsidy or discounted service for this design error. I am writing this because i tried to escalate the issue to their higher management, but no satisfactory response received except saying that i should take an extended warranty by payment of rs 25000.!! Again they use the opportunity to push their service for their benefit instead of investigating and resolving the product/design/service issue.

Today again a warning light flashed indicating a faulty sensor, which is very unfortunate considering the agony i faced over these period. If i go to service centre, i have to spent another rs 4500!! Please help me to stop their glorified robbery.
I trust that a proper resolution would be forthcoming at
Your end.

Best regards

Kuruvilla koshy
International garden gate
Manjadi
Thiruvalla kerala
Mobile no [protected]

I gave my Ameo car for servicing in the Lucknow Workshop one week ago i.e. on
[protected]
My name is Pawan Mishra and my mobile number is [protected]
my car number is UP 32 KE 9906
I was informed by the supervisor during service that there is some issue with the battery terminal and i had asked him to change the battery as it was still in the warranty period but instead he send the car without chnaging the battery and
when the driver brought the car to me, the car was not starting and he took back the car again to the workshop.
After informing the supervisor Pawan and Gaurav Singh, and other staff members involved in the case-Monika maam and one oher female staff
we were told that the will return the car within 2-3 days once the battery is replaced as the serciving was already done
All that has to be done was replacing the battery.
but its been more than one week and there is no notification, message or call from the Volkswagen giving us any type o[censored]pdate not even while giving the car for servicing
we are been kept in the dark all the time and everytime we have to call and ask the status of our car
I request you to look into the matter and help me get my vehicle back as i am having trouble traveling and i am forced to use the public transport inspite of having a car during this pandemic time

Dear sir / madam,

The issue that i have experienced was:
I booked a polo highline plus - flash red colour on 13th july 2020 from pathanamthitta showroom and they promised that, they will deliver the vehicle by 20th august 2020 & they offered me a kit worth rs 25000/- free with that vehicle. On booking, your s​howroom executive and manager promised me that 2 flash red colour polo is available with them and they have booked one for me.

(Actually at first, i booked the car from kollam showroom. But the pathanamthitta dealer contacted me after that and offered me that kit worth 25000, only because of that, i cancelled the booking from kollam showroom and made the booking with pathanamthitta showroom. At the time of cancellation from the kollam showroom, the kollam dealer informed me that the pathanamthitta dealer giving wrong update about the kit, as it is not available with any of the cars. Due to this i again contacted the pathanamthitta dealer to confirm if the kit offer is real or not, at that time too the pathanamthitta dealer promised me for the same.)

Now after making all the payment, the pathanamthitta dealer saying that flash red colour is not available with them, so i have to choose some another colour from them. Also, the kit they offered is not available. So i registerd a complaint with volkswagen for that, at that time, the dealer said that, volkswagen plant is not working, because of that the flash red colour is out of stock, and promised me that on the very next stock arrival they'll deliver the first vehicle to me. But on next arrival of vehicle, they deliver the vehicle to some other customer and have been making fool of me. Due to such improper pathetic behaviour i again registered a complaint to volkswagen, but this time the response from service head mr. Murali was hilarious, he responded like "don't you understand the problems, why are you contacting constantly".
If this is your behaviour, that too before becoming your customer, then what will be in future after i become your customer.
Whenever i tried contacting service head mr. Murali, he always said he'll call me back. So i thought of contacting pathanamthitta manager mr. Rakhil, he responded very rudely as like i was begging him for car for free.

Your company showroom didn't provide any of the commitment given by you, neither provided my vehicle on the committed date, nor the offered free kit, also not even gave the vehicle for the second promised way, so now i'm not going to listen to any of your conditions irrespective of whatever your problems are. I want all the things whatever your executive and manager have offered at time of booking. Your service head, manager are useless, they don't even know how to tackle a simple issue. I don't know how did volkswagen hire such people to such designation. As a customer its a request don't hire such pathetic people who doesn't know to solve the issues. Even today i contacted mr. Murali, he's on his same stand that whatever comes, he won't provide the kit for sure. Now i'm like why did i choose your company. I booked this, because your showroom upfrontly offered me the kit. So i had to cancel from the other dealer. Else i would have got my vehicle last month itself from the kollam dealer. Please look as, all the problems are from your company side due to which it got so delayed. So as i mentioned i need everything you offered my vehicle as well as that kit.

