Volkswagen India Complaints & Reviews

Hello
I have recently purchased vw ameo highline. They have offered me 10.% discount on the ex show room price. Initially i have accepted for manufacturing date not less than dec 2016.
My purchase date was 10 march 2017.
But new 2017 highline version has some design improvements with the same price. I know i have been cheated by the dealer.
Kindly let me know how i can resolve this issue. Can i file case against vw

The tragic story of our first car - volkswagen :
After surveying these cars: maruti swift, fiat punto, hyundai i20 honda jazz we came into a solution of volkswagen polo trusting its brand image it's quality and it's engineering.

We had purchased it on 2012 and in 5 years it's was driven 27000 kms. We went out of town for 2 months parking our car in our garage which is shaded (To be mentioned). When we returned we could not start our car. We thought it was the battery. We got a new battery and checked.. Still didn't start.. We got it to our nearest showroom in kolkata. There when we got to know the reason we were shocked.

Shockingly they did not have any reason for such an unbelievable condition of the engine. I am sharing the pics.

I really couldn't believe that if volkswagen means a trusted brand and german engineering then please i would require a reason that how can my car be in this condition. What kind of quality does volkswagen define themselves as???

I was assigned my case to volkswagen to customer service manager surama (Kolkata topsia). She was pathetic.
Dear volkswagen... Please ask ms surama to attend the customers properly with our disconnecting their call when they are speaking... 1. I never get a call back.
2. I call her.. She said she will call me back in 5 min... Which never happened
3. I called her back after half n hour.. While i was speaking to her she disconnected my call.
I am highly disappointed on this kind of customer assistance... What wrong with volkswagen??

Dear sir,
Myself shivaprasad dc. I booked a polo gt tdi red by paying a booking amount of rupees 10k on 15 may 2017 in kpr cars pvt ltd mysore. After that dealer insisted me to pay full amount by telling vehicle is on the way there is so much demand for this vehicle whoever pay first will get the vehicle. I am already in desperate to buy the car so applied for a loan on 18th may 2017 loan sanctioned from canarabank. 19th i sent full amount to his a/c number. 22days are over still not got the car. He is always giving unnecessary reasons. Please solve my problem.
Thank you
[protected]@gmail.com

After service my volkswagen car again and again troubling and company not doing any good performance today i get my car back then my bumber and back gate were damage.. Your company said sir this is our mechanic mistake but you dont worrie we will change your bumber and back gatee but with your insurancee... Is that ur company service in india am fully announced by this nature

Our car no rj 31 ca 4598
Software update done by your hisar dealer
They intentionally damage our car because we did not purchase plastic parts from them
Engine is not working properly now
I will go to consumer forum followed by media
If you will not take action within 2 days
They told me that if we will not purchase front grill and tyre from them they will not rectify the engine software
Hisar is 100 km far from us
My one day is waste when i go their once
I have gone their 3 times
But all in vain

I purchased my polo diesel highline car on 11 feb, 2015
After just 28 months, when i started my car, it didn't start. I talked to company guys, they told me to change the battery.
An average life of car battery is around 48 months, which is much more than mine
Please give an explanation as to how the battery drained so fast given the fact that there was no single reason which could hamper battery so fast & operation was also smooth.

Hello das auto guys. Service station in tirunelveli, tamilnadu is not good upto to the mark of valuable customer service. I had been waited for more than 45 mins. But no one approached and enquired y you came with your car. This how volkswagen works in tirunelveli, tamilnadu whenever i go. I would like to inform you that ask them to keep it up for your good sake.

Sir i have polo petrol varient with no uk 07 ah 9747.
I visit today dehradun service center for some issue my car but i surprise very bed behiovur with me for miss guide for parts & service not atend my car one person three enginer change & person saying your ac comprasior not working but after argue he saying ac gas not proper but my ac proper working.
I humbel request not miss guide coustomer.

My name is maheshwari verma and i purchased my car from volkswagen dealer in bangalore whose details are mentioned below:

Elite motors
Bengaluru, karnataka

The car was delivered to me on the 3rd of march 2017 which is a volkswagen polo with the following details mentioned below:

Registration no: ka01mp6335
Registration date: 1/03/2017
Chassis no: mexl16604ht095345
Engine no: cjl132322
Model: vw polo 1.2 mpi comfo bsiv
Colour: carbon steel grey

So my concern is as follows:

So the date was may 26th 2017. I was in koramangala prost at around 9:00 pm and it was pouring that day. I gave my car for valet and headed for dinner. We left that place around 12:15 in the night and realized that it being a low line area the water level was high. So i immediately headed to the place where my car was parked and the water had got into the car and the water level was till my ankle.
I was with my colleague and when i started the car it was all fine. Since the water level was high on the road we were at a speed of not more than 15 to 20. We got the car out of the water and on normal roads maintaining the same speed and all of a sudden the air bag deployed with no impact on the car.

