Volkswagen India Complaints & Reviews

I recently purchsed a Top line Virtus Sedan from Goa . The promised seat ventilation on all the front and reasr seats does not work and is totally ineffective. The car was taken to workshop for first check up after one month but the complaint was not addressed

A very pathetic work experience in authorised service centre of Volkswagen Kolkata GJ Khan Road. My Polo car was given to the service centre on 4th December due to an issue with bettery indicator light on during drive and Bettery drained out issue. Mr.Gopal inspected the car and confirmed that the issue is with only negative side wire which need to be replaced. It took 4 days to fix the same and Mr.Gopal called me on 9th December to get the delivery of the car where I found the car with open bumper and broken hanging AC compressor. Which has been broken inside the service centre as they have not taken any permission before opening the bumper of the car. Once again I asked them to get the job done and fix the compressor and they agreed on the same and once again called me on 13th December to get the delivery of the car where I found once again the car is with a pathetic kind of sound which Mr.Gopal confirmed that due to some belt and again he kept the car for another 2 days to fix the belt and sound issue. Finally on 16th December I took the delivery of the car post payment of Rs.14000/- but after 15 kms I found that once again the bettery indicator is on and bettery drained out like previous issue and the compressor is hanging like what I have seen on 9th December and the newly fitted belt is lying beside the engine and compressor. Is the the kind of service #volkswagenindia providing or it’s just a issue with #osl exclusive pvt ltd Kolkata or totally an inexperienced service advisor like Mr.Gopal.
Need revert as it’s a matter of goodwill of the brand as well as satisfaction of a customer of #volkswagenindia #volkswagengroup

Hi, I Am Customer Of Vw India, I Own A Vw Taigun Manual 1.0, I Bought It On 10 Feb 2022, My Car Got Into An Accident On 24th October 2022, In That Accident
My Car Got Damaged. Parts ( Front right alloy and front right tyre, and Front Bumper, Back Bumper, Backlight)
And we claimed at our service center
Varanasi auto Pvt Ltd, but they rejected our claim cause they have no parts available and They can't make it avail in future, also can't make parts order for us. According to them There showroom and service centre is shutting down cause of them we are stuck. Now it's been 2 month's my car is moving on spare wheel, and broken parts, my no.([protected])

have taigun topline 1.0 automatic and its power window is creating issues since 2 months the mirror is not closing and i have complaint this abut volkswagen showroom jabalpur, madhya Pradesh...the service team is very poor ther are not resolving my issue and saying that power window motor is not availabe since 2 months ...they are not listening to our complain and my power window got stuck now tell me what do i do these things are not expected from VW Vehicle, , , , kindly resolve my issue and please make ur parts available at every workshop and please see workshop guys they are not polite at all.
Owner name PUSHP KUMAR PANDEY
CONTACT NUMBER [protected]
VEHICLE NUMBER MP20CM1645
SERVICE CENTRE JABALPUR MADHYA PRADESH

HI,

I have registered the following complaint with VW india customer care.
So far no-one has contacted me and I contacted them few times via customer care phone no but no proper response.

Dear Sir/Madam,

The air conditioner in my Polo GT car (model 2018) was not working, so I took it to the service center at Thillaiganga Nagar, Chennai on the 1st of December 2022.
I was informed...

Bought Taigun TSI Highline in May'22. But ORVM was not functional and dealer said it's not available. As per brochure ORVM is available for this model and there was tweet from VW India on 10th Feb'22 - which says with out ORVM either get a 15000 refund or utilize same amount for retro fitment once chip available.

Its been more than 7 months and still my car is under repair at VW Guwahati service centre. There has been multiple changes on the date of completion. And still it is not clear the estimated date completion.

The repair at the service centre has been very slow and the entire team is highly unprofessional. I do not foresee the completion of the work in near future.

Kindly look into the matter and do the needful at the earliest.

I have been facing serious inconvenience due to this.

Regards

Hi Team,

I bought 2 years SVP plan last year in Mumbai with Mody Auto Corp Mira road, at the time of selling SVP, I was told its valid across India.

Now I am in Hyderabad and given my Vento (MHQ3628) at PSS motors Manikonda for yearly service.

At the time of giving service they confirmed that the SVP is valid and will do service as per standards.

However PSS motors said they will...

My car UK 06W 3700 was met with an accident by me, in which I had handed over the car to Haldwani Volkswagen Showroom for work and I had given my car there for servicing, when I received the car near Ramnagar, Stephanie was in the car., Stolen as well as back light, and door rubber, car horn, car AC all these things were found in bad condition.

Owner-Gaurav Bangari
Mobile no-[protected]
Adress-Lakhanpur Chungi Ramnagar Distt-Nainital

The rear Wiper of the newly purchased Volkswagen Taigun was found defective and the complaint was registered 70 days ago . The issue is still not resolved and no Communication as to when the issue will be resolved

I am having a Polo GT Model 2017 DL2CAQ3357 in which I faced some gear shift issues on 7th October. I immediately drove the car to the VW Service centre Behrampur Road, Gurugram. On reaching the service centre, a test drive was done but no issues were found. But still the service centre has updated the system settings which took almost 4 hours and the car was handed to me. On driving back, I again faced the same gear shift issues and called...

