Volkswagen India Complaints & Reviews

We booked a volkswagen polo top end model with sports kit from automarks motors pvt ltd located at andheri (West). It was handled by nadeem shaikh, niyati. At the time of collecting the cheque on 27th february we were told that the sports kit will be available in the next week that is by 7th and it will be fitted and the car will be ready by friday. Next day being last day, i had to taken the delivery to ensure that you can get the vehicle billed in that month. After that when i asked for mail on delivery of the kit, i was told another story that volkswagen has stopped producing the kits and they have arranged it from a dealer. The kit has been couriered and the delivery will happen by friday. When i started following up on wednesday started getting answers like we are waiting for the status. When i asked on friday they were not able to get the answer. I was told on friday night that we will let you know by saturday morning. There was no call from anyone in the morning. I was given nos of niyati, i spoke to divya [protected] she did not call back. I tried nos of vinesh naik he did not pick up the calls in the morning. Finally i could connect with him at 3:15 and asked for the nos of customer service head, but was told that it can be given only by divya. Immediately after that i tried calling divya on her call she did not pick up the call. Finally i could speak to her at 3:30. It has now been committed that they will update me in writing on the delay and the date of delivery and installation by 4:15 p. M today.

Hi, i have my vw jetta 2012 model (Tn 02au2500) for service mangalore service centre a month ago.
I had my abs fixed at that time never had any problem with my abs all this days..
For past few days i had sign show in my car abs
I called the service centre to enquire they said i had to change one more part which had to be changed last time but they did not do it …
My question is i kept my car there for almost 1 month and why haven’t they changed it
Now i should i give my car againg for service to fix this problem again.
I am really not happy with the service ….
I want an reply from the volkswagen

I purchased a volkswagen ameo in december 2017, with the expectation of getting good after sale service as per the brand reputation. But having a very bad experience at morani volkswagen service center, jaipur, rajasthan.
My car met with an accident on 18th feb'18 and the car was dropped at the morani volkswagen service center in jaipur on the same date. Since 18th feb its been 18 days and the work in progress of my car is negligible. Sufficient staff is not available at the service center. Everyday some or the other person is on leave and no work has been done since so many days. I am facing a lot of problem without the car and the kind of response the body shop persons give is not at all satisfactory.
Kindly look into the matter and do the needful asap, taking so much time for such jobs is not at all acceptable.

Ashwin mehta
[protected]
Volkswagen ameo
Rj14 yc 5436
Chasis no: mexk17603jt086711
Insured from oriental insurance co.

Myself viky joarder from ranchi jharkhand, had placed my car (Wb 06f 0883) in ranchi service centre on dated 16th jan 18 for starting problem, but till now it is their custody. After passing of 48 days they are telling, still one parts is under "back order", don't know when the parts will come.
Simply i am getting shocked about either their irresponsibility or really what is the problem?
May i expect some timely action? Will the requires spares be supplies to the ranchi dealer immediately keeping in mind that volkswagen is not so popular like maruti whose spares are available everywhere. The monopoly of the volkswagen in the matter of spares certainly puts the customers at disadvantage that's why more and more people are switching towards maruti vehicles.

I hope volkswagen customer care will look into this and delivered quickly on utmost priority and i still believe my choice is the best.

Regards,
Viky
Ranchi
[protected]

I own a volkswagen polo tdi highline bearing registration number ka-04-mq-4209 which i purchased from volkswagen whitefield (Bangalore) in august 2015.

Of late (From past 2 months) there is a lot of noise emanating from under the hood and the car used to vibrate/shake like a truck/tractor. So, i gave my car the volkswagen whitefield personnel after obtaining an appointment on 2018-mar-03 (Saturday) morning at 10.

After examining the vehicle, the service adviser one mr. Nigil (Attached screen shot of message received about the service request and adviser) explained me that the noise and vibration was due to some mecha-tronic failure and it would be fixed by updating some specific software.

But after a few hours he informed me that the fuel injector for the third cylinder of the engine was not working anymore and had to be replaced. My car has run only 40000 kms and i wonder how a fuel injector can fail so soon unless it has some defect during the process of manufacturing or assembling. This fuel injector is very costly - around 24000 inr.