Please note: we had other cars also there but none had problems like mine.

Ideally as read and heard when a air bag deploys you can't drive your car, but i didn't have any trouble driving my car to my house which is around 5 to 7 kms in distance from where i was. I got my car towed from my place and have it sent to the service station on the 27th of may 2017 at around 6:00 pm as the rsa was not available before that.

I also went to the showroom and insured my car had reached there and did the necessary paper work and was told that the car will be inspected on monday i. E the 29th of may 2017. However on monday when i followed up there was no inspection that had happened at all and no one from vw got back to me either. On tuesday i get a call from the person who was going to take care of the inspection and said he will get back to me by thursday. I again went to the showroom that day and they were wanting me to claim insurance. Now my concern is as follows:

1) why was there no one attending to the car on monday? What made them take a day longer?

2) why was it not told to me before buying the car that if you park your car in a low line area and rain is expected it wont be covered in warranty? No heads up was given about anything in this context.

3) the water level in the car was till my ankle so it was definitely not that high that the sensors would have got impacted which lead to the deployment of an air bag.

4) without an impact why did the air bag open? Could it not be a technical glitch?

4) what is the guarantee that tomorrow if i am in a traffic area and then my air bag deploys will vw take the guarantee of my life or any mishap happened to me there?

You people talk about safety and vouch for customer safety first. Is that all a hoax to trap new clients and enhance your marketing and sales? Or is it that i am a young woman so you can get through a sly escape and make me go through all this and get off the responsibility that ideally you should be on it.

Its been more than a week that my car is lying there and i am tired of following up with everyone there right from the crm team to the vp sales and i havent got a solution yet.

I was told by the vp that he will be talking to vw and then he finally concluded that you have suggested this wont be covered under warranty as the car was flooded it seems.

Let me make it clear that my car wasnt flooded. It rained for 3 hours and the water level rose on the streets and water entered my car wherein the level of water was not more than my ankle as stated in the content above. So that was definitely not a flood affected area. My car is 3 months old now and this is how vw treats their first customers?

I even requested for a spare car as my work requires travel and delayed service is impacting that too. I have heard a straight no from the vp sales. I am told to claim insurance but isnt it vw's responsibility and shouldnt it be covered in warranty?

It was even stated that the air bag deploying without an impact was a first kind of a case that they have ever heard of. I am attaching the images of the car for your reference to see that there is no external damage at all.

I am very very unhappy with how vw has been treating me and the way you function. I need a solution. I shall wait for your response or else i will have to take it to the consumer forum and seek help there.

Here are the list of people i am in touch with from the vw dealer from whom i purchased the car and after the vehicle got towed.

M. Srikanth
Crm - sales
[protected]

Surendra hiremath
Vp after sales
[protected]

Anil kumar
Technical guy
[protected]

I need my car soon and i cant let it be there unattended for weeks as they said its going to take 2 more weeks to come to a solution. What if other complications occur which i am not responsible for. Will vw take ownership for that.

I am not having very positive hopes that you would do wonders for me. But i do not want to give up without trying and letting my voice be heard. I am very certain i will recommend none to go with vw as i am socially well connected and can at least have my friends and followers convinced. I will also leave no social media platform to broadcast what i went through. Being patient and nice really did not pay me off well.

I have puchased new volkswagen ameo comfortline on[protected]. Suddenly geas of my car stopped working in less than 300 km driving on roads. At that time i have complained but still i had to pay approx. 9000 rs.

Recently i drove the car to ahmedabad from surendranagar (125km) myself for 6 monthly (Or 7500 km) inspection. They pick up my car from ashram road, ahmedabad to narol workshop, ahmedabad on[protected]. I told them (By calling) to check if the left rear wheel is punctured or not.. I had also called the man at workshop for the same reason. But they didn't even bother to check.

And after all these i again called for my problem but the person who picked my call at that time told me that she/he will call me back after asking the senior person.. But till now i have not recieved any reply..

And yes, there were two screw in left rear wheel and got repaired recently..

Dear sir/mam
I’m live in faridabad (Haryana). I’m a handicap person. My both foot are not working. I went your faridabad showroom’s for new car purchase. Which i drive with hand. But youe excutive cleary deny to me there is no provision in volkswagen for you. But why. If i m handicap then its mean i’m not abel to used car. I meet the another handicap person whom used the maruti car used hand operat. But your excutive told me if i purchase new car they can not fit the hand operat system. If i install out side the car warrenty is laps. Plz suggest me what to do. B’coz i’m not in this conditaion to purchase old car. B’coz i’m handicap person

Plese revart bake

Thanks & warm rgds,

Dheeraj grover
Officer accounts – faridabad plant
Rmc readymix (India)
(A division of prism cement limited)
14/7, milestone, mathura road,
Village - mewala meharajpur, faridabad,
Haryana
+91-[protected]

