Volkswagen India Complaints & Reviews

Shame on volkswagen co india

My car no. Gj-12-bf-2889 vw polo (Silver)
Was parked in parking area of the bank, at gandhidham (Gujarat) india, on 8/11/2012 between 12:00 p. M. To 12.30 p. M. The bank watchman informed me that my car was burning in the parking area of the bank. Then i called local fire brigade, as well as, vw road asstt toll free number.
My car was towed at nearly 3 p. M. To nearest vw workshop, gandhihdam (Gujarat)-india on 8/11/2012.
There is no response from the company workshop, till date no action has been taken to repair my car. About five years have passed & still waiting for my car to be repaired. I have several times approach local vw workshop/dealer but till date i have not got any response from local vw dealer/workshop/gujarat head mr. Chirag patel & also recd threating calls recd from your side so many times
I am very disappointed with company approach, as well as local vw dealer. As company claim that they are maintaining international standards.
Regards,

Vinod munshiani

Dear all

I dont see that type of service either paid by the any reputed brand called volkswagen shame on you guys i rasied my matter from 30/06/2017 but no one can came to lead the matter from front i felt today why i am chosen that brand which is full of farud and i am disappointed today and gave my purchaced vehicle back

My all matters are wrritten below and also there done only one issue solved by giving some accessories and balance in my account which is againt in modle farud of car balance matter is remain not talked ever they also done biggest faurd on rto and not returned yet shame on you guys to telling you a brand names volkswagen

I am ankur trivedi from faridabad and i bought a polo highliner 1.5 from volkswagen capital (Automark pvt ltd) new delhi. This was a demo car sold to me by mr. Prince in the presence of my friend ved prakash. I was informed that i would be given a 2015 model car for inr 5, 84, 500 + 80, 570 registration + 27, 033 insurance. I have given them rs 5, 000 in cash and rs 52, 000 via cheque as down payment towards my car. Below are the details of fraud done with me from them:

1) 2014 model of car provided instead of 2015.
2) meter is tempered
3) service record is not provided
4) cheating while charging rto amount, as it comes to be 31, 000 only.
5) compensation provided for differential is lesser as promised.

I had been trying to get a resolution from the company for over last 3 months but i have not got any resolution

I had conversations with the md (Garima mishra), gm (Karan kapoor), sales head. (Jaibeer) and everyone i could but to no avail.

I would request you to look into this matter and help me as i am harassed to the extreme with no resolution at all.

I am visiting almost 30 to 40 times in showroom and service centre to resolve this matter but i cant find any one to resolve my matter

Regard
Ankur trivedi
[protected]

Hi,

This is regarding my new car volkswagen ameo (Mh04 jb 1605, chassis# cwx 164551). I have received the car delivery on 18th october 2017 from volkswagen downtown mumbai.

We have found the scratch mark on the glove box and informed the showroom about the same on the very next day. Due to diwali holidays, the showroom was closed 4 days.

I dropped the vehicle on wednesday 25th october for adding new seat covers. At that time, the showroom consultant - shashak shetty had told me that the glove box would be changed later as the part is not easily available. I have told him that i am not in hurry, he can just add seat covers and drop the vehicle in the afternoon.

I don't know how the showroom found the glovebox part easily after i left from there and they started working on the replacing glove box without my consent. I got this update at 4pm (When i am supposed to get the car from them with seat cover work done) and shashak and zahira requested to keep my vehicle in the workshop overnight for completing the work. I don't know what workshop people were doing with my vehicle as they took more than 24 hours for replacing the glove box and adding seat covers. Something is fishy over here.

I took the car on the next day 26th october 2017 from showroom. After that i started observing the door rattles sound from left side of the vehicle. It is surprising for me that how door rattles sound coming so early from my new vehicle. The cabin (Inside vehicle) suddenly has become noisy and the sound from outside road has stated coming very clearly.

