Voltas Complaints & Reviews

I have bought voltas inverter ac approx 6 months back but the ac is not working properly then i filed a complaint in service centre they sent a mechanic for repairing. After repairing the ac worked 10-15 days and again some problem occured in it. Again i called a mechanic he fixed the problem and the problem continue till now. I want to replace my ac. Ppz do something

Hello,

I have purchased 1.5 ton voltas ac from amazon last year.
In august & september 2018, i called customer care for service & one concern regarding display of ac, which is showing e2.
I have called voltas customer care after service about display error, i did not get any response. It was under warranty that time. Yesterday i have called again. Now they have raised the ticket i. E. Complain number i. E. [protected] however, excusing over warranty period completion.

I ordered ac on 21 september 2017, it was delivered by 28th september & installed on 4th october.

My concern was not resolved in warranty period, now after one week of warranty period, customer care provide the complain number. I will be charged for the same. This is very unfortunate. I did not expect this from tata. As i am also working in tata. We are adhere to ethic and dignity.

Please help me out.

Regards,
Shatrughna gehlot

My 1.5 tonn inverter ac which is purchased on 5 may 2018 it's swing moter is not working. I complaint for this on date 15 september 2018. The technician said the swing moter is damaged it will be changed by the company but it is not changed till today. The technician mr. Soeb (Sultanpur) not talk and work properly with customer. Solve the matter early.

I purchased Voltas inverter ac in 21.04.2018 the latest available, believing in the brand name of Tatas. But my hopes of a good product belied when gas leaked in 20.09.2018. Gas again leaked in 28.09.2018 which was refilled under warranty. To utter surprise gas again leaked in week days ...

I am also surprised the gas leakage problem in only 3 three months?????

Invoice no :SLA[protected], DATED : 21.04.2018.PURCHASED FROM CROMA, MANINAGAR, AHMEDABAD, GUJARAT.

The worst experience in customer care.

I procure voltas ac model no — 4512350fa11601 on 5/8/2018 from indian refreigeration, sector-31 noida. This ac out door more produce sound. This complain is also done by the dealer but voltas service people do not care for this. Now it not give cooling also.

How can i handle this form such a reputed company which is not provide after sales service to customer

Sir, i purchased voltas fresh air cooler on march 2018, within 2 months of purchase it's pump stopped working, i had raised the complaint on your customer care but no one came to attend the problem, after that i contact a local technician to replace the pump, after 3 months voltas customer care called me to surrender the complaint that i have raised months back, now i moved to gujarat but here problem of pump and low level gauge still persists, i am totally disappointed by the neglegency of voltas towards it's customers, kindly resolve my issue.

Dear sir.
Before one month i purchased two voltas air-conditioners from shopprix payyanur, kerala. Two technicians came and fixed both a/cs at my homewithout wall brackets. I took those unused brackets and kept in my custody, but they took two sets of wall brackets pack without my knowledge while they leaving.
I informed the dealer and another technician mr. Jithu who came to finalize the work.
Till today they didn't responded in this regard.

So i request please take appropriate action and tell the dealer to give back my brackets.

Thanking you

Ismail vkt

The product is very poor and the local service exicutive work very poor no satisfaction answer given by them... They only demand for monery... Worst service of voltas ac. The company does not give me a satisfactory product. The product is unnecessary for me it only occupy the space of my room please resolve my problem unroll i will take a legal action against company.

We have bought Voltas AC from TATA Cliq on 10th March, 2018.
Serial No. of Invoice : I[protected]

We are facing issues since the month of April such as: water leakage(water and ice comes out from IDU), noise problem and not cooling properly.

We asked for replacement to TATACliq, they said Voltas Sevice Engineer will come to verify it. We have raised several tickets to Voltas regarding this and asked for replacement as this issue is a recurring issue. Every one or two months, we are facing the same issue. They came and refilled the refrigerant. As per them, in the month of May, some senior Technician would have come and check and then give us the assurance for product replacement. Its now September, but no Senior Technician visited and no replacement done.
Now, TATACliq is showing the rule of replacement and saying the they cannot help in any way and asking us to contact again to Voltas. While, Voltas is not at all responding to the open tickets, even the escalated ones.

