Volkswagen India Complaints & Reviews

I took my son’s volkswagen vento car, once to volkswagen service station in ambattur industrial estate, chennai 600058, more than 1.5 years back. I was not happy with their service team at all. I took the car to their vellore service centre and resolved it.

About 6 months back, this vehicle was sold.

But, the ambattur service center continues to harass me by service reminders, despite repeatedly telling them, that i am not with them for past 2 years. Went to the service center, and was surprised to see an iso certified company does not have a complaint register. The people refused to provide one too.

I sold the car about 6 months back.

Suggestions:

All vehicles have a service schedule in months or mileage. After 2 or 3 cycles the contact number can be removed from the data bank system.

I want a reply on implementation from service head in mumbai on this. Want the corrective, preventive action taken, also the horizontal deployment action taken.

I see the customer satisfaction index is only 43 %. Extremely poor. With in competent managers in the service stations, nothing better can be expected.

From: B. Ravi Shanker
To: crm.chm
Cc: 'service.cre' ; 'VW Customer Care' ; 'Volkswagen Customer Care' ; 'Vw Sundarammotors Co Service' ; Customer Care VWFSIN ; Your VW Service Center ; [protected]@volkswagen.co.in
Sent: Wednesday, January 22, 2020, 03:47:16 PM UTC
Subject: Re: Vento service-TN 20 CX 3441-A/C vent damaged

Dear Ms.Sindhu,

I reported this complaint to Balaji on 19th Jan'20 (Monday) and he accepted that the subject complaint was not there in the record when he booked my car for service. I am not here to make false claim. I called him couple of times today to find out the status and he did not pick up my call.

I have great regards and confidence on TVS quality but this type abrupt lie/bluff is really shocking to me.

I had purchased a volkswagen polo car from kerala on 20th october, 2014. Along with the car i had also subscribed to the roadside assistance program which was purchased from volkswagen raipur. The vehicle was covered under roadside assistance program, as per the details defined under benefits, terms and conditions of the program. The same was purchased on 20th december, 2017 and certificate number is vw41502a00004700. The certificate of enrolment is enclosed herewith.

On 14th september, 2019 around 11.00 am on nh27, near village sirsaud chouraha, i had an accident. A complaint was lodged under police station amola of shivpuri district of madhya pradesh. The copy of the complaint is enclosed herewith.

That the accident occurred within first 2 years of the certificate of enrolment with cover start date of 23rd december, 2017 and cover end date of 22nd december, 2019, and therefore my vehicle is covered under the volkswagen roadside assistance program.

I communicated with rsa on the day of accident, and called them up, and they very kindly arranged my vehicle to be towed to the volkswagen workshop in gwalior. I reluctantly agreed the vehicle to be towed to gwalior vw workshop as rsa demanded 24, 000 inr for the car to be towed to the workshop nearest to my residence. I respected the terms of the rsa policy which states that the car will be towed to the nearest workshop only, although it is a logistical nightmare for me to travel to gwalior for claim related issues.

Although the accident happened at around 11:00 am, i had to wait near the accident site for the rsa recovery until around 4:30 pm or so.

After that, i hired a taxi from jhansi orchha to bagh villas jungle camp and spa, kanha, for which i booked a vehicle of the company ajmeri tour and travels which cost me 19, 845 inr. The copy of the bill is enclosed herewith.

I had to stay at orchha, as i was still under shock of the accident, where i could find a decent accommodation and on 15th september, 2019, i paid the stay expenses of hotel bundelkhand riverside of 3, 200 inr and food expenses of 1, 260 inr (Total of 4, 460 inr). The copy of the bills is enclosed herewith.

On 17th september, 2019, i sent an email to the reimbursement assistance of volkswagen informing them about the accident and requesting them to reimburse me for my stay and transportation back to my original destination from the accident site, as was mentioned in the terms and conditions of the ras enrolment document and gave them details of my bank account.

Since i did not receive any response from the reimbursement assistance of volkswagen within 10 days from 17th september, 2019, i once again addressed a reminder email on 28th september, 2019 to the reimbursement assistance, pursuant to which one of the customer care executives called me and informed me that they will send me a reply by email.

