Voltas Complaints & Reviews

Address: New Delhi, Delhi, 110092

Hi,

This is to bring in your kind notice that i purchased Voltas Window AC 183DYA on 25th April 2017.

After 3 months AC cooling problem started coming in, complaint was attended by Super Breeze Regd. these guys always took 5 days to reponse back on the complaints. cooling problem is shown after every 1 months of service.

I called the customer care around several time and they attended after 10 days and the issue was found as Cooling problem, i want to bring in your notice that this problem is again shown to me again and the AC is not working now. I have paid to the Super Breeze Regd. around 1000 Rs. while the service was free but still the cooling problem is not resolved yet.

Now the current stage is nor the service centre or the voltas customer care is attending the problem.

This cycle is going on from last couple of months these service centre people come and take the AC on bike and ask me to pay for my old complaints I paid to them but the problem is still not resolved. They completely destroyed my AC for money and i also submitted several complaints on mail to voltas but no action has been taken and i always get a reply stating please wait we are looking.

I just want my a new product or my money back and necessary action to be taken against service centre super breeze.

Aug 24, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Himansh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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H

Himansh Goel

from Noida, Uttar Pradesh

Jul 25, 2018

Hello,

I have already sent many mails on voltas.[protected]@gmail.com this mail id from Email ID [protected]@gmail.com. please check and i need to bring in to your notice that the reply i am getting from the mail is robotic and i this issue is running from last 2 months, i have written all the problems in the mail but noone turned on this.

My Contact number is [protected].

Thanks
Himansh

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Voltas Customer Care's response, Oct 17, 2018

Verified Support

Dear Himansh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

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Address: Pauri Garhwal, Uttarakhand, 190014

This is regarding to the ac unit installed at residency road srinagar jammu and kashmir.
While we made an official complaint as our ac unit was not working properly and your service provider came after much delayed time with an excuse that u need to pay for wet service when i asked him that this is the first service and this ac was merely bought a month ago they without saying anything ran away from site, While as i told them that i will speak to customer care about it, if they say its to be charged i will pay for it, but these guys instead of resolving the complain and ran away without telling us anything as they were here just to mint money from us. I am so disappointed with your service and would never recommend any one to use voltas product. There is no response from your company as well i made a call to your customer care support also.
Now can u please suggest me what would i do with this ac unit of your company as i felt like i have bought it from a company who hardly care for there customers

Touseef reshie
C/ o chops and hops
Residency road srinagar
Complaint number [protected]

Sep 6, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Sahil,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Aug 06, 2018

Voltas Customer Care's response Dear Sahil,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: Mahbubnagar, Andhra Pradesh

Website: [email protected]

We been facing problem since we bought the voltas Ac n itz been 4 months that we bought this Ac to home from day we bought it showing problem in every 15 days and also its been repaird 4 times in 4 months...so we requested the replacement of our Ac after 4 times repairing of Ac, finally the 5th time technician arrives n took back the Ac with them for replacement with new one and itz been 15 days they taken Ac with new replacement. But til now they dint send any new Ac and we have been waiting for new Ac since 15 days and the response of the customer is very poor they are not cooperating with us as we expected with them...we dont need old unit to get reparired n sent back to us again coz it can again shows problems...so we need a quick replacement of Complete new unit ...we need new complete unit as soon as possible and kindly take this issue as a serious one...Thank you

Aug 24, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

Voltas Customer Care's response Dear Syed Saber,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Syed Saber,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: Kolkata, West Bengal

