Voltas Complaints & Reviews

The split ac voltas 1.5 ton, purchased online by me had been giving trouble (Not cooling) since beginning. It was repaired and gas filled. But the problem remains. The response from the service centre and voltas consumer complaint had been evasive, misleading and poor. Inspite of my calling daily to voltas consumer care number they have sending false message that i am not reachable. Height of deceit. Today the complaint was cancelled. Never knew so reputed company will behave like this. The staff did not connect me to senior supervisor too. She (Jarina) was told that the supervisor may be requested to call me, which i am sure will not done. Before i take up the matter further i need to know who cancelled the complaint and action be taken against him.

I have purchase window ac 1.5 ton in the month of April 2018 but the coil of ac is leaking which got checked on 30 sep 2018 but till now it is 17 October neither the coil came nor the service person reverted on it
Customer care gave me the number of the service agent and when I am contacting they are saying that they have till now not got the ac coil
Voltas service number is ‭[protected]‬

This voltas ac, i bought on april 2017. Within 15 days the indoor unit started leaking and raised a compliant.4-5 technician visited and after 2 months i got another indoor unit replacement. That too started leaking with in 20 days. Again i raised a compliant with voltas. From then around 10 technicians visited around 15-20 times. They could not find the issue. October 2017 first week they came and took the inddor unit for analysis as there are some technicians coming from mumbai. Till not no update on that and i have initially asked them refund as this pains us a lot.

Incident started april end 2017 - continuous till now.
I need refund. Enough voltas.

I ve raised a complaint regarding my voltas 1.5 ton ac, as it was displaying e2 error from the past couple of months.

The technicians have come, cleaned the filters and without checking anything else.. Immediately went upstairs to check for gas leakage.

E2 error is not associated with gas leakage this i know for sure. We sent them away and asked for a better technician.

Next day a senior technician came and he also insisted that the problem is with gas leakage and once its resolved the e2 error would go away.

They have done some pressure test left the ac on test for a couple of days.. And came back again to fill in gas.

After this process is done when they came down and checked, e2 error still remained.

Then this senior technician opened up the unit.. Removed the display unit and connected it to the coil sensor and resolved the issue.

I believe this should have been done in the beginning instead of having to go near the gas leakage accusation.

When questioned the guy says e2 comes up because of both gas leakage as well as other issues.

We had to pay 2500 for this.

My query here is that what is the proof that error caused is due to some problem. How do we trust you technicians with the diagnosis they do? How can we be sure that whatever repair is done is genuine and apt?

Hi voltas
I had my authorised service center of voltas in samba area named as shri krishna refrigeration. Payment from voltas to my firm was 170000 was pending from 2016. Companies employees in jammu or company is not giving me that payment as i tried to contact them 100 times, but they are not bothering about this issue. This is my kind request to please solve this issue as soon as possible as i am in need of my money which they are not giving to me.

Respected sir/mam
I dr badal, reciding at gautam nagar, new delhi have baught a
Voltas window ac 2 ton in april 2017 for rs 28000. I have done
Regular servicing as per protocol but recently i have met with few
Problems. The ac is not cooling at all since last 10 days. I called
The service centre and your representatives, after examining, told
That there is a gas leakage which, he said, is a very often problem
Residing near a runnel (Being a well-known company voltas must be
Manufacturing acs considering indian wheather and residential
Conditions). Also he said the copper coil is also leaking and
Damaged. He did the servicing and corrected the problem and took rs.
2000, but within 3 days problem started again. So within one season
Your ac has shown multiple problems even with regular servicing. And
Now i have to spend another rs. 8000 for getting rid of this problem.
So, the total cost of ac is now 380000. I would have bought a better
Ac rather than this. Now the issue is how can i solve this problem?
This is my sincere request to solve the problem.
Thanking you.

