Volkswagen India Complaints & Reviews

I had purchased vw polo top end model six months back car no.TS10EA 7736 from mody motors hyderabad .i had sent the car for first servicing on 24.2.15 .First these people are not providing free pick up and drop and asked for 250/- which i agreed.They took my car for servicing and i gave complaint that the doors are not closing properly and second that there was noice while pulling up the right rear window glass.My car was brought on the next day and first of all it was not washed properly and also my both problems were not solved .I spoke at the workshop and they requested to send the car back and they will solve it.Yesterday they brought the car and both the problem were not solved and again they took it back.Also I had a package in the car which was packed and i found it open.These people have no clue who has opened it.My car is still with them till now and i am extremely sorry to say that there service is the poorest which reflects on your image.Request you to look into matter and revert back. Regards, Pankaj [protected]

The Veh reg KL01BE3443 Jetta was purchased in Jan 12 and Veh covered 68000 Kms. the AC is not fuctioning now, service says the compressor needs replacement, the warantty was for 2 years. With German Engeering at its besrt how can the AC compressor not work with the veh covering only 68000 kms, the issue is the dealers are not cusotmer friendly, and none of the ooVW officials in mumbai reached, the land line are not functional or havenot been updated, If the customer wants to spk also it is not possible.

Sir, I purchased a volkswagon Polo on 17/5/2011.At present the vehicle is under extended warranty.Some problem was indicated in the engine in the form of a yellow light.The vehicle was got checked on 14th Jan 2014, at VW station Industrial area I Chandigarh, and I was informed that the cylinder head needs to be replaced and since it is not available it has to be ordered.After a month on 10th Feb 2014, I was informed by Mr.Vijesh Kumar that I should send the vehicle for repair.However it was returned without being repaired on the pretext that some other component is required which again has to be ordered.May I question as to i. What if the engine collapses due to delay in service, who would be responsible. 2.What if some mishap occurs due to the defect, again who will own the responsibility 3.What is the meaning of an extended warranty if services are not to be rendered I am extremely disgusted with the treatment meted out to me by a so called reputed company.

Hi, I have had horrible experiences getting my VW Vento serviced/repaired in Mumbai. Firstly, VW has only two service centres in Mumbai, Tornado in Andheri (which has closed down 2 months ago for an indefinite period of time) and Downtown. I have had two experiences with Downtown service centre - firstly, they don't pick up the phone, its taken me 5 days to get an appointment and then they drag the repair/servicing for at least double the time they promise you. I had to get some rubber parts changed and they managed to stuf[censored]p the steering wheel - have no clue how and why. They don't explain to you how long repairs will take, I have been lied to outright and when confronted, they hang up the phone. I have escalated this to the VW India CEO, Mahesh Kodumudi, twice. He neither responded to my emails or bothered to get any senior company official to look into the shoddy customer service that I had complained about. The fitting punishment to them is to boycott their cars and not buy them. Any potential buyer who is considering buying a VW car should seriously worry about post sales service. Anand

I purchased the passat 2012 model in october 2013(Pb10ej0189) . As the car got stuck from beneath, a small part got injured which needed to be cut from the car. It was done by one of the workers in the company's workshop. And the same was ordered and i was to that the part is going to be imported from overseas. But its been more than 3 months no response or reply has been received from the company side. Though i called many times to mr. Aashish in the dealership to know whether the part is available or not? But till date i have not received any single fone call or meesage or inmation by the company side. Please let me know what is the fun of buying a vehicle whose part cannot be made available by the company and that too for 3-4 months ? So i am very much dis-hearted from this company's response and after sales services, please let me know when the part would be made available to me ? Plus what action the company is going to take against dealership ? Plus why i should go for the vehicles of this company in future ? And if any damage or loss occurs to the car due to un-availability of that particular part in the car, who would be responsible for the same ? Thanks

