Voltas Complaints & Reviews

I purchased voltas 1.5 ton split a. C.in april 2016 from electronic world, dhanbad, jharkhad.in april 2017 gas leaked. After notice i complain to cstmr care nd they filled gas wth charge of 1000.00 rupees.in july 2018 we noticed that a. C. Not working properly and water dripping in room. I complain cusmr care. They came and said that gas leaked again. They advise me to send the both unit (Inner and outer) to workshop for better result with charge approximately 2500 rupees. Why should i pay every year when defect in machine or installation problem. I want to replace this defective piece.
Plz do needfull in this connection.

We are from a. P. State beverages corporation limited, iml depot, nallapadu, guntur.
We have purchased 2 months back voltas 1.5 ton ac to our office.
On 29th june the machine got a problem and we gave a complaint the service engineer visited this site he found that swing motor problem and he took away the swing motor for replace of new one.
After that we have follow up number of times but they did not attend properly. 15 days back we have complaint through online even though they are not respond till date.
We have recorded what we are approaching using this we are going to content court against the voltas service persons.

I purchased voltas ac 3 months back this is the 4th time i face the problem about gas leakage every time technician comes and shortout the problem it is so irritating and voltas does not have any replacement policy and they denies for replacement voltas ac are attracting by tv ads but not physically by their performance don't purchase voltas ac it is waste of money i wasted my 45000.000. They are looting the customers

Hi team,

After servicing voltas split ac, started water leakage problem.
Bcz of this one of our member slip and felt down, facing bad phase bcz of this stupid product.
No customr satisfaction
1. Product
2. Servicing
3. Customer care service.

Also while servicing :
I have registered a complaint.
Ticket no : 11855795

Firstly it was wrongly assigned to some other kanjur location.
After again correctinh details.
Called so many no provided by customwr and ac supoort members.
[protected] wasim.
[protected] not reachable
[protected] not reachable.
Taken so much of folloup but no luck.
Facing same issue since last 4-5 days.

Kindly change the voltas ac product asap.

Regards,
Yogesh

I have recently opted for the ac repair services form voltas authorized service partner (Ame chhiye service pvt. Ltd. 119 swgat status 2, new cg road chandkhedda 382424). They said condenser coil, capacitor, and filter and fan capacitor have been damaged. And there is no gas in the condenser so we have asked to do all the repairs. They have done above work on 12 may 2018 invoice no 171 and charged rs 7780 however within a 2 months cooling was not proper so we have complained again. Again they said there was no gas in ac and have refilled it. But again cooling is not proper and there is the water leak from ac from the outdoor unit.

We are trying to get hold of them but they don't reply on time neither come on time.

Please do needful in this regards.

One split AC [Voltas 1.5 Ton 5 star Gold] installed at my residence. On date 20th April, 2018, I requested for preventive maintaince [No. [protected]]which resolved same day and Rs. 500/- INR was charged. On 21st May, 2018 I again requested the customer care [No. [protected]] as the cooling was very low. On date 22nd April, 2018 service engineer came and told me that there is leakage of gas problem, he filled the gas and INR 1550/- for gas and INR 500/- for service charged. On 07th July, 2018 I again requested [No.[protected]] as again cooling was very low. Service engineer visited and told me that there is dust problem which is blocking air flow, that can be repair at service centre. He cleaned as much he can and charged me INR 400/-. On date 11th July, 2018 I received a message saying, "Your SR NO [protected] proposed for cancellation, reason resolved on phone". On date 31st July, 2018, I again felt less cooling and requested again [No. [protected]]. Service engineer visited on date 01st, Aug, 2018 and told me that there is gas leakage problem. I asked him when gas filled on 22nd, May, 2018 how is it possible to leak again, he did not give me satisfactory answer, I talked to customer care, they told me there is no repair status on date 07th, July, 2018 as per their record, I told them I have service charge bill with me but no satisfactory answer was given by customer care executive, so I returned service engineer without repairing my unit. same day I received a message from company, "Our engineer visited your premises for SR NO [protected], there was no responsible person available, please call [protected] for an appointment". I am the responsible person in which name unit is registered. Even after paying INR 500+1550+400=2450, my unit is still not functioning properly. I make several calls on given no but there is no response from there. I am fade up now please help me. Regards.

