Voltas Complaints & Reviews

Dear Sir,
We have purchased Voltas 1.5 Ton split Ac from your Dealer on 05.02.2019 i have request for installation of said AC on 16.02.2019. Service request number is [protected]. your customer care executive assured me that technician com e today upto 14:00 Hrs. i am sorry to inform you that till time any body not turn up from your department. As per assurance of your customer care executivr i have taken leave from my office and i am continuously trying to contact your technician and till now he has not pick my phone . Please instruct to concerning Team to install My Ac at the earliest. so that I could utilise my leave.and my loss today Amt of Rs. 1500/-
Thanks & Regards
Rohit Kumar ( Advocate)
Mob No [protected]

I was complaining since 10 days to the voltas company about the noise coming from my ac and they were giving a contact number of agencies again and again. But no one is picking my call. Sometimes a person belonged to any agency gave me false promises to send the technician and forced me to give false statement to his techincian otherwise he will not come. These all are company's responsibility to look after these things. [protected] this is number of that person who was promising me since 7 days before named as ram.
[protected] this number also has been given by voltas company and he was never attended my call.

Thanks

Voltas has appointed ginny aircons just to chat gullible consumers. Whenever one complaints to voltas it is redirected to ginny aircon from where a technician will visit & charge rs 400 even if you require a part & fault is known to you. It is their modus operandi & it seems they have further appointed these technicians to loot the consumers. A sincere advice -"never buy voltas"

Ginny aircon is worst service provider. It never attends to your complaints after completion of job. They charged substantial amount from me for changing coil, laminating it & filling gas, but the problem reappeared after 3 months. Repeated calls were of no use, as every time manager of the center gave me lolly pops. Ultimately i had to get it repaired from private mechanic. Their representatives are ill mannered having no etiquettes

Yesterday we purchased 1.5 ton ac from your authorized delear.
Installation done by delear representatives but not did good joy, cable routing is not good.
Even machine is not working, ac not cooling. We called to your representative several time but not response. Even we paid 1500/- installation charge but no benefit, we are very much burry.
Please look in to this. Need your support.

My compressor is not working and same in under warranty, i had requested to voltas many times sr# [protected], [protected], [protected] but still didn't get any success. Sr [protected] has been canceled by technician because serial number cut-off on unit., kindly do needful on this because i have original copy of my bill. Service provider told me that i will cancel your all request — his number - [protected]

Hi, my name is surender, phone no. [protected]. I called customer care and confirmed is there any charge for ac if my product is on warranty, they said no, but the service man reached at home and charged. Rs 500 against the service. My

Please tell me why you guys don't give the correct information and why the guy had charged. Also no good customer support.

I want my money back.

महोदय मेरा निवेदन इस प्रकार है कि मेैंने दिनांक 13/04/2019 को एक टाटा वोल्टास कम्पनी का एसी खरीदा है जिसको इंस्टाल करने के लिये वोल्टास कम्पनी ने 24 घण्टे का आश्वासन दिया था लेकिन आज दिनांक 15/04/2019 तक कोई भी व्यक्ति वोल्टास कम्पनी की ओर से एसी इंस्टाल करने के लिये नहीं आया है

प्रार्थी
नीलेश पटेल
जी-17 शीतल धाम होशंगाबाद रोड भोपाल
मो.न. [protected]

I have made complaint on customer care no. on 6/4/19 but nobody turn up to attend the complaint & request cancelled by them. Again lodge the complaint on 15/4/19 & service engineer deputed Mr Danish. He told that leakage problem due to coir defective & send for repairing to service center.
why I accept repairing when product is under warranty??

I had 2 ac uninstalled from my previous residence by the ac service center staff and now called for installation again. Voltas confirmed price per installation is 1500. I agreed. Got a call from the technician 2 days later on monday the 8th saying along with installation i need to have gas filled. Told him its not mandatory since gas will surely be there in the machine. The guy argued and then didn't show up untill called later on friday april 12. He confirmed again he will come on saturday 13th april but i need the gas filled in also. Told him im not interested in gas being filled. Just need installation done if its required will let him know. He came on 13th april with his team member. Fitted ac without putting the brackets inspite of having them and asking him to do it said it was not mandatory. Post fill it ac on he didn't even switch it on and then said he has to charge me additional 3200 per ac for filling gas. He said that there was very little gas in the ac and when fitting it on some bit leaked so now ac has 0% gas in it. This is not possible. I refused and sent him away saying i will file a complaint with vo, tas. I wrote to voltas on facebook and have received no help from them. An hour later i got a call from a other technician saying he will charge me only 1800 per ac to refill gas in it.
It is clear this is a sindicate into cheating people. They just want to make money for no reason. They have not done the job they were hired to do and now have not even sent me a receipt for the 3000 they collected from me.

Lodge a complain vide request no-[protected] to voltas register no regarding my ac which is unde warranty. After long follow up mechanic turned up and attended the problem and went back that some spare needs to be arranged. He didn't turned up more but the said complain got closed after one week claiming resolved.
Waiting for few days one more complain lodged vide request no -[protected]. Again one mechanic turned up and inpected the a/c and went back that he needs to arrange some spare and gone and didn't tuned up till now. Still a/c is under breakdown but both the complain is closed claiming resolved.
How to deal such fraud cases with service centre. Will lodging fir can serve the purpose. Kindly advice.