Today, i. E. 2018-mar-05 (Monday) i have been contacting the volkswagen whitefield personnel for an update on my vehicle from past 2 hours. But they are unable to ascertain the service adviser till now and neither have they put effort in checking if my car is even present there. They have been giving false assurances that i would be contacted in 5 minutes. But i have not received a single call from them (There are call records to prove that i have called them thrice in 2 hours). Pathetic service.

Volkswagen whitefield (Located in mahadevapura) at bangalore has thus shown unethical, pathetic, unresponsive and irresponsible after sales service and i request strict action on this errant office.

I am owning a volkswagen polo since last 1.5 years and the experience with the polo servicing and quality has been extremely poor.
The volkswagen dealer in gujarat vadodara - automark motors, is not doing there work sincerely.

I am facing a problem with my break pads and my car is 11000 kms so far.in just 11000 kms if break pads are damaged, then i would be compelled to doubt on the quality of volkswagen parts.

Volkswagen boasts so much about the build quality and it is really shameful for me to say that quality of servicing and spare parts is highly poor.

I want the break pads to be replaced within my warranty and automark is denying on that.

If this happens, i will be highly furious and will never ever recommend anyone to go for any volkswagen car.

Please look intp this issue and get it resolved.

Hi,

I own a volkswagen vento car kl 29 g 39. I am happy with my vehicle and i love to drive my car.

But the problem is about the service. I purchased the car in 2013 and i took the service from ernakulam, thiruvalla and kottayam service centres. Frankly telling all centres are the worst. Even the telephone operating people do not have the courtesy to listen what we say.

One week back i gave the vehicle for regular servicing in ernakulam service centre. Even though, i paid rs.25, 500/-, they have not done it properly and now vehicle is in such a condition that i'm not able to drive it. Clutch showing problem and no pulling. Vehicle is raising without increasing speed too. Horn gone. Now its in my car porch. Since kottayam is the nearby service centre i requested them to send somebody to take my vehicle and repair. The lady attended phone arrogantly told that they do not have drivers to pick up. I have already paid amount for roadside assistance when i purchased the car.

I am thinking about changing my car since 5 years over, but i am afraid to purchase a volkswagen car because of this.

With regards,

Leena s
Chief manager
State bank of india
(Owner of car kl 29 g 39)

Highly disorganized arrangements at volkswagen ranchi-its shocking:

I am. Having a vento for last 7 years and presently i am posted to bokaro and i am sending my vento for service at sai autowheels - ranchi since 2016.
On 14/2/2018, i reached with my car for some fault check up with a pre booked appointment for which i was advised by vw ranchi to reach by 9.30 am on 14/2/18. I landed around 10.10 am and tried to call mr papu kumar and mr dev rishi both didn't answer the phone as they were busy in a morning meeting. Larer mr sumit was allocated the car for fault checking. He inspceted the vheichle and prepared the jobcard and the car was sent for washing.

My car was unlucky and in the the midway of washing the power went off and the washing was stopped as generator was not in function due to out of disel. When i tried to intervene with mr sudhir ojha service in charge'he was busy with internal meeting with staff for sorting out some local unrest among staffs.
When enquired it was learnt that the fellow who looks after deisel was on leave for last one or two days so diesel could not be procured we aw. Most unfortunate is that some one named kishore has gone for getting deisel from petrol pump today morning but he was yet to land up till 11.27 am.
I sincerely fail to understand. Vw service ranchi where you have 250 landings every month can run out of deisel to run the genset. More so the service engineer and the staff are not free to take calls of a pre booked appointment at 10.10 am when the appointment was for 9.30.

As per the invoice generated at the time of receipt of car (After survey from icici lombard) the promised time of delivery was 15/2/2018 14.00 hrs, however the car could not get ready till end of 16/2/2018. My driver reached on 19/2/18 and received the ar from vw ranchi.

Vw india is a brand, as a bonafied customer of vw we expect some brand image from vw, its like a 5 star car.

So my sincere request to vw india management team to kindly bestow its personal attention to sort out the issues and have a great future ahead for vw in general and vw india sai autowheels - ranchi in particular.

