Volkswagen India Complaints & Reviews

Horrible service experience, people in customer service are completely unprofessional, bought a car service package worth 14 K INR on 10th Feb, paid additional 5 K INR for some small parts, I have given my car for general service and after complete health check-up the car is delivered to me, as I had taken pick and drop service, later i have realized in just a few days the left rear window glass is not going down, after checking thoroughly I have realized that it has been fixed with some cardboard temporarily, however the car given to service was in perfect condition, Since then trying to reach service engineer at BU Bhandari Motor Pune, everyday there is commitment for next day but till now no one came to fixed this, as there is no other service authorized service Centre of Volkswagen in Pune, executives treat this as a monopoly and never respond to calls even after 100 of calls has been made my be, unfortunately, if you bought a Volkswagen brand, you will have to experience this, there is only one authorized service Centre left in pune.

My AC vent is damaged and broken after the 3rd paid service. Now am not able to direct the AC flow. It should be replaced.

No recived my rc pls resolve da problem

The Salem VW service center called me for periodical service and informed service center in Hosur can do as I am located in Hosur.

My vehicle TN29 BC 4777 was took for service on 7-Jan-2022 and it was handed over to me on 10-Jan, while handover I found all warning indicating in the cluster and informed to the service center and visited back on same day to rectify the problem.

The service center checked and unable to recity it as the software isn't ready at Hosur service station. And as tested and informed by service center the performance of my car was good enough to travel to Salem service center to rectify the issues. Also same was communicated and confirmed with Salem branch Manager to proceed further.

I visited Salem service center to rectify the problem on 12-Jan and they couldn't rectify within same day and informed needed additional days to check the vehicle and can continue the travel now and return the vehicle after my travel as traveling with my family and performance of vehicle had no impact to anywhere.

So I started my travel in evening from Salem service center and continued my travel for 62km and in Attur my vehicle got flames from the dashboard and started fire and we extinguished the fire and informed to Salem service center. The manager and his team came to Attur by @10pm and recover the vehicle using the recovery van back to Salem service center.

Note: as informed to the service team the wrong rating fuse was mounted by the service center and it is the root cause for the fire from the fuse area.

After several followups Manager requested me to help with the insurance to claim and clear the issues and same was initiated from my end. And almost 2months as of now no prompt updates from the service team and everyday they inform will ready this week and next week. Atlast now insurance also had no clarity and now informed by service center that cluster was imported and wi take time to get it. Almost 2 months and everyday I only received different information and no prompt updates so now my confidence on the service center was lost.

After 2 months now seems they trying to turn all the faluts to my end which is really not acceptable and as a VW service center the trustworthy become a question mark now.

Attache the photos of the car met with fire accident.

I need your help to resolve the issues and handover the car back to me which the fault was caused by the service centre and lead to the fire accident.

Hi,
I have purchased a new VW Taigun from Volkswagen Whitefield Bangalore .
I switched from Hyundai to VW thinking it's the topmost brand with best quality. 2Mar 2022 after waiting for 5 months I took delivery of my car. In these 5 months car price has been increased twice . Today morning 3Mar 2022 the car horn stopped working. I brought it the dealership today, they are still struggling to give me an answer and have taken...

Hi All,

I have requested the PPS MOTORS SOMAJIGUDA hyderabad telanagana showroom people for the invoice copy of the car, which is required for the transfer from one state to another I have recently moved from Hyderabad to visakhapatanam andhra pradesh I have received the NOC from telanaga but in andhra pradesh to register for transfer they require invoice copy when requested the same from dealer they are denying to provide saying they don't have data from 2013 I don't understand how the data will not be available. Kindly help me through this to get invoice copy.
Registeration number ap09cq8768

For my loan account#[protected], I have written to Volkswagen support at customercare.[protected]@vwfs.com, [protected]@vwfs.com, [protected]@vwfs.com and customer.[protected]@volkswagen.co.in on 9th and 18th of Feb 2022 with no response at all. I have also tried to contact the finance team over call but there was no response.

I wanted to close my loan so I wanted to know the details. There is no response via email nor via phone.
This is really disappointing that Volkswagen does not respect their customers.

My email : noufel.[protected]@hotmail.com

I had given my car for service and replace steering road at Volkswagen Mysore road service center.

My car was in very good state (could drive inter state) before giving for service and after service and repair I cannot drive in city even for 20-30 kms. The break does not apply. The speedometer goes crazy. Spent Rs70, 000+ for service and repair. Now the car has become undrivable and unsafe. This was my best car to drive and feel lost at such a lousy, degraded service. Never expected this from Volkswagen.

