Volkswagen India Complaints & Reviews

Hi,

My polo GT tsi vehicle number : tn45ca6905, facing engine warning lamp glowing issue from the day of purchase.
I have purchased this vehicle on Jan 13 2022 from ramani cars Trichy.
Now the vehicle is in ramani cars Trichy workshop. I am not getting proper update on vehicle status.
Please help ASAP.

Regards
Kaarthy.g
[protected]

Need immediate attention from Service Station at Ahmedabad who have held my car since past 9 days for some weired noise from front. No remedy till date, not sure will it be resolved or not

Hello Team,
I have booked Volkswagen Taigun 1.5 Ltr GT Plus on 04/08/2022 at Volkswagen Deccan Mody Uppal branch and got a quotation of 20, 38, 200/- on road.
The sales person Shiva and Ashok convinced me a lot for booking this vehicle at 20, 38, 200/- by saying they kept very less margin with dealer price just to sent the vehicle to the market.
I have called them multiple times before delivery confirmed on the price they quoted, even on the sales agreement form and WhatsApp communications they have mentioned 20, 38, 200/- as on road price.
I was on the way to pick my vehicle on 13th Aug 2022 and received a call from Shiva saying that my price has been increased to 22, 45, 000/-
I was shocked and surprised of their behaviour at last moment ( by then I have already paid them 5 lacks as down payment ) and questioned them on the price hike. They have involved their sales manager Ravi ( I haven’t spoken to this person from booking time to delivery time ) on the call who used abusive language and also said when you can’t afford 2 lacks extra why do you have to buy a car.
That day was my anniversary and It was a surprise gift for my wife. I wanted to take delivery on that day and don’t want to disappoint my wife since it is our first car.
At last after many discussions and arguments the dealer said they will fire the employees whoever involved in this matter on immediate basis ( but they have not taken any action on them till date ) I had to take the car for 22, 00, 000/- with no other option left.
I have seen many scratches on my new car at the time of delivery while going out from showroom and questioned them about it. Later they tried removing the scratches which dint work and they have agreed for replacement.
The major scratches were on dashboard and hornpad.
Now a week back they have confirmed that they have procured the replacement and I have sent the vehicle.
They took a whole week time for changing the dashboard alone and the new dashboard is also having scratches and hornpad is unchanged without any intimation.
Also there are some other minor issues which I have highlighted while giving vehicle and they were not addressed at all.
I am surprised that I never got any feedback call from Volkswagen even at the time of sales or at the time of service.
I am very disappointed and feel like I am betrayed. Worst ever experience from Volkswagen and I really want someone from Volkswagen to address the issue on priority.

Regards,
Praveen Kumar.
[protected].

I have bought Taigun TSI Top end model on NOV 2021, since then I am facing issue with driver seat window glass and the Volkswagen team hasn't fixed it yet.

Issue description:
The driver seat window doesn't work well. If the window is closed and when I try to slide down the window and again try to slide up, it doesn't slide up immediately. It slides up halfway and sides down automatically, this happens twice every time I try to side up the window.

I reported the issue to the sales rep immediately after the delivery and I was told that the issue will be fixed during my first service checkup of 500Kms.
Unfortunately, the issue was not fixed after my first service. I was told that it's a known issue and will be fixed during my next visit which is at 5000 Kms.

The issue went unfixed even after the second check up at 5000 Kms, I was told that the part is not in stock. Later, I made multiple calls (Feb, June, July, Aug 2022) to the service center requesting to fix the issue, but It is still not resolved. Everytime I call them, they say they will revert back once they have the part in stock.

I am wondering about Volkswagen being such a highly reputed automobile manufacturer that is not able to source the required parts even after waiting for such a long time. I am really disappointed with the quality of customer support that I am getting from this service center. I am urging Volkswagen to fix this issue as soon as possible.

Service center address:
Volkswagen Mysore Road
26/2 & 27/2, Kenchanahalli Village, Kengeri Hobli, Mysore Road, Bangalore - 560059

Hello,
My loan got completed 2020 March . Still not received the NOC. Facing the difficult time to transfer the car .
I got to know the financing company is closed now .
Please help me the NOC.
I have been mailing at CustomerCare.[protected]@vwfs.com, But no response received till now.
My car registration: KA03MV5502
Email : [protected]@gmail.com...

