Voltas Complaints & Reviews

I bought an air conditioner on july 20, 2018 from a dealer in our city (Jorhat, assam) named shubham electronics. For the first week it was okay but after that the cooling decreased and now their is no cooling at all. We complained at the dealer but they didnt respond. I assume a very bad ac was given to us or they didnt put the gas while installing properly. Extremely disappointed as we recently bought it and it is completely useless now. I want it either to be replaced or checked properly as soon as possible. Within less than two month ac stopped working and this is no joke. We want full value for our money. Please look into the matter.
Our model no-
Voltas ac 1.5t 183vdzu
S. No 4552241a18dc13091 (In)
S. No 4512305d18dc27391 (Odu)
Registered mobile no - [protected]
Buyer name-bimal bora
State - assam
City - jorhat

Hello,

A 1.5 ton ac has been purchased (Invoice no:- w2924/1819/03015) on 09/06/2018 from (Gstin: 19aabcg1740k1zm cin:u65921wb1998ptc086421) for the purpose of serving my brother who is a patient. The product after installation itself seemed to be defective. It does not cool the room even after running for more than 4 hours. Multiple requests has been lodged where the service boy visited for once or twice but with no positive response. My brother is still suffering as the rooms get heated up and does not cool. We have made many requests to exchange the product. Kindly help with priority considering the urgency. This has been a very frustrating experience with voltas.

Appreciate a quick response.

Four months of purchase and four complain registered. Two of the parts are defective in four months, does not except defective product from voltas a reputated brand in electrical appliances. First time outdoor unit not taking start, contactor found damaged. Second time water leakage inside room. Third again water leakage and abnormal sound. Fourth time outdoor unit didnt off after switching off from remote. This product give me a big headache. How voltas can make such a defective product. We dont have any voltage issue.

Dear team i have been purchased voltas split ac on 20.7.18 there's is water leakaging i raised complaints many time but still not resolved they people not giving properly answer i would request you kindly resolve this problem on asap it would be greatfull.
Order i'd[protected]
Purchase date 20.7.18
Puurchaised from amazon
Please shorted out this issue.

Dear sir, Â
My name is manisha baral. I am from sonarpur, kolkata, west bengal. I bought a three star voltas split-type wall mounted room air conditioner (Model: voltas 183 pyt (R), 1.5 ton and ac serial no: 4552019a17ea03099) from your dealer at 3652, garia main road, kolkata - 700084 called sales emporium (Garia) on 15/07/2017. But it is unfortunate to reveal that they have not done any of the two free services after that even though i am deserved two free services. Presently my ac is not funtioning well may be because of not cleaning the internal and external filters. When i called the dealer they told me that it is not possible for free service since the one year warranty period has been over.

I know that your firm gives utmost importance to customer service and customers gives importance to mouth publicity rather than the advertisement given in print or visual media. Here i loose my privilege to get two free services because of the negligence of your dealer.Â
So i request you to do the necessary to reinstate my privilege for two free services.

Expecting a favourable decision i remain, Â
Best regards.

Dear team,

I have purchased voltas 3 star inverter ac last month. As i was told i sent msg wta to [protected]. I also received call for verification but due to i was driving that time, i requested to call back me after 10 minutes. But no one has called me again.
I am not able to call back on that number.
Pls help to extend warranty as you providing. Thanks

My contact number is [protected]

I have purchased an ac 1.5 ton on 13.06.2018, model is 183cza and it was installed at rayagada, orissa, my registered mobile no. Is [protected], when it installed the technician reveals that the outer unit was no gas, then they changed the compressor part, but after that i have experiencing not cooling day by day, day by day the cooling was gradually lowering. Till date i have not even feel cooling at 16 degree when i set it. Pls send your technician at my addresses that i give u - pradyumna pankaj mishra, at - goutam nagar, 6 th lane, near shiva temple, rayagada, pin - 765001.

