Volkswagen India Complaints & Reviews

i purchased new polo 1.5 tdi highline ( chassis no. WVWE14602FT010635) from karnavati showroom, ashram road, ahmedabad on 14 aug, 2014 by paying almost 8.33 lacks. when i was offered car on 14.08.14, it was not up to the mark in condition.( water lodged in front head lamp, clutch rest pedal was not there, rear dickey door was not in alignment, dirty spot in rear seat) till i received it after verbal assurance from showroom manager (Mr.Chiarag Rawal) that your all query would be short out earliest, right-now you would accept the car...and i made big mistake. thats not end here... on 19.08.14 my car didn't start. i called roadside assistance (case no.[protected])and they towed my new car to mehsana workshop. the car mechanic/supervisor told me that your car has some fault but they are not giving me the details why this problem arise in brand new car. now i am not satisfied by any of their arguments regarding problem in new car...i want to change the vehicle. and demand new brand car... i will not receive the problematic car. Same details i mailed to showroom manager mr. Chirag Rawal but till date he didnot answer me. they answered me that your car is in warranty period so we can replace you thae faulty spare parts not the car. How can i accept fault in new brand car in just two days.

As my clutch plates of vw vento diesel were hard and car was not picking speed, I showed my car in atricia automobiles sector 63 noida. They told me after inspection and provided me with estimate of 20000 for clutch plates. Next day they told me that total cost would come to be 50000 as flywheel also need replacement. It was shocking as car is nearly 2 years old and has run hardly 43000 km. I asked them that please put back the car as it is.they told me that I have to pay a labour charge of 6000 just for opening car which was later trimmed to 3400. I have shown the car elsewhere and came to know that flywheel is absolutely fine. I am attaching the pictures. Also the total cost estimated was around 13000 including labour which was much higher than the estimate cost of 50000 provided by the dealer. Please take action against atricia automobiles for deliberate manipulation of price and also it was very harassing experience for me. Also help me in the refund of labour charge incurred.

I am Prakash Chand Jain and I own a Volkswagen Polo Diesel 1.2 Highline. I purchased my car from Volkswagen Delhi North Globus Cars (P) Ltd. in July 2013. My car met with a collision two weeks ago (9 August'14), in with front glass of my car broke and it got a dent on the bumper and on the front side. I took my car to Volkswagen Delhi north car workshop and claimed insurance company. My service advisor promised me to deliver my car by Sunday (17-Aug-2014) but he failed. Then he promised me to deliver my car by Tuesday(19-Aug-2014), he failed to deliver on that day too. He gave me an estimate of approximately INR 6000 to be borne by me. And without getting their estimation approved by the Insurance Company repaired the car. An accidental labor cost which insurance company has to bear, which is about INR 13000. They are now demanding that money from me. I got my car financed from your respected company. At the time of purchasing, your representative asked us to get our car financed from your company and buy all your schemes 2+2 extended and other schemes, we bought everything your agent asked us to. It's been approx two weeks now that my car is in your workshop and I am very disappointed from your service and moreover the service advisors are not co-ordinating and are very rude to me. My next EMI payment time is coming, please tell me if I should pay EMI of the car just for nothing. For Last Two weeks, I am suffering losses because o[censored]navailability of the car. I am going through many problems while travelling. I would like to ask you, I bought two cars just because of your performance and now I am highly disappointed with your services. I told some of my friends who were planning to purchase a car from your company and they are now reconsidering their decision after knowing about the services provided by your company. I am highly disturbed from your services!!! I'll grateful if you can take a look into the matter and take immediate actions, so that I can get the car back and not consider the option of selling your car and going to another company who could provide me with effective service and most importantly a friendly advisor who is not rude to me. I'll be highly obliged if you look into my matter as soon as possible.

dear sir, i have bought the new polo 13 August 2014 Registration No. WB 06K 9699, VIN No.WVWE14602FT010411 and from the day i have bought the car the music system keeps freezing for no reason be it while playing music or while i am taking a call via bluetooth initially i thought that the devices i was playing music from were the reason for the problem but later i found out that no matter which device i play my music from CD, USB, AUX, memory...