Sahil maria, +[protected]. [protected]@gmail, com

This is with deep grief I'm writing to you about the very bad and extremely unprofessional behaviour of Volkswagen who cheated us and lied to us for our delivery of the New Vento model 2015, I Patrasp Bajan booked a car with Volkswagen in India Mumbai Prabhadevi branch which was a gift for my beloved wife on valentines day I booked my car on 16/01/2015 I was promised to get the car by the end of January 2015 then for some reasons not informed to me I dint get my car after speaking to my Volkswagen agent who was dealing with my processing he said I will get my car in the first week of Feb 2015 still dint get finally I was told il get my car for sure on 14th Feb 2015 however still dint get it inspite of making the full payment for the car. I want an immediate redressal from Volkswagen as I have borrowed money from IDBI BANK and made the full payment on the trust of an international brand of Volkswagen, your failure to redress this matter will be liable for cost and damages as well as legal action for mental harassment and torture and cheating. Kindly reply at ur earliest . Enclosed Attachments, CONTACT DETAILS: NAME :PATRASP.D.BAJAN, CELL NO:[protected], EMAIL ID:[protected]@gmail.com, [protected]@yahoo.in WITH REGARDS, PATRASP BAJAN

प्रिये सर मै आपके धयान में लाना चाहता हूँ की सोमवार यानि 16/02/2015 को मैने अपनी कार volkswagon पोलो नंबर hr 12 u 7964 आपके शोरूम में सुबह दूसरी सर्विस के लिए budhwar auto में छोड़ी थी । मगर बड़े खेद और दुःख के साथ कहना पड़ रहा है की सर्विस के समय इंजन ऑयल चेंज नहीं किया गया, बस माप पूरा किया गया | मैने इंजन आयल की जाँच श्याम को खुद्द की, बाहर मिस्त्री से करवाई व् अगले दिन भालोठ गाँव में स्थित दूसरी budhwar एजेंसी में करवाई । सभी ने कहा की इंजन आयल साफ़ नहीं है और चेंज भी नहीं किया है । सर बड़ा दुःख है की बड़े अरमानो से ली गई कार को आप इस तरह ट्रीट करते है । आपका कार कंपनी में बड़ा नाम है । मैं और कार अफ़्फोर्ड नहीं कर सकता । एक टिश्यू पेपर के बॉक्स व् कार परफ्यूम के लिए 11000 रुपया चार्ज कर लिए गए । जबकि वारंटी बढ़वाने के लिए बार बार जोर दिया जा रहा है, जिसकी cost 17000 बताई गई है । सर्विस कार ओनर की supervision में कराई जाये । विदेओग्राफ़ी की जाये ।

It is quite sad to mention that a company like volkswagen blames its customers for having spoilt/wear and tear of the parts(break pads in this case).I today visited lally motors pvt ltd in ludhaiana and was informed that wear and tear item and their life depends on various criterion's such as road condition, driving habits etc, and by mentioning they made it quite evident that the customer is responsible for the wear and tear of the parts.i would like to inform you here that i bought volkswaqen polo and only after 35000 kms i got the break disc and break pads changed for the first time from lally motors pvt ltd in ludhaiana Punjab service centre in August 2014 and paid Rs 7000/-.and then again only after a mere 5000kms in December 2014 i had to get it replaced for which I paid Rs 4000/-, and now again after somewhere around 7000 kms it has spoilt again in a span of 2months.Does that imply that i have forgot driving or is that the parts put by you were old/obsolete.I think that it is only and only that the parts put by you were not of standard quality and I have been cheated by Lally Automobiles Pvt Ltd Ludhiana Punjab twice and now today again i was being cheated but I did not buy the part.Thus i would request you to please reimburse me the money spent by be and paid to lally motors for the ingeniune/old/obsolete parts, else i would have to move to the consumer forum.I would request you to revert back fast or else il move to the courts.Also i would like to mention that a brand like volkswagen is being spoilt because of dealers like lally motors in, ludhiana punjab who cheat their customers.

Hi, This is to inform you that my CAR is submitted in your service center in Patna 10 days back but still I had not getting any response for delivery. I just want to know how much time you people required for this. I had purchase the Car because of Volkswagen service satisfaction received from my friends who is using the same car, but the way I am getting response its really tuff to suggest any one. Details are below Name:- Anil Kumar Vehicle No:- DL1CS6038 Mobile No-[protected] Location :- Patna

1. I have sent my Jetta diesel for 6th Service at B.U. Bhandari Wakad. even with prior appointment 3 week before v ehicle serviced and kept problem unsolved. Kept vehicle 2 days ideal and delivered giving reason Parts ( shock absorber) not available even after regular 1 month follow up parts not get available. 2. After having very bad experience I have performed 7th Service at Vidut Motors shivajinagar and found even bad experience. here also parts not available like sensors and suspension rubber bush. since vehicle not get attended and due to parts unavailability for long time ( month and so), what is option to customer? we also give after service feedback but it was all useless. Neither dealer take concern nor VW . is any solution to overcome on this issue with VW please revert...

