Voltas Complaints & Reviews

I committed the biggest blunder in buying three voltas 1.5 to split ac. On 2.6.2018 when my daughter woke up she found a pool of water in her bed room on account of water leaking from ac. The ac was installed by voltas only in march 2018. I lodged the captioned complaint but since there was no response from voltas for four days in sweltering heat of delhi with above 45 degrees temperature, i got the ac defect rectified on 6.6.2018. Then voltas woke up from your slumber and a technician rang up. Now to wriggle out of their warranty voltas has sent an message that we have got the defect rectified by third party. Voltas has to respond that whether a customer has to suffer because of their inefficiencies?

I've booked a request for the gas filling by calling tata voltas customer service on june 6th 2018. My request no. Is [protected].

They said they'll send the technician in 24 hrs but the technician came after two days i. E on june 8th, 2018, 3:00 pm. Though i mentioned in my complaint that gas refilling is needed the technician informed me that he did not get the gas as he thought it was just service request. Hence he will come again tomorrow with the gas.

On call with voltas customer care, i inquired the cost for refilling which they told me was 1800rs with taxes. But the technician and his boss said it will be rs 2500 and also they were suggesting to replace two brass nuts for the ac pipes for 450rs. I think 450rs for two small brass nuts is too much. I checked the price for the nuts online and its around 12rs only.

They are looting the customer just because no one is asking them. Serious action needs to be taken against the voltas and the service centre workers as they are not providing proper service and charging more than required for the simple parts and service.

महोदय
29 मार्च 2018 को गर्मी सीजन के लिए हमने वोल्टास का 1.5 टन का ऐरकंडिशनर value plus नाम के स्टोर से जिला बस्ती उत्तर प्रदेश से खरीद था। इंस्टालेशन के एक महीने बाद 12 मई 2018 को airconditioner खराब हो गया।कंप्लेंट करने पर इंजीनियर आया उसने बताया कि 1 pcb खराब हो गई है।कंपनी से आर्डर करने पर आएगा तो लग जायेगा उसने अपना मोबाइल नंबर भी दिया।उसके बाद दुबारा फ़ोन करने पर वह बदतमीजी से बात करता है तथा कहता है कि आएगा तो pcb लगेगा न।आजिज आकर हमने डीलर value plus स्टोर विवेक कुमार से बात किया तो उन्होंने कहा कि वो कुछ नही कर सकते है सर्विस वाले जाने ।महोदय समान बेचने के बाद क्या उनकी जिनमेदारी खत्म हो गई। फिर हमने वोल्टास एरिया मैनेजर आशीष से 3 बार बात की हर बार उन्होंने यही कहा कि आपके कंप्लेंट नंबर के संबंध में आगे बात नही हो पा रही है बात होते ही आपको स्थिति के बारे में सूचित किया जाएगा । महोदय ये एक सप्ताह पहले की बात है उन्होंने न तो आज तक कोई कार्यवाही करी न आज तक मुझे कोई फ़ोन किया।गर्मी में 27 दिन से मेरा ऐरकंडिशनर खराब है गर्मी की वजह से मेरे बच्चे की तबियत खराब हो गई तथा मुझे भारी परेशानियों से गुजरना पड़ा ।तथा परेशानिया अभी भी बनी हुई है । अतः मेरा एयरकंडीशनर बनवाने हेतु संबंधित को आदेशित करने का कष्ट करें तथा कार्यो में शिथिलता बरतने के लिए संबंधित डीलर सूरज, इंजीनियर सूरज तथा एरिया मैनेजर आशीष को दंडित करने का कष्ट करें ।

My self dr. Debasish mandal, from chhattisgarh, dist - dantewada, post bacheli, bacheli complex, nmdc ltd. I have purchased voltas split ac. Model 185vh a410-a, 1.5 ton 5 star, from sajaawat jagdalpur, chhattisgar, dated 4th june 2018, i want to installation now urgently by voltas authorized technician/service engineer, my request no is [protected].

Thanks
From
Dr. Debasish mandal
Bacheli complex, nmdc ltd.
Dist - dantewada
494553
Mob - [protected], [protected]

With due reference to my dispute with Voltas regarding the poor service, I again raised a request for technician visit which was cancelled by the system. Kindly refer the request cancellation message (screenshot attached).
After the cancellation, I tried to contact Voltas Customer Care where a representative named Ankit picked my call and didn’t listen to the issue and hung up; rather he misbehaved with me on the call. I am also attaching the call log here.
Please follow the in-line to get idea about the whole issue. This time if the problem has not been sorted out by the concerned authority then I will have to file a complaint in the consumer forum.

