Volkswagen India Complaints & Reviews

Have been happily driving my Polo Comfortline petrol for 2 years. But last 4 tormenting weeks changed how I look at Volkswagen as a brand. I am sharing my unfortunate experience of being an Volkswagen customer to show world that how pathetic they really are. My unfateful tale started while driving on classic Indian road, roads with uncountable potholes and multistorey speed breakers. On the evening of 23rd November, Radiator of my car touched somewhere and started leaking which I came to know on next day when my car stopped on its own while driving. When I checked I found coolent container empty. As i had performed the annual maintenance service of my car 2 days ago only so first thing came to my mind is that they forgot to fill the coolent container.I called Volkwagon service advisor who delivered my car 2 days back and informed him about the situation. He adviced me to fill the coolent container with water and drive the car slowly to workshop. I followed his instructions. It took me 3 hrs to cover distance of 6-7 km as I had to stop frequently to check and refill the coolent container with water. On reaching Volkswagen workshop he promptly received me and checked the underneath of the car. They found that the situation was due to damaged radiator. My case was handed over to accidental repair team, I completed all formalities and applied for insurance claim. That was 24th Nov and they promised to deliver my car on 2nd Dec due to the usual overcrowd. I had requested them to do it asap then they verbally promised me to do it by 28th Nov. On 28th Nov I received a call from service advisor to take delivery of the car. On reaching workshop I found my car parked outside of workshop premises, washed up and ready for delivery. I met service advisor he handed me over gate pass, bill and requisitions sheet and Infomed me that the my claim is also approved as they applied for it on previous day. He asked me to pay remaining sum and sign satisfactory note. But i insisted on visual inspection of repair made. On visual inspection of repair i suspected some sign of leakage which service advisor discarded as water left after washing. I doubted that something is wrong and pressed to check it properly by putting on lift. The Advisor finally gave in and agreed for car's underneath visual inspection. But to my surprise, all attempts of starting the car failed. On asking what is wrong the advisor replied everything was alright so far, they took a test drive and checked everything before calling me to take delivery. I had waited at workshop till late that evening but they hadn't given any satisfactory answer. I waited for their call till evening of next day as they promised but they hadn't called. I called them and inquired about the situation, they said they were waiting for my permission to open up the engine and check wats wrong, and I have to come to workshop on 1st Dec, Monday morning to know the exact damage to my car. On monday morning I again found my car parked outside of workshop premises. the service advisor informed me that they are suspecting the engine compression gaskets got damaged. They have brought my car inside by driving it and later i found that there was no coolent in the container. On inquiring about it, nobody was able to answer why are they driving a car without any coolent fluid and damaged engine. After waisting few hours without any answer about what is wrong with my car, I came back home with a false promise that they will inform me by evening. Nobody called, I waited for next day also. I called them on Wednesday 3rd Dec but they still hadnt done anything. By 4th Dec they stopped answering to my calls so I filed a complaint with VW care but that also proved fruitless, I just got a SMS that the complaint is assigned to VW Jaipur. On not hearing anything from thier side and calling them many times, I visited the workshop again on 9th Dec and asked at reception to meet the man in charge of the workshop. They made me meet a guy who listened to me very politely and noted all details, which at that time was looking very promising, committed to clear up everything in a day or two. He called me on 10th Dec and repeated mostly wat they are saying so far. I called him again yesterday, they were waiting for spares. I called him today, they received spares but it will take few more days to know " HOW LONG WILL IT TAKE TO REPAIR MY CAR". Nobody is clearly answering following question 1. There is no temprature meter, so how will one get to know the engine is heating up. 2. After they repaired my car, took the test drive, filed for insurance DO which also got approve, and presented me all the papers for delivery the engine failed to start. Were they delivering me car with faulty engine, were they driving around my car with faulty engine now who is responsible for the damaged caused to engine by VW's recklessness. 3. The paperwork they presented me have serious discrepancies, they entered wrong owners' name, wrong mileage, no details of repairs made. Had that been done to hide the damaged they caused to my engine or is it the work culture at VW, is this how they manufacture and repair cars. 4. 25 days and i still dont know status of my car. Pathetic response from all point of contacts at VW. I seriously made a mistake by buying a VW car. Have any of you ever faced any such situation. Please advice how to deal with it. Does it help to go and shout in workshop as I have seen many doing it. I am looking at consumer forum as last resort. * please ignore my bad English.