The service guys now give reasons that this is 10yrs car. This same 10yrs car was so good before repair and service and now undrivable. They just dont listen and accept their quality of service. They are taking customer for a ride.

umesh
[protected]@yahoo.com

Volkswagen whitefield tried to close this issue by painting the damaged parts, even though we requested for a full body paint. Now again they damaged one more part(Car door pad, attached pics) three days back and delivered the car. Once again I need to report this second issue and they are not ready to replace it with a new part, instead tried to replace it with some used parts without our consent. Please escalate this issue on priority. It has been 3 weeks I am following up on this issues and losing my time and money hiring private vehicles. We spoke to Volkswagen customer care on call, even they said it will be escalated, but they don’t have incident no on this issue due to some technical problems from past three weeks. I am not clear with Volkswagen customs care systems. Completely unsatisfactory.

I want to request a duplicate invoice copy of my vw polo 2013 buy, bearing below details:

Model:- POLO 1.2L MPI MT HIGHLINE
Color: - FLASH RED
Chassis -WVWH1360XET019072
Engine - CJL071369
Registration no - GA-07-E-9608

I actually require my car to be re registered to amalapuram from goa. I have taken the noc from goa and submitted to my rto office. They now ask for the invoice of...

I want to request a duplicate invoice copy of my vw vento, bearing below details:

Model:- POLO 1.2L MPI MT HIGHLINE
Color: - FLASH RED
Chassis -WVWH1360XET019072
Engine - CJL071369
Registration no - GA-07-E-9608

I actually require my car to be re registered to amalapuram from goa. I have taken the noc from goa and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.

My request is, can i receive a copy of my invoice. I have been informed from the vw sales office that they are unable to provide me the invoice as the dealer from whom i purchased the car (MOHITE AUTOMOTIVE PVT LTD) is closed and currently the dealers in goa are MODY GROUP. i have been trying to reach volkswagen customer care but no response so far

Please help me.

I want to request a duplicate invoice copy of my vw vento, bearing below details:

Model:- VENTO HL TSI
Color: - CARBON STEEL GREY
Chassis -MEXG18608JT1371xx
Engine - CBZ L051xx
Registration no - MH47AB8791

I actually require my car to be re registered to banglore from mumbai. I have taken the noc from mumbai and submitted to my rto office. They now ask for the invoice of the car to...

We had given in our vehicle for service at VW Sundaram Motors on 4.1.22 for repair of flywheel, multi-clutch, AC Compressor, ABS sensors, suspension post flood damage in Chennai on 30-12-21. The vehicle is insured with New India Assurance Co. Ltd. and we have made a claim under flood damage. The vehicle was surveyed and then repaired. Though the repair is completed, we are unable to take delivery of the vehicle because VW Sundaram Motors is unable to generate a tax invoice that is required by the Surveyor and Insurer, reportedly due to some de-merger issues that VW Sundaram Motors is going through for the past several days. Why should the customers be put to so much of delay, hardship and inconvenience due to the company's internal problems?

Germ Cleaning I have been charged 2301 rs I need a reply on this why I should pay this amount ?, Lot of spelling mistakes no proper description in the bill

Germ Cleaning I have been charged 2301 rs I need a reply on this why I should pay this amount, I have requested for any Germ cleaning of my car

Dear OEM (Volkswagen),

Part -1

hi

this is to bring to your notice that i was heading towards bangalore from chennai on 24/01/2022, and i was driving at safe speed. but all of sudden the vehicle started to loose control steering to left and right and on applying brakes the vehicle skidded which is difficult to believe, since the vehicle is equipped with abs and ebd.

the consequence of above incident is the vehicle crashed to the bridge and airbags opened and front and back got damaged and only fortunate thing is, didnt collide with any other vehicle or anyone else.

the vehicle was just serviced couple of weeks back when the odo reading was 7500 kms . i am not able to understand from a brand which boasts of quality, such malfunction and a severe damage.

the vehicle was tolled using volkswagen rsa to nearest dealer ( Susee motors, vellore).Kindly investigate into the above incidents and reach out to me if any further details are required.

vehicle : volkswagen vento highline (2021)
reg no : ka05 nc 6580
owner name: umashankar

