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Volkswagen India
Volkswagen Group Sales India Pvt. Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
1771
COMPLAINTS

Volkswagen India Customer Care

Volkswagen Group Sales India Pvt. Ltd.

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Address
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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419
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180

Phone:
Phone:
+91 22 3313 7000  [Corp Office]
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202
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120

Fax:
Fax:
+91 22 3313 7201  [Corp Office]

Customer satisfaction rating
65%
Complaints
1771
Pending
0
Resolved
1119
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Volkswagen India related photos (467)

Volkswagen India Complaints & Reviews

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Volkswagen India — vento turbo complaint [Resolved]

 Rajesh_81 on May 16, 2019
This is regarding a persisting complaint on my volkswagen vento car. I have been servicing my car regularly, replacing parts...
Complaint comments  Comments  (1)

Volkswagen India — unpaid salary [Resolved]

 Karan Ghadiali on May 12, 2019
Hi this is hardik mistry. I’ve been under sales department volkswagen navsari since january 16 2019 till date but i have...

Volkswagen India — car door lock key [Resolved]

 Kokesh on May 10, 2019
Hai i have problem with volkswagen polo car door lock key and techniction told der is a problem with lock set and its mechanical...
Complaint comments  Comments  (1)

Volkswagen India — polo car anti theft issue [Resolved]

 [email protected] on May 10, 2019
Is there any customer service mechanism placed in indian market for volkswagen cars.
My experience is no 'customer...

Volkswagen India — armrest

 Dipanshu Saini on May 8, 2019
Hi I put a new accessories ( arm rest) from Autobahn Ram mandir goregaon West Mumbai on 22nd Feb and von 26th Feb my arm rest...
Complaint comments  Comments  (1)

Volkswagen India — engine malfunction sign is indicated [Resolved]

 Nitesh Gajbhiye on May 7, 2019
My newly brought volkswagen ameo in january 2019 and had a problem of engine malfunction sign is appear at 3000 km after they...

Volkswagen India — poor & erroneous service carried out at evm kottayam showroom [Resolved]

 Unni K J on May 6, 2019
Dear team volkswagen,

I have been a trusted customer of volkswagen cars for the past 6 years and myself, i...

Volkswagen India — regarding the previous complain of my car polo highline plus with registration number up62bj5152 paticulary [Resolved]

 Abhishek Shanu Jaiswal on May 6, 2019
I had made a complain to that my car polo whose number is up62bj5152 has gone for service in your varanasi dealership for...

Volkswagen India — fuel injector dead [Resolved]

 Älthäf Kūñhi EZ on May 5, 2019
We own a volkswagen polo 2016 registration. The registration number is kl 12 k 6006. It has run ~26000km now and service has...

Volkswagen India — extremely poor service [Resolved]

 Maulik321 on May 3, 2019
I know u did everything according to yr ability as far as yr new staff concern. But it wasn’t up to d task. Those things...

Volkswagen India — no service available in solan only sales [Resolved]

 Vicky Khatana on May 2, 2019
I want to tell that we are suffering from many problems like if we have do send a car for minor work it’s not available...

Volkswagen India — incurring more repair and maintenance cost due to poor service by your dealer - reg [Resolved]

 VMSundaram on May 1, 2019
I would like to bring the following issues to your notice and for appropriate actions/consideration:

I purchased...

[Resolved]

 neelgagan arora on Apr 30, 2019
Hi sir, my name is NEEL. i bought new GT TSI, last month. from friday i m suffering a problem with my car. when i turn on AC, then compressor start viberate. i need ur help. i went to volkswagen workshop today. but they are saying that GT TSI comes with this type of noice. i went to the workshop again but they didnt take my problem seriously. i dont think so they will solve my problem.
Complaint marked as Resolved Jun 4, 2019

Complaint Status


[Apr 30, 2019] Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Volkswagen India Customer Care's response May 04, 2019
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.
Complaint comments  Add a comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
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    [Resolved]

     Pamulapatigangadhar on Apr 27, 2019
    Booked an slot for car service and didnt get any response from service center for confirmation. I keep on calling service center for car pickup and didnt receive any response. After multiple reminders from past three days and today early morning reminders i got response saying that they cant service my car on booked slot. I had plan of going to mumbai in the morning and i cancelled it only becauae of the time they promised me to do by 4pm.
    Complaint marked as Resolved May 28, 2019

    Complaint Status


    [Apr 27, 2019] Volkswagen India customer support has been notified about the posted complaint.
    Verified Support
    Volkswagen India Customer Care's response Apr 27, 2019
    Dear Sir/Ma’am,

    Greetings from Volkswagen Passenger Cars!

    This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

    We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

    Assuring you our best services always.