Dear All, I Would like to bring your attention to a very bad experience that I had with Volkswagen service station which is in Bangalore Penya called as Volkswagen Palace cross in Hesaraghatta Road I had met with an accident 8 month ago and I left my vehicle for repair… after intimation to insurance company… and I had requested over the mail for not install the ****airbag.. After 6 month I had received call from Body shop Advisor called Mr. Albert Raj (Ph +91 [protected]) saying that my vehicle is ready and you can come and collect.. I asked them why it took so long time to repair my vehicle shocking answer which is received from Mr. Albert sir we dent had parts so we had given order for the same…8 Month to change the (bumper, airbags and gearbox) visited Volkswagen Palace cross and saw my vehicle… I was they had stolen the parts from my vehicle and the stolen parts are attached/pasted.. on the same day I had visited Penya Police station to lodge a complaint against service station. (Answer which was given by Volkswagen managers was (if there is not parts are available will remove for the other vehicle) Complaint copy attached above.. after all this drama… ones again I had received all from Volkswagen one Mr. Pradeep (Ph +91 [protected]) saying that my vehicle is ready some parts has been repainted and the stolen parts are replaced…. I was upset when I heard my vehicle was repainted  (where exactly I am going to lose vehicle value because now my vehicle has been repainted) ones again I visited the service station to check my vehicle conduction instead of replacing / rectifying they done some more damage to my vehicle.. I had word with one Mr. Murlidhar  ***** (Ph +91 [protected]) GM General Manager (his presence was not there in the service station after visiting the service station/when I met the first word from this mouth which I heard from him was do you know my designation and with whom you are talking…… I was really shocked because he did n’t listen what I am saying and he does n’t know what problem I am facing I really shook to see a irritating person in my life don’t have mannerism to speak or to understand the customer problem later I thought this will not workout let me take up with higher officers I went and met North DCP…. Even this seconds I am facing problem from all 3 people now I am planning to visit Bangalore commissioner office to lodge a police complaint against GM and other responsible persons The damages which I posting is which is can view I don’t know about engine and other… I believe after seeing this mail are a post I will get a proper response/ justices…. (Please find the mail conversation pasted below because am not able to attach the mail) [protected] Forwarded message[protected] From: "Pradeep" <[protected]@vw-bangaloremotors.co.in> Date: 18 Dec 2014 09:59 Subject: RE: Fwd: Photos of polo 5284 To: "Rajesh Priya" <rajesh.[protected]@gmail.com> Cc: "ssm" <[protected]@vw-bangaloremotors.co.in>, "GM Service" <[protected]@vw-bangaloremotors.co.in> Dear Sir, We have asked the Insurance company to pay the amount but you have asked the Insurance company not to pay. Hence they have not paid the amount yet. Hence you can ask them to pay by today else you can pay the amount and collect the vehicle by today . Thanks & Regards, Pradeep Bodyshop - Incharge Mobile : [protected] Email :[protected]@vw-bangaloremotors.co.in From: Rajesh Priya [mailto:rajesh.[protected]@gmail.com] Sent: Thursday, December 18, 2014 9:28 AM To: Pradeep Subject: RE: Fwd: Photos of polo 5284 Please recall your conversation and the letter which was sent to me and to insurance people On 18 Dec 2014 09:10, "Pradeep" <[protected]@vw-bangaloremotors.co.in> wrote: Dear Sir, We have tie up only with Bajaj Allianz hence you have to pay the advance amount. Please organize to collect the vehicle by paying Rs 2, 70, 031 either by cash or credit card today. Thanks & Regards, Pradeep Bodyshop - Incharge Mobile : [protected] Email :[protected]@vw-bangaloremotors.co.in From: Rajesh Priya [mailto:rajesh.