Volkswagen India Complaints & Reviews

Water was entering tail light of my polo (Mh 03 cm 0113) during monsoon. I approached vw dealer autobahn at kurla who agreed to replace it under warranty. I was told that they will call me up as soon as the parts are available. Since i didn't get any call for a month, i approached them again on 11th nov. They called me to bring the car to their kurla workshop. When i reached there, they said that their warranty manager is not there and directed me to neril workshop after confirming availability of part there since i work in navimumbai.
I dropped the car early in the morning and went to office. At 6 15pm, i got a call that the new part is lock os broken and they don't have any other part. I went all the way back to neril workshop. There was no one to attend me and made to wait for 1 hour with the job not done.
I spent rs500 for transportation as i work in koparkarne which is 10 km from neril.
I have undergone mental and physical harassment for no fault of mine.
I want to hear from you justification for harassing customers.

Hi,

My vento has completed 27792 kms (Date of purchase — 5th march 2016) & given for 2nd service at vidyut motors, pune due to serious brake problem. Earlier service is done as per schedule. As per service adviser, both brake discs/pad needs to be replaced. My expectation is that the same has to be replaced free of cost, as vehicle is under warranty. As per sa, wear/tear doesn't cover under warranty. My concern is as below.
1. Brake disc should not get damaged within 20 months of normal use.
2. This problem is identified well before 2nd service due limit (31400 kms /12th nov 2017 — problem identified on @25th oct 2017)
3. You should re-think the service interval of 15000 kms

My request is to replace the parts free of cost.

Regards

I have a vento tdi model bought back in 2014. The car hasn't even crossed 50k kms. The car was recently serviced, a month back - annual maintenance. Following the service, in a span of 2 weeks, one of the fuel injectors failed. The car was brought back to service centre and they fixed it after 1 week's time at a steep price of 30k inr. Now, after replacing the fuel injector, in another 2 weeks time, coolant system failed. Again the car was sent back to the same service centre, where after trying to inspect it for over a week, the service engineer informed me that the issue will be directly inspected from the head office and that it will fixed at vw expense. Meanwhile, since these failures are quite critical and since the car hasn't crossed 50k kms, i was quite frustrated and raised complaints in social media as well as via email to vw headoffice.

They were so lethargic to look into those and after a span of 3 days they arranged a call with the service centre again which was quite useless. However after a week, i got the call from the service engineer to whom the car was handed over, said it will not be covered under vw and i need to pay 65k inr to fix it.

1. If fuel injector was weak (As they claim), why was it not identified during the annual service procedure?
2. While fixing the fuel injector, they would have had the opportunity to inspect the coolant lines and pump, i suppose? Again why was it so hard to identify!
3. Now, the service center personnel came to a conclusion that it would take 2 weeks to fix which they said after 3 days of inspection., why is it so difficult to expedite the fixing process? The same thing happened while i encountered the fuel injector problem - they took almost a week to get the car up and running! Why is it always taking so much time to get things done?

The weird part of all these encounters is everything happened after the car was sent to annual service, beforehand, everything was working fine.

Car details:
Car : vento tdi
Reg. # : tn31 aj 9779
Engine #: cln257690
Chassis : wvwk13606et030740

Service centre details:|
Volkswagen chennai - abra motors
No 80, ambattur industrial estate, chennai - 600058.

I had bought the volkswagen polo anniversary edition and got the delivery on 27/10/2017 while traveling back home the front tyre bursted and on the same day i informed the matter to customer care of respective showroom (Evm kottayam) and thereafter i visited the showroom for the replacement, they told me that they have informed the matter to the tyre company (Good year) and will let me know but so far i didn't get even a call from their side.
I bought this car only for the reason that i have heard a lot about the safety and so called service features of volkswagen but it has given me a really pathetic and negative experience on the first day itself.
I hope u can understand my feeling and consider the same to rectify the problem at the earliest.
Thank you.

Gopan v

I have requested and complained since 2 months about my polo
Car mh02br 831 - 2 abs sensors which have conked off (And been checked twice by mr faisal) at volkswagen parsi panchayat road andheri east service centre after which my speedometre and petrol gauge has also failed and doesnt work.

