Volkswagen India Complaints & Reviews

I am a. Sudhadharani and i have booked vento highline plus diesel at with ramani cabs tirunelveli district tamil made on 19/01/2018 and was assured the delivery of the vehicle with in the days. But now i am informed by the showroom that they don't have stocks and they offer me some other model. So i request to look in to it and arrange for the same model vehicle at the earliest.

Dear sir
This is kind information for you that on dated-25.01.18 my car fr lh tyre burst during driving on speed-60km/h on highway, i complained it to my service agency they refer me to mrf tyre agency in rewari location. Still no response from both side.

As you aware this maru-a defect, but no one serious regarding same, i am still running with defective batchcode tyres. Please confirm me who is responsible if some miss-happening occur with me due to these tyres.

Car purchase on-27.12.17
Problem occur on-25.01.18
Millage-1650kms
Please look in this matter seriously as this is maru-a defect.

Regards
Vinay kumar
[protected]

Sir last week sunday 21 st my vehicle was break down at ramanathapuram near chitrankudi village. The recovery vehicle came and pick up the vehicle same night there is a problem in oil league fuel pumb... But till date the vehicle not deliver to me when i asked the incharge person he tell always we will make quick but last 10 days with out my vehicle i suffer please help me...

Last week i'm calling trivandrum volkswagen for looking for new vw polo, there is many call but no response, finally a sales executive call mr aneesh. He just call and disconnect it... I'm extremely sorry. This is not a volkswagen standard..
That dealer is a poor value for customer. I'm mention this is not maruti suzuki or hyundai or tata,,, this is volkswagen

Recently, in an emergency situation while i was driving my child to hospital at night, my car (Volkswagen vento tdi-2010 model) suddenly reported coil alarms on display. It then started vibrating heavily and would not move over a speed of 20kmph. By gods grace, i was able to get a taxi and reached the hospital in time. The next day, i visited my nearest volkswagen authorized repair center at volkswagen kochi, they reported faulty fuel injector on 1st cylinder and the repair cost would approximately be rs.23000/-. My car had covered only under 35000kms in 8 years and i was really surprised to face this situation from such a reputed car manufacturer. Even though the customer executive agreed that all vento tdis before 2012 had this faulty fuel injector issue, there was no mercy in charging the same from a customer at a later stage. Recently, by july2017, the company had recalled my car for some software update in regard to cheating of emission norms. However, i am really upset that there is no system in our country that would force these car manufacturers to recall these defective cars and repair it free of cost during the life time. My car no. Is kl-07-bq-0139 and it is still at the repair center waiting for a decision to be made on replacing the faulty injectors. I hope an appropriate decision is made in situations like these by the concerned so that the rights of the consumers are highly protected in our nation.

Dear sir,

I have given my brand new polo gt for denting and repainting because of some scratches.. I didn't observe the problem at the time of delivery because it was evening when i received the car.. The way i received my car was in a very bad shape.. I could see lots of dots where it is repainted and the painted got spread to my fog lamp glasses also the front bar.. The way car got serviced for my new car was very bad.. I could see 4 nuts also removed and not fitted.. Its not even expected by volkswagen that to in a authorized service center.. This way i lost all the hope for giving any service to the volkswagen authorized service center.. I would like to take a serious action on this for the work done to my car. Please take an action on this and fix it asap.

I am here with attaching the pics and the invoice for the same...