It occurred on: 20/08/2020
This meant that i booked this, because your showroom upfrontly offered me the kit. So i had to cancel
From the other dealer. Else i would have got my vehicle last month itself from the kollam dealer.

I need everything you offered my vehicle as well as that kit and need appologise from service head
Mr. Murali and showroom manager mr. Rakhil

Dealer details:
Evm passengers cars pvt ltd.
Thiruvananthapuram

I look forward to your prompt response on this matter. As recommended by standards, i would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Adarsh raj
Mob no: [protected]

My volkswagen 2015 model comfortline polo (Petrol) )met with an accident at Kozhikode, Kerala during journey on 1 August 20.

Steering was not responding and the vehicle could not turn. That was the reason for the accident.

I had done all the services at the right time.

Considering only safety and security I selected VolksWagen.

Now I have to spend 1.90 lakks for repair. What can I do ? What kind of safety can I expect from a Volkswagen vehicle ?

I have to register a complaint and I am not interested in using the vehicle anymore.Vehicle is at Phoenix VolksWagen, Kozhikode.

What can VolksWagen company do in my case ?

Hi,

I purchased the car last year my free service due on may 2020. Due to lockdown we cant allowed to take car for service. When i visited later they cancelled my free service charging me 10000. Even show room is closed and reopen last month. Now they are making issue. I feel one of the worst service centre.

Dear
Sir/ Maam,
I have purchased a car from Volkswagen kanpur and 2018 and along with that i have purchased a SVP Pack (service value pack) for which i have paid 43, 669.73 rs under which i have got a benefit of 4year free service and some other benefits.
Before purchasing a SVP Pack i have conformed with Volkswagen that i can use this facility any where in india they said yes.
Then i have shifted to indore.
on my first service Under SVP Pack i had a talk in kanpur and they have provided me the facility in indore. On my second servicing under svp pack when i have visited indore service centre they told me we cannot do your servicing under svp pack because the payment of first servicing was not made by kanpur dealer To indore dealer.
Then i had a talk with kanpur service centre and call centre and from last 6 month they are saying give us 2-3 days we will do the payment and then your serving will be done in indore.
From last 3-4 week kanpur dealer is not responding to my call. I also had a talk in call centre they have given me complain no. CCR05430538. And assured me that they will solve the problem but till date no one is able to solver the problem.

I need a test drive of vento car but they are just telling I will bring tomorrow just that it from 2 weeks but they are not bringing car and now they are not picking my call also
This is the worst worst experience I ever got form this company
I thought it's a best service given to customers but I wrong
This is the worst response given to customers

My car color is removing iwill complent mani times in shorum but he is not helpin me plz help to
My car numbar is mh 28az8219

Today fender liner replacement but they broke another parts and they recommend ed to replace other part. They charged heavy ly volkswagen hubli

I have a polo gt tdi (Registration mh02dw2904) which was purchased on january 31, 2015.

The car has constantly been serviced at vw authorized service centers during all the past years for all of the annual services.

Further the car has been under extended warranty till january 31, 2020. I had even tried to renew the same, but was denied by vw india (The money was paid, and then later refunded upon vw's denial to renew the warranty).

Over the years the following items have been replaced on my car:
1) one injector
2) 3 abs sensors
3) steering rack
4) mid display
5) button controls on steering wheel

On the 5th of august, my car was towed to the service center and i was told that there was an injector failure. One injector failed and i paid rs. 26, 000 for the repairs of the same.

This week, my car was again towed to the workshop and i have been told that 2 more injectors have failed and have been given an estimate of over rs. 60, 000.

This is unacceptable, and downright disappointing that vw india is cheating customers by producing parts that fail so easily, and are priced so exorbitantly.

My car is located at the vw mumbai west workshop. Please look into this matter and resolve the matter.

