Volkswagen India Complaints & Reviews

I have a Volkwagen passat Highline car . Every time we go to the service or with the complaint they attend only 50% of our complaint and each one in the service centre provides different version . The expertise to repair the car is very limited and the prices are exorbitant .

We call customer service there are only call centre people and they do not provide any escalation point and they direct me to the person or dealer on whom I had complained .

They keep milking money with out providing good service

My car no is wb 06 g 3361, jetta,
Given for repair/annual service at vw service centre on 15th dec'17, situated at
36a, gulam jilani khan road (G j khan road), topsia, kolkata, west bengal 700039.
No spare parts are available. Estimated response time is one & half month from 15th dec'17. Car is lying at service centre.
How can we accept such a hopeless situation, where i have to manage without car for such a long period, having bought established brand jetta
Can something be done to supply spare parts quickly, so that i get my car quickly?

I have purchased volkswagon tdi bearing regd. No. Dl8cna 6215 polo 1.2 cr-comfortli from new delhi and after few days i found that the vehicle has clutch problem. I contacted the service centre of volks wagon situated at nh1a, by pass road, jammu, 180010, where the estimate/ replacement of parts of my vehicle has been intimated with regard replacement of mounting, ball bearing, stop, clutch pressure plate, clutch disc and release bearing in which the amount incurred upon these items is 23, 531. I paid the amount vide order no. So1701714d.172814 dated 08.11.17, promised date 10.11.17, after receiving the vehicle i just approached to my residence my vehicle has been automatically stopped. I again approached the concerned service centre, and on the next date the vehicle was found some wire problem where i again paid 500 to the said service centre, before exit from the service centre i open the bonnet of my vehicle i found my coolant body was empty, and on spot i complained to the concerned mistry who told me it is no issue and the water body of the vehicle is ok. I approached to my house, the coolant of the said vehicle has been dropped i approached telephonically many times to the service centre but they do not bothered. I compelled to examine from open market with regard to it, where they have intimated the water body is totally leaked which needs immediate replacement as well as many bolts of engine were found missed.

Hello,
I have called before two days at volkswagen workshop chandigarh for asked the price of glass of rear window. They asked me the price is 900 of mirror and labour is 100 rupees. I called again on the next day for confirm the price. They transfer my call to the store and the person repeat the same price and labour. I booked my appointment of today and the concern person make the bill or around 1300 rupees. Machenic open my window for change the glass but afterthat he goes to store room and they asked that glass is not available. At the time of appointment they asked me that glass is available and you can come. I cannot except this from volkswagen. It is harassment from your side without any of my mistake. It is worst experience of my lifei think it was better if i change my glass from any workshop from outside.

Thanks,
Gagandeep singh
Advocate
[protected]

Dear sir/ madam,

With reference of above mentioned subject, i have logged a complain against volkswagen service centre, m/s global galleria, thane. My vehicle advisor mr. Sahzad and workshop manager mr. Bala patil, but after a long time period you did not take any action to resolve my problems.

I have called volkswagen road side assistance on dated 8 september 2017 for clarify about my vehicle carpet was wet (Got moisture) due to heavy rain on 5 september 2017. I travelled to mumbai suburban and came back 150 km back to my home. Then volkswagen road side assistance advised me for do not drive the car and they arranged to lift my car to thane service centre on dated 8 sept 2017 at evening after that i visited service centre next day on 9 september 2017 to know the condition of my car. That time problems were only bad smell, carpet was wet and a single light glowing of airbags. My car engine was started perfectly and also running well. I asked about my car condition then advisor mr. Sahazad told me that for car washing and drying of carpet cost will be rs.12, 000/- only but when did i asked about airbag problem he told me that complete airbag was damaged and need to replacement then i again asked about cost of airbag system then he replied the cost of airbag is more than rs.1.5 lakhs. That time i was shocked and asked about the detail problem then he again replied that it will not be repaired and need to replace completely then i told him i cant bear this big amount then he suggested to claim it from insurance company and i signed the documents required by him and he promised to deliver my vehicle within 15 to 20 days, and he also told me he will do complete cleaning, drying and servicing of my vehicles including replacement of engine oil, air filter etc.

But after passing of 20 days i was calling to know about the status of my vehicle then he did not respond me properly maximum time he did not pick my phone, when i called on land line number then each time a new person picked my phone and not able to give me proper response about the vehicle.

