Volkswagen India Complaints & Reviews

Hi, Chetan from Aurangabad Maharashtra. I was plaining to buy POLO Comfortline Petrol white in December 2014. We visited the showroom and car was not available. executive told us we will call once it's available. I got call in January first week, that car is available with old price. and this price will be applicable till 10 Jan. After that I used to get call from Executive regarding the same. On 10th When went to showroom for booking, now they are saying car is not available and if you want you will get it after 2 -3 week with new price. I am totally disappointed with the kind of commitment Executive is giving. it's really damaging the brand value of Volkswagen. I will still go for car if i get it with old price. Thanks Chetan Chauhan [protected]

Fortunately I am alive and would initially like to wish you all a very Happy and a Prosperous New Year 2015...! Volkswagen a German automobile and biggest automaker in both Germany and Europe, the faith I had in Volkswagen is all gone, after the incident happened on last 29th Dec 2014. My Volkswagen Vento Reg. No.: MH15EB5807 VIN: WVWK13603ET032509 Model: Vento 1.6 CR MT Comfortline, servicing done on 23rd Dec 2014 as said by the advisor by replacing the necessary parts on time. Copy of part replaced details attached. On last 28th Dec 2014 mid night while driving, I came across a speed breaker with no sign board in advance and I had to apply urgent breaks and the very same time heard a noise, after that no control on the vehicle. After calling the volkswagen road side assistance, the recovery van reached next day morning and toed the vehicle to nearest service center (Volkswagen Dhule) 80 Kms from the incident place MadhyaPradesh India Border. When checked the area were the incident happened I found the broken part of break disk which I have kept with me for further investigation. As per my knowledge Break Disk(rotor) is a part made of cast iron and cannot get damaged easily, in this case it was a new one which is broken. After reaching the service center and when dismantled the Right Hand Wheel assembly yesterday, it has come to my notice that the new Break Disk assembled on 23rd was a faulty one (also confirmed with the service advisor Volkswagen Dhule), it can be very clearly viewed that the new assembled break disk was already a cracked one . Photographs of disk attached . I would like to know what kind of spare parts do Volkswagen use at your authorized service center? The spare parts used by Volkswagen do not have any quality checks? What kind of warranty or guarantee do Volkswagen give after your vehicle is serviced from Volkswagen's authorized service center? Why should I bear the cost of all the damage caused, due to this faulty spare parts used by Volkswagen? What kindly of safety do Volkswagen assure for the Indian passengers in Volkswagen? Regards, Radhakishan [protected]

very poor service they charged heavy labour charge around 4900 for first service i thought that they charged high labour charge for giving salary to the service people . so distributor not all spend even a single money for running the service section i mean salary for service engineer .

I have complained about the vehicle AC, Flywheel, Engine sound, suspension several times during warranty period and the service people simply done some adjustment repairs to the vehicle. I have sent several emails to the customer care email but the response is finished by simply giving the workshop managers number. After warranty now I got a list of parts to be replaced as following. Multi clutch Assemby 1 Rs.32100/- Fly wheel assembly 1 Rs.52500/- Ac blower fan 1 Rs.27000/- shock absorber 2 Rs.17100/- rear break caliber assy 1 Rs.12000/- AC climate Controll Unit& ABS control unit 1 each Rs.200000/- Wheel Rim 4 Rs.88000/- Other Suspension parts Rs.10000/- Labour cost extra. Please understand the condition of a vehicle after warranty. How can it to be maintained. I bought the car for Rs.18 lakhs.

Dear Sir, I wanted to purchase Polo comfort line 1.2l petrol car from your subject dealer, I took test drive and negotiated for the price on 22/12/2014.with Sr.Sales Consultant Mr. Ranjeet Singh Jurel.When I went to take the car on 23/12/2014 with D.D. as desired by dealer.Mr.ranjeet sold that car to somebody else.The dealing of your representative is creating bad name of VOLKSWAGEN.Kindly look in to the matter and resolve the problem.Thanking you, S.K.CHAUHAN Mobile:[protected] Email:[protected]@gmail.com

Hi All, I was travelled from hyderabad to ongole(380 KM) 2 weeks back and after reaching ongole my car stopped suddenly and road side assistance took my car to nearest showroom i.e Guntur by checking my car they said diesel problem after 3 days again they said injectors problem and now they are saying Rayl and diesel filters problem, It's almost 1 and 1/2 week completed but they didn't get my car back. Also my car is in warranty period (10 months old) even though they are saying to pay the money. Thanks&Regards [protected]--- Rahul- [protected] Vech no: AP 28 DX 5006

hello sir/mam, i have purchased jetta automark automobile in ahmedabad.there were noisiong all doors on rough road. The severvice ceter managers could not solution about my problem. it had big problem of my car. there was very bad noise in my car. So you have take the solution of my car. contect: [protected]@yahoo.in

