Volkswagen India Complaints & Reviews

I have a vento tdi and i have to do proper service of my vento. I was also visited three to four times at work shop at das auto rajkot and lots of phone call but i did not get any response from last three months. I have to change head light and general services. Work shop is nearly 200 km away from my place. Once they take car in work shop and after 7 days they they said that we dont have parts then why they take car in work shop and waste of my time as well as money to travel 200 km. Can you suggest me suggest me i[censored]p to 3 months i can not use my car than whats a meaning to purchase volkswagen car. My car register no. Is gj 4 am 9075

Wish i will get reply or solution.

We change battery in 16 march 2016 now it will get stopped or not working it's company is exide they are giving 2year warranty for battery. But we called in service center they are not agree to change they are telling that car is having sterio that's why they are not changing the battery it's not a reason becoz all car is having sterio. Pls u have to take a proper action.

I purchased volkswagen vento in 2011 and since then this is the third time m changing its fuel injector (I have changed other small parts a 100 times as well) i have never experienced such kind of fault in my sx 4, 2007 model. Replacing spares should not be the only option, rectifying it should be something to be pondered upon. My car has already crossed 18 lakhs and the resale value is so less that you can't even dream of selling it. I feel cheated, after wasting my hard earned money on buying nothing but a scrap

I bought volkswagen vento tdi high line automatic in november 2015.
Surprisingly yesterday car did not start! I approached authorised dealer at bhopal and he did not respond yesterday. I called road side assistance number 6 times yesterday but after 3-4 rings it was disconnect every time.
Today dealer from bhopal called and said if battery is down then you have to pay 8, 000/- for the new battery!!
My question is if we bought battery from out side it comes with 3 to 4 years of warranty then how come oe battery comes with 1 year warranty!!?

I had purchased ameo comfortline from kollam, kerala, 2days back. While test drive i am impressed with all features but when purchased one of the feature is missing compared to 2016 petrol car. Ie, light in the front foot space while entering the car. I am totally get impressed with that features while on test drive and showroom advisor told me that it is included in comfortline variant and i m greately impressed bt when i purchased it was not there. Why are u cheating customers by giving wrong information moreover in 2017 volkswagen giving discount by reducing features that costs same while the same get included in 2016 petrol ameo. Actually i trusted the brand volkswagen it was my fate, almost 2nd day i revealed this. Surely i will tell all my friends and colleagues not to buy volkswagen cars. U r a gret cheaters. Preferrable i must have been gone with i 20. Great mistake.

Saroop somanath
Kollam
Kerala

My wife and i bought volkswagen polo petrol model in april 2016 from patparganj new delhi india. It has hardly been one and a half year since we bought the vehicle its windscreen has broken five times. The interesting point is the windscreen breaks exactly in the same pattern and, at the same site. When raised my complaint to the vw service centre, the service guys come up with their pathetic expert opinion that it is breaking repeatedly because of external force such as wiper. This was mentioned to me telephonically however they changed their statement after finding the wiper in fine condition. The statement was now changed to breakage occurring not because of wiper but some mysterious external force which could have been anything as they could not comment on that either. I believe a windscreen cannot break every month as it is supposed to take certain amount of trauma which i am sure must be more than that of wiper. Also i drive on the same route on daily basis and in past four years my honda glass has never been broken a single time. Despite my repeated requests vw people are not willing to test for a manufacturing defect in frame or something else on the other hand making us realise as if we have committed a crime buying a volkswagen vehicle. Following are the dates when my complaints were raised along with complaint number.
1. July 2016 (Ccr66434)
2. March 2017
3. April 2017
4. June 2017 (Ccr90338)
5. Aug 2017 (Ccr95318)


Dr. Nishant sagar/isha bhat
Reg no=dl 14 cc 5953

I purchased polo 1.2 manual highline in september 2015. My headlight was replaced in march 2017 due to headlight adjuster not working.in june 2017, the replaced headlight started accumulating fog. On visiting the workshop they said it's normal. But the fog did not go for 4-5 hours. To which i argued with workshop people saying that in 2016 monsoon with the original headlight, it never fogged up!
The workshop people replaced 6 brand new headlights in the period between june to august 2017. But all 6 new headlight are fogging up badly even in rain of 5 minutes.

Second issue is that when i gave my car for 2 days to the workshop, a new vibration and wobbling issue has started. For which i have already visited the workshop 4 times. But every time they say that the vibration and wobbling is normal.
These people don't accept problems. Even if you they try to diagnose the problem and can't find a solution, they end up saying everything's fine and normal.

Pathetic and frustrating service with no value for customers time and money!!

Volkswagen please solve customer problems and give them a sigh of relief.