By 30th september, 2019, i had not received any reply and therefore, i once again sent an email requesting them to amicably sort it out or else i would be left with no option but to approach the consumer court.

That thereafter i was verbally offered 6, 000 inr as compensation, which is unacceptable as i have the right to get atleast the taxi and stay fare reimbursed, according to the contract i had signed and the total expenses had cost me 24, 305 inr.

That clause c of the terms and conditions of the certificate of enrollment mentions about the benefits to vehicle’s occupants during outstation breakdown and states that the occupant will be entitled to receive stay or travelling expenses due to immobilization of vehicle. The terms and conditions of the certificate of enrollment are enclosed herewith.

I, therefore, called upon a company to reimburse my taxi fare as per clause c of the terms and conditions of the certificate of enrollment within 15 days from the date of receipt of notice dated 19th october, 2019 which i sent through my advocate but there is no response therefore i am filing this consumer complaint.

Akhilesh nair:
M: [protected]
Email: [protected]@yahoo.com,

Himanshu kode
M: [protected]
Email: [protected]@gmail.com

I have a vw vento from 2015. Have noticed from last 2 year that the abs sensor is keep on failing and it been already 5 or 6 time it replaced. The same issue has reoccured day before yesterday and the car is now with vw muvattupuzha, kerala service centre.

I request vw india service team to look in to it and fix my car problem permenently.

I jave seen similar complaint here

https://www.consumercomplaints.in/volkswagen-india-abs-sensor-always-problem-c17...⇄

Regards

Prasanth illimattathil
Annanad
Chalakudy
Kerala

I have owned VW Bento car purchased in Nov 19 Since intial stage facing issues in brakes and disk, also inform and complained in channel partner auto mark Ahmedabad and VW customer care but no action has been taken as techinical reasons are there in manufacturing workmanship during one year almost RS 50 k has been expended in service and spare .it is very disappointing for me to purchase VW car as it is leading car brand.

I own a vento kl-35-c-2525.

My car manufactured in may 2011. I am regularly doing all periodic services with vw workshops and maintains my car in very good condition. Car covered only 50, 000 kms.

I faced several complaints during these years of ownership like fuel injector failure, starter motor failure, coolant leakage, alternator complaint, multiple abs sensor failures, ac water leakage to the passenger cabin...

Hello, my volkswagen polo (Kl 58 u 746) had an issue with the battery and the car broke down i took it to the showroom as the battery was on warranty period. It was checked on 23-12-19 and a week has passed and still they haven't processed the claim i. E the vehicle is lying in the showroom for more than a week for a pity issue. This is not the first time i am encountering the issue. Last month (November) i had to wait for more than 3 weeks to replace a abs sensor (That too the second time) which was also on warranty.
The dealership's attitude towards the customers in the issue is very frustrating and i plan to proceed legally.

Pl note i had booked a volkswagen polo highline 1.5 tdi on 23-nov-19, with your dealership m/s pps motors pvt ltd, nagawara, bangalore. I availed a bank loan and the total amount has been remitted by my banker to m/s. Pps motors.
Now the dealership is informing me to that they cannot deliver the vehicle of my choice. This is amounts to cheating by the dealership

Request your immediate intervention to get the vehicle of my choice - volkswagen polo highline plus 1.5 tdi, candy white, as i have started paying my emi to bank and not got the vehicle.

The said dealership looks to be fraudulent and customer unfriendly. This will damage the your brand/company reputation beyond thought.

Best regards
Srinath d b
Mobile: +[protected]

I had purchased new volkswagen polo from (Mody auto corp pvt. Ltd mumbai north showroom mahavir nagar, kandivali w) and have the invoice dated 11th january 2019 with me. I had also purchased the extended warranty while purchasing the car.

As per volkswagen, my car warranty starts from 29th sep 2018 in-spite of me purchasing the car and having the invoice date as[protected].