Respective sir, this is Dharmendra from Ahmedabad. Purchased a vento car from a local dealer parklane cars pvt ltd. dated 11/04/13. car. no. GJ 01 RB 3637. chassis no. WVWC13609DT047888. ENGINE NO. CLN235220. COLOUR BLUE, IN THE NAME OF DIPALI DHARMENDRA MANDALIA The problem is I am suffuring from heavy smoke comes out from a silencer since last 2 months. i have given to his work shop on 28/12/14. for last 4-5 days they could not find any solution in that. they said this is in warranty period so u dont have to bother for any charges. but from yesterday the said we have to dismental the engine of this car and then we will check the further but for that u might have to pay a charges for that. I have visited myself so i totally disagree with this and said this is company's liability for the solution as its in the warranty period. why should i pay for that. I am really very disappoint with their reply. now my patience is over and i will wait for your kind reply. If decision is not favoring me on monday then i have to take a legal action on this. and may go to a cunsumer court for my satisfaction. Thanking yours Dharmendra.

I was sold a Motor Insurance policy from National Insurance for my Volkswagen Polo in early September 2014 by your colleague Ms. Yasmeen. I have not yet received my Insurance copy despite the fact that I have been regularly following up with Ms. Pooja (Mobile No. +91 [protected]) since September end. After many follow-ups with Yasmeen and Pooja I had come to realize that Yasmeen had mentioned wrong address in the insurance records despite the fact that I had sent sms of my address twice on her mobile. I called Ms Pooja on 25th Nov to check if she can send me the insurance copy when told me she was having her lunch and promised to call me back. I called her back at 4 PM to remind her when she refused to talk to me and banged the phone in the middle of the conversation. I was taken aback by her reaction because I had not even raised my voice or spoken any ill words. I had sent an email to the service center manager about this issue on 25th Nov itself and called his mobile many times but could not get any response from him. (Email sent is attached herewith as a proof) As a customer I feel helpless as I have paid for the policy in September and still waiting for my copy and the employees are being rude and refuse to talk.

Dear Sir/Madam I am owning volkswagon polo Nov. 2011 model no. HR 16k 7709. car get serviced 2 months before at Viraj aotomobiles noida at that time left side axle boot found weared and i told them to get changed but the part was not available i ask them to order it and they ordered but the receieved ordered part was defective (metal part & rubber part separate) & viraj automobile service advisor Mr. sushil told me that to visit another service centre named Atrica automobiles p ltd. & assured me that part will be definitely available there i visit atrica automobiles on the same day & meet mrs. vaishali but the part was not available there they told me that they will order the part & receive the part within a week After week they called me to bring the car i visited there and again the same part (metal & rubber part separate) was there . they have wasted almost a day for it and told me that they will again order the part that will cost Rs 5000 and will get the exact part .After a week they again called me to bring the car and the same part was there having tag price Rs 4848 but the part inside was of cost Rs 800. almost a day they have wasted today also and the axle boot not changed since 2 months. As axle is very much important & sensitive part of a vechile if any mishappening occurs due to weared part who will be resposible for it.I got surprised having such a poor service of volgswagon. Sir/Madam, Plz take a serious action to resolve my problem ASAP.

