Volkswagen India Complaints & Reviews

Today fender liner replacement but they broke another parts and they recommend ed to replace other part. They charged heavy ly volkswagen hubli

I have a polo gt tdi (Registration mh02dw2904) which was purchased on january 31, 2015.

The car has constantly been serviced at vw authorized service centers during all the past years for all of the annual services.

Further the car has been under extended warranty till january 31, 2020. I had even tried to renew the same, but was denied by vw india (The money was paid, and then later refunded upon vw's denial to renew the warranty).

Over the years the following items have been replaced on my car:
1) one injector
2) 3 abs sensors
3) steering rack
4) mid display
5) button controls on steering wheel

On the 5th of august, my car was towed to the service center and i was told that there was an injector failure. One injector failed and i paid rs. 26, 000 for the repairs of the same.

This week, my car was again towed to the workshop and i have been told that 2 more injectors have failed and have been given an estimate of over rs. 60, 000.

This is unacceptable, and downright disappointing that vw india is cheating customers by producing parts that fail so easily, and are priced so exorbitantly.

My car is located at the vw mumbai west workshop. Please look into this matter and resolve the matter.

Hi, I own a VW Polo 1.2, high line car which I bought in 2014 in Bangalore. I had replaced all 4 tyres in 2019 when the odometer was around 36000km. New tyres are of Apollo brand and wheel alignment was done. Now after around 6000km the inner part of both rear wheels are badly damaged. During annual service 2days back Bangalore motors service team told me that rear tyre are worn and they suggested wheel alignment to be checked. I got it checked by the same Apollo authorised shop and he says alignment is proper and seems to be bend in axle. I again checked with Bangalore motor service team and they said there is no bend in axle and it can not bend as car was never involved in major accident. Now I'm in a fix. I bought VW trusting German Engineering and Quality. Now I don't know if I made a mistake. How can car axle bend without any impact or tampering ? Is it issue with quality? Or is it a mfg defect? Now I can't replace the tyres as the wheels may again wear off. I need an urgent solution this. I trust VW team to look into this and resolve. And at no cost to me..

I am disappointed to write this, but it gives me a unpleasant ride experience.
Recently I had serviced my vehicle by the dealership in Jamshedpur.
The service advisor misbehaves and doesn't respond to the issue in hand and gives lame excuses over the issues. The wiper blades and the engine noise still troubles me when driving. The service is getting poorer day by day.
I am hard fan of the company and it was a dream car for me to own it.
I took me 4 years to buy one, but I regret the decision now as my vehicle is not being taken care of by the official asssigned.
I would be very highly obliged if you look in the matter.

Yours sincerely
Shalom Ellias
Reg.no. JH05BC 3848

The Volkswagen Kannur service centre is one of the worst service centre I have ever seen . The manager is the most dumb fellow and his attitude towards the customers is really bad . He used to talk to customers like he had given the car to customers for free. We have paid so much to buy this car and due to worst service provided by the Kannur service centre the vehicle is facing so much problems. I have a vento with is just 64000 km and 9 years old . We have other cars also but we are not facing such issues with other cars and service providers. I have spend more than 2 lakhs for this car till now. The service advisors and the Kannur service centre is doing some black hand activities behind the service centre. Every time when I visit the service centre I can see people shouting and raising complaints . The manager should be changed as soon as possible as otherwise the company might face a big issue . The service advisor Shanuj also deals with customers like we have got the car for free from them . Please do change these stupid people and please provide good service.
Last time when I visited the showroom the complaint was injector failure . Have 4 cylinders and I have changed 3 till now and last day the 4 th injector also failed . So it cost 22, 000 for each injector . The point is that the km driven is just 64000 km .and this issue happen after 1 week of doing a general service . Just after 1 week of doing general service were there was no issues suddenly the injector failed .the service team in Volkswagen Kannur is such a stupid’s who doesn’t know what to do. And they won’t be having stock of anything . Without having any stock why they open this kind of service centre . The attitude of staffs in Volkswagen Kannur is really really bad .
Please take a serious action regarding the issue and provide me compensation. Otherwise the bills videos taken from the service centre and phone calls with the staff will be given to the media soon .
Waiting for the response
KL59D5859
[protected]

Hello team,

P. F. A, i recently visited to pps motors volkswagen service center bangalore for my car service and it was assigned to ravi who is customer representative person. He delivered the car after the service. But while raiding in highway i faced major steering shake service issue and it was going to be an accident.. Actually for this issue it was charged without service is get it done. Now when i try to contact him he is not responding properly and not giving refund for the service charged. I get that issue done on my own money in local service center. So i kindly request you to consider this issue very seriously and do the needful.