Our company purchased a 'voltas' split type a.c. machine (model no :1.50T voltas 182CYa) from' Parvoti Electric' on 7.3.2018. On 1st July, 2018 the machine stopped working, we lodged a complaint to voltas regarding this matter and as per our complaint a mechanic visited our company on 02.07.2018, who was sent by 'Weather Cool Services', a franchisee of 'Voltas'. He checked the machine and could find out a leakage in the pipe of the same. He also said that that there are some screws loosen and he tightened the screws and said the problem was solved. But next day i.e. 03.07.2018 the machine stopped working again. We again informed the matter to the said franchisee of voltas i.e.'Weather Cool Services'. The same mechanic on their behalf visited our company again and after checking the a.c. machine he told us to send the machine to their service centre. We therefore sent the machine to 'Weather Cool Services' on our own expenses on 07.07.2018. On 09.07.2018 we enquired of the status of our A.C. machine from the said 'Weather Cool Services', they informed us that the 'cooling coil' of the said machine is needed to be changed. Till date the scenario remains unchanged. They are still telling that they are yet to receive the parts from voltas company and they are unable to confirm us about time period of delivering the said a.c. machine to us. We are sorry to say that we never expect such irresponsible attitude from a franchisee of an esteemed organisation like 'Voltas'. So please look into the matter so that we can receive our A.C. Machine as soon as possible from the above mentioned franchisee of your company in good condition.

Aug 14, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2018

Voltas Customer Care's response Dear Arnab Jha,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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A

Arnab Jha

from Kolkata, West Bengal

Jul 13, 2018

Our company 'Weblec India" purchased a 'voltas' split type a.c. machine (model no :1.50T voltas 182CYa) from' Parvoti Electric' on 7.3.2018. On 1st July, 2018 the machine stopped working, we lodged a complaint to voltas regarding this matter and as per our complaint a mechanic visited our company on 02.07.2018, who was sent by 'Weather Cool Services', a franchisee of 'Voltas'. He checked the machine and could find out a leakage in the pipe of the same. He also said that that there are some screws loosen and he tightened the screws and said the problem was solved. But next day i.e. 03.07.2018 the machine stopped working again. We again informed the matter to the said franchisee of voltas i.e.'Weather Cool Services'. The same mechanic on their behalf visited our company again and after checking the a.c. machine he told us to send the machine to their service centre. We therefore sent the machine to 'Weather Cool Services' on our own expenses on 07.07.2018. On 09.07.2018 we enquired of the status of our A.C. machine from the said 'Weather Cool Services', they informed us that the 'cooling coil' of the said machine is needed to be changed. Till date the scenario remains unchanged. They are still telling that they are yet to receive the parts from voltas company and they are unable to confirm us about time period of delivering the said a.c. machine to us. We are sorry to say that we never expect such irresponsible attitude from a franchisee of an esteemed organisation like 'Voltas'. So please look into the matter so that we can receive our A.C. Machine as soon as possible from the above mentioned franchisee of your company in good condition.

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Address: Kolkata, West Bengal, 700022

Website: Voltas

I had purchased a 320 litres visi cooler in the end of March.When the machine arrived it was not functioning, on complaining ur company representative arrived and on checking he said the compressor has a problem and the machine had to be taken to the workshop.It was shocking to hear that a new machine is not functioning and I asked them for a replace which they did not agree.After 10 days the machine comes back telling me the compressor had been replaced.Within 2 days I noticed the cooler was not chilling yet again on a complain ur man comes and gives the verdict that the compressor again got spoiled.Once again the machine goes to the workshop and comes back after 12days.Again my request for a exchange for anew machine was defaultered.Recently a day ago I realised the machine is not chilling, I complained and ur man once again come and checked and said the compressor again has a problem. Now Sir, enough is enough it has become intolerable. Please replace my visi cooler for a new one or else return back my money otherwise I have no option than to go to the CONSUMER FORUM.My current complaint #[protected] .My name:Mr.Bobby Madhok, mobile#[protected].Firm:FOODXPRESS(RACE COURSE GROUND-HASTINGS KOLKATA. PLEASE DO THE NEEDFUL!

