Voltas Complaints & Reviews

I have registered complained about water leakage on 21st march 2019. The technician who came for the service was completely unknown to the product. He doesn't know how to open the ac and he used sheer force to open and close the unit. Due to that, the front blower blades are also damaged now. I asked him to please fix that then he said it will automatically adjust when the ac will work for an hour. But when i run the ac it was again draining the water constantly more than before and blades are also kept breaking. After my constant calling the technician came again and did the same thing with ac unit, and this time he didn't even close the unit properly when i asked him, he said he cannot fix this and he will send some senior person to look into this issue. After that, i called voltas service station and the technician 10 times and no one responded back and with each call, they are opening a new request, without understanding the concern.

My original complained request number is: [protected]
Please do the needful and fix the issue asap.

I have video as evidence that the technician was using force and do not have knowledge of the product and if this request is not being taken seriously i will register complained in consumer court.

Inverter idu - 1.5 tonne
Serial number: 4551742a14a000419
Tag: bedroom
Purchase date: 13 may 2014

I registered for purchase/exchange of window ac under bses scheme. I got myself registered in december, 2018 under this scheme. But i am sorry to state that after pursuing this matter for two months, i was told that my papers were lost and i should submit a fresh copy of my latest electricity bill. I submitted that once again, but even after more than a month, the ac is yet to be delivered. I keep getting a call from people claiming to be...

I am using voltas window from last 2 year. The air condition is super i suggest people use voltas ac for best cooling. Bt i m regret about voltas service centre "nahur enterprise"worst service center. They giving fake promises for repair of my window ac every time there technication giving different amount to repair ac. I didn't cancel my request for repair of ac bt the service centre send me massages i already upload pic of cancellation of ac request

So humbly request to the voltas owner please take a quick action and solve this problem seriously. I am giving name who has giving worst services for ac
Jitendar - ac technical
Aishwarya - tell customer care
Mr sign - head of incharge nahur enterprise

Dear sirs

We had purchased a voltas split ac as per attached details in november 2016.

We have been trying to contact voltas on [protected] /[protected] without any success.

We could conclude that voltas is interested in selling ac but not bothered about the utility of the unit to the buyer.

Considering this indifferent attitude, we had to depend on urban clap for servicing as the unit was not cooling.

We have been informed by the service personnel that there is a leakage in the aluminium condenser used by voltas which is of inferior quality and needs to be replaced by a copper condenser.

We would like to know :

1. Why aluminium condenser has been used instead of copper.

2. Can voltas supply spare condenser for the unit preferably of copper

3. If yes what is the cost.

I hope you will respond.

Regards

H dinesh rao
103/104 happiness
Citi of joy
Jsd road
Mulund west
Mumbai 400 080

Dear sir,

It is very painful to inform you that the material delivery arrangement of kaydee noida from its warehouse is very poor. I have purchased a AC Voltas 3 star, from kay dee noida, Mr RAWAT has committed against my repeatedly confirmation regarding timely delivery, but they failed to deliver my 3 star Voltas AC on scheduled time 8:30 pm. I am a regular customer of kay dee noida since 15 years, but it is my very bad experience with kaydee. Please look into the matter seriously as it will go to the jurisdiction level, hence please try to make any compensation

Dr. Lulu Mathews, Malekandathil, Coconut grove, AR Camp Road, Kozhikode 673012
AC bought from Pazheri Cooling systems on 5/3/2010
Informed Service center reg AC not working. Two weeks back mechanic came and went away with the Circuit board . We are calling him daily but no response .
Very poor servicing .
In this very hot summer, the mechanic from service center not responding to our repeated pleas .

I borrowed a voltas 1 ton window ac on 25/march/2018.. Within the use of 1 year, its compressor leaks, no cooling done by ac, its sensors not working.. When i complaint it the customer care told me that your product goes out of warranty.. From now i never suggest anyone to use voltas ac.. They provide the worst service and there customers support behaves very rude.. And now i'm going to complaint it to higher authority against their services

We purchased new air conditioner on last saturday. (24/03/19)... During installation we came to know that remote was repair. That service guy took all the proofs and photo and assure that he will replace within two days... But still now we didnt receive... We registered the complaint in purchase centre (Reliance digital) and also in voltas centre... They both not responding properly... Very poor service and customer care... We very much disappointed with that reliance digital centre and voltas service... Please provide the new remote or take your product and return money... Do anything as soon as possible...