Below are the ticket numbers and attached are the screenshots of the complaints raised:
#[protected]
#[protected]
#[protected]
#[protected]
#[protected]

They have just closed the tickets without any consultation from the customer whether the issue got eradicated or not.

Also, find attached pics of the leakage we are facing and the ice pieces which are thrown out of the AC IDU and are falling on us.

We contacted TATACliq also from where we bought. The customer care service for TATACliq is also not proper. They asked us to mail at [protected]@tatacliq.com along with all the details of the tickets we raised to Voltas as they would contact the manufacturer directly will solve our issue.

However, TATACliq also denied later and did not get a proper reply also to th mail. Always a default email every day i get.

If a brand like TATA would provide a service like this, its really shame for INDIANS. That Indian is facing problem because he trusted Indian brand.

I have complained about my voltas ac.. It works nicely for 2month.. Now we are facing some cooling problem.. I also complain about cooling but the problem is not fixed yet.. From today we'll not buy any product of voltas.. Such a bad technician.. And I also registered my complaint some many time but nothing happened.. Very disappointed..tha main problem is that the technician is telling that we will charge 3000 for fixing your colling problem. In fact it is in warranty period for 1 year

Dear Volta's, im Anil Verma house nos. 542/A-2, Himsagar Appt. Pocket 4, Phi II, Greater Noida 201308 (near AWHO Appartment) I puchage Volta's window ac 1.5 ton, 183CYA/183CZP dated on 17th March 2018, Invoice details PB-SATB[protected], The AC Remote is not working, Consider as a complaint, send new Remote ASA. possible.

Anil verma
[protected]

Your cooler which is priced at 10, 000 rs is worth less than a rupee. It has hardly worked for 3 days.the customer care is pathetic and they find lame excuses for not rendering service.
The after sale service is pathetic .
I suggest no one to buy voltas. It's waste if money. I have been having trouble with this cooler ever since I bought it and my hard earned money is down in the drains.
I know you people will.not bother about it, but I wish people see this and stop buying voltas coolers and acs

Recently, we purchased voltas 1 tonn ac, but to our surprise, it is not providing sufficient satisfactory cooling. Though our room size is as per the standard suitable for the 1 ton ac still the machine is not providing satisfactory cooling even during night time where the room temperature is naturally on the lower side. Our ac model is voltas spilt ac 122 czg 1 ton 2 star and it is still under warranty period. Even after constant complaints we are not getting proper attention to our complaints.

Hence forth we request you to kindly look into the matter and send a representative to check the machine at the earliest.

You can reach me on my mobile [protected].

Awaiting reply at the earliest.
Regards.
Maulin changawala

I purchased a 1.0 ton split ac in 2016 for my house. I purchased it from great eastern electronics, kolkata showroom and the ac is registered under the name of goutam das. During installation the technician made mistakes and after few months i had to suffer for that. There was a gas leak and after paying them and calling them again and again, they didn't pay any heed to the issue and ignored the same. I'm unable to use the product after paying for the same. Do you think it's justified? After calling the technicians again few days back they answered that again i've to pay for the same. I'm really pissed off and writing this mail. I really don't want to take a bad step further and get it resolved as soon as possible. Should i expect this kind of service from voltas? My number is [protected]/[protected].

Sub: denial of extended warranty on split ac.

