Voltas Complaints & Reviews

I bought a cooler Voltas on 28.04.2018 from M/s Mahima Enterprises, Sanjay palace, Agra and the cooler is not working properly. After so may complaints and Technical person's visit my product is still not working. From the last two compliants your customer support had said that we'll replace the cooler but it is still now replace.

My mother is an heart patient and she met with an accident (electric shock) from the last 2 times after repairing it by your technician.

This is my humble request for replacement of the cooler as it is not working properly from the date of purchase. Hope to get a response from you soon.

RATING: 0

Thanks & Regards
Saurabh Sood
+91 [protected]
Address: 66 North Vijay Nagar Colony, Agra-282004

Dear Voltas Team,
I have purchased a Voltas air conditioner one month earlier. Actually main problem is water leaking in front of the air conditioner. Ihave logged a same complaint 5-6 times in within a month but not resolved the problem.

I think that either air conditioner is defective or installation is not correct.

Request you to kindly replace my air conditioner ASAP

The ac is not even 2 months old and i have been facing issues with this. The cooling is not sufficient. The ac is very loud. There is water coming in the indoor unit of the ac

I registered a complaint and had to follow these people up for 7 days on customer care, emails and twitter before a technician visited my house. He was so overconfident and said there is nothing wrong with this and just the filter requires cleaning.

Barely a day after the visit, there is water flowing in the indoor unit. I have small baby at home and it might prove too risky or her.

I can't afford to have a faulty piece at home and keep following up with them for indefinite period before they come and cater to my complaint.

Its been only 2 month since we purchased voltas ac,
With in 10 days it stopped working it's been more than 45 days. Still voltas not rectified the problem,
With in a month technician visited more than 5 times,
In these 2 month we are used that ac only for 10 days, and voltas guys are using our ac for r &d purpose only, keep service and monitoring when will we actually use it for the purpose we purchased,
We go through lots of physical and mental stress due to this,

So we asked for replacement and they are not giving.

Dear sir,

Mo contact no as :[protected]. I am providing my number that you can check my request for maintenance engineer visit in my home.

I am tried from[protected] to this date[protected] my last call. But always you customer care executive told me that they book my call in high priority and definitely engineer will visit whiten 24 hour and till date engineer not visit in my place.

At date[protected] one of your executive call me that he will visit today but after the call he did not visit. And monday dated[protected] i received a message in my mobile that i canceled my visit. So please rectify my issue as soon as possible. My contact number mention in top of the mail for any information pleas call me,

I purchased a ac from voltas but after two months it's creat problam of cooling. I complained 12th june 3018 to voltas customer care but he don't care about customer. He didn't solve my problem and today date is 1/7/18. I have very bad experience from voltas. I don't purchase anything from voltas and also suggest to my none person for not buying voltas

I purchase new voltas water dispenser for my office on 11/6/2018, from first day it's not working.
I make complaint ti customer care.
One mechenic came and repair it and fill the gas in it.
After that still not working
I am alredy making many complaint for replaced it with a new machine but voltas customer care refused to change
I want replace the diffective pc.
Or return my money back to me.
Customer care executives are saying to me for repair once again but why i repair.
So please donthe needful as early as possible.

Sir
My ac was not working properly, so i placed a request at the customer care support of voltas at 20th june 2018. Two guy from their service center came at 22nd june 2018 and took my ac, it had been eleven days no information had been provided from service center.
When i am contacting customer care they are saying that they cant contact the service center. One more thing sir one of their customer care executive provided me mobile number of their zone manager name saksham bhatnagar, when i contacted him he talked very redely.
Sir please do something.

Complaint no: [protected] logged on date: 20 june 2018

It’s been a really very bad experience dealing with voltas service center of bisrakh greater noida (West). As i have purchased a new ac on 12 june 2018.
During installation it was found that outdoor unit of air conditioner is not working and they (Installation engineer) filed a complaint on 17 june 2018. Then was attended by next technician service engineer and found that pcb is defective so he made a new complaint regarding replacement of pcb on 20 june.
Even after my regular follow ups from the complaint date. Service center just for once picked my call and said that the required part has been ordered but still not available.

I have been left with no other options, so i am writing this to you. Please coordinate with service center and get it resolved on priority basis. This air conditioner is now lying idle since last 20 days.

Thank you.
Mohit sharma ([protected])
D-1304, arihant arden, bisrakh, pin - 201306

I bought a 60l cooler as on 28.6.2018 afternoon but at the night when i stated. His on / off switch not working...
Im complain in 29th june morning but stii today's 1 july 2018. But no any tech person contact me..
I'm 3 time follow up on 30 june. Also contact on local service center no but i'm not getting any solution. This type of service and product not acceptable from tata product.. Really i'm very surprised..