Sir i have complained so many times that my ac not working.voltas authorised person came and took Rs 6300 on behalf of repair.but my AC still not working i have complained to local authorities who repaired so many times but all in vain.i am very frustrated.do something otherwise i will go to court. My cell.[protected] .At least 15 times technician visited .but my problem is not solved.infuture i will not buy any product of Tata .and i will not recommend tata company to any one.because company donot willing to solve problems of company .i fell ashamed to buy Tata product.i will write a letter to Rattan tata

Hi

Due to a good quality of Voltas, I have purchased window AC in April last year.
Yesterday suddenly my AC is shut down, I have called to customer care, they send service agent.
Service agent said AC gas is over and the coil is damaged, we have to change it.

How is it possible? AC coil is damaged within a year
How it possible to gas leaked in this small period.
I had done my AC last service 3 months back that time nobody tells me about this issue, because that time product is under warranty.

What quality of product and service you have provided to the customer can you explain?

Bill No: SLF02A[protected]
Date : 14/4/2017

Thanks
Amit

I have purchased split AC model no: SPLIT 1.5T 183IZI 3 star on Dt. 29.07.2018 at 1 PM. At the time of purchase dealer Raj Electronics told they are sending persons for installation but till date no one is responding. It took me a lose of around 1 L as I have waitted for them 1 and half day. I will laudge one consumer case and it will cost to your company.

In ref. of the post of 19th june no conclusion drawn till now.

Dear sir i purchased an inverter ac last week which since then has not given proper cooling. Unit consumption as per co. Should be 3.81units in 8 hours but it is giving 16 units in 8 hours. Dealer refusing to help and is suggesting to go through toll free.ac was purchased approx 10 days back and in this scorching heat we could use it only once. It seems we have wasted our money. Registered complaint has been lodged, technician visited, could not satisfy us, we also refused giving him satisfactory code.
No response from the company/Service Centre/Mohit Kumar sales manager

Kindly help.

Dear sir i purchased 1.5 ton ac with 5 yr extended warranty though the ac is installed & is running smoothly but i am yet to receive the warranty certificate. On my numerous complaint via telephone & email i hv yet to receive the required certificate. Though vide ur sms dated 25th april 2018 u hv informed that the warranty certificate issued under sr no [protected] and in case of non receipt i can contact customer care. I hv not received the mail and on enquiry i was informed that as per company policy it will take 90 days. I waited and on 11072018 i registered my complaint of not receiving the same. Yesterday i. E 26072018 i again talked to the customer care ur executive imfmd me that i hv to scan the invoice and mail to company to enable them to send the warranty certificate.
I failed to understand the logic when u hv all the information with u why this formality. Ur left hand is not knowing what right hand is doing.
I humbly request u to send me the warranty certificate immediately without waiting for further request

Avadh kumar julka

Sir
I had got your services for my four a/c window type in around mid april18 and two a/c needed routine services while two had problem where gas had to be recharged hence one a/c on 19/april and one on 20/apr/18 the gas where changed and the a/c where serviceable. Since i am a retired man and children are away so we use these two a/c sparingly however my mother can to visit us and we had to use the a/c and found both these unserviceable. Unfortunately this happened on 21/jul/18 night and i called you service center on 22/jul/18.

I am happy that you have a very prompt service, and your service engineer came today before lunch, but just because it happened few days after your stipulated three months as told by your serve engineer. I will be paying for this maintenance

I only wanted to express my unhappiness at the present reliability of such a company like voltas where we have seen the a/c working at our parents house without such regular problem. Kindly advise

I am also an retired defence officer and b. Tech electrical from iit kharagpur and a professor in engineering college for seven years in the same discipline.
I find this a very sad state,
Regards
Rajesh pandit my email id "[protected]@gmail.com
A-2 sector 41 noida mob; [protected]

I would like to inform you that I have purchased Voltas 1.5 TR Split AC Inverter(Cool) 183V JY on dated 25-Mar- 2018 from Durga Spares, Near Shiv Sundri School, Kumar Kunj, GMD Road Moradabad and we're facing issues in the AC post 10 days of Installation from Voltas Service agents sent from Durga spares. First the AC stopped cooling and then we started to notice ice formation on the pipe attached to the outdoor unit. After complaining for the same one of the technicians visited and said that it is due to wrong installation and this has damaged the AC as well. Entire summer is gone and after purchasing AC also we had to sweat out with the agency and Voltas support as no one is willing to take care for this.