So many issues here :

1) every two days every week every date vw staff has given me they have not helped and said “ parts havent come mam”..

2) i called the manager of service station ph no : [protected].

3) several times and she is yet to revert on status of my sensors!

4) i cannot drive my car anymore as even the catalyst is giving oroblems which mr faisal checked when i took car to the service station again.

5) i am spending 2/3k min on ubers and cabs every week because of my cars issues.

6) this is ridiculous and to see vw after sales service go down to this level is shocking!

Please revert and find me a solution urgently as i would be driving at a huge risk to my life and the brand vw!!!

Thank you!

I am chasing vw india from past one month for my fuel pump issue. No one is taking this case seriously. My complaint closed with out resolution. I again complaint to customer care then mr. Kapil called me and said i am regional manager and issue is not fuel pump issue is why you bought a vw car. This type of wording used by vw india. Case id - ccr103132.

They told me to deliver the product in between 15 days. Now it is almost one month but the manager of vw is not able to update the status. When ever i am trying to know the status manager can able to answer like today there will be a allotment let me check. Once i have knowledge i will inform you. After that i am not getting no response. Every time this is happening and also they are telling if you want you can take your booking amount we don't have any problem

My vento hiline desel model 1 yr old. Untill run only 10600 km no problem. I take it for vidhut motor pune service center for first paid service on 3/11/17. On 4/11 they call me and said that there is fuel likage from fuel injection system and you have to pay for it. As car is under 2yr warranty i tell them repair it free of cost but service center not agree. So i call to volkswagon call center and book complaint on 7/11but no response from company also.
It is there responsibility to do it free of cost. Otherwise no meaing of warranty.
They also force me to take extended warranty for 2 yr with cost of rs.18000. If such problem then how should we trust them.
If not done under warranty then i may go in consumer court.

I never knew that buying a volkswagen ameo (Petrol version) comfortline,
Blue silk would be so tormenting. I wanted to present it to my only
Daughter on her birthday on 17th nov 17 and paid an advance of rs 50, 000/- in cash at m/s puran motors pvt. Ltd., allahabad vide receipt no 3579 on 15.10.17, one month ahead, with an assurance that the car would be delivered positively by 15th nov 17.
I was repeatedly confirmed that they would pass me engine no & chasis nos
Etc by first week of the month and delivery would be made before 15th nov.
I was shocked to learn on 09 nov that they just can not deliver by 15th but need another ten days or so. I am writing you as it is exclusively a birthday present to my darling daughter. I wish to keep my promise. Please help.
And arrange to deliver by 15th.
Best regards,
Dr ravi prakash verma

I am very dissapointed i bought volkswagen vento i channged fuel injekter 4 times its very unrelaible car in india i have had many brand none of the whehicle have this problom like this car and the bledy company dont do anything about it i spend almost buying a ekonomic car and bad experince from the company if anyone take this company to consumer court i will be with you with full support. Tel [protected]

The bellow mail i send to vw germany their grou ceo and copy to customer care
Dear mr. Mueller,

I am a jeeta customer and i have an issue in my abs unite and i try to reach yoiu but i didn't got youtr id. Now i have and i am forwarding the mails i have received from local vw dealer partner. My vehicle is having a perfect service record and it is 2010 model, it was covered 1.09, 000 kms. Till the last service of 1, 05, 000 was done at authorised service center and you can check my records.
One thing i don't understand is the abs unite life is only 1, 09, 000 kms...? I still trust german technology, also i am working in automobile field for past 37 years now working as a vice president - operation. According to my knowledge abs unite will not failure just like that and it is not a moving parts..
I send many mails to your german customer care and indian partner customer care... Finely they agree to do replace this abs unite under 30% discount price. As a loyal customer of vw i request you to approve this in goodwill basics. Being a active rotarian / bni member and free mason in my region, my friends are waiting to know how tis issue being resolve by vw.
Most of my friends also a vw or skoda customers who replace their vehicles every three years. I request you to intervine in this issue and help me in continue my patronage with vw.
I still belive vw technology is much superior technology among the other automobile mfr.

