Voltas Complaints & Reviews

I believe may be this an eye opener mail for you and you will take some strict action at the position sitting at your level,

1) First off all you have taken right decision to go with PAY TM MALL ( modern trade), initially they have mention that product will installed with in 48 hrs from delivery time,

2) We have waited beyond 72 hrs and contacting on your toll free no and they are escalating to their seniors also you can check our records from my no [protected], that how many times I called to them in this Hot and humid season

3) Finally they gave me supervisor No [protected] at evening at 7 O'clock he is requesting that product cannot be installed at this time but will be installed on priority at 10 O'clock in morning on my appointment already fixed on 18th of June consequently, I have taken leave on 18th from my office for installation purpose only but no body turned Up

4) I was doing continuously follow-up but nobody was picking my Phone

5) However again I have taken leave on 19th and doing continuously follow-up with you customer care and supervisor as he committed on top priority that your installation will be done in morning on 19th of June but never turned up as he is not responding to my calls and I got some Sr. supervisor number [protected] and found more irresponsible Person, who behaved very badly switched of his number at 2 O clock and open at 4 O clock, when I called him two three times at 4 o clock he replied that technician will come at 5 o clock after continues calling his junior given me no of technician [protected] who is out sourced technician told by him, no dress not wearing any badge or employment card. Nor having any knowledge of Product also not given demo and explained about product features

6) I came to know that some racket is going within these people they don't allow official technician and doing some private job and earning underhand money in this heavy season

7) Resulted he spoiled my AC installation with all sort of R&D which is not allowed and continuously Drops of water are coming out from both the sides continuously as he damages blockages came by factory settings( photos attached), He used some burning instrument also which is closed vent and done some JUGAD.

RESULTED MY AC IS PERMANENTLY DAMAGE AND FROM THIS MAIL YOU MAY EXPERIENCED HOW PROFESSIONAL VOLTAS ARE SOME PROOFS I AM ATTACHING FOR YOUR REFERENCE SEEMS MY HEARD EARNED MONEY IS GOING TO BE IN GARBAGE.

IF YOU ARE REALLY CONCERNED WITH YOUR REPUTED COMPANY GOING IN SOME WRONG DIRECTION KINDLY REVERT TO MY MAIL,

OTHERWISE I WILL NOT LEAVE ANYONE DON'T TAKE THIS AS THREAT TRY TO IMPROVE AND OPEN YOUR EYES AND INVESTIGATE WHAT IS GOING ON

SALES People ARE DEPENDENT ON SERVICE PEOPLE ONLY THEY CAN DESTROY OR CAN MAKE COMPANY REPUTATION

I want My Indoor unit to be replaced and to be installed by company professionals this time not some third party people.

I hope you will look into this matter considerately
I'll appreciate any help from your side

Hello,

There has been a huge disappointment in using your voltas 243 zyi model.

Let me share few details regarding the same:

We had purchased voltas ac model no 243 zyi from aone electronics, maninagar, ahmedabad on 11th may 2018
We had payed a cash amount of rs 45500/- for the same
Installation date was 12th may 2018 in the morning.
It stopped working @ 17:05 pm, we complained and mr. Vijay had come to repair the same. It was not at all convincing as the cooling was still very low and not upto the mark.
Still we thought we should try and took it positively
Again to our great disappointment the ac stopped working on 22nd may 2018, we complained and again a different guy called mr tejas came to repair it. We kept our patience and thought that it will work this time.
With no proper cooling we kept on emphasing to store that we need a replacement for the same but we never had a proper reply, they kept on lingering things.
Again on 02nd june 2018 it stopped working and after various & multiple follow-ups the guy (Tejasbhai) came up on 05th june 2018.
There is no cooling, no powercut we need replacement now for the same.

Its been highly highly irresponsible of voltas not looking into this matter seriously.
Your ac is been purchased by a senior citizen and she has taken such efforts to to go to the store every now and then to complain and get things resolved.

Your reply is awaited on immediate basis on [protected]@yahoo.com

Customer,
Ahmedabad

I purchased a split ac on 17.06.2018 model no - 183v dzu 1.5tr 3 star inverter (Invoice no - dpjv/18-19/223) and it was installed on 18.06.18.

But its a matter sorrow just after one day it is unable to cool. I complained at store (Dew point). Then the technician visited and replaced the stabilizer as the corrective action. After changing the stabilizer the technician found issue in compressor unit and remarked that the compressor is not working properly. But he did not state the exact reason of the malfunctioning of the product and he left.

From a brand like voltas we cant expect such a terrible experience and it leads to a very dissatisfied feed back for both the product and service.