I purchased model no: 183vdzu-inv, hsn no:84151o1o, one unit from m/s. Vijaydigital, 14, revenue complex, jinnah tower, guntur, andhra pradesh, india; on 31.01.2019.
Right from the day of installation, the odu motor is running slow and idu is not giving cool air. I made a complaint and its no: #[protected].
I am asking for replacement of the unit. Service center wants to repair the unit. As the motor is running slow right from the day of installation, it is justice to replace the unit.
Please instruct your people accordingly.

Sr/id no [protected], customer name: usman, contact [protected], ac not cooling. Complaint attended on[protected], reported gas not enough, gas refilled on[protected], paid total rs. 2800/- : ac not cooling again and show message in display "ec". I complained again on[protected], attended next day, technician told me to observe and call him if any problem. Still ac not cooling instead i am getting hot. What i see is the compressor not work, only fan is running. Voltage in my area is average 200 to 230. I am continuously calling the service center "arctic air sys" [protected] and [protected], which is the authorized service center in tirur, kerala.
The ac is purchased on[protected], but not used even for 10 days, i was in dubai. The 2 free service also not used. Now i want to use this ac. I don, t care about the warranty period is finished. I want use it now. I need support from you and i am expecting a good customer service that i am thinking you will take care your customer at the top priority and not like this nobody take care or tell me always like tomorrow they will send technician, but nobody coming at the site.

Hi team,
I am from meerut city (Up).
I registered a request for split ac servicing and when technician came he was totally untrained and don’t have even idea of servicing. He did the service very badly even didn’t remove the dirt properly and the behaviour was also not good. My request is to please look into this issue asap. And also my ques is why untrained people got service center franchise who don’t know the process and show unprofessional behaviour. I think you should take or transfer the ac service center and give it to some professional people. Due to their behaviour company’s image got affected.
My first service was also not good and none of you took any action regarding that.

Registered no. With voltas-[protected]

A) we brought the ac on 2018 april and the installation was performed by voltas field technician and paid around 4000 rs for the installation and copper cable.
B) from the day this ac was installed we have not used it every time we on the ac we get only the fan no cooling, we were suspecting this is an voltage issue with our apartment. By then the first summer went even without using because we do not stay in this house for long time.
C) just few months back since the summer was starting we thought of fixing it and raised a complaint with voltas and some technician came and said the gas is over and we
Need to refill it. The gas was over so soon since the initial installation was not done properly we paid 2000 rs. But the issue remains the same.
D) since we are relocating from the current place to another place we raised a request with voltas for uninstall of the ac and paid 1200 rs for voltas technician charges.
E) during the unistallation the voltas technician informed that the copper pipe is broken during the initial installation and the guys who did this have covered with form to cover up the damage to the copper pipe. That is the reason we were not able to get the cooling
F) now voltas technician is asking for 8000 rs for fixing the ac and for installing it in new location. And took the old copper cable along with him. Telling me that he will check if this pipe can be used again or we need a new one.

My new complaint number with volts is [protected]

Name mrs. Paul
Phone [protected]

Sub:- Request for replacement of A/C – reg.
[protected]
I would like to submit this petition for your kind consideration and favourable disposal.

On[protected] I had purchased an Inverter Voltas Air Conditioner @ the cost of Rs.34, 200/- (Unit Sl. No.4551741A14E002618) from M/s. QRS Ltd, Ernakulam, considering the opinion of my kith and kins that Voltas is one of the best option A/C among the A/Cs in India, as it gained vast experience because it is one of the oldest Companies in the field of Air-conditioner in India.

Since the A/C had shown inadequate cooling, upon my request, on[protected], your authorised Service Agent of Voltas, Ernakulam, M/s. New-Tech Cool Solution, Ponjasserry, Perumbavoor, vide (Invoice No.3092 dated[protected], Voltas Call No. [protected] dated[protected] had attended the A/C and tried to rectify the defects. Although they claimed that they have rectified the defects, the defects prevailed even after their rectification report as stated above. Since the A/c has produced inadequate cooling, yet again, I had reminded the Agent/Mechanic on several occasions all through this one and half years, and although they had attended the A/C then and there, no proper and rightful rectification of defects has been carried out by them, resulting its original defects persists till date. Fed up with their lackadaisical attitude, I on 09/02/2019, formally complained to Mr. Manzoor, Service head of M/s. New-Tech Cool Solution, authorised of M/s. Voltas, Ernakulam. In response, one Mr. Rejit, Mechanic/Technician of M/s. New-tech Cool Solution attended the A/C unit and reported to me that the PC Boards are defective and hence PC Boards have to be replaced. Accordingly, he brought back the defective PC Boards to his service House for repair, but he on next day came back and refitted the same in the AC Unit, telling me that the PC Boards are in irreparable conditions. Based on that, Mr. Mansoor, Service Head, telephonically informed that new PC Boards have already booked and to wait for one month which may cost around Rs.10, 000/-. Over and above, on[protected], I received, a mobile message which I am reproducing hereunder for your reference and guidance. “Dear Customer Your SR No.[protected] proposed for cancellation, Reason beyond repair Machine. Call on [protected] to stop cancellation.”

