Voltas Complaints & Reviews

Refer 3no 1 tonne split AC delivered in greenfield ambition complex flat, 11B, HIG tower 4 new town, kolkata 700156, against invoice dated 26/01/2019 from great Eastern trading company salt lake branch kolkata West Bengal & further to the telephonic call made during second week March for verification of serial no of products etc mail confirming the extended warranty details & acceptance have still not been received by me even though the same was promised from your end

Please arrange to send the same at the earliest

Pabitra kumar chatterjee

I had purchased a 1.0 Voltas SAC 12Y DY model Inverter AC on 22/03/16 from a dealer Alliance Electronics, N Paravoor in Ernakulam, Kerala.
From October 2018 on wards the ac was not working properly, So i raised a complaint (SR No.[protected]) on 13/10/2018, and technician visited more than 5 times,
but the issue was not resolved.

On 31/10/2018 service center person called me personally and said to me that 'Please report that the ac's issue is resolved, and they will repair it by next day because they have to close that SR by month end otherwise they will have to pay penalty to Voltas.

I believed them but they cant fix it even i waited till FEB/2019 .So i raised a new complaint (SR No.[protected]) on 18/02/19 and a new service center agency person visited more than 4 times, but they cant also fix the issue. They were told that the compressor is complaint so it need to be replaced, but their ASM visited to my home and said that the compressor is fine and it is a board issue,
So he requested me to take it to their workshop and i have transported to their workshop with my own cost.

And i have waited till 22/03/19 for receiving its board . And they were told me that around 7000/- rupees i have to pay for the board replacement.
But on 23/03/19 they are saying that another board is also complaint so it is also to be replaced with compressor.
So i have to pay around 14000/- rupees, but now they were telling that its parts are discontinued, so they will give another offer like Buy Back Offer so
i have to pay 15000/- rupees and they will give new AC . Even that ac is cheaper than my old model i agreed to them to give that ac and i will pay
15000/- rupees .

But now they are telling that i have to pay 20000/- rupees for buy back offer.
How can a customer face this situation even i have waited more than 6 months in this hotter season. And i have used that AC only for 2.5 years.
This is a very worst experience from Voltas service. And more than 10 service persons opened the ac carelessly and most of the plastic parts inside are broken.
How can a customer face this situation ?, because i had invested 33000/- rupees for buying this worst ac.

The service center ( COOL Care Refrigeration) is saying that they are new to Voltas and they don't know what to do in this situation!.
If that ac was a LLOYD AC then they will do something, because they also had a LLOYD ac service center.
Is that what i expecting from a popular companies service center?

And their ASM ( Mr. Kumaraselven) always lie that he will resolve that ac and if it is not done he will give
new ac for 15000/- rupees. Such an irresponsible guy, and also their BSM (Mr.Pradeep) .Now he is not taking my calls.

If i am not getting any proper response I will give a petition to consumer court and face it legally for getting proper compensation.

Hi

This is balaswamy, i purchased voltas inverter air conditioner on 18/3/19, and it was delivered on 22 of march, and i placed a request for installation but till now that is after 4 days also, i didn't receive any call or any other info regarding installation. I am feeling very bad about this kind of worst service from such a reputed brand. So atleast now consider my installation request as fast as possible.

Regards

I would like to know the split a/c service charge. They done the service, during the service replace the capacitor & fill some gas. They submit the bill for 2000 & I already paid. My request # [protected]. My mail I'd is - [protected]@gmail.com.
Just I want to know the split A/C service charge, They charged Rs.2000/- for service & I checked the local service shop & they are changing Rs.500/- + parts charge if needed to replace. Company...

I purchased voltas inverter 1.5 ton ac from ags rathna stores, pondy bazaar, t nagar, chennai, tamilnadu on 21st march 2019 and it was delivered on 23rd march 2019. They tried installing that but outdoor unit sometimes starts or it starts and stops after few minutes. They told it was electricity problem but i got it checked through an electrician and it was fine. Finally they agreed to change the ac but they are saying it will take 1 week time. I don't understand how it will take one week of time and what do i need to do for this one week? Please resolve this issue asap as i have invested lot of time and money on this. This is the sr number - [protected]

Air conditioner is running, but not cooling the room. I have also informed to my dealer, but no positive response found in spite of my ac is on warranty period. I have also registered a complain in customer care.
(Complained no-[protected]).