    Yours’ Sincerely,

    Customer Care
    Volkswagen Passenger Cars India

    For Enquiries/ Complaints[protected]
    For Road Side Assistance[protected] /[protected]
    E-mail customer.[protected]@volkswagen.co.in.
    Website www.volkswagen.co.in.
    Complaint comments  Add a comment

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code

      Volkswagen India — delay in repair [Resolved]

       Neeraj Poonia 89 on Apr 25, 2019
      I am a regular customer of Volkswagon Gurugram(A unit of Triumph Auto Pvt. Ltd.). I have also taken their AMC. I have insured...

      [Resolved]

       optimisticarya on Apr 23, 2019
      I got my car serviced at frontier vw gurgaon on 12th - 13th april. I was suggested an amc plan which would take care of the next service cost. After purchasing the plan i got to know that it is dealer specific. I am moving to mumbai and the plan cannot be used there. Moreover, all the discussion with vw representative while purchasing the plan was verbal. The representative did not tell me that the plan works only at the subject dealership. I purchased the plan based on verbal assurance by the representative. So i requested dealership to refund the cost of plan or do some arrangement so that plan can be used in mumbai in next service. However, dealership has denied for the same. They are saying they can neither provide service in mumbai nor they can refund the amount for pack. My details are as follows:
      Complaint marked as Resolved May 28, 2019

      Complaint Status


      [Apr 23, 2019] Volkswagen India customer support has been notified about the posted complaint.
      Verified Support
      Volkswagen India Customer Care's response Apr 27, 2019
      Dear Sir/Ma’am,

      Greetings from Volkswagen Passenger Cars!

      This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

      We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

      Assuring you our best services always.

      Yours’ Sincerely,

      Customer Care
      Volkswagen Passenger Cars India

      For Enquiries/ Complaints[protected]
      For Road Side Assistance[protected] /[protected]
      E-mail customer.[protected]@volkswagen.co.in.
      Website www.volkswagen.co.in.
      Complaint comments  Add a comment

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code

        Volkswagen India — request for dup invoice [Resolved]

         Sarika Ravi Chandra Sekhar on Apr 23, 2019
        Volkswagen india — duplicate invoice

        1 review
        India
        Sa sarika ravi chandra sekhar on apr 2,...

        Volkswagen India — volkswagen vento tsi - manufacturing defect. [Resolved]

         Md Nooman on Apr 23, 2019
        Dear volkswagen team,

        Until a week ago, i was really a very satisfied customer of volkswagen since last 5...

        [Resolved]

         Anshika Shroff on Apr 17, 2019
        We bought polo on 5.11.2018. At time of sale they gave us an offer of 100 liter diesel free and shared the voucher for the same and told they will revert how to redeem the same post diwali. It's being more than 5 months we have not received any update on the same.in spite of following up sarfaraz numerous times we got to know that there is no update from the company? Like really?

        I don't understand how does these big companies work? If they have given any offer it should be addressed in the shortest time span. Why do we have to follow up all the time?
        Really unexpected from this brand.
        Anshika
        [protected]


        voucher given but not redeemable
        Complaint marked as Resolved Apr 20, 2019
        After uploading my complaint here, I immediately received call from dealer and they took a days time to revert with solution. Next day i.e, on 18.04.2019 I received a call and email that it will take time to redeem the voucher but they are agreeing to refund the value of 100 lt diesel via cheque. So I agreed on this. Then on 19.04.2019 it was finalised to issue cheque and they handed over the cheque to me on 20.04.2019. My complaint was resolved in just 2 days after logging complaint here. The only disappointment is that since last 5 months I was following up but there was no positive response. Hope I don't get any chance to file any complaint here in future.

        Complaint Status


        [Apr 18, 2019] Volkswagen India customer support has been notified about the posted complaint.
        Complaint comments  Add a comment

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
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          [Resolved]

           Deepakdr on Apr 15, 2019
          Vw vento all-star 1.6mpi bought in jun 7 2018
          From bharat motors bbsr
          The front shock absorber is making sound when on a speed breaker. The vehicle is only 11months and got to know that these parts are not covered under warranty. Full details will b made available after check up by engineer.

          But my concern is
          Vw india. Pls wake up and review the performance of your beloved dealers
          Who are doing all their killer jobs in the name of service. Check your customers satisfaction status. A less no. Ofvehicles are sold compared to other players like maruti, hyundai, honda, renault, tata and these customers are unhappy. Now the word"why"matters a lot here

          Deepak
          Complaint marked as Resolved May 21, 2019

          Complaint Status


          [Apr 15, 2019] Volkswagen India customer support has been notified about the posted complaint.
          Verified Support
          Volkswagen India Customer Care's response Apr 20, 2019
          Dear Sir/Ma’am,

          Greetings from Volkswagen Passenger Cars!

          This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

          We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

          Assuring you our best services always.

          Yours’ Sincerely,

          Customer Care
          Volkswagen Passenger Cars India

          For Enquiries/ Complaints[protected]
          For Road Side Assistance[protected] /[protected]
          E-mail customer.[protected]@volkswagen.co.in.
          Website www.volkswagen.co.in.
          Complaint comments  Add a comment

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code

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