Volkswagen India Complaints & Reviews

I have a 2014 vento high line petrol which has covered just 30000 kms. Sent for annual service and I was told so many parts (wheel bearing, steering gear, shock absorbers, abs sensor) need replacing. Car has traveled only 1800 in last yr and in 2020 no parts replacement was suggested. This shows poor quality of parts used.

Request for replacement of the parts at the company’s expense.

Required duplicate NOC ...umpteen mails sent but no response from their finance team

I have purchase used car volkswagen vento 1.6 mpi mt trendline 2013 model two month back and my car registration no is mh04ge0644. After checking the fuel average i have found that it is giving average of only 6 km/lit, which is very very poor. So kindly check my vehical at your end and do the needful....

Hi Team,

I have checked with the Volkswagen dealer, Thrissur, Kerala for arranging me a test drive for POLO GT. But they said that the have blocked the test drive for POLO GT models as well as stopped booking for the same model due to long waiting period. For the same reason I booked POLO GT Matt Edition from Pondicherry. My current location is in Thrissur (Permanent location) and it's not possible for me to travel Pondicherry just to test drive this vehicle. It's really sad that my nearest dealer can't arrange me a test drive. Also they told me that try with any of my friends vehicle if they have. These people are now more interested in Taigun model. I am not sure that what i will have to do. May be I will have to cancel my booking and find another car brand.

Hope you can understand my situation. Kindly arrange me a test drive from Thrissur, Kochi dealer as soon as possible.

Thanks,
Mikhil
[protected]

I had registered a Complaint Vide Complain Number CR08153782, But to Date, it Has not Been sorted Out. Would you please look Into the matter?
Thanking you
K.C.Rampuria
[protected]

I own a 2015 Polo Diesel Highline, which i bought on April 14th 2015 ( TN22 CS 6766) from Kun VW Alandur, Chennai.

I am facing several problems with the car recently. I have done annual maintenance every year as per advice from VW service advisor. I even agreed to turn my car in for dieselgate related recall. Since then, my injectors have been failing one by one. In 2019 January, my car stopped half way on my long trip and i was stuck in middle of highway. I somehow brought my car to service center and i got an injector replaced. Service center people assured that the problem won't repeat again. But now again in 2021 November, yet another injector has failed. Now they are asking me to get my injector replaced from my own pocket. The car has only ran for 19643 Km. Injectors failing in such a short span of time is unacceptable. Last year, i had to replace all 4 of my ABS sensor, because one of it got failed. Service center advised me to change all 4, since issue might come again for other sensors. I was not given any goodwill replacement as well. Spending Rs.20000 to Rs.30000 every year on a car which is just about 6 years old is a huge ask and I didn't know it before buying VW POLO as I was trusting the brand name.

Now i request you to please help me by providing assistance and discount to replace the injector, since all this is happening after diesel gate recall. I have seriously lost trust on VW brand and if i am not given proper support and discount for changing injectors on VW, I will stay away from VOLKSWAGEN brand in the future and persuade my friends and relatives to do so. I will also share my experience with VW polo in social media.

While im taking delivery of my flash red polo, they compelled me to take VW Genuine product-nail scratch guard in all 4 door handles. Now its look very dirty and I asked them to remove it, but it cant be removed. And they are Blaming me, that it last 3 years ., so unable to remove it. I need a solution for this.Hereby i have attached the images

Very bad experience at hyderabad PPS MOTORS SERVICE CENTER

I have called up pps motors manikonda on service center for service appointment. Ms. Susmitha offered a service which will cover 2 year service for 19500/-. Even after asking multiple times if the offer will cover all the service included in general service, she said yes and assured the same. Later Sunil kumar advisor spoke with me and told that AC disinfection service...

Sir, we hereby like to state that our vehical no. Gj05 jl 1725 steering is jam and the suspension rod is also have problem. It was told that the this is company's fault due to which the steering is jam and the suspension rod is not proper.

We have regularly done all the services at your company service station but the problem is not solved.

So we like to register our complain for not solving the company fault of steering jam and also of suspension rod.

We request to register our complain at the earliest possible.

Desirable resolution : repair

Below issue has been brought to the notice of customer care and complaint registered more than a month ago. I have got zero support towards solving the issue so far.

Vehicle issue
The engine on the VW Jetta cut out unexpectedly while being driven. Engine failed to restart and the vehicle had to be towed to the service center on 6th August, Friday. Thankfully the engine cut out happened while being driven at low speeds on residential roads with no other vehicles around. Otherwise this functional safety issue, unintended loss of power while driving, which compromises both steering and braking could have led to a nasty accident. This was not the first instance either. There were a couple of instances over the preceding days when this happened but on those occasions, the car did get restarted.