Hi, I own a VW Polo 1.2, high line car which I bought in 2014 in Bangalore. I had replaced all 4 tyres in 2019 when the odometer was around 36000km. New tyres are of Apollo brand and wheel alignment was done. Now after around 6000km the inner part of both rear wheels are badly damaged. During annual service 2days back Bangalore motors service team told me that rear tyre are worn and they suggested wheel alignment to be checked. I got it checked by the same Apollo authorised shop and he says alignment is proper and seems to be bend in axle. I again checked with Bangalore motor service team and they said there is no bend in axle and it can not bend as car was never involved in major accident. Now I'm in a fix. I bought VW trusting German Engineering and Quality. Now I don't know if I made a mistake. How can car axle bend without any impact or tampering ? Is it issue with quality? Or is it a mfg defect? Now I can't replace the tyres as the wheels may again wear off. I need an urgent solution this. I trust VW team to look into this and resolve. And at no cost to me..

I am disappointed to write this, but it gives me a unpleasant ride experience.
Recently I had serviced my vehicle by the dealership in Jamshedpur.
The service advisor misbehaves and doesn't respond to the issue in hand and gives lame excuses over the issues. The wiper blades and the engine noise still troubles me when driving. The service is getting poorer day by day.
I am hard fan of the company and it was a dream car for me to own it.
I took me 4 years to buy one, but I regret the decision now as my vehicle is not being taken care of by the official asssigned.
I would be very highly obliged if you look in the matter.

Yours sincerely
Shalom Ellias
Reg.no. JH05BC 3848

The Volkswagen Kannur service centre is one of the worst service centre I have ever seen . The manager is the most dumb fellow and his attitude towards the customers is really bad . He used to talk to customers like he had given the car to customers for free. We have paid so much to buy this car and due to worst service provided by the Kannur service centre the vehicle is facing so much problems. I have a vento with is just 64000 km and 9 years old . We have other cars also but we are not facing such issues with other cars and service providers. I have spend more than 2 lakhs for this car till now. The service advisors and the Kannur service centre is doing some black hand activities behind the service centre. Every time when I visit the service centre I can see people shouting and raising complaints . The manager should be changed as soon as possible as otherwise the company might face a big issue . The service advisor Shanuj also deals with customers like we have got the car for free from them . Please do change these stupid people and please provide good service.
Last time when I visited the showroom the complaint was injector failure . Have 4 cylinders and I have changed 3 till now and last day the 4 th injector also failed . So it cost 22, 000 for each injector . The point is that the km driven is just 64000 km .and this issue happen after 1 week of doing a general service . Just after 1 week of doing general service were there was no issues suddenly the injector failed .the service team in Volkswagen Kannur is such a stupid’s who doesn’t know what to do. And they won’t be having stock of anything . Without having any stock why they open this kind of service centre . The attitude of staffs in Volkswagen Kannur is really really bad .
Please take a serious action regarding the issue and provide me compensation. Otherwise the bills videos taken from the service centre and phone calls with the staff will be given to the media soon .
Waiting for the response
KL59D5859
[protected]

Hello team,

P. F. A, i recently visited to pps motors volkswagen service center bangalore for my car service and it was assigned to ravi who is customer representative person. He delivered the car after the service. But while raiding in highway i faced major steering shake service issue and it was going to be an accident.. Actually for this issue it was charged without service is get it done. Now when i try to contact him he is not responding properly and not giving refund for the service charged. I get that issue done on my own money in local service center. So i kindly request you to consider this issue very seriously and do the needful.

For more information please contact me: [protected]

1. Mud-flaps were not installed during the service. It's been 8 months since we bought the polo.
2. We have not received a single reminder call for any service till date.

Hi greeting for the day,
I own vento highline 2017 tdi model. Its been more then one year that the cluster unit of my car is not working and the dealership present here at amritsar i. E. Bhagat autos and the customer care @[protected] both are making me false promises regarding the availability of the product. I am facing the problem since from last summers and none of the authorized person has contacted me for the fruitful solution. Please help me out.

I got email from this crm but she is not answering my call:

At the outset we sincerely regret the inconvenience caused.
This is in reference to your conversation with undersigned pertaining to your concern raised in regards to your vehicle bearing registration number pb02de7776 we assured that your concern had been attended as per volkswagen standards and get resolved.
In case of any further assistance, please feel free to get in touch with us.
Assuring you our best services always.
Manpreet kaur
Vw amritsar
Crm - after sale
Cont. No : [protected].