Accordingly I waited for one month for the new PC Boards. Unfortunately, since I have not been received the new PC Boards, I, on 1st week of March, contacted Mr. Kumaraselvam, Area Sales Manager of M/s. Voltas Ltd, Ernakulam about the whereabouts of the PC Boards. He informed me that “since the Company has stopped production of this type/model of AC Unit, and hence this PC Boards are not-available in stock or in as spare parts in the Company, he suggested to go for under “buy-back” policy a new Branded inverter A/c Unit provided I pay a sum of Rs.15, 000/-“
Later on, after innumerable number of tele-conversations with Mr. Kumaraselvam, he again asked me to send an e-mail to the District Manager also, with copy to him, stating all the facts as stated above, for any variation in buy-back amount. Accordingly, on[protected], I sent an e-mail to Dist Manager, (BSM one Pradeep) and Mr.Kumaraselvam, in this connection, copy of which is enclosed for your ready reference and follow-up action wherein I have offered a sum of Rs.10, 000/- as a settlement of this ‘long pending issue’.

To my dismay, on[protected] evening, in an volte face approach Mr. Kumaraselvam, telephonically informed me that he had consulted with his higher authorities regarding the issue and accordingly, M/s. Voltas would provide a new Branded AC provided I pay Rs.22, 000/- contrary to his earlier ‘offer’/‘promise’ of Rs.15, 000/- being a ‘punishment’ of purchasing an Inverter A/C and for the perseverance I and my family have undergone all through this 2 and half years. This type and kind of somersault from the part of Mr. Kumaraselvam and M/s. Voltas is in simple words not a customer-friendly approach. However, I reserve my anguish and further course of action, waiting your reply in this regard.

I would like to draw your kind attention that from the very installation date itself, (10.04.2016) the A/C has displayed inherent disability/manufacturing defect to produce adequate cool, and your rectification efforts has miserably failed, due to which I and my family have been suffering during the 2-3 summer seasons.

In this connection, I hereby point out that I am aware that the A/c has only one year guarantee except its Compressor which has 5 years warrantee. The defect has arisen in the A/C Unit within the guarantee period of one year itself which you would convince with the proof of evidence I have referred in the foregoing paragraphs and from the tele-con./ Records kept in your ‘computer system’.

However, considering the essentiality of the service of AC during this heavy summer season, and in order to settle the issue amicably, I extend my whole-hearted support by offering a sum of Rs.10, 000/- for the replacement of AC, eventhough, I am entitled to the replacement of new branded A/c free of cost, in the wake of the occurrence of the defect in the AC a manufacturing defect well within the period of one year guarantee period.

Hence, I would request you to kindly look into the matter sympathetically and action may be taken to replace A/C with new one, which, I am ready to raise/pay Rs.10, 000/- as has been already agreed to.

Awaiting your favorable reply at the earliest.
Thanking you.

Date: 27th March, 2019.
Yours Faithfully,

NAVAS YOUSUF
[protected] / [protected]

Refer 3no 1 tonne split AC delivered in greenfield ambition complex flat, 11B, HIG tower 4 new town, kolkata 700156, against invoice dated 26/01/2019 from great Eastern trading company salt lake branch kolkata West Bengal & further to the telephonic call made during second week March for verification of serial no of products etc mail confirming the extended warranty details & acceptance have still not been received by me even though the same was promised from your end

Please arrange to send the same at the earliest

Pabitra kumar chatterjee

I had purchased a 1.0 Voltas SAC 12Y DY model Inverter AC on 22/03/16 from a dealer Alliance Electronics, N Paravoor in Ernakulam, Kerala.
From October 2018 on wards the ac was not working properly, So i raised a complaint (SR No.[protected]) on 13/10/2018, and technician visited more than 5 times,
but the issue was not resolved.

