Volkswagen India Complaints & Reviews

I have been using volkswagen polo since last 4 years (From 2013) and i haven’t ran my car much (Total 40, 000 kms).

Recently there have been fault symbol
Showing in dashboard, i went to authorised service dealer in kannur phoenix vw showroom they said there is leak in silencer which can be cleared only by replacing it which will cost ₹35, 000 “are you serious!!”.

This like slow poisoning. Reason i bought this car is due to its quality. Does your company manufacture with such a cheap quality. Its a shame!!!
I checked with other car manufacturers they said this never happens in their cars that too with this short period.

Please note that in your website i saw that your silencer and muffler are corrosion free. Which contradicts with the situation now i’m in.

Below find my car details, look into this matter and get back to me asap

I have volkswagen polo all-star on 8 dec 2016 including stereo on the same day from volkswagen showroom. The warranty of stereo is for 1 year and it's now even 10 months completed when my stereo touch display stopped working. Now i complaint to volkswagen executive who assured us that they will resolve our issue and touch will be replaced at no cost as our stereo is under warranty.
But today i went to volkswagen showroom in new aryanagar, ghaziabad when they demanded to submit inr 3000.- first and told us that your stereo is repaired and you need to submit 3000 rupee first and then after submitting, your stereo will be dispatched from mumbai.

I don't know why they are demanding this amount from me as my stereo is under warranty.

Further, my polo is also insured under zero % dept policy.

Bought in 2014 and now after 3 years only 75k run its giving excecive smoke type pollution really disappointed with volkswagon wont buy again if this problem does not go down

Kindly look into this as i would go to consumer court and will also give live examples of failure of volkswagon polo just after 75k run

Pl look into this

Phone no [protected]

I am using vw polo-2015 model
Last week abs warning lamp was glow on dashboard. I took vehicle to nearest carriage (Volkswagen erode, 16, erode - perundurai rd, thindal, nanjanapuram, tamil nadu 638012) after the inspection they asked 1.15lac to replace the abs unit.

I am wondering the quality of vw!!., my vehicle is just 2 years old also crossed only 25k. Is this the quality really provided by vw?

I don't know what they have done while i am receiving vehicle there is no indication on dashboard about abs failure.

I need to know what is the actual fault was there? What is the action they take to resolve this?

I really feel bad to prefer vw.

My vw polo gt tsi was due for 15000 km service which i did through bu bhandari pune.
This is the same dealer from whom i bought my car in dec 2016.
They dont bother to fill up the service book
I received sms that i should receive my car by 5pm today, 27 nov 2017.
The car didnt xame even by 5.45 and nodody bothered to call me.
However after enquiring and constant followup from my side i reced car by 7.30 pm.
I have used pick up and drop facility.
What i found after the driver left that whenever i open door there is a substantial sound and door is brushing with the body while opening.
There was a small dent at the location beforehand which was requsted for repair.
I wonder if all the team at workshop is deaf and any quality checks are happening or not.
They have not bothered to sign on the delivery report as well has fill up the service book.
I wonder how vw is tolerating this which is diluting their brand value.
Sameer moghe
[protected]
Car vw polo gt tsi
Mh12 np 6343
Dates - pick up 25.11.17 at 9.30 am... Vechical pick up order no 5343
Delivery 27.11.17 at 7.30 pm.

Hope i dont need to publish this on web and you will take strong and visible action.

When I drive my car first time after I got it serviced from Auto marks, Andheri East Mumbai, recently, it broke down after running only for 20 kms.
After several attempts, I could reach the Advisor of Automarks, then was told to get the car towed to their service centre.
I had to face a very rude behaviour of the advisor, when I asked the route cause.
Finally, was given to understand that the break down is due to failure of some electrical component, which will cause me INR 24, 000 additionally.
I had driven this car 26000 Kms only and never faced any problem till I got it serviced from Auto marks. It's time for Volkswagen to look into customers complaints and try to maintain their brand image in this competitive world.