Yours in rotary

Rtn mphf pp ravichandran. R
R c of coimbatore midtown
Past president - 2013-14
Zone chairman - phf society - 2014-15
Drcc - 2015-16
Drcc - 2016-17
R i district 3201
India

After my mail to vw germany and indian operation i received a bellow mail from coimbatore dealer

Dear sir,
Greetings from volkswagen passenger cars!
Thank you very much for your patronage towards volkswagen and its products.
This has reference to your volkswagen jetta bearing registration number tn 38bd 4950 and vin no. Wvwf101k0aa552164. The vehicle sale date is 29/10/2010.
We received the vehicle on 21/10/2017 vide job order no. So1713784 at 1, 09, 436 kms for the complaint of abs warning lamp glowing. On diagnosis we, as well as volkswagen have confirmed that abs module needs to be replaced.
On the above subject please refer to the tele-con had with our gm and crm regarding the abs module replacement in your car. As per the discussions and you being a privileged customer, we will bear 30% of the cost of the abs module as a one-time goodwill on replacement.
As you are aware that, your vehicle has crossed both standard warranty of 2 years as well extended warranty period up to 4 years, hence any replacement of parts or repair in the car will be done under chargeable basis only.in case of any clarification, request you to please refer the warranty manual provided at the time of purchase.
The workings on the cost of replacement of abs module is as given below :
The mrp cost of abs module : rs.1, 37, 700/-
Goodwill discount of 30% : rs.41, 310/-
Cost of abs module after discount : rs.96, 390/-
Labour cost for replacement : rs.1, 062/-
Hence amount payable by you is : rs.97, 452/- + tax (Approx.)
Moreover the part is not readily available at our workshop as on date. Hence, we request you to kindly acknowledge this mail with an approval to order the parts and do the necessary for replacement of abs module in your car.
We assure that all the repairs will be carried out and delivered to you as per volkswagen standards & procedures up to your satisfaction. We value having you as our esteemed customer and solicit your kind understanding on the subject.
Should there be any further assistance required, kindly feel free to contact us.
Thanking you and assuring of our best service & attention always.
Thanks & regards,

R. Sreevidhya,
Head - cr
Volkswagen coimbatore
Ramani cars pvt. Ltd., | 54/1a, mettupalayam road,
Kavundampalayam | coimbatore - 641030.
E-mail :- [protected]@vw-ramanicars.co.in

My sincere question is for all the jetta / other model owners, is the abs unite life is only 1, 09, 000kms...? None of from vw or dealership service personal are replaying this question. Some one can advise how to proceed this further.. I am fed up to write mails to all top officials of vw local and their hq..
According to them the warranty period is over more over the vehicle model is 2010 (For your information my service record is 100% perfect and i did my vehicle service at dealership till 1, 05, 000 kms) and they can not to do anything regarding this

A/c tripping problem.
I’ve purchased polo mpi 1.2 on 27 august 2017 from allahabad showroom i. E., puran motors.
On 3 september 2017, i’ve faced a problem related to a/c of my car.
The a/c of my got tripped, only the blower is working and the a/c is not working.
I reached the showroom immediately, they have clean the the fan through water pressure and air pressure but they denied to the fact that the a/c got tripped.
After two days the problem again rise and i informed the service manager there.
They told me that to come tomorrow.
The second time they found that the gas in the compresser is 50 gm as it has to be 500gm (+- 15 gm) normally and they refilled it.
After one week, the problem again persisted, they check the whole thing again and kept my car for two days.
The result was that there is low compressor oil and they refilled it again.
After four days of that, the problem again arises and they check the car and told me that your car is normal and the problem will not rise again.
After one week the problem again rises so they have dis ticket my car.
Within one week from that they have changed my compressor unit.
But on 5 november 2017 the problem again came into existence.
So, i ‘ve visited the service center around ten to twelvth times but my problem is not resolved.
I’m totally not satisfied with the car and the service prvided there.
It’s my humble request to the vw company to kindly replace my car.
Me and family are totally fedup with this annoying car.
Take attention to my complain and kindly respond to my complain.

