Volkswagen India Complaints & Reviews

I am a victim of bad and unauthorised service done to my vehicle. by @modyVolkswagen.

I had dropped my vehicle VW AMEO (MH04 JB 16050) at VW service center Thane on Thursday evening 23rd February 2023 for bumper painting, ceramic coating and backseat noise issue work and received my vehicle back on 4th March 2023... I am completely dissatisfied with the work that was done in the service center. Infact there is something wrong happened with my vehicle in the workshop. VW Thane has taken the joint road test before dropping the vehicle to the workshop and it was never reported the suspension noise and later how can suddenly suspension issue arises.

list of existing issues (includes new and old)
[protected][protected][protected][protected]
1. Back Seat noise (pending from several months.)
- Within few days the noise has again come up... frustrating with quality of work done

2. Bad Repainting on the back bumper
- Painting was not done properly on the backside bumper, the surface is not at all smooth and it is dry and very badly done.

3- Ceramic coat
- I have got it verified with a ceramic expert and he confirmed there is no coat done recently on the vehicle. So much lies from VW

4. Humming noise issue was observed later taking the delivery when I parked my vehicle at half ignition in the basement. This is the new issue which has come out after the work done in the workshop.

5. I have also noticed the speakers output is now getting buzzing noise on a high bass. there is definitely some fishy thing happened with my vehicle,

6. Changes in the bonnet area…. I have pics of before & after that clearly indicate something is wrong happened with my vehicle. I want to get it verified completely with a technical head and reasons of such modifications in my vehicle without my knowledge.

7. Steering jerk and noise on the bumping roads

8. Speakers - also noticed the speakers output is now getting buzzing noise on a high bass. there is definitely some fishy thing happened with my vehicle,

my vehicle was @ThaneVolkswagen or a week, after the given job done, there are many issues have come out that were not there earlier. I WANT TO SEE CCTV FOOTAGES TO KNOW WHAT EXACTLY HAPPENED WITH MY VEHICLE IN THE WORKSHOP and FULL JOB DETAILS.

I am a victim of bad and unauthorised changes to my vehicle by @ThaneVolkswagen Address it immediately #Volkswagen

Dear Sir,
I am Amin Chowhan I have your Volkswagen Taigun car. I send my car on 6th March 2023 for servicing at B U Bhandari service center at Shivaji Nagar, Pune, Maharashtra.
In service center they told me that the car high pressure part is damage and they have to replace it. But the part is not currently available with them. They told to wait till 22nd March 2023. But I can not hold so long time. Because it is very inconvenient for me to travel without my car.
So please do check in this matter and solve my problem.
Thanks.

To day it is almost three months and after so many times reminding your customer care my complaint No. CCR10636845 for non existence of Auto Fold ORVM in my above mentioned car purchased from your Dealer M/s. Volkswagen Ahmedabad wide their bill no. AHDN/223/0710 dt. 30/11/2022 is still unresolved.(MEXA22CW9NT016978)
An important and most desirable feature in today's time, is eliminated without any reason and without informing the customer at the time of finalising the sale deal, inspite of it's very existence in your three consecutive product brochures, Octo. 2021, May 2022 and recently issued in Dec. 2022 it is prominently shown as a standard feature. WHY IT IS NOT THERE IN MY CAR?
I would request you to please look in to the matter and arranger to get it fixed in my Taigun as soon as possible.
Thanks.
Harish Thakkar.
([protected])

I'm using Vento since 2016, purchased a brand-new vehicle from the showroom. All the service was done at the company garage at Volkswagen service center in Coimbatore & Bangalore. Every service I used to spend around 20K. I left my vehicle for the regular service, and I was shocked when I received the call from the Service Manager stating that my vehicle has t undergo Coolant leakage, Engine oil leakage, replace brake pads, and so many other things. The work estimation cost gave a panic attack which is around 65K. My vehicle has no history of accident, run only 48K kms in 6 years. I couldn't get a proper response from the service manager regarding these issues arising in my vehicle and its causes. When i purchased the vehicle in Dec 2016, i faced a break down issue within a month and since the vehicle was in warranty, they rectified it. I am writing this to ensure the is complaint reaches the right hands and my concern is addressed. I request the higher officials of Volkswagen Service team to look into this matter and provide me a reasonable service cost. For no fault on my side, I do not want to pay huge cost for service and i completely believe this is a manufacturing defect.