Thanks n regards
Shbani

Hello,
My name is sanjay naik.
I purchased a volkswagen vento tsi highline plus petrol on the 30th of december 2017 from volkswagen downtown prabhadevi, mumbai.
My engine number is cbzk38873
Chassis number is mexh17603ht145468
My ownership experience has been pretty disappointing to say the least.in the first week of purchase i could hear a rattling sound coming from the underside of the car. I was not sure from which side it was actually coming from. I thought that it would be a passing rattle and would disappear by itself but that was not the case unfortunately. Other problems that i would also like to note are that of my front armrest creaking when resting my hand on it. It was a genuine issue as i got it rectified from the service centre.
Also the rear left hand side door wouldn't open from inside. It turns out that some cable in the door handle was loose and they got it fixed.
My main complaint is the unsatisfactory quality of materials used in the car. I have heard people saying that german cars are well built and have top notch interiors but in my opinion it's a big let down.
Coming to the workshop topic now. My car had been dropped off to the service centre on 11th of january 2018 for a general inspection. The main issue of the underside noise wasn't addressed, but a new issue cropped up in the form of a front driver side window noise that was unexpected of. My front armrest sound was also fixed. I got back my car the same evening. I drove it the same evening and i could hear a unrefined noise coming from the rear. Well i thought it was addressed but it wasn't to be.
My second workshop visit was on 24th of january. I waited there the whole day and issue wasn't rectified. The service advisor and his team took 6 trial runs of my car and they were struggling to identify the noise. They were supposed to give me some update on my car today i. E. The 25th january 2018 but i didn't get any specific response in respect to the noise, but i got a casual answer saying that the work is still going on. The car still remains to be at the service station as i am writing this. So i received my car on 26th feb at 2:55 pm. The sound had gone but there was a black stain on the driver's seat. I also felt that the transition between the reverse to the parking gear wasn't smooth as before. It feels a bit hard. The driver who dropped off the car always gave me the invoice. The invoice has a long list of parts that were replaced and refitted in my car like the shock absorber, steering gear etc. This is not acceptable on a new car. It's barely been 25 days since i got my car and it feels that the car is a year old. I had never imagined that they would change some parts on my new car. I am totally unhappy. I had also told my advisor to polish off a few small scratches on my car which he didn't look into. The scratches still remain. I cannot keep sending my car to the workshop again and again. The car also wasn't cleaned perfectly form inside.
I am not pleased by this attitude and i would like a replacement of the car and if that's not possible, then i would like a full refund

I’d given my car for repair after an accident. I was given an estimate with all the problems. Later when i followed up for its delivery, the coordinator stated more problems which i wasn’t told earlier.
Cross polo, dl9caa6100, moti nagar service station, new delhi.
I am facing major traveling issues. Get the issue resolved or i’ll take strict action.

We gave our car for regular service on 18th january 2018, in apple auto, whitefield. This is third time our ac was not working. It occurred first in may 2017. The service team was unable to find any resolution, they took nearly 15 days. They don't tell the customer about the progress.

This time the team told it will take 1 day, but on calling they extend it to monday, then calling on wednesday the team kept the phone on hold and then didnt picked.
We needed the car urgently.
I am fed up with the after sales service and its pathetic.

I want a strict action against them.

One of the worst services in these few year i has experienced with vidyut motor - sivajinagar, pune vw service centre. No body responds to customer technical queries and totally irresponsible behaviour. They dont bother about others time and issues.
Need volkswagen intervention in resolving the issue urgently. I own a polo petrol - trendline 2011 model. An proud customer till now and hope for a professional and customer satisfaction from your end.
Below is the summary which i think vw only can understand.
Issue : on 04th december 2017 i have given the vehicle for regular scheduled servicing in good condition without any issues to service centre and got it back on 11th of december 2017 after regular service and checkup. Same day i drove 4-5 km to my home and parked the car. Next morning on 12th december 2017 when i tried to start the car it cranked and after some vibration started while driving lost some speed and within half km of driving car broke down on the road. Got a yellow colour error signal of catalytic converter & ems.
After lots of foul commitments of sending a technician at site, i have to tow down the car to service centre. They told me it need to check and took the car on their possession.

After a long followup after 10 days they informed me there was a issue with engine speed sensor and need to be changed. Due to unavailability of stock they took 10 more days to correct the vehicle. After continuous followup they delivered the car on 30th december 2017. While driving back i found little bit excessive heating from bonnet area informed the same to the service adviser and he said its normal.
Now after almost 20 days again the car is not starting and broke down. When trying to start its cranking but not starting.

I am really disappointed about the low workmen ship at the time of servicing and pretty sure that has only lead to all these issues. Now also have a reliability issues for future fault finding with vidyut motor-pune.

Request you kindly suggest a solution for the same.

Three time i have faced injector problem. Every time vw told bad fuel. Kya toyota, maruti, nishan etc. Me injector nai lage vo to nai kharab hote, unme bhi indian fuel he dalta hoga ya unke liye fuel import hota hai.. Vw is bakwas brand.. Vw cheating indian for long time. Main 'injector problem' ek group bna raha hu for legal fight jo bhi friends mere sath ana chahta hai to plz [protected] par whatsapp kre. Vw ki to... Thanks

I bought volkswagen ameo comfortline diesel car in may 2017 reg no rj 23 cc 0540 chassis no mexb17600ht121294 engine no cwx158188. I got it checked (General check up 7500km) up by tanya cars service center jaipur and they reset service duration at 17500 km. Recently on 8 jan 18 it started giving excessive white smoke when i checked i found there was no coolent in it so i topped it up by castrol coolent, but smoke doesnt stopped so called roadside assistance, they took it to service center jaipur. The man at center told me for general service and they did it after that they told that it has problem with injector nozzle and they shouldhave replaced it as it was on warranty but they denied telling that its not manufacturing defect blaming deisel quality.

