Voltas Complaints & Reviews

We bought an ac around 6 days back. The installation of the ac is not yet done. For your information we bought ac for the summer and not for monsoon. When we are calling the technician he is just saying i will in an hour since 4 days. Your customer service is very bad. If the installation of ac is not done in 24 hours we are going to return the ac.

I have purchased one air conditioner 5-6 days back vide my request no [protected] by paying all charges but company executives/installation engineers are not attending. However I have requested many times /everyday but they will give one or the other reason for not coming for installation. I request ur kind self to look in to the matter immediately.

Dear

I have perches yesterday (07/04/19) a new cooler from hari nagar branch. Cooler deliver at home 5.30pm. I have just check and start cooler but some noice in cooler.

I have lots of call but no revert on phone..
It's pethatic service for this. Because no fault in my side. Cooler automatically in physical damage. It's just 24hr old cooler...

Please give me a proper solution on this.

Why do you make such a worst quality product?
I bought voltas window ac in 2017.in 2018 after completion of warranty period (Exactly one year) it had the gas leakage problem and one capister burned. I had to pay rs 3600 for repairing the ac in tata service center. Again in 2019 same problem started and i had to pay around rs 2800.
Can you guys explain is it your strategy to build such bad quality product and earn the money? Why do you make fool to customer?
Will you return my money which has been paid in ac repairing or are you able to return the ac?

I have amc for my ac at home. The amc was provided by voltas. I called up voltas customer care to book service as amc was provided voltas. It was a shocking experience. Customer care guy for rude and told me to contact on the number provided on invoice and disconnected the call without listening to me. This is pathetic service by tata group company. If voltas doesn’t want to take responsibility of amc, they should inform customers upfront. I have paid for 2 years amc. I think i took the wrong decision of going with amc. This is the worst service i have experienced.

Bought a new ac on 06/04/2019 evening 19.30 hrs from om sai traders sant nagar new delhi vide bill no gst/s/0033. The dealer delievered it & installed immediately after installation when the person started the ac it started making huge sound. The same was reported to dealer who says voltas is the worst ac you have taken it always makes sound on installation now as it is installed it will be looked after by voltas company not by me. Today people from voltas came who finally after checking says it cannot be repaired. Customer suffering nobody responding

Two days back i bought new window ac from voltas. And i also placed a request for a first time installation through voltas customer care, but it's been two days no one came. The customer care service is not at all responding and responsible. Instead i only get rescheduling msg. Pathetic customer service. Please improve your business ethics. I will not recommend anyone to buy voltas products.

I have schduled my appointment for free service of my ac on 4 april 2019 whose sr no. [protected] but today i got this msg
Dear customer your sr no [protected] proposed for cancellation, reason: customer reschedule. Call on [protected] to stop cancellation.

I have not reschedule my appointment then how they cancelled my appointmnt.
This is not done. Its totally unprofessional.

Very much dissapointed.
Kindly take action.

Voltas limited is least interested in installing ac
I purchased on 30th march 2019, still not installed,
I tried reaching call center number ([protected]) at least 25 times since 2nd april 2019 and the call was answered 5-6 and assured me that the vendor would connect with me.

The vendor never bothered to contact me, one day the call center executive shared me name of vendor and some landline number which revert connected further.

Then i traced his number number of vendor on just dial and contacted him, he promised to install the ac today. Me and my spouse has been connecting him since morning and he most of the times did not answer the calls and if answered has been giving fake commitments.

I have tried to reach Voltas India for ac service there toll free no In not working
The attitude big the customer service is petheticb not helping in any possible way it's been 5 days i have raised a req for ac service till date no one has come they don't feel like helping the client everytime I call them they say sir complaint escalate kar rahe hai Banda aaj aajaiga and still no results
Don't buy there products

Hi,

I have purchased voltas split ac from tatacliq with invoice no. A[protected]a011 and seriel no onreq[protected]. I got call from nitesh with mobile no [protected] for the ac installation. Nitesh has sent adil (Salman shaikh m: [protected]) through the some sub-broker mintu kuraishi (M: [protected]) for ac installation on april 2, 2019. Adil and his subordinate have not shown any voltas i-card.

Incident date: 03.04.2019
After this installation, we observe water leakage in the duct. We raised a request for it. Then, nitesh sent aftab (M:[protected]) to sort out water leakage issue. Aftab has corrected it but simultaneously he has also suggested that the 1st installation worker i. E adil has broken cover lid.

Incident date: 05.04.2019
Thus, we have again raised the request to change the cover lid. This time voltas has sent neeraj (M [protected]). Neeraj was not able to sort out the issue. Neeraj has also confirmed that adil and his sub-ordinate mintu are not voltas authorised installation partner.

Nitesh has also not provided any installation bill. We requested installation bill from adil. He suggested installation bill will be sent to mail id. But it never came. These thing has raised concern over the voltas authenticity, reliability.ac cover lid is still broken. Could voltas will take action against nitesh if he is sending unauthorised person for installation.

Is nitesh himself is voltas authorised representative else how my purchase details leak to him?

When will voltas change the ac cover and repair it.

Had purchased 2 split a c of voltas and was told to send sms wta to [protected].
However till now have not got any response from voltas. Called up customer care and they told me that my email address was not updated in system so they did not send the wta certificate. Also was advised to sent sms wta three times for 3 ac. Dont understand what is happening in voltas.

Regards
Deepak agarwal
[protected]...