I would like Voltas to take back this unit and arrange for a new unit as such customer support and quality from a reputed brand is definitely unexpected. I would also file case against Durga spares for not entertaining this leading to a extremely bad situation of the brand.

Call Me at: [protected]

From
P sankar chartered accountant
No.19, c. S. C complex, 16/342,
Trunk road,
Nellore - 524003
Contact no :[protected]

I wish to complaint about voltas water dispenser, it is not working fine

I am complaining because i am not able to use the water dispenser since last 1 month due to water leakage.

I had already gave a complaint before 3 months, then your person came and told that one of the part has to be purchased at online only he also said that he will place an online order for that part and he will come witthin 1 week, till now that person didnt came and closed the compliant (Compliant no [protected]), fees collected rs 300/-.

Request you to kindly look into the matter with almost urgency and send your person at the above mentioned address.

I bought voltas split ac 1 ton in may 2018. This is a very bad experience in my life. On july 19, 2018, i filed a complaint of burning in ac (No-[protected]). On the same day the engineer went to my house but he did not get any fault in the ac. I told him that sometimes he smells of burning, he said, no, everything is fine and i have to sign a job sheet. Today at around 3:30 am, my parents were sleeping in the room suddenly ac started burning. Who is responsible for any incident.

Regards
Mohit middha
[protected], [protected]

Hi,
Our split ac was not working so we made an online complaint at voltas. A person visited us from customer support repair service saying that he is from the authorized dealer, after checking the unit he said that gas needs to be reffiled and also did so. Once he had finished his job we noticed that cooling was still not their and thus we asked him to check again so he said wait for some time and went away and now we had been calling the person repeatedly, he is not responding and unnecessarily charged us rs.2500/- our ac is still not working. Voltas being such a big brand should not fool its customers, this is just not at all expected.
Palak jain
[protected]

Respected sir,
I want to say that i have a problem in our ac motor and fan. The ashish gupta mechanic of your service centre 152b/4 mudgal complex, bal udhyan road uttam nagar new delhi-59 visited my house on 13.7.2018. He assure me to repair my ac motor and fan within 2 days but till date he never visited my house. Also he takes 1000 rs in lieu to repair the ac motor and fan. Kindly instruct him to repair the ac motor and fan as soon as possible.

Thanking you.

Raj bali passi
B-493 pocket -3 dda flat
Bindapur dwarka new delhi-59
Mob: [protected]

ये मेरा विण्डो ए सी है लगभग 1 हफ्ते पहले ए सी मे बर्फ जमने लगा था हालां की मेरा ए सी चल रहा था फिर मैंने टोल फ्री पे शिकायत की, engineer आया, ए सी को पूरा साफ किया फिर वापस उसने install किया। install करते समय light नही थी तो engineer चला गया जब light आयी तो ए सी on किया but on नहीं हो रहा था फिर मैंने engineer को बुलाया और उसने दोबारा खोला तो कहा की गलती से wiring होने की वजह से motor fan burnt हो गया है। 3 दिन होने के बाद भी मेरा ए सी खराब हालत मे पड़ा है। कृपया इसमें intervene करें अन्यथा मुझे forum complaint करना पड़ेगा। मैं चाहूँगा की भविष्य में भी आपका एक अच्छा customer बना रहूँ धन्यवाद।
Request no [protected]
Location- Deoria District
Pin code- 274509
Engineer- Birender kumar

4 july 2018 i bought a new 1 ton voltas ac from narela delhi. And they give me a broken grill. I have done a complaint on the spot to the shopkeeper then he told made a complaint to the company. And i have done a complaint in voltas company. Two boy came and took the image of broken grill in their mobile and took photocopy of my receipt. They said after 3-4 days your grill will be replace. But today 22 july 2018 no body come yet and no phone calls and i didn't get replaced my ac grill. Please suggest me how can i get replace my broken grill.
My no is [protected].

I was contact to customer care 10 times & above please send me the extended warrant certificate their executive still told our technician call back within 4 hours. But still 10 days no technician call me . Please take the action this above mention details. Other wise i will complain to consumer forum.
Their give the service request no: [protected], [protected], [protected], [protected], [protected], [protected].

My contact no is: [protected]
sr no: [protected]