Voltas Complaints & Reviews

Hi, I want to say that some thing going wrong in voltas service, I am voltas customer around 4 years, in august 2014 my ac is not cooling and I talked to cc, they sent me technician from Verma Refrigeration Noida, they charged 4500/- at that time and give me 3 months warranty, now in sep 2014 ac again not cooling, I talked to cc and they sent me technician again from Verma Refrigeration Noida and told me sir ur call had been cancelled previously, so we will again charge you for gas 1850/- and give 3 month warranty, so sir I want to know that what about 4500/- amount they charged previously, I am very unhappy with voltas and will take serious action, please do this job ASAP and refund my money 1850/-. Call me [protected] in case of any query.

Dear Sir/Madam,
It is very sad to inform you that I have logged a complain againts my Voltas Ac ( that it is not cooling perfectly) the complain no for the same is [protected] dated[protected].

I have informed the customer care that both me & my wife are working so please send the engineer after 04:00 pm but its head enough & ridiculous that I am continuously chasing the engineer to attend & resolve the issue but each & every time when I call him he replies that " Mere pass apke ghar ka route nahi hai main nahi aa sakta".
It is very shameful that the problem not get attended till time.

Please let me know the current status & update me when the problem get resolved.


Sandeep Bhatnagar
address :- B-21, Flat no-F1
ext-2, shalimar garden
near shiv chowk
sahibabad, ghaziabad
[protected]

On purchasing voltas ac on april 2, 2010 i never thought i will ever face such a problem with voltas customer support, with the purchase of the ac a 5 year compressor warranty is also given by the company . On 30 July 2014 i started facing problem with the ac and registered my complaint, i wasn't aware enough to pin out the exact fault in the ac but on the visit of the technical engineer i was told that the compressor needs to get replaced, i was satisfied and the ac was taken by G.S AIR-CONDITIONING WORKS, NIRANKARI COLONY, DELHI-9 a voltas service center, on July 3 2014 i received my ac but what i found was that the service center despite of changing my compressor they used a cheap alternative to satisfy my issue and make the ac run for the season time being, capillary filter was changed and i was also charged rs 2500 for the gas filled in the process . i couldn't argue at that time because my ac was working and they used few technical jargon for my justification, the cheap alternative which was used to fix my ac gave up after a month only, i started getting problems in the ac again on august 20 2014, it used to trip itself, weird sound from the compressor was really annoying . I registered my complaint on 26 of august complaint number i.e [protected], i was assured that the technical support would reach me within 24 hours but 2 days passed i wasn't contacted by any of the executive, i also mailed them on 29 of Aug and received no response till now, making endless call to the customer care support i was kept on hold for long time and i was forced to disconnected . such an envious, fretful & vexatious service is never expected from a company like voltas . Finally on 29 of august around 8 at the night i was given a visit by a technician, he was the person who came 1 month ago and told me the problem in the compressor, he was blank because he was afraid if we faced the problem in future due to the cheap alternative what consequences will he face, he checked the ac it wasn't working he sat for 20 min and articulated me that he cant do anything this time because earlier also it was the problem with the compressor and this time also he believed it is the same problem . He assured me that a senior technician would give us a visit and a appropriate solution for the issue . I have been waited since august 2 and i havens received any call from the voltas or the service center either, making endless calls and receiving the same problem from the customer support i was kept on hold and given no importance, as a customer a started feeling helpless and so much grievanced that i couldn't do anything . Raising my voice here i strongly believe in the consumer court that my issue would be given importance and company like voltas which are exploiting common people in India should get a lesson from authorities and should be answerable to the consumers . All the necessary documents are attached .

Thanking You
R.P Singh
[protected]

Hi

I am from hotel opera mahipalpur new delhi !!!
Since 2days happen to complaint but your customers service there are not responising of m y complaint.

Your service is worist i think so of voltas!!!

Regard by
Hotel opera

I purchaged a voltas split ac 1.5 ton two month later. After 2 or 3 days it dtarts making so much noise. After thst its cooling is also not good. Now its pcb has been damaged. When I complaint to customer care. They registerd my complaint. After register my complaint technician visit my house after 3 days. Then he check my ac and he said your pcb has been damaged. When I asked how much time It will take to recover he said 5 to 7 days but till now there is nk solution of my problem. When i called to service centre they said sir we have not pcb. We mailed to voltas but voltas nit given us pcb u called to customer care it is not in our hand. When i called to customer care they said u called service center this problem is not un our hand. They said We mailed for ur complaint on urgent bases. But sir upto now after 15 days i have no solution for my problem... voltas is a bad company. I never recommend anyone to purchase any product of voltas. Bhupesh sharma mob. No. [protected]

I have repeatedly lodged complain regarding problem with swing operation my AC since last two months. I had purchased on 22/04/14, just after one month the problem started. But every time your boys came & assured to change the motors. But no response after that. Latest complain no- [protected] dated-16/08/14, but false response from your boys, no one coming. This product was a defect & no support for service. This is the way how VOLTAS treated with customers. Basanta [protected]