I am completely disappointed with purchase of volkswagen ameo car.in just one week of the car delivery, i am having so much troubles as follows

1. Car delivery delay - booked the vehicle on 26th september, car delivery happened on 18th october 2017
2. 157 kms running recorded at the time of the car delivery which is higher than the car delivery standards.
3. My car infotainment system does not having features like apple car play and android auto
4. Scratch mark on glove box
5. Door rattles sound and cabin noise from outside

I need a full refund of my car as i am not satisfied with this car.

You replace my car or you arrange a neutral volkswagen professional/engineer to do a thorough checkup of my car and get all issues fixed on an immediate basis.

Please treat this as urgent.

I have purchased an ameo car in november 2017. The car has only run for about 6000 kms. The front tyre gave away. Why should the car tyre be so weak? Besides, when i replaced with setphny i found that stephny tyre size is different. I was told by the dealers that this is the design of tyres in the car and every time you use the stephny as replacement of damaged tyres, after repair you have to again replace it. This is inconvenient and in no other car the tyre size are so designed. This fact was not brought to my notice when the car design was being described.in any case since the tyre puncture has taken place so soon with good maintenance and minimal use, i feel that the tyre of the front wheel was weak from the beginning. I demand replacement free of cost.
Sender: itishree nanda, email id: itishree. [protected]@gmail.com, phone [protected]

Dear sir,

I would like to inform you that my polo comfortline car no gj24k3339 had been services by your udaipur service centre on 3rd october, 2017 as per copy of bill attached and i paid amounting to rs. 38, 069/- after taking two days time. I am not satisfied about the services rendered by your service center as marked poor no on getting call from your service center as well as completed your survey feed back but not received any call from your company which shows that all the post feedback work is only a formality.

Please note that i am feeling some of the problems after servicing and paid good amount as under:

1. Getting abnormal sound in engine compare to other volkswagen products.
2. Getting clicking in running of engine as getting irritation and may be affecting average of car.
3. Got only 12.5 km average after servicing of vehicle.
4. Color of engine oil is looking like black which shows that they have not cleaned engine chamber containing old black oil.
5. Color of coolant is looking like rusted which shows that they have not cleaned radiator chamber containing rusted coolant water.
6. One of spare tyre/stapeney found different size of 175 x 70 x 14 in place of original one of 185 x 60 x 15.
7. I booked the services in advance but my car taken for service on 2nd october after passing time of around two hours.

The above complaints showing that your service station has not taken care about services and there is a wastage of my huge amount incurred on services.

I hope that i should get proper solution from your reputed organisation without putting the facts on cold box.

Thanks

N. L. Malpani
[protected]

I got my vento serviced in osl exclusive pvt. Ltd., kolkata. Later on we found some issue with the vehicle as it was not going beyond 2500 rpm in ideal conditions and car was not accelerating above 80kmph. The issue was reported to vw service in kolkata. On my way to kolkata it almost stalled. On inspection we found plastics & screws in the air filter left after the service. We have kept the materials found inside the vehicle. This caused a leakage in a valve.
What level of service is being provided to vw customers is just unimaginable.

Dear sir,

On the 9th of september my volkswagen car polo no:- mh15 dc9230, was delivered to :-

Dealer name - m/s volkswagen thane

Dealer address - plot no. 1, mohan mill compound, ghodbunder road

Now it has been over 45 days and they have still not repaired my vehicle. They have also still not confirmed the delivery date of my car.

I have also registered a complaint with the volkswagen customer care and details is as below :-

Date :[protected]
Case no : ccr99795
Vehicle registration no : mh15dc9230
Name of the customer : mr. Pranay rana
Dealership name : m/s volkswagen thane
Dealership location : thane

Volkswagen customer care in their mail had mentioned that they will respond to my grievance in 48 hours but they have still not responded back.

I am feeling totally helpless against them.

Please take some corrective action against them.