We have been using voltas inverter ac from past 2 years and from the completion of warranty period we are facing the gas leakage issue.
Nearly every 3 months we log a complaint and service engineer re-fills the gas identifies the problem with a component replaces the component and promises us saying that this issue would not repeat again. However, the issue repeats after couple of months. This is going on and on for almost 1 years now.
Recently we got it filled on october-2018, and we started facing the same issue from december 2018. Every time we log a issue we are paying charges to fix the issue and service charge. Every time a support engineer comes home to fix the he says this issue will not be repeated again as the root cause has been identified and fixed.
Once the service engineer changed the fan outside saying the gas is getting leaked from there. Next time they changed some pipe, next time they said the gas is getting leaked inside so they took out the coil and performed soldering after that they did the same thing again with the coil.
After several escalations they took the complete equipment to identify the issue. Now this problem has started influencing my mind negatively and the company must take the responsibility for exchange of product. All of my family is suffering due to the mishappening done with the product from 2 years.
I don't understand that how many times a issue should repeat to identify the problem and fix it. If it was first or second time then i would not even taken the pain to search for this forum and log a complaint. But this is 7th time we are facing the same issue.
Most recently after they have taken the complete equipment the service engineer calls up and says that we have to pay additional prices to fix the issue.
I would have happily paid this amount if the issue occurred was for the first time or second time but this is 7th time and i don't have confidence in your service team that this issue will not be repeated after few days/weeks.
If there is a defective piece then you have to replace it for free or have a competent service engineers who can identify the issue at the very first time and fix it but not create consistent pain to your customers for years and years for making a mistake in buying your product.

I was purchased 1.5 ton split type Inverter air conditioner on 11/4/2019 from Nandilath G mart, Irinjalakuda, Thrissur, Kerala.
Installed AC on 14/04/2019 and after installation they showed me the operation of remote control and they took installation charge and the left.
today (15/4/2019) i was checked Out door unit and found unit secure with stand with two bolts instead of four bolt and electric wire not secure properly and blank nut not tight. Inside the room stabilizer one of stabilizer connection was loose ( 14/4/2019 evening my electrician connected properly ) I am attaching the photos which is i found wrong things. please instruct service centre to clear all the wrong things which is showed in photos. my another air conditioners are no problem for the installation ( different company air conditioners )

My name is RAJU.P.M
Mobile: [protected]
E-Mail : [protected]@yahoo.com

My tata voltas freezer got a complaint according to the low gas and a block in copper tube, i send the freezer to the hi cool service center, trivandrum.
They have discipline, bad in customer service, irresponsible. 5day's before i send my freezer but till i don't get any information about my product. They are not attending any phone calls. Shame about the customer service

This is request you to kindly check my issue, I'm very sorry for sending Mail to you, i know you're very busy in your
daily work. but right now i don't have any option.
My concern is: I purchased A freezer from Gurgaon Store on date : 15th March, 2019 after next day Freezer
stopped working and then I inform to dealer but he's saying we trying to change it, But after 15 days dealer reply
kindly contact to service center.
then regular i'm following with customer care, 4-5 times technician visited but not able fix the
issue.
Complaint ID: [protected], Another ID: [protected]
In that case my concern point is:
1. i'm a professional shopkeeper so freezer purchase for business purpose Now My Business hamper and
facing large amount of losses.
2. New product purchase from Voltas Because your company is Very reputed and trusted but i think now I'm
ready to think this is my mistake.
3. New Product Not Purchase for put it on Servicing mode OR not for using after repaired Product and for
learning/Researching for Voltas Technical Team.
4. Kindly focus on it, this is a new product that creating issue that mean customer sanctification is going
towards 0. i think no issue if product reported Problem but service and support maybe very important.
Please Check my concern and try to Fix it ASAP as your best way.
Because now no one picking phone or responding us

I have purchased Voltas Ac on dated 17.10.17.when I was installed this Ac compressor didn’t work properly after many of days company changed the panel of compressor.but on these days Remote also didn’t work.After complaint at customer care the company changed the Remote.but still problem was not resolved.2 days before I contact to customer care they said that our visiting is chargeable.chargeable price is 400 Rupees.i can’t understand what is this.i request to you please solve this problem.

I have purchased above model from cool world patna, bihar on dated 20/04/2018 and have done the servicing in due time by the company representative. Now my ac is not cooling properly and i have made a complain in company 15 days ago after that service engineer has visited and told that gas has been leaked reasons not know and refilled the gas again it is not cooling so, kindly look into the matter and do the needful.

I have purchased new voltas water cooler. Its not working properly. I have registered complaint to customer care before 4 days but did't getting proper response from the service center. Now i am trying to contact customer care but not able to connect with them as well. I bought it at 9000 but its completely useless for me. I bought it before 8 days but not useful for us till yet.

My request no.: [protected] dated 10th april 2019.
A based on the above a service boy from comfort solution, dwarka came to me on 12 th april and after checking said that the a/c needs refrigerant charging besides usual servicing and for that he has to take the unit to his work shop. The total expenses will be rs 2850 /-which includes refrigerant charging, servicing and transportation. He further said that in case the payment is made vide cheque then full amount check is to be given before taking up the work.
A full amount check bearing no.417550 dated 12.04.2019 was handed over to him.
It is regret to inform that till writing this complaint no one has turned up to take the a/c although he assured to send some by 0700 pm on 12th april itself.
You are requested to look into the delay and resolve the issue so that my a/c is put on operation.
Thanks.

I purchased a window 1.5 ton ac voltas ac on amazon (Order[protected] dated 05 apr 19 and asked for a installation service request through voltas customer care with request no [protected] dated 07 apr 19.
The technician allocated for the job was highly unprofessional and did the work in haste. He broke the front grill locking mechanism and somehow fixed it at that moment. But it came out after sometime.
The technician was working in haste and not respecting what customer desires regarding location of stabilizer. He not even connect the earth wire to the plug. Instead cut it short which is such a important thing. This was done by myself later. The quality of job was pathetic.
It is requested that the front grill cover of the ac replaced as it is under warranty and done by voltas technician during installation