Volkswagen India Complaints & Reviews

To the service head vw india
Dear sir, i had extremely bad service at vw nashik (Sreekripa automobiles). I own vw vento highline diesel purchased on 5th jan 2013. Regular service, only highway and city driving and i love my car. Vw is extremely good in quality of engine, built, safety, etc. I had my 6th servicing on saturday 16/02/2018. I told them to check front suspension noise, glow plug (Heater plug) indicator signal apart from regular 90000km service. I paid rs10500/- for it and car delivered at me same evening. As soon as i started ignition, there was indicator that car needs servicing with spanner signal, i also noticed on driving that front suspension is still noisy, and even glow plug indicator signal is coming intermittently. I called up service advisors namrata sonawane and rahul jachak. They told me take car again on monday for check up and not to tell this issue to showroom manager or not to mail vw india. I am thinking to contact consumer court for cheating at vw nashik.

I purchased a new ameo car highest model from morani volkswagen, ajmer road jaipur and i given my old maruti 800 car under exchange scheme. At the time of finalization of deal, the concerned sales person assured me that they will provide transfer letter of registration certificate of my old car within a period of one month from the date of handing over the old car. Accordingly, i handed over my old car and delivery of new car taken after making requisite payment. Despite of my repeated request and passing of 5 months, no heed has been paying by the concerned staff in this regard. It is pertinent to mention here that hon'ble supreme court has laid down that owner as per registration certificate of old vehicle is liable for all consequences even vehicle has been delivered to any other person on paper. Kindly look into this issue and resolve my problem at earliest failing which i shall take action.

Anju gupta
Advocate

Am using polo highline variant. Kl 20 h 1890 and doing services properly from trivandrum evm. Am fed up in spending money for replacing the abs sensors. 3 of the sensors are replaced and last replacement was done 3 months before. Am having concern about mine and my family's life. Need a permanent solution for abs sensor issue, otherwise i will move legally.

I did my polo yearly service at rajkot on 27.01.2018. After that while driving in the night i felt that my car's head lights are giving less light. But i ignored it. But today when i tried to give self. It didn't happen. When i contacted volkswagen service centre, they told me that battery has to be replaced. But i didn't understand how my battery suddenly stops working after my yearly service. It seems something has been done to my battery. From a brand like volkswagen it is not expected.

Hi team,

I was given for service my polo on saturday moring, they said sunday evening i will give the car, ones reach the showroom, security said, sunday is holiday, no proper information and before laving the car, i told them, i need car by sunday evening, because monday moring i need drop my kid to school, i need explanation from operational team, otherwise i will file case against dealer & vw,

Note: this is concern person talk to me from vw dealer,
[protected],

I had purchased vento 2015 model with chasis no mexl1560gt046647 on november 2016 as they had given me good offer, it had done just 13500 kms vehicle stopped functioning on the highway at midnight 1am on 4th of feb, the vehicle was promptly towed down to service center and i had to run around to arrange a vehicle for my family to reach home, service people called me next day and informed me about fuel injector failure, since the vehicle was underwarranty they replaced it, i asked them just one thing what is the cause for the failure and how much will the car run with it as it had done only 13500 kms, they gave some vague answers, so i asked the service center to inform the head office about which they avoided, i called the customer care and complained about this, and informed them i do not want the car, for which i have lost the trust. I had complained on 12th of feb and till now no action is been taken, so i am thinking to go to the consumer court along with all social media channels, and by seeing all the reviews volkswagen has the highest fuel injector problem for which i have lost my trust for whatever they say. If any one wants to join for the same please contact me [protected], as they are playing with so many customers. Its one of the famous brand in the world which are manufacturing defective cars and playing with the money of common man.