I purchased polo diesel 1.2 TDI from VW North Delhi on August 2013. From the start I have been cheated by showroon, the sales personal with the incomplete and incorrect information. However, I still went ahead and bought the car thinking at least the Company has some reputation and will work its way to mend my experience to better one. I took the Fully loaded offer from VW which included 3 years of insurance from Bajaj which has a tie up with VW. Howewver, now 1 year is completing and no one has called till now to ask me for renewing the insurance. I had to followup with the team in the showroom as when I talked to them, they simply refused to add the 0 Dep addon in my policy stating I had taken 2 claims on my policy in previous year. Also, they are asking me to drop in the claim amout check with them and the Bajaj agent is rude when I asked them to take the cheque from me. Sales dept. is full of cheats and provides just imcomplete information in order to secure the bookings. VW has stooped to new lows for securing the sales in India. I just hope the company should be charged with fradulent activites by Govt agencies so that the higher Mgt. in europe comes to know what the indian counterparts are upto. Not at all thankful to the Company in any way.

We have bought our Polo in august 2011. Have been doing our yearly maintenance servicing religiously on the due dates. Car did not give us any trouble at all for three years. This August (2014) we have delivered our car for third yearly servicing. We did not have any complaint other than some leakage due to monsoon. But after 3 days when they delivered the car back to us, we were shocked. Not even could they fix the leakage problem and shuffled all the existing setting of the engine, but now our car is not even in usable condition. 1 the moment speed goes above 10km/hr, all the engine noise and hick up starts 2 Accelerator is not responding when we try to increase the speed 3 breaks make worst of noises 4 Engines stops performing above the speed of 10 5 catalytic converter light keeps on blinking continuously Completely healthy car has broken down after servicing and we did complain at service station. The mechanic came twice and some how he could find all 3 ignition coils broken (which were totally fine and working before and even they cleared our car from servicing, with ALL OK remark) Well he changed those coils but all the above problems are still there. Bottom line, they screwed up our car in servicing, forget about fixing our water leakage problem, they gave back the car creating dozens of more serious issues. PS- Tornado motors Andheri east Mumbai service station. Car no - MH02 BR 5946

1. I am writing to you in connection with an abnormal fault encountered in my vehicle.
2. I am an owner of Vento Diesel 1.6 Highline purchased in March 2012 from Tanya Motors, Jaipur with the following details:-
(a) Engine Number : CLN180973
(b) Chassis Number : WVWM11603CT020340
(c) Registration Number : CH 01 AL 4912
3. I am a serving Army Officer (Colonel) presently posted as Director at OFB HQ, Kolkata. I use my Vento sparingly since I have a second car, besides my official vehicle. That’s the reason for my Vento having done merely 9000 Kms till now and looks brand new.
4. It would not be an exaggeration to state that I am an ardent car lover and always walk the extra mile to ensure a very high standard o[censored]pkeep and serviceability of my vehicle. The Vento was serviced in March 2014, after which the vehicle has hardly done any mileage.
5. It was on 15 Aug 2014 that I along with my family (wife and two young daughters) set on a three day vacation on our Vento to Mandarmani Beach around 170 Kms from Kolkata. The journey was unfolding beautifully till about 160 Kms, when all of a sudden I could smell something burning, which was reconfirmed by my wife. I immediately stopped the vehicle to inspect what was wrong, but could not find anything amiss. I then continued with my trip but would have hardly covered 3-4 Kms when I felt a distinct jerk / engine knock, the Coil / Glow Plug symbol started flashing on the Dashboard Console along with the MPFI symbol and sudden loss of compression. I immediately pulled up the car and parked it, fearing the worst. We were still 4-5 Kms short of the Resort and I was totally distraught as my young daughters started crying in the hot and humid weather.
6. I then contacted the VW Call Centre who advised me to take assistance of RSA. I accordingly contacted the RSA and had the Vento transported to VW Workshop at Topsia, Kolkata on 16 Aug 2014. Despite having a 3 day booking in the Resort, we returned dejected and morose the very next day on Taxi as one had to admit the broken down vehicle in the Workshop and clear the carriage charges of the RSA.
7. On inspection of the Vento at Topsia Workshop on 17 Aug 2104, I was given to understand by the deputed Service Engineer that one of the Injector Nozzles had got damaged which needed to be replaced. The reason stated for this failure was ‘Impurity in the Fuel’.
8. It may also be noted that despite our pan India postings, I have to the best of my perception, selected a fairly decent Gas outlet for all top ups and refills. Though the vehicle usage is very less, I have throughout ensured that the tank remains full and as a matter of record, from the time I have bought the car, never has the fuel level dipped below the One Quarter mark.
10. Even in the instant case, I got my Vento last topped up from a renowned Petrol Pump at Park Street, Kolkata around a month and a half back. The vehicle has since been used six / seven times for short local running, besides the smooth drive till about 160 Kms on 15 Aug 2014.
11. In case ‘Fuel Impurity’ is the prime cause for such a serious mechanical failure, may I exhort Volkswagen to kindly list out authorised Petrol Pump Outlets across the country for its cars refilling and not to leave it to the discretion or wisdom o[censored]nsuspecting customers. I also strongly feel that the widely acclaimed German Technology should be well geared up to accept the challenge of varying fuel grades available in the country rather than digging a big hole in the customers pocket. Else the Company’s slogan ‘German Engineering made for India’ appears paradoxical and far- fetched.
12. The pecuniary penalty in the form of Repair costs, RSA charges, Resort Cancellation, Taxi fare, etc is hurtful, however the emotional trauma while vacationing with family is worse, but the worst and most tragic fallout is the utter shattering of customers confidence in the vehicle and the Company, one always held in such high esteem.
13. Despite me being crazy towards car upkeep, if this is what Volkswagen had to offer to its customer for no fault of his, it truly results in a high level of ‘trust deficit’, which would be irreversible since one can never be sure of which Petrol Pump to hit and what serious ramifications would it have on my vehicle ‘Vento’ – whom I no longer love!! We as a family would rather be more comfortable and confident in venturing out in our 12 year old Tata Indica.
14. Anxiously awaiting your response.
Yours sincerely,
Col Adil Imran
[protected]