Regards
Pranay rana
[protected]
Pranay. [protected]@yahoo.in

I was bought a polo All Star on 6/6/2017 on that day I was reached at 9 am at showroom, but at 7 pm I got delivery of car I was hand over the draft of loan on 5/6/2017, after two month's suddenly found that the car's one place was repainted, I said to dealership Automark Motors Pvt. Ltd. Gujarat. regarding this, but after 20 days they replied me that there is an expense of rs.3950/- in this car & they offered me 30% discount in that. I was said them that I am not beggar & I have Nil Dep Insurance than why will I expect discount from them. My problem is that you was done a fraud with me, I said them to supply me the fresh car for which I was paid, the AGM of Volkswagen & also Agm Service from Dealer was accepted that the cause was not done by me & offered me to replace the door but I am not ready for the same. I was refused their offer after that yet I was not get any favourable reply from them.

Dear sir, on 12th september i met with an accident in rewari (Hr) i went your vw workshop near me in gurgaon sec 18 on 14th of september my car car demaged from behind & person there assure me to give my car in a 1 month or 45 days but its more than a month & still they are replying me "awaiting of parts". I have only 1 car sir and i use to go to my work everyday by drive 80km & from last 10 days im asking the date when they will give my car but they are not giving me satisfied ans also nt giving me date.. Im facing too many problem in lack of vehical.. Please help me!! I want my car asap sir, thank you

Dear sir, we have volkswagen ameo comfortline. I would like to talk about service station at ahmedabad. Kindly visit service station which is situated near ujala circle at ahmedabad on sarkhej road. Its very far from showroom and very difficult to reach over there. Kindly make that place proper and road of that place is very bad.

Do needful in this case.

My polo tsi 2013 underwent its 4th annual service on 19th oct 2017 at 21591 km.
The estimate was for ₹7500 approximately. I sent my driver to collect the car from the service centre and was given a bill for ₹15055.

I received no call informing me of the additional charges or about additional work that needed to be done. I had requested inspection of the front suspension for a noise that seemed to come from the right wheel, but i was not told if the suspension was inspected or repaired. Instead the brakes, which were all right, were removed and replaced. The suspension noise persists.
Perhaps brake removal/reassembly is part of regular service.

I was given an un-asked-for bottle of windshield cleaner (I now have 3 half-full bottles of windshield cleaner with me) and a bottle (Again nearly empty) of 'multipurpose additive' for ₹1477, the purpose of which is unclear to me.
Apparently a software update was carried out but i am kept in the dark about what it was for or if any error codes were found.

I believe an owner or customer deserves to be informed of and consent obtained for all service and maintenance procedures done or planned for his vehicle.

G krishnakumar

I had given my volkswagon jetta (Model 2011 dec) new model to evm motors kochi
Kerala state on 09 oct 2017. The vehicle had developed a clutch problem (Manual gear).
After inspection they informed the entire clutch assembly has to be changed which would cost rs 46000 (Plate, disc, bearing).
What i fail to understand is how this vehicle which has run only 29315 kms can develop a clutch problem. The vehicle is still with...

My polo which is bound to be serviced in a week has been lying with the service centre since one month and deliberate delays without furnishing any appropriate information about my car is kept with the service centre and no further action has been tasked out. Repeated lies i have witnessed and unsatisfied with the quality of work done. This is my request to the concern department to take a strict note of it otherwise i will lodge a complaint in the consumer trubunal of the misleads i have faced. Details of my car is furnished below.
Model and car name:polo treadline white color
Registeration no: mh.16. Bh.4107
Dealer/ service centre name: himankush motors pvt ltd. Ahmednagar.
Dist: ahmednagar, maharashtra.

Complainant: sagar hiraman chandan
Contact no: [protected]

I bought the vw polo in 2014 from volkswagen deccan hyderabad. Yesterday i had given it for servicing but they applied a software update and some mechanical changes without my prior approval. Now my engine is making excessive noise and the performance has gone down. Big shame i feel cheated. Any job done on my car should have prior approval.
This is not expected from a company like volkswagen. I don't think i will ever be buying a vehicle from them again nor will i advise anyone else to do so.