Heya my car was giving a break noise so when i went to the service center they told me that the break pads have gone i can’t understand this when my car is driven only 15000 kms it not even a year i have taken it and so soon the break pads have gone.. Which they are not even giving it to me under warranty i do understand it’s a wear and tear part but still this car is new not even the first service is become and the break pads have gone so soon... Plz look in to this matter and second thing the service from the andheri east service center is veryyy veryyy poor i would not give my car again there i would rather prefer giving it out because they don’t do their work on the promise time, it’s been 1 week my car is taken and they have not updated me unless and until i call them to find out, they tell me that they will call at so hence so time but no one calls me back. The manager and the staffs are like that so can’t expect anything from them the managers name is rupesh and the advisor’s name is paresh... Plz look in to this matter has the service here is absolutely poor.

Sundaram motors, volkswagen mount road, whites road chennai 600014 service for 105000 km done invoice amount rs21847 settled receipt no 101250/[protected] refused to undertake repair a engine complaint.
Repair order no so208733/invoice no vm s 223812 /date 7th nov 2017/service advisor m. Venkatesh/

After the service we come to know there is engine raising during idle run/ went to the service center for repair refused to underatke the repair and demanding for fresh repair

I purchased the volkswagen vento tsi highline car[ vin: mexe17605ht132403] on 31th may 2017 from vidyut motor, pune. This car is giving problem from 1st week of purchase only and below are the details of this:-
• noise was coming while braking:- visited vidyut motor and after trail issue was admitted by technician there. They suggested to leave car there for 2 days as they wanted some expert from vw plant to visit the check the issue. Car was in workshop from 12june till 16june and the issue was fixed by replacing some parts.
• steering pulling issue:- this issue was also reported and resolved in same period of june 2nd week.
• noise from doors:- this issue started appearing in last week of june and again its reported to vidyut motor. They did some treatments to door but not much benefit. They told that some gel need to be apply on doors to resolve this problem which was not available there and they need to order that.in next two month i visited and enquired multiple time but its was still not there. Initially this issue was minor but it’s now becoming major as noise is increasing with time. Whenever there is rough patch or hump on road a loud cracking noise keep coming from all doors. Recently i’ve been informed that its known problem and even gel will also not help.in a way i’ve been told that vw don’t have any solution to this problem. This issue was also highlighted to customer care also during feedback calls but not resolution.
I’ve totally lost the excitement of driving the new car and every day while driving the cracking noise from door really making me puzzled and stressed.
Please provide some solution to this issue on priority

Dear reputed car manufacturer

My vehicle was given for oil service and small body shop work on 27.10.2017., after 15 days only this small scratch removal body shop work completed and given for oil service. On 10/11/2017, during before body shop work starting, they were called me and told me that there is a huge white smoke is coming while starting the car, while giving my car to service on 27.10.2017 there is no smoke observed followed by on 28.10.2017 body shop also raising job card.
In the mean time after idle at body shop from 28.10.2017 to 10.11.17 what happened to my car is not known. Also the persons from pondicherry service, there are claiming that, any body shop work in car will takes minimum 30 to 45 days to complete the work. This is not at all acceptable to any one who is having the car with small scratches, tinkering and painting work.
Also the very serious issue is, on 10.11.2017, they called me and told that the reason for the white smoke from the exhaust while idling is due to failure of egr valve, which is not evidenced during the preparation of job card on 27/28.10.2017.
On 15.11.2017 service person called me and checked the egr valve in front of me from my car, there is no fault indication in egr as well as the coolant oil level sensor. Why this is not indicated in the system, if this has failure?.
Also the spare is not available to replace immediately, they are asking me to wait further 10 days for getting the spare parts from volkswagen spares. Such a reputed car manufacturer in the world, why can't have minimum spare of at least one no.in the service station at any moment of time?.

I ask them to replace the spare if it failed. But, surprisingly i come to know that the spare cost for one new egr valve is rs. 49, 000/=, also there is no high technology/ complications involved in this valve manufacturing to bear that cost.
If this is the spare cost, what will be the spare cost for all the spare kit in a volkswagen polo tdi hi-line diesel car? Is this 1 crore rupees?. How this can happen rs. 6.6 lakhs purchased value car is having the spare parts cost of greater than 1 crore if we procure it as a spare parts?.

This shows that any spare part cost selling it from the reputed volkswagen group is 150 ~ 200 times more costlier than the actual part cost. This is not at all acceptable even in the european/ american market customers who are paying cost also for scrap parts disposal. This kind of spares pricing will not attract any new customers to choose & procure these reputed cars in future.