Dear Sir/Madam

My name is Shashidhar Reddy Chitukula, i was a resident of Hyderabad, Telangana, INDIA.

I have a Volkswagen Polo, I am a regular customer to the Volkswagen Deccan Service Center, Which is located in Ramanthapur, Uppal, Hyderabad.

Once i had a problem with my car, The car stopped during the drive, So we called the service center to send a technician to fix the issue, The technician came to the location and fixed the issue and recommended us to send the vehicle to the service center for a regular checkup. After few days i decided to send the vehicle to the service center for a checkup.

After i send the vehicle to the service center, the next day the vehicle adviser said the vehicle is not getting detected by the scanner to check the issues. He said to give him some time to find the issues. Point to be noted that I have sent the vehicle in the running mode, its not been towed. After two days the adviser called me and said that the parts related to fuel system are completely damaged and all of those are to be replaced. I have the photo copy of the estimation which the adviser sent me for the spares. The estimation was around 2.30 Lakhs INR.

I was totally shocked with the estimation. Another point to be noted, before few weeks the vehicle was sent to the service center, there was a heavy rainfall in our area, there might be a change of water getting to the engine.But the vehicle was parked when there was a rainfall and it was not in the running mode.

After i received this estimation, i enquired with my other sources and every gave me a mixed response but after a strong discussions i decided to go further to fix the issues in the service center and get my vehicle repaired. Before i proceeded further i asked the guarantee of the spares. Then they replied even after fixing this issues and replacing the parts, they said they cannot guarantee the engine working condition. Again i started to think whether to get the vehicle repaired in this condition or sell it in this condition. Because its foolish to get it repaired by spending 2.3 Lakhs for spares and around 4 Lakhs for the engine replacement coming together 7 lakhs, which i can buy a brand new car.

Finally, I decided not to trust these guys and started to take second opinion. Another point to be noted, The vehicle adviser said we cannot take the vechile in a running condition and it has to be towed, But my other mechanic said since you took it in the running mode, they has to give your vehicle in running mode, After few arguments in the service center, they finally gave our vehicle in the running mode.They also charged me 2000 INR for the checkup charges.

Now, After coming out from the service center, I took my vehicle to 4- 5 different mechanics who can repair the Volkswagen vehicles and who has experience in the different Volkswagen service centers. Every one said there is no such problems which your service center adviser has said to me, except few minor problems.

After i took my second opinion i realized that your service center tried cheat me with the wrong estimations and wrong repairs. How could you do this to the regular customers.

Now i got my car repaired with in the amount of 25000 INR and now its running good. I am not going to leave this issue as easy. you tried to cheat me and my trust on you.

Please find the photo copy of the estimation which your service adviser has sent to me.

I am strongly decided to fight for the justice.

There is no proper update on my complaint till date, I spoke with the Gereral Manager (Mr.Raju) regarding this, but he is trying to pretend that there is nothing wrong from their service center, He trying to compromise us that this is not a serious issue to look into, At one point of conversation he was saying that they gave us this wrong estimation keeping the future performance of the vehicle in mind, How can we decide the future damage of the vehicle in the present situation and gave a huge replacement estimation.

Also, in the initial conversation the manager was saying that the vehicle came to the service center in Towing Condition, which is absolutely wrong because my brother drove the vehicle to the service center for a general check-up, you can also check the CC camera footage and when i raised this question he said he was mistaken, How a manager speak to customer in a situation like this with out the proper information.

Also, When we took the delivery of the vehicle they charged us INR 2000 for the check-up charges, but they didn't provide us any bill for the amount, When i asked the manager about it, he said only 500 has been paid on the bill and the rest is in the credit, which has not been informed to us and didn't provide us any bill.
When i asked what is the purpose of keeping my amount in the credit, They were saying that they did some fuel tank cleaning and they didn't charge for it, if that is the case, why didn't they charge it in the beginning and now how can they charge it after the delivery of the vehicle, Finally the manger agreed to refund my balance amount.

Finally, I am not getting a clear and proper justice from the people of the service center, with their conversation i came to a conclusion that they tired manipulate few things from my vehicle and charge me for nothing.