CCR 19446 not seriourly attended. Service people are always on lunch time till 3 pm. Multiple call made. Not serious about customer. 1st, 2nd servicing done from them only. A doctor veh saying multiple engine part failure. VW a failure in India esp NE India due to adultrated Oil. 2nd service done in Manipur on 20/5/2014 after service engine was not performing well, more smoke with noise within. Nobody to be heard. started starting problem. Not demanding 2.5 lakhs for various failure parts. A veh of only 2 years old of doctor daily av 10-20 kms only. Taking as a cream client trying to make maximum money out of servicing. Guy beware of VW it expires after 2 years.
call by central complaint team, still easy taking people of Guwahati thinking customer is out of station can abstrct more by telling engine parts. car handle by SM Aotu Guwahati.
I known if they do proper service & cleaning engine will be OK. If not VW is a failure in India.
service people are blamming to Oil pump for adultration which is looks like an excuse. Veh lying more than 10 days unattended. Service head & all senior are always busy made more than 20-30 calls. Always reply not the right time to call or lunch hour. How long Guwahati people take lunch? more than 3 hours from 1pm to > 3 pm. Pls watch the coming national newspaper for the above issues if think are not taken seriously. estimate of > 2.5 lakh for regular non av]ccidental < 20, 000km run doctor vehicle single use of av 10-20 kms . Faliure in 2 years pls donot jock.

Guwahati service centre SM Autokraft Pvt Ltd Over charging for service 2.5 lakhs. Vehicle was given & it was non accident & regular service. Created service problem after 2 times service from them ( Guhawati ). Veh not able to start. Engine failure in just 2 years. Service not consumer friendly. Very Bad behaviour. Service poeple over charging as I am from out of station & veh is in their custody. Pls try to solve such overcharging. Nobody takes care of my vehicle in that service centre. I call up the all India VW team, t they say we have forwarded the complaint. Above behaviour means VM veh expires only in 2-3 yrs. Thanks

RESPECTED SIR .DUE TO CLOSURE OF TORNODA MOTORS AT ANDHERI WHO WERE PATHETIC IN CARRYING OUT REPAIRS I WAS SEND TO AUTOBAHN KURLA.THEY HAVE NOT REPLACED THE NON WORKING FOG LAMPS N SAY THAT THE WORN OUT ENGINE MOUNT CANNOT BE REPLACED AS THEY DO NOT HAVE STOCK.I WAS NOT FACING THIS PROBLEM WHEN I SEND MY CAR FOR REPAIRS.WILL YOU KINDLY INTIATE THE NECESSARY ACTION.

Nearly half a month back we had got our Jetta car no. PB 10 CQ 4141 serviced from your dealer Lally Motors Ludhiana. Defects were adviced to them regarding Engine sound and pick up. After service when we took the delievery of the vehicle, we told them that the problem mentioned above had not been rectified but we took the delivery as they insisted that the problem would be allright in few days. But after some days instead of experiencing a decrease, the problem increased. We again took the car to the agency on 14/01/2015 for checkup. After check up it was advised to us that the clutch parts and frywheel of the car required replacement that would estimately cost Rs.65000. We are of the firm view that if they had repaired the car properly at the time of service, which they did not, the cost of the frywheel which is around Rs.40000 and more would have been saved. Since we had no other option we had to get the car repaired from them. There after we made a no. of calls to the company for delievery of the car but it was not given on one pretext or the other. On 05/02/2015 they called us to take the delivery of the car as the car was ready. When we visited the dealer and took the test drive we observed that even after replacing both the components the problem still existed. When we reminded them in this regard they again insisted that there is no defect in the car and forced us to take the delievery of the car. We think that even after spending Rs.65000 to 70000 /- if the problem is not removed, it seems that either they have not replaced the component or they have used some second hand component. We think it is a clear cut case of cheating and high handedness by the company dealer. We may add here that we had purchased the high end car of your make instead of other brand because of German Technology and Superiority, but the car proved to be a very bad investment as after runnning just 48000 km the car develops such a major defect. In the past also we had spent hearx amount on its repair. It is therefore advised to advise your car dealer to repair the vehicle to our satisfaction or give us our car back in the original condition. Please also tell them to refund the taxi charges which we are incurring because of the non availibility of the car. HOPING FOR AN EARLY SOLUTION GURBAKSH SINGH

