Voltas Complaints & Reviews

I had purchased a 320 litres visi cooler in the end of March.When the machine arrived it was not functioning, on complaining ur company representative arrived and on checking he said the compressor has a problem and the machine had to be taken to the workshop.It was shocking to hear that a new machine is not functioning and I asked them for a replace which they did not agree.After 10 days the machine comes back telling me the compressor had...

This is regarding the Voltas windows AC which we bought recently this year on 13th May 2018 from 's.r.a retails pvt ltd'. The very next month we started facing the cooling issue and thus raised the complaint with the Voltas. Complaint request No is - [protected]. Voltas technician visited u and suggested us to get the stabilizer replaced with the dealer. We got it replaced, but issue still remains unresolved.
We called them again, they again visited and took the AC to the workshop for the further analysis and this time they replaced the compressor and AC remote both .After new compressor we are not happy with the cooling and also facing two new more issues with it i.e noise level is significantly high now and also the indicator that tells the compressor running status is not working.We Raised it again to the voltas (Complaint Request No is - [protected]) and they said they will come back again and check, though still awaiting their visit.Our point is how can new product has so many problems, compressor, stabilizer and remote they already replaced still having so many issues in it.If it was the old product we could have understood but its hardly 2 months. We can not afford it and thus expect the Voltas to fully replace the AC .I have been the Tata employee for more than 10 years and know how important is the customer satisfaction for them, having said that expects the positive response from them.

Regards
Gaurav Gupta
[protected]

My Product is in 5 Year warranty, but voltas is still charging money for it.

I also got following mail
1) 5 year comprehensive warranty ( 1 + 4 year extended) on functional parts, Gas Charging & labor ( for Repairs or replacements except plastic parts like grill, louvers. Etc, of the air conditioner for a period of 60 months from the date of purchase)

I registered SR [protected] on 6th July 2018, But they cancelled it b/c I refused money they are asking, The I again registered complaint on 9Th july [protected]. They have now again cancelling citing same reason .

According to them gas filling is not covered in warranty, I have got mail that clearly specify that gas charging is covered in warranty.

It have been since 6th July, I am suffering, all days I spend 6-8 hour speaking to voltas AC customer care,

Please look into this.

In the age of quick response and customer service one company called VOLTAS is living in fools paradise.
I wonder why Voltas manufacturing 3rd class AC which they cant service. Actually the AC is not even 3rd class but NO CLASS.
SHAMELESS service team. They will take away AC in the name of repair and return after minimum 60 days because parts not available.
Voltas will take money from you in the name of AMC and never respond because the money is already in their pocket

Either the parts are issued by company and the service team is selling them in market OR may be company has no spare parts. In Both the cases Voltas and its team is robbing customers.

The directors and management should do some other respectable work like sweeping floors, picking garbage etc as these professions are responsible enough and making the society better

Beware of Cheater VOLTAS.

I have bought an Inverter Split AC and Sent an SMS 'WTA' to [protected] with in a 3 days of purchase for warranty extension but got no response from your side. Alternatively i have registered my product on http://voltasac.com but got no warranty extension email from your side .It has been more that 40 Days but nothing from your end. Its very frustrating and never expected this thing from TATA Brand of product.

I have mailed to [protected]@conneqtcorp.com and talked to voltas customer care as well but still situation is same.

Please let me know what else needs to be done from my end.

Thanks & Regards,
Ashu Jain
+91-[protected]

Purchased split AC and lodged request to installation on 29/june/2018, till date no body has come for its free installation as promised by company. daily they are saying today or tomorrow the person will come. the same response from service centre and toll free number and sending messages that your complaint has been rectified even though installation still pending.
thanks
Aligarh

I had purchased Voltas Inverter AC 1.5 T 185 VH vide invoice no. SLA[protected] from Croma Faridabad on 24/03/2018 amounting to Rs 59489/=. The AC was installed during last week od Apr.The ac is not working properlr since installation. and i have been facing issues with this. The cooling is not sufficient. The ac is very loud. There is water coming in the indoor unit of the ac

I registered a complaint and had to follow these people contineously almost daily., The technician visited my house several times bur issue not resolved. . Technician said every time there is nothing wrong with this and just the filter requires cleaning. But during last visit he told that some plate inside the AV had broken and it will take 10 days to replace.

It means that damaged AC was supplied to me, Therefore it is requested to replace the defective AC at the earliest.

