Voltas Complaints & Reviews

I have purchased 1.5 ton inverter ac through amazon in june 2018. This ac stopped cooling in sept 2018. After complaint, service engineer filled the gas. The ac is giving cooling but it started making hissing sound. I again made complaint. Voltas service confirmed me in oct 2018 that they will replace the unit. Till date i. E. 02.03.2019 in spite of follow up, the ac is not replaced.
I request you to kindly resolve this issue at the earliest as hot season is approaching.

Customer : mrs kamalabai narendra pawar, regd mob [protected], nasik, maharashtra.

You my check my complaint status through my mobile no registered with voltas [protected]. They orally tell me it is resolved over phone and talk to voltas pune office for replacement.

Regards,

No service done one guy take the appoinment for free service but he didnt came for service. Later some one called for feedback i informed how you ask for feeback with out doing the same. Later he re opened the case but still now no care for the products and service. Very bad service very very cheap service. Its real hate for tata branding. Please service at the earlist am not responsible for any warrenty issues.
I attached screen shorts for more details.
This service not done and updated its done. Please dont cheat the customer.
Hope you will take the necessary actions to provide a good service. Ttps://goo. Gl/maps/etxtthz27va2

My voltas ac was not cooling since few days and while contacting service provider of voltas, they told gas needs to be refilled which will cost around 2600 rs. But my ac is still under warranty period. I would like to raise my concern that why company is charging this much of amount even in warranty period.
I have already raised query to voltas. Below are the details for the same.

Request number : [protected] date :[protected]

Hi sir,

We raised a service request on[protected]. One service technician came on[protected] @4:43pm and said he required another technician, so he went by saying “tomorrow i will come with another technician”. We tried to call home but no response, today it’s[protected] but still issue not yet resolved.

We never faced issue with the others brands for the first time feeling regret on purchasing voltas ac.

Please need any of your interventions and solve the problem in immediate basis.

Regads
D. Rajeswari

Votlas service centre called me yesterday saying be ready for ac installation our team will be there in one hour but no one appeared.
Voltas service is just mental tourchar.
Repeatedly i followed up for my ac installation. Made more than 20 calls to service center and call center. They just gave me assurance but no results in practical. It's been 3+ from my ac purchase and still waiting for installation.
To be honest voltas is worst service provider in market.

Why are voltas ac service technicians aren't able to produce their identity cards? Each time i've asked for their identity cards, they have said, 'it hasn't been issued from voltas yet '!!! It is quite ridiculous that whenever your technician comes, he asks for every details of the product i have purchased, including the model no., date of purchase, my address etc etc in writing or through recorded phone calls, but when the customer asks for the details of the technician, he is unable to produce his details!! Please explain, why customers should, at all, entertain a technician at his/her home without confirming his identity?

I had registered a complaint with my voltas ac on feb 18th 2019, complaint no s9c1802002. My complaint was attended by a person sent from villivakkam, chennai branch. They had identified a gas leave for which i paid an amount of rs.6700 for the repair as well as 3yrs amc. He didn't give me a bill stating that it will e mailed to me. 2 days have gone by and i have not received the amc copy nor the service guy attending my calls. His no is [protected]. I want my amc copy and it's very rude on the service partner to reject the customers calls.

We are facing an issue (Oily smell and taste) with a newly bought water dispenser (1/01/2019). We have lodged complaint umpteen times but no complete solution has been delivered as of yet which resolves the issue. And we are still facing the problem. This has to be taken seriously and the product has to be replaced on an urgent basis. We have attached the invoice as well and hope voltas authorities take an immediate action.

We are from rajesh silks house, lad bazar, charminar. We have complained you before regarding this. Our water cooler is not giving cooling so we need aservice to sort out the issue. Please sent your person to clear this issue. Here am giving you the details of our firm.
Rajesh silks house,
21-7-276/277, mitti-ka-sher, charkaman, gulzar house, hyderabad-560002.
Tel:[protected]/[protected].

Kindly provide immediate service.

I purchased 3 x 5* voltas split acs worth rs 1, 26, 269/- from, reliance digital, genesis mall, alwar bypass road, on 09 feb 2019.

All kinds of assurances and kindness shown by sales team of reliance digital, before the purchase but have not provided any assistance whatsoever, for its installation, even when i visited their showroom in person on 13 feb 2019.

Team of installation arrived on 12 feb 2019 and after discarding all possible options for placement of out door units, picked the most convenient & costly one and gave me the estimate of rs 23010/-!!! By their head, mr brijesh sharma ([protected])

Can someone from voltas or reliance digital intervene to save us from such fleecing???

Can someone responsible enough visit the site and see for himself as to how other flat owners have put their acs??? (I am one of the last occupants of well known society of ashiana utasav in bhiwadi!!!)

Installation charges are itself equal to the cost of another new ac!!!