I have purchased it on may 2017. It was working ok but after the wet cleaning they provide, many problems are there, because of their untrained staff. First of all they mishandled the ac and because of their fault gas leaked after few days but because they provided the wet service at the last of my guarantee period, i had to pay the gas filling charges, this happened in this june and now my ac is showing df. Don't know what to do

Hi,

I had booked my appointment for my voltas split ac in the month of august'18 in voltas customer care. They have assigned he 3rd party which is "om sai service centre. Technician came to visit my home and they saw the there is a problem with pcb. They told me that they will repair the pcb which will cost 2200rs & 400rs (Total 2600rs) for service charge which i agreed. After few days they install the pcb which work only for 1 day and again it got problem. Again these guys visited and said that they will install new pcb because it's not working which will cost 4500rs which i agreed on the same. After few days they came with different pcb which they were not able to install and was pushing in ac which they were not able to fix it and damaged some of the parts. I told them it's you guys are not able to push it then are you damaging the products (They replied, please don't say anything to me. Do you want to install or not. They were threatening to me and using abusive language). I didn't say anything because i am staying with my family and i don't know what action they will take if i will not be available.

Now, the problem is whenever i called om sai service center they say that it will take 2 days, 1 week or we have send the parts to warehouse to check, once they confirm will inform you the same & it took almost more than 2 weeks which they are not able to fix it for more than 2 months.

Day before yesterday, i called them to check the update what's happening. Their reply was don't call us again & again. Do whatever you want to do & said come and take your parts. I have already paid 2200rs for nothing.

I called customer care department, they said that your complaint is closed which i am not aware & i didn't get any call. What a customer service it is. They don't bother to call & check whether the things has been sorted or not.

Now, i am afraid to call again because the way they used the abusive language & harassed me i don't know what to do. I am not going to install this ac. I want new ac from voltas anyhow. If something happens to my family then voltas & om sai service center will be responsible for it.

I am attaching the current picture for voltas split ac. They have taken all the parts which has not given me any receipt. I only have receipt for 2200rs which they repaired earlier. Kindly take an action immediately before any action will taken place.

Regards,
Lovish mehra
[protected]

Customer name - n c mohanty
Regn no: [protected]
Date of purchase: 6/10/2017
Model: 4011204
Serial no. 4011204c17c16571

Free servicing as per your offer terms has not been done at regular intervals. At least 3 times it would have been serviced in one year that is getting over today.

Since the warranty period is for 5 years, please confirm that you will ensure such free service in future years.

I have purchased 1.5 ton split voltas ac and after sent a ac service request they are not completing it from last 15 days i am calling on daily basis on customer care number and they told me that please call to this service center number (Anil thakkar [protected]) after discuss on this number mr. Anil thakkar used to very rough and unprofessional language to me and he told me that you don't call and please talk on customer care number. This activity is running from last 15 days and they have not sense how to talk to customers i this they are a unskilled employees are working in volas service center specially to mr. Anil thakkar [protected].

Kindly resolve of this matter immediately otherwise i will take action against to all.

They are giving reference number on daily basis as below mentioned.
[protected], [protected], [protected], [protected]

Anoop
[protected]

I mr bhagirathi pani had purchased a split a. C. On 29.04.2017 from m /s biswal sales, jajpur town. At that time i have choosen extended warranty for five years. But it is a matter of great regret that no one has come to me for free service of my device since last ten months and the company has not sent any massage to me in this regard. So i request you to take necessary steps to solve the problem at an early date.

I have bought voltas inverter ac approx 6 months back but the ac is not working properly then i filed a complaint in service centre they sent a mechanic for repairing. After repairing the ac worked 10-15 days and again some problem occured in it. Again i called a mechanic he fixed the problem and the problem continue till now. I want to replace my ac. Ppz do something

Hello,

I have purchased 1.5 ton voltas ac from amazon last year.
In august & september 2018, i called customer care for service & one concern regarding display of ac, which is showing e2.
I have called voltas customer care after service about display error, i did not get any response. It was under warranty that time. Yesterday i have called again. Now they have raised the ticket i. E. Complain number i. E. [protected] however, excusing over warranty period completion.

I ordered ac on 21 september 2017, it was delivered by 28th september & installed on 4th october.

My concern was not resolved in warranty period, now after one week of warranty period, customer care provide the complain number. I will be charged for the same. This is very unfortunate. I did not expect this from tata. As i am also working in tata. We are adhere to ethic and dignity.