Dear sir
I have delivered my car polo bearing registration

No jk02 ar9574 at work shop of volkswagen pathankot for maintenance one month back. I am not getting back as the workshop official are saying that we are not getting required spare parts from company. I am suffering physically as well as mentally. Please help me so that i may not suffer more

Couple of days back I got the software upgrade done on my Vento 1.6 diesel 2012 model. Post the upgrade engine noise, knocking sound has significantly increased and intermittent jerking in low gears. I want the software to be removed from my car. VW is Big time cheater. I must say that VW staff must be under pressure to keep chasing the customers for software upgrade. They must have called me at least 50 times in last 4 months to get car for software upgrade. I regret blindly giving my car for upgrade without knowing exactly what they are doing with the car and future consequences. I expect to hear about this complaint on urgent basis.

. I have been servicing my car on time every year and now i got a response that the service detail of the 3rd year is missing. The service station has informed me that egr has to be replaced and it costs 50, 000rs. Why should i pay such a huge amount? What is the point of giving my car for regular service and buying from volkswagen?

I have been having problems since the year i have bought and it is very annoying.

Regarding the service :i am having bad experience. The engine guard was missing twice in my last 2 services.

Vehicle registration number gj-01-kn-1238. This is the second time i am facing this problem, and it's annoying. The first time i had a failed injector was in ahmedabad, we were towed by flatbed to the ahmedabad vw service center. They said the reason for the failed injector was adultrated fuel, and the same was changed on warranty. I was with my mother and my brother on the road for nearly 4 hours until the flat bed truck arrived, and when you don’t know the language of another state it becomes a pain. From that time the problem of the car worsened. The second time i had a injector fail was in ahmedabad, me and my sister went for a shopping. And on the way i had the same issue, "vibration of the engine, dashboard engine inidcation and coil indication", immediately called up the ahmedabad showroom, who helped us get the car fixed in just a day, ie changing of the injector. The second time i had the injector problem was again in udaipur on 3rd feb 2018. Was going to attend my friends wedding with family. At around 3 in the afternoon i had this problem ie vibration on the engine and the dash board lights. I immediately stopped near a hotel. The place was ghodaghati. Called up my service center in udaipur vw. Who gave me the toll free number. When i asked them about the complaint, instead of giving me a solution he was talking about how many vw cars he own. Imagine it is the gm o[censored]daipur vw speaking like this. He had nothing to say other than adultrated fuel. He even said that they would charge me for getting an injector replaced though i have a extended warranty on my car till 2016. Mine is not the only car running with the same fuel from the same bunk. I also happened to refer vw cars to many of my friends, but not anymore. Anyhow i called up the toll free number provided. Spoke to a representative. Who was not even knowing what she was saying or doing. She gave me the same reason adultrated fuel. My car was assigned to a specialist named shaddab in vw udaipur. The fuel was not the problem, but the injector was. I have changed injector number 2 and 3 till date. Fuel is imported by government of india so tell me if there is problem in fuel i go through the indian govenment. Actually, there is no problem in fuel quality there is problem in your injector. I had spend about 70k on that but still the problem remaining. I have never got such worst service anywhere. I have driven many cars of different models, but never driven a car so bad. This car is not fit for the indian roads and u cannot complete your journey with this car. We have lost our confidence in volkswagen. As of now the vehicle is having ignition problems and still the engine is vibrating a lot. If my complaint is not being attended to, on top most priority, i will take my complaint to the consumer court and the indian automobile association till i get an answer.

Thanks in advance.

-jayram desai
[protected]

Note : i have not got any reply from the people of volkswagen nashik.

On 24 th of january i had given my motor vehicle for servicing to your authorized volkswagen service centre (Vento with vehicle number mh 43 aj 1272), as i was planning to go out of town (Mumbai) within next two days.

Please note that there was no issue at all in the car, it was just the fact that i was going out of
Town, i decided to have an overall service of my car.

Till date my car has been undergoing services only in authorized service centre of volkswagen. The people from the service centre nashik diagnosed my car and suggested me to change the following parts.

Below are the parts that were suggested to change :

1. 3372489 mag, pro oe5w4o
2. Lock cylinder lubricant
3. Filter element with gaske
4. Plug with
5. Air filter.
6. Fuel filter
7. Dust and pollen filtererl
8. Cleaner
9. 1 set of brake pads
10. Brake disk
11. Bulb “longlife”

Total of all this cost we around rs 19, 532

On which the parts were changed after my approval.