Part-02

I would like to receive a reply from your end at the earliest. till today i have not received any support from your end . Why is there no response from your side? Why no one contacted me Also kwhy there is no action susee motors(vellore) who have not yet provided the root cause for malfunction of vehicle which lead to to loose of steering control and brakes skidded on applying( what's the purpose of ABS + EBD) . Please note the vehicle is just four months old and was serviced at palace cross volkswagen bangalore before the accident at 7500km exactly on time. I doubt they did any real service or changed the parts, because just 800kms after that the accident took place. Also after the accident, when I called palace cross Bangalore to provide assistance on insurance, they just said the link with which I was not able to do anything. i asked them to connect to the insurance since i was not able to contact insurance through toll free, but they rudely said we cant do anything, you have to contact we can't do anything for which i have whatsapp screenshot. At the time of buying the car they told us to please take insurance from us so that we will take care of everything and it will be hassle free. now they have turned away, it's such a shame from a highly reputed brand like volkswagen ( peoples car).

Now coming to the accident, which i strongly say is malfunctioning of the vehicle, which i have not received any update from susee motors (vellore), they are just trying to make money, by saying you will be charged 380 rs per day as long as the vehicle is staying. So does that mean they will take 3 months to analyse and I will have to bear 380rs * 90 . Is this the way of making money from a person who is already distressed because a vehicle broke down due to malfunction. please understand it's not an accident where i hit a truck or car. it's a pure malfunction where brakes and steering didn't work for which volkswagen ( peoples car) has to take the responsibility.

everything i ask susee motors ( vellore) i don't get response about root cause but response is please stay calm, dont complain to oem.Also i would like to bring to your notice that on day when vehicle was towed to susee motors( vellore) using volkswagen rsa, the body shop manager, without even checking sarcastically told your vehicle is total loss, i was shocked and in pain, when i asked what could be cause of such malfunction, he laughingly told not malfunction, a small sharp stone has flew somewhere from air and slice small side of alloy wheel then vehicle got skidded and laughed. It was so illogical and painful. Is this what Volkswagen ( people's car) gives to its loyal customer?

also the vehicle repair quoted by the susee motors is bomb shell . I will upload the pictures. The vehicle is only front and back damaged, but the price quoted by them is 10.25 lakhs, whereas the price of the car itself is 10 lakhs. ( attached for your reference). so my question is five seats, 4 doors, lights, irvm, mirror, camera, roof, side body, and most importantly engine . does all this come for free of cost. because if you had all of this it would come upto 20 lakhs.

At any cost i want my vehicle to be restored at the earliest and returned to me in working condition. for no mistake of mine, i wil not accept a total loss. i would like oem to send a technician and do real analysis of malfunctioing before the dealer deletes the logs and also check what are the essential parts requiered for tthe functionin of vehicle. else i will take it legally and post in every social media, what volkswagen and its dealer does to its customer.

Detaied investigatins need to be carried on

!. palace cross volkswagen ( for not helping insurance thing at critical time of insurance and check whether service was done at 7500 km and not checking to customer after accident)

2. Sussee motors ( vellore) for not being emphatic after vehicle being towed and not doing root cause of malfunction and charging in such a way so that vehicle cannot be restored by insurance.

I trust volkswagen india ( peoples car) will live upto faith and expectations of its customer. expect someone to reply to this thread.

Thanks and Regards
Umashankar BE, MBA

I had given my car for service on 2nd Feb at VW whitefield branch and I supposed to get my car delivered today. When I called them to check on the delivery time and I get to hear that they have damaged my car door(Attached pics) and they are not ready to repaint the complete car body which can lead to colour variations.

Because of their unprofessional skilled staffs and negligence driving they want to spoil my car look just by fixing the car’s one side door. There is no compensation due to their careless service and damaging the car. I want to escalate on this matter and looking forward to hear positive feedback on this issue.

I spoke to Sashi kala who is the manager at whitefield branch, but doesn’t look like she care about the customers being a customer relationship manager. Completely disappointed.

Hello sir/madam,

make & model:- volkswagen ameo 1.5 highline dsg
registration no.:- gj01rv8099
chassis no:- mexk16606ht080535

i have personally loved this car right from the time i purchased.Now coming from the overall japanese reliability of the honda city, purchasing a volkswagen was a huge leap, but one that was eventually bound to happen.The stability and the more spirited nature of the ameo highline had me sold and i have loved the dsg gearbox ever since i purchased.Volkswagen ameo is a stylish looking sedan segment car. It has premium looking interior. Build quality of this car is very good. It has very good standard safety features in it. The good things are, good build and good performance.I embarked on a road trip with my family to baroda and that's when my woes began.