I request you to take necessary action as soon as possible & resolve my issue as it is in warranty period.

Product details.

183cza 1.5tr 3-star rated spilt ac make voltas.
Purchace date-22th april 2018.

Vendor details.
Dew point.
Plot no-1530
Dhanagadi. Jajpur road. Odisha
Mob-[protected]

Contact details
Jyoti ranjan samal
Mob-[protected]

I have purchased a new voltas air conditioner from kerala police canteen, thiruvananthapuram on 18.3.2019. I cannot contact toll free number given from the dealer. Kindly do needful for installing the ac in our home. My address and mobile no. Are given below
Ajithkumar. S. M
House no. Rrwa 36c, ranni lane, peroorkda p. O, thiruvananthapuram
Mob. [protected]

Dear team,
1 split ac leakage to water in front side ac location
Customer : dewan housing finance corporation ltd. Jalgaon (Maharashtra)
Ac barcode : 4552033a17ha08661
Model : voltas : eu 243 zyi
Cbu : 4502130
Idu : 4552033
Power supply 1ph - 230v - 50hz
Kindly resolver issue firstly and sent me call id in my mobile no [protected]

Thanks & regards,
Hemant kulkarni
Asst. Accountant
Dewan housing finance corporation ltd.
Dhake corporate center, 1st floor, shiva arcade, dhake colony, jalgaon 425001
T: [protected] / 2222254 | e:hemant. [protected]@dhflsales.com

I. Bought 1.5 ton split ac of voltas from bajaj electronics hyderabad on 12th march 2019 company sent me a very inefficient and irresponsible installation mechanic who even did not have basic tools like screw driver and drill machine. He came and simply told me that this ac installation is not possible in your room. He told me a very hefty amount of work for the installation. When i told him that there are other flats in the same apartment with ac installation in the same bedroom location he did not listen to me and very hastily closed the call and went away. Why voltas is sending such a responsible and stupid mechanics who did not know how to deal with the customers. Plz plz, stay away from this crooks and don't ever buy anything from voltas. When i complained to the store manager,, naseem, he promised to visit me but never turn up. They cheated me in the name of tata brand but don't fall for that. Rotten tata is not going to attend your problems here. Buy a good imported brand from trusted stores.

I purchased volta's 1 ton ac product on 18th feb 19 through tatacliq. Delivered on 22nd and installation done on 23rd. Problem will start on 5th march 19. Out door fan is not working. Service engineer said board problem. They said we put a request for board on that day. Uma service center owner will told to me, the problem will be solved on 11th evening. But they did not contact me till today. I put several requests on volta's services and make calls to customer care and emails to social media also... Uma service centre said board is not reached us, customer care said with in 24 hours our team will contact you, volta's social media said give some time our team will contact you... These dialogues were repeated from 11th march 19. How many days you want to solve my problem. Today i will make a calls to asm narendra reddy also. He said i will talk with uma service point and close it soon... Whatever day after tomorrow i submit written complaint to mumbai head office... New ac with in 10 days the problem occurred, the quality of the product not good. It's totally volta's mistake.. But still now you consider my case in regular warranty point of view. My name is p. Punna rao, [protected], the total product details are registered with my mobile.

I purchased voltas split ac twice. First from kohinoor malad west mumbai shop on march 3rd 2019 i was despatch 2018 unit. This i returned to the showroom.

Second time i made purchase on mar 9th, 2019 from croma malad west mumbai. Post enquirying with sales personnel. He confirmed 2019 unit will be despatched. But to my dismay, 2017 unit was sent.

Want to know whether voltas has stopped manufacturing new units. Why the dealers are despatching only old units.

Are voltas brand not saleable hence dealers are holding only old inventories. Why one would pay price of 2019 and buy product of 2017. Is voltas fooling consumers by selling only old unit. This is not accepted by tata, who are tarnishing their image.