Hello - your dealer in thane - global gallerie,, has not returned my booking amount of inr 25000/- in oct 2017 as i had to cancel my booking due to dealership problems. Its been over a month that i am chasing them for the money and till date i do not have any firm answer.

Kindly intervene as this is unacceptable behaviour and unprofessional on part of a global company like volkswagen.

Mandar
[protected]

Booked vento from volkswagen thane in sep 2017 and was promised delivery date of 29th sep 2017. Dealership ran into issue, failed delivery and i requested cancellation and refund on 12th oct 2017. After multiple followups on oct 24th they said i will get the refund within 10-15 days. Now again on 30th oct, they are saying refund might take further 1 month and not giving a particular date. Also they are threatening me to take delivery instead (And that too of a demo car).

Raised multiple complaints (Cc100634, med24198) with volkswagen india. Can't believe how they are allowing to run such dealership. It has caused me great harassment, loss of time and still waiting for my refund.

Shame on volkswagen co india

My car no. Gj-12-bf-2889 vw polo (Silver)
Was parked in parking area of the bank, at gandhidham (Gujarat) india, on 8/11/2012 between 12:00 p. M. To 12.30 p. M. The bank watchman informed me that my car was burning in the parking area of the bank. Then i called local fire brigade, as well as, vw road asstt toll free number.
My car was towed at nearly 3 p. M. To nearest vw workshop, gandhihdam (Gujarat)-india on 8/11/2012.
There is no response from the company workshop, till date no action has been taken to repair my car. About five years have passed & still waiting for my car to be repaired. I have several times approach local vw workshop/dealer but till date i have not got any response from local vw dealer/workshop/gujarat head mr. Chirag patel & also recd threating calls recd from your side so many times
I am very disappointed with company approach, as well as local vw dealer. As company claim that they are maintaining international standards.
Regards,

Vinod munshiani

Dear all

I dont see that type of service either paid by the any reputed brand called volkswagen shame on you guys i rasied my matter from 30/06/2017 but no one can came to lead the matter from front i felt today why i am chosen that brand which is full of farud and i am disappointed today and gave my purchaced vehicle back

My all matters are wrritten below and also there done only one issue solved by giving some accessories and balance in my account which is againt in modle farud of car balance matter is remain not talked ever they also done biggest faurd on rto and not returned yet shame on you guys to telling you a brand names volkswagen

I am ankur trivedi from faridabad and i bought a polo highliner 1.5 from volkswagen capital (Automark pvt ltd) new delhi. This was a demo car sold to me by mr. Prince in the presence of my friend ved prakash. I was informed that i would be given a 2015 model car for inr 5, 84, 500 + 80, 570 registration + 27, 033 insurance. I have given them rs 5, 000 in cash and rs 52, 000 via cheque as down payment towards my car. Below are the details of fraud done with me from them:

1) 2014 model of car provided instead of 2015.
2) meter is tempered
3) service record is not provided
4) cheating while charging rto amount, as it comes to be 31, 000 only.
5) compensation provided for differential is lesser as promised.

I had been trying to get a resolution from the company for over last 3 months but i have not got any resolution

I had conversations with the md (Garima mishra), gm (Karan kapoor), sales head. (Jaibeer) and everyone i could but to no avail.

I would request you to look into this matter and help me as i am harassed to the extreme with no resolution at all.

I am visiting almost 30 to 40 times in showroom and service centre to resolve this matter but i cant find any one to resolve my matter

Regard
Ankur trivedi
[protected]

Hi,

This is regarding my new car volkswagen ameo (Mh04 jb 1605, chassis# cwx 164551). I have received the car delivery on 18th october 2017 from volkswagen downtown mumbai.

We have found the scratch mark on the glove box and informed the showroom about the same on the very next day. Due to diwali holidays, the showroom was closed 4 days.