This is the most troubling problems, and this is what made me really worried. This issue has only happened once. I was driving the car in "d" mode. When suddenly the car went out of gear! the engine continued revving, but the car stopped moving forward. Only the rev counter was shooting up to 6000rpm but it felt as though the car was in neutral. The gear indicator still showed "d2" but the car kept slowing down with no power going to the wheels. Then i switched to "s" but the car still had no power. Please note that the engine was still on, and the car was still revving. Finally i had to stop, and take it to the side, switch to "p" mode.Its a scary feeling when it happens at high speed.

The technical team of volkswagen (may be m/s automark cars pvt ltd representator) has reported that the defect has occurred due to bad driving practice and my vehicle is not eligible for repair under warranty norms. They also provide me the estimation proforma invoice, a brand like vw and its products are expected to meet customer requirements which has clearly not happened in this case. This is an absolute disgrace to the customer. Hence i’m not sure that vw has compromised on the quality of parts fitted on vehicle in the first place. Now as a customer i feel cheated with the kind of product delivered to me.

In view of the premature failure of the multiclutch on my ameo i request vw to consider a warranty repair for my vehicle. I also request them to look into the failure of this part in detail so that these problems won't recurred for future customers so that they can be refrained from humiliation like i have faced for the past few days. We chose volkswagen for its quality, promptness, service and reputation. However we are very disappointed with the debacle performance. We will also be taking up the matter with consumer society if required but we wish to vw support us as we are one of liable customer. Not sure whether vw india are waiting for someone to lose their life due to this issue. This again smacks of an indifference attitude to indian customers from a global group.

Regards,
bhaumik patel
[protected]

Hi.
I have moved from UP to Karnataka, thus wants to get the re-registration done for which I have already got the NOC from Meerut, UP.
Now for the re-registration, I need the invoice copy so that tax can be calculated by RTO office.

My car model manufacture year is 2013.
Its a diesel car - Polo 1.2
Purchased in year 2014 Feb
Car registration no is UP 15 BJ 8559
It is in the name of Mrs Manju Singh

It was purchased from the SJS motors which was located in Meerut but now that outlet is closed soon after I purchased my car.
Now please help me with the Invoice copy.
Any other details also required, please reach out to me on +91 [protected]

Dear Sir/Madam,

My name is Jignesh N Khatiwala from Surat. I have been using Tiguan since August, 2018. My car’s registration number is GJ-05 RF0090.

One thing I need to confess that till date service is extremely very poor from the dealership where I am sending my car and can explain why - but that is not my concern here today.

So I have complained to the local dealership some 4 months back and here is my nature of complain:

The concern/complain was, individual driver’s seat memory is not working.

That means, if Driver 1 has particular memory and it should come when driver 1 selects his profile while entering/starting the car, likewise driver 2 and driver 3.

This function wasn’t working so I thought there will be some update in the software and will have to send the car to the dealership for the same.

I called them 7-8 times (before diwali) and the concern person told me, please send after diwali as they are facing staff issue!
Even after diwali we called 4-5 times but everything they give some or other excuse.

Finally I sent my car 10 days back as my next service was also due.

Now the main point, the memory function recall wasn’t happening but if driver 1 is in the car and he memorises his seat position, the seat will remain at the same position even if driver 2 selects his profile.
So overall memory function was working but memory recall wasn’t working.

So car went for general service and for the above complain, they took 3-4 days to give my car back and that too memory function module in dead condition.
So now I am unable to memorise the the seat function individually!

I told the service guy I will not accept this. He said please bring your car I will try to discuss this with management.

Now the error story not end here..I had this car air purifier from Sharp in the car. While doing this so called service they have even damaged Rs. 15000 car air purifier unit.
I complained this to service guy and he said I will get back to you but till date no reply.

I sent my car gain today with the same complain that they should check and start all the functions it was operating before.

But just now, a half an hour back service guy told me we cannot do anything in this and you will have to change this seat adjustment module and the cost is around 27000 inclusive of labour!!

No this is too much - I have been asking for assistance since last 4 months. I sent car with the faith that they will rectify and solve it but instead they sent me dead module. They also damaged my car air purifier which is 15K.

I clearly told them I will not accept this and I want car air purifier replacement and this module, otherwise I will not accept this car - you just keep it.

Now the car is at the dealership only and I will not accept this unless they will settle this.

I will send this matter to consumer forum next week if I am not getting solution of it.

Please let me know, if you need any further information.

Looking forward to be hearing from you!

Best regards,

JK