While taking back the car, it seemed to be little abnormal. I called the showroom people again and reported them the same,
They confirmed that there wont be any issue as of 300 to 400 kms,

Next day while going to mumbai suddenlythere was white smoke coming out of my vehicles’ silencer. This incident took place atshahapur. Observing such an incident just after the servicing was very heartbreaking. I towed my vehicle from shahapur to nerul’s volkswagen service centre. On checking further
By the service people there, i was handed over an estimation of rs 3lac. Which included the replacement of the following parts as it was damaged (Egr cooler, egr cooler, coolent, 4 injector, injector belt, high pressure pump, columnr rail, fuel pipe, fuel pump, fuel, fueltank clean, fuel suspension, erg hosts, gasker, erg bolt)

However we had given the vehicle to the showroom for the purpose to let us know what is the fault?
Hence the diagnosis of the vehicle should have been done then and there and reported to us.
It is because of the negligence from your side that have put me into such a trap.
Please note that we are not fools to report and spend such expense on servicing our vehicle at the showroom
And here to your lame and avoidable expenses from your end. Our vehicle was at a proper condition while being reported to your showroom.
Hence please avoid lame excuses and provide the solution at the earliest.

Further i personally went to the service center in nashik, explained them the whole scenario. Hearing this (Showing all the estimations given to me by the nerul service centre) they suggested me to bring the car to nashik and confirmed me that they will solve my issue as my car had gone through regular servicing. As suggested i again towed my vehicle from mumbai tonashik.

I would appreciate if you could look into this matter seriously. As i am sure you can appreciate, i rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost. Towing the vehical from shahapur to neru and again from nerul to nashik (I have kept the receipts as proof).

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, i will consider taking further action to resolve the complaint either through the department of commerce or through the courts.

Awaiting for your positive response.

Regards,
Chirag mohan karkera
Mno: [protected]

One year ago i had purchased a vw beetle from your (Then) registered volkswagen dealer global gallarie (Now defunct).

After making all payments & taking delivery, i was comfortable as i had signed up for finance from vw finance who had also collected payment for for “zero depreciation” insurance. (Even this is not clearly mentioned in the insurance papers.)
Despite repeated follow ups, i did not get my rc. Nor did i get the original copy of the insurance papers.

One year later, in the went for renewal of insurance and i was in for a rude shock.
This is what my insurance agent pointed out:

1. My beetle has 3 different car registration numbers, leading to the captioned suspicions:
* insurance “cover note” mentions “mh04 tc 1234
* number plate mentions mentions “mh 46 ab 1497”
* officlal website parivahan.gov.in mentions “mh 46 ba 1497”

2. Car number plate supplied by volkswagen is different from registered number.
By making your customer drive with wrong number plates, you are liable for criminal charges.

3. If you had helped ensure that the rc was delivered, you would have hopefully noted the wrong number plate..

4. You have given wrong car registration number to insurance co. (Future generali) & thereby created problems in the insurance.

Please confirm that the above was a mistake and tell us how & when you help rectify the same.

Volkswagen polo epc and engine issues for my new vehicle (Drive only 16k kms). Vehicle speed was reduced 80 kmph to 10 kmph within few seconds while driving in highways. I bought a volkswagen polo (Highline) 1.2 petrol in 05-may-2017 at the hosur volkswagen dealer, tamilnadu, the vehicle has not yet completed a year. I have faced a lot of issues on the car such like epc and engine alert on dashboard and also lot of vibration in the vehicle engine all of a sudden. Whenever epc alert came the vehicle speed is utomatically reduced and the break is not functioning properly. Because of this problem i was met with an accident and i am getting mentally agitated/irritable during the driving. A first time, epc alert comes on september 2017 within 5 months after the first service.

The epc and engine issues occurred more than 5 times. Its not resolved. I have raised complaints for couple of times. I am very much afraid to drive my vehicle in highways. I too get a poor response from the service center every time. Now also my vehicle in service station and i am getting irritated and post this issue in social media to alert new customers. Thoroughly disappointed with this volkswagen experience.