Lack of confidence in Diagnostics performed so far
For almost 2 weeks after dropping off the vehicle at the service center, the service in charge was contacted by the customer for updates and the vehicle was reported as still undergoing diagnosis. The injectors were checked and confirmed to be ok at this stage. Some error with cylinder 2 and 3 was being reported in diagnostics, but even after swapping the injectors from cylinders 1 & 4 to 2 & 3, the issue was still being reported from cylinders 2 & 3 thereby indicating it was not a hardware problem from the injectors. This was confirmed by the Service Manager over call as well. Then the fuel line was checked, fuel dumped and fuel changed because the fuel "smelled different". This did not resolve the issue either. Next step suggested was the replacement of wiring. This also did not contribute to fixing the issue. This is the progress from having the vehicle at the service center for more than 7 weeks! Now the next steps being suggested are ECM replacement and injector replacement (although they were checked and confirmed to be ok by the same service center earlier). The lack of root cause diagnosis is very troubling and does not inspire confidence that the issue would be resolved. The replacement of ECM seems like a hail mary from the service team where hopefully the issue gets resolved. The additional recommendation of replacing injectors makes no sense whatsoever. The whole thing feels like an expensive trial and error experiment by the service team rather than a diagnosis driven issue resolution by a technically competent team.

Tapping into the expertise of VW India Technical Team
I am convinced that the technical knowledge of VW India has not been tapped to help root cause and fix this issue. There should be many similar cases reported across other service centers on a national level that can be referred to and the issues understood better. There should be records indicating how they were resolved finally as well. Furthermore, even the knowledge and expertise of German teams who helped develop the engine and would have access to issues reported worldwide would also be a great way to ensure the issue is fixed in the best way possible.

Expectations from a top brand like VW
There is a significant amount of trust based on brand value that is taken into consideration when one makes a purchase as significant and expensive as that of the personal vehicle. This trust is earned from the customers over a long time through vehicle reliability, trustworthy customer support and efficient service experience. I do feel that the same trust has been violated and it makes me question why I or any of my acquaintances would ever consider purchasing a VW if customers are in for a bad experience. We have maintained the car as per the company recommendations since the very beginning and all the services have been done only at official VW service centers. The service record proves that. We even went ahead and replaced many parts on completing 10 years even though the vehicle mileage has been on the lower side (73k kms), having always been the second car in the family. This 10-year service generated a bill of almost 1 lakhs! And the problems have come one after the other since then. First an issue was reported in April, when the vehicle was stuck in neutral and gears could not be changed. The service and repair at that time came close to 15k. The engine problems surfaced after that repair was carried out in the same service center in April of this year. The car is just 10 years old and does not have a high mileage on it even. There is an implicit assumption that an expensive vehicle from a reputed manufacturer such as VW will at least survive the duration for which the registration charges are paid for, i.e. a minimum of 15 years of roadworthy life.

On 24.8.2021 I paid deposit amount of Rs. 1000/- vide Rt no. RB2100178 towards booking for New VW Taigun vehicle to KPR Cars, Mysore & on 25.9.2021 . I informed for cancellation & refund. Even after many calls they have not refunded me.

I have tried many times for the service of Polo car No KL58 S 312 in kannur edakkad center since 2 months. But I didnt get a date for sevice as they call me that there is no ABS sensor stock here so cannot service without that and... What should I do for getting this ABS and for service.. I got service date on sep 8, sep 30, oct 7and oct 15 but but before this days they will call that there is no ABS sock

Vehicle No: TN85 H2392
Vehicle Name: Volkswagen Ameo Highline 1.5 TDI

Incident 1 : On 7th Oct, our Ameo Highline 1.5 TDI was left in Kun Volkswagen service centre, Perungudi for body painting work. Ref attached invoice. Vehicle was handed over to us on 11th Oct PM hrs. That is when we noticed multiple scratches/ scribbling on the instrument cluster. We didn't even remove the sticker right from delivery and were in a shock to see our car like this. And a Saibaba idol that was stuck on the dashboard was also found damaged. The picture was torn.

Incident 2 : On 16th Oct we had again left our car in the same service centre for sensor issue. We received our car back on 17th Oct Am hrs. Again a shocker to us this time as well. The key chain that was attached to our key was missing. This might look silly but we are very unhappy with the kind of service being provided by Volkswagen.

Both these incidents were reported to the service advisors but no action or response on this so far.

Request your earliest intervention and replacement of instrument cluster on your cost.

Regards
Geetha Balachandar
Sent from my iPhone

Volkswagen vellore service centre offering worst service ever. Especially manager Mahesh made multiple scratches in my car and later refusing even though it's not mentioned in job card. Such a idiotic stupid person. Even answering carelessly. Telling to complaint where ever I want to. Such a rude person.