Sep 7, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Jul 12, 2018

Updated by Bobby Richard Madhok My new visi cooler purchased in the end of March was delivered to me in a non functioning conditions
On complained the compressor was spoiled. Within these 4 months the visi cooler has been 3 times to the workshop on the same excuse - compressor spoiled.Once again 2 days ago the cooler is not chilling .On complain once again compressor spoiled .ENOUGH IS ENOUGH. My current complain#[protected]

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Bobby,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Aug 06, 2018

Voltas Customer Care's response Dear Bobby,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: Gurgaon, Haryana, 122003

This is regarding the Voltas windows AC which we bought recently this year on 13th May 2018 from 's.r.a retails pvt ltd'. The very next month we started facing the cooling issue and thus raised the complaint with the Voltas. Complaint request No is - [protected]. Voltas technician visited u and suggested us to get the stabilizer replaced with the dealer. We got it replaced, but issue still remains unresolved.
We called them again, they again visited and took the AC to the workshop for the further analysis and this time they replaced the compressor and AC remote both .After new compressor we are not happy with the cooling and also facing two new more issues with it i.e noise level is significantly high now and also the indicator that tells the compressor running status is not working.We Raised it again to the voltas (Complaint Request No is - [protected]) and they said they will come back again and check, though still awaiting their visit.Our point is how can new product has so many problems, compressor, stabilizer and remote they already replaced still having so many issues in it.If it was the old product we could have understood but its hardly 2 months. We can not afford it and thus expect the Voltas to fully replace the AC .I have been the Tata employee for more than 10 years and know how important is the customer satisfaction for them, having said that expects the positive response from them.

Regards
Gaurav Gupta
[protected]

Aug 13, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

Voltas Customer Care's response Dear Gaurav,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

My Product is in 5 Year warranty, but voltas is still charging money for it.

I also got following mail
1) 5 year comprehensive warranty ( 1 + 4 year extended) on functional parts, Gas Charging & labor ( for Repairs or replacements except plastic parts like grill, louvers. Etc, of the air conditioner for a period of 60 months from the date of purchase)

I registered SR [protected] on 6th July 2018, But they cancelled it b/c I refused money they are asking, The I again registered complaint on 9Th july [protected]. They have now again cancelling citing same reason .

According to them gas filling is not covered in warranty, I have got mail that clearly specify that gas charging is covered in warranty.

It have been since 6th July, I am suffering, all days I spend 6-8 hour speaking to voltas AC customer care,

Please look into this.

Sep 7, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Vineet,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Aug 07, 2018

Voltas Customer Care's response Dear Vineet,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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In the age of quick response and customer service one company called VOLTAS is living in fools paradise.
I wonder why Voltas manufacturing 3rd class AC which they cant service. Actually the AC is not even 3rd class but NO CLASS.
SHAMELESS service team. They will take away AC in the name of repair and return after minimum 60 days because parts not available.
Voltas will take money from you in the name of AMC and never respond because the money is already in their pocket

Either the parts are issued by company and the service team is selling them in market OR may be company has no spare parts. In Both the cases Voltas and its team is robbing customers.

The directors and management should do some other respectable work like sweeping floors, picking garbage etc as these professions are responsible enough and making the society better

Beware of Cheater VOLTAS.

Aug 11, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Voltas Customer Care's response Dear Dipak,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Address: 560066

I have bought an Inverter Split AC and Sent an SMS 'WTA' to [protected] with in a 3 days of purchase for warranty extension but got no response from your side. Alternatively i have registered my product on http://voltasac.com but got no warranty extension email from your side .It has been more that 40 Days but nothing from your end. Its very frustrating and never expected this thing from TATA Brand of product.

I have mailed to [protected]@conneqtcorp.com and talked to voltas customer care as well but still situation is same.

Please let me know what else needs to be done from my end.

Thanks & Regards,
Ashu Jain
+91-[protected]

Voltas customer support has been notified about the posted complaint.

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A

ak.100

May 15, 2020

water leakage in voltas split ac ..technician visited bt again same problem persist. product is under warrenty
Request No [protected]

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Voltas Customer Care's response, May 21, 2020

Verified Support

Dear Customer(ak.100),

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team

Voltas Customer Care's response, Jun 2, 2020

Verified Support

Dear Customer(ak.100),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

H

[email protected]

Jul 25, 2021

Attached invoice of purchased Voltas ac 1 ton

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Voltas Customer Care's response, Jul 26, 2021

Verified Support

Dear Harvinder,

We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.