Being a regular & trustful customer, i was to ready to invest INR 3 to 4 Lakhs of amount for nothing.

My main question is if the vehicle is having the problems which the service center technician has detected, why the vehicle is running good till date with out any malfunctioning, the repairs which i did to my vehicle is completely different from your estimation. The repair which i did to my vehicle are
1. Oil Change
2. Filters Change
3. Interior cleaning
4. Coolent Change
5.Air Bag Module Calibration

Which costed me around INR 22000, and its running very good with out any problem, where did the error signals or warning signs gone with any repair or replacement.

I want to Know who is behind this Scam, If in case i am not satisfied with your investigation, i am also preparing to proceed legally from my side.

Dear sir,

This is with reference to my car vw jetta 2.0 highline tdi purchased from kun capital motors pvt ltd - vehicle regn no. Tn 02 ba 5670, the vehicle was taken during october 2014.

Since then, the car has been running into a series of manufacturing defects.

1) engine stalling / shut off: the car had a major problem which is above 120kms rpm vehicle stalls and all functions just freeze (Steering gets locked, brakes fail, and engine shut down) for this reason the car was in and out of your work shop several times, as they were unable to identify the error causing the same, they would simply return the car erasing the error codes, after all repeated efforts and complaint raised to your office they have made some repairs on 18th may 2015. Under warranty (11, 043kms). Invoice no. Sip151010 (This problem would have made me and my family to a death situation)

And issued an extended warranty for additional 2 years foc.

2) the 1st service was carried out on 26 sep 2015 (14, 925kms), and in the list of billing battery has been tested but in (16, 687kms) 23 nov 2015, invoice no. Sip155682 the battery was dead and replaced under warranty.

3) 18, 250kms - the cluster panel was replaced under warranty as false indications were shown for this again car was sent in for least 3 -4 times until after repeatedly sending the car to workshop they decided to replace, invoice no. Sip158323

4) 23, 000kms approx - the battery was dead and replaced under warranty for which they have not shared the invoice copy.

4) 30, 095kms - battery replaced again under warranty invoice no. Sip161056 dt.28 feb, 17

5) 31, 029kms - error code - steering light and abs light where glowing during running time. Invoice no. Sip161258 - dt.21march 2017

6) 31, 437kms - battery & sensors - connected to abs failure & traction control glowing continously, adaptive headlight failure, esc failure. Particular parts replaced after 4 times of vehicle going in and out of workshop. 11april 2017 finally replaced. Battery they are saying is fine - but vehicles doesn't start most times, should go dead any time i guess, this battery issued is connected with a component alternator i believe. The problem is with the alternator.

In view of the above, the car is most of the time in your workshop. The loan emi being paid is for the car to be sent to your work shop only. Worst part every time the car needs to be sent 3-5 times for the same issue they just erase the error code and send back, the same problem raised by the time car is home and has to be sent again & again.

25th feb, 38, 500kms the battery is dead, for which i had to pay up your road side assistance and also error code esc failure and adaptive head light failure and a small yellow light is shown like a steering wheel symbol is shown, your omr service adviser mr. Anish told will arrange for a pick today and inspect the same. Will your vw jatta car break down battery dead and other problems every 9000kms?

Whats the point of purchasing a premium car and suffer with so much problems and car lying in your service center half of the period.

This is causing a huge pressure on me. Either you may take the car and replace for a new car/ extended warranty for another 2 years period, failing which i am under so much of stress caused because of purchasing your car i ll have to take this to consumer court.

The extended warranty was given only because your team knows this car is prone to series of issues in the future. Your immediate action on this needed.

Other than the above minor issued which were there:

1) diesel lid opening failure. Rectified

2) disc looks rusted from beginning - they say its not a problem, all cars of vw have the same issue is what they say.

3) music system hangs (Unable to diagnose)

4) the phone charger doesn't work (Still not rectified after repeated complaints)

Request to look into this provide me an immediate action on the concern and proper service with necessary extended warranty or you may replace the car. Failing which i shall be raising the same to consumer court.