Respected Sir, I am writing this to express my worst experience I had with EVM Volkswagen showroom, Kottayam. It is regarding my car, VW POLO (KL 23 H 88). My Car's first service was on 26th March 2014. I did not face any issues with the first service. I am quite happy & consent. From hereforth, kindly take note of the following points: My grievances started on 15 July 2014 (Repair Order Number SO142204, Invoice Number KSB1402655). The complaint was Steering noise which was clearly explained to service advisor Mr. Jinson Joseph. As per his advice I left my car for one day at the service centre so that the problem can be rectified. When I came in the evening to collect my car I was shocked to find out the problem was not rectified. Now, the service advisor said it was all dealt with. But when i had a word with the head-mechanic Mr.Ajeesh, the reason provided to me was that service advisor "Mr.Jinson Joseph did not mention this problem on the Job card". I’m shocked to find out that how can your staff be so irresponsible and do not care about the customers grievances regarding his/her own car. This is absurd. Now, going on- I thought that the situation will be changed and my problem would be sorted on my next visit which was on 29th September 2014 (Repair Order Number SO143850, Invoice Number KSB1404623). But wow! the experience was worst than the earlier one!! Car wasn't not only repaired, but when I received the car I noticed that the Left side ORVM was not working which was working perfect when I had given the car for repairs. Also was astonished to find out that there was a scratch in the car due to some carelessness from your staff as well. When I complained the same to Mr. Phips Samuel, General Manager, EVM Volkswagen Kottayam, I was told by to bring the car to the showroom. He promised me that all issues will be sorted and that the scratch marks will be rectified. But no, he didnt even reapond to my calls the day i was asked to get my vehicle there; i.e. the 18th of this month. Now, Is this the response to be expected from a brand name Volkswagen? Well may be, it is that either you are irresponsible or making a fool out of your customer! Sorry to say, We are not done yet- On 12th Dec 2014 (Repair Order Number SO145664, Invoice Number KSB1406890) I got the car to your garage for second service & still the previous said noise complaint existed and addition to it, a pulling towards the left side and a sound from left side tire. For alignment (Rs. 242.7) and wheel balancing (Rs. 269.6) was collected from my end but the point to be noted is that the car did not have any problem with the alignment before the repairs. And even after the service the car moves to left side when steering is let loose.now, got my car there as suggested by the respective service advisor, and still if they can't cleanse their mess, saying this and that, whats the point in keeping such a service centre open?! Leave all that, When i had enquired about it I was told to bring the car on 18.12.2014, as I was told by your staff that they could not repair the car due to non-availability of the spare parts(some bushing or something). I was informed by your staff to bring the car on 18th Dec 2014 as they will receive the spare part on that day morning and they will rectify the problem by afternoon. OKAY, AGREED. When i was asked to bring my car on 18th, i had priorly informed them that i require the car in the evening by a maximum 4pm. They agreed as well. Now, not only that Mr.Philip was attending my calls as he promised to fix up issues on this day; The Staff at EVM Volkswagen Kottayam, i must say, "DO NOT VALUE" the customer's needs and that was the reason that no one bothered to call and inform me that the spare parts have arrived and my car should be brought for repair. Anyways, it was my need; so when I called the service center at around 12:45pm, I was not given any proper response; whilst i was told at 3pm(obviously i called them again, my need right) they said the spares arrived in the morning itself & I should get my car at the service station quick.now at 3pm and i have to leave out of town at 4pm. Awsome isn't it!? And I decided to call Volkswagen on 18th Dec 2014 to complaint (Complaint Number CCR16538). But received a very cold response from the showroom again. Its an unbelievable experience to receive from a brand like Volkswagen so I decided to complain again on 26 Dec 2014 (Complaint Number CCR17044) but no use absolutely. And, Thats really annoying i guess. Think yourself in my shoes for a moment. I called the CRM of EVM VW on 27th Dec. Again i did not get a proper response and the CRM called me up after like today at around 1pm asking me to get my car there today or whenever its possible. Please tell me why in this f-reaking world should I be doing it!? I have blankly said that "i am not interested in doing anymore repairs at the KOTTAYAM EVM branch, and they can come pick my vehicle and do any repairs in some other branch"; Which is now tomorrow, 30th December 2014. One last issue, from sales side- while my car's service was going on, i thought of exchanging it with the GT automatic model. So naturally I enquired for a test drive. I was approached by one Mr.Rooshudheen, the assistant sales manager at the Kottayam showroom. What he told me was- "there is no GT model available for test drive and i need to buy it only if I require one. There is no necessity that I have to buy one". I was like WTF! No other words to express, sorry. Now these above told are what i am facing, and there might be thousand others. As a matter of fact, they are mailing me saying apologies and stuff, but whats the use if my problem isn't rectified & new ones are emerging every now and then!? What if I didn't have access to my mail every now and then? They would've not even intimated me of anything! And sorry, i am not responding to any of their mails, be it what! I sometimes realize that a local workshop has more responsibility towards their customers than EVM Volkswagen Kottayam. I didn’t even receive a favorable response from EVM Volkswagen service head Mr. Nobel Jacob and that’s the reason I thought of complaining with Volkswagen customer support as a final resolute. Now I’m forced to share my experience with others so that no one else experiences the same that I had gone through & i swear i am thinking of going public with this because I am that fed-up. I have other cars from Hyundai and Chevrolet but never faced such an experience before. Honestly, I regret b being a customer of Volkswagen because you do not value your customers and customer needs. This is nothing but confirming my doubt that you are making a fool out o[censored]s. As a final hope, would appreciate if some positive response will be received after this. Regards BIJIL S MANNEL +91 [protected]