[protected]@gmail.com] Sent: Thursday, December 18, 2014 8:57 AM To: Pradeep Subject: RE: Fwd: Photos of polo 5284 Hi, Requesting you to kindly co-ordinate with insurance people... and why i'm supposed to pay advance amount... And i believe i left my vehicle for cashless garage Please share me the photos after completing the work On 17 Dec 2014 18:14, "Pradeep" <[protected]@vw-bangaloremotors.co.in> wrote: Dear Sir, As Discussed the job is done and the vehicle is kept ready . Please organize to collect the vehicle by paying Rs 2, 70, 031 either by cash or credit card. The cost of the passenger air bag is Rs 74, 000 Please pay 50% of airbag cost as advance along with the Bill amount of Rs 2, 70, 031. Then we will order and procure the part. An Early revert would be highly appreciated. Thanks & Regards, Pradeep Bodyshop - Incharge Mobile : [protected] Email :[protected]@vw-bangaloremotors.co.in From: Rajesh Priya [mailto:rajesh.[protected]@gmail.com] Sent: Wednesday, December 17, 2014 12:51 PM To: [protected]@vw-bangaloremotors.co.in; [protected]@vw-bangaloremotors.co.in Subject: Re: Fwd: Photos of polo 5284 As discussed Requesting you to kindly install my second airbag tomy vehicles On 16 Dec 2014 16:50, "Rajesh Priya" <rajesh.[protected]@gmail.com> wrote: [protected] Forwarded message[protected] From: "Pradeep" <[protected]@vw-bangaloremotors.co.in> Date: 13 Nov 2014 17:22 Subject: Photos of polo 5284 To: <rajesh.[protected]@gmail.com> Cc: "Insurance" <[protected]@vw-bangaloremotors.co.in> Dear Sir, Please find the attached Photos. Thanks and Regards Pradeep Bodyshop - Incharge Bangalore Motors Ph:[protected] (1st mail) From: Rajesh Priya [mailto:rajesh.[protected]@gmail.com] Sent: Sunday, May 18, 2014 10:26 AM To: Rajesh K1 Subject: Re: Fwd: FW: estimate of KA 03 MP 5284 On 15 May 2014 09:45, rajesh.[protected]@gmail.com wrote: [protected] Forwarded message[protected] From: "Insurance" <[protected]@vw-bangaloremotors.co.in> Date: 14 May 2014 20:13 Subject: FW: estimate of KA 03 MP 5284 To: <rajesh.[protected]@gmail.com> Cc: From: Insurance [mailto:[protected]@vw-bangaloremotors.co.in] Sent: Wednesday, May 14, 2014 8:02 PM To: 'SUNIL' Cc: '[protected]@gmail.com' Subject: estimate of KA 03 MP 5284 Dear sir, Pls find the attachment, estimate o[censored]r vehicle KA 02 MG 4395 Your Vehicle been surveyed, By Mr. SUNIL ( [protected] ) from ICICI LOMBARD ins co Pls go through the estimate and kindly give us ur approval through mail (must) to carry out the work NOTE :- MODE OF PAYMENTS CASH, DD, & CARDS Thanks & Regards, Albert, Bangalore Motors Pvt Ltd Survey no 69/2, Mallasandra Village, Hesaragatta Main Road, Bangalore-560 057 Cell : +91 [protected] Tel : +[protected] Note: - As per Insurance Terms & Conditions, Any Fiber parts will affect the 50% from day one.(It is depends upon your Policy Terms & Conditions) Metal & Painting Material will have the Depreciation. As per the age of the vehicle. (It is depends upon your Policy Terms & Conditions) 0 to 6 month – Nil. 6 month to 1 year – 5%. 1 year to 2 years – 10%. 2 years to 3 years – 15%. 3 years to 4 years – 25%. 4 years to 5 years – 35%. 5 years & above – 40%. Policy excess Rs 1000.00 < 1500 CC. Rs 2000.00 > 1500 CC. 100% will be paid wind shield glass. Consumables 100% paid by Customer. Ex:- Coolant, nuts, bolts, screws, engine oil, drive belts, spark plugs, rivets, washers, power stg oil, clips, brake pads, clutch plates, bearings, bulbs, wires, fuses, straps, jumper & wiring sockets. Thanks &amp; Regards, Rajesh K Mobile Number +91-[protected] E-mail ID – Rajesh.[protected]@gmail.com

