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Volkswagen India Complaints & Reviews

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Last updated Sep 26, 2023
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Volkswagen India reviews & complaints page 8

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V
Vasu Varma
from Tuni, Andhra Pradesh
Feb 15, 2022
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Required Duplicate Invoice copy

Address:Mumbai

I want to request a duplicate invoice copy of my vw polo 2013 buy, bearing below details:

Model:- POLO 1.2L MPI MT HIGHLINE
Color: - FLASH RED
Chassis -WVWH1360XET019072
Engine - CJL071369
Registration no - GA-07-E-9608

I actually require my car to be re registered to amalapuram from goa. I have taken the noc from goa and submitted to my rto office. They now ask for the invoice of...
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V
Vasu Varma
from Tuni, Andhra Pradesh
Feb 15, 2022
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Address:bungaloe e4, sapna park, ponda, goa
Website:www.volkswagen.co.in/en.html

I want to request a duplicate invoice copy of my vw vento, bearing below details:

Model:- POLO 1.2L MPI MT HIGHLINE
Color: - FLASH RED
Chassis -WVWH1360XET019072
Engine - CJL071369
Registration no - GA-07-E-9608

I actually require my car to be re registered to amalapuram from goa. I have taken the noc from goa and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.

My request is, can i receive a copy of my invoice. I have been informed from the vw sales office that they are unable to provide me the invoice as the dealer from whom i purchased the car (MOHITE AUTOMOTIVE PVT LTD) is closed and currently the dealers in goa are MODY GROUP. i have been trying to reach volkswagen customer care but no response so far

Please help me.
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    shimant gunjan
    Feb 14, 2022
    Feb 15, 2022
    This thread was updated on Feb 15, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Duplicate invoice copy

    Address:Mulund, Mumbai

    I want to request a duplicate invoice copy of my vw vento, bearing below details:

    Model:- VENTO HL TSI
    Color: - CARBON STEEL GREY
    Chassis -MEXG18608JT1371xx
    Engine - CBZ L051xx
    Registration no - MH47AB8791

    I actually require my car to be re registered to banglore from mumbai. I have taken the noc from mumbai and submitted to my rto office. They now ask for the invoice of the car to...
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    Alex Stewart India
    from Chennai, Tamil Nadu
    Feb 8, 2022
    Feb 20, 2022
    This thread was updated on Feb 20, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Address:VW Sundaram Motors, Anna Salai, Chennai

    We had given in our vehicle for service at VW Sundaram Motors on 4.1.22 for repair of flywheel, multi-clutch, AC Compressor, ABS sensors, suspension post flood damage in Chennai on 30-12-21. The vehicle is insured with New India Assurance Co. Ltd. and we have made a claim under flood damage. The vehicle was surveyed and then repaired. Though the repair is completed, we are unable to take delivery of the vehicle because VW Sundaram Motors is unable to generate a tax invoice that is required by the Surveyor and Insurer, reportedly due to some de-merger issues that VW Sundaram Motors is going through for the past several days. Why should the customers be put to so much of delay, hardship and inconvenience due to the company's internal problems?
    Mar 27, 2022
    Complaint marked as Resolved 
    Volkswagen India customer support has been notified about the posted complaint.
    Verified Support
    Feb 20, 2022
    Volkswagen India Customer Care's response
    Dear Customer,
    Greetings from Volkswagen Passenger cars!
    We value your association with our brand and appreciate the time you have invested in sharing your feedback.
    We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
    In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
    We thank you for being our valued customer.
    Assuring you of our best services always.