Please look into the matter and save our souls from likely unethical and greedy practices

Warm regards
Major general ajay ohri, sm (Retd)
[protected]

At telephone exchange kaithamukku 28 nos inverter 1.5 tr 3 star s/t ac units have been supplied and installed by voltas. These units replaced the erstwhile 7tr pac units used to cool telecom equipments. The units are under warranty. The cooling capacity of these units especially the 4 units in nib room is found much below acceptable limits. Accordingly the complaint was registered through toll free. Nos [protected], [protected], [protected]. Without me rescheduling messages are coming that this sr no proposed for cancellation reason customer reschedule. This has happened previously also. Three free services are stipulated for these acs as per the agreement made. Kindly arrange to carryout at least 1 water servicing for these acs in addition to attending the fault.

Reference to my ac maintenance request no. [protected] dated - 09.02.2019 and the one that was done previously as well.in both the case, your technician did not come on time that was fixed by the voltas customer care executive and told me "it is not possible to come before 10:30 am and after 5:00 pm as well as if he has 3-4 complain from that area than only he can pay a visit and not for single complain". Next day when i call them they told me your service request has been cancelled and i have re again book a maintenance request.
This is a unsincere approach of work on their part. The customer has to face lot of problem because of these. So i request you to look into the matter and see that such kind of irresponsible behavior from technician of voltas may not persist.

Service request no [protected] and [protected].
for voltas AC, Dhariwal Trading Pali bill no 581 dated 19/5/18 and bill no 697 dated 9/7/18.
The persons sent for servicing were untrained. they did just eye wash. opened the air dispencer, removed the two small mesh, washed it and placed it back. Is this the servicing. In summers I do this washing every month.
Enquire who had been sent for servicing and check when they were trained for servicing at any of your centres.
I expect a reply from you.

Hi team,

4 year back i purchased 2 voltas ac. Now one of the ac got complaint and we complaint to our nearby voltas centre and the voltas service men come and check 2 months back and they told like outer part got complaint and we need to replace the entire part. So we ask them to replace and they told now they don't have stock, when the stokc cam they will do it and they will keep us posted. After that no reply from them and not updates on that. So we called them 2 days back and they are not giving us a proper answer/reply. We asked them what is the problem they are not sharing a proper reply with us. They are not are not interested to talk with us also. Is this how you are treating a customer. We have ac with other company also if we post a complaint they will take necessary steps and comfirm if the issue is resolved or not. Only from voltas we got a bad reply and experiance. How can a company like voltas can neglet a customer like this. This is not fair. I want my ac to be fixed soon if you cant fix i want a proper reply or else i will move with the next step.

I will be available at [protected]. Please find the billed attached to this.

I have bought a voltas washing machine recently and it has been showing some problems from the past few days. It is making weird noises when i switch on it. Not only i have tried to reduce the load of the washing process by reducing the clothes, still, but i also face the same problem and an led keeps blinking and it stops working.. Please send a person as soon as possible for my satisfaction in your product.

Ac cooling was very less. Service person not coming from dealer place.
Dealer also not response properly. I contact with dealer for 45 days but still now not arrange service person. So many times i directly walked with our dealer prices. But he does not action. Please kindly resolved my problem.

Dealer address,
Santhosh & co.
Villivakkam
Contact number mr. Murugan - [protected]

Customer address:-
Kitchen icon
No.3, 5th steet, tansi nagar,
100 feet tharamani road,
Velachery,
Contact number - [protected]

I bought Voltas beko 7 kg top load washing machine 1 month back. Every time E1 error occurred. At least 5 times your technician visited our home but in vain. I mailed you several times but problem is same.
Recently they visited on 12/01/2019 but problem still unresolved.
Your customer care executive are also not replying properly and always linger on.
It's became very pathetic for a big brand name.
Please look into the matter at the earliest .
My contact details [protected].

I had bought voltas split ac 1.5 tons in march 2018.
Spoilt in june - repaired after lots of follow up with customer service.
Again got spoilt in august - repaired.
Again got spoilt in oct - repaired 5 times in 1 month.

From november end no response from customer service.
Condenser replaced, fan replaced.
Still ac not working & customer service not responding.

Sir, we bought a voltas ac in sept 2018 and soon faced a machine failure in nov. We logged a complaint regarding failure of ac. Technicians have visited and told that compressor will be replaced and then they left. After that no one contacted back. Then i again compalined about the issue. Nxt time they visited and then taken some photos of machine number. And assured us to complete task within 10 days. But its more than 20 and no one came to replace the compressor. Please consider our application and provide us the service asap. Help us yo resolve our problem from voltas ac.
Thank you

Dear team,

Exact issue: ac is displaying e6 error code

On nov 27th 2018 i logged a complaint in voltas customer care. Technician visited the place based on my availability on 6th dec 2018. As per the initial observation technician recommended that it may have problem with indoor board and blower and they took the indoor board & blower with them for repair. Till date i follow up with the service centre and not getting any update on the status of the repair. They not even know where or what the status is. When ever i called these people they will request me to explain what happened. This continued for more than 1 to 2 weeks of time. As a customer i feel very bad with the approach and service from this service centre. Going forward i request all my friends not to purchase voltas since customer service is very pathetic and disappointed.