Regn no: AP 28 DQDQ 3969 Regd owner: R MastanMastan ReddyReddy Maker's class: VENTO 1.6 CR (MT) Highline BSIV Month yr of mfg: 6/2012 Fuel: DIESEL Chassis no: WVWF12600CT053214 Engine no: CLN203606 As per design audio aux pin connection and blutooth connection not provided

I have Vento 2011 model MH46N9746 1. They could not update my 03 years old software. 2. They could not do wheel balancing and wheel alignment 3. They could not do minor scratch work touch up 4. they called me 75 min in advance with car not ready 5. There telephone system is in pathetic shape. work shop needs to be inspected for professionalis.

I own Cross Polo 1, 2 TDI. It is 8 months old and 15K km driven. My vehicle tyre has an issue of bubble formation which is internal to the tyre. One day I noticed there is a bubble on the left hand side front tyre. I took the tyre to couple of Apollo vendors and received comments like you should go to showroom authority. They were pretty sure that it is a replacement case but no one took the responsibility. Same scene took place at the Volkswagen Ahmednagar Showroom.It took the hardly 5 minutes to judge that it is an external impact to the tyre. Funny part is there is not a minor mark on the outer side which signifies the impact. I have already registered complaint against Volkswagen Ahmednagar for their non co-operation. (CCR16254). I need immediate attention to this issue as it has been handled in wrong manner and it is not my fault. If a tyre which looks perfect by outer side and been damaged internally of a new vehicle then how does the user is responsible. Please look in to this issue at the earliest as I am not able to use my vehicle. I need replacement and I have strong reason for that. Whatever reasons have been suggested are completely non practical. The tyre is with showroom authority. Hence no photos available. If needed please ask Volkswagen Ahmednagar.

Dear sir my name is Dr Jobby john.Im working in Dr smcsi medical college in trivandrum Kerala as a physician.I just bought the new polo 1.5 tdi almost 3 months now.On nov 22 at 11:45 I got a call from the hospital that one patient got sick and will need help now so I have to come to the hospital.While I was driving after 15 mins my car started accelerating on its own and in 5 minutes it stopped.It wouldn't start after wards, so i took an auto to the hospital.By that time I pushed the car to the side of the road with the help of 3 policemen.im thanking God that they were there and I had called for road assistance.its was about 12:10 and then I came back to my car on the road at 1:30 and till then they haven't came. . I called again and it took them another 45 minutes and once they came we took the car to the workshop EVM VW TRIVANDRUM. They told me to go back home and they will call about the details of the car.After 2 days I got a call saying I have to pay rupees 3 lakhs and I have to fix my engine as altered fuel mixed with rain water fell into my engine. I told that the car was only 2 months and 12 days old but then they said we don't do anything for free and it's not included in the insurance.so if I pay I can get my car in 3 days fully conditioned. They told me that their higher authorities told them to tell me to pay.sir I called customer care that night and filed a complaint. The next day at 8:30 the trivandrum Evm showroom called me and told their higher authorities told to fix the car for free. When I asked when will I get my car they told may b by the end of January or mid February. They told me they don't have the parts and it has to be ordered. I told I have to go to work and they said they can't help and that I just have to wait. I asked for a complimentary car till my car gets fixed and they told they don't provide that service here. Sir I'm a doctor and yes I'm busy in gods grace but if I can't travel to work with my car then what should I do.please help me here.

