Volkswagen India Complaints & Reviews

Sir/madam,
I purchased volkswagen polo from phoenix cars india pvt. Ltd., thrissur, kerala on january 2015 and i did all your services in time till now and run 36000 kms. A few week back i had a vibration for my car when i apply break and had a abs alert on 02.10.2017. My car was given to evm volkswagen, maradu, cochin, kerala and they told that the complaint was with break drum and sri. Ansu (Adviser) telephoned and told to collect...

Very worst after sales in india is volkswagen... Please dnt go for vw cars especially in chennai at abra and kun volkswagen... Surely a big loss is waiting on the other hand i[censored] buy any cars in this showrooms and for that cars service... The sevice advisor doesnt know anything about the cars and packages regarding the warranty and other claims simply making notes on complaint thats it... Amc is the annual maintenance contract it cost ₹60000 (Which includes 4years oil service and rsa& warranty while buying my ameo... After 6 months i leave my car for service the abra and kun volkswagen doesnt know anythinh about this amc then for what reason the amc is sold to me... Nearly one week the service manager ramesh, sudhakar in kun alandur simply giving me a promise daily that the work will get complete today... Amc is provided by vw not by the showroom so in this case they are full responsible to clear this issue but 6 days over still my car is in the service center without any use... Is this cheating people or lacking in training service managers...
The sales person from abra motor doesnt know anything about amc
The service center kun alandur doesnt know anything about amc...
Then for what *? The vw selling amc...

So whoever is reading this please believe 100%... I[censored] have really interested in buying vw please stop that dream and go for maruthi or toyota or hyundai...
This vw will surely makes you worry especially after sales...

And that too u have to spend atleast two hour to leave your car for service and two hour to take your car from service center the service advisors will test your patience at kun alandur...

Hi, i sent my car vw vento highline to east delhi dealership for service which is covered under amc and this car is serviced previously under amc on regular basis and car is just driven 15500 kms and now i asked the dealer for the 4th amc service and car was not having any issues and surprisingly i received a call from delaer person about that sr we were supposed to deliver your car to you in the evening but suddenly a alarm cam and it is related to third injector and we have to replace it.
Now tell what is this if the car was fine and not having any issues why the dealer is asking about the 3rd injector replacement.
As all are aware vw boast about its quality that you can service your once in a year or after every15000 kms then tell me how my car which is run on 15500 kms in last 4 years is having such a issue suddenly and that too at the dealer end. Is this the vw new trick to earn money through their dealers and are harrassing the customers. I have told to dealer that you took my car in good condition then deliver my car in good condition only as i will not pay anything to you. As every one is aware of the vw scandal of the fuel emission, now i think it is something which is related to that faulty system.

I had visited your udaipur workshop on 5th october for repair/replacement of clutch plate but the same was not in your stock. (Please refer to attachment for estimate given to me on 5th)

I was assured that it will come in 4-5 days from aurangabad.

However i very much regret to inform you that till date the same has not even been despatched from aurangavad as informed to me today..

This is a very serious issue as your company does not keep spares at udaipur nor at you rmain location at aurangabad.

My car is standing idle in the festive season for want of spares. Such a big company not able to provide spares is very disappointing to say the least.

Request you to please do the needful immediately so that my festive season is not spoiled

While buying my vw ameo, i purchased a amc pack which is 60000km/4 yrs maintenance... It includes 4 years oil service cost for every 15k/year... But now while i gone for service vw kun alandur... The service adviser does'nt know anything about amc and even the service manager too... They kept my vehicle for nearly one week and they are telling a reason that they should get a approval from related department to service this vehicle under amc... Cheating directly by the way of amc... Please dont purchase volkswagen cars coz the after sales is very worst... Maintenance is thrice times higher than maruthi and toyota and hyundai... So please dnt buy vw and if you buy vw the please avoid purchasing additional packs like amc, 24x7 road assistance and others... For name sake they are adding while buying... But defenitely you will feel for it if you buy that...

Mh 12, gk 1708 - annunal service carried out from vidyut motors pune

In between the service the glass of door was not working - due to one part was damaged, which was working when i delivered the car for servicing.

Since three weeks the part is not available with vidyut motors, pune
No phone call from them i called more than eight calls.

Kindly look in to the matter urgently

Very poor service

Chandrashekhar powar

The complaint submitted last week is not yet resolved. Even today in a phone conversation volkswagen vijayawada showroom service dept manger is unable to tell my cars delivery date. Still the problem is not identified and they have not taken steps to replace the gare box. It's a pity that a world reputed company has recruited such incapable staff because of which it's loosing it's stand in india. I cannot want for months together for the service and i deliberately want to know the delivery date so that i can plan for an alternate vehicle, definitely not volkswagen. Please do communicate regarding the delivery date.