I have booked polo high-line in flash red color on 24 jul 14 with Volkswagen Delhi metropolitan mall saket the dealer promised to get the car delivered on or before 10 aug 14 which he failed to and now he is promising to deliver the car on the 1st week of September only if he get's the car from the company the dealer is not sure about the delivery. This is highly disappointing to see the kind of services and the dealer that a big brand like Volkswagen have.Its my humble request to the person in charge of this to get this case resolved asap else i will have to file a legal complain and put this on all social networking site

Name - Gaurav Negi
Contact # - [protected] alternate # [protected]

Dear sir, I have given my car polo 1.2 petrol registration no UP 65 BK 2788 to Varanasi auto car pvt. Ltd for changing lock on 25th july 2014 and i was promised to deliver my car before 20 days . And on my forcing to deliver it as soon as possible so they hav told me to deliver before 15 days . Now i am calling them regularly thrice in a day and they keep on giving me date regularly that today and tommorow . In other terms they are fooling me . Now its being around 1 month and i have no idea that when i am going to get my car This is how they treat their customer . M VERY VERY SORRY to say that THIS WAS NEVER EXPECTED FROM WOLKSWAGeN specially . I have almost used the car of every Company but this kind Of service i have never ever got . Plz forward my clmplain as soon as possible unless i have to take even more strict action against comapny . U can contact me (pratyush agrawal ) on my no. [protected] M very very disappontment by such a pathetic service of Wollswagen

since i own a volkswagen polo and the vehicle has occured a problem regarding the fuel pump. The company is telling me that the car will be with them for 8-9 days and after that the part will come and they will give the delivery of my vehicle. Since i doesn't own any other vehicle so it is very difficult for me to travel as i have to travel a lot in a day, considering this i want u to take strict action against company so that they can deliver my vehicle atleast on tuesday..