My 1.5 ton ac's outdoor unit is not healthy, even after several complaints (About 7 times) no one is attending the problem. My ac is under warranty period and a technician has visited 2 weeks ago, after that compressoe is not running, only fan is is running. Since 19.08.2018 i have lodged 2 complaints but return sms and complaint numbers are not provided by toll free numbers. Hoe can my problem will be resolved... Please do something.

To:

Voltas Customer Care

Sir/Madam,

I would like to bring it to your kind attention that I have purchased an Air Conditioner of Voltas 1.5 Ton Window, bearing Serial Number: 4011257B18CC03890 as on 19th of August 2018, from one of your retailers in New Delhi in the following address:

New Pankaj Electronics
Shop No: B-6, DDA shopping Complex
Mayur Vihar Phase-1, Pocket 1
Delhi-110091
(East Delhi)
Phone No:[protected]

In fact I am sorry to say that I am totally disappointed with the behavior of this dealer and the way he treated me after the sale formalities were over.

He had misguided me with an incorrect information, stating that the product I am purchasing is active with a special scheme of 5 years warranty that would cover replacement of all components including compressor, along with free gas filling in case of leakage.

He has simply handed over an envelope with a mobile No: [protected] to me, asking to send an SMS with the text WTA, from my registered mobile No: [protected].

I have messaged this text on the same day of purchase on 19th of August 2018 at 17:38 hours and yet not have received any notification regarding the acknowledgement or any information related to the said warranty scheme of 5 years.

The booklet provided along with the product is only detailing the usual warranty of 1 year for all components and 5 years warranty for compressor, which I would be getting upon purchasing any other brand as well.

What is so special about your brand? Literally nothing!!

I demand an explanation, as to why your retail dealer should be giving such bogus information to the customers prior to selling the products and simply ignore the queries after the sale formalities are complete.

Is this a healthy business tactic or he feels he is ultra-smart and the customers across the country are all fools?

I need an explanation from your end, else I shall be taking the matter to any level and length, no issue how much time this activity might consume.

Thanks and regards,
Venkatraman Ramaswamy
Advocate
Phones:
[protected]
[protected]

Hi team,

I have purchased volta's 1.0 ton ac on 30/4/16 from shah & co chennai. Within a week i faced issue with my ac and stabilizer later i had cooling issues every 6months.

Later part in oct "17 i had this gas leakage problem and your technician filled it twice and got twice the amount from me for there mistake of not arresting the leakage properly.

Now again within 7 months i am facing the same issue and when i called your customer representative he was rude and was talking to me as if he gifted me the ac. His name is"avadhuth" and even i work for similar customer service as a team manager and he doesn't know how to speak to a customer. I need the ecr mail id in which i can contact your ceo for having such an idiotic csa and useless service rep.

So, let me know who can resolve my issue asap. I am not willing to pay rs. 3500 for every 6-7 months for your poor servicing..!

Two years back one 1 ton voltas a/c was installed. Since then two times gas leakage taken place. I have filled the gas by your authorised service centre cryodil at trivandrum. Now as no gas is present, compressor is not running. It shows that your servicing persons are not competent to clear the snag. Every time i will pay from my pocket to fill the gas, and then leakage than... So on. Pls look into it

Hi team,
We are using volats 1.5ton split ac from last 5 years,
Recently we have reinstalled in new home on may 6th by using voltas care.
On 6th the engineer visit and list out the required part for re installation.
We almost spend 10k for parts and 3k for engineer charges.
He installed and didn't check the functionality of the ac due to power and left.
Next day my father checked and informed that engineer that its cooling the room.
The ans which gave by engineer is that may be you dont know how to operate the remote, get someone to check and put the down the call.
After 1 month, i went home and checked that its not working.
I called the engineer came and done something later its started to cooling.
In after days again its not cooling.
Again my father called that guy.
He said i can't come now, it will take 1 week to reach, so we waited. Days passing but he didn't came.
I called customer care and explained every details clearly july mid after that no respond.
Still now i called 8times and still waiting for the people to visit

I contacted engineer who visted my place for installation (Raj kumar -[protected]), servicve center - [protected], narendra manager several times but i didn't get the service till now.
[protected]
[protected]
[protected]

Above are the call reference numbers.
No use at all.

