Voltas Complaints & Reviews

Sir...
I have bought a new Volta's Ac around 2 months back and it is not cooling for last 20 days I have 20 times lodged the complaint but till now the issues is as it is.I am totally harassed and dissatisfied with the voltas customer care.I have lodged my complaint no [protected] around 18 days back and the technician visited my home twice but every time the technicians made some pretext and went away. I daily call the customer care and they make fool of me on daily basis saying that today the issue will be resolved but that today never comes-

So i humbly request voltas to resolve the issue otherwise I will have to take other measures to get the issue resolved

Kind Regards
Puneet kr malik
[protected]
[protected]

Mu hardly one year old 1.5 ton window airconditioner stopped cooling so I contacted their customer service center as it was covered under comprehensive AMC. They sent their authorized agent from agency called United Nation for repairs. They said it was a case of gas leakage and they will have to take it to their shop for repairs. After they took it and after two days when they returned airconditioner, I noticed severe damage to front and back cooling coil and compressor coil. When I questioned the technician who had come from United Nation, he accepted this damage saying it could have happened either while transporting or at the workshop.
I obviously again lodged complaint with Voltas customer service center and they again sent Voltas technician to assess damage. He took photographs of damage to be sent to his senior. In the meantime, on the advice of Voltas, united nations technician again came to visit me just to convince me that such damage is normal and I should withdraw my complaint as it would cost him money. And next day I received SMS from Voltas saying my complaints would be closed as repairs were done by an outsider or unauthorized agency!! This was shocking as I didn't expect this kind of cheating from Voltas as they had sent this agency for repairs.
Till now despite several visits by United Nations agency and Voltas technician, my airconditioner coils are not replaced.

This kind of harassment by a well known and reputed brand like Voltas is not expected

Mera hotel pratikcha me invertor a.C. 6pcs laga hua hai mera a.C kharab ho gaya uske baad hamne complain kiya complan ke 10 din baad service center daltonganj se koi mechenic aaya aur bola chuha kat diya hai kit badlna hoga ek kit ka 4500 bataya 3 a.C me ye problum tha usne mere a.C se us kit ko khol liya aur bola sample le ja rahe hain full advance kit ka dena hoga hamne 4000/= advance diya uske baad 2 mahine baad wo aaya a.C me aadha kaam kiya aur bola 50% paisa de dijiye abar ayenge pura kaam ho jayega pura paisa de dijiyega saman voltas ke pass nahi hai ajj 3 mahine gujar gaye na mera a.C. Bana aur na hi mera saman lakar diya ye kaisi voltas co hai jo a.C. Sales karti hai servece 6 month baad deti hai

We have been calling the Voltas service centre and following up with our complaints everyday since 11th June.
We had bought 3 Inverter AC's, all 1.5 Ton.

It gives an Err message in the display field and would shut down after 10 mins o[censored]sage. A complaint was raised, the technician visited but he later said that he has changed the wrong card and till has not come back with the new one. It has been a month now.

I logged another complaint with the ASM Noida.

The technician visited after 2 days and said that the controller of the outer unit is not working and will have to be changed. This is something that we knew already but it has been more than a month which has not been fixed. Everytime we call, they would say that the controller is not available in stock and will let us know. But they never do.
This is the level of incompetent service your team gives.
A number is always given by your Representative sitting in the call centre- [protected] for Apprehensive Service Centre, Ghaziabad. Nobody has ever answered this phone. Totally useless!!!

Below are a few complaint reference not for the same issues - [protected], [protected], [protected], [protected].

Please send someone with a solution to the problem and not just come to visit and check and never come back to fix your machines. Please re-direct this to the correct person and fix this.

Regd mob no: [protected]

I purchased an AC from TATA Cliq and the AC was delivered 4 days ago. The request for installation was given. When the technician called he said he will only put the wire in place and start the AC. then who will put the AC in the window and the supporting wood and ply covering... he said its not his job. Contacted the helpline... the helpline was only interested in putting me through the technician and no one else. On much insistence for was connected to My Gupta... he said that the technician will do the fixing of the AC in the window... but again the local technician said he will not do it. Voltas is playing football with installation of the AC.

