Voltas Complaints & Reviews

My aircondition is not working since last 15 days
I did complaint but couldn't solve the problem
Even the engineer visited but not good response
We are suffering even we bought just one and half month ago im using this platform to get resolve the complaints
Hence uou are requested kinldly forward my complaint to the concern

Rgds

Muslim qureshi

[protected]

This is regarding a voltas split ac i purchased from croma outlet in rajouri garden, new delhi 110027 on 25/06/2017 (Croma invoice attached).

In july 2018, i raised a request at customer regarding my ac not giving a proper cooling. They sent an executive and confirmed that he will charge rs. 400 for a visit since my product was out of warranty.

An executive came he said their is some part is not working and he has to replace it for which he charged rs.1600 (Ac repairing invoice attached).

After a week i faced the same issue and raised the complaint at both voltas and croma customer care. Again an executive visited this time he said compressor of my ac is not working it need to be replaced and compressor is under warranty their will be no charge for it. But company will charge extra around rs. 2400 for gas refilling.

Now i have following complaints:

1. Why did first executive replaced the part and charged rs.1600 if issue was with compressor? Executive which came later confirmed their was no need to change the part.
2. Its been only 1 year and compressor has stopped working and if gas was leaked due to faulty compressor than why i am liable to pay for refill? In total because of faulty compressor which is as per company is under warranty for 5 years i have to pay total rs.[protected] + 2400) just after 1 month of product warranty expired.

I have purchased voltas invertor ac on 31st august 2018 and dealer has informed 5year full warranty and 10year compressor warranty for product purchased before above mentioned date and hence rushed my purchase.

But on product installation, warranty card was checked and observed only 1year plus 5year compressor warranty. On enquiring with dealer, it was informed we have to register online within a week of purchase to avail same.

For registering online i dont find any website link, only option found was sms 'wta' to [protected]. Even after repeated sms no calls where received and seven days will be over in another 3 days. I feel voltas and dealer is cheating customers with offers which they dont intend to provide...

Neither the dealer or company has mentioned anything regarding warranty registration within a week to avail same and was informed for all warranty service invoice is only necessary. Its because i had gone in detail to check warranty conditions came to know about same. Majority customers will not be checking same and customers are knowingly cheated by company and dealer..

Hi,
I purchased ac on june 24th 2018
But after 7 days of installation the ac started issues.
1- the flap make noise after continuous use for about 3- 4 hours. It make (Tic - tic) noise might be something stopping it.

2 - the water is leaking now and cooling stopped.

The engineer who visited said i want to show when this is happening.
Every time i am getting stupid reasons.

I am really disappointing by voltas.
I believe choosing voltas was my wrong decision.

Last three days there were very low cooling but on 26 aug night ac not started cooling .Company service center sent person on 28 aug and checked that there were no gas and were leakages.On saturday 01 sep 2018 another person came and do their job and cooling started .But on the same night no cooling on ac .Again complained but till date no one came.
Probably gas leaking or something which can't rectified and facing a lot of problem.
Please guide your representative to immediately done the job and make functional.
purchase voucher is attached.

Sir,
My complaint no [protected] is being registerd by me on 27.08.2018 to your company, one of your visiting officer visited my air conditioner on 28.08.2018 and charged us 400 rs as visiting fees and told us that our problem will be resolved by 24 hours.
But till date no one from your company has came to repair our air conditioner.
On calling your call center they are just saying "sir we are forwarding your concern and the problem will be resolved in 24 hours"
And when we are calling your service team they are just delaying in repairing the issue.

We have register the same problem 2 approx 2 months ago having complaint no [protected] and at that time also we call and registered our problem and with in 24 hours our problem get solved and we paid total 3500 rs for issue fixed by your service team.
Since as per your company policy if same issue came with in 3 months your company claim to be fixed the same without any charges, and our issue has occurred with in 2 months.

So we are guessing the delay is being done intentionally and we are not satisfied with the services provided by your company.
We request you to kindly resolve the matter on urgent basis and keep our faith in the brand name "voltas a tata product"

Respected sir,

I would like to inform you that i bought a new visi cooler 320 ltr from abhinandan sales mau u. P. On 21st agust.
But i would like to inform you that cooler is out of work form very first minute of first day as its main door is not being closed properly.
2- upper fan is not running.
3- no cooling at all
No one is taking resposibilty nighter saler not servise center.
My rs. 30000/- went in garbage.