I recently brought a Volkswagen Polo (Car No - MH01BU2681) 3 months back and the very next day the AC stopped cooling at all. When I gave the car for repair I was told you will get the car in 2 days and it has been 21 days till now . The car was still lying in the workshop and every time we called at the customer care no one bothered to answer the call or call back. By chance if people take my call I am told that the part are waited and it will be repaired by the coming weekend and till date that weekend has not yet arrived. Today I have spent 4 hours of my weekend in calling the customer care at the workshop but still they have no answer and the car still stands in repaired. Salman and Sanjana, two of the so called brilliant advisers are completely incapable of resolving any customer issues but very efficient at lying confidently to the customer. When I spoke to their senior Mr Lalit, firstly he was lost and clueless on the entire issue and secondly he said I will get my car repaired tomorrow. When I asked him how did he get the part immediately when he claimed that it will take another day or two till they get approval for the part, he said the most shocking thing that I could ever expect from a Car company. He was replacing My car's compressor with another car's part in the workshop ! I am shocked and disgusted at such malpractices of Volkswagen as a brand. This is a crime and I will file a legal lawsuit against your company stating that you use existing customer car parts to repair other customer's car. Now I can never trust Volkwagen with my car with which of my car parts have been used already for other cars. This raises the biggest question and doubt on the brands credibility and trust. I declare Volkswagen as a Cheat and not professional at all. After all this, when I finally went to collect my car at the workshop, I saw my car being tested for AC. The car in-house mechanic showed us the compressor and said the compressor was weak since the start. So that means Volkswagen had sold us a manufactured defective car as a brand new car at the price of 6 lakhs plus!!! What could be more disgusting that such a premium brand as claimed cheats the customer right on face and blatantly sells a defective car!! This brand clearly cannot be trusted in terms of their cars, their parts, service and the brand value itself. The customer service adviser lied to us about the bill when we went to settle it. We had the insurance covering most of our expenses in the repair but few things were to be paid by us which were not covered under insurance. The adviser tells us that the bill is for Rs 5000 but when we calculated it as per the items it was Rs. 4200. Again a bluff! The petrol in the car was nil while we had 30 Litres of petrol when we gave the car for repair. Al;l this clearly shows that Volkswagen does not have any set standard of operation or anybody monitoring the activities at the workshop or company. It is being run by the whims and fancy of the employees and they take the customer and car for free ride without giving a damn about the repercussions. I am filling a legal suit against all this stating that I have been sold a defective Car and have been cheated and conned by Volkswagen. And I will never recommend this brand to any of my family or friends who are planning to buy car ever. And people like Mr. Jammajale Sahoo (Emp Id - 117) should be fired as they refuse to give out the contacts for people senior to them saying they only have the Director. Even the director's no can be shared I believe.