    Yours’ Sincerely,
    Customer Care- Volkswagen Passenger Cars
    Division of ŠKODA AUTO Volkswagen India Private Limited
    (formerly known as Volkswagen India Private Limited)
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      N
      Narendra Salve
      from Mumbai, Maharashtra
      Feb 8, 2022
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      Germ Cleaning I have been charged 2301 rs I need a reply on this why I should pay this amount ?, Lot of spelling mistakes no proper description in the bill
      Volkswagen India customer support has been notified about the posted complaint.
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        Narendra Salve
        from Mumbai, Maharashtra
        Feb 8, 2022
        Feb 17, 2022
        This thread was updated on Feb 17, 2022
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        Germ Cleaning I have been charged 2301 rs I need a reply on this why I should pay this amount, I have requested for any Germ cleaning of my car
        Volkswagen India customer support has been notified about the posted complaint.
        Dear Customer,

        Greetings from Volkswagen Passenger Cars!

        This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

        We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

        Assuring you our best services always.

        Yours’ Sincerely,

        Customer Care- Volkswagen Passenger Cars
        Division of ŠKODA AUTO Volkswagen India Private Limited
        (formerly known as Volkswagen India Private Limited)
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          U
          umaraksas
          Feb 5, 2022
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          Malfunction in my vento which lead to accident

          Dear OEM (Volkswagen),

          Part -1

          hi

          this is to bring to your notice that i was heading towards bangalore from chennai on 24/01/2022, and i was driving at safe speed. but all of sudden the vehicle started to loose control steering to left and right and on applying brakes the vehicle skidded which is difficult to believe, since the vehicle is equipped with abs and ebd.

          the consequence...
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          psij
          from Bengaluru, Karnataka
          Feb 4, 2022
          Feb 16, 2022
          This thread was updated on Feb 16, 2022
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          Volkswagen whitefield service- Damaged my car

          Address:Volkswagen whitefield service Center

          I had given my car for service on 2nd Feb at VW whitefield branch and I supposed to get my car delivered today. When I called them to check on the delivery time and I get to hear that they have damaged my car door(Attached pics) and they are not ready to repaint the complete car body which can lead to colour variations.

          Because of their unprofessional skilled staffs and negligence driving they want to spoil my car look just...
          +1 photos
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          parthik patel
          from Ahmedabad, Gujarat
          Feb 3, 2022
          Mar 30, 2022
          This thread was updated on Mar 30, 2022
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          Volkswagen ameo 1.5 highline DSG gearbox diesel car

          Address:Automark Motors Pvt Ltd, Opp.Adani CNG, Near. Blue Lagoon Party Plots,ahmedabad

          Hello sir/madam,

          make & model:- volkswagen ameo 1.5 highline dsg
          registration no.:- gj01rv8099
          chassis no:- mexk16606ht080535

          i have personally loved this car right from the time i purchased.Now coming from the overall japanese reliability of the honda city, purchasing a volkswagen was a huge leap, but one that was eventually bound to happen.The stability and the more spirited nature of the ameo...
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          100rabh@VW
          Jan 30, 2022
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          Hi.
          I have moved from UP to Karnataka, thus wants to get the re-registration done for which I have already got the NOC from Meerut, UP.
          Now for the re-registration, I need the invoice copy so that tax can be calculated by RTO office.

          My car model manufacture year is 2013.
          Its a diesel car - Polo 1.2
          Purchased in year 2014 Feb
          Car registration no is UP 15 BJ 8559
          It is in the name of Mrs Manju Singh

          It was purchased from the SJS motors which was located in Meerut but now that outlet is closed soon after I purchased my car.
          Now please help me with the Invoice copy.
          Any other details also required, please reach out to me on +91 [protected]
          Volkswagen India customer support has been notified about the posted complaint.
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            A
            absolutejk
            from Surat, Gujarat
            Jan 27, 2022
            Feb 26, 2022
            This thread was updated on Feb 26, 2022
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            VW Tiguan Service Complaint

            Address:1/271-A, Man Kamal, Popat Street, Nanpura, Surat - 395001

            Dear Sir/Madam,

            My name is Jignesh N Khatiwala from Surat. I have been using Tiguan since August, 2018. My car’s registration number is GJ-05 RF0090.

            One thing I need to confess that till date service is extremely very poor from the dealership where I am sending my car and can explain why - but that is not my concern here today.