Sir...
I have bought a new Volta's Ac around 2 months back and it is not cooling for last 20 days I have 20 times lodged the complaint but till now the issues is as it is.I am totally harassed and dissatisfied with the voltas customer care.I have lodged my complaint no [protected] around 18 days back and the technician visited my home twice but every time the technicians made some pretext and went away. I daily call the customer care and they make fool of me on daily basis saying that today the issue will be resolved but that today never comes-

So i humbly request voltas to resolve the issue otherwise I will have to take other measures to get the issue resolved

Kind Regards
Puneet kr malik
[protected]
[protected]

Mu hardly one year old 1.5 ton window airconditioner stopped cooling so I contacted their customer service center as it was covered under comprehensive AMC. They sent their authorized agent from agency called United Nation for repairs. They said it was a case of gas leakage and they will have to take it to their shop for repairs. After they took it and after two days when they returned airconditioner, I noticed severe damage to front and back cooling coil and compressor coil. When I questioned the technician who had come from United Nation, he accepted this damage saying it could have happened either while transporting or at the workshop.
I obviously again lodged complaint with Voltas customer service center and they again sent Voltas technician to assess damage. He took photographs of damage to be sent to his senior. In the meantime, on the advice of Voltas, united nations technician again came to visit me just to convince me that such damage is normal and I should withdraw my complaint as it would cost him money. And next day I received SMS from Voltas saying my complaints would be closed as repairs were done by an outsider or unauthorized agency!! This was shocking as I didn't expect this kind of cheating from Voltas as they had sent this agency for repairs.
Till now despite several visits by United Nations agency and Voltas technician, my airconditioner coils are not replaced.

This kind of harassment by a well known and reputed brand like Voltas is not expected

Mera hotel pratikcha me invertor a.C. 6pcs laga hua hai mera a.C kharab ho gaya uske baad hamne complain kiya complan ke 10 din baad service center daltonganj se koi mechenic aaya aur bola chuha kat diya hai kit badlna hoga ek kit ka 4500 bataya 3 a.C me ye problum tha usne mere a.C se us kit ko khol liya aur bola sample le ja rahe hain full advance kit ka dena hoga hamne 4000/= advance diya uske baad 2 mahine baad wo aaya a.C me aadha kaam kiya aur bola 50% paisa de dijiye abar ayenge pura kaam ho jayega pura paisa de dijiyega saman voltas ke pass nahi hai ajj 3 mahine gujar gaye na mera a.C. Bana aur na hi mera saman lakar diya ye kaisi voltas co hai jo a.C. Sales karti hai servece 6 month baad deti hai

We have been calling the Voltas service centre and following up with our complaints everyday since 11th June.
We had bought 3 Inverter AC's, all 1.5 Ton.

It gives an Err message in the display field and would shut down after 10 mins o[censored]sage. A complaint was raised, the technician visited but he later said that he has changed the wrong card and till has not come back with the new one. It has been a month now.

I logged another complaint with the ASM Noida.

The technician visited after 2 days and said that the controller of the outer unit is not working and will have to be changed. This is something that we knew already but it has been more than a month which has not been fixed. Everytime we call, they would say that the controller is not available in stock and will let us know. But they never do.
This is the level of incompetent service your team gives.
A number is always given by your Representative sitting in the call centre- [protected] for Apprehensive Service Centre, Ghaziabad. Nobody has ever answered this phone. Totally useless!!!

Below are a few complaint reference not for the same issues - [protected], [protected], [protected], [protected].

Please send someone with a solution to the problem and not just come to visit and check and never come back to fix your machines. Please re-direct this to the correct person and fix this.

Regd mob no: [protected]

I purchased an AC from TATA Cliq and the AC was delivered 4 days ago. The request for installation was given. When the technician called he said he will only put the wire in place and start the AC. then who will put the AC in the window and the supporting wood and ply covering... he said its not his job. Contacted the helpline... the helpline was only interested in putting me through the technician and no one else. On much insistence for was connected to My Gupta... he said that the technician will do the fixing of the AC in the window... but again the local technician said he will not do it. Voltas is playing football with installation of the AC.

Please ask someone senior from Voltas to talk to me... this is probably the worst service I have received from any agency till date.