Volkswagen polo epc and engine issues for my new vehicle (Drive only 16k kms). Vehicle speed was reduced 80 kmph to 10 kmph within few seconds while driving in highways. I bought a volkswagen polo (Highline) 1.2 petrol in 05-may-2017 at the hosurvolkswagen dealer, tamilnadu, the vehicle has not yet completed a year. I have faced a lot of issues on the car such like epc and engine alert on dashboard and also lot of vibration in the vehicle...

Dear all,

My car is vokswagen vento (Hr51aw7779).

I purchased an amc (Amc no-375) from broadways auto faridabad, haryana.
But after 3-4 months the agency got closed, so we had to go to another agency by the name of volkswagen capital auto (Delhi) and we were assured that we will get the full benefits of the amc.

In that amc i was provided 2 free services, in which one i used for 2nd service.

So today i went to volkswagen capital auto (Delhi) for the 3rd service & i got to know that i can only get 7000 off with amc service coupon and rest i have to pay.

Now let me know one thing why should pay a single penny for the service for which i have paid in amc.

The capital auto (Delhi) representative says that they can not do anything in this as the amc was purchased from another agency not from theirs.

So is it my mistake that i bough a volkswagen car and bought an amc and after that you guys just take a back-step and say that you cannot do anything. Does it really matter that amc was bought from a agency or b agency. All i know is it all belongs to volkswagen. If this is how volkswagen treats its customers cheats them.

Then i guess it will be my last car from volkswagen and wont even let my relatives, friends buy a volkswagen.

Please solve this issue asap.

Regards,
Nishank garg
+91 [protected]

Placed vento diesel car for servicing in ranchi on 16-01-18, after diagnosis some problem arrived and still lapsing 17 days the part is not available, today service adviser is informed 21 days more required for availability of parts. It is very painful to delaying so many days.
Kindly treat the matter on utmost priority towards reduce the service time and delivered with in least time frame so that we can feel happy.

Dear sir/ madam,

With reference of above mentioned subject, i have logged a complain against volkswagen service centre, m/s global galleria, thane. My vehicle advisor mr. Sahzad and workshop manager mr. Bala patil, but after a long time period you did not take any action to resolve my problems.

I have called volkswagen road side assistance on dated 8 september 2017 for clarify about my vehicle carpet was wet (Got moisture) due to heavy rain on 5 september 2017. I travelled to mumbai suburban and came back 150 km back to my home. Then volkswagen road side assistance advised me for do not drive the car and they arranged to lift my car to thane service centre on dated 8 sept 2017 at evening after that i visited service centre next day on 9 september 2017 to know the condition of my car. That time problems were only bad smell, carpet was wet and a single light glowing of airbags. My car engine was started perfectly and also running well. I asked about my car condition then advisor mr. Sahazad told me that for car washing and drying of carpet cost will be rs.12, 000/- only but when did i asked about airbag problem he told me that complete airbag was damaged and need to replacement then i again asked about cost of airbag system then he replied the cost of airbag is more than rs.1.5 lakhs. That time i was shocked and asked about the detail problem then he again replied that it will not be repaired and need to replace completely then i told him i cant bear this big amount then he suggested to claim it from insurance company and i signed the documents required by him and he promised to deliver my vehicle within 15 to 20 days, and he also told me he will do complete cleaning, drying and servicing of my vehicles including replacement of engine oil, air filter etc.

But after passing of 20 days i was calling to know about the status of my vehicle then he did not respond me properly maximum time he did not pick my phone, when i called on land line number then each time a new person picked my phone and not able to give me proper response about the vehicle.

Then i have logged this complain to you volkswagen india on dated 28 september 2017 vide complain no. Ccr99467. After that a long arguments and harassment i got my vehicle on 11 october 2017 at evening 17:00 hrs. On 11 october 2017 when did i reach to service centre at 13:00 p. M. I have seen my vehicle in dumped (Very bad condition) outside the service centre and there was wine and bear bottled, smoking scraps were also dumped in my car, i found many scratches and scares on outside body and inside. Then i was waiting there, more than 3 hours and made calls 10 to 15 times to advisor then he came at 16:00 p. M. And he instruct to washing my car. After washing they handed over car to me and i driven to home 25 km far from service centre, that day there was heavy traffic jam and i driven not more than 20 to 30 km per hour to my home.