On 29.8.2011 we had purchased Vento Highline Diesel car from Your Ludhiana Dealer Lally Motors. At the time of Purchase Itself we had paid the required amount for Warranty Extension by 2 years i.e. extebnded warranty from 29.8.2013 to 28.8.2015. Therefore Technically the Car is still under Warranty. After having used the Car for about 18 Months the AC Vent on the Left of Dashboard Centre the Fins which Control the Airflow Direction broke and started falling into the Main Duct. During the next service we brought this to the notice of the Service Centre they told us that this is not covered under Warranty. We assumed that it was a case of rough handling form our side and we did not do anything further. However during the course of next 7-8 months we noticed that one by one all the remaining 3 AC Vents on the Dashboard the fins broke up and lastly the Fins in Rear Seat AC Vent are now not in control of the Knob . It simply means that the Plastic in these Ac Vents is so weak that even on normal activity it breaks like a Chinese Toy. The breakage is not caused by any mistake of the Users but is a BASIC MANUFACTURING DEFECT. Now we also have 2 other Cars (A) Maruti Zen Petrol Model 1999 (B) Hyundai Diesel Accent Model 2004 Driven 3, 00, 000 kms +, but the same part in these 2 cars have never been damaged. If our handling had been poor then the same parts in these cars should have had some incidence of damage especially as these care are 15 years and 10 years into usage. We therefore rightfully insist that this is a BASIC MANUFACTURING DEFECT and you should replace these 5 A/C Vents for us FREE OF COST. I am a conscientious person and I am approaching you after I am 110% Convinced that it is a manufacturing defect after all a German Cars parts don’t break like Chinese toys. I have seen vents breaking one by one over the span of last one year and without any reason whatsoever. Either it is a manufacturing defect or it has been deliberately made weak to force customers to come for repeated replacements. Either Volkswagen India should wake up to its responsibility towards customers who have put their faith in your product. I am not given justice from your side, surely I will feel that faith has been misplaced. I would not be doing anything wrong if I then have to get back on VW India by sharing with potential VW Car Buyers about this lacuna in your cars. REGARDS VIVEK AGRAWAL [protected] [protected]@gmail.com

hi my car met with with an accident i need my insurance claim its being 8 days the company are making a lot of issues and not giving the claim my car has a zero percent dept policy under bajaj allinaz insurance kindly please revert me and slove my problems my contact no is [protected]

I have polo comfortline diesel bought in aug 2012. in last 11 months the car had to be towed away 5 times. one of the relay keep on getting kaput every 2 - 3 months. now the car Iis being in the garage from last 3 weeks. no one is ready to answer and take responsibilty of the service. last time the rellay got burned. but still the workshop guys are not doing anything. mobile [protected]. car mh46w0w0420

This is to inform you that I have a Volkswagen Polo Diesel car. I have done all the services so far.Two days ago my vehicle's accelerator pedal couldn't be released to the original position. I consulted with a service person at Volkswagen authorized service center, Thiruvanthapuram, kerala, and they told that one of the switch, inside the accelerator pedal, has to be replaced and they gave me an estimate of Rs 8576/-.They also told us that it is usual complaint of this same vehicle. The problem has arrived even after all services had been done properly. I here by request you to take necessary action to solve the above mentioned problem . Sudheer.M [protected]

Concern No: CCR8815. I am having series of issues with my car (Polo Trend line petrol) since I have purchased it and I am shocked that companies like Maruti Suzuki are much better than Volkswagen. I do own 2 other cars 1 is 4 years old (Honda City) and another is 2 years old (Hundai Verna). I am extremely satisfied with these cars and havn't paid anything on their maintenance. I own a Polo also which is 2 years old which is one of the most pathetic car one could have. I am not sure how come German Engineering is failing when compared with Japanese and Korean technologies. I am having series of issues since I own it. From day 1 when I start my car it makes a very weird noise as if I am starting a mini truck. I got it checked and I was told engine mounts needs replacement. It was shocking that within 1st year engine mounts were changed where the km run was only 7000 kms. It ran fine for sometime but the issue still persist. Later, service centre said that since its a 3 cylinder car it makes such noise and engine vibrates. I took their word and didnt report this issue back. Now 4 months back I got engine malfunction light lit up on meter while i was driving it. I got it checked and I was told that sensors gone faulty. Since the car was under warranty, they were replaced and after 4 months, when my warranty has expired, the sensors have gone faulty again. After speaking to workshop's GM, he said if you get them replaced, we will give you warranty for 1 year or 10000 KMs. I am not too sure if the parts were replaced 4 months back why it's warranty not there? He said since car's warranty is over, that warranty is also expired. I have a question, you provide warranty of your parts as per when then were changed or does it fall with car's overall warranty? Now they are asking me to pay. They didn't find the root cause due to which the issue again resurfaced and that doesn't guarantee that these parts wont malfunction again in near future. I want a Volkswagen engineer to see whats wrong with it and get it sorted. I don't trust service center anymore. My only ill luck is that I have got only 1 service center near my home which is 10-14 knms away and the biggest stupidity which I did was, buying a Volkswagen car. I received calls from your mumbai office for feedback and despite of negative feedbacks, no action was taken by Volkswagen. I am surprised at German Engineering and Volkswagen, which is one of the top notch brand is car manufacturing. Maruti Suzuki is better than German Engineering. At least their parts are inexpensive and do not tear off so easily. Please look into this ASAP else I have to take this case to higher authorities.