            So I have complained to the local dealership some 4 months back...
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            G
            Gps1675
            from Batala, Punjab
            Jan 22, 2022
            Jan 29, 2022
            This thread was updated on Jan 29, 2022
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            Address:AMRITSAR

            MY CAR VW AMEO PB06AW5776 purchased in November 2019 with 5 years Warranty. But on 15 DECEMBER 2021 When i going from beas to BATALA the engine got vibration and i have call to customer care for 24/7 road assistance and after two hours the team reached and toe our car to Service center.
            On 8th january 2021, When i visited to the Showroom then VW team said your injectors not working properly and all injectors changed, So pay 284000 but when i said i already pay for 5 years warranty then why pay second time, then they donot reply.Service guys saying that is a fuel problem.I am filling from the same station after i purchased the Car.
            Being a customer of VW is currently turning out to be the most trouble some matter, Looks like once you have buy the vehicle you are at the mercy of this secretive organisation.
            Finally in my opinion the VW car are great and well made but their Service can be termed brillantly drown the customer in misery Service.
            Volkswagen India customer support has been notified about the posted complaint.
            Jan 29, 2022
            Updated by Gps1675
            MY ISSUE WAS NOT SOLVED BY VOLKSWAGEN AMRITSAR NAMES DAS AUTO
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              K
              kurmapu
              from visakhapatnam, Andhra Pradesh
              Jan 21, 2022
              Jan 27, 2022
              This thread was updated on Jan 27, 2022
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Address:Mahavir skoda showroom, estates, kancharapalem,marriaplem

              Required duplicate noc...umpteen mails sent but no responce from their finance people
              veh no ap05ej0111
              Jan 21, 2022
              Complaint marked as Resolved 
              veh no ap05ej0111 loan account no 20171116796 repayment date 25/02/2020
              Volkswagen India customer support has been notified about the posted complaint.
              Verified Support
              Jan 27, 2022
              Volkswagen India Customer Care's response
              Dear Customer,

              Greetings from Volkswagen Passenger Cars!

              This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

              We request you to please contact finance customer Service Helpline on +[protected] or send email to Customerfirst.[protected]@vwfs.com for duplicate invoice.

              Assuring you our best services always.

              Yours’ Sincerely,

              Customer Care- Volkswagen Passenger Cars
              Division of ŠKODA AUTO Volkswagen India Private Limited
              (formerly known as Volkswagen India Private Limited)
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                S
                Ssakkar
                from Cuddalore, Tamil Nadu
                Jan 18, 2022
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                Hello, I filed a complaint CCR08575714 last week but no action was taken till date. I kindly request you to take an immediate action and solve this problem at the earliest possible. Also. Pls make sure the same thing should never gets repeated again in future.
                Thanks and regards,
                Satheesh Kumar
                [protected]
                Volkswagen India customer support has been notified about the posted complaint.
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                  A
                  Jan 7, 2022
                  Jan 19, 2022
                  This thread was updated on Jan 19, 2022
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  AMC with two agencies of Volkswagen

                  Address:Gurgaon

                  I purchased my VW Polo from Frontier Automobiles, Gurgaon in 2016. I used to get calls from the agency for service and the 1sr service went of well in 2017. In 2018 I get a call from Triumph Auto Pvt. Ltd, also a VW dealer from Gurgaon itself. I dont remember the name of the agency so I am assuming the call is from Frontier. They take my car for servicing and suggest I take an AMC for the same. I was almost forced to pay Rs. 23, 000/- and...
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                  Subash004
                  from Coimbatore, Tamil Nadu
                  Jan 7, 2022
                  Jan 19, 2022
                  This thread was updated on Jan 19, 2022
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Claim warranty