Sir/madam,
I purchased volkswagen polo from phoenix cars india pvt. Ltd., thrissur, kerala on january 2015 and i did all your services in time till now and run 36000 kms. To my complaint regarding the abs sensor which was replaced once, i got a reply that vw is not willing to do any thing with this and the dealer will give 10% discount on labour and 5% discount is spares. Vw is a upper class vehicle and polo is intended as a second vehicle to them but in india it as a primary vehicle to middle class. Abs sensor problem is a common issue with vw and it is clear from the customer complaints. We the middile class will not be able to spent an amount every month for these problems. I had requested you to waive the amount remitted my me and clear the sensor problem at your risk. If this is the way i will be forced to report this issue in social medias or take legal action.

Thanseem s
Ponnamtharayil
Vettackal po
Cherthala
Alappuzha
Kerala-688529
Mobile-[protected]
[protected]

Sir i buy a new car vento on 5th february 2014 and same month i booked but in your recoded september 2013 what is this?

I last my warranty before six month my car number tn 23 bf 6544

Who did this i don’t know i think it’s my mistake to buy the car of your company i don’t know what i say and i last my warranty, money and time

If this happens i know defore buying means i buy your demo car because nearly 2 lakhs less from new car you know.

I have purchased a vento tsi during the end of december 2016. The registration number of the car is ka-09-mc-6511. The car was making some sound while applying the brakes. The car was due for the first free checkup and i took the vehicle to your authorised service centre m/s. Kpr cars, at mysore and while leaving the while told them about the problem. They attended to the problem and i found that no sound was coming. I was satisfied with the service and i have given them the highest ratings under all the parameters. However, after a few days again the same sound developed and this time it was making much more sound. Therefore, i took my car again to m/s. Kpr cars on 13.10.2017. This time my experience was pretty bad. After parking my car inside the premises i waited for about 15 minutes for someone to attend but no one came. Then i went to the office and a lady there attended to me. I told her that i am waiting for some service adviser to attend to me and she requested one mr. Raghavendra to attend to me. I told him about the problem and after a few minutes he sent a person and asked me to go with him for a test drive. After the drive that person confirmed that there is some sound. The service advisers told me that they will attend to the problem and let me know. So i left my vehicle and returned.in the afternoon i received a phone call from mr. Raghavendra informing that some components in the brake drum have worn out and needs to be replaced and it will cost me about rs.9000/-. He also told me that the components are not available in the stock and it will take a few days to receive the same. I told him that my vehicle is still under the warranty period.in reply he told me that these components are not covered under the warranty and i have to pay for it. I told him that i am not agreeable for making the payment. I argued that the vehicle has not even done 6000 kms and how can the component wear out? He said it happens very rarely. I told him that if the manufacturer has used sub-standard components i do not want to pay for it and also told him that i will go to the consumer forum if it is not replaced free of cost. Then he told me that he will have a discussion with his general manager and will come back to me.in the evening he called me and said that they have referred the matter to the head office and will inform me in the morning.in the morning i did not receive any call. So i called him at around 11.30 am and he told me that the car is ready. He also said that he will get the car washed and deliver it to me in the afternoon at around 3.30 pm. I went in the afternoon and he told me that it will take a few minutes and asked me to wait. I thought during the waiting time i can have a look at your newly launched tiguan. When i went to the showroom in the same premises and told them that i want to have a look at the tiguan i was told that the vehicle is in the service area and i can have a look there. No one took the effort of taking me to the service area and showing me the vehicle. So i dropped the idea of seeing the vehicle.
After a wait of about half an hour i was informed that the vehicle is ready. I was billed only for the wash. I asked mr. Raghavendra whether they have replaced the components? (I was sure that they wouldn’t have because i was informed earlier that the components are not in the stock. If he had told me that it has been replaced, i would have argued on it). He said that they removed the brake drum cleaned it thoroughly and fitted it. They have taken a test drive and found that the there is no problem now.
Now the following questions have arisen in my mind:
1. If the defect could be rectified just by cleaning the components; why was told that the components needs to be replaced? Where they trying to fool me?
2. Have they given me some temporary solution to see that i don’t go to the consumer forum?
3. When the service centre is trying to cheat me when the vehicle is under warranty period, after the warranty they can unnecessarily ask for replacement of the components whenever we take the vehicle for service. Can we trust this dealership?
4. Whether the company is really having any control over their dealers?
I request you to take up the matter with m/s. Kpr cars and find out the facts. It is very important that you take up the matter because the reputation of volks wagen is at stake because of the act of the dealership.
I also request you to revert immediately with your comments on my observations. If the components are really defective and needs to be replaced, please ask them to replace it free of cost.
Kind regards,
Premnath prabhu
[protected]
[protected]@yahoo.com