Please look into this very seriously with your spares pricing strategy and serve the customers with optimal spare price as listed during the new vehicle delivery in future to hold your reputation in growing indian market.

Also note that, with my very regular follow ups to the service station, now one month going to be completed after 27.10.2017 to 24.11.2017, my vehicle is not delivered so far and till now i am not known when it will be delivered to me after the complete service.

Thanking you,

S. Srinivasan
[protected]

I have a volkswagen polo tdi, on 22.04.17 a software up-gradation done in terms of euro-iv in my car. After that up gradation various problems appeared in terms of car performance like black smoke, poor acceleration, engine vibration, engine knocking. We have visited 4 times to solve those problems at topsia volkswagen service center, and during our last visit we were informed that there might be an issue in fuel injector, so we have to submit our car for 3-4 days and they will repair or replace the injector free of cost as it occurs due to the software up-gradation. Now it has been 14 days no reply came from there end. While we tried to contact them, the only response comes from there end is they will let us know.
It is clear that problem appeared to my car due to software up-gradation and we have informed various time to the service center to remove that software as if it is experimental, but they denied every time. And it is quiet clear that euro-iv software and fuel injector frequency is not laying on same pattern therefore therefore this injector damage issue may occur frequently, if there is no action taken. And i am not the only person who is facing this issue, so please admit and resolve whatever the problem is.
Didn't expect this from such reputed brand like yours.

I have purchased polo gt tsi during diwali (18-nov-2017) and had a long drive to goa on 31st nov.'17. The car has reg.# mh02ep8261 and is purchased from automark dealer in andheri (W). The car started giving trouble on 5th nov. And immediately it was taken to vw showroom in panaji to get more details to trouble shoot the issue. The epc indicator is shown on the dashboard in between the ride and car stops to accelerate. On advice of the panaji showroom executive, the car was taken to verna service centre. After examination it was reported that pressure actuator is malfunctioning and needs to be replaced. Initially it was said that the part will be shipped from germany and it will take minimum 15 days. After following up with the andheri service centre manager he made arrangement for the part within weeks time. After replacing this part issue was not resolved and the advice was to change entire turbo. The car is still with the verna (Goa) service centre and i don't know how many more days they will take to get this car in usable form. Now i felt i made a very bad decision to purchase volkswagen car. The dealer has not helped in expediting this issue.

Bought 2014 model from budha automobile patna, 2016 nov esc abd & steering column defects developed after regular annual maintenance service at the said dealer, no problem before this service. Was rectified after almost 4month. Car handed back to me. Again after 15 days same problem recurred. Presently car is at patna dealership. How & why the same problem occurring? Do i have the right to know? Who will foot the bill? Is vw cheating indian customers because of the laxity of the law enforcement agencies? Do i owe an apology & compensation claims from vw co

I have purchased the above vento on 4.11.2016 in kolkata. During registration gathered that it was manufactured in march 2016. My car was called back for system upgradation after which mileage came down from 16 to 10 and engine sound increased. On 23.10.2017 suddently the car developed starting problem and immediately informed to dealer. On 28.10.16 again same problem cropped up and after pushing from back side the car started. The car was...

Last month on 28 sept 2017 i gave my car for servicing and they asked us to change steering rack and shocker mounts etc we said them to replace them and charged rs 14905.68. Now again that sound started to come and they are saying to change those parts again

I mean to say that volkswagen india is cheating their customers as high as they can if someone speaks they will say its mechanical issue

Please dont buy volkswagen cars they dont steal from pockets they cut pockets

I had bought the vw ameo highline plus from phoenix cars private ltd, kannur, kerala on september 18 and surprised to see that there was no mudflaps and floor mat available on the car. This model was the top model ie the highline plus, still they have not provided these basic accessories with the car.