Regards,
Voltas Online Team

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Address: Aligarh, Uttar Pradesh, 202001

Purchased split AC and lodged request to installation on 29/june/2018, till date no body has come for its free installation as promised by company. daily they are saying today or tomorrow the person will come. the same response from service centre and toll free number and sending messages that your complaint has been rectified even though installation still pending.
thanks
Aligarh

Aug 24, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Customer(guptagaur),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Address: Faridabad, Haryana, 121002

I had purchased Voltas Inverter AC 1.5 T 185 VH vide invoice no. SLA[protected] from Croma Faridabad on 24/03/2018 amounting to Rs 59489/=. The AC was installed during last week od Apr.The ac is not working properlr since installation. and i have been facing issues with this. The cooling is not sufficient. The ac is very loud. There is water coming in the indoor unit of the ac

I registered a complaint and had to follow these people contineously almost daily., The technician visited my house several times bur issue not resolved. . Technician said every time there is nothing wrong with this and just the filter requires cleaning. But during last visit he told that some plate inside the AV had broken and it will take 10 days to replace.

It means that damaged AC was supplied to me, Therefore it is requested to replace the defective AC at the earliest.

Aug 11, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Voltas Customer Care's response Dear Customer(ravinhpc),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Y

yadav.omveer

from Delhi, Delhi

Jul 11, 2018

I register my ac service request 27 june 2018.
request no is [protected]. his men engg lalbahadur chauhan phone [protected]. and he is not coming home. And i call 2 times costumer number but no action please action . my ac is do fast please. contact no [protected]

regards
sourabh yadav

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Sir...
I have bought a new Volta's Ac around 2 months back and it is not cooling for last 20 days I have 20 times lodged the complaint but till now the issues is as it is.I am totally harassed and dissatisfied with the voltas customer care.I have lodged my complaint no [protected] around 18 days back and the technician visited my home twice but every time the technicians made some pretext and went away. I daily call the customer care and they make fool of me on daily basis saying that today the issue will be resolved but that today never comes-

So i humbly request voltas to resolve the issue otherwise I will have to take other measures to get the issue resolved

Kind Regards
Puneet kr malik
[protected]
[protected]

Aug 24, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Puneet,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: Mumbai City, Maharashtra, 400037

Website: Voltas

Mu hardly one year old 1.5 ton window airconditioner stopped cooling so I contacted their customer service center as it was covered under comprehensive AMC. They sent their authorized agent from agency called United Nation for repairs. They said it was a case of gas leakage and they will have to take it to their shop for repairs. After they took it and after two days when they returned airconditioner, I noticed severe damage to front and back cooling coil and compressor coil. When I questioned the technician who had come from United Nation, he accepted this damage saying it could have happened either while transporting or at the workshop.
I obviously again lodged complaint with Voltas customer service center and they again sent Voltas technician to assess damage. He took photographs of damage to be sent to his senior. In the meantime, on the advice of Voltas, united nations technician again came to visit me just to convince me that such damage is normal and I should withdraw my complaint as it would cost him money. And next day I received SMS from Voltas saying my complaints would be closed as repairs were done by an outsider or unauthorized agency!! This was shocking as I didn't expect this kind of cheating from Voltas as they had sent this agency for repairs.
Till now despite several visits by United Nations agency and Voltas technician, my airconditioner coils are not replaced.

This kind of harassment by a well known and reputed brand like Voltas is not expected

Aug 23, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2018

Voltas Customer Care's response Dear Ramesh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jul 10, 2018

Voltas Customer Care's response Dear Ramesh,

Thanks for sharing the requisite details with us. We'll get in touch shortly with an update on this concern.

Regards,
Voltas Online Team

Jul 17, 2018

Updated by ramesh thapar Today they have returned and installed my airconditioner after repairs. Let's see how it performs in coming days. I will reserve my final say for next 10- 15 days.