Voltas compan nai apna ek commercial refrigerator jisko visit cooler k naam sai apni website pr to dala h pr shopping site pr es naam sai vo mila nhi. Mai apni city k2 ya 3 voltas showroom gya jha pr hly to shi response nhi mila fr price bhi alag alag mila. Fr manai customer care pr call kiya jha sai price bta n sai mna kr deya or kuch contact number provide kiyae un no pr contact kiya to koi response nhi phone cut kr deya. Fr many corporate office mai contact kiya. To price bta n sai mna kiya or kafi rudely baat ki gae or bola ki jo km pasai ly rha h wha sai lo.. Ky y koi responsible answer hua kisi company k responsible person ki tarf sai

It seems my voltas ac problem never get solved. Is it that all voltas acs are same. If they cannot provide proper service technicians to repair their product? My ac was purchased in oct 2012 from harsha udupi for a price of 34000 rs. Within three years and very less use, ac started developing problems no cooling etc. After complaining voltas authorized technician from impra charged gas and i have to pay for that. With in a weeks time, the situation is same. Then the technician said there is leak in the condenser hence took the ac and advised me that the original compressor is aluminium and hence would change with a copper for a price of 8000. (Year 2015) i wondered how a reputed voltas would miss guide consumer with a aluminium condenser. Again within a year there was gas problem and i have to pay impra rs. 3100 (Year 2016). This was due to the negligence of impra technician as they failed to detect a leakage earlier.in 2018 there was a problem of worn out contacts and this was due to the earlier techician who did not rectified compressor heating problem. Instead he had blamed pc boards etc. And all that turned out to be false. Now the voltas authorised service center is given over to maha laxmi air solution s and within 4 months again no cooling complaint and this time advised that compressor is gone. Now it was like black mail for me. First of all a expensive ac and that too installed a new copper condenser hence i had no option other than going for a new compressor. For a cost of rs.12350. And now withing 4 months of installing new compressor again cooling problem and the compressor validity is over. I am afraid 10 days of no ac and calling technician and no reply. How much would be my bill.

This is with reference to above subject I narendra kumar registered mob no.[protected] would like to give complain that after requesting many times regarding my invertor ac service to customer care...It is not resolved till ow...
In this regard I would like to request to kindly look into this matter on priority basis..
I have not paid my money to take so much tension ...Please try to understand...U peoples have given placed illiterate kind of customer care..Who r not able to solve any issue after even 15 days...I don't know why?
How people will faith on this famous company voltas?
I feel mentally torture after not getting response ...

Thanks

I have purchased one 1.5 ton Split AC on 15.04.2018 from Flipkart.
Thereafter I lodged a compliant to Voltas Customer Care that there is no cooling effect of AC. On 01.04.2019 Voltas engineer has given report that there is no gas available inside AC and this has happened due to leakage for faulty installation. Voltas personnel is refusing to do the rectification as the AC machine is installed by Flipkart personnel. Now I am in deep trouble for not getting one year warranty support.

I bought Voltas1 ton Inverter AC on 30/03/2019 from Bajaj Electronics but till now there has been no correspondence from Voltas regarding the installation of AC.
When I called the Customer Care several times and informed them about the installation, they provided me a number which was not reachable most of the time and only once the guy picked up the call and then gave some unsatisfactory answer.
If this is the kind of service that Voltas provide, then it is highly shameful and unprofessional.

Dear sir/madam,
I have purchased 1.5 ton split ac (Voltas eu 183 izi2) from the janki agencies in pratapgarh (Up) on 31.03.2018. Within couple of days after the installation of ac, it was not cooling properly and i compaint in this regard to the agency. Though, they looked in to this matter and refilled the gas but it got leaked and refilled again. This process was repeated for 3-4 time and when we were fed up with such things and came in mood of proper complain due to reluctant behaviour of the dealer. Then the dealer brought back the compressor and it was informed to us that compressor unit had manufacturing defect and a joint was opened somewhere that led to leakege of gas repeatidly. Also, we were informed that the problem had been resolved and we would never face this problem in the future.in the last summer it was functioned properly merely for 15 days and when with advent of this summer in 2019 as we started the ac we encountered the earlier problem once again and ac is functioning like a fan. Therefore, we request you to kindly have a look in this matter asap and replace the compressor unit otherwise we have to go for other options.

We already have same problem happened for the our ac (2 months back), bought this also which we bought along with this one. We complained to the online team, someone from your franchise came and inspected and said the mother board is gone they need rs.10, 00 plus to replace it. So it is crystal clear that it is a manufacturing defect


.

.

Respected sir,

I have purchased voltas 1.5 ton inverter 5 star copper (2019 range) 185v jzj split ac 1. Imei/serial number onreq[protected] on 26.03.19. Under 5 years warranty condition on entire product and 10 years on compressor.

I had exhausted all possible ways as suggested by executives of voltas, i. E. Sms, mail, call and online registration process for getting warranty certificate. But, it is unfortunate to say that no positive response as well as warranty certificate i. R. O above ac have note been received till date from voltas. I have been put in trouble since purchasing of above ac for getting warranty certificate from voltas.

I had tried umpteen times to get warranty certificate from voltas but i failed utterly to get the same from voltas.

My details are as follows:

Name : sagar goswami
Mobile: [protected]
Invoice no. : a[protected]a007
Order date: 26.03.19
Sales order no. :[protected]
Idu serial no.: 4552411a19bc09043
Purchased from tata cliq.
My registered mail id: [protected]@gmail.com

Therefore, i request you to look into the matter personally and cause to take action for providing warranty certificate i. R. O above ac to me at the earliest.

Regards

Sagar goswami
[protected]
Rajkot 360 004
Gujarat