Hello,
Hamne voltas ka new ac lgaya jisme paani niklne waali jgah per company ne koi cheez nahi di hui thi jabki paani niklne ke liye company ki zimedaari hoti hai, dealer bolte hai ki company me compaint karo, castumer care bolta hai hai ki hame pta nh h kisi ko kuch nahi pta hai ese thodi hota hai meri ye complaint per action liya jaaye jald se jald ac me paani niklne waali jgah per jo cheez lagti hai usko lgwaya jaaye jo company ne hame nahi diya hai, na hi uska main koi charge dunga. That it

I will purchas3 the ac in month of march 2017 after 6 month running next season will start there is issue in ac sabse pehle inhone 5 saal ki guarantee dekar hi dhoka kiya waranntee hai tho paise kis baat ke service center le raha hai aur itne jyada 1.2 mahine mein hi kharab hogaya

Third class company khud paise banati hai aur apne service center ko paise banane deti hai customer ki koi phikar mahi hai iss company ko

Naya ac 12 mahine mein kharab service wale 2500 rs le te hai phir 1 mahine mein kharab

Bakwas haibye company
I will go to the court

Kulvendra
[protected]

Dear volta team. I had purchased candy from volta company and i regret about brand value of volta. I had lost interest for volta and finally i had decided to throw this candy. As i am loosing my business due to defaulted product. I have lot of regrets for voltas as my clients are suffering a lot.in case you are not able to give me product then i will purchase from other outlet. And i will lodge fir for the same. Further i will throw negative message as my business is suffering. Regards sandhya mobile -[protected]

I suppose this is my biggest mistake to purchase voltas. I purchased due to its brand name. I purchased Ac in June and the technician which come to install was his first installation and they took almost 12 hr to install and from that day problem started. When I complained yesterday about its cooling problem, they assured me to send technician with in hour but no one contacted me neither arrived my house. What I found that they are not responding to my registered mobile number and when I call with other number, after registering my number customer care disconnected my phone.

I go by voltas due to its brand value. What should be done in this case

Dear sir/ mam this is to inform u that i purchased a voltas split ac on 2 sep 2016. On 15aug 2018 it stopped cooling. This is to inform u that product is under warranty. I lodged a complaint on toll free no and they ensure me that within 24hours their technician will contact me i got a registerd complaint no-[protected]. Till today no technician has contact me. I called them sevral time on toll free no and evry time they r saying they will come. Today when i tried to call them on toll free no i found that my registered mobile no was blocked so i called from different no they received my call and have another complaint no-[protected].. I just want to know why they have blocked my no. Secondly is this your service and when my complaince will b resolved.

My complaint number with them is [protected], i am pissed off because of this company, i registered this complaint on 11th august and they said that they will take the ac along with them for repair in 24 hours, i have been chasing them since that day and today is 17th, they are still saying that we will do it as soon as possible. No body is coming, this is of 0 tolerance
Please help me and take active measures

Dear concern,
Kindly let me know what i can do.
after 3 days from date of complaint your engineer or i can say your worst engineer come to my shop to repair my ac, but still nothing repaired what i need still water leakage is going on.
Your worst engineer come and make some more taping and move away just after 30 minutes water falling is again started when i have called to your worst engineer he asked i'll come after some time but still he not come back.
I just want to know how what i can do to repair my new few months back installed ac.
This is my last mail to you if you can do for me.

Sir,
I have purchased a 183 sy 1.5 ton (3 star) copper - split ac from m/s girias investment pvt. Td, tambaram, chennai.45 on 29.10.2016. On 29.102016.
For the past one week i found the sensor is not working as per remote operation. The remote is ok. I suspect the sensor.

I request you to arrange to solve the problem.
Thank you,
With regards
S. Thangaraj
[protected]