I have already raised a complaint ccr04526706 with volkswagen, india on 11th dec 2019, yet they are not correcting and cheating us on warranty. As per volkswagen mumbai north sales and service executives we have to bear with this as system is fed with date 29th sep 2018 for their sales conveniences.
In the volkswagen service center, they were charging us for extended warranty saying that service is overdue and informing us that car is of sep 2018. We are surprised and this is fraud done with us if warranty issue is not resolved. Volkswagen, mahavir nagar, kandivali were providing wrong information of battery is not covered in warranty and are not at all supportive during this issue.

Ms. Divya poojari from volkswagen miraroad, told that warranty started from 29th sep 2018 and this cannot be changed irrespective of what the invoice date (11th jan 2019) was. Divya poojari was never rational while speaking, very rude, there is no trust in their words and ultimately on volkswagen. I also spoke to other volkswagen showroom & had conference call with divya on 12th dec 2019. Even other showroom executives agree with fact that warranty starts with customer invoice date, but she still argues with this.in fact, they know the rules and yet they are continuing to cheat us.

I expect what is truly ours by all means as we have paid for that i. E. Standard warranty from 11th jan 2019 to 10th jan 2021 and then extended warranty that would start from 11th jan 2021 to 10th jan 2023; as i had purchased the car and have the invoice dated 11th jan 2019. I should be getting services and benefit as per what my car invoice date is. i want this to be resolved as per my car invoice date with basic and extended warranty intact.

i have raised a complaint on national consumer forum compliant no 1791863. i would be taking the further steps if this not resolved asap.

Hello,
I am prem chandra from kanpur utter pradesh, india. I have purchased a ameo up78 fb7684.in my car only have some break problem. Now my car is in service centre in kanpur from 1 month. Whenever i will call in service centre but every time every person say that after 5 or 6 days you will receive car but i can not receive now.in one year ameo, i have face this problem 3 times and every time in servicing, i spend above one month so in this year my car was 4 month in the service centre. I am saying that very worst service by vokeswagen in kanpur centre.
Please resolve my problem as soon as possible.

Hi there, it has been a nightmare experience to start with sales person neeraj promised me the delivery date on the 16th of june in white colour. I was delivered a red polo gt on the 19th. I needed the car on urgent basis so i never complained and took the car. I only paid the deposit as he promised that vehicle will be delivered on time which never happened. He advised me that i can get the seat cover of my choice and he will refund the seat cover price that was provided by the dealership. Now i had the new seat cover installed and he is refusing to pay rupees 3 thousand as refund. He is not apologetic and wants me to take the seat cover back. Then he promised me that he will get me the registration number of my choice which never happened again and i end up getting the registration done by myself at rto. He has been misleading me from day one. I would not buy or advise anyone to buy your products. Please take immediate action against him or else i will file a complaint in consumer affairs as i had enough.

Waiting to hear back from you.

Thank you

Regards
Rohit bhardwaj

I bought from volkswagen apple auto (Whitefield, bangalore) a service plan package "s v p package 1+1 year" at a time when they were selling it at 50% discount.
Now when i want to went in for a service, i am denied the service via this package.

All they did when i raised a concern with volkswagen india was send a mail saying "sorry the service plan i bought is not applicable for 2013 model cars".

I have had multiple calls with both apple auto guys and volkswagen group - but no help.

Is there any validity or guarantee for products you buy from volkswagen?

I have a 2014 vento tsi. The car has good performance, but has had 2 abs sensors fail within a span of 2 months (Abs light was showing on the dashboard). Now again, i am having the issue of the abs dashboard light since the last 2 weeks. I take the car out only once or twice per month. Every time i am at the authorised svc, i see at least two customers angry about multiple abs sensors failing. My maternal uncle who has a vw polo gt in chennai...

Country: india
City: bangalore, karnataka
Dealer: volkswagen palace cross bangalore motors rajajinagar, bangalore
Vehicle model: volkswagen phaeton

The previous service i had problems with the cruise control module the dealer advised me to disable the cruise control altogether which i agreed to but with that the check engine light which should be lit when the ignition is turned on is not lit. The dealer has disabled the engine control module. I had not been informed of any sort regarding the same. I was unaware of the same until now. This raises questions on the ethical practices that is followed by the dealer. I have a great amount of trust on the brand and the products i have been the customer of the brand since its inception here in india and own two cars but the issues like the after sales service really lets me down. I have bought the car to the dealer for rectification.
The service technician says the problems are with the cylinder misfires and the engine seems rough and jerky.
Who is responsible to the damage caused to the engine due to negligence or incapacity.
Please address the issue as soon as possible.