Hi Team,

I need the Volkswagen India service support team to give the following problem the necessary attention.
Currently, my car AMEO - Ameo 1.2L MPI 55kW MT is being with at BU Bhandari Pune West to fix the EPC error light that rendered it inoperable. The service order for Pune West with ticket ID CCR11051091 is SOA2221713.
There have been two significant instances where an EPC issue was brought up while the car was still under warranty. In my best judgment, VW and respective service centers responded in accordance with Volkswagen's standards by referring to the Terms & Conditions but I am pushed to take up the cost of part replacement post expiry of warranty this time when the car is out of warranty
First EPC Instance reported during servicing – 03-Jul-2020 - SOA2002439 – car run KM - 21930
Second EPC Instance report (car broke stopped on the highway to EPC) – 12-Nov 2020 - CCR06229286, RSA -TI00502416 – Car run – 23000 KM
Appropriate Treatment/replacement of the throttle body to permanently resolve the EPC error during the Car Warranty Period procrastinated hence I wish Volkswagen India takes the responsibility for the problem and owns the cost of replacing the throttle body after the warranty period had expired.

On Jan 17 2023, I went to kun volkswagen kottivakkam branch, for general service, oil change, they does not change my car engine oil, suddenly 4/2/2023 my car engine was stop working engine oil light was started blinking, then I went near by shell petrol pump near by they told engine was not fraud done on company, checked oil was not changed very bad, they changed my car engine oil, car started working, how dare kun volkswagen, does change engine oil, given the car to delivery, fraud they put 21000bill

I had purchased VW taigun on 2nd Jan 2023. The dealer is KUN Volkswagen Madras. I had paid for framed number plates and seat covers. When I went to install number plates, they person has already drilled holes wherein i had asked for plates with frame without any holes drilled. They simply asked me to install elsewhere. Next i went to install seat covers. The staff gave me a degrading look and asked me why have I come in the evening. I told him I wasn't informed of any timing for which staff was rude and didn't install seat covers. Why are you not concentrating on customer service. Staff can be polite and we'll co ordinated. I want the number in plate fixed and seat covers installed at the earliest.

This is in regards to the BRREAK NOISE ISSUE registered with Volkswagen.
My car has been making break noise since 15 months, Volkswagen has tried fixing the issue multiple times.
Even they have tried changing the rare breaking system with drums, plates, break shoe and break pads.
But still the issue is not resolved.
I have been visiting service center multiple times and connecting with Volkswagen india service team, but i have not received any concluded response.
They are ready to fix the issue once again, but they are not confident if they will be able to resolve this permanently, i am very scared of driving such a faulty vehicle and with the issue which VOLKSWGEN is also not confident to resolve it permanently.
Finally I have parked my vehicle at service Center premise and VOLKSWAGEN INDIA has not been able to assure the solution to the issue reported which they have not been able to resolve since 15 months.
It’s a Humiliation from a braand which customer has invested.
I have tried reaching out to the country service head, still there is no solution to the issue.
I have also filed a complain in the consumer court with the complain no.4155050 on 3rd jan 2023.
Still brand has not been able to propose a solution.
Volkswagen India is hardly concerns about consumers.

Hi VW Team,

Greetings for the day ..!

Power Window Issue is still persistent since June 2022(Almost 9 Month and every month service team is conveying the same 2 months. I don’t see any progress on the resolution of the issue.

So, Please keep this ticket open until the issue resolved.