Then i have logged this complain to you volkswagen india on dated 28 september 2017 vide complain no. Ccr99467. After that a long arguments and harassment i got my vehicle on 11 october 2017 at evening 17:00 hrs. On 11 october 2017 when did i reach to service centre at 13:00 p. M. I have seen my vehicle in dumped (Very bad condition) outside the service centre and there was wine and bear bottled, smoking scraps were also dumped in my car, i found many scratches and scares on outside body and inside. Then i was waiting there, more than 3 hours and made calls 10 to 15 times to advisor then he came at 16:00 p. M. And he instruct to washing my car. After washing they handed over car to me and i driven to home 25 km far from service centre, that day there was heavy traffic jam and i driven not more than 20 to 30 km per hour to my home.


Then, i driven my car after a week near diwali then i got many serious problems in my car then i again called road side assistance on dated 23 october 2017, then they again carried my car to m/s autobhan, volkswagen service centre, vashi, navi mumbai. They have inspected my car and informed me that there is more than 5 lakhs of expenses to repair and get ready my car to drive. When i asked about replacement of airbag system then navi mubai service centre told me that there is only airbag modular is damaged and costing to replace it only rs.30, 000/- and for same this thane service centre told me rs.1.5 lakhs. After some days they again informed me about insurance company is not ready to give any claim then i talked to insurance company with mr. Anil rawal, claim manager - liberty videocon insurance co. And they assured me to attend my claim and again service center called me and told me that oil pump and all injector are damaged/ rusty and due to non coverage of engine by insurance co. They will not give claim and i have to pay about rs.1.5 lakhs to service center. I received last call from autobhan service center on dated 23 december 2017 to get approval from me to start work. And they will email me insurance co. Approval copy and repair cost of vehicle to me. But till now i did not get any mail.

Now i have some serious issues with volkswagen india are as following and hope to resolve as soon as possible.

1. It has already passed more than 3 months, most probably 4 months of my vehicle breakdown and no body bother about my concern.
2. Volkswagen service center, thane did not do any work in my car and they kept about one month with them and my car got rusty due to non operating.
3. They told me completely lies about my car problems and solutions. They breached customer faith.
4. I bought this car from same thane volkswagen show room, and insurance was done by them and told me that insurance is zero debt and cashless facility with my insurance for which i paid rs.40, 000/- premium. And no one told me that engine is not covered in this policy till 3 months and when my car engine got rusty due to non operational then insurance and service center advisor aware me about this point.
5. After passing of four months i am not sure about condition of my car by all the above said bodies.
6. Volkswagen india is also not bothering about my issues and i did not get any positive response from you.
7. Now, i want a perfect solutions of my all above said issues.


I am attaching herewith some pictures of volkswagen service center, thane and some informative documents in this mail for your reference and i hope to get quick response from you.


Regards,

Sanjay singhal

I got second servicing of my car VENTO TDI HIGHLINE at Volkswagen Hubli on 20 Dec 2017( car was purchased in Nov 2015).
During the servicing, I was informed by the Service Centre that the battery of the car is fine/ good condition.
I have been using my car daily and it travels around 35-40 Km a day. On 30 Dec, in the morning at around 0900 h, the car does not start.
On calling the Service Centre, I am informed that the battery is dead/low and need for 'Jump Start'. Later, I am advised by the Service Centre to approach for Road Side Assistance (RSA), therefore, I registered my request for Road Side Assistance at round 1230hrs and my request ID 556777.
I was given assurance by the call centre and RSA team that they would attend by 1630 hrs on 30 Dec.
RSA team did not turn-up to my location at 1630 h and they also refused to attend even though the Call Centre - Mr Ramzan had connected to the RSA in Conference call.
Later, the Call Centre organised another RSA team at around 2300hrs on 30 Dec.
The RSA team was ill-equipped, they were carrying cable without clamp and a battery. Therefore-
1. They were unable to 'Jump Start'.
2. They tried to place battery over the car battery but the failed to succeed- reason best known to them.
3. They tried to remove the car battery - they were unable to trace clamps holding battery.

RSA has organised to attend again at around 0830 hrs on 31 Dec, however they are yet to come.

My Questions
1. Service Centre has checked the battery and said that the condition of battery is 'Good'.
a) Then how is it that within a week the battery is weak/dead.
b) Does the Service Centre carry out any maintenance of battery.

2. The RSA is not responsive, and could attend after 12 hrs.- I want to raise the issue to Consumer Forum for delay attending my request.
3. The RSA team not equipped with proper tools and knowledge about the car.
4. RSA team is not adhering any safety - wearing gloves, head lamp etc.
5. Mr Asin, Assistant Manager in RSA, Mr Ramzan have failed to provide response to my grievance- other than doing 'Lip Service'- Sorry for inconvenience.