Regards

Deepak

[protected]

I have purchased my vehicle from volkswagen thane (Global gallarie motors pvt. Ltd.in 2012 and the vehicle was being maintained by global people from over a span of five years. Global had offered an amc for a period of two years in june 2016 and i had accepted the offer as it was thru registered dealers of vw. The contract was issued for the period from[protected] to[protected] and as per the terms & conditions of the contract, global had offered to provide two paid services and two general check up during the amc period. I have also made a payment of rs. 20488/- for the amc., copy of the amc document is attached herewith for information.

As per my knowledge they have carried out only two services till june 2017. The 3rd service was due somewhere in octoberr 2017 and i was awaiting a call from the workshop which did not happen. I tried calling on the landline numbers but there was no response. Susequently, it was learnt that the showroom was shut down due to some problems. I waited for almost two months but there was no signs of activities seen at the workshop.

Since servicing of my vehicle was already due, i approached volkwagen navi mumbai and got the servicing done at their service centre but had to pay for the service.

In my view, my vehicle should have been serviced by global gallaries motors upto the expiry of the contract (I. E.[protected] but they have failed to do so. I had to travel a distance of 70 kms for servicing at navi mumbai which caused inconvenience for me.

Request volkswagen to look into the issue and help me in getting the service extended by global people.

Thanks & regards,
Prashant v naik

I just bought a brand new vw vento in october 2016 on the pretext of german brand name and its hi quality. However, after 1st service, it starts encountering issues like battery replacement, rust on vw logo and front grill though they sell on a guarantee that the car will not catch rust till 7 years and its not even 1.5 years, one can see all rust on the chrome parts which shows the poor quality of chrome plating. Secondly the plastic parts inside the vehicle are also not durable at all and there is no warranty on plastic parts.
Every time i give my car for servicing, i feel cheated and they will surely recommend you to change one or the other part. I think its a very good car but after sales is equally bad. Vw reputation is at stake.

Hi,

I serviced my car in the first week of feb 2018 at vw authorised service centre at bangalore north, nagavara and i am completely unhappy with the service as the following week i was travelling with my family to mysore and the car behaved very different and could speed up above 80 km as it was vibrating very badly and luckily i managed to reach back safely. Unhappy with the whole experience returned back to the service centre to explain the same they advised me to change the tyre and alloy wheels and also a loud noise from the ac could also be heard, however was not happy with the way i wa s dealt as it was totally unprofessional and just after the service thats the worst i could expect from such a big company/brand. I talked to the gm and he was being very diplomatic and unreasonable. However when i consulted other experts i was very clearly told the alloys were fine it was only the tyres that needed to be changed and i did the same and the problem vanished. The service centre experts only boasted about their knowledge and hardly had the same understanding among themselves as everyone had their own version and explanation and none of which were correct. I truly fail to understand how can we let go of this kind of service as the first thing my long drive could have been fatal just after the service as they were not able to identify there was a problem during the service and want to bring this to everyones notice and really ensure that this does not happen to anyone else. Kindly guide and help regarding the same as i don't want to leave this at this stage and keep quiet about it. I am trying to take legal action against them and ensure it does not happen to anyone.

Sir,
I bought volkswagen ameo comfortline deisel car from Tanya cars pvt ltd(near sanghi garden Tonk Road) Jaipur(India) in May 2017.
on Monday 08 Jan 18 it started giving excessive white smoke when i checked found it has no coolant so i topped it up from local market but issue remains the same, further i called volkswagen roadside assistance and they picked the car and left at tanya cars service center jaipur (sitapura ind area, tonk road, jaipur) . person at center told me for general service and then did it after my persual and told me that car is OK but will give smoke for initial 4-5 KM when i refused to took up my car as car is new one and smoke issue should be resolved
further they said it has injector nozzle defective and reason they gave is because of deisel quality and silly excuses and said its not manufacturing defect( as car is under warranty for 2 years) and they dont have any reply for coolant reduction(1.5 Ltr) and they denied it for free replacement.
as everyone takes deisel from fuel pump and if its because of deisel than problem should occured a long time ago but as it started all of sudden which is because of material defect but they dont want to admit it and giving silly excuses which is not at all related to injector nozzle issue, and their behaviour was so rude as i made a mistake by buying a car. and they started pressurizing me for paid replacement of parts, whereas it should be replaced free of cost as car is under warranty and part used is defective.
i tried contacting volkswagen customer care(India) but they also not taking care about it.
Car is still with service center and its been one and half months and i am suffering form mental agony because of this.
so i request you to instruct then to replace defective parts of my car as car is under warranty.