Sir we have purchased 2 voltas ac from patro electronics brhampur odissa on 09.03.19 model no183vdzv & 185vdzv but he despatched 183vdzv outdoor unit & 123vdzv indoor unit after repeated complain they change 3 star split ac as per our order & iinstalled. He despatched 185vjzj ac instead of our order 185vdzv ac till now they harassing us & not change our ac.

I purchased a voltas inverter ac 1.5 ton on 13.03.19 and the technician installed it on 14.03.19. While checking the motors coil got burnt and ac is not working. Today 15.03.19 technician came and unfit the motor. Need a proper motor without any complaint. My job card no.is [protected]. Here with i attached my bill and the pics of faulty motor. Without even a single day usage i got this complaint. Just get me a good one without no complaints.

Dear Sir,

I am totally surprised with you after sales service, no one is bothered.
Our AC is not giving cooling and hence we had lodged a compliant on 12/03/2019 complaint number [protected].
Vivan life science
Registered No : [protected]
When we called the customer care, we were told that will attend in 24 hr. Yesterday, when we called the customer care centre, we were informed that will be attended and gave number of m/s Vinayak Industries. We were frantically calling M/s Vinayaka ind. but was lifting the mobile. In the evening around 5 pm lifted the mobile and he said as it is late he will come tomorrow. Today since morning we have called-up customer care three times and was assured that problem will be attended.
Please attend to the problem urgently

Dr Satish Kumar
VP

My ac installation was due on 3/12 at 10:00am. The service center and the technician kept pushing the time by 5-10 minutes every half hour i called giving some irrelevant reason every time. I have wasted half my day and eve after 72 hours of receiving the product from amazon my installation is not done.
Absolutely rude and uncouth behavior by service center and the technician.

Request no.[protected]

Hi,

I bought voltas window ac (Voltas window ac 185 dza (Deluxe) on 17th feb 2019 and still i have not received the extended 5 year warranty ceritificate. I got a message which said the warranty has been mailed, but i haven't received it yet.

Kindly see to it that the warranty certificate is mailed asap.

Here are the ac details:

Window ac
Capacity 1.5ton
Purchased on: 17th feb 2019
Purchased from: ep electronic paradise pvt. Lmt.
Serial no.: 4011238a18jc17835
Voltas window ac 185 dza (Deluxe)

Thanks!
Deepen sachdeva

Dear sir,

I purchased voltas 70 l water cooler with remote control. There is a tank alarm system in this unit. Even if there is sufficient water level it gives an alarm due to which water pump will not work. Every year i cont change the sensors for tank alarm unit. Please ask them to give a parmanent solution for this issue or change the unit which doesn’t have this system.

Regards,
Baqhar.
[protected]

I have purchased voltas ac from flipkart on 08th march 2019 with order id od[protected]. Currently voltas is running extended warranty program in place of 1 year to 5 year for all the ac purchased. When i contacted voltas customer care for the extended warranty they said flipkart is not their authorized seller and they cannot provide the extended warranty. If flipkart is not the authorised seller, why voltas is allowing them to sell the product. Many of consumer like me will be filling looted here by voltas or flipkart here.

Product description is
Voltas eu 123v dzu2 (R-410a) sn:4552321a18fc00975
Voltas cu 123v dzu2 (R-410a) sn:4512386d18fc04962

Sir, this is my first and last message to you bcoz i had called to voltas customer care alot for my problem of water cooler yet not solved but the response was same. The water cooler is plotted in the plant for workers and the thirsty ones. But still no response from you. This is how you deal with the customers? I am not satisfied and very angry with your services...

From last 3 month we requested to repair our voltas ac. Request no. [protected], looked by durga enterprises engineer (Engg - naushad - [protected] and engg - akhilesh - [protected]) first they said we will repair your pcb then they say we lost your pcb we have order new one. This happening from last 3 months. I don't know how company like voltas who is pioneer in ac will do like this to thier customer. I tried to escalate this on voltas self-care how ever i am not getting an otp, but i will do that any how. Pls reach me on my mail - [protected]@gmail.com