On 31/10/2018 service center person called me personally and said to me that 'Please report that the ac's issue is resolved, and they will repair it by next day because they have to close that SR by month end otherwise they will have to pay penalty to Voltas.

I believed them but they cant fix it even i waited till FEB/2019 .So i raised a new complaint (SR No.[protected]) on 18/02/19 and a new service center agency person visited more than 4 times, but they cant also fix the issue. They were told that the compressor is complaint so it need to be replaced, but their ASM visited to my home and said that the compressor is fine and it is a board issue,
So he requested me to take it to their workshop and i have transported to their workshop with my own cost.

And i have waited till 22/03/19 for receiving its board . And they were told me that around 7000/- rupees i have to pay for the board replacement.
But on 23/03/19 they are saying that another board is also complaint so it is also to be replaced with compressor.
So i have to pay around 14000/- rupees, but now they were telling that its parts are discontinued, so they will give another offer like Buy Back Offer so
i have to pay 15000/- rupees and they will give new AC . Even that ac is cheaper than my old model i agreed to them to give that ac and i will pay
15000/- rupees .

But now they are telling that i have to pay 20000/- rupees for buy back offer.
How can a customer face this situation even i have waited more than 6 months in this hotter season. And i have used that AC only for 2.5 years.
This is a very worst experience from Voltas service. And more than 10 service persons opened the ac carelessly and most of the plastic parts inside are broken.
How can a customer face this situation ?, because i had invested 33000/- rupees for buying this worst ac.

The service center ( COOL Care Refrigeration) is saying that they are new to Voltas and they don't know what to do in this situation!.
If that ac was a LLOYD AC then they will do something, because they also had a LLOYD ac service center.
Is that what i expecting from a popular companies service center?

And their ASM ( Mr. Kumaraselven) always lie that he will resolve that ac and if it is not done he will give
new ac for 15000/- rupees. Such an irresponsible guy, and also their BSM (Mr.Pradeep) .Now he is not taking my calls.

If i am not getting any proper response I will give a petition to consumer court and face it legally for getting proper compensation.

Hi

This is balaswamy, i purchased voltas inverter air conditioner on 18/3/19, and it was delivered on 22 of march, and i placed a request for installation but till now that is after 4 days also, i didn't receive any call or any other info regarding installation. I am feeling very bad about this kind of worst service from such a reputed brand. So atleast now consider my installation request as fast as possible.

Regards

I would like to know the split a/c service charge. They done the service, during the service replace the capacitor & fill some gas. They submit the bill for 2000 & I already paid. My request # [protected]. My mail I'd is - [protected]@gmail.com.
Just I want to know the split A/C service charge, They charged Rs.2000/- for service & I checked the local service shop & they are changing Rs.500/- + parts charge if needed to replace. Company...

I purchased voltas inverter 1.5 ton ac from ags rathna stores, pondy bazaar, t nagar, chennai, tamilnadu on 21st march 2019 and it was delivered on 23rd march 2019. They tried installing that but outdoor unit sometimes starts or it starts and stops after few minutes. They told it was electricity problem but i got it checked through an electrician and it was fine. Finally they agreed to change the ac but they are saying it will take 1 week time. I don't understand how it will take one week of time and what do i need to do for this one week? Please resolve this issue asap as i have invested lot of time and money on this. This is the sr number - [protected]

Air conditioner is running, but not cooling the room. I have also informed to my dealer, but no positive response found in spite of my ac is on warranty period. I have also registered a complain in customer care.
(Complained no-[protected]).

I request you to take necessary action as soon as possible & resolve my issue as it is in warranty period.

Product details.

183cza 1.5tr 3-star rated spilt ac make voltas.
Purchace date-22th april 2018.

Vendor details.
Dew point.
Plot no-1530
Dhanagadi. Jajpur road. Odisha
Mob-[protected]

Contact details
Jyoti ranjan samal
Mob-[protected]

I have purchased a new voltas air conditioner from kerala police canteen, thiruvananthapuram on 18.3.2019. I cannot contact toll free number given from the dealer. Kindly do needful for installing the ac in our home. My address and mobile no. Are given below
Ajithkumar. S. M
House no. Rrwa 36c, ranni lane, peroorkda p. O, thiruvananthapuram
Mob. [protected]