Voltas — 1 TR AC gas leakage manufacturing defact

Address:

New Delhi, Delhi

I purchased 1 TR AC (Serial no. 4551540A13C000071) on 25 June 2013 which after 2 summer seasons was not providing cooling at all. I contacted to your customer care and your services person [Service Request no. [protected], Dated 25/04/2015] who checked and informed that ‘Gas Leakage’ is taking place in the unit which is a manufacturing defect. This was very disheartening to know as products from other companies have crossed 5 seasons successfully. I thought that a Tata product is considered a named product but was proved wrong though while buying this product I was even warned by the shopkeeper. Lastly, this purchase has been resulted in a complete regret, worsening your company image in all TATA PRODUCTS.