Voltas Complaints & Reviews

Sir, this is my first and last message to you bcoz i had called to voltas customer care alot for my problem of water cooler yet not solved but the response was same. The water cooler is plotted in the plant for workers and the thirsty ones. But still no response from you. This is how you deal with the customers? I am not satisfied and very angry with your services...

From last 3 month we requested to repair our voltas ac. Request no. [protected], looked by durga enterprises engineer (Engg - naushad - [protected] and engg - akhilesh - [protected]) first they said we will repair your pcb then they say we lost your pcb we have order new one. This happening from last 3 months. I don't know how company like voltas who is pioneer in ac will do like this to thier customer. I tried to escalate this on voltas self-care how ever i am not getting an otp, but i will do that any how. Pls reach me on my mail - [protected]@gmail.com

Dear Voltas Team,

Please let me know where is the service center of this water cooler near bhilai chhattisgarh pin code-490026
Product details-40/80 P88 WATER COOLER-SPC-UV
Bar Code-6010223P16D000033
Product not working from 4-5 months not cooling, not switching on, power cord issue.In product one toll free no is available but when i have call on this no([protected]) but telling it is wrong number. please provide me correct customer care no or contact of service center near my location. Revert back As soon as possible.

Thanks & Regards,
Shahbaz Ali
[protected]

Regarding this complaint already contacted voltas service center and one of the tech today visited my home and he found out there is less gas as per him there is leakage somewhere he cannot pin point the origin of the issue and charged 500 /-rs. Now i want to know why i should pay these amount without fixing my problem. Then if your service center send tech to anywhere for field inspection he should be going to fix that problem at any cost that means he should caree with proper tools.
Your tech told me it will take time about 3 to 4 days.

I have purchased new voltas ac on 05 feb 2019 with serial no - 4512378d18db01365 from vardhman electronics (Op) at the time of installation outdoor unit was faulty.
Now company person saying we can not replace this faulty machine we only change the part and new joints will come in this.

How company can sold this faulty machine without quality check.
I really disappointed.

I want to change my outdoor faulty unit and i already too much time from last two weeks there are making excuses.
Odu no - voltas cu 183v szft (R-410a)
4512378d18db01365

Kindly take a necessary action as soon as possible

Hi,

I bought voltas window ac (Voltas window ac 185 dza (Deluxe) on 17th feb 2019 and still i have not received the extended 5 year warranty ceritificate. I got a message which said the warranty has been mailed, but i haven't received it yet.

Kindly see to it that the warranty certificate is mailed asap.

Here are the ac details:

Window ac
Capacity 1.5ton
Purchased on: 17th feb 2019
Purchased from: ep electronic paradise pvt. Lmt.
Serial no.: 4011238a18jc17835
Voltas window ac 185 dza (Deluxe)

Thanks!
Deepen sachdeva

I had purchased this ac last year on 23 feb 2018, firstly the ac itself was delivered faulty with the problem in compressor and thereafter was installed saying that leakage in the pipeline.
After installation it never cooled and with numerous complaints to voltas, only response we've been receiving was compressor problem, burnt coil etc etc.. Technicians were experimenting on the unit just by repairing the joints, changing the coils rather than changing the entire unit and putting a new one as it was under garranty. At the end it never got fixed.
Infact the last complaint was lodged on 19 feb.
The technicians on there visit fixed a joint in the faulty compressor and convinced us that now it's perfectly fine and who not trouble, but as usual it just gave up in less than 24 hours.
Since then we are chasing voltas and there technicians which now are not even responding to us and refusing to help
The harrowing experience which we are going through from last year can't be explained.

I am writing here as a last resort, and in case not getting a response from here i'll just throw this crap out of my house and ensure that no other person in my society purchases a voltas product.

I have purchased two 1 ton voltas ac units on 23 mar 2016 out that one unit not working.. Shows error code e5. After the usual free service.. Last november general service was done. According to voltas technician the pcb not working and it costs almost the cost of the ac... The above unit was vfery well preserved and rarely used. Voltas being a tata product thought it was trustworthy and never expected such a bad experience from such a reputed company. Authorised technician left after checking was unsure of the cost and what exactly to be done. He said he will call after talking to his boss voltas service head.. But never called even after two days in this summer.

I have purchased 1.5 ton inverter ac through amazon in june 2018. This ac stopped cooling in sept 2018. After complaint, service engineer filled the gas. The ac is giving cooling but it started making hissing sound. I again made complaint. Voltas service confirmed me in oct 2018 that they will replace the unit. Till date i. E. 02.03.2019 in spite of follow up, the ac is not replaced.
I request you to kindly resolve this issue at the earliest as hot season is approaching.

Customer : mrs kamalabai narendra pawar, regd mob [protected], nasik, maharashtra.

You my check my complaint status through my mobile no registered with voltas [protected]. They orally tell me it is resolved over phone and talk to voltas pune office for replacement.

