Volkswagen India Complaints & Reviews

I have completed 70000. And my vehicle model is 2013 vento diesel.
From 55000km, i am getting steering shake. I enquired the service team, they asked me to replace drive shaft. Yes, i have replaced with the price of 8000.
Before my water pump and timing kit got replaced, that was raised a big concern and paid with warranty. Now recently i again raised a concern about my steering shake/noise. They asked me to replace steering...

We own a 2012 volkswagen vento 1.6 cr mt comfortline car with registration number ka-41-p-6121. Vin number : wvwf12605ct052530.

Was a very happy customer of vw with the car performing admirably well for so many years with no major issues until the last service on 28 - july - 2017.

A software update was done to the car because of the emission issues (Diesel gate scandal of volkswagen) and it was just a software...

Sir,

My vehicle got accident on 13.11.17 and my vehicle has given to cheranellore service station on 14.11.17. Yesterday service station person informed me that insurance survey is over and vehicle is handed over to service.

But today i heard that one part is not available in the service station. It will come only after 2 days. So completion work may be delayed.

It is a very unpleasant thing that...

Good morning...
I paid full amount for polo top and +, additional i paid 5000, and 30, 000 cheque without intimation they bounce the cheque the sales man (Vamshi) told me he will refund the amount in 2 to 3 day's its being 2 months till i did'n get my amount and the sales man not even piking up my phone call's, and the car condition not perfect i give so meany complaints but still no action i request to tack a action as soon as possible...

I have taken vw vento from ahmednagar dealer 2 years back, y'day suddenly my vento not able to start & blinking all points on the dashboard so pls confirm what is the exact problem & what is warranty for battery.
If my complaint is short then vw is asking to expand it, you should attend each & every compliantes of your customer.

My car also showing service due so is it service alarm? Pls let me know on priority. br...

Experiences with VW Andheri East workshop:
1. This just one incident, previously after taking delivery of the brand new car the knob on the hand brake came off within 5 days . And it took VW Andheri East service center 4 months to change just a hand brake knob.
2.Also they didn’t pick up the car for yearly servicing for 3weeks even after calling them very alternate day and they just kept on postponing the pickup stating that...

My vento tsi was submitted for repair on the 12 th of oct 2017, as the yellow engine light was flashing. It is under warranty and also amc cover. I got the car back on 17th of oct. However since the problem recurred the car was sent back for repair on 27/10/17.
Vento tsi mh02dz9824

Apparently the company workshop in mumbai is waiting for a part to be replaced. I am highly inconvenienced by this long wait (20 days and...

We had taken a volkswagen polo 1.2 mpl highline car on the 18th of nov 2013 from the volkswagen mount road, sundaram motors, whites road, chennai. Unfortunately, now we realized that it was our mistake to do so. We’ve had cars of different makes like maruti, honda, ford, but this is the first time we’ve gone for volkswagen. We’ve never faced any issues with any of these previous cars, but i’m sorry to say that volkswagen is just ridiculous!...

The problem in my front wheel wasn't solved (If you tell them to repair something they just say that it is broken and needs to be replaced and that you can claim insurance! Just another way for them to make money.). Car was not even cleaned properly when delivered. Stole petrol. What else could they have done wrong?!
Oh and yes, they fraudulently made me pay for the services before the actual delivery was given so that i will be at...

We had a vw polo. Met an accident on september 2nd 2017 in indore where we are currently located. Car went to vw devas naka branch dealer for repair. Insurance people were called. The surveyor kept delaying the matter for 5 weeks. The vw person handling it mr. Abrar kept saying the delay is on surveyors part. No one said about parking charges untill the surveyor declared total loss. Surveyor was rude and dint pass on the report until he was...

Respected sir,

This is in regard to a complaint about my vehicle.

Registration no. : kl-01-bw-7306
Chassis no. : mexe15609ft102385
Engine no. : cls399223
Model : vento 1.6 mpi (Mt) trendline
Date of purchase: 1/03/2016
Dealer name : evm passenger cars india pvt ltd
Dealer address: nh bypass, venpalavattom, trivandrum - 695029

Right from the initial days...

Water was entering tail light of my polo (Mh 03 cm 0113) during monsoon. I approached vw dealer autobahn at kurla who agreed to replace it under warranty. I was told that they will call me up as soon as the parts are available. Since i didn't get any call for a month, i approached them again on 11th nov. They called me to bring the car to their kurla workshop. When i reached there, they said that their warranty manager is not there and directed...

Hi,

My vento has completed 27792 kms (Date of purchase — 5th march 2016) & given for 2nd service at vidyut motors, pune due to serious brake problem. Earlier service is done as per schedule. As per service adviser, both brake discs/pad needs to be replaced. My expectation is that the same has to be replaced free of cost, as vehicle is under warranty. As per sa, wear/tear doesn't cover under warranty. My concern is as below.br...

I have a vento tdi model bought back in 2014. The car hasn't even crossed 50k kms. The car was recently serviced, a month back - annual maintenance. Following the service, in a span of 2 weeks, one of the fuel injectors failed. The car was brought back to service centre and they fixed it after 1 week's time at a steep price of 30k inr. Now, after replacing the fuel injector, in another 2 weeks time, coolant system failed. Again the car was...

I had bought the volkswagen polo anniversary edition and got the delivery on 27/10/2017 while traveling back home the front tyre bursted and on the same day i informed the matter to customer care of respective showroom (Evm kottayam) and thereafter i visited the showroom for the replacement, they told me that they have informed the matter to the tyre company (Good year) and will let me know but so far i didn't get even a call from their side....

I have requested and complained since 2 months about my polo
Car mh02br 831 - 2 abs sensors which have conked off (And been checked twice by mr faisal) at volkswagen parsi panchayat road andheri east service centre after which my speedometre and petrol gauge has also failed and doesnt work.

So many issues here :

1) every two days every week every date vw staff has given me they have not helped and said...

I am chasing vw india from past one month for my fuel pump issue. No one is taking this case seriously. My complaint closed with out resolution. I again complaint to customer care then mr. Kapil called me and said i am regional manager and issue is not fuel pump issue is why you bought a vw car. This type of wording used by vw india. Case id - ccr103132....

They told me to deliver the product in between 15 days. Now it is almost one month but the manager of vw is not able to update the status. When ever i am trying to know the status manager can able to answer like today there will be a allotment let me check. Once i have knowledge i will inform you. After that i am not getting no response. Every time this is happening and also they are telling if you want you can take your booking amount we...

My vento hiline desel model 1 yr old. Untill run only 10600 km no problem. I take it for vidhut motor pune service center for first paid service on 3/11/17. On 4/11 they call me and said that there is fuel likage from fuel injection system and you have to pay for it. As car is under 2yr warranty i tell them repair it free of cost but service center not agree. So i call to volkswagon call center and book complaint on 7/11but no response from...

I never knew that buying a volkswagen ameo (Petrol version) comfortline,
Blue silk would be so tormenting. I wanted to present it to my only
Daughter on her birthday on 17th nov 17 and paid an advance of rs 50, 000/- in cash at m/s puran motors pvt. Ltd., allahabad vide receipt no 3579 on 15.10.17, one month ahead, with an assurance that the car would be delivered positively by 15th nov 17.
I was repeatedly confirmed...