I got 2015 make apollo faulty tyre in 2018 make car which is purchase by me on 15/08/2019 from surat navjivan auto square pvt ltd.

The non of employee is ready to hear the complain. Service dept is insisting to visit sales and vice versa.

If tyre like silly item is replaced that what can not be changed by company.

Very disgusting experience with volkswagen.

Please suggest if you have any solution or to whom contact.

Purchased used vw polo last month, initially while reverse gear was very hard to shift, respondent from das welt wuto victoria road (Bangalore) branch said the same will be rectified and it is acknowledged in writing, they also said the vehicle will be rectified and fixed in two days, they took whole of nine days and returned the vehicle without rectifying the car, now the sales representative is not responding to the calls made, waste of time and energy, they unnecessarily killed my nine precious days without even checking the vehicle properly. Very disappointed with the service, pathetic service.
Disappointed with the behaviour of the staff.

Thanks and regards
Kishore - [protected]

I purchased ameo comfortline tdi in 2016 december from b.. U. Bhandari wakad in pune. After 3 years of purchase and regular servicing done on time, the car is reporting some abs sensor light on the instrument cluster and suddenly while driving the vehicle while i shift from 1st to 2nd gear i feel a sudden jerk and the power output while revving suddenly drops down to 1000 rpm and then the speedometer needle goes past 60 kmph at start and then becomes normal and i notice a weird noise while braking.
I've reported the problem to volkswagen vidyut motors in pune and they said that the sensor was at fault., so they replaced the sensor with amount of 5000/- with a new one, but still the problem persists and the same noise is actuating from the brake pedal and the same abs light comes on.
The vehicle is in good condition and has clocked 25300 km on the trip meter.
This is the 3rd time i'm complaining about the situation as because of the brakes i am afraid to the drive the car at greater speeds.
Please resolve the problem as soonest or i can go to higher officials of volkswagen for the resolving of my issue and if it not's gonna happen, i can take stricter action against this!
Awaiting your reply
Thank you,

Have bought volkswagen vento automatic demo car from lally motors jalandhar in august, 2019. When bought the car was approx 15500 km run. Initially complained for wheel alignment and black fumes for which car was sent to service center by sales and it was assured to me that black fumes problem and alignment have been corrected. But sorry to say car is know 26000 km run and front tyres have more than 70%worn out which clearly shows that that car has been handed over to me with defected tyres or alignment was not at all done. Upon that new car rear bumper gets black everytine the car is run a small distance which clearly shows the service if the car at 15000km and decarbonizing is not done. Need immediate resolution to this problem as i have spent around 13lakh rupees with my old car adjustment and in just 10000km running these problems are arising which are not expected from brand such as vw. Need immediate replacement of my front tyres and servicing of my car free of cost to justify so as to why black fumes are depositing at rear bumper

I gave my vehicle for first year service & i have given feedback about my tyre issue. I told that i am getting frequent air loss in and tyre also getting puncher. They checked and told me that one of my tyre having issue and not able to arrest the same. And they advice me to change the tyre.

From the beginning i am calming that tyre quality is not as per standards and now it is proved. Within one year the ask me to change tyre by paying from my pocket.

Tyre brand - good year (Already given complaint to good year also)

I totally disappointed with vw customer care support.

Though i have send serveral reminders to local dealer and vw customer care no one responding

I bought a volkswagen ameo from bhagat volkswagen patiala. After delivering the car and high security no. Plates they refused to put up my rc file at the dto office, they asked me as i have bought a fancy no., file will be my responsibility. Furthermore they refused to give the fasttag which they promised to give earlier. Now they have completely refused to give that, suggesting me to put it by myself. Name of their manager is mr. Manoj sethi, and sales person was mr. Deepak.