My car dl 14 cd 1057 is in delhi east service center from last 3 month, they are not able to repair it and always they give me wrong commitment. No one from staff have been call me to update the status every time i have to call them and asked for the status.

Now staff are not pic my phone call, i am really frustrate with this services. Please help me to get rid of this issue and make some urgent action on this against this service center.

My contact number is -[protected]
Email: [protected]@gmail.com

Regards
Shobhit saxena

We had purchased volkswagen tiguan highline from vidyut motors on 31st august 2017. We got the delivery on 21st september 2017. I have attached the invoice vw-vm/17-0317. Chassis no. Wvgh175nzja000017 and engine no. Crf200631. My regn of car no. Is mh14gh6910.. (I am attaching certificate of registration) i am sorry to inform after receiving the vehicle, i checked and came to know the wiper had some defect, for which i visited the showroom of vidyut motors, but i got negative response. I demanded an explanation regarding the same with the live demo but they refused and on the contrary they asked me to replace the complete set of wipers costing rs.2500/-
I have purchased the vehicle costing rs. 36, 00, 000/-. This is the kind of service provided by the dealer. My association with volkswagen is from last 6 years and we have 4 polo cars in our family. I am looking forward for a defect free product and good maintenance from volkswagen. Please see to it that the wipers are replaced. My mobile no. Is [protected] and address is a!/101, kunal icon chs, pimple saudagar, pune. Looking forward for a favourable response.

I dr. Anuradha owing volkswagen vento ap16cx2772, purchased in guntur showroom had encountered a problem after starting the vehicle. I called the vijaywada servicestation for assistance and they told its the problem with the gare box and they tolled the car to the showroom. After a week they communicated that we have to changethe clutch plates and flywheel and the flywheel has to come from poland so it would take 10 days. After 1 months 4 days back they received it and replaced it but the problem is not rectified. Till today they have not identified the problem and they are waiting to receive the instructions through mail. After owing a 14 lakh worth car i have been toiling a month waiting for bus and auto to go to my work place which is 50km from my house. One hour back when i talked to mr. Vinay who is the service manager he is not able to tell me when he could deliver my car. I requested him to change the gear box when they are or able to identify the problem even after 1 month. But they are not ready to that as they have to follow the instructions sent via mail. Just because the the gear box is insured they are medling with each and every part of it, other wise they would have replaced it long back. When they can't identify the problem what's the fun in prolonging the issue for long. Moreover even after requesting them they are not ready to provide me an alternate vehicle and u know it's different travelling in a bus especially in villages where the roads are not proper. Apart from that i encounter lot of problems during my travel more specifically my backache. At this forum i cannot wait for long and want the vehicle to be repaired at the earliest. They have medled with the gearbox so much that i am sure it would be problematic once again. Insuring it cannot be the reason for not replacing it and making us suffer for so long. Therefore i want necessary action be taken at the earliest.

I am aheart patient discharged from the military hospital on 27 sep 17.
I had taken an appointment for servicing of my car at viduit motors, shivaji nagar, pune for 29 sep 17 after providing all details asked for like veh regn no, milage done (45000) etc.
I had to arrange a driver to take the veh at the appointed time which i did.
On reaching the service station in time, i was made to wait for 40 minutes on the pretext that the service advisor was yet to come.
Finally when he arrived, he inspected te vehicle and requested me to wait in the office while he made ajob card.
After a further wait of 15 minutes, he informs me that the oil filters are out of stock and that i should bring the car after 4/5 days.
It has been a horrible experience wasting my time and surprises me no ends to learn that a basic spare like oil filter can go out of stock in a service station.
The manager mr. Gaikwad promised me that he will call me and arrange to pick and drop the vehicle once the spares arrive.
I am still waiting for his call!!!
Col dk bhandarkar.
Col. [protected]@gmail.com.
[protected]

Sir,
I (Shilpa medicare ltd) have given the car vento mh01ax7082 for minor repair and tier replacement on 26th of august to your mody auto corp pvt ltd mira bhayander road service center.
Today we are on 4th of october and still there is no date given for delivery. I am also worried about the condition of car since it is lying there for more than 40 days.
Please provide proper reply with immediate effect otherwise my company's legal department will send legal notice asking heavy penalty and dam rage.

Regards,

Prashant purohit.
Shilpa medicare ltd.

Complaint number: dsa2059

Car number - mp 04 cg 8186

Service head - mohammed abdullah
I was called up couple of times to bring my car to the showroom for some software update. I gave the car and took it back after a couple of hours. After some time of driving (30-35km) the car engine light started appearing due to which i handed over the car back to the showroom where i was told that it is due to some loose connection. I took back the car again and still the problem was persistent.

