Voltas Complaints & Reviews

Sir

I purchased a split Inverter A.C. 1.5 ton on April 27- 2018 from Tara Electronics Faridabad. Bill no is 086 and amount paid 35500/-. After 10 days of purchasing problem starts in cooling. I complaint to customer care and after 4 visits of Voltas engineers they changed outdoor unit. But same problem again. At that time Voltas engineers told for a separate electric line for a.c. I do the same. But no improvement and problem remain as it is. I call again customer care on 14 June 2018. But till 20th june. nobody comes from Voltas. I also complaint in consumer forum for this. Complaint no is 763824 and my cell no is [protected]. Voltas customer care service also not respond good.

Please change this ac or take it back and refund my money.

Sir
1. I have purchased a 2 ton ac in jul 2015 and have opted for 5 year extended warranty through voltas.
2. The ac started malfunctioning from apr 2018 for which gas charging was done on payment of ₹2200/-, since then gas charging has been done 4 times as the problem reoccurred after ever 15 days on an average.
3. On 25 jun 2018 the visiting technician informed to change the piping of ac on payment of ₹600/- per meter which is contrary to the extended warranty certificate issued to me by voltas but the technician was adamant for payment despite showing the warranty certificate documents.
4. The warranty certificate clearly states that except gas charging and plastics parts all parts are covered in extended warranty.
5. Therefore may i request you to kindly intervene to direct concerned personnel to honour the warranty terms.
Thank you
Amit mishra
Ghaziabad

The above said ac was purchased on 16thdecember, 2017 from m/s bharath electronics & appliances 383, 100 feet road, gandhipuram, coimbatore 641012.

When the equipment is switched on there is no cooling effect. It is not at all cooling the room. Simply it is running.

My details
R. Jayapalan, 39 balu garden, fci road, ganapathy, coimbatore, 641006, tamilnadu,
Mobile o. [protected] & [protected]

To

Voltas limited

Voltas house

'a' block

Dr. Babasaheb ambedkar road

Chinchpokli

Mumbai 400 033,

Subject: defective outdoor unit and poor dealership experience

Respected sir/madam,

I would like to bring to your notice the following facts and would request your kind intervention:

My name is meghna maji resident of flat 4c, naskar towers, ad 124, rabindrapally bazaar kolkata 700 101. On 16 june 2018, i purchased a voltas 183pzy-r/1.5 ton split ac-3s worth of rs 35000 on a finance mode from great eastern retail pvt ltd. Having its registered office at 20 old court house street & 21, hemanta basu sarani, kolkata pin:700 001, west bengal. A copy of the order receipt dated 16 june 2018 is attached herewith for your kind perusal.

First of all it is a huge disappointment that the dealership completely lacked in its services to provide a customer friendly atmosphere. They absolved themselves from all their responsibilities once the finance procedure got over. The contact provided for isd i. E. [protected] did not provide any cooperation after the invoice was generated.

Other astonishing fact would be the fake assurances made by the dealership that the free installation coupon would not be required in original, however on the date of installation the installer refused to complete the installation without the original coupon. I had to leave my office in between to reach the dealership to collect the original coupon and from there to my house which is approximately one hour in distance. It is pertinent to note all that to avoid a installation charge of rs 1500 i had to invest 700 rs extra in conveyance.

However on the way the installer informed me via phone that the outdoor unit is defective in nature as the condenser is damaged from inside. I informed great eastern right away however their callous behavior took me out of guard. They completely denied to exchange the outdoor unit and said that the outdoor unit shall be repaired by the service centre person. This is completely not acceptable on the ground that the product was completely new and the defect was found by the installer. The product was not even used therefore the role of service centre do not come in the way.

I therefore request you to intervene and direct the dealership to replace the damaged outdoor unit with a new one within two days from the receipt of this complaint or take the entire product in entirety. I shall not finance a repaired product which has not even seen a day in my house.

This kind of experience was not expected from a great brand like voltas and a renowned dealership like great eastern. Also kindly take steps to reimburse my travelling expenses along with a compensation of rs 5000 for the harassment caused to me and my family members.