As i have option for deisel than to fill it up from fuel pump. And if it is not manufacturing defect then it should not be started all of sudden. Because i am filling deisel from same fuel pump. And behaviour of service center was so rude as i did a mistake by buying volkswagen car.

From my part service was due on 17500 in meter and i was bit late to take it to center as car ran 18000km, but this doesnt create issue in injector nozzle as it is not part of first service.

Hoping for better response from your side to make replacement as it is in warranty otherwise i will be left with no option then to go in consumer forum, which i dont want from my side as i trust a lot on volkswagen quality and their service

Thanking you in advance

Kuldeep
Cont-[protected]

Regarding my polo g. T:
Colour: candy white
Mileage - 26, 138kms.
My car was given for annual service on the 28th of july 2017 and i had informed them that there was a squeeking sound from the dash-board.

The service officer was mr. Usmaan shariff (Ph no. [protected]), i had called him on the 29th of july 2017, he mentioned that he was unable to detect what the problem was and why the sound was present. On monday, 31st of july 2017, he mentioned there was a problem with the "apron" of the car and he also mentioned that the part costed only rs.350 and that it was a minor job and the part would take three working days to arrive from volkswagen.

It was also mentioned to me by mr. Usmaan shraiff and the manager of m/s bangalore motors pvt ltd. That it was a "manufacturing defect" and they would repair the car free of cost. But the fact that it was a manufacturing defect disturbed me so i did my research and to my utter disappointment found that it was not a minor problem. I also found that if this part was to be replaced/welded, the resale value of my vehicle would be zero, as it would be considered as a damaged car. This defect could have also endangered the life of the occupants of the car in case of a calamity as it is an intergral structural member of the vehicle.

I further informed volkswagen customer care about what i found out. I registered a complaint and case details are as follows,

Date :[protected]
Case no : ccr93711
Dealership name : m/s volkswagen rajajinagar
Dealership location : bangalore

I then received an email from volkswagen customer care requesting me to connect with the dealer partner "m/s volkswagen rajajinagar" relationship manager mrs. Usha s at [protected] which i promptly did on the 4th of august. She said that she would call and inform me about the progress on my complaint by saturday (5th august). As i had not received a call until monday (7th of august), i called her, and she has further requested for another day. I had requested them to send me an email regarding the actual issue and till date i have not received any email or call regarding this.

I am not willing to accept this vehicle back and i want a replacement of this car as i feel cheated that a car with a major manufacturing defect was sold to me by a renowned company like volkswagen..

Due to the inefficiency of their company, i do not have a car for the past 5months.

Dear sir,

Our car vento, number wb06h 8733 bought in november, 2011 was sent for the annual servicing at the topsia service centre, kolkata on 14th of december, 2017. At this point there were no other problems of the car, otherwise it would have been highlighted and rectified. After servicing was done the car was brought back home. From the next day onwards there was an oil leakage underneath the car in the morning every day. After a couple of days of leakage we contacted the service station at topsia, kolkata. They advised us to send the car over to the service station.
We sent the car over and after checking for oil leakage the service personnel mr. Tapash said there was no problem and sent the car back. Again from the next day there was a slight leakage and there was a constant sound for the first hour when the car was driven. Now all these problems cropped up after the car was sent for servicing.
Again i contacted the service station and they told us to bring the car over. The car was sent on the 8th of january, 2018 afternoon and kept overnight to see what problem occurred in the morning. No one contacted me to inform me about the car. I contact the workshop several times and then one mr. Jayanta roy called me and informed me that after a thorough check up it was found that there was a crack in the water pump and due to that there was leakage of coolant and this seeped into some oil container and there was hence an oil leakage. The service personnel mr. Jayanta roy gave an estimate of rs. 22000/-. I talked to his senior mr. Tushar and he also said that the water pump has to be replaced. He offered a small discount of rs. 1000/-
I am sorry to state that there was utter and gross neglect on the part of the service personnel, as a result of which the car developed all these problems. None of this was there earlier otherwise the car would have been sent earlier to the service station. Also, when the car was sent for a check up of oil leakage the first time after servicing, it was a slip shod work and the problem was not resolved. This was entirely the fault of the service personnel handling the car, as a result of which i faced such harassment and had to send the car over again. The second time the check up was done the service personnel came up with a bill of rs. 22000/-.
This is utter harassment of a customer and the service personnel have not done their job properly. As a result of which i am saddled with a huge bill.