My vento petrol highline car mh46p1652, was given for repairs at autobahn navi mumbai on the 29th of may with subsequent 40 point check up & servicing. To my surprise the insurance estimate was highly inflated and customer has to pay 45 percent of the total amount. Regarding servicing, for last 4 days i am getting calls from the service station saying that there is multiple defects in my vehicle, i fail to understand does it take so long for checkup. Needless to say parts estimate is ever increasing day by day, my vehicle is still at the service centre. Request you to look into the matter of irregularity in this regard asap.
Capt a g unniraj
Mob.[protected] / [protected]

It is regretted to inform you that inspite of periodic maintenance as per the prescribed schedule, my polo comfort line's fuel pump had failed which has resulted the failure of alternator as well.

I have noticed the leakage on 29th may and immediately brought the issue to the notice of nearby vw service center and they are currently trying to resolve the issue.

My question to you is that, inspite of following the maintenance procedure and schedule the vehicle has failed, hence i request you to write off the parts cost and maintenance services.

There is considerable amount of delay in resolving the issue as well,, the delivery has been postponed to 9th june. This has put me in serious difficulties in day to day commutation resulting an expense in the tune of rs 9000. Request you to compensate this amount as well.

Regards,
Lekha ajayakumar
+91 [protected]

My Vento car a.c. trips which your service centre is not able to resolve attended by Mr satnam. Hit and trials are being done. Charge g us for various things every time but in vain. Have my feedback on phone but no reply from the co. I think one should stop using your company vehicles where there is inefficient staff. Don't respond keep vehicles for 3 days but still complaint not ok.shall move to consumer court for all troubles

Akhil gupta [protected]

Dear all,

Greetings!

We had purchased our volkswagen vento in 2013. The car has never dissapointed me. However, the service provider isnt that good at all. Before a few days i had given my car for servicing and on my way home i found that the window switch just got off. On complaining to the representative, he rather argued saying we can never do this. We kept requesting him, still he stayed on his words.

Secondly, my navigation was malfunctioning. Therefore i gave to the showroom from where the car was been purchased. Shockingly i gave the navigation almost 8-9 months back and havent recieved it yet. On asking the person their, i get the feedback that it is stucked somewhere in delhi.

I have faced alot many issues since the time i have purchased my car, till date. But, these are the biggest ones as i have to fall in the arguement with the representatives, even after knowing that i am not wrong.

I hope you can help me to resolve this issues. Especially about my navigation system.

Thank you in advance
Arpit baviskar

Car no: gj-1-rb-0840

My wife bought a volkswagen ameo 1.2 high line petrol from my nearest dealer Phoenix cars Malappuram 2 months ago. But mud flap were missing on car.when I asked for mud flap they said Rs 2000 /- need to pay for that including labour installation charge.I wanted to know whether ameo comes with these accessories or the dealer is doing for his benefit .

Please look into this matter with serious concern if Volkswagen Values customers complaint's.hoping your immediate response over it's.

Regards
Mansoor K

Respected Sir,
We have Problem with Volkswagen Passat GJ-05-CP-0899, we had given this car for service and after service there was in problem with car roof lining and your Service Provider is not give any Response for that, we have complain many times but they are not giving any Sollution for this car roof lining problem.We have Attached images of our car for Reference

Kindly take action against this type of service problem and solve our issue as fast as Possible

I have polo and i had given my vehical for servicing. After receiving my vehical i found my ventilation ducts damaged which was in good condition before servicing.

Immediately i tried to contact the servicing centre incharge and respective person but i do not received any responsible answer from persons.

Then i personally dropped my vehical at the centre and requested them to replace my polos part as it was happened due to bad servicing. But the team from volkswagen service centre is not in status of replacements of part at free.

So you are herewith requested to look into matter and give us true justice as i am purely fare from my side.

Complaint -1 absence of steel cap of the hand break when i took the car. I informed them about it immediately. They said they will check and let me know. It's an irresponsibility of the person to check before handing the car. Till today (I. E after 2 days also there is no response regarding that)
2. While and during servicing and repair there i s no call about the vehicle condition. I have to call first and then they use to respond it again.

It is my request to give me the steel cap of hand break asap.

Car : mh46 al 1202
Person incharge : sachin k
Vw gt tsi petrol
Other person incharge from body shop is prashant.

Kindly respond me asap.

Regards
Dr dipankar chaudhari
[protected]

I hav booked a new Volkswagen Ameo car on 28th March, also made full payment but till today I have not received my delivery inspit of so many follow ups...and this is really very disappointing and very bad service from Volkswagen. Pls do the needful.
Otherwise give me whole amount back with all refunds, else m going to file a case against Volkswagen.