Address: | VW Sundaram Motors, Anna Salai, Chennai |
We had given in our vehicle for service at VW Sundaram Motors on 4.1.22 for repair of flywheel, multi-clutch, AC Compressor, ABS sensors, suspension post flood damage in Chennai on 30-12-21. The vehicle is insured with New India Assurance Co. Ltd. and we have made a claim under flood damage. The vehicle was surveyed and then repaired. Though the repair is completed, we are unable to take delivery of the vehicle because VW Sundaram Motors is unable to generate a tax invoice that is required by the Surveyor and Insurer, reportedly due to some de-merger issues that VW Sundaram Motors is going through for the past several days. Why should the customers be put to so much of delay, hardship and inconvenience due to the company's internal problems?
Mar 27, 2022
Complaint marked as Resolved
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2022
Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger cars!
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We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
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Assuring you of our best services always.
Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.
Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)