Volkswagen India Complaints & Reviews

Here nitin cihankya from hyderabad, i purchased a polo gt tdi car at chennai.
my vehicle registered number: TN 19AK 1347( with tamilnadu state) and now i register in telangana state, which required invoice.so i required duplicate invoice

My car is 3year old vento. So is my car abs covered under warranty?. I have 6 years of company warranty.

I have given Polo car for service in Volkswagen service center in Salem on 28th July at 9 AM IST and was assured that vehicle will be given back with all the service completed by afternoon but after that no one approached us on the status of the vehicle and we were waiting on the service center itself till the evening.

At 6 PM they informed us that car self start is faulty and needs to be replaced and can deliver the vehicle...

Sir,
I had serviced my vehicle in kumar motor corporation Volkswagen Belgaum. The problem was with my vento's air conditioner. The service person didn't filled the gas and has charged the amount of the gas. The service center doesn't have gas and said that they have filled the gas. The service is worst and the manager is also not a responsible person. We are very upset with the service and the behaviour of their team.I hope you will look into this matter as soon as possible.My car reg no is KA22P8506 and my contact information is [protected]

Sir,
I had serviced my vehicle in kumar motor corporation Volkswagen Belgaum. The problem was with my vento's air conditioner. The service person didn't filled the gas and has charged the amount of the gas. The service is worst and the manager is also not a responsible person. We are very upset with the service and the behaviour of their team.I hope you will look into this matter as soon as possible.My car reg no is KA22P8506 and my contact information is [protected]

Sir,
I had serviced my vehicle in kumar motor corporation Volkswagen Belgaum. The problem was with my vento's air conditioner. The service person didn't filled the gas and has charged the amount of the gas. The service is worst and the manager is also not a responsible person. We are very upset with the service and the behaviour of their team.I hope you will look into this matter as soon as possible

VW Team!,
I own a VW Vento, though the car has an amazing road stability, drive comfort, it has a very poor electrical system. I vehicle has only run 20000 kms, and i have replaced the ABS sensors multiple times spending unecessary charges.

This is causing serious safety issues, when my vehicle is in idle position, the speedometer and RPM keeps rising and doors get locked automatically. While on road, the vehicle automatically accelerates and jerks, breaks do not work efficiently followed by gearbox issue just because of this so called ABS sensor.

I have escalated to the VW management, yet there is no response. When i addressed my concern, the manager agreed the problem and accepted he is not in position to help as the so called VW has not come up with a solution. This is embarrassing and disappointing as we customers have to go through such situations with no solution. None of the VW service centers are in position to provide a clear explanation as to why this issue keeps repeating.

This will be my first and the last VW product to ever use in India, and i will never recommend to anyone to purchase this prestigious brand who do not value customer feedback nor provide solution to such persistent issues.

In 2019, i have replaced the windshield and 2 days back for the first time in 2 years i have taken the car for a drive on a highway that would go beyond 90 KMS.

When I reach 95 KMS the wind and water comes up from the top and when I went to service center they have charged 8000 for their mistake.

I understand that the warranty is 6 months but that does not excuse the irresponsibility taken by the vendor.

I would like to express my depest regret getting it services and repaired by authorized service center as they do not take responsibility for their mistakes.

The trust factor is now 0. If you would like to reclaim this trust then you would need to make an effort to make things right

[Update]

I have just received the car and for the first time I have noticed a lack Seal surrounding the Front Windshield. Guess, I have not seen any black such black seal then the last time it was replaced.

This should help you identify the cause of the issue.

Suddenly my vehicle boot opening stops working and i drove it to Volkswagen service. As they told complete module replacement required which is cost around 15K INR.
I am surprised and shocked that with in 2.5 years span non-consumable part become defective. When i raise quality complaint they denied to take responsibility. Very worst and no user friendly and value add choice.

My personnel experience and advice that don't...

We all love cars. It's not just a means of transport, it's part of our life. I was always fascinated and excited to buy a volkswagen car. The feeling of luxury, the special driving experience was the reason i bought my first car as volkswagen polo from volkswagen showroom in mangalore. But now i am disappointed to say that i regret doing so. I had a lot of expectations from volkswagen but my disappointment is immeasurable and my life is ruined.

Just after 1 year of buying the car, all 4 abs sensors failed, engine pully belt got freaking cut!!!, this is not supposed to happen at all to a car, this is like a huge safety hazard. Brakes started vibrating, petrol speedometer not working, petrol gauge not working, locking system not working!!!