All vw owners must read.
I brought a vw polo 1.2 litre petrol in 2011, due to proximity to my office my usage of car is very minimal and i have drove it in total around

32k km so far. Suddenly one day epc light comes on my dashboard, so ready online about it and it says there could be multiple reasons why this
Light could lit up, but because nobody else can open up vw card, i am bound to go to vw workshop, so i send card for checkup.
First of all for 1 and half day they couldn't figure out what the issue is.
Towards the end of 2nd day, i am told that they need to replace one of cylinders which would cost me rs. 60000.
I am also told that it's been more than 6 years now, so your car is old now and can have issues.
Also they say we don't repair anything in workshop everything has to be replaced with a new part!!!

Thoroughly dissappointed with this vw experience.

I am giving it one more try to talk to someone else, if i get any positive reply.

I recently purchased vw ameo car in exchange of vento from vw thane showroom (Global gallery). I got delivery of car on oct 15th, 2017 that too after follow ups with sales team but after 15 days their sales representative called and said our rto registration was not done and we have been handed over temporary number because epayment to rto was not done yet. I called 9-10 times but no desired response from vw. They said it will be resolved soon since thane showroom is closed due to some property tax issues. Either i want my rto registration (With panvel rto) to be done else give me a refund and take your car back!!! - mr. Dilip p vichare.

I am planning to change car for my wife from santro xo in this december as i heard that your co. Is giving options to buy in 2017 and start emi from 2019. I approached your customer care in the last week of november, 2017 and booked a con call revert from gurgaon, shhna road dealer. They called me in the same week and assured for test drive but then and now after that no response from them, then 3 weeks ago suddenly i got a call from faridabd dealer whcih is
'capital vw"- mr. Amarjeet and then contineously every 2nd day, some new person called and fixed a time for test drive, but no response after then. Including today i got a call atleast 7 times in last 3 weeks, but after that no response from them.
Now days already gone and i am nowhere to approach any other options. I dom't expect such a poor and worst response from such a reputed co. Infact, today, got a very rude behaviour, when i told them to make complaint against them.

I tried to contact the andheri service center to book the appointment after missing the appoint set earlier, the reception phone rang for hours and never got picked up then i called up mr kiran whos number was provided during previous set appointment in earlier sms on my phone so i tried to contact mr kiran from andheri service center so its seems he was also enjoying his vacation and never had courtesy to call back the customer.
What kind of mess is this volkswagen customer service today is 26th dec and i am still awaiting the revert... Waiting count and increased frustration

Name - mohit nigam
Vehicle - vw polo tdi
Vehicle no. Mp-09-ck-2017

My vehicle got hit with a stone between road near mandideep bhopal at the speed of only 20km/hr at 3pm on 17/12/2017, which cussed oil chamber damage of my car vw polo tdi, immediately i stopped my vehicle and contacted with bajaj allianze road side assistance to pick my vehicle to nearest service station, which came at 6pm and carried my vehicle to success automobile vw authorized dealer and service station at 7:30pm, from 7:30 on 17/12/2017 to till my vehicle is with success automobile where they have unnecessary started engine of my vehicle total of more than 6 time (2times-17/12/2017, 1time - 18/12/2017, 3times-19/12/2017)- this information i got through an alert with a device smart drive which is attached in my vehicle and the same alert has been confirmed my bajaj surveyor and earlier admitted by work shop engineers that vehicle started in workshop, but when i asked with workshop engineers that why my vehicle has started with broken oil chamber which can cusse other damage too in my vehicle they denied that did'nt started the engine and after couple of minutes success automobile engineer called me and told there is other damage in my vehicle engine which is connecting crank and main bearings and continuously pressurizing me to repolish crank and change the main bearings other wise my vehicle will provide more problem and if i will not change this part the vw dealer will not be responsible for any issue.in this whole scenario success automobile has diverted whole issue from there irresponsibility to other unnecessary chargeable issues, even they called me for a meeting and to hand over my vehicle in there workshop from indore to bhopal on sunday (24.12.2017) on the off day and when i reached after travelling 200kms from my home to there work shop found only a single person who just showed my vehicle and nothing els, i dont understand why they called me on off day just to show my vehicle.., please advice how to deal with you dealer?

Hiii iam a volkswagen polo tdi highline 1.5 owner i bought polo in the year 2013 when i purchased there was volkswagen showroom aswell as service center also in my city rajahmahendravaram. From then next year 2014 there were no showroom and service center, we travel 400kms for servicing many are facing similar issues please do something!!! Thank you...