reg no of car- RJ23CC0540
chassis no- MEXB17600HT121294
engine no- CWX158188
reg on name of KULDEEP
cont- [protected]

To the service head vw india
Dear sir, i had extremely bad service at vw nashik (Sreekripa automobiles). I own vw vento highline diesel purchased on 5th jan 2013. Regular service, only highway and city driving and i love my car. Vw is extremely good in quality of engine, built, safety, etc. I had my 6th servicing on saturday 16/02/2018. I told them to check front suspension noise, glow plug (Heater plug) indicator signal apart from regular 90000km service. I paid rs10500/- for it and car delivered at me same evening. As soon as i started ignition, there was indicator that car needs servicing with spanner signal, i also noticed on driving that front suspension is still noisy, and even glow plug indicator signal is coming intermittently. I called up service advisors namrata sonawane and rahul jachak. They told me take car again on monday for check up and not to tell this issue to showroom manager or not to mail vw india. I am thinking to contact consumer court for cheating at vw nashik.

I purchased a new ameo car highest model from morani volkswagen, ajmer road jaipur and i given my old maruti 800 car under exchange scheme. At the time of finalization of deal, the concerned sales person assured me that they will provide transfer letter of registration certificate of my old car within a period of one month from the date of handing over the old car. Accordingly, i handed over my old car and delivery of new car taken after making requisite payment. Despite of my repeated request and passing of 5 months, no heed has been paying by the concerned staff in this regard. It is pertinent to mention here that hon'ble supreme court has laid down that owner as per registration certificate of old vehicle is liable for all consequences even vehicle has been delivered to any other person on paper. Kindly look into this issue and resolve my problem at earliest failing which i shall take action.

Anju gupta
Advocate

Am using polo highline variant. Kl 20 h 1890 and doing services properly from trivandrum evm. Am fed up in spending money for replacing the abs sensors. 3 of the sensors are replaced and last replacement was done 3 months before. Am having concern about mine and my family's life. Need a permanent solution for abs sensor issue, otherwise i will move legally.

I did my polo yearly service at rajkot on 27.01.2018. After that while driving in the night i felt that my car's head lights are giving less light. But i ignored it. But today when i tried to give self. It didn't happen. When i contacted volkswagen service centre, they told me that battery has to be replaced. But i didn't understand how my battery suddenly stops working after my yearly service. It seems something has been done to my battery. From a brand like volkswagen it is not expected.

Hi team,

I was given for service my polo on saturday moring, they said sunday evening i will give the car, ones reach the showroom, security said, sunday is holiday, no proper information and before laving the car, i told them, i need car by sunday evening, because monday moring i need drop my kid to school, i need explanation from operational team, otherwise i will file case against dealer & vw,

Note: this is concern person talk to me from vw dealer,
[protected],

I had purchased vento 2015 model with chasis no mexl1560gt046647 on november 2016 as they had given me good offer, it had done just 13500 kms vehicle stopped functioning on the highway at midnight 1am on 4th of feb, the vehicle was promptly towed down to service center and i had to run around to arrange a vehicle for my family to reach home, service people called me next day and informed me about fuel injector failure, since the vehicle was underwarranty they replaced it, i asked them just one thing what is the cause for the failure and how much will the car run with it as it had done only 13500 kms, they gave some vague answers, so i asked the service center to inform the head office about which they avoided, i called the customer care and complained about this, and informed them i do not want the car, for which i have lost the trust. I had complained on 12th of feb and till now no action is been taken, so i am thinking to go to the consumer court along with all social media channels, and by seeing all the reviews volkswagen has the highest fuel injector problem for which i have lost my trust for whatever they say. If any one wants to join for the same please contact me [protected], as they are playing with so many customers. Its one of the famous brand in the world which are manufacturing defective cars and playing with the money of common man.