Volkswagen India Complaints & Reviews

Dear sir,
my VW Vento TDi AT is a wonderful car to drive and gives me great feeling of stability and safety since I bought it new in November 2017 from VW Downtown Mumbai.
In August 2020, I was returning late night from the office when the engine started vibrating abnormally as the road was wobbly. The glow plug light came on and so did the check engine light. I managed to drive the car in limp mode to my home 15 kilometers...

Team, I want to lodge a complaint where I need proper investigation and explanation, where I met with an accident dated (8 March, 2022) at Indore -Bhopal highway with the truck, during the impact the airbag did not opened, Now my vehicle is booked in total loss, but I won’t be able to understand why airbag did not opened at the time of impact with the truck,

Need proper explanation and investigation from your tech tech team on priority

I am the owner of a volkswagen polo with the following given details below:
Reg. no: UK07DC7681 (India)
Chassis No: MEXK17608JT088227
Engine No: CJL149504

I want to bring it to your notice that the said car CAUGHT FIRE WHILE DRIVING AND I WAS IN IT.
I WAS LUCKY THAT I COULD GET OF THE CAR IN TIME OTHERWISE AND AVERTED THE WORST THAT COULD HAVE HAPPENED !!

I bought a VOLKSWAGEN in the...

My car Reg.no. TN10BP1928
Chassis number - WVGZZZA1ZMV155907,
Model - Vw - T - ROC,
Error- Gearbox in
emergency mode.
You can drive on.

On 25th February 2022 While driving there was an issue facing (Gearbox in emergency mode. You can drive on.
We have informed to Road side assistance of VW they took the vehicle shared the Job sheet. Till date we don’t have any idea that when our car is going be delivered. It’s almost 35 days they are not committing on delivery date of vehicle . No proper updates through mail.

Could please intervene on this and help us in delivering the vehicle asap.

Keeping the vehicle idle for 35 days in service station hope you can understand the pain of the customer.

Please do assure the whatever the technical error cropped for the vehicle won’t happen after this get resolved.

We do have number of doubts as is this the first case you people are handling such issues or you are R & D on my vehicle.

Please resolve the issue and do share share the docs in black and white what has been replaced.

Thanks and Regards

Cheated by VW Panipat Service Centre when my car was in warranty, car started developing problems for Low engine oil level. VW customer care told me that this is common problem and just topup the engine oil. Same problem came 2-3 times and everytime they topped up engine oil. Now when my car is out of warranty, they say engine is damaged and need to replace engine which will cost 4 Lakh. Horrible brand Horrible service staff and management of VW. In 1 Lakh kms already replaced gearbox two times. Its a serious customer torture of buying a VW vehicle.

I am complaining about the Kun Volkswagen service center Alandur vw.
I have left my polo car for service on 17th march for general service and abs sensor issue.
Received the car on 18th march with the bill stated 28000 which new abs sensor replaced. Again 19th March itself abs shows malfunction alarm. Informed to Kun Alandur VW service station but no response still.please do the needful...

Horrible service experience, people in customer service are completely unprofessional, bought a car service package worth 14 K INR on 10th Feb, paid additional 5 K INR for some small parts, I have given my car for general service and after complete health check-up the car is delivered to me, as I had taken pick and drop service, later i have realized in just a few days the left rear window glass is not going down, after checking thoroughly I have realized that it has been fixed with some cardboard temporarily, however the car given to service was in perfect condition, Since then trying to reach service engineer at BU Bhandari Motor Pune, everyday there is commitment for next day but till now no one came to fixed this, as there is no other service authorized service Centre of Volkswagen in Pune, executives treat this as a monopoly and never respond to calls even after 100 of calls has been made my be, unfortunately, if you bought a Volkswagen brand, you will have to experience this, there is only one authorized service Centre left in pune.

My AC vent is damaged and broken after the 3rd paid service. Now am not able to direct the AC flow. It should be replaced.

No recived my rc pls resolve da problem

The Salem VW service center called me for periodical service and informed service center in Hosur can do as I am located in Hosur.

My vehicle TN29 BC 4777 was took for service on 7-Jan-2022 and it was handed over to me on 10-Jan, while handover I found all warning indicating in the cluster and informed to the service center and visited back on same day to rectify the problem.

The service center checked and unable to recity it as the software isn't ready at Hosur service station. And as tested and informed by service center the performance of my car was good enough to travel to Salem service center to rectify the issues. Also same was communicated and confirmed with Salem branch Manager to proceed further.

I visited Salem service center to rectify the problem on 12-Jan and they couldn't rectify within same day and informed needed additional days to check the vehicle and can continue the travel now and return the vehicle after my travel as traveling with my family and performance of vehicle had no impact to anywhere.

So I started my travel in evening from Salem service center and continued my travel for 62km and in Attur my vehicle got flames from the dashboard and started fire and we extinguished the fire and informed to Salem service center. The manager and his team came to Attur by @10pm and recover the vehicle using the recovery van back to Salem service center.

Note: as informed to the service team the wrong rating fuse was mounted by the service center and it is the root cause for the fire from the fuse area.

After several followups Manager requested me to help with the insurance to claim and clear the issues and same was initiated from my end. And almost 2months as of now no prompt updates from the service team and everyday they inform will ready this week and next week. Atlast now insurance also had no clarity and now informed by service center that cluster was imported and wi take time to get it. Almost 2 months and everyday I only received different information and no prompt updates so now my confidence on the service center was lost.

