Voltas Complaints & Reviews

Hi, My Name is Abhishek Goyal. I have bought a Voltas A.C. 3 months back from Noida Shop. From the installation day It was creating problem. Firstly On installation day its display is not working . After having several calls and complaints after one month . It was changed and worked fine. But after that 2-3 times again it is creating problems. Now A.c is not working. I have logged a complaint since 29 July 2014. executive came after 3-4 days and took motor from the A.c and told me that its motor is not working. Please change my A.c as soon as possible otherwise I have to take this matter to consumer forum. complaint request no: [protected]

I have bought 2 Voltas split ACs around 3 years ago for my drawing room. However this summer one of my acs conked off and is not cooling. After a month of submitting my compliant a technician visited us and told that the gas has leaked. We told him that please fill the gas we will pay for the same. But he said that the ac has aluminium coil which is not good and it now has to be replaced with a copper coil, he also said that the company is now manufacturing all the acs with copper coil. The replacement cost along with gas filling will be about Rs. 10K. I have asked him to give me the number of a person in higher authority whom I can speak to but he did not give me any details. I tried contacting the consumer grievance number on the voltas website but no one picks up the phone. I have even mailed it to them, but till today hav enot received any reply from them. I want to ask if there is no fault of the consumer and the product has conked off due to the faulty/substandard parts the company has put in, why should the consumer pay for it??? The consumer buys the product from a reputed brand in good faith and assumes that quality parts have been put into it. Please let me know whom shall I approach.

My name is Amit Prashar from Amritsar and I had file a product complaint online and I received SMS and email regarding complaint with reference / request no. [protected] on the same date 7th of August 2014. On the next day two persons came from the service centre and check the product and said that the compressor of product is not working and it needs replacement. After talking to their service centre ( lucky refrigeration & condition works) address : new mohni park, Nr Khalsa college, Amritsar having telephone no.[protected] and tell me the cost of compressor about rs. 2600 and rs. 1000 additional for gas filling. I agreed to pay, then the service persons said that they will come tomorrow to take the product to service centre. But today I received a message from VoltAs that ( Your request no [protected] has been cancelled.Reason Cust. Not Willing To Pay) . How they fill the form with their own will. I am ready to pay all according to service centre but they misguide to company with false statements . Is it in the company's policy to deal with customers or this is of service centre policy of working. If it is service centers policy then how the company bear this type of service centers who promote the name of company like this in open market. I still need the service i[censored] can send the better service agent, I shall be great full to you.

My name is Jones Praveen.S. I own 1.5 Ton voltas AC. I have registered a complaint with voltas on[protected] and the complaint number is [protected] and it was not attended till[protected]. After that I again registered a complaint on the same day and they gave me another complaint number [protected] and assured me that the complaint will be attended within 8 hours. Till today the complaint is not attended. Kindly do the needful to resolve the issue as early as possible else I may have to escalate it.

I have registered a complain 3 days before as my newly purchased ac is not working but there is no response from voltas.bi have almost called 5 to 6 times. everytime it is said wait for some time we are forwarding to escalation team. its a 1.5ton window ac. its a rediculous service from voltas now olx can only save. service like this is not at all expected. simply its worst service.

Two months back I baught your company 1.5 ton ac anfortunatly On 17 of july my voltas ac been shut off I don't no why so I call your Ludhiana service provider after two days your worker is come and check after 30 minutes he take three of things like plate and tranformer and ac remote then he was gone after then 3 days I call on your costomer care they told me there is some fault in that plate it take some time for repare after then 5 days when I call on your Costomer care continously after then your worker was come and he was not that guy who come first he take himself only a plate and forgot tranformer and remote so he told me that service station only give me this plate then he was gone again without repaire ac and told me I will repaire it tommorow early in the morning on next day again I call on ur costomer care they told me it will done on tommorow next day when I call they said our worker is on a way to your house but he was not come and today is 27 of july and your ac is not working because the awareness of service provider they just cheat us now tell me what can I do

Dear all concerns Refer to subject I am continuely comunicatting with your Jodhpur service provider from last 20 days still we are awaited to attend the problems on our client site can it be clear ASAP Pradeep Lele [protected]@viral.co.in

I had bought an window ac 1.5 t (183 dy) from great eastern appliances pvt ltd, 66, syed amir ali avenue, kokata, pin 700019 vide invoice no. Bb/sa/1415/03489 dated 13 jul 14.Date of delivery was 21 jul 14 as the model was not available at store. But the product is not yet delivered . It is also informed thet i have alredy done the payment . The model is not yet delivered inspite of repeted requests .