After getting it fixed with the hefty service charges, again this happened after 1 year. And this has been happening for 4 years since i bought car. I did some research and talked to customers who have bought volkswagen cars and i am shocked to say all of them had exactly the same problem.( jetta, polo, vento all models, with faulty abs sensors, so the company can charge us service every time) this is fraud and cheating to customers, we have paid lakhs of rupees for not faulty cars which keeps breaking all the time, i regret buying this car . Pls fix abs sensor system and i want compensation for same.

Showroom: bharath vehicle, mangalore, volkswagen
Car model: polo 1.0 mpi trendline

Regards
Mohammed hussain
Brahmavara, udupi dist
576213
Email: armah.[protected]@gmail.com

Sir,
My car warranty has been forcibly voided saying that the parts of my car were damaged due to accident while it was defective due to technical issue....

श्रीमान,

मैं एक VW POLO कार का मालिक हुं जो फरवरी 2019 में ASHIANA MOTOR PVT LTD.PATNA

से खरीदा था जिसका नम्बर BR01-**-1884 है जो अभी वारंटी में है।लगभग 15 दिन पहले मेरी कार कि डिक्की में कुछ खराबी आई थी जिसकी वजह से मेरा डिक्क खुल नहीं रहा था।मैंनें कार को Ashiana motor के हीं निचे स्थित Service सेंटर में ले गया।वहाँ कार कि जांच करने के बाद मुझे बताया गया कि इसमें पार्ट खराब है।जिसे बदलना पडेगा।तब मैंने उनसे पुछा कि मेरी कार तो वांरटी में है।तब उन्होंने कहा कि हां वारंटी है पार्टस कंपनी बदल देगी।लेकिन ये पार्ट अभी मेरे पास उप्लब्ध नहीं है।लगभग दस दिन बाद आ जायेगा।तब कार लेकर आ जायेगा और दो दिन का समय देना पडेगा।

कुछ दिन बाद फोन कर के मुझे कार लेकर बुलाया गया।

मैंने कार को SERVICE CENTER पहुंचा दिया।फिर मुझे दुसरे दिन Service centre से फोन आया कि सर आपके कार के पार्ट पर वारंटी नहीं मिल सकती है।क्योंकि उस पर पेंट का कुछ बुंदों का निशान पडा हुआ है आपने गाडी को बाहर मार्केट में पेंट कराया है।

हमनें पुछा कि श्रीमान क्या कार के बॉडी के उपर पेंट का निशान मिलने से या पेंट करने से इंजन कि वारंटी खत्म हो जायेगी ?

दरअसल श्रीमान कार के पिछले हिस्से मे लगभग एक साल पहले थोडी खरोंच लग थी जिसका हमने लोकल पेंटर से पेंट कराया था लेकिन जो पार्ट खराब हुआ है उसे कोई भी फिजिकल नुकसान या उसमें कोई भी खराबी नहीं आई थी लेकिन उसी आधार पर हमारी कार कि वारंटी को अवैध बताया गया।उनका कहना था कि ये दुर्घटना के अंतर्गत आता है इस लिए वारंटी नहीं मिल सकती।जबकि उस कार में सिर्फ खरोंच आई थी, इसलिए मुझे INSURANCE CLAIM लेना भी उंचित नहीं लगा।और नही मिल पाता।फिर उन्होंने कहा कि पेंट करने वालों नें जरुर इसमें कुछ छेड-छाड किया होगा तभी ये काम नहीं कर रहा है देखिये इसमें कुछ ऑयल का छिडकाब भी किया गया है।जिसके वजह से ये खराब हो गया है।जब कि श्रीमान डिक्की का ना खुलने से परेशान होकर हमने Service Center से हीं दिया गया ‍ऑयल का छडकाब किया था।फिर उन्होंने कहा कि कंपनी का

यही नियम है इसलिए हम कुछ नहीं कर सकते।

इस प्रकार से मेरी कार कि वारंटी होते हुए भी मुझसे उस पार्ट का पुरा पैसा बसुल किया गया।और मुझे मेरी कार को बना कर दिया गया।

जब हमने उस बदले हुए पार्ट को देखा तो यह पता चला कि ना तो उस पार्ट को कोई फिजिकल नुकशान हुआ था और ना उस पार्ट को कोई टेक्निकल छेड-छाड किया जा सकता है। क्यु किं वह पार्ट पुरी तरह से हीं पैक किया हुआ रहता है जिसे छेड-छाड करना लगभग असंभव है और ना हीं कोई फिजिक नुकशान है। फिर भी Service center के कर्मचारी नें मुझ पर जबरदस्ती दबाब बनाया ताकि मुझे लगे कि सारी गलती मेरी हीं है इसलिए ये वारंटी मुझे नहीं मिल पाई और श्रीमान वही हुआ भी।