Is volkswagen is aware of this? Or these are additional features sold by vw for their benefits?/

We had purchased our volkswagen polo in feb 2013 but the year of manufacture was 2012 from ramani cars coimbatore. We have been paying for bumper to bumper insurance for all these years. Without our knowledge the company had terminated the bumper to bumper insurance and made it a normal one. When we had taken our vehicle for service they had informed us saying that bumper to bumper insurance is only for five years. But for your information our vehicle is only 4 years old and we had asked your company representatives to enquire the same but we haven't received any updates even after three months. We could have easily done the insurance from some other dealer at a lower cost but we did it with you so that we don't get cheated. But to our disappointed your service is much worst and your support for client is zero. I had enquired about the bumper to bumper insurance from other dealers they said five years from the date of registration but you have cheated by telling from the year of manufacture not even date of manufacture.
Kindly check your records and do the needful
Our vehicle details
Tn 37 cb 6346 white polo
Insurance bajaj allianz
Find the attached policy for the details.
Month and year of registration is feb 2013.

I hope you will look into the matter and do the needful.

I have completed 70000. And my vehicle model is 2013 vento diesel.
From 55000km, i am getting steering shake. I enquired the service team, they asked me to replace drive shaft. Yes, i have replaced with the price of 8000.
Before my water pump and timing kit got replaced, that was raised a big concern and paid with warranty. Now recently i again raised a concern about my steering shake/noise. They asked me to replace steering rack with the cost of around 18000. My big concern is, within this km why should i replace my steering rack, then what would be the quality of your product. From the start being used only company maintenance and very genuine driving.
Consider my request and replace the steering rack with warranty.

We own a 2012 volkswagen vento 1.6 cr mt comfortline car with registration number ka-41-p-6121. Vin number : wvwf12605ct052530.

Was a very happy customer of vw with the car performing admirably well for so many years with no major issues until the last service on 28 - july - 2017.

A software update was done to the car because of the emission issues (Diesel gate scandal of volkswagen) and it was just a software changes to the car and there won't be any performance issues. Believing in the service advisor's word i left the service centre.

While taking delivery of the car, there was considerable increase in engine noise levels of the car, there was more vibrations from the engine than what it was before, there was decrease in power of the car and some intermittent jerking of the car once in a while.

Promptly complained to the service advisor about the charge in behaviour of the car. Advisor said that the car needs time to get adjusted to the change in update and car would return to normal after few 100 kms.

But there was no decrease in engine noise nor vibrations as told by the advisor. Been to the service centre for another issue and asked about removing the software update as i was not happy with the difference in car's behaviour but my request was declined since volkswagen doesn't approve o[censored]pdate removal.

On 27 october 2017 i opted for volksfest that was going on in mysore road service centre, bangalore, the car was not found to have any issues as told by the service centre after volksfest intensive check up.

Now to the issue, my car has run around 5k kms, while traveling with family members in the car on 18th november 2017, night, all of a sudden the there was loss of power from the car with the engine check light on. Limped home which was quite nearby.
Called up the next 19-nov-2017 on mysore road service centre but was not answered as it was a sunday. Called on monday and was asked to bring it to service centre, limped to the service centre, service advisor told they need to scan the car for issues and told that they would call back with the results of the scan.

After scanning advisor says one of the injector is malfunctioning and needs to be replaced and other than that there is no issues. Reason for malfunctioning is faulty diesel. Now my question to volkswagen is if there is problem in fuel why will only 1 injector fail...?

After so many years of good performance by my car which was refueled in the same bunk all these years why suddenly the issue with injector so close after the issue...?

Volkswagen is trying to dupe people into thinking that there is no problem with their software update but we know clearly that is not the case, and there are numerous issues after the software update, not only in india but all over the world, with complaints about -

Reduced power
Increased engine noise
Egr valve failures
Injector failures
Dpf filter blockages
Reduced mpg / fuel efficiency.

To mask the short comings of your mistakes and inefficiency you're taking your loyal customers for a ride...?

Didn't expect this from such reputed brand like yours.

Now what else is this than quite clear erosion of trust that we had in volkswagen...?

Sir,

My vehicle got accident on 13.11.17 and my vehicle has given to cheranellore service station on 14.11.17. Yesterday service station person informed me that insurance survey is over and vehicle is handed over to service.

But today i heard that one part is not available in the service station. It will come only after 2 days. So completion work may be delayed.

It is a very unpleasant thing that work is pending due to the non availability of spare parts. I have purchased this vehicle in the month of oct 2017 only.

I understand that the service station is a main station. If this station also facing spare parts shortage, how you can satisfy your customers.

Pl help to complete the work of my car at the earliest

My vehicle no is kl 42 n 7161

Regards,

K g biju