On complaining at customercare i received a complaint number as follows:

Case no : ccr108818
Vehicle registration no : wb06h8733
Name of the customer : mrs. Shampa chakraberty / mr. Debasish chakraberty
Dealership name : m/s volkswagen kolkata 2 (Topsia)
Dealership location : kolkatta

Immediately after the above number was allotted i received a call from mr. Tushar of topsia service centre, kolkata where he threatened me that nothing will be done about my email, since the email has been sent to him for further action.
I think such intimidation is unbecoming of a senior professional like mr. Tushar. I feel harassed and threatened since i am a lady and it is highly unbecoming of mr. Tushar to talk to me in this manner.
Again an inflated estimation for damage done by the topsia service centre to my car was emailed to me amounting to rs. 24, 808.94 by mr jayanta roy, this time by increasing the amount by another rs. 2000/-! The fault lies with the service centre in damaging my car and i wish you to take this seriously, since i am a lady handling this matter and my husband is out of station.
I wish to state that i shall not bear any of the cost since the damage to the water pump was done by the service personnel.
I also wish to state that the mail talks falsely of me sending the car on the 9th of jan, 2018 whereas the service to the car was performed on the 14th of december, 2017 and after that the water pump developed some problem. The car was also sent to the workshop the week following 14th of december, 2017, which the mail fails to mention.
This is tantamount to serious harassment and as a customer i wish to state that if this matter is not resolved i shall have to take legal steps and the help of social media and the press which will further damage your reputation, which is already damaged worldwide because of reasons known best to you.

We have been subjected to a lot of harassment due to no fault of ours. We are unable to pay this bill and demand that the entire amount be paid by volkswagon.
We are also thinking of buying another car but from the service which we have received from volkswagon over the years we shall definitely not buy any from your brand. We would also not recommend any of our friends to buy volkswagon cars.
Please see that the entire work is done at no cost to us. We wish to receive a communication from your end in this matter at the earliest. Till then the car is lying with the service station.

I also wish to state that since the car which runs on diesel, is lying at the workshop since the 9th of jan, 2018, any further damage done to it or if the battery dies down, the cost for the same has to be bourne by the workshop.

Thanking you,
Yours faithfully,
Dr. Shampa chakraberty, wife of mr. Debasish chakraberty, owner of the car.

My car (Volkswagen vento) met a accident i had given my car for insurance at that time i did not got proper service they delayed in giving me my car as well as after 4 months of its their is a variation in colour of my car in which front part and rear part of my car are having a different colour tone n when i complained they said k their will be some variation this is the sort of service i got from volkswagen i am really fed up of it now worth spending 15 lakh for car n getting such service

Dear sir,

My vento rj 14 xc 4993 has gone for general check up after six month of purchase. There was some problem in opening of dicky (Boot space), which was rectified during service but when on that evening i came from office and saw a very small dip (Dent) on the top of it which i immediately informed to tanya person. He advised me to sent the snap and after receiving the snap the persons started to deny the incident and was telling that when car moves from workshop there was no dent. I told them that it is not visible when look casually since it is very small. They now started not to respond my call.in such situation i am surprised how i will send my car to this center in future.

This is a very bad experience in very first service. I am not at all expecting such a service from world's best car makers.
Please intervene into it and arrange for resolution of my grievances. I am attaching here the screenshots of discussion with tanya (Service provider) people for your reference.
Regards
Shailesh kumar
Mobile [protected]
Email: [protected]@sbi.co.in

I had taken my vento highline (Hr 26 bq 1645) to the vw hubli (Karnataka) showroom on[protected] with regard to a complaint of the epc sign showing up on the dial and also lot of vibration in the vehicle engine all of a sudden. Firstly, the service engineer took 3 days to revert to me mentioning that there is a probable wiring issue which he wasn't sure of. On asking if the vehicle would be fine post the wiring change the advisor says no sir not sure we might have to even change another part and to that my question was the same that will the car be fine post that and the advisor said maybe sir. I said how can you not be sure of what you are doing and also who bears the cost of the spares if the vehicle is still not repaired to which the vw advisor said that i (Customer) has to bear the charges.