I paid advance for 2 year service package and key (roughly around 32000) i have recently purchased my car and i did tell them that my transfer is in process, but after paying then they were not ready to give invoice on my name, so i asked them to refund the money on 17th September, which they said ahould be done in 8-10 days, today is 28th September and still they have no update and excuses like HOD is not there, cheque will get signed, more 2-3 days.. they should treat more carefully with customers who are willing to take service in the future, but this way how can i trust their words or any commitments?

Dear Sir/Madam,
I gave the VW Vento Desiel vehicle at VW Apple Auto, Whitefield due to a water clog problem on 18th June 2022.
The Service Advisor advised the need to replace the wire harness part and placed the order for the part.

So far NO ETA for the part availability and insurance was not waiting since its an unknown time. I need the vehicle to commute purpose.

Neither Apple Auto service centre nor VW India doesn't take responsibility to resolve the issue and not guarantee the service centre for part repair.

Volkswagen India Service is very bad and tolerate,

Dealership Name: Volkswagen Whitefield apple auto
Vehicle number: KA 03 MY 5342

After following up for 3 months the said service center is not providing me the duplicate invoice copy of my vehicle.
I have lost it and now required while transferring vehicle to another state.

Please don't mark this as resolved after just redirecting to said dealer
This is another complaint I'm raising as you guys have closed the other

I have Zero depreciation cover on my HDFC Ergo Motor Insurance policy, even after that I was asked to pay 20% painting and 10% salvage charge.
The VW workshop inflated the bill and said that insurance company is not paying, so you need to pay.
I ended up paying 10015/-
After meeting with insurance people, they waived off the painting charge and still asked me to pay 10% salvage charges.
They are yet to give me a refund of 6700/-
Why in the first place I was asked to pay charges which I am not liable to pay as I had adequate insurance cover??

On 13th Sep 2002, i have handed over my car of rectifying/correcting the minor scratches done by the VW Alandur service center during the Full General Service. They have requested 2 days of time and i have granted the same.

To my surprise, On 15th Sep 2022 @3.555pm, i have received a call from service representative and i was told that my car met with an minor accident inside service center while engaging the car in 1st GEAR which resulted the following damages - Front Left Fender Arch (Strong Dent), Bumper Scratched/Broke and last but the least TYRE has got BURST.

At the outset, i was thinking to myself, HOLD ON A SECOND, did this impact look like happened at the speed of moving the vehicle in 1st GEAR ??? and the TYRE has got BURST ???

Finally, it is very clear that VW Alandur has told me a BLATANT LIE!!!

I was very much attached towards the VW brand which resulted me to buy this product and when i realize VW doesn't have loyal and Honest service support, it looks very bad!!!

Reason for approaching this forum is to get the detailed true report on this incident and the root cause.

VW Alandur Service Center
Vinoth (Manage) - [protected]
Mani (Service Rep) - [protected]

Regards,
Unhappiest Customer
[protected]
Karu.[protected]@gmail.com

I have a VW Vento Highline, petrol from Sep 2019.
I have been servicing the car at Imperial Automobiles, Adityapur, Jamshedpur, Jharkhand.
I had contacted the service dealer - Mr Krishna on 03 Sep 2022, for a date for servicing. No date was given DESPITE MULTIPLE CALLS.
I have also complained to VW site on 06 Sep 2022, including E mails, and whatsapp. No response has been received.
VW, IMPERIAL AUTOMOBILES is refusing to service my car despite being a paid service.

I purchased a new vehicle two month back. (5/6/2022) Within two months the car had a brake related issue. and this car brake is also failing and abnormal noise (I need to push the break beatles more than normal). I was informed by the car service center. The service center guise is not understand my problem. and this guise does not listen to my words.and this guise telling the same story. all the tigune have abnormal brake noise, brake beatles will go inside and this model will have brake failure issues also.Within two month I visited the service center thrice due to this issue. but still this issue is not resolved and the service center is not ready to resolve this issue. They gave one more vehicle to compare during my last visit[protected]. My car brake system is not the same as a demo car.

I have the following issue.
- abnormal brake noise
- break betel is going inside.
- break failures happen during the fast drive.
- The brake system is not working properly.
- And door noise.

I am checking with them to change my vehicle brake system. The service center guise is not ready to change. and there are not give proper responses
I created many emails and tickets regarding this issue . but these calls, emails and tickets are useless for me.
Because till now vehicles have the same issue. I don't know what is the use of customer care and service centers in volkswagen.