This is for your information that I have a great opinion on German made vehicle so I opted to go for Volkswagen Polo. As my decision is right the car performance is far better than I thought. And on 25th November 2014 I travelled from Thindivanam ( Place in Tamil Nadu, India) to Pondicherry ( Place in Tamil Nadu, India) unfortunately I met with an accident and thanks to God Almighty and Volkswagen that nothing happened to me. With the help of Reliance General Insurance Company I moved to the Volkswagen Workshop in Pondicherry – Star Cars Pvt. Ltd, (+91413 – 2241680) handed the vehicle to the manager Mr.Aorly. After couple of days I got a quote from the Workshop which was really shocking, The estimation was for 6.5lakhs, I am personally not convinced with the quote. Kindly request you to intervene in the estimation given by the workshop and give your opinion on the same by verifying the damage severity. I personally want to continue with the same car. VEHICLE NUM TN 11 6237 Name R.Hema No 7 Krishna Nagar 2nd Main Road, Hasthinapuram, Chrompet Chennai -600045 Tamil Nadu, India Mail Id - [protected]@yahoo.in [protected] Please do the needful Regards, Hema

My name is Sumanth C G, I have bought VW polo just a week back and 2 days earlier to that i got it checked from VW authorised service centre Elite motors in electronic city, Bangalore. And the report said all is fine except for link rod issue which can be fixed in about 5000 kms. And I bought the car trusting the service centre, but jus 2 days since I bought the car there was engine check light on, I took it to the service centre back they took 2 days and diagnosed it as wiring issue, but now they are saying its an issue in engine cylinder and would cost me 90k, now after i bought the car for 4.5 l all cause i trusted these service centre guys now cause of there negligence I am in trouble. How do you justify this?? I am planning to go to consumer forum with the fitness report they have provided me just 2 days before the engine check light switched on. My details sumanth C G [protected]@gmail.com [protected]@gmail.com Mobile: [protected] Thank you

Date: 26/12/2014 VOLKSWAGEN’S DEFECTIVE PARTS AND IRRESPONSIBLE SERVICE STAFF. Sir, This is to bring to your kind notice that a purchase of Volkswagen Polo High-line [UP85AH9090] in October 2012 has been made from MGRS Automotives Pvt. Ltd., Agra and I am not at all satisfied with claimed "German engineering and technology" of the said brand/vehicle as far as after sell service/parts and their durability is concerned. Brief introduction is as under: After second service of the vehicle [after about[protected] kms] I felt massive vibration issue when braking, this malfunction was also affecting balancing of entire vehicle during braking as the steering wheel also vibrates and shakes badly when brakes are applied. I contacted our local service station MGRS Automotives Pvt. Ltd., Agra. In April 2014, I was informed about structural malfunction in alloy of discs and advised to buy a new set of discs and disc pads both. Accordingly steps were taken, we bought a new set of discs and pads. Interestingly, after that we have been facing same problem again since August-September of this year [between 45-46000 Kms] Now this time the said vehicle is again under inspection and observation of MGRS Automotives Pvt Ltd., Agra since 17-12-14 and we were informed that some internal communication regarding the issue of discs has been established with the Company and their reply/approval is still awaited. On dated 22/12/2014 we were informed that Volkswagen has disapproved the free replacement of discs and the Company is not liable to replace/refund or has nothing to do with that and we were again advised that you have the only option to buy a new disc and pad set again. Now today on 26/12/2012 one service executive Imran called us and argued about the issue that its our fault not of that defective parts. As we were told some communication had been made between MGRS and the Company, we simply asked to supply a copy of the communication made via email between them, he bluntly refused to supply the same and remarked on our intelligence and said why are you being legally-literate/legally-intelligent people are indulging in the mess? Why can’t you just buy a new set of Rs 5, 000 again? Will you sue us just for the abovementioned amount? This is ridiculous. At this juncture, we are only seeking/looking forward to get Volkswagen’s valuable reply on the issue above discussed, so that further necessary action may be taken. Other relevant documents will be provided as and when required. Varun Chaudhary Advocate, Supreme Court of India. Chamber no. 55 Supreme Court Compound Tilak Marg, New Delhi - 110001.