Then, i driven my car after a week near diwali then i got many serious problems in my car then i again called road side assistance on dated 23 october 2017, then they again carried my car to m/s autobhan, volkswagen service centre, vashi, navi mumbai. They have inspected my car and informed me that there is more than 5 lakhs of expenses to repair and get ready my car to drive. When i asked about replacement of airbag system then navi mubai service centre told me that there is only airbag modular is damaged and costing to replace it only rs.30, 000/- and for same this thane service centre told me rs.1.5 lakhs. After some days they again informed me about insurance company is not ready to give any claim then i talked to insurance company with mr. Anil rawal, claim manager - liberty videocon insurance co. And they assured me to attend my claim and again service centre called me and told me that oil pump and all injector are damaged/ rusty and due to non coverage of engine by insurance co. They will not give claim and i have to pay about rs.1.5 lakhs to service centre. I received last call from autobhan service centre on dated 23 december 2017 to get approval from me to start work. And they will email me insurance co. Approval copy and repair cost of vehicle to me. But till now i did not get any mail.

Now i have some serious issues with volkswagen india are as following and hope to resolve as soon as possible.

1. It has already passed more than 3 months, most probably 4 months of my vehicle breakdown and no body bother about my concern.
2. Volkswagen service centre, thane did not do any work in my car and they kept about one month with them and my car got rusty due to non operating.
3. They told me completely lies about my car problems and solutions. They breached customer faith.
4. I bought this car from same thane volkswagen show room, and insurance was done by them and told me that insurance is zero debt and cashless facility with my insurance for which i paid rs.40, 000/- premium. And no one told me that engine is not covered in this policy till 3 months and when my car engine got rusty due to non operational then insurance and service centre advisor aware me about this point.
5. After passing of four months i am not sure about condition of my car by all the above said bodies.
6. Volkswagen india is also not bothering about my issues and i did not get any positive response from you.
7. Now, i want a perfect solutions of my all above said issues.

I am attaching herewith some pictures of volkswagen service centre, thane and some informative documents in this mail for your reference and i hope to get quick response from you.

Volkswagen is not solved my complain even they don't have courtesy to revert me back of my calls and emails after 5 months of long time period.

Kindly suggest me, what should i do now? Would i go to consumer court to file a complain against volkswagen india?

Regards,

Sanjay singhal
Cell no. [protected]
Email id: [protected]@gmail.com

My car was given for repair but was not repaired for the diagonised issue and even after repair the car is not in running condition. After delivery for the first completion the car got brokedown within 10 mins with the same trouble. After the second repair during delivery they said the evap is not working. The engine alarm was on. They garanteed to run the car that there is no issue. I refused for that but still they garanteed and i was forced to take the car. I ordered for the pirge valve. Today morning i was on emergency but my car got brokedown in midway. Iam really worried about what service they have done.
I need a proper diagnosis for the car.
Please help

I am a. Sudhadharani and i have booked vento highline plus diesel at with ramani cabs tirunelveli district tamil made on 19/01/2018 and was assured the delivery of the vehicle with in the days. But now i am informed by the showroom that they don't have stocks and they offer me some other model. So i request to look in to it and arrange for the same model vehicle at the earliest.

Dear sir
This is kind information for you that on dated-25.01.18 my car fr lh tyre burst during driving on speed-60km/h on highway, i complained it to my service agency they refer me to mrf tyre agency in rewari location. Still no response from both side.

As you aware this maru-a defect, but no one serious regarding same, i am still running with defective batchcode tyres. Please confirm me who is responsible if some miss-happening occur with me due to these tyres.

Car purchase on-27.12.17
Problem occur on-25.01.18
Millage-1650kms
Please look in this matter seriously as this is maru-a defect.

Regards
Vinay kumar
[protected]