To,

PPS MOTORS PRIVATE LIMITED / Volkswagen India team

Dear PPS Motors Team,

I would like to bring to your kind notice that the following inconvenience caused by your Somajiguda Sales tem and Not resolving the issue since last 4 months

Placed the order for Taigun Automatic mid variant with Automatic foldable ORVMs.

But delivered the vehicle with out Automated ORVMs(...

Last week October 4 2022, I sent my car to Tirunelveli Ramani cars company service center for Bumper internal damage, Steering rotating noise, Brake noise & Engine noise problem while driving. But still steering unbearable noise and brake noise. I felt bad that I have again the same problem. I am
upset with this service.

I paid INR. 19888/-
Additional
Insurance Claim - INR. 15000/-

Team Volkswagen India,

I would like to bring to your notice a fraud committed by your employees by delivering a faulty Taigun Car to me that is running at an average of 4.5 Km/litre.
I purchased a Taigun Highline 1.0 from Noida (Viraj Automobiles), all relevant documents attached for your reference. I live in Kanpur city and have been using the vehicle in this city. I purchased it from Noida because of the lesser waiting time.
Abysmally, since day 1 I have been getting a mileage of 4.5 Km/Litre on Highway. I have highlighted the same to the Kanpur dealership and service centre and the car has been checked multiple times by the team. However, till date no resolution has been provided to me. The car is still at the service centre.
Mileage of 4.5 Km/Litre has been testified by the Kanpur dealership as well when their technician drove the vehicle on PSIT highway along with me. We filled the tank(auto cut) at 2, 414 Km and again refilled it at 2, 454 Km(auto cut). 8.96 Litres of petrol was used by the car during this journey.
Volkswagen claims a mileage of 17-19 Km/litre and I am thoroughly disappointed by this behavior and commitment from the team.

I am completely fed up with this vehicle and this is not what one expects after paying INR 16, 00, 000 and from a brand like Volkwagen.
Please refund my money on priority basis. I do not want this vehicle even if you can fix the problem. Also, please compensate me for the extra fuel that has been consumed so far. I have lost complete faith and trust on Taigun and on the brand Volkswagen as well.

Cheated Customer,
Umang Gupta
[protected]

I've brought the VW Taigun 1.0 car and given it for annual or 15, 000/- KMS service but didn't resolved the complaints. Also, not responsive or not skilled labour, after service getting the car performance got down.

I did one mistake that I choosen Ahmednagar service center for my accidental car repair. It took almost more than 3 months to handover my vehicle but after 2-3 days I observed multiple issues like alignment, pending work and all.

Can I register complaint against consumer right ? As I already paid 2 lakhs for repair and it's just a waste of money and time for me.

This is very bad experience i had in my entire life. I mentally got harrassed as well as spend a lot of money for nothing.

1. My name is Sujith S, owner of a Volkswagen Polo 1L MPI Comfortline petrol. I have purchased the above mentioned vehicle on Mar 2021 from Volkswagen Ahemednagar, Maharashtra.
2. My car completed 14k kilometres and did its first service on Mar 2022 from Volkswagen service centre Nashik. Now I am facing an issue with the paint damage on the bonnet of the car since last 1 month. The paint has been damaged on the bonnet in different spots. Then on 9th July 2022 I sent an email to customer.[protected]@volkswagen.co.in about the issue with photographs, and went to VW Nashik service centre for the same . After seeing the paint damage the service centre staff told me that the damage is due to bird drop.
They couldn't do anything and also they told me that it wont comes under paint warranty.
3. Then on 16 July 2022 I again sent an email to customer.[protected]@volkswagen.co.in for the same issue as a reminder. because I did not get any response from VW India about the particular issue. But I didn't get any response for that email too. Then on 17 July 2022 I contacted VW Customer care telephonically through toll free number [protected].
I explained the issue with Customer care representative and they told me that the problem will get solved soon. you will get a positive feedback from VW India with in 48 Hours.
4. After the call I waited about 72 Hours for their response. But I did not get any reply form their end, and again I contacted them on 21 July 2022. Then the representative said the same thing about the issue and told me to wait for another 48 Hours. Then again no response from VW India.
On 25 July 2022 again I called VW India for the same. again same answer and no response from VW India till now.
5. Volkswagen India giving absolutely no value for their customers. I need the solution for the issue. The paint damage should be repaired by VW India on paint warranty. And the poor quality of paint of Volkswagen needs to be changed for their customer satisfaction.
6. If the paint is getting damaged due to bird drop then the customer will not able to use the vehicle on roads because while driving if some bird drop happens and the driver didn't notice the bird drop the paint will get damaged. So better we should park the vehicles inside the parking shed itself.
7. Attached herewith please find the Photographs and the copy of emails which I have sent to Volkswagen India.

Clutch pedal stops working while driving.
Sits down automatically and doest come up.
Been to service centre twice and they have changed master and sleeve cylinder twice and still no improvement.
Again facing same issue.
Bad diagnose system

Hi,

My polo GT tsi vehicle number : tn45ca6905, facing engine warning lamp glowing issue from the day of purchase.
I have purchased this vehicle on Jan 13 2022 from ramani cars Trichy.
Now the vehicle is in ramani cars Trichy workshop. I am not getting proper update on vehicle status.
Please help ASAP.

Regards
Kaarthy.g
[protected]

Need immediate attention from Service Station at Ahmedabad who have held my car since past 9 days for some weired noise from front. No remedy till date, not sure will it be resolved or not