Voltas Complaints & Reviews

Sr/id no [protected], customer name: usman, contact [protected], ac not cooling. Complaint attended on[protected], reported gas not enough, gas refilled on[protected], paid total rs. 2800/- : ac not cooling again and show message in display "ec". I complained again on[protected], attended next day, technician told me to observe and call him if any problem. Still ac not cooling instead i am getting hot. What i see is the compressor not work, only fan is running. Voltage in my area is average 200 to 230. I am continuously calling the service center "arctic air sys" [protected] and [protected], which is the authorized service center in tirur, kerala.
The ac is purchased on[protected], but not used even for 10 days, i was in dubai. The 2 free service also not used. Now i want to use this ac. I don, t care about the warranty period is finished. I want use it now. I need support from you and i am expecting a good customer service that i am thinking you will take care your customer at the top priority and not like this nobody take care or tell me always like tomorrow they will send technician, but nobody coming at the site.

Hi team,
I am from meerut city (Up).
I registered a request for split ac servicing and when technician came he was totally untrained and don’t have even idea of servicing. He did the service very badly even didn’t remove the dirt properly and the behaviour was also not good. My request is to please look into this issue asap. And also my ques is why untrained people got service center franchise who don’t know the process and show unprofessional behaviour. I think you should take or transfer the ac service center and give it to some professional people. Due to their behaviour company’s image got affected.
My first service was also not good and none of you took any action regarding that.

Registered no. With voltas-[protected]

A) we brought the ac on 2018 april and the installation was performed by voltas field technician and paid around 4000 rs for the installation and copper cable.
B) from the day this ac was installed we have not used it every time we on the ac we get only the fan no cooling, we were suspecting this is an voltage issue with our apartment. By then the first summer went even without using because we do not stay in this house for long time.
C) just few months back since the summer was starting we thought of fixing it and raised a complaint with voltas and some technician came and said the gas is over and we
Need to refill it. The gas was over so soon since the initial installation was not done properly we paid 2000 rs. But the issue remains the same.
D) since we are relocating from the current place to another place we raised a request with voltas for uninstall of the ac and paid 1200 rs for voltas technician charges.
E) during the unistallation the voltas technician informed that the copper pipe is broken during the initial installation and the guys who did this have covered with form to cover up the damage to the copper pipe. That is the reason we were not able to get the cooling
F) now voltas technician is asking for 8000 rs for fixing the ac and for installing it in new location. And took the old copper cable along with him. Telling me that he will check if this pipe can be used again or we need a new one.

My new complaint number with volts is [protected]

Name mrs. Paul
Phone [protected]

Sub:- Request for replacement of A/C – reg.
[protected]
I would like to submit this petition for your kind consideration and favourable disposal.

On[protected] I had purchased an Inverter Voltas Air Conditioner @ the cost of Rs.34, 200/- (Unit Sl. No.4551741A14E002618) from M/s. QRS Ltd, Ernakulam, considering the opinion of my kith and kins that Voltas is one of the best option A/C among the A/Cs in India, as it gained vast experience because it is one of the oldest Companies in the field of Air-conditioner in India.

Since the A/C had shown inadequate cooling, upon my request, on[protected], your authorised Service Agent of Voltas, Ernakulam, M/s. New-Tech Cool Solution, Ponjasserry, Perumbavoor, vide (Invoice No.3092 dated[protected], Voltas Call No. [protected] dated[protected] had attended the A/C and tried to rectify the defects. Although they claimed that they have rectified the defects, the defects prevailed even after their rectification report as stated above. Since the A/c has produced inadequate cooling, yet again, I had reminded the Agent/Mechanic on several occasions all through this one and half years, and although they had attended the A/C then and there, no proper and rightful rectification of defects has been carried out by them, resulting its original defects persists till date. Fed up with their lackadaisical attitude, I on 09/02/2019, formally complained to Mr. Manzoor, Service head of M/s. New-Tech Cool Solution, authorised of M/s. Voltas, Ernakulam. In response, one Mr. Rejit, Mechanic/Technician of M/s. New-tech Cool Solution attended the A/C unit and reported to me that the PC Boards are defective and hence PC Boards have to be replaced. Accordingly, he brought back the defective PC Boards to his service House for repair, but he on next day came back and refitted the same in the AC Unit, telling me that the PC Boards are in irreparable conditions. Based on that, Mr. Mansoor, Service Head, telephonically informed that new PC Boards have already booked and to wait for one month which may cost around Rs.10, 000/-. Over and above, on[protected], I received, a mobile message which I am reproducing hereunder for your reference and guidance. “Dear Customer Your SR No.[protected] proposed for cancellation, Reason beyond repair Machine. Call on [protected] to stop cancellation.”