I had purchased voltas windows a.c. 1 Ton 122 LY along with a voltage stablizer on 13/08/2014 (8 days before filing this complaint) from joy air conditioners, dholewal, ludhiana worth RS. 22500 including installation charges. It worked for just 1 hour after installation by the dealer. I immediately complained to the dealer who said they will come and see it. They made the excuse that next day is holiday so can't come. This went so on until finally they came on 18th and after checking said that it was a fault in the motor which is company's fault so i should complaint to them and they will not replace the new a.c. Immediately i complained to the company on 18th( comp. no. - [protected] ). They said within 24 hrs they will fix the problem. On 19th evening(after 36 hrs of repetedly calling them) their workers reached and opened up the a.c. in a rough manner. They said they will come by evening and take the a.c. in an auto and replace the motor, but despite repetedly calling the service centre they did not return. since last 5 days my new a.c. has been opened up and kept on my table in shambles. Also the vent in the window allowing all insects inside as the workers kept it as such. Service centre is saying they will just come every day and night and the customer care is saying that they have put the reminder again and again. Please sir i am very unhappy with the situation and am mentally traumatised. instead of getting a new a.c. air from my first salary i am getting this mental agony by voltas who are selling such defected products and services which are traumatising the customers. I am totally helpless in such situation .The new ac is lying opened up on my table and the ludhiana service centre (sach refrigeration ) are saying that i should send it to them for repair as if it is my responsibility to repair it. I don't know what that i bought a new ac just to increase my troubles. Till date no one is coming and response to the calls is lame. kindly help

I purchased Split 1.5 Ac from Jalandhar on 18th August 2014.

Raised a complaint with Dealer, the fitter person, their regional customer care person and also raised a complaint at Toll Free.

Complaint Number : [protected]

Still my complaint is un-attended.

Voltaz Dealer "Kohli Sales" Jalandhar ( Ph[protected] miss-behaved. Then I reported his complaint to in-charge Karan Gupta ( Mb. [protected] ) and accordingly raised a complaint to Toll Free Number ( Harpreet the executive REFUSED to connect my call to senior person)

Another lady Seema[protected] telling me from the last 2 days a person is on his way to my place. And The person is still traveling.

A very Surprise Answer I received from their customer care that your complaint will be attended in 24 hours ( and its not like ordinary 24 hours, they meant to say 24 WORKING HOURS, Means if they people work for 4 hours then it will take 6 days to attend) SHAME ON THEIR TRICKS.

Such A POOR Customer Care by VOLTAS. I will never ever buy its product range.

SHAME on VOLTAS!

Vikas
Mb. +91-[protected]

I have purchase a voltas water dispenser. Model Mini magic pure - R on
the first day water leakage starts from inside, I lodge a complaint
on.3-Aug 2014 after that on 18-Aug 2014. My complaint no are [protected]
and [protected] I am regularly calling customer care every time
they gave assurance of engineer visit.I was not expecting this type of
quality of product and after service from brand like voltas. I am
feeling very disappointed with your product and
service it almost one month since I have bought this product but
not able to use it . On other hand after spending our hard earned money
it is cause of mental stress Hope to procure your kind and much
needed attention in this matter

In the end week of May, 2013, I replaced 1 ton Voltas window Ac with LG 1 ton AC (purchased in April 2010) with understanding that Voltas who are pioneer in AC's and know Indian conditions and maintain quality products but I am sorry to record my feeling that voltas are also not maintaining quality due to price competition with multinationals as technician who visited my home informed that the copper pies are used in AC are of thin quality and therefore, can not sustain, the atmospheric conditions at Kurla due to sea.

It's been a nightmare since i have buyed AC of Voltas. 2-3 times every year this AC has given me problems. And in addition to this, brand is purely of sarkari nature. I own Hitachi and a LG AC with a very superior Customer care. Now again i am facing the same problem, and my nightmare beigns ... It's already 1.5 weeks since i have put a complaint regarding my Split AC and till date the said compressor is not replaced. Whenever, i called the technician "Swift Air care noida". They quote their inability to do the work as they don't have the technician (All are gone on leave as said by cust care...pathatic company). Even if you dare to call their toll free number then they are also useless...they'll keep hanging you for 2-3 days deadline...which will never end. One cannot think of Taking an AMC from them as it's useless Mr. Ratan Tata should seriously think to close this company. As this particular brand is spoiling his brand Value. Deepak Rawat [protected]

Hi, My name is Abhishek Goyal. I have purchased an Voltas A.C. 1.5 ton vertis plus on date 18/03/14 from Ace Technomark Ltd, Atta market Noida-201301.From the day first it is not working properly 1. Remote Not working. 2. P.C.B. circuit defective. Now motor is not working. Even every week after it is having some problems I have complained to the dealer Ace Technomark . They told me that they can't do anything . You have to call customer care. Already 3-4 times the executive came to within 3 months and change the PCB and repair the otehr part . As you can see that its a defective piece which I have got from the supplier. I need your legal help to file a case against Voltas To sell me defective piece of A.C.