Yours sincerely

Meghna maji

Ph no: [protected]

Good morning,
Matter today i am discussing about the service of a. C in the area of rewari, haryana. I have purchased a tata voltas split 1.5 ton a. C. On feburary/march 2017.
After impressed from the advertisement and media promotion of this a. C, i were decided to purchase the tata ac also i were became first time customer of tata voltas a. C.
My a. C. Was installed in feb 2017.in the first year i have seen problem many times related to leakage of water many times from the ac.
After the winter season when i wanted to start my ac again then according to the procedure i had called to the customer care for the first service of my ac, after that they came at my home.
After that when they were doing service i was shocked because they were using a toothbrush to clean the indoor unit of my ac and for the outdoor unit they were throwing water by a cup. When i asked to them that why are you not using proper instrument which are provided by tata voltas a. C. Than in answer they told that we are not authorised persons of voltas ac's. And our boss has not provided a single instrument to us.
At the same time i had arranged the number of area manager of tata voltas and discussed the same problem. Than he told that we would arranged the instrument next time. I asked again to him that is that service is proper than he told that it is not proper but you will not see a single problem after service.
Now i am facing problem related to the cooling of a. C.
Problem what i have faced till now only pertinent to the service as tata has not perfect trained service engineer in this area. I request to voltas that please send authorised tata voltas service engineer this time and as my previous service was not done properly so this service will be free of cost. I hope that you will resolve my problem at urgent basis.

Pawan kumar

Request no - [protected]
And [protected]

I bought this air-condition last year from voltas which is under 5 years warranty. I had cooling issues from day one. On several occasions i had called your office regarding gas leakage problem and i have realised that your team is not capable to fix the problem as i was given lot of run around, even after technician home visit no resolution was given. Last time in april 2018 teachnician have come 2-3 times to resolve the cooling issue and post their visit i had to call again after it stopped working later they replaced the compressor which took 7 days to come and now again 2 months later there is no cooling. And j have to sleep under the fan in 43°c temperature in delhi. Kindly refund the money so i can buy a new aircon as j didn't pay for the defected aircon. You guys have not been able to fix the problem. Response eagerly awaited.

It's a request if you can please do something as i am highly disappointed.

I dont know if i eill be able to recommend voltas to any of my friends and family.
Regards,

Rajesh kumar yadav
[protected]
Sanjay kumar yadav
[protected]
Rz 145 chetan vihar, gopal nagar extension. Behind railways factory, najafgarh, new delhi 110043
India

I bought this air-condition last year from voltas which is under 5 years warranty. I had cooling issues from day one. On several occasions i called you office to find out the issue first they are not capable secondly technician have come and still the process the same. Last time in april 2018 teachnician have come 2-3 times to resolve the cooling issue and post their visit i had to call again after it stopped working later they replaced the compressor which took 7 days to come and now again 2 months later there is no cooling. And j have to sleep under the fan in 43°c temperature in delhi. Kindly refund the money so i can buy a new airconas you guys have not been able to fix the problem.

Rajesh kumar yadav
[protected]
Sanjay kumar yadav
[protected]
Rz 145 chetan vihar, gopal nagar extension. Behind railways factory, najafgarh, new delhi 110043
India

》i buyed a commercial fridge 320ltr capacity from voltas direct distributor on 31/05/2018 & within 15days this refrigerator got cooling problem

》the complaint was registered on 16/06/2018 complaint no:[protected]. After that service boy came & checked refrigerator for 45min & said some spares have been gone & we will order that parts he named it as a relay.

》on 21/06/2018 we called to local service centre and asked about the spares they said it will be delivered within 3 days.

》on 22/06/2018 again we called to customer care with hopes they gave us technician manager number [protected] & we called him he said the same story that we ordered spares & it will be delivered within 2 days.

》on 24/06/2018 it means today i called to the technician manager i asked him did the parts delivered he said no & told the same story & he is talking in rude way his behaviour is not good at all. He dont even know how to talk with the customers.

》after calling to the worst technician manager ever in the country, again i called to the customer care with hope they said we send a service boy to repair the fridge again. I am not here for arguing. I just need a solution immediately.
This refrigerator is commercial we are loosing our business because o[censored]r fridge. Its been 9days still our issue is not solved. This is very bad.
& your service is very very very very bad.
U dont even bother about customers this is really bad.

Sir
Your rep came to home for service of window AC in may 18. But the service provided by ur rep is not satisfactory n cooling is also not sufficient. The installation done by dealer rep was also not suitable so it was not working efficiently. It seems that the AC is not cooling efficiently . From the First day itself AC is not giving sutable performance. But as a customer we can't easily comment that the appliance is not working. It is the company and technicians only who are authorized to declare that it is working perfectly or not
but it is not like that. Pls take action.