Car given in mrng arnd 11a. M and is not recieved till 6:30p. M too much time because of work load as 3 cities are taken to singke station, it is advisable to open another service station to reduce the problem causing to the customer.
Moreover a simple part related to seat belt is not available again for which custmr have to come and waste entire day

Hi all,
I have a volkswagen polo tdi car last 2 months before i got a call from volkswagen service station to upgrade the software which can help for new emission systems, after received the car engine check light-engine emission malfunction light glows in dashboard, not sure what to do.

Please let me know [protected] if anyone responding the customer value.

Bought new ameo 20 days before from bu bhandari pashan pune and cars tyre got burst at the speed 40km/h, i gave the car to service centre they gave reason that tyre got burst because car may have gone in pothole on road thats ways tyre got burst we are not responsible for that nor mrf. So whos is responsible the road or the owner. If the tyre would have busrt on highways and met with an accident who would be responsible.

Volkswagen india — regarding breakdown of new vento diesel automatic variant


Respected sir,

This is in regard to a complaint about my vehicle.
Name: dr. Jigar doshi
Contact detail: [protected]
Registration no. : gj12dg8010
Chassis no. : mexf17601nt136680
Engine no. : cwx167373
Model : vento (At) highline diesel veriant
Date of purchase: 29th july 2017
Dealer name : surjeet motors, hisar

Right from the initial days of the purchase of this vehicle we have had issues with regard to the operation of the power windows and battery cell problem and display of 12v battery low on tape. The problem is rectified after a visit to the service center but persists after a couple of days.

The latest issue was that car was breakdown and not able to startup. With help of rsa car shift to vw service center gandhidham and problem identified and battery charged and car returned to me. But after 4 to 5 days problem persist and re send car to service center for further investigation. Gandhidham service center is planned to closed by end of december and they not able to diagnose what will be the defect in battery or start up motor and why rare window is malfunctioning and why gearbox problem also occurs?
They told me to send your car to ahmedabad service center for further diagnosis and to rectify it.
But right now car is in brackdown condition, how could i drive this car to 300kms?
Now as per our talk with customer care i will persionally send my car to ahmedabad automark vw service center to resolve my problems in vento car. But i want assurity latter of company along with rectifying my car's problem regarding that this problem will not happen again or else if problem persist we will replace your car with new one.
Otherwise replace this car with new one.

Notes of problems to my vento car:
1) battery related problem (Self start problem and sometimes battery dead and car breakdown)
2) sometimes car not run even in d gair and car stuck
3) rare window (Other side of driver) sometimes not working properly
4) on car tape display shows message 12v battery low and need to charge immidietly.

Me and my family have been put through a lot of inconvenience and trouble already. I request you to kindly look into the matter and do the needful at the earliest.

Good regards,

Dr. Jigar doshi
[protected]@yahoo.co.in

Respected sir,

This is in regard to a complaint about my vehicle.

Registration no. : gj12dg8010
Chassis no. : mexf17601nt136680
Engine no. : cwx167373
Model : vento (At) highline
Date of purchase: 29th july 2017
Dealer name : surjeet motors, hisar

Right from the initial days of the purchase of this vehicle we have had issues with regard to the operation of the power windows and bettery cell problem and display of 12v battery low on tape. The problem is rectified after a visit to the service centre but persists after a couple of days.

The latest issue was that car was brackdown and not able to startup. With help of rsa car shift to vw service center and problem identified and battery charged and car returned to me. But after 4 to 5 days problem persist and re send car to service center for further investigation. Gandhidham service center is planned to closed by end of december and they not able to diagnose what will be the defect in battery or start up motor and why rare window is malfuctioning and why garebox problem also occurs?
They told me to send your car to ahmedabad service center for further diagnosis and to rectify it.
But right now car is in brackdown condition, how could i drive this car to 300kms?
Now as per our talk with customer care i will persionally send my car to ahmedabad automark vw service center to resolve my problems in vento car. But i want assurity latter of company along with rectifying my car's problem regarding that this problem will not happen again or else if problem persist we will replace your car with new one.
Otherwise replace this car with new one.
Me and my family have been put through a lot of inconvenience already. I request you to kindly look into the matter and do the needful at the earliest.

Good regards,

Respected sir,

This is in regard to a complaint about my vehicle.

Registration no. : gj12dg8010
Chassis no. : mexf17601nt136680
Engine no. : cwx167373
Model : vento (At) highline
Date of purchase: 29th july 2017
Dealer name : surjeet motors, hisar

Right from the initial days of the purchase of this vehicle we have had issues with regard to the operation of the power windows and bettery cell problem and display of 12v battery low on tape. The problem is rectified after a visit to the service centre but persists after a couple of days.