After 2 months now seems they trying to turn all the faluts to my end which is really not acceptable and as a VW service center the trustworthy become a question mark now.

Attache the photos of the car met with fire accident.

I need your help to resolve the issues and handover the car back to me which the fault was caused by the service centre and lead to the fire accident.

Hi,
I have purchased a new VW Taigun from Volkswagen Whitefield Bangalore .
I switched from Hyundai to VW thinking it's the topmost brand with best quality. 2Mar 2022 after waiting for 5 months I took delivery of my car. In these 5 months car price has been increased twice . Today morning 3Mar 2022 the car horn stopped working. I brought it the dealership today, they are still struggling to give me an answer and have taken...

Hi All,

I have requested the PPS MOTORS SOMAJIGUDA hyderabad telanagana showroom people for the invoice copy of the car, which is required for the transfer from one state to another I have recently moved from Hyderabad to visakhapatanam andhra pradesh I have received the NOC from telanaga but in andhra pradesh to register for transfer they require invoice copy when requested the same from dealer they are denying to provide saying they don't have data from 2013 I don't understand how the data will not be available. Kindly help me through this to get invoice copy.
Registeration number ap09cq8768

For my loan account#[protected], I have written to Volkswagen support at customercare.[protected]@vwfs.com, [protected]@vwfs.com, [protected]@vwfs.com and customer.[protected]@volkswagen.co.in on 9th and 18th of Feb 2022 with no response at all. I have also tried to contact the finance team over call but there was no response.

I wanted to close my loan so I wanted to know the details. There is no response via email nor via phone.
This is really disappointing that Volkswagen does not respect their customers.

My email : noufel.[protected]@hotmail.com

I had given my car for service and replace steering road at Volkswagen Mysore road service center.

My car was in very good state (could drive inter state) before giving for service and after service and repair I cannot drive in city even for 20-30 kms. The break does not apply. The speedometer goes crazy. Spent Rs70, 000+ for service and repair. Now the car has become undrivable and unsafe. This was my best car to drive and feel lost at such a lousy, degraded service. Never expected this from Volkswagen.

The service guys now give reasons that this is 10yrs car. This same 10yrs car was so good before repair and service and now undrivable. They just dont listen and accept their quality of service. They are taking customer for a ride.

umesh
[protected]@yahoo.com

Volkswagen whitefield tried to close this issue by painting the damaged parts, even though we requested for a full body paint. Now again they damaged one more part(Car door pad, attached pics) three days back and delivered the car. Once again I need to report this second issue and they are not ready to replace it with a new part, instead tried to replace it with some used parts without our consent. Please escalate this issue on priority. It has been 3 weeks I am following up on this issues and losing my time and money hiring private vehicles. We spoke to Volkswagen customer care on call, even they said it will be escalated, but they don’t have incident no on this issue due to some technical problems from past three weeks. I am not clear with Volkswagen customs care systems. Completely unsatisfactory.

I want to request a duplicate invoice copy of my vw polo 2013 buy, bearing below details:

Model:- POLO 1.2L MPI MT HIGHLINE
Color: - FLASH RED
Chassis -WVWH1360XET019072
Engine - CJL071369
Registration no - GA-07-E-9608

I actually require my car to be re registered to amalapuram from goa. I have taken the noc from goa and submitted to my rto office. They now ask for the invoice of...

I want to request a duplicate invoice copy of my vw vento, bearing below details:

Model:- POLO 1.2L MPI MT HIGHLINE
Color: - FLASH RED
Chassis -WVWH1360XET019072
Engine - CJL071369
Registration no - GA-07-E-9608

I actually require my car to be re registered to amalapuram from goa. I have taken the noc from goa and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.

My request is, can i receive a copy of my invoice. I have been informed from the vw sales office that they are unable to provide me the invoice as the dealer from whom i purchased the car (MOHITE AUTOMOTIVE PVT LTD) is closed and currently the dealers in goa are MODY GROUP. i have been trying to reach volkswagen customer care but no response so far

Please help me.

I want to request a duplicate invoice copy of my vw vento, bearing below details:

Model:- VENTO HL TSI
Color: - CARBON STEEL GREY
Chassis -MEXG18608JT1371xx
Engine - CBZ L051xx
Registration no - MH47AB8791

I actually require my car to be re registered to banglore from mumbai. I have taken the noc from mumbai and submitted to my rto office. They now ask for the invoice of the car to...

We had given in our vehicle for service at VW Sundaram Motors on 4.1.22 for repair of flywheel, multi-clutch, AC Compressor, ABS sensors, suspension post flood damage in Chennai on 30-12-21. The vehicle is insured with New India Assurance Co. Ltd. and we have made a claim under flood damage. The vehicle was surveyed and then repaired. Though the repair is completed, we are unable to take delivery of the vehicle because VW Sundaram Motors is unable to generate a tax invoice that is required by the Surveyor and Insurer, reportedly due to some de-merger issues that VW Sundaram Motors is going through for the past several days. Why should the customers be put to so much of delay, hardship and inconvenience due to the company's internal problems?

Germ Cleaning I have been charged 2301 rs I need a reply on this why I should pay this amount ?, Lot of spelling mistakes no proper description in the bill