Accordingly I waited for one month for the new PC Boards. Unfortunately, since I have not been received the new PC Boards, I, on 1st week of March, contacted Mr. Kumaraselvam, Area Sales Manager of M/s. Voltas Ltd, Ernakulam about the whereabouts of the PC Boards. He informed me that “since the Company has stopped production of this type/model of AC Unit, and hence this PC Boards are not-available in stock or in as spare parts in the Company, he suggested to go for under “buy-back” policy a new Branded inverter A/c Unit provided I pay a sum of Rs.15, 000/-“
Later on, after innumerable number of tele-conversations with Mr. Kumaraselvam, he again asked me to send an e-mail to the District Manager also, with copy to him, stating all the facts as stated above, for any variation in buy-back amount. Accordingly, on[protected], I sent an e-mail to Dist Manager, (BSM one Pradeep) and Mr.Kumaraselvam, in this connection, copy of which is enclosed for your ready reference and follow-up action wherein I have offered a sum of Rs.10, 000/- as a settlement of this ‘long pending issue’.

To my dismay, on[protected] evening, in an volte face approach Mr. Kumaraselvam, telephonically informed me that he had consulted with his higher authorities regarding the issue and accordingly, M/s. Voltas would provide a new Branded AC provided I pay Rs.22, 000/- contrary to his earlier ‘offer’/‘promise’ of Rs.15, 000/- being a ‘punishment’ of purchasing an Inverter A/C and for the perseverance I and my family have undergone all through this 2 and half years. This type and kind of somersault from the part of Mr. Kumaraselvam and M/s. Voltas is in simple words not a customer-friendly approach. However, I reserve my anguish and further course of action, waiting your reply in this regard.

I would like to draw your kind attention that from the very installation date itself, (10.04.2016) the A/C has displayed inherent disability/manufacturing defect to produce adequate cool, and your rectification efforts has miserably failed, due to which I and my family have been suffering during the 2-3 summer seasons.

In this connection, I hereby point out that I am aware that the A/c has only one year guarantee except its Compressor which has 5 years warrantee. The defect has arisen in the A/C Unit within the guarantee period of one year itself which you would convince with the proof of evidence I have referred in the foregoing paragraphs and from the tele-con./ Records kept in your ‘computer system’.

However, considering the essentiality of the service of AC during this heavy summer season, and in order to settle the issue amicably, I extend my whole-hearted support by offering a sum of Rs.10, 000/- for the replacement of AC, eventhough, I am entitled to the replacement of new branded A/c free of cost, in the wake of the occurrence of the defect in the AC a manufacturing defect well within the period of one year guarantee period.

Hence, I would request you to kindly look into the matter sympathetically and action may be taken to replace A/C with new one, which, I am ready to raise/pay Rs.10, 000/- as has been already agreed to.

Awaiting your favorable reply at the earliest.
Thanking you.

Date: 27th March, 2019.
Yours Faithfully,

NAVAS YOUSUF
[protected] / [protected]

Refer 3no 1 tonne split AC delivered in greenfield ambition complex flat, 11B, HIG tower 4 new town, kolkata 700156, against invoice dated 26/01/2019 from great Eastern trading company salt lake branch kolkata West Bengal & further to the telephonic call made during second week March for verification of serial no of products etc mail confirming the extended warranty details & acceptance have still not been received by me even though the same was promised from your end

Please arrange to send the same at the earliest

Pabitra kumar chatterjee

I had purchased a 1.0 Voltas SAC 12Y DY model Inverter AC on 22/03/16 from a dealer Alliance Electronics, N Paravoor in Ernakulam, Kerala.
From October 2018 on wards the ac was not working properly, So i raised a complaint (SR No.[protected]) on 13/10/2018, and technician visited more than 5 times,
but the issue was not resolved.

On 31/10/2018 service center person called me personally and said to me that 'Please report that the ac's issue is resolved, and they will repair it by next day because they have to close that SR by month end otherwise they will have to pay penalty to Voltas.

I believed them but they cant fix it even i waited till FEB/2019 .So i raised a new complaint (SR No.[protected]) on 18/02/19 and a new service center agency person visited more than 4 times, but they cant also fix the issue. They were told that the compressor is complaint so it need to be replaced, but their ASM visited to my home and said that the compressor is fine and it is a board issue,
So he requested me to take it to their workshop and i have transported to their workshop with my own cost.