Pls refer my communication. Still problems not solved [protected]@voltasworld.[protected]@voltas.[protected]@voltas.com Reminder 2 Resolve the problem. Till today no contact or visited to rectify my problem. may be your organization profit too much, but I waste my 32000 INR for the purchase in the name of TATA Voltas. Pls . Visit this is problems from the date of installation. Now the M/s Bhavani sales of service (voltas authorized dealer) -Jamnagar Gujarat asking for the charge of Rs 2100 for the rectify the problem. On Thursday, 3 July 2014 9:52 PM, manoj vaja <[protected]@yahoo.co.in> wrote: Dear Sir, Greetings for the day!!! We have purchased Voltas Air conditioner on 29th may 2014.But till now none of service executive came for the attend the problem of heavy noise from indoor unit from the day of installation. This is the service quality you are giving to your customers???? Highly disappointing from your service...never recommend anyone for Voltas and also if you will not give service in next few days.I will feel force to move to consumer compliant dept. And in-force heavy penalty on you... are making fools to customers...!!!1 Manoj Vaja mo:[protected] On Thursday, 3 July 2014 9:40 PM, manoj vaja <[protected]@yahoo.co.in> wrote: Dear all, pls resolve the complain of my new ac.still is pending like a garbage complain (track my phone call detail on customer call center).the complain for the abnormal noise from the indoor unit from day of installation like a truck engine running in your bed room.I request to keep moral and trust high in name of TATA company as user of the your products. Till date the city jamnagar your service center differ for service/repair/replace. On Wednesday, 11 June 2014 5:42 PM, "[protected]@voltasworld.com" <[protected]@voltasworld.com> wrote: Dear MANOJ VAJA, Thanks for registering call with Voltas. Your Service Request # is [protected]. You will be attended shortly. RegardsV-Care Team

I have Requested for the service of my 1.5 ton split AC .. Inspite of again and again complaining about the issue to the company and even Requesting again and again for the service but the request is not heard at all.. Its been more days 12 days of my first request bit still none of their executives arrived or even called. What i got is justbthe fake promise that a executive will arrive as soon as possible..

Complaint against voltas I purchased split AC for home use on dated:[protected]. Company promised for two free services. But I regularly visited and called the company toll free numbers for free service but only one service is provided to me. Now company is asking for charges for providing another service. This is malpractices on the part of company. Please help me. DEEPAK SETIA KOTHI NO 213 URBAN ESTATE PHASE 1 BATHINDA MOBILE [protected] EMAIL [protected]@gmail.com

Hi,
I have been facing a problem of noise & under performance of just two months ago new purchased split AC.
I have registered complaint (SR#:[protected] ) almost 10 days ago and still there is no response from Voltas side.
I have purchased my split AC on the trusted name of TATA but now Voltas is losing that trust.
Pls. exepidite ASAP otherwise I have to ask to Consumer forum.
Rohit Desai [protected]

Dear Sir/ Madam, Please find the details mails as below still the issuse has not be solved. Hi, . I have taken an 1.5 Voltas a.c on 11th April, 2012. With in a few month the problem started.I have complained to the company about less cooling. After visiting an agent it came to know that there is leakage of gas and the problem with condenser. I have asked to give the replacement immediately but people assured that it would not happen again. Thereafter in 2013. again the same problem was occurred and we have to pay money i.e visiting charges refilling charges and stainer cappilary etc... which was ridiculous. The main things was we were told that part has been replaced but in fact it was not. And now here again the same issue happen and people are asking for 8k bugs for replacement of condenser. Can any one help to solve the things. We are not getting proper feedback from any co. My call log no for reference as below. 1) 13AU[protected] [protected]. Hope for best response and my issuse will be solved as earliest 2) Jul 05, 2014]Hi Sir/ Madam, With your help i again got a call from voltas. They have agreed to replace the copper coil. Previously they asked for8k and now they are asking for 5k. Is voltas is trying to do business like this and doing bargaining with customer. Why should customer suffer and give hard earn money with none of customer faults.I m really not satisfy with this resolution. kindly escalate this case further and help to resolve the issue at earliest 3) Dear Sir/ Madam, please to inform you that its my third mail forthe same issue. It has been not solved yet. They are not picking the calnor i m getting any written mail. I got a call from Aman enterprises 2people spoke to me with different solution. Now Please confirm what nextstep to be taken.I tried calling to same mobile number severaltimes but no one picks the cal. Would kindly help to resolve the issueat earliest. If you check the complaint it has taken almost 2 week toresolve the issue