Regards
Vijay

[protected]

I purchased split ac on april 4 2018... Right from that date there is 2 gas leakages.. Indoor unit sound... And turbo not working even if the remote and description on website said so... The technician visiting to check are telling no problem with the unit... I told them so many issues with the unit... Please look into the issue and get my unit replaced... Tata itself is brand whom we trust... And the same customer are being cheated... U r telling one thing while selling and it technician are telling other thing... I have paid an amount for this product and i received a #... Please help me in replacement so that public trust is on brand tata and people purchase and trust tata brand... Expecting a call from your team asap

Dear team,

I would like to inform you that we are facing critical issue continuously in our split ac (183v sy). This is very pathetic as there is no appropriate support on resolution of my complain. You can trace my complain record since first month of purchasing. As soon as my first issue get resolved second issue arises.
I would like you to take a customer friendly approach towards my issues because this is getting worst day by day.in month of may-jun 2018 i have raised muliple complain but there is no permamnent solution of my complain. Therefore i request you to consider refund or exchange of my air condition.
Waiting eagerly for a valuable feedbacak from you side.

Request no. [protected] (Latest one)

I purchased voltas 1 ton ac on 30th may an i was told that installation team will do formalities of warranty registration as i was not aware of the procedure but they didn't do it, instead thy told me to contact customer care so i did same and followed the procedure of wta but since then its been more than 15 days i hvnt received any call from voltas and my warranty registration is still pending so kindly take necessary actions to resolve my issue.

Regards
Purchaser:- nishant kumar
Registered mob:- [protected]

Dear sir and madem I am not satisfied you service and your Voltas company because your service not be better and The customer has to face many problems again.I will not give opinions from anyone to buy goods from this company.(‘y dispenser defers time was spoiled and those people have not given up till date, and for 1 month we have to face a lot of problems.

Hi voltas team,

I have raised this complaint (Sr. [protected]) 3 times in 3 months. Technicians from r. S enterprises new delhi came and said this is the problem of gas leakage and they fill the gas on ac, then after 1 week ac was again starts problem, cooling was nil, then again we raise the compliant and again technician come and refill our gas again. This process repeated 3 times but no result... Plz tell me where to go now if voltas technicians are unable to found the exact issue.... I hope someone will work on this issue asap.

My voltas split inverter ac is not giving cooling upto the mark.
I had complaint about that 5-6 times.
But nothing changed.
Now i simply want an replacement or the refund for that.
Else i should go to consumer court.
Just give me the complain number for this complain.
I don't need want any repairs in my ac
It's been done though whole summer.

I bought voltas ac in[protected] but installation is not done[protected] till 10 pm and your shopkeepar says always 15 minuets or 30 minuets in reach installer boy in your house again and again this word use 20-06-18 to till[protected] pm night. So i finally result and says shopkeeper to return the ac for very very very very bad service. And 23/06/18 morning return ac completely and purchase other ac other company surely. I m very problem and frustratate because again and again lie by shopkeeper and boy. So please mind your seller service because your company name go to lower side. I say you because i m tata moters employee. Tata group bad working is not done this. Please insure this

Sant electrical civil lines bareilly

I have bought one voltas 1.5 ton split ac from prerna electronics on[protected] and we got our request number through text message from voltas, they commit in their msg that installation will be completed with in 24 hrs. But today is 22nd of june 2018 and no one come to my office for the same. I think so voltas should shut down his company, this is best option for voltas

No action taken to complen castmar helpline co no [protected] and send reemaindar massage your complain resolved free takin rs 0, aftar 3 days i am complain again no acction taken, then i am complening lndian consumer complain complain no788894, i parchas voltas 1.5 tan ac by agarwal [protected]@electronics he sell me difected ac i am complening he send tecniciyan and repair cooling sistsm not wark aftar repair ac wark proparli same problem so i want chang difected part of ac

I have purchased VOLTAS SPLIT INVERTER AC from GARIA KHOSLA. Kindly I beg you people don't buy fron Khosla Electronics. They are there to make you fool. Becaue post sales they are very ignorant. The AC was not installed for three days inspite of the fact that they promised to install it the very next day of delivery. The technician used to call me every day and asked to stay for which I had to take leave for three days.The Voltas Customer care was contacted.They did all the talking but no action was taken.I wished I could return their product.I had ailing son in my housewhen temperature rose to 40 degrees in kolkata and feeling like 47 degrees. After four days they came for installation, already rain had started . what a nightmarish experience I went through .I suggest VOLTAS AND KHOSLA both stop cheating people. It's better start begging and you shall be able to earn money. At least people won't get harassed.

Hi was buy air cooler[protected].
My air cooler have fan problem i should rise the complaint 2-5-2018 more den 1 month gone problem not solved, but complaint is closed 6-6-2018,
Are u thinking people are mental, without any information close the complaint,
I[censored] not able to solve the problem dont sale your product,
Compliant no;[protected]

We are joker for u simply closing compliant..
I[censored] not possible to solve the problem take it back item replace the amount.