I would like to bring your attention to a very bad experience that I had last day (06.12.2014, Saturday). My name is Jomon T Vallikappil. I own a Volkswagen POLO high line since 2012. It is very bad and was unexpected reactions that I had to face today as I took my Polo to EVM Motor Vehicles Pvt. Ltd., Kottayam, Kerala, India. Let me brief the incident. My Polo was showing some complaint with its Power window functioning. Though I had quite a busy schedule, I myself went to the service centre to rectify the complaint instead of sending my driver as I take good care of my car. And the experience which I had to face there was horrible and unacceptable. As I enter the service centre (EVM Motor Vehicles Pvt. Ltd., Kottayam, Kerala, India), I explained that my power window was showing a complaint. A service person came, checked the vehicle and diagnosed the compliant as “faulty fuse”. They told me that the fuse need to be replaced and it may cost around Rs. 1800. I agreed. They replaced the fuse and said that the vehicle is good to go. They even showed me the windows working well and I was charged an amount of Rs. 1361 for this ( bill enclosed). I stepped out of the service centre and moved almost 100 meters and then I found that the power windows do not work. I was worried and went back to the service centre and met one Mr. Jacob Jose, Service advisor, EVM Motor Vehicles Pvt. Ltd., Kottayam. I explained the things to him, my vechile was again taken in to check and was returned in no time. Now they tell me that its not the fuse but it is the switch that is having the complaint. I asked them that you said it was something wrong with fuse and you even charge me Rs.1361 for the fuse and now you are saying that the complaint is with switch and it needs to be replaced. Which statement is correct? If it is switch, then why was the fuse replaced. Even when they told me that the switch is having the fault, it sounded like they are not sure whether it is actually a fault with switch. I didn’t get the switch replaced/ changed because I am quite sure that if this fault is shown again, they are going to blame the Engine next time and may even ask me to replace it. It is so cruel and pathetic from your service personals to be so careless / lazy while dealing with customers. As I mentioned earlier, I have dropped my whole day’s programmes, just to get this problem solved and in the end, I lost a day of mine and the problem still stands. How your people can can be so careless and rude to customers who have managed to spent money to buy a Highline variant of your product. I’m sure, this will be a bad mark in my mind about Volkswagen and their dealers EVM Motor Vehicles Pvt. Ltd., Kottayam. When we come to service our vehicle, kindly show the interest and concern or half of it that your people show while they came to us as we plan to buy one of your products. Also I had a very bad experience from your sales department too ( To say, your people just destroyed my whole day), and that was horrible too. I also had a plan (which I dropped as I experienced such a horrible response from your sales people) to exchange my Polo for a Vento TDI Highline. When Ivisited the sales section and explained my requirement, they just throw me a price list of VW Vento and that’s it. They haven’t had any interest or patience to talk to me, they didn’t tell me what value will my Polo gets, or what more should I have to pay for it or any of my queries. From the attitude shown towards me, I realized/ felt that they are informally telling me “take it if you want or else get lost”. I know this is quite a long letter, but I felt so bad, insulted and irritated today from the Sales and Service departments of EVM Motor Vehicles Pvt. Ltd., Kottayam, Kerala, India, which made me write a long one.

This is in reference to the Penalty Charges against Loan Number : [protected] . I would like to officially express my discontent with the penalty issue of Audi A3. I really cannot understand what kind of service this is? It has been almost 24 hours just to receive merely a call from your end regarding the penalty charges . I have been dealing with Malika and Suchita who were supposed to investigate the issue of the ECS system and get back to me with a new amount at 3:00 PM Yesterday. I do not see any revert till now. We have been making the payments on time via cheque. Because of some technical issues at your end, Penalty charges has been added in our account against the above mentioned loan number. I do not wish to pay for something which was a technical fault . I trust this is not the way to deal with such valued customers like us. I would appreciate it highly if you take appropriate action towards resolving my problem on priority basis and provide me NOC asap. Thanks Sonika [protected]

I have run my vento only 27000 km and the problem came with clutch plate pressure plate now I ask them they told me this is not in warranty and charge me 50000 I have parchous Renault duster same time and duster has driven 65000 km but no problem with that I told them how is it then volks wagen workshop mechanic replaied me that quality is not same in both compony that means Volkswagen is given very poor quality now my car is in workshop only I want the answer what to do other wise I will go to court definalty I will never suggest any one to buy your car if I have to pay then it's ok I will pay because I invest 12 Lakh first only that's why I have to pay then in social network I will advertise your truth nicely I have all proof

Dear Sir/Madam, We have complaint regarding non providing services We have polo high liner, as we are middle class people not affording petrol, we convert into CNG. RTO has approved, Insurance company has approved it. Why company has objection Daksha Macwan [protected]