For more information please contact me: [protected]

1. Mud-flaps were not installed during the service. It's been 8 months since we bought the polo.
2. We have not received a single reminder call for any service till date.

Hi greeting for the day,
I own vento highline 2017 tdi model. Its been more then one year that the cluster unit of my car is not working and the dealership present here at amritsar i. E. Bhagat autos and the customer care @[protected] both are making me false promises regarding the availability of the product. I am facing the problem since from last summers and none of the authorized person has contacted me for the fruitful solution. Please help me out.

I got email from this crm but she is not answering my call:

At the outset we sincerely regret the inconvenience caused.
This is in reference to your conversation with undersigned pertaining to your concern raised in regards to your vehicle bearing registration number pb02de7776 we assured that your concern had been attended as per volkswagen standards and get resolved.
In case of any further assistance, please feel free to get in touch with us.
Assuring you our best services always.
Manpreet kaur
Vw amritsar
Crm - after sale
Cont. No : [protected].

Hr02z 0022 kashmir singh village khera jagadhri [protected] noc karnal volswagen finance limited

Date of service[protected]
Invoice no. Pib2001785
Repair order no. Sob2001805
On above date my polo - comfortline petrol - car (2012) given for annual service. The only problem that i instructed sa to check is "cluster light blinking". On the same day evening, they given back the vehicle after servicing and replacing some parts and consumables like spark plugs, ribbedbelt, airfilter, engine oil etc. And with a report that everything is ok. But when i checked the vehicle with a short drive after 2 days, the problem of "cluster light blinking" is still there and even some times the a/c compressor is not working - only fan is working. Not only that after driving for nearly 30-35 kms., if we restart the vehicle, the entire cluster light will disappear and can start only after two or three trials. When i called the service adviser to complain about this, he didn't picked up the phone. As per their report they had confirmed that the battery is in good condition (Nearly 4 years old).

I am using volkswagen polo which ran about 20, 000 kms in a span of 2.5 years. And recently i've faced the engine bulb warning turned on. So i've contacted the service team even its covid pandemic peak time going on in my town (Guntur) i still dared to take my vehicle and find out the issue risking my life and family. After keeping the vehicle for a full day just to find out the problem and me making them frequent calls and the service incharge is one confused person and he seems to have no clue why he is even working there he rarely picks the call and responds when ever he is only in mood to answer (That may also be once in 2-3 days) as if i am his driver and i believe he don't even know where he is working.. So they have finally found out that the throttle valve has a leakage and ive to change the part which costs me about 45, 000 inr and since i am out of 2 warranty period they cannot do anything about it. Ive other cars from ford and honda which ive used for 6+2 years and never invested that huge amount for a repair. This polo is a rarely used one.in a span of 3 years ive ran just 20, 000 kms. So asked to finish the general service and hand me the vehicle. The next day i went to clear the bills at the service and asked to send the car with the paid driver. I waited till the gate pass and then i left hoping that driver must be following me. Ive waited for 6 hours after reaching my house which is 4 kms from the service. Again that service incharge is in no mood to pick my calls. He answered after 6 hours and simply said oops sorry sir i was busy with some-other work and i also forgot that your car is still here!! I am totally disappointed with the low class service which a local made cycle manufacture also wont have such low standards!! And i wonder how these german companies become such cheap by giving the franchises to every # who has enough money to invest but not a bit professionalism on their work? What a maniacs in this town are running a german company!!

My car was on general service in 14.03.2020 at volkswagen goa service center. The abs and ecs sensors were replaced as it was glowing in cluster. But now from one week again the sensor started blinking. I had mailed complaint seeking explanation and a appointment to visit service center
. But no reply or call from them. Due covid issues i cannot got to showroom directly by myself. Very poor customer service and now i doubt whether they replaced the new sensor or cheating. I hope they response immediately

Hi, i own a vw polo which i had bought on 2017, since i use it very occasionally (Its like third vehicle) and i ran about 20, 000 kms in three years span and i consider it as a low usage, so after getting the engine lamp warning i took it for a service check in vw auto guntur, the same place where i purchased the vehicle. The service incharge have told me that the throttle valve and purge valve isn't functioning proper and changing them cost about 50k. Seriously? I've other 2 cars ran about 2lakh each in a span of 5 years and never got such engine issues!
I want to raise complaint regarding this. I am not going to pay hefty amounts for such low usage.