I don’t know what’s going on with this issue.
Could you please check the resolution provided to the customers.

Can I expect the response on this post.

Also, Please share the exact timeline of the campaign as this issue is annoying a lot.

Regards,
Uday Rajarapu

Dear Sir,
I am having a Vento car 2011 model and regn. No. UP16CE4739.The lower front grill was found missing of my car. Hence, I approached Volkswagen service centre( Frontier Auto world Pvt Ltd) at Indl. Estate, Mathura road, Delhi today i.e. on 30.12.2022 for procurement of the grill.
But inadvertently, upper grill(show grill) has been delivered to me in place of lower grill.
I again approached the service centre to exchange the grill and provide me the correct grill. Moreover, I visited the service centre after due confirmation on phone.But inspite of my repeated request, the spare part incharge and GM( Mr. Ajay) did not exchange the grill and conveyed that they don’t have lower grill.
I am Volkswagen customer since 2011 and never expected such behaviour from your esteemed company.Invoice no. of the grill supplied is PSIPA2200393 dated 30.12.2022 of Rs. 3653.00.
You are requested to get the supplied grill exchanged with the correct grill and advise the concerned for the same.
Regards.
Rajesh Kumar
[protected]

Hello Team,

I have been facing terrible service experience with KUN VW Alanthur, Chennai.

I recently gave my VW polo for general service, but what I got in return was a damaged car, they literally broke the car gear knob, and there were additional
Scratchers on the bonnet. It is almost 6 months now still they have not fixed the issue. After these many months now the general manager is saying we can’t fix your gear know it’s very costly, we don’t have any old vehicles to change the spare from that car to your car. Is this what VW is doing for all the customer taking from a old car and changing the spares? And this is the not the first time during last year service they damaged the audio system and when they told they are ready to replace they took a old system from some other vehicle and replaced it . After I found it was old and questioned them they replaced it with new. And it took almost a year to replace. The question here is when the car is given for general service why other car body parts are being damaged. This adds more to the frustration in the year the car has being standstill at customer service centre for more than 3 months.

Thanks,
Vijay

Last month November 14th i delivered my Polo Tsi to Volkswagen Nagawara Branch Bangalore north regarding Engine Temperature issues.

Till now the Vehicle is in the service center they changed wrong part they charged for that again they changed Another part without my permission.

I Paid
INR.4000/- (Inspection & test drive petrol)
INR. 21000/- (Thermostat Part)

Multiple times in past one half month they delivered the car every time I returned the car to thm because they dint fix the issue.

They charged me for petrol for test drive in inspection & after thermostat part changed they drove only 4KM each time I can submit the invoice copy in that u can find KM In & KmM out.

Raised multiple complaints in Volkswagen customer care & sent multiple emails to customer.[protected]@volkswagen.co.in.

Draft this mail for a request for a duplicate invoice copy of my vw vento, 2011 model 1.6 L highline PETROL AUTOMATIC car.
I actually require my car to be re registered to GUJARAT from DAMAN AND DIU . I have taken the noc from DAMAN AND DIU and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.
My request is, can i receive a copy of my invoice or a letter stating the then price of my car.
Please help me.

CURRENT RC NUMBER IS DD03K5938
chessi No. WVWE11603BT060291

Engine no. CLS049529

MOBILE NUMBER [protected]

E-mail ID -

[protected]@gmail.com

I purchased a WV Taigun 1.0 for my wife earlier this year.This car is plagued with multiple inherent manufacturing defects! Despite sending VW 27 email reminders, they play the avoiding game and did not show the courtesey and professionalism to acknowledge and confirm that the issues prevailing in the brand new car will be corrected 100% to my satisfaction, at their own cost. I think by now this is an open secret that VW Taigun vehicles have been launched with inherent defects - as can be seen from multiple reviews on different websites. The sad part is that in our country there does not seem to be any accountability or else how does one explain that a company like VW is launching a half-baked product in the market and then has the audacity not to respond to customer complaints despite 27 email reminders sent and neither does the company feel obliged to call for a vehicle recall for all units sold and correct all defects this model had been launched with.