Complain lodged vide complain No-[protected] on 30.06.2018.Mechenic visited same day and declared that compressor is defective and M/C is to be taken to service center for compressor replacement as compressor is under warranty/C purchased date verified as April 2016.
Service center called up and asked to pay a sum of Rs.4600.00 against the replacement of accessories of compressor. Since compressor is under warranty, I have decline to pay .After that every day I used to get a auto generated message to cancel the complain as customer is not responding.
For me it is difficult to digest how come a Tata Group company can indulged in such a fraud who claims words most ethical company. Secondly which type of warranty is this where you need to pay against compressor replacement.
Till now M/C is with service center and without further update.Kindly advice whether I should move to police station for lodging FIR against service center or consumer court against voltas company to settle this.

Or I shoul

Hi, this is soundar, I had purchased air cooler 2months back and last 19/6/18 cooler's pump has beeb not working, I complained customer care, they arranged the agency and they came and saw the cooler and told me pump is repair and they will replace within 3 days.today 6/7/18 there is no resopnse from their side often I have been calling them, they are not giving any response.what to do?pls mail me.[protected]@gmail.com. contact:[protected]

Rp gupta masrakh saaran near by durga mandir mai voltas care me baat kiya tha 2 july ko ki mera acc open nahi ho raha h .mera request no [protected] message kiya gaya or chapra ka barjesh kr singh ka no message pe diya gaya unka no mob ka ye hai [protected] jinse baat karne pe bolte hai ki ladka gaya h nikal chuka h her roj yahi bolte h 5 july ko hm ne bo b k singh se to galat dang se baat kiye or bole ki kuch nahi ukhar paiyega mera mai roj masrakh me aata hu .bilku gunda ki tarah baat kiya ab mai kiske paas bolu aap jald se jald is pe karvai kare aap se yahi request h

Sir...i am totally harassed and dissatisfied with the voltas customer care.I have lodged my complaint no [protected] on 27/06/2018 and the technician visited my home and taken Rs.2200/- from me for resolving the issue but from the second day the problem was as it is.

After trying many times i have again lodged complain via complaint no [protected] and again the techincian visited my home and confirm that the issue resolved but again on 06/07/2018 my AC not working properly and non cooling problem stand as it is.

So i am requesting voltas that as an esteem customer please help so that my family not suffer this inconvinence.That this as very urgent matter.

Thanking you,
Varun Banthia

I have purchased 1.5 ton 183viy inverter split ac from baruipur Great Eastern on 24/12/2016. As I am staying at Kharagpur so they delivered it from Kharagpur Great Eastern .But from the starting the remote of the air conditioner thus not work properly, so I have made a service complain and the person who came for servicing told me that remote is not working properly we will change it as soon as we have it in our stock. But already 1 and half years spent and till they did not change the remote.

another problem is that when I switched on the ac it worked 20to 24 minutes continuously but after that it stopped and then show u3 or df..

We have bought a new voltas ac on 27th april 2018 and within a week the machine stopped working. They did something to it but again we saw some problems and now we are facing problem in a/c and for this company people ask for money to repair it, our ac is on warranty period. We call on customer number but we can’t get satisfied answer. I regret to say that voltas ac are worst within 3months we face lot of problem because of ac. Technician come and ask for money... What is this??? I need a reply as soon as possible.
It is the final reminder, otherwise we would take this matter to consumer court againts the company.
Model no.-voltas183jy
Serial no. Indoor-4551952b17eco4975
Regards
Rajesh kumarr

We have bought a new voltas ac on 27th april 2018 and within a week the machine stopped working. They did something to it but again we saw some problems and now we are facing problem in a/c and for this company people ask for money to repair it, our ac is on warranty period. We call on customer number but we can’t get satisfied answer. I regret to say that voltas ac are worst within 3months we face lot of problem because of ac. Technician come and ask for money... What is this??? I need a reply as soon as possible.
It is the final reminder, otherwise we would take this matter to consumer court againts the company.
Model no.-voltas183jy
Serial no. Indoor-4551952b17eco4975
Regards
Rajesh kumar

I purchased a 1 ton split ac from tata cliq of which i was given an offer of free installation, i requested to voltas on 25.06.2018, to install my ac, but till date 04.07.2018 my ac has yet not been installed. I was shared a no of some associate who told me if you pay for the installation then only ac will be installed.

Worst service from voltas, the customer care senior executive even did not care to follow inspite of so much delay.