We own 5 Passats purchased in July 2009. All Passats are DSG HighlIne models with sunroofs. All the Passats have had problems with Intake Manifold failures, sometimes more than once. Now on our Passat UP78BV9377 also the same problem has been identified by your dealer, FAPL, Gurgaon & car booked for repairs on Thursday4th December 2014. It is obvious from the number of such failures in every single one of our 5 Passats, that VW is installing defective parts on the cars, resulting in huge repeated repair bills to the customers. This is not some random fault or a wear & tear replacement. We are reporting the matter to the MInistry of Consumer Affairs, for follow up action to recall all such cars sold by VW in India for a free parts replacement to the consumers. You may contact me at +91 [protected] if needed. Our 5 Passat registration numbers are: 1. UP78BV 9377 2. UP78BV7711 3. UP78BV 8811 4. UP78BV 8111 5. UP78BV 9911 Gopal K. Kejriwal Director Mohan Steels Ltd. Kanpur, UP

I had take your vento car & i rarely use this car. only 11500km is used. Now fuel injector problem has arised. They have charged me 24500 Rs. Your after sales service is very bad. This problem was arised on 22/11/2014 at 8Pm, i called the service hotline [protected] of Volkswagon Downtown which was switched off. then i called service Manager Mr. Godwin, But he did not pickup the call After that i called your toll free No, then they put me on conference call, but nobody helped me. Now i have left for the Service at Volkswagon Palace Cross, Rajajinagar Service Centre, Service Supervisor Mr Sunder Mob [protected] is looking after this. I have purchased such a costly vechile & and major repair has come for only 11500 kms which is your fault. Please rectify this under Warrenty Immediately & oblige. From N. Venkatesh Mob [protected] [protected]@yahoo.com No 2985/A, 1st A Main, 2nd Stage Rajajinagar Bangalore -560021

[protected] This branch does not have the courtesy to answer the phone. I had called on this number a couple of times but there is no response yet. They had given me an appointment and had said they will give me a reminder call on 19th November and i have yet not recieved a call from them. Whenever i call them they do not bother answering.

Pl. go through the attachment, there is no proper reply action from your site on ABRAMOTORS CHENNAI 03/09/2014. Because of which, I have to engage taxi and other mode for my business purpose every day and I am not able to carry out my business activates on time with out hassles. Due to which I have incurred an expense of nearly one to one and half lakhs for non availability of own car for my usage and I am incurring heavy loss on my business day by day. In the connection, I am sorry to bring forth the same to you that the said expenses of one lakh need to be borne by you along with the vehicle delivery, immediately. If you have not fulfilled by above said request immediately, I am sorry, I am constrained to go for legal recourse to obtain the said amount from you and to take immediate delivery of my car. Need your intervention to resolve this immediately

I want to share my experience with globus cars pvt.ltd.delhi-33 on 1st. service of my POLO car DL8CY1703 ON dt. 7th. April 2014. the service adviser mr.Amit give me the delivery time 1700hrs but car was not ready even at 1730hrs.outer cleaning of the car was not done.but i paid the charges fully as i was thinking that all the parts were replaced which was mentioned in the invoice.From the last 2 months, i was feeling some vibration trouble in the engine and even fuel consumption was also increased and catalytic converter alarm was observed many times.i studied about this alarm then i thought that in the 1st service, no service work was carried out, only payment was taken by service centre. today i again visited the service centre and told all the problems of the car to service adviser. mr kumar pravesh.he was not interested in listening my problems.now i feel that perhaps i have done a blunder by purchasing a volkswagen car because service is very-2 much poor. today i again paid the charges of the service without my fault.

This is to bring to your attention a matter concerning my Volkswagen Vento Highline Diesel car with registration number : KL 39 G 2010, engine number and chassis number. The car has run about 18, 500+ kms. It has been serviced regularly and was driven with most care. Now, the front-left brake-pad has wore off completely and the metal base of the brake-pad has damaged the brake rotor. I have to replace both the brake-pad and brake-rotor which is going to cost me about INR 8500 and the inconveniences added. I understand that it takes about 35000 kms usually before the brake pads wear off and when they do, both sides wear off together. The service personnel did not have an explanation for what happened except that I cannot avail warranty for the same. This is totally unexpected from Volkswagen. When you put a Volkswagen car out in the market, you are putting your reputation out there. When a buyer chooses Volkswagen, they are trusting your history of creating automobile excellence for 77 years. You should not lower yourself to the local car manufacturer standards who sell third rate cars for sky high profits. Now, I would like to know your stand on this incident. I hope you shall stick to your generations old tradition of superior customer care.