Verified Support

Jul 23, 2018

Voltas Customer Care's response Dear Ramesh,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards
Voltas Online Team

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Address: 829202

Mera hotel pratikcha me invertor a.C. 6pcs laga hua hai mera a.C kharab ho gaya uske baad hamne complain kiya complan ke 10 din baad service center daltonganj se koi mechenic aaya aur bola chuha kat diya hai kit badlna hoga ek kit ka 4500 bataya 3 a.C me ye problum tha usne mere a.C se us kit ko khol liya aur bola sample le ja rahe hain full advance kit ka dena hoga hamne 4000/= advance diya uske baad 2 mahine baad wo aaya a.C me aadha kaam kiya aur bola 50% paisa de dijiye abar ayenge pura kaam ho jayega pura paisa de dijiyega saman voltas ke pass nahi hai ajj 3 mahine gujar gaye na mera a.C. Bana aur na hi mera saman lakar diya ye kaisi voltas co hai jo a.C. Sales karti hai servece 6 month baad deti hai

Aug 9, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Voltas Customer Care's response Dear Shyam,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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K

Kastdayak

from Bihar Sharif, Bihar

Jul 10, 2018

Service provider is asking Rs 4600.00 against replacement of 1.4 T window a/c compressor which is under warranty.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

We have been calling the Voltas service centre and following up with our complaints everyday since 11th June.
We had bought 3 Inverter AC's, all 1.5 Ton.

It gives an Err message in the display field and would shut down after 10 mins o[censored]sage. A complaint was raised, the technician visited but he later said that he has changed the wrong card and till has not come back with the new one. It has been a month now.

I logged another complaint with the ASM Noida.

The technician visited after 2 days and said that the controller of the outer unit is not working and will have to be changed. This is something that we knew already but it has been more than a month which has not been fixed. Everytime we call, they would say that the controller is not available in stock and will let us know. But they never do.
This is the level of incompetent service your team gives.
A number is always given by your Representative sitting in the call centre- [protected] for Apprehensive Service Centre, Ghaziabad. Nobody has ever answered this phone. Totally useless!!!

Below are a few complaint reference not for the same issues - [protected], [protected], [protected], [protected].

Please send someone with a solution to the problem and not just come to visit and check and never come back to fix your machines. Please re-direct this to the correct person and fix this.

Regd mob no: [protected]

Aug 9, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Voltas Customer Care's response Dear Shivenderjeet,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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K

kaurharpreet89

from Delhi, Delhi

Jul 10, 2018

Hi, Please send your representative for check my new purchase AC from Satyam electronic Janak Puri.
Some leakage issue with my ac
So kindly arrange the visit on most urgent basis.
Regards
Harpreet
Reg no-[protected]

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A

ahemed

from Nagram, Uttar Pradesh

Jul 11, 2018

I have purchased a Voltas desert cooler, after few months it's water tank alarms start beeping and water is not coming when cooler start after 1 Minutes water tank alarms start beeping and water pump failed to work..

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Voltas Customer Care's response, Jul 12, 2018

Verified Support

Dear Ahemed,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, Jul 20, 2018

Verified Support

Dear Ahemed,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].
Have a nice day.

Regards,
Voltas Online Team

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Address: New Delhi, Delhi, 110021

I purchased an AC from TATA Cliq and the AC was delivered 4 days ago. The request for installation was given. When the technician called he said he will only put the wire in place and start the AC. then who will put the AC in the window and the supporting wood and ply covering... he said its not his job. Contacted the helpline... the helpline was only interested in putting me through the technician and no one else. On much insistence for was connected to My Gupta... he said that the technician will do the fixing of the AC in the window... but again the local technician said he will not do it. Voltas is playing football with installation of the AC.

Please ask someone senior from Voltas to talk to me... this is probably the worst service I have received from any agency till date.