Please i woulk like to request you to replace ai or refund me.
Thanks

I was purchase a 1 ton split ac as on 12/07/2018 from Aerovision Electonics, Abohar, Distt. Fazilka (Punjab) Pin code 152116. Some time ago i complaint to distributor regarding low performance of New AC. But everytime they gave me satisfaction words against my complaint. But yesterday when i remove the rappers of AC then i saw this is a used ac and it had joined screw or painted on front of wind flow strip. There's some paint spots of AC's another part.

Please let us know that we bought 7 split a. C as per my friend reference that voltas service are perfect but really shocked to face today he said that its not free of cost. Its chargeable @1500 plus gst. Is it??? We took it on project rate. We thought to get good service but really disappointed.in the beginning, its happening so what will be in future about service.. This is thing that the people doesnt like to any indian product due to lackof service and good distributor, our near distributor volta the brand shop gaya

Voltas 1 ton 3 star invester split ac purchased through amazon. Invoice no. Sbob21525 dated 17/7/2018. As per the condition, installation was free. Your man came and installed the ac in july, 2018. He asked us to give stand for ac. We bought it and given a fitting charges of rs.300 to him. Now 2 men came here yesterday asking us to pay rs.1500 as installation charges. They said your company sent them. After one month, sending representative for collecting money is the right way of the policy of a company like voltas. One of the person was rajesh yadav, mob [protected]. He said he wants to see the ac and came inside to watch it. Don't send any people to home without proper communication through my email id [protected]@hotmail.com

I have placed my complaint on 26 august 2018 (Sunday) they said executive will come on monday 27 aug. No one appeared that day. So i called voltas again for seeking information about my complaint but then they told me there was no complaint registered. Then the person said that he will register my complaint and he will send the executive in 24 hours to 48 hrs. 27 aug gone nothing happened about my complaint then on 28 august i again called voltas customer care then again he provided me with me a number of the person who would come to resolve my ac problem. I called him at 4 pm he picked the call said would come 1 hour now i think at 11 pm 1 hour would have been over. Today 28 august gone nothing happened and still my ac not working. Excellent service by voltas salute

I bought an air conditioner on july 20, 2018 from a dealer in our city (Jorhat, assam) named shubham electronics. For the first week it was okay but after that the cooling decreased and now their is no cooling at all. We complained at the dealer but they didnt respond. I assume a very bad ac was given to us or they didnt put the gas while installing properly. Extremely disappointed as we recently bought it and it is completely useless now. I want it either to be replaced or checked properly as soon as possible. Within less than two month ac stopped working and this is no joke. We want full value for our money. Please look into the matter.
Our model no-
Voltas ac 1.5t 183vdzu
S. No 4552241a18dc13091 (In)
S. No 4512305d18dc27391 (Odu)
Registered mobile no - [protected]
Buyer name-bimal bora
State - assam
City - jorhat

Hello,

A 1.5 ton ac has been purchased (Invoice no:- w2924/1819/03015) on 09/06/2018 from (Gstin: 19aabcg1740k1zm cin:u65921wb1998ptc086421) for the purpose of serving my brother who is a patient. The product after installation itself seemed to be defective. It does not cool the room even after running for more than 4 hours. Multiple requests has been lodged where the service boy visited for once or twice but with no positive response. My brother is still suffering as the rooms get heated up and does not cool. We have made many requests to exchange the product. Kindly help with priority considering the urgency. This has been a very frustrating experience with voltas.

Appreciate a quick response.

Four months of purchase and four complain registered. Two of the parts are defective in four months, does not except defective product from voltas a reputated brand in electrical appliances. First time outdoor unit not taking start, contactor found damaged. Second time water leakage inside room. Third again water leakage and abnormal sound. Fourth time outdoor unit didnt off after switching off from remote. This product give me a big headache. How voltas can make such a defective product. We dont have any voltage issue.