Dear Sir/madam, I would like to inform you that i have purchased one new polo High line 1.2 Petrol 2014 car (Chassis No. - WVWH14600FT017872) from Vidyut motor, Pune. Within 184 Km my car had breakdown on the road side at 11.00 PM night & i have to struggle with road site assistant for whole night. There was no help from any side ( from Volkswagen & dealer Vidyut motor & your road site assistance). I tried at list 3 hrs. but...

Vehicle No. KL01BH 8933. Under extended warranty from Nov.2014. During 2nd annual service, brought to the dealer's notice about a noise from the left front wheel. They have informed me that the ENGINE MOUNT costing Rs. 5378.84 was defective and needed to be replaced at owner's cost as the warranty does not cover items having rubber parts. Also informed me that as a goodwill gesture they would be providing a discount of 50%.I have agreed to this with pain as I was under the impression that costly parts would be covered under the warranty. I had opted for extended warranty for avoiding such surprises. But in the final bill, to my surprise, the cost of the item was indicated as Rs. 2689.42 and the 100% cost was indicated as customer's share. This is giving me an impression that 200% of the cost was indicated first and then gave me a "goodwill gesture" of 50%! Along with other replaced items, this particular item was not returned to me, but shown to me at a distance and took it back. As the problem is still persisting, I have a real doubt whether the defective part has been replaced or not. I wish to hear from Volkswagen: 1) Parts like the engine mount do not qualify for warranty maintenance/replacement. 2) Whether such parts are sold without mentioning the MRP and the price is as told by the dealer. Regards K Dhananjayan

I purchased New Polo Diesel Car Last Diwali 2014. I met with an accident on 31st Oct evening. I gave my car for repair on 1st Nov. Insurance claim observation was done on 4th Nov. My Car's Tail Gate was damaged alongwith rear bumper. The VW Karnavati - Narol Workshop Guy Mr. Nirav Shah told me that the Tail Gate and Rear Bumper to replaced as they were totally damaged. and committed me that it will take 10-12 days to fix my car. I agrred with him and leave my car on 1st Nov with them. Since then it has been more than 20 days and i have been informed latest status that they yet not started working on my car since the Tail Gate is not available with them, they have ordered the same and it has not come yet... Mr. Nirav has just called me yesterday and told me that, SIR IT WILL TAKE ANOTHER 10-15 DAYS TO COMPLETE THE JOB The Customer Care Executive Ms. Poonam is also doesn't have enough sense that how to talk to their valuable customers. She can put any customer on hold for N number of MInutes without your consent ... Hats off to such a great Customer care executive.. (As she is a Lady, I had to be careful with my words... otherwise...XXXXX...) The Workshop Senior Level Manager Mr. Kuldeep don't even bother about the issues brought to him by a customer even after calling them TWICE or THRICE. The Sales Executive from whom i have done dealing for purchase of the car is not even dare to pick up my call.. The Workshop guy, Mr. Nirav Shah, every time when i called him, he used to tell me that "SIR I WILL CALL YOU AFTER SOME TIME" but he never called me. Pathetic ... I HAD WORST EXPERIENCE OF SUCH POOR RESPONSE FROM THESE SO CALLED VW-KARNAVATI AHMEDABAD GUYS...(PARKLANE CARS PVT LTD - DEALER OF VW IN AHMEDABAD) ABOUT VOLKSWAGEN INDIA ... There is nothing like Customer care.. I have made complaint through mail They respeonded to me and just gave me a Complaint ID via message. THATS IT.. No other phone calls, nothing from Customer care Centre of Company... Now I am in a poor situation that I dont know what to do with this Complaint ID... F88k o88... Now, One can realise that COMPANY & DEALERS have been acting on the same line..<<< CHEATING CUSTOMERS ...>>> I am thinking on filling a case against the dealer in Consumer Court...!!!