Volkswagen India Complaints & Reviews

I made a booking on 25.11.2017 at 06.05pm with rs. 11000/- for ameo comfortline limited edition at mg road, gurgaon.

Mr. Bhawesh misra is the sales executive who i was in touch with.

Today, i made a call to him for cancellation and i was told that rs. 5, 000/-shall be deducted at the time of refund.

Surprisingly, i was not told about such cancellation charges at the time of booking.
br...

Hi, i own a vw vento automatic ver the service station at andheri east is horrible :
1: they make you wait for more than hour to take the car for servicing.
2. Never finish the job discussed and donot deliver the car on time - normal servicing takes 2 days.
3. My shock absorbers were checked twice and each time post delivery of the car's suspension detoriated without getting the problem solved....

We are very to inform that we have gone through too much mental pressure from your your delaer m/s. Park lane cars pvt ltd, narol branch ahmedabad gujarat

Mr. Mitesh from their side have pick up our vento car gj i km 8790 from our office 10 days ago for repairing purpose and they have sent us multiple excuse in intend to not repair.

I have many words to explain what they have did

Rajesh shroffbr...

My car is flood affected i had got it towed to ur service centre on 19th sep. And still not got the car back. Everyday ur service advisor mahindra is giving hopes u ll get in 2 days. Every 2 days goes n there is a new story. So i m very disappointed with the service u r providing. And 80% parts r not available in workshop neither in the company factory. And always i have heard from ur team that the machines n servers r never working properly...

I had met with an accident on 2nd may, 2017. The dealership has done such shabby work that i had to take the car for repeat repair for more than 6-7 times at shri kripa automobiles, nasik.

I called the customer care helpline more than 4-5 times and have registered a complaint. I also sent an email to customer. [protected]@volkswagen.co.in in the month of october. It's december and yet no response. The dealership is pathetic and volkswagen...

My polo got break down and i called to the showroom for help. They told they will connect the helpline and will get a call immediately. I got the call after 1:30 hrs. I was with my family and stucked on highway for these hours. I didn't receive a call too till that time.in between the local people surrounded by helped me and i moved the car to another location.
This happened on 4th dec from calicut, kerala. I was at calicut town.br...

I took my VW for service on 7th Aug, and did the oil change and they told there is a oil leakage in oil cooler then that was resolved. after service there was a kind of diesel smell was there while running that i noticed after 3 months there is a huge fuel leakage in fuel injector due to it was not fitted properly, every connector and switches are not re fitted properly, still i noticed oil leakage in engine. Kindly look into these issue...

Dear VW India Team,
I purchased a brand new Polo GT TSI on 21 September 2017. The car has run approximately 1350 kms so far. On 1 December, Thursday we took the car out for a ride from Mysore to Bavali, Kerala. After driving about 50-55kms, we started experiencing violent jerks when the car tried to upshift from D4-D5, after a few more kms, it started happening in th lower shifts as well. We had fortunately reached the destination...

Car went for normal servicing on 25/11/17, but mr. Manender from capitol volkswagen took more 10 days, and raising new problems everyday in car. Cab takes 675rs 1side for my office, spent more than half of my salary. I think they using car as standby coz it was working perfect before sending them
Request a repair asap, or for stand by automatic car...

My vento car purchased in 2011 requires a replacement for worn out rear shock absorbers. I stay quite far away from the volkswagon authorised service center and in the car condition i am not able to drive it or tow it there. The service center refuses to sell me the part or help me get it and insists on getting the car to their service center. I am in a fix because i do not know where i can get a genuine replacement for vento shock absorbers...

Dear sir,
As per your earlier mail regarding software up gradation. I took an appointment for the software up gradation on 7th sept, 2017 & they have done the same & delivered the car to me but then I noticed that my car is showing Engine check light was on, then again I went to the workshop so they repaired it and on way back to my house again the engine check light was on then immediately I informed the workshop manager Mr. Abdulla...

Dear sir,

I have purchased vento tdi, highline from volkswagen, hubli in nov 2015. First servicing of the car was done in nov 2016 at volkswagen, hubli. For second servicing, i again sent my car to volkwagen, hubli on 30 nov and the car was driven around 190 km from my place to service centre. My car has run around 24000 kms.

I am informed by the service centre that the pipe/tube connecting common rail injection...

This is ravi.

I handed my vento car for service 10 days ago. The car is still with elite motors ltd. The issue is with misfire.

The team is struggling with identifying the root cause and solving it. There are no regular calls to update the situation. Its pathetic experience.

Service team member contacts: vijay (+[protected].

My car no. Is ka 05ml 8860...

Dear sir / madam, on[protected] only i have completed my car yearly service in m/s. Abra motors, ambattur, chennai-600058. Within 2 months the service centre is again gave a list of items to be changed. I want to know that what service done at the time of yearly service? Moreover this is the 2 nd time i am missing my car accessories while servicing (Last time reverse horn, this time one wheel cup-driver seat back side wheel). There is no...

My wolkswagon gt got some brake issue, the car is approx 2 months old, i took it to wolkswagon srinagar jammu & kashmir & they convyed that brake drum is under leakage which requires to be replaced at the same time disclosed there inability to fix it as the part is not available neither in state nor at delhi & asks for unreasonable time. My car is lying with them, they also waiting for part which is yet to be arrivrd...

I was contacted by your sant autoways, mandi hp service center for software update. On sunday 26th nov 2017, i went toervice station, with my vento car ch01al4560, where they advised me to get the vehicle service also. They hand over the serviced car same evening. After updating software, checking and service. They changed rs 12 560/. Also they advised us to get two of the car, 's tyres as well, considering them as experts i did go through...

My car polo comfort (Up 15 bd 5600) engine run about 30000 km has for servicing to voslkwagon ncr east, shahibabad, ghaziabad, service advisor has told to replace egr for rs 60000/- which is not justified. Such costly items is going to change for engine rune only for 30000 km. How it is possible to change for rs 60000/-. Kindly see the matter it can be retify only by cleaning or any other options. It is kind of scandal like we have listen...

I have purchased the volkswagen highline petrol costing 8.70 lakhs on road by your goa dealer. The manager had promised a 25000/- discount on 2017 model and 15000 discount on 2018 model. Now that the car has arrived they have reduced the discount to 10000/- after i have paid the full amount. Also i opted out of their 35000/- insurance policy as have a quote of 18000/- from another insurer. The manager threatened that he will remove the 10000/-...

I have made rs. 3 lakhs down payment to novaa motors, volkswagen dealer in thane during oct 2017. However, the dealership was closed during end of oct 2017 due to some unknown reasons. I am unable to get my money back.
Email sent to novaa motors as well as volkswagen is not answered yet. Please advise the way forward for the refund amount or else how can i get new vento through other dealer by making the balance payment...

My car is met with an accident on august 12th. And damaged parts of my car are right head lamp, right fender, bumper, right fog lamp and right alloy wheel. They took four months for repair and till date they didn’t deliver my car and every day they are telling me same thing tomorrow. Yesterday i went to the service center and they raised a new complaint that gearbox is not working properly reverse gear is not working and that part costs...