And i have waited till 22/03/19 for receiving its board . And they were told me that around 7000/- rupees i have to pay for the board replacement.
But on 23/03/19 they are saying that another board is also complaint so it is also to be replaced with compressor.
So i have to pay around 14000/- rupees, but now they were telling that its parts are discontinued, so they will give another offer like Buy Back Offer so
i have to pay 15000/- rupees and they will give new AC . Even that ac is cheaper than my old model i agreed to them to give that ac and i will pay
15000/- rupees .

But now they are telling that i have to pay 20000/- rupees for buy back offer.
How can a customer face this situation even i have waited more than 6 months in this hotter season. And i have used that AC only for 2.5 years.
This is a very worst experience from Voltas service. And more than 10 service persons opened the ac carelessly and most of the plastic parts inside are broken.
How can a customer face this situation ?, because i had invested 33000/- rupees for buying this worst ac.

The service center ( COOL Care Refrigeration) is saying that they are new to Voltas and they don't know what to do in this situation!.
If that ac was a LLOYD AC then they will do something, because they also had a LLOYD ac service center.
Is that what i expecting from a popular companies service center?

And their ASM ( Mr. Kumaraselven) always lie that he will resolve that ac and if it is not done he will give
new ac for 15000/- rupees. Such an irresponsible guy, and also their BSM (Mr.Pradeep) .Now he is not taking my calls.

If i am not getting any proper response I will give a petition to consumer court and face it legally for getting proper compensation.

Hi

This is balaswamy, i purchased voltas inverter air conditioner on 18/3/19, and it was delivered on 22 of march, and i placed a request for installation but till now that is after 4 days also, i didn't receive any call or any other info regarding installation. I am feeling very bad about this kind of worst service from such a reputed brand. So atleast now consider my installation request as fast as possible.

Regards

I would like to know the split a/c service charge. They done the service, during the service replace the capacitor & fill some gas. They submit the bill for 2000 & I already paid. My request # [protected]. My mail I'd is - [protected]@gmail.com.
Just I want to know the split A/C service charge, They charged Rs.2000/- for service & I checked the local service shop & they are changing Rs.500/- + parts charge if needed to replace. Company service centre charging too much. I want to know the service charge & parts charge through from you because you are sending these guys through you

I purchased voltas inverter 1.5 ton ac from ags rathna stores, pondy bazaar, t nagar, chennai, tamilnadu on 21st march 2019 and it was delivered on 23rd march 2019. They tried installing that but outdoor unit sometimes starts or it starts and stops after few minutes. They told it was electricity problem but i got it checked through an electrician and it was fine. Finally they agreed to change the ac but they are saying it will take 1 week time. I don't understand how it will take one week of time and what do i need to do for this one week? Please resolve this issue asap as i have invested lot of time and money on this. This is the sr number - [protected]

Air conditioner is running, but not cooling the room. I have also informed to my dealer, but no positive response found in spite of my ac is on warranty period. I have also registered a complain in customer care.
(Complained no-[protected]).

I request you to take necessary action as soon as possible & resolve my issue as it is in warranty period.

Product details.

183cza 1.5tr 3-star rated spilt ac make voltas.
Purchace date-22th april 2018.

Vendor details.
Dew point.
Plot no-1530
Dhanagadi. Jajpur road. Odisha
Mob-[protected]

Contact details
Jyoti ranjan samal
Mob-[protected]

I have purchased a new voltas air conditioner from kerala police canteen, thiruvananthapuram on 18.3.2019. I cannot contact toll free number given from the dealer. Kindly do needful for installing the ac in our home. My address and mobile no. Are given below
Ajithkumar. S. M
House no. Rrwa 36c, ranni lane, peroorkda p. O, thiruvananthapuram
Mob. [protected]

Dear team,
1 split ac leakage to water in front side ac location
Customer : dewan housing finance corporation ltd. Jalgaon (Maharashtra)
Ac barcode : 4552033a17ha08661
Model : voltas : eu 243 zyi
Cbu : 4502130
Idu : 4552033
Power supply 1ph - 230v - 50hz
Kindly resolver issue firstly and sent me call id in my mobile no [protected]

Thanks & regards,
Hemant kulkarni
Asst. Accountant
Dewan housing finance corporation ltd.
Dhake corporate center, 1st floor, shiva arcade, dhake colony, jalgaon 425001
T: [protected] / 2222254 | e:hemant. [protected]@dhflsales.com

I. Bought 1.5 ton split ac of voltas from bajaj electronics hyderabad on 12th march 2019 company sent me a very inefficient and irresponsible installation mechanic who even did not have basic tools like screw driver and drill machine. He came and simply told me that this ac installation is not possible in your room. He told me a very hefty amount of work for the installation. When i told him that there are other flats in the same apartment with ac installation in the same bedroom location he did not listen to me and very hastily closed the call and went away. Why voltas is sending such a responsible and stupid mechanics who did not know how to deal with the customers. Plz plz, stay away from this crooks and don't ever buy anything from voltas. When i complained to the store manager,, naseem, he promised to visit me but never turn up. They cheated me in the name of tata brand but don't fall for that. Rotten tata is not going to attend your problems here. Buy a good imported brand from trusted stores.