Plz help with this regard

Prasanta nayak
[protected]
[protected]@yahoo.co.in

Kindly refer to my call log for ac break down registered on 16th jun from my registered mobile no. [protected]. I was assured engineer will visit within 24 hrs. However its been almost 5 days now but nobody from voltas has even contacted me, leaving my issue unresolved. This is not the post sales customer sevice expected from brand like voltas. I am calling daily twice or more to customer care but only to take false assurance.ac is not working at all and i am thinking useless purchase of voltas as the same water sipping problem occured earlier also and it took 5-6 times engineer visit to solve the issue. The same problem started again and still no resolution provided. I am feeling hapless with the company service and will not recommend voltas brand to anyone in future.

Dear concern

We would like to inform you that your techinician service is very poor why.
I had complaint for Ac gas refilling. Your techician were came and check the problem but till date your techician not come for gas refilling and i called him many times but everytime his saying i am coming just in one hour. But thay have not come. What is this?
I warn you that i will do the case in consumer court for harrasment.
And every buddy pls do not purchase the voltas AC because that service is very poor.
My compliant No [protected]

Dear Sir,

I have 2 tone Volta's ac model no Ac 243zyi in my room is under warranty, i am facing problem in this hot Summer days with my ac 4 days back E5 problem come on screen and not able to start ac, now this alarm gone and new problem started ac is running but compressor is not auto cut after achieving the set temperature and ac is continues running. i have given complained given in toll free no but not coming to solved problem and complain no is[protected].
kindly look into this matter and solved this problem as soon as possible.


Thanking you,

Regard,
Dhananjay kumar yadav
IFFCO TOWNSHIP PARADEEP,
ORISSA, PIN-754142
Mobile No-+91 [protected]

I have purchased two window acs each 1.5 ton volt from one of the renowned dealers viz. Rathna cools private ltd. (Rathna fan house), chennai-17 in the month of march 28, 2018 and may 26, 2018 respectively.
The acs were purchased using the name tata which is held in high esteem in the eyes of the public. Right after the installation, after some days both started giving troubles. We, the senior citizens have to suffer in this hot summer.
Now, one ac unit, which was purchased on march 28, 2018 is completely non functional from[protected] onwards. Complaint booked to call center on 13/6/2018. Complaint no:[protected]. The other ac unit is also not giving satisfactory out put. The complaint no for the other one which was purchased on may 26, 2018 is [protected]. On 18/06/18 one mechanic visited and checked both units, telling me that the unit purchased on march has lost its gas and so cooling is not there. He further said that the matter will be reported to his boss (Rite aircons). We have five years guarantee for the units. But the unit became faulty within two months of its purchase. As of now nobody has turned up for further action. Six days are over, after booking the complaints. Now ii need the unit to be replaced with a good unit. I dont want any fault repairing on that unit. Can you send this letter to the concerned authority and do the needful at the earliest please?
A. Sundhararajan

I purchased my ac before 2 days.. Till now no installation done by the company... I was fed up with doing call to customer care nd service centre.. They all are of no work.. They dont understand prblm. I hate voltas company.. I am going to change to ac.. Going to buy bluestar. Nd will recommened everyone to select other company because thier service is very very bad at all.

Dear sir,
I have registered complaint regarding service of my window ac on 13-06-18 and the product is under warranty. The customer care representative assure me that service of your product should be done within 48 hours but till 15-6-18 nobody contact me about the same and i have contacted again to customer care and the csa replied that its should be done in 48 working hours your service engineer contacted me on 17-06-18 at 18:30 pm and that time i was out of station i confirm him that you come on 18-06-18 and he came and service done by him. He did not done service properly the grill of ac not fit properly and the noise issue is continue with ac. My service request no. Is [protected] and registered mobile no. [protected]. You are requested to kindly resolve the issue on urgent basis.
Thanks & regards
Ravi shekhar singh
# 221, block - c10, gulmohar city
Derabassi, punjab
Mob-[protected], [protected]

We gave complaint on worse condition of ac, for it's maintenance, but simply registering the complain took 3 days.. 1st customer care put our call on hold... For 1hr.. And when we messaged... Through sms, we got informed that "our customer care executive will attend to you, after 60 mins". And several "60mins"... Passed yet no call or email or message..
Then we emailed to voltas... But after 1 day... They called us to register our complaint. That event was 3days from now... And still we are waiting for service..
Is it justified that being a customer, we will receive such amount of negligence and pain in this hot season. When we try calling the care, they say monotonously that "we received your complaint, and we will be sending a person..."
Whom the voltas company doing justice...
To his customers (By not providing services) or to itself..