I felt terrible and humiliated with the way the Volkswagen crew approach at the customer complaints. It all happened today on 19.06.20 Friday when I found the multimedia screen of my polo (KL 36H 4124)is dead in the morning soon after my first year's service done from Volkswagen Thellakom, Kottayam on 17.06.20. I found the reverse camera also is not working. When I approached the same centre to address this issue, their response was terribly disappointing being a first customer at Volkswagen. They laughed at my complaints like I gotten wrong with all my perceptions and asked me to show them what the actual problem is.
There was some initial malfunction with the reverse camera (orientation faces skies) from the first day of purchase and it's not rectified yet. They had promised to replace it, but not yet.
No single service crew including the in charge person responded responsibly and they were like making fool of me.
I am a doctor. I don't want to be ridiculed at your 'honored CUSTOMER SERVICE outlets' anymore. I just want to tell you that rest of all concerns with regard to my vehicle shall be dealt at some other point, never again by the ### at your stores.

Hi,

I'd been truly enjoying the vw polo 1.6 tdi i have (2014 model/ run 45, 000km only/recalled and updated the software few years back), but since 2 days back when the 'glow plug/spiral' sign starts blinking in the instrument cluster and the car starts running slow, i took it to one of the gurgaon workshop and i've been told that egr valve (03l131512dq) needs to be replaced which is whooping costs inr 50k, which i cannot afford at all.

I bought this car as a trust on vw and many verbal great experiences with my friends who are also using vw. But despite that the car ran a few thousand miles and single handled car, this serious issue came which is unbearable and completely destroys the trust on vw cars.

I've also been told that due to recent vw emission misconduct, after software update many car owners faced the same issue.

Would you help me get it fixed since i cannot afford this repair and help regain the trust on vw brand?

Thanks,
Mohit jain
+[protected]

As per the complaint filed by myself on 12/10/2019 to volkswagen customer care with case number ccr192589 regarding abs sensor failure of my volkswagen polo, the service centre (Evmvolkswagenumayanalloor, kollam, kerala) has resolved the issue, but after few weeks the same issue came up again and i have abs sensor warning on my vehicle throughout the drive.
I have approached the same service centre again to resolve the issue and they were not even ready to listen to me and not ready to resolve my issue. Right now they are demanding to pay the full amount that will cost for abs sensor replacement for admitting the vehicle into the workshop even though my vehicle is on extended warranty. Right now vehicle is in my garage and is not using regularly because of this issue.
Even though the service centre claims that they had replaced the sensors during last service i don't believe that because how could a new sensor fail within few kilometers (Vehicle had done only 975 kms till date after third service) and even i didn't get any proof that they had changed the sensors. Sensor warning came up again on last of november 2019 and i approached the service centre by the first of december 2019 after that i was out of station and had no time to follow-up till now.
I am extremely disappointed with the bad experience and the misbehaviour i have faced from your service people. I look forward to your reply and a resolution to my problem.

I purcahsed vilkswagen polo in year 2016 december as a new car gets 2 years warranty from company but still i took extended warranty for more 2 years now my vehicle has a electrical fault in which battery is draing and i have a original bill emailed by company on my company name and gst information volkswagen is denying that my vehicle is not showing extended warranty in there system and i have got full proof bill of company which shows i have paid them money of extended warranty.
Now there is no help from volkswagen its been 5 days my vehicle is in there custody and no response is there for my vehicle.

I bought a bettery from volkswagen sarkhej ahmedabad which is where i have done all my servicing for my vw ameo 1.2 comforline.

Battry purchased on 1st may 2019 (12 months ago) and yesterday i called some outside person since care was not charging to check battery voltage, as the showroom and garage of sarkhej was giving appointment after 1 week on account of the pandemic, i was told by the batter vendor that it is dead - upon asking for details, he mentioned that the cells were disconnected and is usually seen in old batteries, which apparently shouldn't apply to me considering the date i bought it.

Although showroom guys told me that it has 2years of warranty but still said we will check all condition and will then assist u since it is a replacement and not stock battery.

If so, i am happy that it will get replaced (If dead according to the showroom guy) which it is in my case and cannot be used, but i am utterly disappointed because batteries don't die this easy, which leads me to believe that sarkhej service center may have not treated me fairly which has to be addressed asap.

One - i need a replacement battery with a home pick up and drop facility as i will jot ve able to get my car to volkswagen service center sarkhej now.

Two - i need to understand the reason why this happened and an explanation to it (I am rightful to it as a customer).

I am using polo 1l highline plus 2019 model now i am facing power issues so what will do for overcome this problem

I panneerselvam from karaikudi sivagangai dist my vento comfortline
MXA 19604KT077251 TN 63 DF 9405 JUST driving 20 klometer slow to movent speed break aheat onthis time is brogan steering escalate complaintsvery poor qulity just runings 80000km above ...

panneerselvam.v
[protected]