Its a very bad experience dealing with voltas service centre of janak puri as i have purchased a new ac on 25/5/2018. Duting installation it was found that ac grill balde damged in pakaging and same complaint was logged and attended by service engg and report made on 28/05/2018.

But even after my regular follow ups from date of the report made for faulty grill blade to till now the service center reply that my grill is ordered but not still came to the service center.

So kindly revert that is this way tha voltas company deal with the customer. And when would i get my new grill hanged.

We bought ro water purifier 100lph in july 2017 from ultramech systems, ghatkopar west. But the installation was done in the month of january 2018 after follow up with ultramech system. After installation we made full payment. Now our machine is lying idle. The water is not coming out from the tab which is suppose to get. This we bought for our workers in factory.

Please sir, we don't have left other solution, so we are writing this to you. Please coordinate with ultramech and get it resolved on priority basis. This machine is now lying idle since last 2 months and ultramech is least bothered to do anything on the same. We agreed to pay the consumable expenses also still they are not sending their engineer. If you have any reliable engineer please ask them to call me on my mobile number [protected] and get it resolved.

We had taken this machine for the sake of voltas brand. Now we are repending after purchasing this machine.

Awaiting your response on the same

Regards,
Meenakshi shetty

Dear sir, we have purchased voltas AC: EU 183V CZT (R-410A) on[protected] from bajaj electronics, secunderabad. ON the day of purchase I contacted your costumer care to register our AC for extended warrenty and have sent and sms stating WTA to the mobile number given by them. but till date my AC was not registered for extended warranty. i have made number of calls to your customer care but no action has been taken to register our AC. in connection to this I request you to kindly do the needful.

I bought a new voltas ac from amazon but the remote was not working they said they will give new remote in 2 days bt it's been a month still they ddnt provide or replace the damaged remote.. We have spoken to the ac fiter so many times but still no proper response really fed up with your product and services i wanted my ac remote to change in less than a day i have given so many days i can't wait anymore then u will face the consequences do u think people getting ur products are nuts and ur being so clever, stop dreaming and change it immediately

The complaint was registered on 21.6.18, it was closed without attending. It was reopened and only today a mechanic came and said it is noice problem. You have to complain again because it was installation problem, new stand not fixed. My complaint was same. The mechanic said somebody would come tomorrow and he has reopened the complaint. Wheresa thehe call center registered correctly and adviced the repair should be done today itself as per senior executive instructions. Please do take immediate steps for reddressal. The s. R. No. Isc[protected].

I call to customer care executive regarding my ac first installation.they are telling that you have to pay 1500/- for it.
I would like to say if we are purchasing costly product around 30, 000 rs then why they are not able to provide free installation.Atleast first time installtion should be free.After that they can charge.we are customer.we buy the product on believing the brand name.dont break the trust for making money.

I noticed problem in main motor from the day i bought it, but didn't give much attention to it. Later after a week motor stopped working. Voltas sent the technician, he said motor is faulty and told to wait till motor arrives. One week passed but motor did not arrived. What is the use of buying cooler if i have to live in hot weather condition after buying a cooler. How can a cooler motor become faulty in just a week. It seems voltas product are of cheap quality, did not expect such things from company like tata.

2 voltas 1.5 ton 3 star ac bought 3 years ago for rs. 30000. Each. It's hardly used for 6 months. Now before 2 months gas leaked and no cooling on both acs. Charge gas and used for 1 month since last few days there is no cooling in one of them, after checking, the ac mechanic is saying gas is leaking because of aluminium coil and it needs to be replaced. The second ac also cooling reduced. I have not experienced such a low quality ac. How can a reputed brand like tata voltas cheat people like this. Replacing the coil is going to cost rs. 15000 for 2 acs.

I have called 6 times to service station for 1st free service of ac, the only reply they have given me is that they will send me technician and none has arrived till date. I lounged the request on 23rd june 2018 amd i got sms regarding confirmation on 25th june but still no action. Pissed off with this unprofessionalism. This is reality of tata voltas i guess.

Sir,
I am satpal goyal from nabha distt. Patiala. State:- punjab
I want to say that i bought voltas ac 8 years back and for 3 to 4 years mine ac works correctly. But from then mine ac is not working properly as it make formation of ice...
We was also called the service centre recently from there a person come and he said that your ac motor is not working properly and suggested to change the ac motor so we done the same thing we was changed the motor by company so after 15-20 days again there is formation of ice...
I need help... Please claim us that motor because no change is seen from new motor... So i need proper guidance...
Contact:-[protected]