I purchased fresh ac voltas 1.5t window ac 185ly (5s) (Outdoor) hari sharan & sons kamla nagar delhi bill kn/2018-19/0463 date6 june18 till date no requisite action either been taken for issuing of my original warranty card for lodged many complaints
Take immediate action in writing in hard copy
Vijay kumar madan
10a/13
Shakti nagar
Delhi 110007

I have lodge a request for service of my ac on dated 15/06/2018 with no - [protected]. But till now i haven't get my ac repair or that your engineer pick up the phone or inform me. Repeatedly i have lodge complaint with customer care in toll free no but i didn't get solution. Request you to solve my problem or i will take the help of law.
Regards chittaranjan meher

Worst service ever i have been seen. I have purchased a split inverter AC from sargam electronic, najafgarh, new delhi branch on 14th June 2018 and no-one of voltas technician come for its installation yet now. I am complaint daily on customer care but still problem same and no one come to resolve. Technician from your side is not responding/takes on my calls. Even service center manager is also the same ridiculous guy/person. my resquest no is [protected], i have submitted two reminders, one top most urgent case but no one is found to resolve my problem in your company.

thats why i have to say, same on you guys your 150 years of experience.

Finally i had returned voltas split ac and replaced it with LG .

i suggest people's not to buy any product of voltas bcs they have no incharge who can think about consumer rights.

Worst service ever i have been seen. I have purchased a split inverter ac from sargam electronic, najafgarh branch on 14th june 2018 and no-one of voltas technician come for its installation yet now. I am complaint daily on customer care but still problem same and no one come to resolve. Technician from your side is not responding/taking my calls. Even service center manager is also the same ridiculous guy/person. My resquest no is [protected], i have submitted two reminders, one top most urgent case but no one is found to resolve my problem in your company.

Thats why i have to say, same on you guys your 150 years of experience.

Now i returned voltas split ac and replace it with lg splite ac.

Voltas should have to be feel sameful for this act and i suggest people's not to purchase any voltas product.

I had requested to check my split ac and you had sent a confirmation that your technician will be coming on 17th june 2018 but yet he has not come and there is no message regarding whether the technician would come or not. I am facing a lot of problems in this matter. The problem is that the air conditioner is not at all cooling the room.

Please help me regarding this as soon as possible

Thankyou

Aapki company ka split ac humne 13.2.16 main Liya tha jo sirf 6 months tak hi theek chala uske Baad usme Baar Baar gas leakage ki problem ho rai h aapke service man kabhi welding karke jaate h kabhi parts Badal Kar jaate h Lekin problem wohi ka wohi
Maine complaint reguster karaye Lekin abhj tak koi action nai Liya Gaya
Mera complaint number hai [protected]
Har season aapke serviceman ISI tarah paise Bana rahe hai. Agar company b is scandal m Shamil nai to strick action Liya jaaye unke khilaf

I have purchased a new voltas water coler 7days ago but its getting many problems i called to jharsuguda deepek for service manager but sence 5days happen he is not responding me only taling lies really i never taught voltas company is like this i hate voltas i hate ur services now am going to do consumer case at police... [protected] and [protected] its my no. Really i will bang deepek... Hate voltas

I purchased a. C few months back and got 2 free service.

I call 15 times to service centre for service of my ac but no one reach us.

Each time they said engineer will call you in 2 hours. But no one call back.

Whenever i contact senior department - they put on hold for a long. I tried 30 minute hold in hope of getting response.

I have recording of call as well.

Third class support.

In the year may2016 ilodged my complaint at jammu center for non functioning of a/c which was sent to center but on repair they did not provide me bill and got the ch no 395477 for rs 7500 and clg from my account against a small slip. Now i would like to confirm that against which call/ bill they have adjusted this ch whereas my compresser was well. Functioning. Anil sadhotra 194 kachi chowni jammu mno [protected].

Dear sir (Customer support head),
The indian coast guard coastal surveillance system (Functioning 24 x 7 for national coastal security) located at udyog bhavan, gandhinagar is provided with voltas acs for ambient cooling. The service provided by your local rep ame chhiye under aiamc signed by m/s bel, bengaluru for voltas ac is very poor. Proprietor mr jignesh shah never sends service rep at time to rectify the defects and sometimes even does not take our phone calls. Overall response towards customer support is very poor. Several times the above said matter has been already brought to the notice of mr. Ankur thakor (Area service manager, ahmedabad region) and there is no improvement till date.
In view of the above, it is requested to solve the issue and arrange alternate aiamc service provider for indian coast guard.