Aug 24, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Shobhit,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Address: 831013

Complain lodged vide complain No-[protected] on 30.06.2018.Mechenic visited same day and declared that compressor is defective and M/C is to be taken to service center for compressor replacement as compressor is under warranty/C purchased date verified as April 2016.
Service center called up and asked to pay a sum of Rs.4600.00 against the replacement of accessories of compressor. Since compressor is under warranty, I have decline to pay .After that every day I used to get a auto generated message to cancel the complain as customer is not responding.
For me it is difficult to digest how come a Tata Group company can indulged in such a fraud who claims words most ethical company. Secondly which type of warranty is this where you need to pay against compressor replacement.
Till now M/C is with service center and without further update.Kindly advice whether I should move to police station for lodging FIR against service center or consumer court against voltas company to settle this.

Or I shoul

Aug 9, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Voltas Customer Care's response Dear Sanjay,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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S

sanjay.kumar8

from Jamshedpur, Jharkhand

Jul 9, 2018

Got a message from Voltas team that Complain No [protected] is closed without resolving the issue.After talking to helpline no new call has been log vide request no-[protected] on[protected].
Unable to understand what you people want to prove by cancelling one request after other without resolving it .
Is it ethical ?
When I can get my A/C in working condition ?
Already 8 days eaten away .

Reply

Voltas Customer Care's response, Jul 24, 2018

Verified Support

Dear Sanjay,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected].

Regards,
Voltas Online Team

Voltas Customer Care's response, Aug 6, 2018

Verified Support

Dear Sanjay,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].
Have a nice day.

Regards,
Voltas Online Team

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Address: Chennai, Tamil Nadu, 600100

Hi, this is soundar, I had purchased air cooler 2months back and last 19/6/18 cooler's pump has beeb not working, I complained customer care, they arranged the agency and they came and saw the cooler and told me pump is repair and they will replace within 3 days.today 6/7/18 there is no resopnse from their side often I have been calling them, they are not giving any response.what to do?pls mail me.[protected]@gmail.com. contact:[protected]

Aug 16, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Jul 06, 2018

Updated by Soundar Swami Voltas — air cooler pump

1 Review
Soundar Swami on Jul 6, 2018
Mark as Resolved

Hi, this is soundar, I had purchased air cooler 2months back and last 19/6/18 cooler's pump has beeb not working, I complained customer care, they arranged the agency and they came and saw the cooler and told me pump is repair and they will replace within 3 days.today 6/7/18 there is no resopnse from their side often I have been calling them, they are not giving any response.what to do?pls mail me.[protected]@gmail.com. contact:[protected]

Verified Support

Jul 09, 2018

Voltas Customer Care's response Dear Soundar,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jul 16, 2018

Voltas Customer Care's response Dear Soundar,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: 841417

Rp gupta masrakh saaran near by durga mandir mai voltas care me baat kiya tha 2 july ko ki mera acc open nahi ho raha h .mera request no [protected] message kiya gaya or chapra ka barjesh kr singh ka no message pe diya gaya unka no mob ka ye hai [protected] jinse baat karne pe bolte hai ki ladka gaya h nikal chuka h her roj yahi bolte h 5 july ko hm ne bo b k singh se to galat dang se baat kiye or bole ki kuch nahi ukhar paiyega mera mai roj masrakh me aata hu .bilku gunda ki tarah baat kiya ab mai kiske paas bolu aap jald se jald is pe karvai kare aap se yahi request h

Aug 16, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Voltas Customer Care's response Dear Rohit,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jul 16, 2018

Voltas Customer Care's response Dear Rohit,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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D

Diksha Sethi

from Gurgaon, Haryana

Jul 6, 2018

Hi

Please send a engineer at earliest

Thanks
[protected]

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Address: 700048

Sir...i am totally harassed and dissatisfied with the voltas customer care.I have lodged my complaint no [protected] on 27/06/2018 and the technician visited my home and taken Rs.2200/- from me for resolving the issue but from the second day the problem was as it is.

After trying many times i have again lodged complain via complaint no [protected] and again the techincian visited my home and confirm that the issue resolved but again on 06/07/2018 my AC not working properly and non cooling problem stand as it is.

So i am requesting voltas that as an esteem customer please help so that my family not suffer this inconvinence.That this as very urgent matter.

Thanking you,
Varun Banthia

Aug 9, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Voltas Customer Care's response Dear Varun,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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