Hi, My Name is Abhishek Goyal. I have bought a Voltas A.C. 3 months back from Noida Shop. From the installation day It was creating problem. Firstly On installation day its display is not working . After having several calls and complaints after one month . It was changed and worked fine. But after that 2-3 times again it is creating problems. Now A.c is not working. I have logged a complaint since 29 July 2014. executive came after 3-4 days and took motor from the A.c and told me that its motor is not working. Please change my A.c as soon as possible otherwise I have to take this matter to consumer forum. complaint request no: [protected]

I have bought 2 Voltas split ACs around 3 years ago for my drawing room. However this summer one of my acs conked off and is not cooling. After a month of submitting my compliant a technician visited us and told that the gas has leaked. We told him that please fill the gas we will pay for the same. But he said that the ac has aluminium coil which is not good and it now has to be replaced with a copper coil, he also said that the company is now manufacturing all the acs with copper coil. The replacement cost along with gas filling will be about Rs. 10K. I have asked him to give me the number of a person in higher authority whom I can speak to but he did not give me any details. I tried contacting the consumer grievance number on the voltas website but no one picks up the phone. I have even mailed it to them, but till today hav enot received any reply from them. I want to ask if there is no fault of the consumer and the product has conked off due to the faulty/substandard parts the company has put in, why should the consumer pay for it??? The consumer buys the product from a reputed brand in good faith and assumes that quality parts have been put into it. Please let me know whom shall I approach.

My name is Amit Prashar from Amritsar and I had file a product complaint online and I received SMS and email regarding complaint with reference / request no. [protected] on the same date 7th of August 2014. On the next day two persons came from the service centre and check the product and said that the compressor of product is not working and it needs replacement. After talking to their service centre ( lucky refrigeration & condition works) address : new mohni park, Nr Khalsa college, Amritsar having telephone no.[protected] and tell me the cost of compressor about rs. 2600 and rs. 1000 additional for gas filling. I agreed to pay, then the service persons said that they will come tomorrow to take the product to service centre. But today I received a message from VoltAs that ( Your request no [protected] has been cancelled.Reason Cust. Not Willing To Pay) . How they fill the form with their own will. I am ready to pay all according to service centre but they misguide to company with false statements . Is it in the company's policy to deal with customers or this is of service centre policy of working. If it is service centers policy then how the company bear this type of service centers who promote the name of company like this in open market. I still need the service i[censored] can send the better service agent, I shall be great full to you.

My name is Jones Praveen.S. I own 1.5 Ton voltas AC. I have registered a complaint with voltas on[protected] and the complaint number is [protected] and it was not attended till[protected]. After that I again registered a complaint on the same day and they gave me another complaint number [protected] and assured me that the complaint will be attended within 8 hours. Till today the complaint is not attended. Kindly do the needful to resolve the issue as early as possible else I may have to escalate it.

I have registered a complain 3 days before as my newly purchased ac is not working but there is no response from voltas.bi have almost called 5 to 6 times. everytime it is said wait for some time we are forwarding to escalation team. its a 1.5ton window ac. its a rediculous service from voltas now olx can only save. service like this is not at all expected. simply its worst service.

Two months back I baught your company 1.5 ton ac anfortunatly On 17 of july my voltas ac been shut off I don't no why so I call your Ludhiana service provider after two days your worker is come and check after 30 minutes he take three of things like plate and tranformer and ac remote then he was gone after then 3 days I call on your costomer care they told me there is some fault in that plate it take some time for repare after then 5 days when I call on your Costomer care continously after then your worker was come and he was not that guy who come first he take himself only a plate and forgot tranformer and remote so he told me that service station only give me this plate then he was gone again without repaire ac and told me I will repaire it tommorow early in the morning on next day again I call on ur costomer care they told me it will done on tommorow next day when I call they said our worker is on a way to your house but he was not come and today is 27 of july and your ac is not working because the awareness of service provider they just cheat us now tell me what can I do

Dear all concerns Refer to subject I am continuely comunicatting with your Jodhpur service provider from last 20 days still we are awaited to attend the problems on our client site can it be clear ASAP Pradeep Lele [protected]@viral.co.in

I had bought an window ac 1.5 t (183 dy) from great eastern appliances pvt ltd, 66, syed amir ali avenue, kokata, pin 700019 vide invoice no. Bb/sa/1415/03489 dated 13 jul 14.Date of delivery was 21 jul 14 as the model was not available at store. But the product is not yet delivered . It is also informed thet i have alredy done the payment . The model is not yet delivered inspite of repeted requests .