My vento car bearing reg. No. Pb 08 dj 8701 was sent for some noise problem to your service center in jalandhar on 10.08.2017 till date the vehicle is lying there and the people told to wait for 5 days on the other hand i am spending rs. 400-500 for taxi. Moreover i wrote to customer care 3 times in last 5 days but there is no answer. That is what i didn't expected from a german car co.

It was my first time to call any road assistance service, that too a branded company volkswagen india, on a sunday returning back from vasai, i was stuck in a traffic jam and it was raining heavily suddenly smoke started coming out from the bonet of the car. When checked i found that the radiator fan had come down and was touching the engine and the back cover was getting melted. That when i decided to call the toll free number of volkswagen road assistance 24x7. It took approx 12 minutes to answer my call after listening to the query the associate disconnected the call. I thought the call must have be disconnected due to drop in network, so i again tried calling after which it was answered after 15 mins and then without listening again the call was disconnected...

I have never ever seen such a pathetic service been provided to the customers...

I have given my car to the service on 8th of august. And till date that is 22nd august not a single update has been received from the service station regarding the problem with my car. Service advisor is mr suraj surverna. I have been calling him every day regarding the ypdate for my car but everytime i receive the same answer it is process. Pathetic it is for a customer to get this type of revert. It seems that the service centres and their advisors have no credibility and resonpsibilty for their very own assigned work.

Hi, i have purchased volkswagen vento in february 2016. I have faced gear box failure back to back.
1. Gear box failure with in hours after 15000km service. That time car was in service center for more than 30 days.
2. Gear box failure with in 4 days after 30000 km. Now still car was in service center since august 3rd 2017.

I made so many email request to customer care but didnot get a call back or mail.

I am asking volkswagen company that is it a manufacturing defect or service center defect?. It looks like i got a second hand car

I am totally upset with this car, service, customer care response.

Tej
[protected]
Volkswagen complaint ref no: ccr94095

Respectfully i am saying that i have taken extended warranty when i purchased my vehicle dl 8c y 1839.
But when i visit your volkswagen rajdhani workshop on 22/6/17 for some complaints in my car. On observation by your technical team give some remarks about my car. On asking him that these parts come under extended warranty then get it change. But he convinced me by saying that these parts doesnt come under extended warranty these parts are paid by customer. I am attaching the bill detail of 22/6/17.

Again i send my car for paid service on 4/8/17 and requested to solve my problem but know your advisor is saying that these parts are included in extended warranty but your vehicle is not registered under extended warranty so we can't replace them.

I purchased my car from your authorized dealer globus cars pvt ltd on 1/7/13 and i also purchased extended warranty on the same date. I am attaching the original invoice of car and extended warranty detail. Why my car is not registered under extended warranty your dealer done fraud with me. I have purchased car from volkswagen not from some local person. Globus car pvt ltd are dealer made by your company. Today i am getting this news he has withdrawn the dealership. He has done fraud with me by taking money for extended warranty and not registering under company level.

I respectfully request you to solve my problem as i am liable customer of volkswagen.

I am attaching the relevant documents

1: invoice bill of car and extended warranty.

2: bill detail of 22/6/17

3: bill detail of 6/8/17

Note:- please consider on remarks given on bill of 22/6/17 and 6/8/17.

Thanking you

Yours faithfully

- sd-

Rajesh kumar seth

Ph :- [protected], [protected]

I gave my car no mh46ap4917 at autobahn automotive workshop on 7 august 2017 for attending following ;
1. Backbumper repair and painting (Insurance claim)]
2. Water ingress and fog creation problem in left headlight and break noise
The vehicle was returned on 11 august after attending problem no. 2 and due to unavailability of part for problem no.1 mentioned above. However it was noted that problem of head light water ingress was still persisting.
3. Vehicle was again given to workshop for attending head light problem and backbumper repair on 16 august and vehicle was dropped to my residence after informing that all work was completed.
4. To my utter surprise after receiving the vehicle it is found that water ingress and fog creation problem is still persisting.
5. This is harassment to me as for same problem vehicle is required to be given two times and still problem not resolved. I am not sure if competent persons are available at workshop or it is negligence issue. This has also caused inconvenience due to keeping the vehicle for longer duration at workshop for attending same problem.
6. This kind of problem i have faced in previous occasions also for some other issues.
Request to take a serious view and provide me a permanent solution.

Hi,

Greetings!
This is with regards to the feedback submitted for the rat bite issue.
Below are the queries raised by me to the customer service of volkswagen. However there has not been any satisfactory response from them. The customer service assigns the ticket to the service centre team and they state this as product issue.
There fore i am forced to pay for the damages.
The workarounds suggested so far are:
* tobacco leaves inside the engine of the car
* naphthalene balls inside the engine
* keeping the bonnet open
* keeping surroundings clean
Please help on this.