Dear Sir/ Madam, We have send no of mail but till the things has not been resolved. Please find the details below: Hi, . I have taken an 1.5 Voltas a.c on 11th April, 2012. With in a few month the problem started.I have complained to the company about less cooling. After visiting an agent it came to know that there is leakage of gas and the problem with condenser. I have asked to give the replacement immediately but people assured that it would not happen again. Thereafter in 2013. again the same problem was occurred and we have to pay money i.e visiting charges refilling charges and stainer cappilary etc... which was ridiculous. The main things was we were told that part has been replaced but in fact it was not. And now here again the same issue happen and people are asking for 8k bugs for replacement of condenser. Can any one help to solve the things. We are not getting proper feedback from any co. My call log no for reference as below. 1) 13AU[protected] [protected]. Hope for best response and my issuse will be solved as earliest 2) Jul 05, 2014]Hi Sir/ Madam, With your help i again got a call from voltas. They have agreed to replace the copper coil. Previously they asked for8k and now they are asking for 5k. Is voltas is trying to do business like this and doing bargaining with customer. Why should customer suffer and give hard earn money with none of customer faults.I m really not satisfy with this resolution. kindly escalate this case further and help to resolve the issue at earliest 3) Jul 14, 2014 Dear Sir/ Madam, please to inform you that its my third mail forthe same issue. It has been not solved yet. They are not picking the calnor i m getting any written mail. I got a call from Aman enterprises 2people spoke to me with different solution. Now Please confirm what nextstep to be taken.I tried calling to same mobile number severaltimes but no one picks the cal. Would kindly help to resolve the issueat earliest. If you check the complaint it has taken almost 2 week toresolve the issue

Dear Sir, Refer to the above subject and several times discussed on [protected] regarding my problem. Kindly note that we are facing the problem of water leakage in indoor unit to last 13 days. We have complaint to VOLTAS. But so far we have not received any reply from Voltas. Kindly note that my VOLTAS A/C is on under warranty period. We purchased the product 1st Time from you. May we request you Sir, for a good customer relation in future, kindly shortout this problem on urgent basis. We are awaiting for your immediate reply in this regard. Thanks / Regards. PAWAN ROHILLA ARYA NAGAR BAHADURGARH M – [protected] / [protected] Email Id: [protected]@rediffmail.com

Dear Sir, Due to poor level of Voltas customer service force me to write this complaint. I have been using Voltas Vertis gold 1.5 ton AC 3 start from last 2 years. In the last month, I registered a complaint for Compressor tripping problem with Voltas. After calling number of times to customer care they finally replaced the compressor and charge Rs. 2500 for gas filing. Also, Voltas ensured that in case of any further problem they will rectify the concern problem with no additional cost and valid for next 3 months. The AC was working fine in last month but from this month onwards I noticed that AC cooling is not upto the mark. The temperature barely down upto 28-29 degree while running throughout the night. Hence, I registered a complaint again with Voltas customer care and after chasing number of times the engineer came. I really shocked with engineer comments that my room area size is big and 1.5 ton is not sufficient. This is really unacceptable. If this is a really cause then how AC was working fine before replacement of compressor or over last 2 years. This is something a fault which is introduced after replacement of compressor. Also, there are number of 1.5 ton AC installed in my neighbor with same room area size and none of them are facing such problem with their AC. The story even not ends here. Thereafter, I called number of times to customer care and registered complaint again and again. Every time I need to explain a complete story to new customer care executive. Also, they cancelled my complaint without taking any consent. The engineer give wrong status that I am satisfied the response, hence, my complaint is cancelled. Adding on here, engineer himself commit that there is a problem with AC but he really know how to fix. Hence, the Sr. engineer will be visited soon. But in real long time no see :(. I really disappointed with the customer care service provided by Voltas so far. Their engineers are not technically sound at all or I can say its a faulty product of Voltas. I need a replacement of that due to loss incurred by Voltas after replacement of compressor . Hence, I would request you to please look into this request and resolve this problem at the earliest. Thanks for your help! Looking forward for your speedy response. Kind regards, Varun Sharma Mobile no. [protected].

I had bought 2 AC's of Voltas (Window 3str 183MX)on 26th March. One of the AC is not working properly since beginning as it is not cooling. Even after repeatedly registering complaints with them, nothing has been done to repair the AC. Insted there technicians come and reply that Voltas ACs cant cool more than this. Now the customer care is not even logging my complaint. On talking with senior executives, they simply keep the phone on hold and then cut the call. Compaint no1 - [protected] complaint no 2- [protected]

sir i h brought a deep fridge in November n distributer said me that it is in warranty for 1 year but unfortunately there exist a problem in the month of febuary then i register a complain abot my problm at that time from that day my fridge is not working from that day so plz sir do fast fast n action on this

We are facing problem with the water cooler's tap. It is continuously leaking from last few days. It is our kind request to the concerned person to fix it as soon as possible.
Invoice Id- [protected]
Invoice date - 13/08/2013
Invoice no.- [protected]

Dear concern, last year i have purchased AC 1.5ton from electronic paradise (Tilak nagar) through credit card (EMI).. now i need NOC which they are not providing bcoz of addtional charge of Rs500 (not aware at the time of purchasing) this experience is very very frustrating. I am in a very immediate need of the NOC and I see no help from voltas customer care I would really appreciate if my problem is being acknowledged and a serious response is given immediately. detail of product invoice no. JR/R-0686/2013-14 Mohit