                  Address:Volkswagen coimbatore

                  I purchased volkswagen ameo 1.5 litre diesel amt highline plus in 2019.I travel to gujarat from tamilnadu every 4 months for my business purpose, when I am returning from gujarat the car suddenly stopped in the highway near chitradurga(karnataka).
                  I called up to the volkswagen assistance they arranged me the vehicle for taking the car and arranged the cab for me to reach home(coimbatore).They took car to banglore service centre). After...
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                  Ankit9428
                  from ROHTAK, Haryana
                  Dec 27, 2021
                  Dec 31, 2021
                  This thread was updated on Dec 31, 2021
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  During the repair of my Polo Car at Volkswagen Frontier Gurgaon Service Centre after I met with an accident, I was demanded with high money of part contradictory with the estimated amount of part submitted to surveyor due to which I faced high loss.
                  Feb 2, 2022
                  Complaint marked as Resolved 
                  Volkswagen India customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 31, 2021
                  Volkswagen India Customer Care's response
                  Dear Customer,

                  Greetings from Volkswagen Passenger Cars!

                  This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

                  We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

                  Assuring you our best services always.

                  Yours’ Sincerely,

                  Customer Care- Volkswagen Passenger Cars
                  Division of ŠKODA AUTO Volkswagen India Private Limited
                  (formerly known as Volkswagen India Private Limited)
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                    poorna sujit
                    from Hyderabad, Telangana
                    Dec 27, 2021
                    Dec 31, 2021
                    This thread was updated on Dec 31, 2021
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Petrol lock spoiled, scratch on fog lamp, petrol stolen for vehicle

                    Address:hyderabad

                    I m sridevi bearing vw polo 2013 mpi RgNo: ap 29 bu2044. This incidents was taken place with volkswagen service centre suchitra.
                    1. I gave the vehicle for full body paint of 7th december at above service centre Mr.Narendra body shop manager spoked with me and gave 60K quotation. I said ok and to start the work.
                    2.On 15/12/2021 i took vehicle delivery and i noticed issues with paint and door protector not fixed properly and...
                    +3 photos
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                    S
                    Sash23
                    Dec 23, 2021
                    Dec 27, 2021
                    This thread was updated on Dec 27, 2021
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                    I am a mumbai resident. We purchased a Vento diesel in 2011. Recently when I went to get my PUC ...the concerned person refused stating although it is a diesel car Petrol is mentioned on RC book.
                    We have been stopped by traffic police on a couple of occasions for PUC validity. On visiting the Andheri west RTO we were asked for a Form 21 which is a sales invoice which we don't have. The dealer from whom we had purchased the car Tornado motors at Santacruz west have permanently closed down. I also visited another VW showroom but was of no help. Called their customer care too. How do we get a duplicate sales invoice
                    Volkswagen India customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 25, 2021
                    Volkswagen India Customer Care's response
                    Dear Customer,

                    Greetings from Volkswagen Passenger Cars!

                    This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

                    We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

                    Assuring you our best services always.

                    Yours’ Sincerely,

                    Customer Care- Volkswagen Passenger Cars
                    Division of ŠKODA AUTO Volkswagen India Private Limited
                    (formerly known as Volkswagen India Private Limited)
                    Dec 27, 2021
                    Updated by Sash23
                    Vento TDI
                    2011 model
                    MH02 BR 7976

                    Mob [protected]
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                      J
                      jayesh3680
                      from Ahmedabad, Gujarat
                      Dec 21, 2021
                      Dec 25, 2021
                      This thread was updated on Dec 25, 2021
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                      Address:Ahmedabad

                      Wheel plate which was in place since one year, i lost due to VW india so called authorised service by careless staff. As per service centre they dont care after delivery of vehicle to user.
                      Volkswagen India customer support has been notified about the posted complaint.
                      Dear Customer,

                      Greetings from Volkswagen Passenger Cars!

                      This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

                      We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

                      Assuring you our best services always.

                      Yours’ Sincerely,

                      Customer Care- Volkswagen Passenger Cars
                      Division of ŠKODA AUTO Volkswagen India Private Limited
                      (formerly known as Volkswagen India Private Limited)
                      jayesh3680's [Complaint's author] reply, Dec 31, 2021
                      GJ38BB2681
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