Serial no. 4512305d18dc00288
Model no. Voltas 183v dzu (R-410a) (Delux)

Sir
I purchased the aforementioned split ac through an e-commerce platform paytm mall (Hereinafter referred to as paytm) on 16.06.2018.
I had come to know that your company, namely voltas, was providing extended warranty on the acs. Local shops and reliance digital also confirmed about the same and assured that the extended warranty would be provided by the company directly.
I also contacted paytm regarding the same and they also informed that the extended warranty would be provided by the company directly.
I was aware about the reputation and goodwill of your company among the consumers, so i went ahead with the purchase.
After purchasing the aforementioned ac, i contacted your company on it's toll-free no. For extended warranty; but i was plainly denied of any benefit of extended warranty because the purchase was made through paytm. I was informed that the facility of extended warranty was available to all other shops/platform/channel purchases except paytm purchase.
This is clear misrepresentation by your company in connivance with paytm. Your company never informed/advertised to general public about this discriminatory policy regarding the extended warranty. Your behaviour is in complete violation of the principles of the law and natural justice.
Your company has fallen short of my legitimate expectations and has denied to comply with its legal obligations towards a consumer.
I request you to kindly look into the matter and provide me the extended warranty on the aforementioned ac within 15 days, otherwise i shall be left with no other alternative except to approach the courts of law for cheating, misrepresentation and deficiency in services under various provisions of law.
Looking forward to a positive response from you.

Yours truly,

Pankaj goel.
Mobile no. [protected]

I purchased a voltas a/c (Air conditioner) from a dealer in parel, which guranteed free service 2 times in a year and i have also requested them to 3 times (Even personal complaint) made to them, but still they have not came and the period of 1 year is elapsed for the service which means a betrayal made to me. Please recommend me what are the future steps to be taken, or else i think this is the treatment to us.

My water cooler 's controller are not working since last 30 days
I did complaint but couldn't solve the problem
Even the service centre' s says part not available, when will come then will see.
We are suffering mental health. I m using this platform to get resolve the complaints
Hence uou are requested kinldly forward my complaint to the concern

I have been using voltas acs for 15 yrs. Recently exchanged my old voltas & bought new voltas 5star window ac from vijay sales @ sg road, ahmedabad, delivery note no. (243-dev06-17sdn 126 date:[protected]

Company offers 2 free service within 12 months from date of purchase.

Firstly the service representative doesn't turnup on given date & time, secondly every time he does service the ac starts making noise and need to keep following him with repeat complaint.

For 2nd service again the representative came after the warranty period and this time some abnormal noise started coming post his service. He didn't come after repeated follow-ups and now asking for a paid visit to attend the same.

The question is not of paying money
The question is whether service is for up-keeping of the product or damaging it?

And if anything went wrong while servicing then why not getting that fixed & why been asked the customer to pay without even attending it.

In anticipation of a response and prompt resolution to the complaint or changing the piece

I bought voltas 1.5t ac on 3/4/2017 (Unit sr. No. 401113ic17ac13754).in such a short span my ac start making sound in august 2018. I lodge the complaint in voltas company. After that my ac was attended and technically checked by voltas engineer. After 20 days (In september 2018) ac is not cooling. Again voltas engineer visited and told that ac gas is leaked. I am normal salary class person. I cannot afford to spend money again and again.

I request kindly change my ac with new one.

Dear sir/mam,

I am going to write you this time with lot of anger and feels like i have been cheated by such a huge brand like voltas which in fact has tata's seal on it. It is really very pathetic and heartbreaking to say that everytime the issue raised by me dealt with total negligence and no one pays any heed to resolve the issue. Now please look the trailing email sent by you wherein you have escalated the matter to ghaziabad branch service head and have also provided the number of asm. I would like to draw your kind attention that when i have contacted him he informed me that now this time my matter will be dealt with care and no such problem will arise in future. However, last night when i switched on the a/c it was working fine and i assumed that not problem will occur from now onwards. But i was wrong, when i wake up my whole room was waterlogged and there was severe water leakage even when the a/c was switched off in the midnight, which in turn also damageed my speakers which were lying on the floor.
Now please tell me who is responsible for this. Please let me be very clear that now i will not agree in less than the replacement of the unit and i simply fed up the services provided by the voltas and it also strengthen by view that the services and management are being provided by the incompetent personnel which in any case will not agree upon the failure of their own. Actually no one is concerned about the pain being beard by the customer which is still in continuation right from the date of purchase.