Please ask someone senior from Voltas to talk to me... this is probably the worst service I have received from any agency till date.

Complain lodged vide complain No-[protected] on 30.06.2018.Mechenic visited same day and declared that compressor is defective and M/C is to be taken to service center for compressor replacement as compressor is under warranty/C purchased date verified as April 2016.
Service center called up and asked to pay a sum of Rs.4600.00 against the replacement of accessories of compressor. Since compressor is under warranty, I have decline to pay .After that every day I used to get a auto generated message to cancel the complain as customer is not responding.
For me it is difficult to digest how come a Tata Group company can indulged in such a fraud who claims words most ethical company. Secondly which type of warranty is this where you need to pay against compressor replacement.
Till now M/C is with service center and without further update.Kindly advice whether I should move to police station for lodging FIR against service center or consumer court against voltas company to settle this.

Or I shoul

Hi, this is soundar, I had purchased air cooler 2months back and last 19/6/18 cooler's pump has beeb not working, I complained customer care, they arranged the agency and they came and saw the cooler and told me pump is repair and they will replace within 3 days.today 6/7/18 there is no resopnse from their side often I have been calling them, they are not giving any response.what to do?pls mail me.[protected]@gmail.com. contact:[protected]

Rp gupta masrakh saaran near by durga mandir mai voltas care me baat kiya tha 2 july ko ki mera acc open nahi ho raha h .mera request no [protected] message kiya gaya or chapra ka barjesh kr singh ka no message pe diya gaya unka no mob ka ye hai [protected] jinse baat karne pe bolte hai ki ladka gaya h nikal chuka h her roj yahi bolte h 5 july ko hm ne bo b k singh se to galat dang se baat kiye or bole ki kuch nahi ukhar paiyega mera mai roj masrakh me aata hu .bilku gunda ki tarah baat kiya ab mai kiske paas bolu aap jald se jald is pe karvai kare aap se yahi request h

Sir...i am totally harassed and dissatisfied with the voltas customer care.I have lodged my complaint no [protected] on 27/06/2018 and the technician visited my home and taken Rs.2200/- from me for resolving the issue but from the second day the problem was as it is.

After trying many times i have again lodged complain via complaint no [protected] and again the techincian visited my home and confirm that the issue resolved but again on 06/07/2018 my AC not working properly and non cooling problem stand as it is.

So i am requesting voltas that as an esteem customer please help so that my family not suffer this inconvinence.That this as very urgent matter.

Thanking you,
Varun Banthia

I have purchased 1.5 ton 183viy inverter split ac from baruipur Great Eastern on 24/12/2016. As I am staying at Kharagpur so they delivered it from Kharagpur Great Eastern .But from the starting the remote of the air conditioner thus not work properly, so I have made a service complain and the person who came for servicing told me that remote is not working properly we will change it as soon as we have it in our stock. But already 1 and half years spent and till they did not change the remote.

another problem is that when I switched on the ac it worked 20to 24 minutes continuously but after that it stopped and then show u3 or df..

We have bought a new voltas ac on 27th april 2018 and within a week the machine stopped working. They did something to it but again we saw some problems and now we are facing problem in a/c and for this company people ask for money to repair it, our ac is on warranty period. We call on customer number but we can’t get satisfied answer. I regret to say that voltas ac are worst within 3months we face lot of problem because of ac. Technician come and ask for money... What is this??? I need a reply as soon as possible.
It is the final reminder, otherwise we would take this matter to consumer court againts the company.
Model no.-voltas183jy
Serial no. Indoor-4551952b17eco4975
Regards
Rajesh kumarr