The latest issue was that car was brackdown and not able to startup. With help of rsa car shift to vw service center and problem identified and battery charged and car returned to me. But after 4 to 5 days problem persist and re send car to service center for further investigation. Gandhidham service center is planned to closed by end of december and they not able to diagnose what will be the defect in battery or start up motor and why rare window is malfuctioning and why garebox problem also occurs?
They told me to send your car to ahmedabad service center for further diagnosis and to rectify it.
But right now car is in brackdown condition, how could i drive this car to 300kms?

Me and my family have been put through a lot of inconvenience already. I request you to kindly look into the matter and do the needful at the earliest.

Good regards,

(Enitire mailattached)

From: swaroop salian
Sent: saturday, december 16, 2017 12:00 pm
To: 'customer. [protected]@volkswagen.co.in'
Cc: '[protected]@jagograhakjago.com'
Subject: re: ref no. Ccr101654: volkswagen customer care

It is really sad to know till date no one has reverted on this.

I had to personally take all the pain & go tour kurla service center in mumbai.

Further to add up to my agony, for servicing they took more than 1week to deliver the car. When i forced them to give it back, it was known during servicing they had broken my side mirror.

It was an assurance provided by them they would replace however it is almost 1month+ no one has bothered to call me. My calls are also being unanswered by your service engineer (Cell:[protected]). I am trying from my landline as well which he is aware but not answering.

I am putting the entire incidence to your director mr. Andreas lauermann

Regards
Swaroop salian
Cell: [protected]

From: vw customer care [mailto:customer. [protected]@volkswagen.co.in]
Sent: wednesday, october 25, 2017 5:37 pm
To: swaroop salian
Subject: ref no. Ccr101654: volkswagen customer care

Date :[protected]
Case no : ccr101654
Vehicle registration no : mh3az8068
Name of the customer : mr. Swaroop salian
Dealership name : m/s volkswagen thane
Dealership location : thane

Dear mr. Swaroop salian,

Greetings from volkswagen passenger cars!

This is in reference to your service concern raised with volkswagen group sales india pvt. Ltd., we acknowledge the receipt of the same.

We wish to inform your kind self that your service concern is noted and we are advising customer relationship manager, shweta vaidya from our dealer partner m/s volkswagen thane to attend to you within next 48 hours. Please be assured, your service concern will be resolved under our supervision.

In case, you wish to connect with our dealer partner m/s volkswagen thane, please feel free to contact customer relationship manager, shweta vaidya at [protected] or on alternate number service manager, santosh dighe at [protected].

We appreciate your kind understanding and cooperation.

Assuring you our best services always.
Sincerely,

Customer care
Volkswagen passenger cars

For enquiries/ complaints:[protected]
For road side assistance:[protected] /[protected]
E-mail: customer. [protected]@volkswagen.co.in
Website: www.volkswagen.co.in
Volkswagen office timing: 9:00am – 6:00 pm only on monday – friday

From: swaroop salian
Sent: wednesday, october 25, 2017 3:26 pm
To: 'customer. [protected]@volkswagen.co.in'
Subject: mh03 az 8068 - poor service

Dear service provider,

I would like to highlight the ‘poor services provided by your company.

I own a volkswagen polo, which is due for servicing (I do it in thane from past several years). I had pro-actively called asking for a service on which it was informed to get it done post diwali. I agreed to have this done on the 26th. Till last few days no one called me confirming about my appointment hence again i had to follow up asking whether my appointment is confirmed. To which i got a response stating yes i can get my car on 26th at 10am. I told your person that for this specially i am taking a leave on which he said don’t worry it would be done. To my surprise i just received a call stating the service center does not have the parts available & i need to take my car to kurla or nariman point.

I was extremely disappointed by this approach as this could have been informed earlier. To this your person is bluntly telling a lie stating he had told me earlier about this is issue. This has further agitated me that even it’s a failure on your end you are putting back the blame on the customer.

I need an explanation & solution to this.

Regards
Swaroop salian

Tcs bfsi-bps
Tata consultancy services
Cell: + 91-[protected]

I have bought a care from elite motors - bangalore, & i wanted to renew my warranty within 365 days as there would be a premium difference & hence had transferred the money through online to their account, after transferring they informed as it cannot be done for lesser 365 days slab since the billing date of car was considered & this thing was not informed to me while they took the money.
However when i informed them as i don't wish to continue with them, then they remembered all the procedures to give back my money to me. I have waited patiently for almost 20 & still there is absolutely response including general manager of elite motors.

This is highly not expected service from such a brand. I have recommended all my friends & family not to opt for this brand due to the worst service.