May I sue u why u have cut extra charge

I sulekha.A residing mahima, veruvally bhagom, kayamkulam, alappuzha, kerala, india owned by vw jetta having registration no kl-29-l-6699. I do my car's service regularly on vw showroom and all my services are done at authorised service centers only. On my last visit for 90000 km service in vw maradu show room, kochi kerala. The worst experience was happened, that was, on my request the replaced the clutch kit and break shoes and i paid 59000 inr. After 500km there is a noice coming from clutch, i complaint it but no response from their side. Vw is from german makers not china. Kindly take necessary action to solve the issues.

Dear support

Just before covid lockdowns following the diagnosis of 'coil' indicator in dashboard, we had got one injector replaced.

During lockdowns car was not used and now within 2-3 months of the car usage we have encountered same problem and service center has diagnosed for injector replacement.

The reason being cited is bad fuel quality but we have not used fuel from any other station than Shell.

I can give my entire fueling history for tracking and ruling out the possibility of fuel quality as reason for injector failures.

There are overwhelming complaints by customers of VW on several forums facing repeated injector problems.

Kindly suggest if this is a known issue with VW cars? does it come with inferior injectors or some models are supposedly to be recalled?

Please help us, being exorbitantly costly it may not be possible for customers to frequently spend on injector replacements

Car registration number - KA 51 MC 0383

Dear Sir/Ma’am,

Greetings!

I am Shivaji Ganesan M from Coimbatore. I purchased Volkswagen Polo Highline TSI - Petrol, on September 2021 from Ramani’s Volkswagen Coimbatore.

Vehicle Details:
Reg no: TN 38 CY 9796
Chasis no: MEXH 21600 MT 159221

On 28 August 2022, around at 22:30 hrs, after driving for approximately 25kms, car suddenly stopped moving at trichy road, coimbatore.
I called RSA helpline and with RSA swift support vehicle was immediately towed to Ramani’s Volkswagen Service Center Coimbatore, and I was informed that on next morning (29/08/2022) I will get a call from service center. But I didn’t got call from service center till 13:00 hrs. Then I called the service center and enquired about my vehicle and I was lethargically informed that my vehicle was not been taken. Since, there are many vehicles in the queue for repair. And I will be getting a call once repair order vehicle is generated.
At 14:31 hrs I got a sms from VW.

After going through the msg I contacted concerned person Mr. Periyasamy to know about the issue with the vehicle, I was discourteously informed that to find the issue in the vehicle it will take minimum 2 days. Hence told to wait for 2 days. After 3 days, on (01.09.2022) I got a call from Mr. Periyasamy and he told that the clutch plate in my vehicle has completely deteriorated, due to which vehicle is not moving.
I was shocked to know that issue was due to clutch. Because my vehicle as on date (01.02.2022) has run only around 13700 kms. Further I was informed that the defect has occurred due to bad driving practise and my vehicle is not eligible for repair under warranty norms. Since I have been doing regular service of my vehicle at VW and recent service was done few months ago after surpassing 10k kms. Even during at that time I was not told about any problems with clutch. Now suddenly the failure has happened within few months of vehicle service is unacceptable.
I suspect the clutch issue in my vehicle could be a PPM. A brand like VW and its products are expected to meet customer requirements which has clearly not happened in my case. This is an absolute disgrace to the customer.
In the view of the premature failure of the clutch on my polo I request VW to consider a warranty repair for my vehicle. I also request you to look into the failure of this part in detail so that these problems won't recur for other customers so that they can be refrained from humiliation like i have faced for the past few days.

Regards
Shivaji Ganesan M
[protected]
m.[protected]@gmail.com

Sent from my iPhone

I have booked VW Taigun (TN 11 AY 6586) from KUN Volkswagen, Chennai on May 7th, 2022 and car was delivered to us on May 14th, 2022.

It was smooth ride for first 2 weeks than the issue started with Clutch. We encountered burnt smell from Vehicle Clutch on 2nd week after the purchase just before the first free service call from KUN Volkswagen.

We felt its weird for a brand-new car and even reported to the service...

I gave my car for service and insurance claim on 16th July, 2022 and have not received yet, it was given to Whitefield, Bangalore center.

Their agents are not responding, after multiple follow ups they answer once and that too with arrogance and very vague answers like it will take months or parts are coming from Germany.

i am really worried about my car now.

I am facing an issue where brake is making a metallic sound when applied at slow speed. I had complained about it during my first service, have visited the service center 4 times but there is still no resolution. Service center team is saying that VW representative is not responding on how to resolve the issue.

I have given my car to the service centre and almost spent a lakh and still my car is not serviced properly and it's been a month and the problem is not solved and service people are not responding properly and still my car is in showroom with any proper update . I don't understand still how many days would they take to deliver a car .