Dear Sir, I am having Polo trendline (June 2013) and the Vehicle No is- DL-8C-Y-1792. The details of my experiences are here under, 1. I bought it on 3/06/2013 and on way home I noticed that the vehicle was turning left, I called them and they said it is a German car and it is its speciality, so that driver may not sleep and has to constantly correct the course of the car just like dead man's vigilance device in trains. 2. The a/c of car was getting on and off itself, right from the day I purchased, after every 15-20 minutes it will get on and remain on for 5-10 seconds and then turn off itself. I informed them which they actually diagnosed the root cause recently. After changing ac switch and flushing ac they finally said it was compressor. 3. In November a sensor got on showing engine and after reading manual, it advised, drive below 30 km and drive immediately to workshop. 4. Initially purchased from Globas and now serviced by World class, (New Delhi) 5. World-class people aligned it 3 times, replaced a/c switch once, flushed a/c and changed one sensor, and now recently the compressor. The car has visited them 8-9 times and you can very well understand, has gone under extensive repair. I have made up my mind that I want a new car, they took it on November 8th for 3 days and then again on 15th and confirmed that they have replaced the compressor on 25th November, and can be taken, it is with them since then. I am firm, why shall I take a car which has gone under screw driver right from the begining, I bought new car and not a second hand which constantly needs repair . If Volkswagen really think its a peoples card then they should take the ownership of defective car and replace with a new one. Mukesh Jadly [protected]

Hi I have a polo high line petrol car bearing registration number KL02AQ7277.I bought this car from Kollam(Kerala)dealer in November 2013.The finance is from Volkswagen and when I bought this car they promised me 3 years free maintenance.Three days back I gave the car for first service.The car was ready the same day, when my driver went there for getting the car they asked him to pay Rs 8000 as the charges.Now they are saying the car is not under AMC.The car is still with the dealer.I am really fed up with the false promise and cheating.Please do the needful

Yesterday my wife dropped her car for 15000kms service at Apple Auto Pvt Ltd, Bangalore], since the vehicle had some bumper damage and probable intercooler damage[as mentioned by the service advisor] i asked for the possibility of insurance coverage. It was told that it will take 7days for repair if we go with insurance, when asked why such long it was told this the time required. When again questioned my other brand vehicle claim does not take such time, he replied rudely telling this is different brand and this is our time. Most interesting was when asked can i talk to your next level, the reply was he will tell 10days, so accept this. Strange and Rude Volkswagen way of handling customer

Minor problem was not fixed in steering, instead they changed the whole set and are charging 80, 000.00 for it and even after that they say they are unable to fix the problem and are still experimenting with it. Each day I am promised that the vehicle will be delivered, but end of the day there is no response, until I call or send some one to the service centre, where they say that vehicle is in another workshop and cannot be delivered today, This is happening since four days, and each day there is no response from any of the service advisors as to when that can fix the problem. Looks like they are intending to make fat bills. Totally disappointed with the quality of service, will write in all forums and blogs not to buy any VW vehicles, please note that I was a fan of VW brand, now I am disappointed to say that I will be telling people not to buy any VW models. Regards, Jagadishnarayan

My Vehicle No. UP-14 BL 5701 was showing some indications and missing accelerator, for which I had sent my vehicle to Atrica Automobiles (P) Ltd. Noida to attend complaint as well as to get the same serviced before 4000 Kms. from its due period. The problem was erased as per service center but again just after driving 50-60 kms. the same problem appeared. Again I personally visited Atrica Automibiles and left vehicle for the day.Again as per them the problem erased for which they again charged Re.586/- in addition to earlier paid Re.19700/-appx. Just after driving of 40 KMs. the problem repeated, this time again I have sent my vehicle, but this time I was told that the problem is due to whole fuel system required to be changed for which I may have to pay Re.2.50 lacs. This is big shock for me because first of all I have always serviced my vehicle timely and secondly it has run just for 55000kms. Third why they don't detect problem when vehicle was sent first time. Please get my vehicle repaired without any further charges.

hi, my name is kunal assudani, i have purchased volkswagen polo on[protected].i got a problem of key not opening properly.when the button is pressed it doesent get open, i need to insert some pointed thing to open it, which really creates a mess. i reported same problem just after 10 days of vehicle purchase.and the showroom people repaired it somehow but it was temaprory, i again got a same problem after 5 months then again they repaired it and now again i have got the same problem so i asked them to find out the permanent solution.so they took one video in which key is not working and then said we need to take the approval, we will call you in 24 hours but i dint get a call till 3 days, then when i called up they said our warranty manager Mr muzambil khan will call you but again till 6 days i dint get a call, so finally when i called up they replied, that its not the manufacturing defect.i mean how unprofessional can such a giant company can be.this is very disappointing. i hope i get my key exchanged by complaining here otherwise i need to complain it on consumer forum because i have only 9 days left in my warranty.but i have earlier writen job card proofs of key complaint. i was attended by miss sunaina-[protected]. mr sandeep-[protected] from which i dint get any effective response. regards kunal assudani [protected], [protected]