Frequent issues with abs sensors.
I have replaced ABS sensors more than 5 to 6 times.
it cost me ti, me and money
servicing at EVM
Now they are telling ABS shortage

My vehicle, vento highline (2011 model), registration plate number- MH01AV6940 had been submitted to Volkswagen downtown workshop on the 14th September, i did not recieve a quote or wasn’t told what needed servicing by the advisor till evening the next day (15th sept).
After they recieved a go ahead from my end shortly the same day, they finished and submitted the vehicle on the 18th sept, the details of the mechanical work and scanning included various things primarily-
1) Rear shock absorbers replacement
2) braking system scan (liner and pads)
3) Air filter replacement
I was traveling outstation when they dropped the car at my home and hence was unable to test the vehicle myself.
Now, in the first week of October when I got to drive the vehicle, I find
1) Screeching noise when I brake at low speeds probably due to issues with the liner
2) A/c has stopped cooling which wasn’t the case when I submitted the car for repairs

In my last 10 years of owning and submitting the vento to your authorised service centre is this the kind of reward I get?
Even after charging an exorbitant 24, 000₹ and 3-4 days to complete minimal work I am a loyal customer however spoiling my working air conditioning and braking system I have lost faith in the quality of your after sale service.
After writing to you’ll about this issue, the concerned service centre has called my car and are demanding for and additional sum money to fix the said air conditioning stating that they were not the ones that spoilt it, how does a working air conditioning system get spoiled after service??
I am writing a copy of this complaint to the consumer forum since you’ll are clearly incapable of righting your wrongs.

Attachment of problems

Sales and service of my new
I m Chitra Ravi residing at No 129, NGO Nager Tirupattur, Tamil Nadu pin code 635601 do herby as follows:
1. I states that the purchased a Volkswagen polo GT TSI car in your Authorise dealer called Susee motors Vellore at the payment of RS.959000/-with tax of Rs. 214432/- on 19.07.2021. Bearing the registration no. TN 83 MA 3423.
2.I further states that, buying the New Volkswagen polo GT car, from the Beginning there is so much of problem a raised in the said vehicle. After buying the car sent the car for service more than 9 times for major and minor issues i.e 4 doors are itching noisy and windshield glass water drops are leaking inside car. but how can a new car door will make a noise? That was too strange. Then the next time the Windshield glass of the car was leaked during the Rainy time . I paid a sum of Rs. 6366/- for the glass and changed the Windshield glass even though it was changed there is no much satisfaction in your world class service. The other thing is how does a new car will give so much of problems and repairs? Therefore, I raises doubt that it was a new car it was alternative one. Now the car makes a sound in dashboard.
This This complaint may treated as very urgent

Purchased GT TSI in the year 2018, by this time I had to replace ABS sensor 3 times, when I went to the service center ( umayanallor, kollom, Kerala), I happened to see 3 or 4 owners complaining about the same problem. Please advice me how to overcome this problem, is this happening due to poor quality or is it due our climate conditions (as I was told from the service center), please do the needful, as early as possible. Regards from William Philip.

I own vw vento high line+ at diesel. Further update on this car’s (not sure how it passed quality check at volkswegan when I bought it) condition:

The car stalled again abruptly while it was running, at Sawantwadi and the volkswegan road side Assitance assured the towing of vehicle with the following message:

Ref TI00806456 Basis the vehicle condition we are deploying recover truck for your vehicle. Please note we shall not be liable for any consequential damage.

Then I got a call from rsa rep (Aarti) stating the car cannot be towed today due to all towing vehicles being busy towing other vehicles. It wasted my 2+ hrs standing with family/kids at the remote location with heavy rain. Imagine the time being 5:00 pm and someone saying they can’t help. What’s the point of enrolling for rsa then? Very disappointing, I felt vulnerable and betrayed by VW company.

Few policemen were watching us in trouble and they then helped in arranging a towing vehicle using their local contacts. I fixed an amount with the towing guy to take the car to the Kolhapur service station but later realised the expenses I have to incur (accommodation, meals etc.) most importantly when not knowing how long it will take the vehicle to fix / vw failed in fixing the same issue in the past so many times, so I negotiated with the towing guy to tow the car directly at my home in Pune. Now the car is at Pune.

No one has been able to fix this car yet. Both Vidhyut motors and BU Bhandari have expert engineers but failed in diagnosing the car.

I can’t bear the pain of towing the car any longer, risking my family and exposing them to road accidents and criminal activities. If this happens to my/family VolksWegan will be solely responsible for the loss of material/life. I am going to be filing a legal action for not getting a right level of support and showing negligence in sorting this matter, this issue is recurrent and has been well known to VW. I need this vehicle replaced or my amount refunded due to repeated failures and vw not able to find out the root cause.

It’s been close to 3 days I’ve raised this with vw customer care BUT no one has reacted / responded on this issue so far. 3 times I have called and every time I get to know that the issue is being discussed internally. How long vw will take in responding to such a serious issue? Hence posting this complaint here.

Harvinder