Please help me out.

Regards,
Shatrughna gehlot

My 1.5 tonn inverter ac which is purchased on 5 may 2018 it's swing moter is not working. I complaint for this on date 15 september 2018. The technician said the swing moter is damaged it will be changed by the company but it is not changed till today. The technician mr. Soeb (Sultanpur) not talk and work properly with customer. Solve the matter early.

I purchased Voltas inverter ac in 21.04.2018 the latest available, believing in the brand name of Tatas. But my hopes of a good product belied when gas leaked in 20.09.2018. Gas again leaked in 28.09.2018 which was refilled under warranty. To utter surprise gas again leaked in week days ...

I am also surprised the gas leakage problem in only 3 three months?????

Invoice no :SLA[protected], DATED : 21.04.2018.PURCHASED FROM CROMA, MANINAGAR, AHMEDABAD, GUJARAT.

The worst experience in customer care.

I procure voltas ac model no — 4512350fa11601 on 5/8/2018 from indian refreigeration, sector-31 noida. This ac out door more produce sound. This complain is also done by the dealer but voltas service people do not care for this. Now it not give cooling also.

How can i handle this form such a reputed company which is not provide after sales service to customer

Sir, i purchased voltas fresh air cooler on march 2018, within 2 months of purchase it's pump stopped working, i had raised the complaint on your customer care but no one came to attend the problem, after that i contact a local technician to replace the pump, after 3 months voltas customer care called me to surrender the complaint that i have raised months back, now i moved to gujarat but here problem of pump and low level gauge still persists, i am totally disappointed by the neglegency of voltas towards it's customers, kindly resolve my issue.

Dear sir.
Before one month i purchased two voltas air-conditioners from shopprix payyanur, kerala. Two technicians came and fixed both a/cs at my homewithout wall brackets. I took those unused brackets and kept in my custody, but they took two sets of wall brackets pack without my knowledge while they leaving.
I informed the dealer and another technician mr. Jithu who came to finalize the work.
Till today they didn't responded in this regard.

So i request please take appropriate action and tell the dealer to give back my brackets.

Thanking you

Ismail vkt

The product is very poor and the local service exicutive work very poor no satisfaction answer given by them... They only demand for monery... Worst service of voltas ac. The company does not give me a satisfactory product. The product is unnecessary for me it only occupy the space of my room please resolve my problem unroll i will take a legal action against company.

We have bought Voltas AC from TATA Cliq on 10th March, 2018.
Serial No. of Invoice : I[protected]

We are facing issues since the month of April such as: water leakage(water and ice comes out from IDU), noise problem and not cooling properly.

We asked for replacement to TATACliq, they said Voltas Sevice Engineer will come to verify it. We have raised several tickets to Voltas regarding this and asked for replacement as this issue is a recurring issue. Every one or two months, we are facing the same issue. They came and refilled the refrigerant. As per them, in the month of May, some senior Technician would have come and check and then give us the assurance for product replacement. Its now September, but no Senior Technician visited and no replacement done.
Now, TATACliq is showing the rule of replacement and saying the they cannot help in any way and asking us to contact again to Voltas. While, Voltas is not at all responding to the open tickets, even the escalated ones.

Below are the ticket numbers and attached are the screenshots of the complaints raised:
#[protected]
#[protected]
#[protected]
#[protected]
#[protected]

They have just closed the tickets without any consultation from the customer whether the issue got eradicated or not.

Also, find attached pics of the leakage we are facing and the ice pieces which are thrown out of the AC IDU and are falling on us.

We contacted TATACliq also from where we bought. The customer care service for TATACliq is also not proper. They asked us to mail at [protected]@tatacliq.com along with all the details of the tickets we raised to Voltas as they would contact the manufacturer directly will solve our issue.

However, TATACliq also denied later and did not get a proper reply also to th mail. Always a default email every day i get.

If a brand like TATA would provide a service like this, its really shame for INDIANS. That Indian is facing problem because he trusted Indian brand.