I purchased volta's 1 ton ac product on 18th feb 19 through tatacliq. Delivered on 22nd and installation done on 23rd. Problem will start on 5th march 19. Out door fan is not working. Service engineer said board problem. They said we put a request for board on that day. Uma service center owner will told to me, the problem will be solved on 11th evening. But they did not contact me till today. I put several requests on volta's services and make calls to customer care and emails to social media also... Uma service centre said board is not reached us, customer care said with in 24 hours our team will contact you, volta's social media said give some time our team will contact you... These dialogues were repeated from 11th march 19. How many days you want to solve my problem. Today i will make a calls to asm narendra reddy also. He said i will talk with uma service point and close it soon... Whatever day after tomorrow i submit written complaint to mumbai head office... New ac with in 10 days the problem occurred, the quality of the product not good. It's totally volta's mistake.. But still now you consider my case in regular warranty point of view. My name is p. Punna rao, [protected], the total product details are registered with my mobile.

I purchased voltas split ac twice. First from kohinoor malad west mumbai shop on march 3rd 2019 i was despatch 2018 unit. This i returned to the showroom.

Second time i made purchase on mar 9th, 2019 from croma malad west mumbai. Post enquirying with sales personnel. He confirmed 2019 unit will be despatched. But to my dismay, 2017 unit was sent.

Want to know whether voltas has stopped manufacturing new units. Why the dealers are despatching only old units.

Are voltas brand not saleable hence dealers are holding only old inventories. Why one would pay price of 2019 and buy product of 2017. Is voltas fooling consumers by selling only old unit. This is not accepted by tata, who are tarnishing their image.

Sir we have purchased 2 voltas ac from patro electronics brhampur odissa on 09.03.19 model no183vdzv & 185vdzv but he despatched 183vdzv outdoor unit & 123vdzv indoor unit after repeated complain they change 3 star split ac as per our order & iinstalled. He despatched 185vjzj ac instead of our order 185vdzv ac till now they harassing us & not change our ac.

I purchased a voltas inverter ac 1.5 ton on 13.03.19 and the technician installed it on 14.03.19. While checking the motors coil got burnt and ac is not working. Today 15.03.19 technician came and unfit the motor. Need a proper motor without any complaint. My job card no.is [protected]. Here with i attached my bill and the pics of faulty motor. Without even a single day usage i got this complaint. Just get me a good one without no complaints.

Dear Sir,

I am totally surprised with you after sales service, no one is bothered.
Our AC is not giving cooling and hence we had lodged a compliant on 12/03/2019 complaint number [protected].
Vivan life science
Registered No : [protected]
When we called the customer care, we were told that will attend in 24 hr. Yesterday, when we called the customer care centre, we were informed that will be attended and gave number of m/s Vinayak Industries. We were frantically calling M/s Vinayaka ind. but was lifting the mobile. In the evening around 5 pm lifted the mobile and he said as it is late he will come tomorrow. Today since morning we have called-up customer care three times and was assured that problem will be attended.
Please attend to the problem urgently

Dr Satish Kumar
VP

My ac installation was due on 3/12 at 10:00am. The service center and the technician kept pushing the time by 5-10 minutes every half hour i called giving some irrelevant reason every time. I have wasted half my day and eve after 72 hours of receiving the product from amazon my installation is not done.
Absolutely rude and uncouth behavior by service center and the technician.

Request no.[protected]

Hi,

I bought voltas window ac (Voltas window ac 185 dza (Deluxe) on 17th feb 2019 and still i have not received the extended 5 year warranty ceritificate. I got a message which said the warranty has been mailed, but i haven't received it yet.

Kindly see to it that the warranty certificate is mailed asap.

Here are the ac details:

Window ac
Capacity 1.5ton
Purchased on: 17th feb 2019
Purchased from: ep electronic paradise pvt. Lmt.
Serial no.: 4011238a18jc17835
Voltas window ac 185 dza (Deluxe)

Thanks!
Deepen sachdeva