due to heavy rains in the city there is some problem in the brake shoe of the rear tyre due to which my car is unable to move from its place(POLO TDI). there is SAMARTH service centre of Volkswagen in the city and even after repeated complaints the service centre guys didn't pay any heed to complaint and didn't come to fix it up. Kindly take appropriate action and send someone to fix my car up. Car registration No.- MP04 CG 9852 Owner- Leena Singh City- Gwalior

Dear sir,
I have purchase new Volkswagen polo car in vellore November month 2013. in this show room Volkswagen Vellore (Susee Motors (India) Private Limited) 141, New By-Pass Road, , Vellore, Tamil Nadu, Vellore - 632012.
my vechicle REG NO TN23BF0370 frame no:WVWK1360XET033348 I fully satification in this car, superb conformate and comfort driving, but now some problem in my car.POWER WINDOW SWITCH BROKEN;MP3 PLAYER ON/OFF SWITCH, F.M.BAND SWITCH BROKEN.I ask in show room manager, he taken photo to broken spares for warranty 04/08/2014 for send head office.but today 07/08/2014 told me we have not getten warranty claim for this kinds spare.I buy car 8 months only no anybody drive my car i just ride km 1803kms.I have park my car for blank space fully safety.so please give the spares for warranty.I hope the people help me this kinds of problems


thanks & regards
A.M.Ramadoss
[protected]

I bought black polo highline 8 month back after 2 month i am facing many problem sometimes my battery goes down some times fm does not connect but i taken for granted but this time 1-1/2 month back i notice a different sound coming from my engine i went to service station (Chinnhat, lucknow up), they taken my car for 2 days after 2 days when they gave it to me and when i came back to home i found that there is no oil in my car and i already paid 6000/- for labour n oil charges, then i again call them and they again took my car its been 1 month they had my car, they told me that some part of engine is been replaced so you have to pay,
So kindly look into the matter as my car is under 1 year and due to service station fault problem occurs, so i wont pay a singly pinny to them and still they dont do it i will sue them to court surly.

I have a polo car which was bought in May 2013 and the number of the car is MH01BG 5371. I am deeply distressed with the car. The car is barely a year old and has done only 4500kms but is already give me a lot of trouble. The car has started leaking and the carpet of the car has rotted and giving foul smell. This is quite troubling specially in the monsoon and I use this car for my child and myself so it's handled with a lot of care. No driver has ever handled the car. Yesterday I delivered the car to the Volkswagen Downtown service centre to get the problem rectified but it's been 2days and we have no clue to what is happening even after speaking to them many times. We have been touch with Mr. Zeeshan Shaikh and Mr. Alok from the service centre but the matter is not getting solved in any way. I have no way of escalating this problem and so really need your help in resolving this issue. My name is Mallika chopra and my no. Is [protected]

I purchase a volkswagen vento car on 29-July 2014 from MAA SHEETLA AUTOWHEELS PVT. LTD. MORADABAD. till now i did not received insurance, body cover, matting, the always give the date for giving the insurance. when i call then for asking the insurance & cover they misbehave with me & said they will give it to me. Also they did not give money of my old car which i give them in exchange. Kindly solve my problem and do the needful