We have bought a new voltas ac on 27th april 2018 and within a week the machine stopped working. They did something to it but again we saw some problems and now we are facing problem in a/c and for this company people ask for money to repair it, our ac is on warranty period. We call on customer number but we can’t get satisfied answer. I regret to say that voltas ac are worst within 3months we face lot of problem because of ac. Technician come and ask for money... What is this??? I need a reply as soon as possible.
It is the final reminder, otherwise we would take this matter to consumer court againts the company.
Model no.-voltas183jy
Serial no. Indoor-4551952b17eco4975
Regards
Rajesh kumar

I purchased a 1 ton split ac from tata cliq of which i was given an offer of free installation, i requested to voltas on 25.06.2018, to install my ac, but till date 04.07.2018 my ac has yet not been installed. I was shared a no of some associate who told me if you pay for the installation then only ac will be installed.

Worst service from voltas, the customer care senior executive even did not care to follow inspite of so much delay.

I bought a cooler Voltas on 28.04.2018 from M/s Mahima Enterprises, Sanjay palace, Agra and the cooler is not working properly. After so may complaints and Technical person's visit my product is still not working. From the last two compliants your customer support had said that we'll replace the cooler but it is still now replace.

My mother is an heart patient and she met with an accident (electric shock) from the last 2 times after repairing it by your technician.

This is my humble request for replacement of the cooler as it is not working properly from the date of purchase. Hope to get a response from you soon.

RATING: 0

Thanks & Regards
Saurabh Sood
+91 [protected]
Address: 66 North Vijay Nagar Colony, Agra-282004

Dear Voltas Team,
I have purchased a Voltas air conditioner one month earlier. Actually main problem is water leaking in front of the air conditioner. Ihave logged a same complaint 5-6 times in within a month but not resolved the problem.

I think that either air conditioner is defective or installation is not correct.

Request you to kindly replace my air conditioner ASAP

The ac is not even 2 months old and i have been facing issues with this. The cooling is not sufficient. The ac is very loud. There is water coming in the indoor unit of the ac

I registered a complaint and had to follow these people up for 7 days on customer care, emails and twitter before a technician visited my house. He was so overconfident and said there is nothing wrong with this and just the filter requires cleaning.

Barely a day after the visit, there is water flowing in the indoor unit. I have small baby at home and it might prove too risky or her.

I can't afford to have a faulty piece at home and keep following up with them for indefinite period before they come and cater to my complaint.

Its been only 2 month since we purchased voltas ac,
With in 10 days it stopped working it's been more than 45 days. Still voltas not rectified the problem,
With in a month technician visited more than 5 times,
In these 2 month we are used that ac only for 10 days, and voltas guys are using our ac for r &d purpose only, keep service and monitoring when will we actually use it for the purpose we purchased,
We go through lots of physical and mental stress due to this,

So we asked for replacement and they are not giving.

Dear sir,

Mo contact no as :[protected]. I am providing my number that you can check my request for maintenance engineer visit in my home.

I am tried from[protected] to this date[protected] my last call. But always you customer care executive told me that they book my call in high priority and definitely engineer will visit whiten 24 hour and till date engineer not visit in my place.

At date[protected] one of your executive call me that he will visit today but after the call he did not visit. And monday dated[protected] i received a message in my mobile that i canceled my visit. So please rectify my issue as soon as possible. My contact number mention in top of the mail for any information pleas call me,

I purchased a ac from voltas but after two months it's creat problam of cooling. I complained 12th june 3018 to voltas customer care but he don't care about customer. He didn't solve my problem and today date is 1/7/18. I have very bad experience from voltas. I don't purchase anything from voltas and also suggest to my none person for not buying voltas

I purchase new voltas water dispenser for my office on 11/6/2018, from first day it's not working.
I make complaint ti customer care.
One mechenic came and repair it and fill the gas in it.
After that still not working
I am alredy making many complaint for replaced it with a new machine but voltas customer care refused to change
I want replace the diffective pc.
Or return my money back to me.
Customer care executives are saying to me for repair once again but why i repair.
So please donthe needful as early as possible.