श्रीमान इसी तरह से ना जाने लाखों ग्राहकों के साथ कई सालों से धोखा-धडी किया जा रहा होगा।

अतः श्रीमान से अनुरोध है कि इसकि गंभीरता पुर्वक जांच किया जाय और मेरी वारंटी को वैध किया जाय। अन्यथा मैं कोर्ट के दरबारजे तक जाने को मजबुर रहुंगा।

आपका विश्वसी

BR-01-**-1884

Dear Sir

I have lost original sale invoice My volkswagen JETTA I want to rereguster my vehicle from Ambala to Jammu I need sale invoice for reregustration My vehicle number is HR26BJ4744
MY NAME IS DIGVIJAY ANTAHAL
My email id is [protected]@gmail.com
I have NOC of this vehicle

I have VW vento TS08GS0999 and my vehicle has broke down due battery complaint and visited service center in Vijayawada named LM motors

I have warranty and additional warranty as well on my car They informed and changed the battery and and then i said it has to be claimed from warranty.

Immediately they have removed the installed battery and said you have yo wait for two days to claim warranty.

I have asked if the battery is not changed i cannot go as my battery completely down.But they did not even wanted provide new one

I went out of station and I got struck i the middle of the way and I got advice to atay for two days to provide new battery

I couldn't even believe the service provided by VW with such an indecent and pathetic people

Regards
Shiva prasad
[protected]

Car service is really bad here in karur. I took my car for an emergency issue as my car engine fault indication. Service head in karur Volkswagen simply refused to take for service and told me that they cannot handle the issue. And asked to take my car to a different location. Which is more 100km from my place. Really gone through a bad experience with Volkswagen service center karur. Need an immediate action on this. I even called customer care and they informed that they will reach back with a solution for it. Still i did not get any response. WORST CUSTOMER EXPERIENCE.

Customer care numbers are inoperative, its just an automated msg for more than 40 mins i was exhausted and disconnected the call. i sent an email regarding the NOC request against my loan from Vw finance team but no response.

Is there any other way to reach the respective team?

Loan no:- [protected]

mob no:- [protected]...

Hi,
I bought my Polo MPI highline model on 1st November 2019 from Viraj Automobile in Noida. Everything was working fine but now suddenly the cruise control is giving an issue. It is not working as it should.
For example if I set the cruise @80kmph and then accelerate, the speed comes back to 80 . Same happens if I disengage cruise and decrease the speed to 60kmph for example, as soon as I re-engage the cruise again then the speed goes back to 80 again. You can see the same in the attached video.
Please look into the same and help me get it fixed.

Br//
Parveen Kumar
[protected]@gmail.com
[protected]

I have given vehicle on Tuesday 20.06.2021for insuarance purpose .
And claim was intimated on friday that too by me. Your staff even could not do that.now he is telling that it will take another 6 to 7 days . Is that the way to treat customer .

Vehicle mo mp17cb8150

Date of collection: 21.6.21 (paid pickup, other service center do free pickup)
Repair order: SOA2100613
I had sent my Vento for 3 problems
1. water leaking from under the dash board on passenger side
2. brakes making noise.
3. The driver door rubbing with the fender

This took your service center 4 days to complete.
There was no information for these 3 days about the work, time of completion or what is the problem that is causing the water leak!!!
There were added services that I had not asked for and my permission to do them not taken like AC disinfectant .
After 4 days, my car came unwashed (forget the polish), even the battery terminal was not cleaned ( something as basic. ) when I complained they said that is a separate order, not covered in washing, even the dash board was dusty.

I have purchased one Volkswagen vento which reg.no GJ15CF9679, in that I am facing an issue of poor pickup. For that I had visited workshop near about me of landmark cars vapi.

For that the dealership I want to register a complaint about my issue.

When my vehicle was under warranty the same problem occurs and then I visited at the same workshop, at that time they didn’t replaced the part and now when my vehicle is out of warranty they gave me the unnecessary estimate. After that I requested them for a little bit of goodwill support but they directly denied for the same. And the behaviour was very rude of their managers.

After that I requested to word with the Area manager and from the dealership I got very disgusting behaviour and answer.