Water leaking into cabin and spoiling roof top of three months old automatic diesel jetta manufactured by volkswagen worth 23 lakhs and volkswagen still investigating the reason...very sorry condition for the so called solid build...volkswagen..

To Whom it may concern Respected Sir, This is to inform you that I’m an owner of Volkswagen JETTA 2.0 HIGHLINE TDI with registration number WB-74D-1819 and VIN no. WVWM13165EA550430 bought on the day of 12th February 2014 from ESSENN AUTOMOTIVE PVT. LTD. SILIGURI and have sent my vehicle for 1st servicing on 10th December 2014 when it was about to be 15000 kilometres(14, 373 at the time of service), service advisor Mr. Mithun Ghosh informed me that Diesel Filter was not available and it will be at their service centre within 7 days. Therefore without giving much of a thought I readily agreed upon and asked him to get it as soon as possible but sir I’m really sorry to inform you that till today I have not received any confirmation regarding the same and not only that they have asked me to come to their service centre three times stating that the parts have come, sir my permanent address is at Birpara, District- ALIPURDUAR which is around 114 kilometres from your service centre and three times I have gone which means around 700 kilometres for RS.2100 part, now I’m sure that company is not interested to supply the parts to its channel partner so I request you to please suggest me what is to be done with my vehicle as its been more than a month that I have to park my vehicle at my garage. And I would also request the concern person if you can’t send the part then please arrange as I can pick it from DELHI, PUNE or KOLKATA and get it fitted at your service centre in SILIGURI or either please provide me with VOR service or else make arrangement for a substitute vehicle as because of your fault I should not be the one to suffer. Please sir take this matter into your notice as soon as possible or else I have to go to consumer cell and one more thing your service centre in siliguri does not matches with your name have a secret enquire someday and you will understand what I was talking about. Note :- copy of 1st service invoice also attested

I have purchased vento from Pune B.U.Bhandari in March/April-2011. Since that I have fased overheating issue for my Vento. Now this is 03rd time Vento is parked in workshop to deal with issue and it is instructed to open Cylinder Heads. Very much disappointed with care and service. Can anyone from Volks wagen assure on service and exact problem and corrections we are taking?

Volkswagen Jetta Comfort line Car Turn Out To Be Nightmare Sad story of my new car, I bought it in November 2014 & I realize that big names come with bad product also, but now it’s too late for everything. This is my humble efforts to save other people’s money that might be planning to buy the same . Car is life threatening form day one I parches from Global Galleries (Thane) INDIA, till today no one able to solve this manufacturing defects. Suddenly at any stage clutch get struck in between position & doesn’t come out until & unless you pull it out with hand force. It putting life of all people who is inside car in danger. In panic anything can happen from parson who is driving the car because on that instance heavy clutch plate burning smell come inside the car (this is due to Volkswagen Germany perfect design wow). When try to apply breaks it make big noise from wheels & it’s random you never know which wheel will buzz (again this is due to Volkswagen Germany perfect design wow). This is all about the perfect car from Volkswagen Germany, Now few words about the dealer M/S Global Galleries Pvt. Ltd. THANE (INDIA). Up to selling this car with my down payment all is well with this dealer, you can say 10 on 10 points. They deliver me a car with cabin light knob broken, they replace it after 15 days that to be with several phone calls. Month back I send my car with all this faults to said dealer for few dents on my car (line dent about 6 inches on driver side both doors & small dent on rare remaining door plus one dent on running board rare side), so as advise by dealer I clamed my insurance with M/S Future Generali Insurance, they are very happy to pass my claim & I realize one more thing that Global Galleries & Future Generali Insurance Company got very good understanding between them for making money. They charge me approximately Rs.27000/‐ out of that I only paid around Rs.3500/‐(in future they are free to hike my premium). When I ask clarification for this bill they told me they repainted all three doors with running board, I am still wonder about this bill (is there any control of Volkswagen India on their dealers? Or its money making racket between insurance company & dealer?) But still this was not end for this story. I got my car back with all those problem I said above & they add one more hell to it that, 3 doors look different with respect to rest of my car (my car color is pearl black & now 3 doors are black). Before it was just a faulty car now I lost the look also, what kind of professional dealer is this? Now I am speech less with Volkswagen Germany & with this professional dealer & feel like I lost my Rs.2000000/‐(32000 US$ Approximately.) on road cost for this . I will be glad if this information helps to saves the money who planning to buy this car. Victim : Nikhil Vagal MH 04-GM5341