After complaining about it going back to the showroom the third time we kept the car at the showroom itself for 2 days for them to rectify the issue. We got to know that there is some problem with the egr system of the car and need to be replaced. We were told that 60% of the payment will have to be made by us. The cost of the part being 45000.

I will like to clear you on the point that this problem was not there before and happened only after giving the vehicle to the showroom for software update. So how is the customer liable for paying this amount. The explanation we got was that this function was hidden before and the dealership was different in 2016. Also the service team has changed now.

I would like you to see into this matter urgently as it is causing me a lot of inconvenience. (Car is not with me). Also why we were not told about egr fault first two times. We were only informed about it on the third time we left the car there.

I have contacted the volkswagen more than 3-4 times now, the issue is not resolved and the dealer is saying the car is with the customer which is not true.

Dear volkswagen i booked volkswagen polo anniversary adtion on 18 september at nagpur maharastra showroom it's my dream car that's why i want to buy it.. And they comited me they will deliver car at 27 september 2017... But not yet give me may car till today they randomly lieing with me... Sir pls help me for that emigatly... My name is — takshak patil
My contact nob is [protected]

Hello, i am prakash pandya, owns a volkswagen vento car. The barrial system (Ignition part) is not working since a week and the person at customer service centre is informing us that he had tried all over the country but unfortunetly the part is not available. Now this is just a # because i have to carry 2 person with me everyday just to push the car and that # guys are sitting over there under air-conditioner and saying "what can we do".
Now its too much because unless and until one will not take the steps against the company, no one will give their efforts. And make sure the steps are gonna viral over the worlds... Good luck.

Hello. I am gurtej bhatia owner of vw ameo diesel highline. Its the worst product launched by vw. I went to service center many time for the over heating but the technician said its not a falut, but every time my cars temprature goes to 95, 100, 105. Always they said that all the diesel ameo have same issue, and for suspension they do the same, please kindly revert on this.
Success automobiles indore

Gurtej bhatia
Mp09cu9387

Mobile. [protected]

I am kaushal vichare and have owned volkswagen vento in the year 2012, and till today have done all services on time at volkswagen authorised service center and till today havent met with an accident, eventhough a problem occured in my car and your company service advisor told me that there is problem in fuel high pressure pump and you have to replace it and its cost is around 80, 000/-.
So need explanation who will bear this cost.
Please revert as early as possible.

Regards

Kaushal vichare
[protected]

Hi team,

Polo comfortline tn 04 ak 8451
Diesel pump not working. Car not starting. Dont know why this problem occurs in this model. Other cars of mine dont have this issue. Is this a manufacturing defect?

I had left for service on sunday and agreed to replace the full set and pay the amount required though the parts rate was varying each time and was expensive. Promised delivery on 28sep2017. Now they say parts not reached from pune. My holiday plan is spoiled because of this misscommunication and false promise. I have been following up daily myself and in last minute they cooly respond parts not arrived.
Why is that no service center has polo parts? Everytime customer has to wait this long for parts.?

Regards,
Deepak krishna

Our vehicle polo bearing no: kl35f6383 was in your perumbavoor showroom since 30.0819 as the vehicle stopped suddenly. On 13.09.17 your representative informed us that they could not find any defect. We requested them to release the vehicle immediately with a confirmation that the reported complaint will not reoccur in the near future. They did not release the vehicle for reasons not known to us. On 23.09.17 we reported at perumbavoor showroom with a driver to collect the car. But we were informed that we have to pay rs.1500/- against fuel charges. We informed them that we are not aware of this as it is done without our approval and also we are inuring a cost of rs.1000/- day on account of arranging alternate vehicle and driver. However the showroom people refused to release the vehicle. Till date we have spent an amount of rs.28200/- due to the non release of vehicle. Now they are claiming other charges including demurage. By holding the car they are denying the beneficial use of the same by me.

Hello,
My self Avinash, I am using Polo car since 5 n half year and it's running is 150, 500 km as of today.
I had given my car for 10th service today in your SO CALLED service station at Volkswagen showroom, Hubli.
But the thing is I couldn't get basic parts in your service station. If it was first time since my 10 services, I could never mind, but I visited your service 16 to 17 times for 10 services due to the same voice which I heard in every service that ' Sir parts are not in stock and we need a week time to get that part'.
For every service I spent Rs. 1500 extra for visiting to your service station.
And one more important thing that, today morning when I left my car for service, after that I visited your showroom at Hubli and decided to buy AMEO DSG vehicle and I was about to book vehicle in 2 to 3 days. But in noon when I got call from your service advisor saying that parts are unavailable, I changed my decision and decided not to buy your company even though cars are best in its class, because of worst condition I faced during last service.
Lastly I request you to take precautionary actions, so that your company vehicles should get good services at your workshop.