I dropped the vehicle on wednesday 25th october for adding new seat covers. At that time, the showroom consultant - shashak shetty had told me that the glove box would be changed later as the part is not easily available. I have told him that i am not in hurry, he can just add seat covers and drop the vehicle in the afternoon.

I don't know how the showroom found the glovebox part easily after i left from there and they started working on the replacing glove box without my consent. I got this update at 4pm (When i am supposed to get the car from them with seat cover work done) and shashak and zahira requested to keep my vehicle in the workshop overnight for completing the work. I don't know what workshop people were doing with my vehicle as they took more than 24 hours for replacing the glove box and adding seat covers. Something is fishy over here.

I took the car on the next day 26th october 2017 from showroom. After that i started observing the door rattles sound from left side of the vehicle. It is surprising for me that how door rattles sound coming so early from my new vehicle. The cabin (Inside vehicle) suddenly has become noisy and the sound from outside road has stated coming very clearly.

I am completely disappointed with purchase of volkswagen ameo car.in just one week of the car delivery, i am having so much troubles as follows

1. Car delivery delay - booked the vehicle on 26th september, car delivery happened on 18th october 2017
2. 157 kms running recorded at the time of the car delivery which is higher than the car delivery standards.
3. My car infotainment system does not having features like apple car play and android auto
4. Scratch mark on glove box
5. Door rattles sound and cabin noise from outside

I need a full refund of my car as i am not satisfied with this car.

You replace my car or you arrange a neutral volkswagen professional/engineer to do a thorough checkup of my car and get all issues fixed on an immediate basis.

Please treat this as urgent.

I have purchased an ameo car in november 2017. The car has only run for about 6000 kms. The front tyre gave away. Why should the car tyre be so weak? Besides, when i replaced with setphny i found that stephny tyre size is different. I was told by the dealers that this is the design of tyres in the car and every time you use the stephny as replacement of damaged tyres, after repair you have to again replace it. This is inconvenient and in no other car the tyre size are so designed. This fact was not brought to my notice when the car design was being described.in any case since the tyre puncture has taken place so soon with good maintenance and minimal use, i feel that the tyre of the front wheel was weak from the beginning. I demand replacement free of cost.
Sender: itishree nanda, email id: itishree. [protected]@gmail.com, phone [protected]

Dear sir,

I would like to inform you that my polo comfortline car no gj24k3339 had been services by your udaipur service centre on 3rd october, 2017 as per copy of bill attached and i paid amounting to rs. 38, 069/- after taking two days time. I am not satisfied about the services rendered by your service center as marked poor no on getting call from your service center as well as completed your survey feed back but not received any call from your company which shows that all the post feedback work is only a formality.

Please note that i am feeling some of the problems after servicing and paid good amount as under:

1. Getting abnormal sound in engine compare to other volkswagen products.
2. Getting clicking in running of engine as getting irritation and may be affecting average of car.
3. Got only 12.5 km average after servicing of vehicle.
4. Color of engine oil is looking like black which shows that they have not cleaned engine chamber containing old black oil.
5. Color of coolant is looking like rusted which shows that they have not cleaned radiator chamber containing rusted coolant water.
6. One of spare tyre/stapeney found different size of 175 x 70 x 14 in place of original one of 185 x 60 x 15.
7. I booked the services in advance but my car taken for service on 2nd october after passing time of around two hours.

The above complaints showing that your service station has not taken care about services and there is a wastage of my huge amount incurred on services.

I hope that i should get proper solution from your reputed organisation without putting the facts on cold box.

Thanks

N. L. Malpani
[protected]

I got my vento serviced in osl exclusive pvt. Ltd., kolkata. Later on we found some issue with the vehicle as it was not going beyond 2500 rpm in ideal conditions and car was not accelerating above 80kmph. The issue was reported to vw service in kolkata. On my way to kolkata it almost stalled. On inspection we found plastics & screws in the air filter left after the service. We have kept the materials found inside the vehicle. This caused a leakage in a valve.
What level of service is being provided to vw customers is just unimaginable.