Dear team i have been purchased voltas split ac on 20.7.18 there's is water leakaging i raised complaints many time but still not resolved they people not giving properly answer i would request you kindly resolve this problem on asap it would be greatfull.
Order i'd[protected]
Purchase date 20.7.18
Puurchaised from amazon
Please shorted out this issue.

Dear sir,
My name is manisha baral. I am from sonarpur, kolkata, west bengal. I bought a three star voltas split-type wall mounted room air conditioner (Model: voltas 183 pyt (R), 1.5 ton and ac serial no: 4552019a17ea03099) from your dealer at 3652, garia main road, kolkata - 700084 called sales emporium (Garia) on 15/07/2017. But it is unfortunate to reveal that they have not done any of the two free services after that even though i am deserved two free services. Presently my ac is not funtioning well may be because of not cleaning the internal and external filters. When i called the dealer they told me that it is not possible for free service since the one year warranty period has been over.

I know that your firm gives utmost importance to customer service and customers gives importance to mouth publicity rather than the advertisement given in print or visual media. Here i loose my privilege to get two free services because of the negligence of your dealer.
So i request you to do the necessary to reinstate my privilege for two free services.

Expecting a favourable decision i remain,
Best regards.

Dear team,

I have purchased voltas 3 star inverter ac last month. As i was told i sent msg wta to [protected]. I also received call for verification but due to i was driving that time, i requested to call back me after 10 minutes. But no one has called me again.
I am not able to call back on that number.
Pls help to extend warranty as you providing. Thanks

My contact number is [protected]

I have purchased an ac 1.5 ton on 13.06.2018, model is 183cza and it was installed at rayagada, orissa, my registered mobile no. Is [protected], when it installed the technician reveals that the outer unit was no gas, then they changed the compressor part, but after that i have experiencing not cooling day by day, day by day the cooling was gradually lowering. Till date i have not even feel cooling at 16 degree when i set it. Pls send your technician at my addresses that i give u - pradyumna pankaj mishra, at - goutam nagar, 6 th lane, near shiva temple, rayagada, pin - 765001.

My 1.5 ton ac's outdoor unit is not healthy, even after several complaints (About 7 times) no one is attending the problem. My ac is under warranty period and a technician has visited 2 weeks ago, after that compressoe is not running, only fan is is running. Since 19.08.2018 i have lodged 2 complaints but return sms and complaint numbers are not provided by toll free numbers. Hoe can my problem will be resolved... Please do something.

To:

Voltas Customer Care

Sir/Madam,

I would like to bring it to your kind attention that I have purchased an Air Conditioner of Voltas 1.5 Ton Window, bearing Serial Number: 4011257B18CC03890 as on 19th of August 2018, from one of your retailers in New Delhi in the following address:

New Pankaj Electronics
Shop No: B-6, DDA shopping Complex
Mayur Vihar Phase-1, Pocket 1
Delhi-110091
(East Delhi)
Phone No:[protected]

In fact I am sorry to say that I am totally disappointed with the behavior of this dealer and the way he treated me after the sale formalities were over.

He had misguided me with an incorrect information, stating that the product I am purchasing is active with a special scheme of 5 years warranty that would cover replacement of all components including compressor, along with free gas filling in case of leakage.

He has simply handed over an envelope with a mobile No: [protected] to me, asking to send an SMS with the text WTA, from my registered mobile No: [protected].

I have messaged this text on the same day of purchase on 19th of August 2018 at 17:38 hours and yet not have received any notification regarding the acknowledgement or any information related to the said warranty scheme of 5 years.

The booklet provided along with the product is only detailing the usual warranty of 1 year for all components and 5 years warranty for compressor, which I would be getting upon purchasing any other brand as well.

What is so special about your brand? Literally nothing!!

I demand an explanation, as to why your retail dealer should be giving such bogus information to the customers prior to selling the products and simply ignore the queries after the sale formalities are complete.

Is this a healthy business tactic or he feels he is ultra-smart and the customers across the country are all fools?

I need an explanation from your end, else I shall be taking the matter to any level and length, no issue how much time this activity might consume.

Thanks and regards,
Venkatraman Ramaswamy
Advocate
Phones:
[protected]
[protected]