This is a pathetic condition of service where-in the showroom service station is not sure of what the problem is, they want to do a trial and error testing service on my vehicle based on the expense of the customers money. Totally infair and also they mentioned a waiting period of 12-15 days per part. Can anyone help me with this unprofessional behavior of the company or should i take the brand to court? Need a revert on the same asap from concerned authorities.

Regards,
Ujwal sharma

My car vento went for annual servicing on the 14th of december, 2017. After the car came back from next day there was slight oil leakage. I contacted the workshop and they requested me to send the car back fro check up. I sent the car back and after checking up the service personnel said nothing was wrong and sent the car back. From next day again there was slight oil leakage. Again i contacted the workshop and sent the car back on the 8th of jan, 2018. The workshop checked the car thoroughly and said there was leakage in the water pump and verbally said that rs. 22000/- would be required to repair it.
I told them that firstly, the car developed problems after servicing hence the damage to the car was done at the time of servicing. Secondly, when the car was sent for the first time the service personnel did not check up the car properly. That was a gross error.
Thirdly, when they did check up the second time the car was sent, they placed a very very hefty bill on me. Now they have sent me a bill of even larger amount, rs. 24, 808.94!
I think they are harassing me since i am a lady and i am looking after the car in the absence of my husband who is out of station.
I feel that such behaviour will damage the goodwill of the company and myself and my husband will never recommend anyone to buy volkswagon.
I wish to state that the damage done by the topsia workshop, kolkata to my car be rectified free of cost by the workshop.
This is a consumer complaint which may be taken up by me in the consumer forum court.
It is also a case of harassment of a customer by a reputed company and may be quoted in the media too.
I wish to state that i shall be happy if my request of free repair of the defect is met.

I am Volkswagen Vento user from some time now. I bought this brand because I have heard so many good things about the Volkswagen Service and quality. But after few years of purchase I suddenly realised that it was a mistake which is now proving to be very costly. The following are the issues which I observed:

· The Turbo charger (Whole Assembly) of my car got broke and the cost for the same in your service centre is almost 1.6L which is dam high. As on date the total kilometres driven by me is almost 81K (I own this car from past 4.5yrs) Now I have read many articles on the Turbo charger part on the Internet and everywhere it was clearly given that these turbo chargers do not get easily damaged and they remain functional almost till the car is Alive/running. I have also read that they usually break down due to AirFilter/Oilfilter etc issues, Which ideally should not be the case as from my side I always did proper servicing of my car on time at your Outlet. Still I fail to understand that why my turbocharger got broke.

· The 2nd issue is that from the Air gauge (The Area where we check the quantity of Engine Oil) where usually some smoke comes has now started throwing some black Oil. When I checked on Internet and also consulted some of my mechanic friends they clearly told me that my car engine is having a back compressor.

All these issues in my car started coming after 5th June’17 when I submitted my car to your service centre for some Engine Software up gradation. I received multiple calls from your side that my Vento car is pending for some Engine Software up gradation after getting the up gradation all the above issues started appearing
or
The Volkswagen team did not Service my car properly resulting in the breakdown.

Tell me is it my fault that even after doing all the timely servicing and normal check-ups my car come up with all these issue. Before purchasing this car I heard very good things about the Volkswagen Vento Engine and it was said that your car engine lifeline is more than any other variants brands available in the market. These engines and other parts can run upto more than 2Lakhs Kilo meters if handled properly. Now where should I go and with whom should I contact. I am not a business man I am an office going middle class person who purchased this car for the comfort of mine and my family, Now it has become a burden and I don’t want to spend any more money on my car.

Vehicle Registration No : UP32ET7711
Vehicle Name: Volkswagen Vento 1.6 Comfortline
Name of the Customer : Mr. Amit Trivedi
Contact number:+91 [protected]
Dealership Name : M/s Volkswagen Lucknow
Dealership Location : Lucknow (Uttar Pradesh)
Desirable Resolution: Volkswagen Team should accept their mistake and repair my car free of Cost. They should also give me the warranty of the part which will be changed.

I have purchased vento in 2012 and i am facing the issue that repeatedly diesel is leaking from the injector pipe and spread all over the engine, its very risky for me and my family because i've noticed a diesel smell, so i decided to look under the hood, and found the engine cover had a large spot of sprayed on diesel under it as well as around the cover mount near all injectors.

Br//
Sourbh
[protected]