What I request: That VW responds to my multiple email reminders which are supported with videos, which clearly point out to the problems, and assures me that each and every problem prevailing in the brand new car will be rectified to my complete satisfaction, at their own cost.

I recently purchsed a Top line Virtus Sedan from Goa . The promised seat ventilation on all the front and reasr seats does not work and is totally ineffective. The car was taken to workshop for first check up after one month but the complaint was not addressed

A very pathetic work experience in authorised service centre of Volkswagen Kolkata GJ Khan Road. My Polo car was given to the service centre on 4th December due to an issue with bettery indicator light on during drive and Bettery drained out issue. Mr.Gopal inspected the car and confirmed that the issue is with only negative side wire which need to be replaced. It took 4 days to fix the same and Mr.Gopal called me on 9th December to get the delivery of the car where I found the car with open bumper and broken hanging AC compressor. Which has been broken inside the service centre as they have not taken any permission before opening the bumper of the car. Once again I asked them to get the job done and fix the compressor and they agreed on the same and once again called me on 13th December to get the delivery of the car where I found once again the car is with a pathetic kind of sound which Mr.Gopal confirmed that due to some belt and again he kept the car for another 2 days to fix the belt and sound issue. Finally on 16th December I took the delivery of the car post payment of Rs.14000/- but after 15 kms I found that once again the bettery indicator is on and bettery drained out like previous issue and the compressor is hanging like what I have seen on 9th December and the newly fitted belt is lying beside the engine and compressor. Is the the kind of service #volkswagenindia providing or it’s just a issue with #osl exclusive pvt ltd Kolkata or totally an inexperienced service advisor like Mr.Gopal.
Need revert as it’s a matter of goodwill of the brand as well as satisfaction of a customer of #volkswagenindia #volkswagengroup

Hi, I Am Customer Of Vw India, I Own A Vw Taigun Manual 1.0, I Bought It On 10 Feb 2022, My Car Got Into An Accident On 24th October 2022, In That Accident
My Car Got Damaged. Parts ( Front right alloy and front right tyre, and Front Bumper, Back Bumper, Backlight)
And we claimed at our service center
Varanasi auto Pvt Ltd, but they rejected our claim cause they have no parts available and They can't make it avail in future, also can't make parts order for us. According to them There showroom and service centre is shutting down cause of them we are stuck. Now it's been 2 month's my car is moving on spare wheel, and broken parts, my no.([protected])

have taigun topline 1.0 automatic and its power window is creating issues since 2 months the mirror is not closing and i have complaint this abut volkswagen showroom jabalpur, madhya Pradesh...the service team is very poor ther are not resolving my issue and saying that power window motor is not availabe since 2 months ...they are not listening to our complain and my power window got stuck now tell me what do i do these things are not expected from VW Vehicle, , , , kindly resolve my issue and please make ur parts available at every workshop and please see workshop guys they are not polite at all.
Owner name PUSHP KUMAR PANDEY
CONTACT NUMBER [protected]
VEHICLE NUMBER MP20CM1645
SERVICE CENTRE JABALPUR MADHYA PRADESH

Bought Taigun TSI Highline in May'22. But ORVM was not functional and dealer said it's not available. As per brochure ORVM is available for this model and there was tweet from VW India on 10th Feb'22 - which says with out ORVM either get a 15000 refund or utilize same amount for retro fitment once chip available.

Its been more than 7 months and still my car is under repair at VW Guwahati service centre. There has been multiple changes on the date of completion. And still it is not clear the estimated date completion.

The repair at the service centre has been very slow and the entire team is highly unprofessional. I do not foresee the completion of the work in near future.

Kindly look into the matter and do the needful at the earliest.

I have been facing serious inconvenience due to this.

Regards