Regards,

No service done one guy take the appoinment for free service but he didnt came for service. Later some one called for feedback i informed how you ask for feeback with out doing the same. Later he re opened the case but still now no care for the products and service. Very bad service very very cheap service. Its real hate for tata branding. Please service at the earlist am not responsible for any warrenty issues.
I attached screen shorts for more details.
This service not done and updated its done. Please dont cheat the customer.
Hope you will take the necessary actions to provide a good service. Ttps://goo. Gl/maps/etxtthz27va2

My voltas ac was not cooling since few days and while contacting service provider of voltas, they told gas needs to be refilled which will cost around 2600 rs. But my ac is still under warranty period. I would like to raise my concern that why company is charging this much of amount even in warranty period.
I have already raised query to voltas. Below are the details for the same.

Request number : [protected] date :[protected]

Hi sir,

We raised a service request on[protected]. One service technician came on[protected] @4:43pm and said he required another technician, so he went by saying “tomorrow i will come with another technician”. We tried to call home but no response, today it’s[protected] but still issue not yet resolved.

We never faced issue with the others brands for the first time feeling regret on purchasing voltas ac.

Please need any of your interventions and solve the problem in immediate basis.

Regads
D. Rajeswari

Votlas service centre called me yesterday saying be ready for ac installation our team will be there in one hour but no one appeared.
Voltas service is just mental tourchar.
Repeatedly i followed up for my ac installation. Made more than 20 calls to service center and call center. They just gave me assurance but no results in practical. It's been 3+ from my ac purchase and still waiting for installation.
To be honest voltas is worst service provider in market.

Why are voltas ac service technicians aren't able to produce their identity cards? Each time i've asked for their identity cards, they have said, 'it hasn't been issued from voltas yet '!!! It is quite ridiculous that whenever your technician comes, he asks for every details of the product i have purchased, including the model no., date of purchase, my address etc etc in writing or through recorded phone calls, but when the customer asks for the details of the technician, he is unable to produce his details!! Please explain, why customers should, at all, entertain a technician at his/her home without confirming his identity?

I had registered a complaint with my voltas ac on feb 18th 2019, complaint no s9c1802002. My complaint was attended by a person sent from villivakkam, chennai branch. They had identified a gas leave for which i paid an amount of rs.6700 for the repair as well as 3yrs amc. He didn't give me a bill stating that it will e mailed to me. 2 days have gone by and i have not received the amc copy nor the service guy attending my calls. His no is [protected]. I want my amc copy and it's very rude on the service partner to reject the customers calls.

We are facing an issue (Oily smell and taste) with a newly bought water dispenser (1/01/2019). We have lodged complaint umpteen times but no complete solution has been delivered as of yet which resolves the issue. And we are still facing the problem. This has to be taken seriously and the product has to be replaced on an urgent basis. We have attached the invoice as well and hope voltas authorities take an immediate action.

We are from rajesh silks house, lad bazar, charminar. We have complained you before regarding this. Our water cooler is not giving cooling so we need aservice to sort out the issue. Please sent your person to clear this issue. Here am giving you the details of our firm.
Rajesh silks house,
21-7-276/277, mitti-ka-sher, charkaman, gulzar house, hyderabad-560002.
Tel:[protected]/[protected].

Kindly provide immediate service.

I purchased 3 x 5* voltas split acs worth rs 1, 26, 269/- from, reliance digital, genesis mall, alwar bypass road, on 09 feb 2019.

All kinds of assurances and kindness shown by sales team of reliance digital, before the purchase but have not provided any assistance whatsoever, for its installation, even when i visited their showroom in person on 13 feb 2019.

Team of installation arrived on 12 feb 2019 and after discarding all possible options for placement of out door units, picked the most convenient & costly one and gave me the estimate of rs 23010/-!!! By their head, mr brijesh sharma ([protected])

Can someone from voltas or reliance digital intervene to save us from such fleecing???

Can someone responsible enough visit the site and see for himself as to how other flat owners have put their acs??? (I am one of the last occupants of well known society of ashiana utasav in bhiwadi!!!)

Installation charges are itself equal to the cost of another new ac!!!

Please look into the matter and save our souls from likely unethical and greedy practices

Warm regards
Major general ajay ohri, sm (Retd)
[protected]

At telephone exchange kaithamukku 28 nos inverter 1.5 tr 3 star s/t ac units have been supplied and installed by voltas. These units replaced the erstwhile 7tr pac units used to cool telecom equipments. The units are under warranty. The cooling capacity of these units especially the 4 units in nib room is found much below acceptable limits. Accordingly the complaint was registered through toll free. Nos [protected], [protected], [protected]. Without me rescheduling messages are coming that this sr no proposed for cancellation reason customer reschedule. This has happened previously also. Three free services are stipulated for these acs as per the agreement made. Kindly arrange to carryout at least 1 water servicing for these acs in addition to attending the fault.

Reference to my ac maintenance request no. [protected] dated - 09.02.2019 and the one that was done previously as well.in both the case, your technician did not come on time that was fixed by the voltas customer care executive and told me "it is not possible to come before 10:30 am and after 5:00 pm as well as if he has 3-4 complain from that area than only he can pay a visit and not for single complain". Next day when i call them they told me your service request has been cancelled and i have re again book a maintenance request.
This is a unsincere approach of work on their part. The customer has to face lot of problem because of these. So i request you to look into the matter and see that such kind of irresponsible behavior from technician of voltas may not persist.