Volkswagen india — why the stepney tyre different size than the other four wheels. What rubbish is this i can't drive car with 3 tyres of 15"radius and 1 of 14" worst brand ever. I am not able to drive my car because of this and now i have to change all my other tyres because of this stupidity by the company. Who will take responsibility of my safety while driving a car with different radius tyres. Do you think customers are fool. Also within 2 years my fuel pump was to replaced two times and the new pump was very expensive. I was a very loyal customer of volkswagen and always suggested others to buy but now i'll never ever repeat it. You lost a loyal customer.

I am owning volkswagen vento tsi dsg with reg no; kl 02 ay 8763 from '2016 september' onwards and very much satisfied with the drive quality.
I did a general check up at 7500 kms!!!
When completed my first year of ownership, i registered for service at d company service station at umayanaloor, kollam.
I got appointment in d morning at 8 45 (Tym given by dem). I reachd der n met mr. Finny, service advisor. He advisd me to do vinyl flooring for d better appearance n cleanliness. I had also pointed out sound from my window glass and shock absorb sound.
He was very positive and told i wud get back my car dat day evening.
Before evening, i got a col saying dat d service bay is full for alignment n wheel balancing. All other jobs were completed including vinyl flooring, but as i wantd wheel alingment n balancing also to b done, i thot of taking back d car d next day!
Next day morning at 10:30, i reached der, waited for d car for approx 40 mnts, n bought d car with
1. Unwashed 'tyres, wheel cup, edges n gaps in d car body n fabric seating'.
2. Imperfectly n carelessly done vinyl flooring (Which made me depressed cz it spoiled my car for rs.4000)
3. Sharp knife cut patterns in d dash board.
4. Window sound same as before while opening n closing.
5. Same shock absorb imperfection.
6. An extra sound to b heard while driving (Train lik).
7. Wheel alingment n balancing was not done (D main i wanted n d reason for which i postpond to next day)
When i pointed out d above, d service advisor with highly positive attitude tuk my car back and re-cleaned my car (Point 1) and rectified d window sound (Point 4)
Iam highly disappointed with d careless attitude from a reputed car company service station and willingly pardoned.
Coming back home only, i noticed d side bulging of d tyre, which may erupt during driving, highly dangerous situation!
I coled mr. Finny, and informed d same.
He coled me back n forwardd a number of tyre dealer (Jk tyres) to col and to approach him. When i coled jacob tyres, kollam (Dealer of jk tyres), they insisted me to come der with d car to see d tyre.
Aftr inspecting d tyre, they informed me dat they are ready to sent it to d company if i provide dem d same tyre.
I informed it to mr. Finny, and he told me to do d same and to drive with stepney tyre. (Which is of a different size).
Iam in a highly confused situation as what to do with d stepney tyre of different size, which myt affect d car's alingment n stability if drived throughout.
I don't know what tym it wud take to get my tyre back.

Anyways iam higly depressed with d attitude of d volkswagen service station, kollam.
Cars will only becum perfect when d service support from d company will be the best.

Worst service facility by volkswagen. I got my vento (Rj 01 cb 9819). I paid rs 20000 for its service in ajmer volkswagen showroom. There was hitting and leakage problem. They told me that it is all right now and there will be no problem. But today again there is same problem. Engine heated and car is not working.
You are known for your good customer relations. But due to fault on your service provider's part, my car damaged. They are again charging me rs 20000.
I am requesting you to solve this problem or i will be forced to take legal action.
Regards
Ajit
[protected]