Raw issue:
Vehicle went to service on 30th Jan. 2015
Service Executive
identifies at first sight the lock bracket broken [ This is to support radiator and is located at the
gateway to the vehicle i.e. on the very front of the car and very prone to face
first the uneven/ rural designed breaker/ deep pits usually found on our roads
be it city or rural areas]

AC fan motor gets
stuck on the way and after switching to normal face button from Max, front duct
remains closed. This is a recurring problem. The whole set got once replaced.
Again the same issue.
Vehicle taken on 31st Jan. 2015
Conversation made
with Service Executive to replace the broken spare part [ Lock Bracket] at
length and number of times. Service Exe. Replied promptly and has been efficient
in conveying what I needed to.
But it is too costly
to decide as I have replaced it once.
Now the problem
erupted when I tried to enquire the following
Why it is made too
weak
It is located on
very front face that has to face impacts, naturally.
What is the “Think Tank of Company”
planning to address this high frequency problem.
Why the cost is so high, though the
material cost is nowhere in the range compare to the product “ Bracket” [ INR4000/]
Seeing the road condition, there are handsome no. of probabilities
to get it hit and broken. More than 04 times in a day, may be! Is it OK to pay
INR4000/- at every hit.
Is it even possible to afford even once per month?
Whether VW is very happy seeing us facing this cacophony ?
If company ignores, we have to get even with in a hammering
tone!
And many more..
Picture attached: Poor quality of skill and lowering the
standard of VW. Also, apprehensions takes birth like what about internal parts
that is not seen! Lots of fearful questions! Ride is not enjoyable rather it is
dreadful!


What measure VW should take to address the CFL in a nut shell:


Solution to the problem elaborated above to be
addressed at competent level religiously in a time bound manner
Safety of passenger in the car should
not be at stake. The bracket in context may lead to a fatal accident
Managers like Sh. Faheem is not
expected to reply/preach like
How
many times you have replaced this bracket
Roads
are like this, what to do
Until
pits are on the road, you have to face this. Company cannot do anything in this

Breakers
are not as per design
Company
has taken all the steps. No room for improvements. We have taken every measure.
Now you have to take care.
The
service executives are the first face whence Service managers are the last face, very important and crucial one. We do not have anyone left to go to, in
general case. Going to GM is very are! So, I hope he may be trained and his
competency level to be enhanced before delegating the responsibilities!

I hope my communications will reach the competent team and will be
addressed!


Rama Bali Yadav
B.Tech. ( Chem.), NIT Warangal, 1997 Batch
Senior Manager (NGPL O&M)
GAIL(India) Limited, Maharatna of Govt. of India
email: [protected]@gail.co.in; [protected]@yahoo.com;
Mobile: [protected]

I have Volkswagen Polo Tradeline model. problem is that poor service and missing parts do not return easily. Workers opens engine easily but not assembled, they said that we are not able to assembled. My car was in running conditions after runned 65 km sounds coming from Engine like kat kat kat kat and we stop the car we toe to the showroom, thye give the reason that this is oil problem but we changed the oil before 900 km then how oil problem was created, oil leakage is also not seemed.And biggest mistake is that from service is they didn't care of car, they park cars outside of showroom and because of that rats cuts my car seat, interior and showroom employer sayid that it is not our responsibility, that is Animal thats is not our fault we cant do any things. Total cost of these we paid are 210000 rupees.