I buy a new Volkswagen polo car battery from Chandigarh Phase-I Industrial Area since 1-Jan-2016. Now, this time my battery was not responding. It was totally disable and not able to charge. I lost my invoice of my battery. I asked the Chandigarh staff to send me a copy of invoice because i shifted amritsar from Chandigarh. But they say no to me, they said to me that we have not previous data. we lost all data backup.
Amritsar Volkswagen company Manager told me that you have to manage Invoice of your battery otherwise u have to buy the battery again.

Dear Customer service team,

I have purchased Volkswagen Ameo comfort line petrol in August 2016, however at the time of purchase I have clearly confirmed about the service charges from the sales team and the General Manager sales @ Modi showroom at Kandivali West, Linking Road and they have rest assured me that the service charges shall be around 5-6k and depending on the conditions of the car and first inspection checkup shall be free.

However, when I call the service centre (North [protected]@ Meera Road) they bluntly total me that the service charges will be around Rs 12000 and may be more, this was to my shock and I have requested them that I was been total at the time of purchase that it shall be around Rs 5-6 k now there is a almost double what I have been promised at the time of purchase.

The service centre executives of North Mumbai @ Meera Road are not ready to listen and moreover they show attitudes and told me that if the sales people have told you then ask them to pay the rest of money on your behalf. Now this was even hard and shocking.

I request Volkswagan India to look in to this matter and promptly respond before it's too late to damage the brand image.

I am sure necessary action and solution to this matter quickly responded by Volkswagen.

Thanking you in anticipation

Yours truly customer

Asif Ansari

Had taken the delivery of new polo from vw thane after making all necessary payment, dealer has issued the cheque to bajaj insurance, the cheque has bounced due to which the insurance is void, dealer has failed to get fresh insurance till date, had logged complaint with vw ref no. Ccr93639, had sent 4 reminder mails yet no response from vw and it's dealer vw thane / global gallerie thane (Maharashtra)

Dear sir, maine volkswegen vento car purchase ki thi car number is hr02 ad 4544. Jo volkswegen company se finance thi. Jiska total payment kr chukka hu. But sir abhi tk noc nhi mil payi. And m 100 call kr chukka hu koi status nhi btata aur ab to call receive bhi nhi krte h. Sir i m very upset about this matter. So sir i request you please solve my problem as soon as possible.
Owner name - dadibal s/o goverlal, vill-dayalgarh, buria, yamuna nagar
Ph no.[protected]

I have purchased a polo diesel car in may 2016 through abra motors, chennai.
After 7 months, the car failed to start due to battery failure. The battery was then charged. When the vehicle was sent for the 10000 kms service, the scan report indicated that the battery was in run-down state. The battery was again re-charged over-night by the company and informed me that the battery is o. K.
I requested the service advisor to replace the battery since the battery has to be re-charged twice with in one year. I was assured that their should be no problem with the battery and in case of the battery problem persists, he assured me that the battery will be replaced.
On[protected], the car failed to start due to battery problem and after contacting the company, the vehicle was jump-started and driven to the company. It was found that the battery is completely dead and need to be replaced with a new one and i was asked to pay the full cost of the battery. After much deliberation, i was asked to pay 50% of the cost of battery ammounting to rs.4500/-.in spite of my valid arguement that the battery was found to be defective with in the one year warranty period, i was forced to pay rs.4300/- on[protected] and took delivery of my car.
Kindly look in to the matter and arrange to re-fund the ammount paid by me towards battery cost at the earliest.

I bought a vento highline diesel in december 2010.in march 2015, the car developed engine problem after doing 40k kms. The vehicle was towed to evm service centre in ernakulam and the problem was traced to one defective fuel injector. Once this was replaced, the car still gave problems. Finally all the 4 fuel injectors were replaced with so called modified filters. We were told that there is a 2 year warranty on these new injectors.
In august 2017, whilst on my way to kottayam from ernakulam, the car stalled. On calling the vw helpline, i was told to drive the car slowly to the kottayam service centre. After arrival at the service centre, on investigation i was told that no.4 fuel injector is defective and needs to be replaced. Cost was 24k for one injector. On demanding an explanation as to the failure of this part, the reason given was adultrated fuel. On arguing that why only the vento has injector problem and no other brand having this issue despite using same fuel, they had no answer.

I strongly feel that vw cars are not suited for indian roads. Frequent breakdowns coupled with high maintenance costs is the norm with vw vehicles. I made a big mistake by opting for this brand.

My honest advice to prospective vw customers - do not buy vw vehicles.
When i expressed my desire to go for a vw, i was strongly advised against this idea. But i ignored this valuable advise which i deeply regret.