The AC was purchased on 28/8/17 and the AC is not cooling upto the mark.
3-4 times I complaint about that at customer care technician visit and provide excuses like room is big, direct sunlight from window, ect
The service is done but no cooling
The AC gas is changed no cooling
Now on 30/5/18 the technician taken the indoor AC and outdoor compressor with themselves for repair they asked for 4-5 days but not it's been 7 days and still AC not repaired
I called the technician he said AC is not repaired we ll call you when repaired.
It's been so long we suffered
Hope you do something on this else we take some other action

Myself is dr. S. S. Malik and my mobile number is [protected]. Yesterday (Dated june 6, 2018) i had registered a complaint in your service center having mobile number [protected]. A man (Named mr. Shubh with mobile number [protected]) had been assigned the complaint. He came and noticed that the fault is in stablizer. He was charging rs. 800 for its (Stablizer) repair. Instead of its repair, i had preferred to buy a new stablizer. Already he had taken rs. 400 as service charges. Today, i brought a new stablizer fro the market and made a call. He refused to install it because he has not repaired it.

These people are doing fraud with the customer. I have already fed up from the votal's product.

Dear sir

I have purchased split ac 1.5 ton 4th june 2018 from usha emporium railway road. They provide me th appointment on 6th of june, but firstly they visit on 7th of june.. After that they demanding 250 rs per feet for extra pipe to be install.
I have said that i will buy it from market then they said they will take 200 rs per feet for installation charges.
Total extra pipe to be install was 10 feet that is they need 2500 rs for installation... Even they were ordering to do this and that.. Pick up the ladder and all. And i dont know what are they for???
The worst service i have seen on ac installation.
Never again purchase voltas.
Such a loot on installation charges

Dear service support team,

It’s is really very shame for you that i am your existing customer, who is following you for last 15 days for the ac repairing in this summer session which cant be avoided by and your services department. I am from delhi and living on the top floor.

I am seriously fed up with the response and i don't care attitude of voltas customer care team.

The problem started on 14th april when the technician from voltas refilled the gas of my ac, it was told that if within 3 months of refuelling, i face any issue related to the gas then the gas will be refilled without charging any fee. On 24th may, i started facing some issues with the ac gas and lodged the complaint accordingly (Request id: [protected]). The company executive came for a visit on 1st june (I was told he would visit with 2 working days) and charged rs 400/- visiting charge (It was supposed to be free) and also did not solve the issue. I have been following up to date with no proper response.

Tell me how do i move forward (Also if you have the expertise or talent to solve the issue) or tell me on my face that have i made a mistake buying ac through such a terrible company. Is it really a brand services which are you offering to the existing customer?

Name - prashant sonkar

Request id: [protected]

After normal servicing my ac is not running properly, when i tried to contact to service engineer who serviced my ac is also not accepting that after servicing ac is getting problem i complaint so many times but no proper response i am getting from customer care they demand visiting charges on every visiting. I am frustrated after these type response from voltas customer care a well know brand in the market.

Please suggest what should i do.

I bought the AC from Thrissur, Kerala on 14th April 2018. The details are given below

Registration No : [protected]
Date of Purchase : 04/14/2018
Model : 4512152
Serial No. : 4512152D17K018750

Since then I have been issuing experiences of not getting cooled properly. I had informed the representatives who came to our house to check the installation and they didnt do anything about it. I had registered a complaint on 1st June since the AC stopped working due to some loose connection. The technicians who came resolved the issue.

But the issue of not getting the room cooled persisted and I brought it to their attention. They just ignored it telling that this is the maximum cooling I can get! This is the 3rd AC we are installing at our home and this is the first time we are buying a Voltas AC. Both our other ACs are over 13 years old and those are working really good. Now since the weather is hot, we are unable to use the room where this new AC is installed even when both the AC and fan are working continuously for hours.

I need an immediate solution for this and the failure of which will attract legal actions against the company.

----- Forwarded message -----
From: rajneesh madhok
To: [protected]@voltas.com
Sent: Wednesday, 6 June, 2018, 6:49:38 PM IST
Subject: Improper installation despite collection of Rs 3, 700 by Technical Service provider

From: Rajneesh Madhok, M.Com, LL.B, DFS, LL.M. (Criminal Law)

Advocate, Legal & Forensic Investigator,

Railway Road, Phagwara-144401 (Pb)

Ph:[protected]M),[protected]M), E-mail: [protected]@yahoo.com

To Phagwara, 06th June 2018

Customer Care,

Voltas Limited, Votas House, B Block,

2nd Floor, T.B.Kadam Marg, Chichpokli, Mumbai-400033

NAME OF DEALER FROM WHOM PURCHASED: M/S RIKHY ENTERPRISES, CHADHA MARKET, PHAGWARA-144401

PURCHASED VIDE INVOICE NO. 316, DATED 05TH JUNE 2018.

MODE OF PAYMENT CASH. : Rs 26, 500/- to Dealer

Technical Service provider: Collected Rs 3, 700/- for installation but Faulty installation made and on request to get the fault removed, direct the customer to lodge complaint to customer care, then only we shall come to fix the problem. Service provider says we shall charge Rs 250 per Feet of cable installation. The measurement can be made that how the such an exorbitant charges made from the customer.

Ph:[protected],[protected],

Ph:[protected], 268481

SUB: IMPROPER INSTALLATION / FAULTY AIR-CONDITIONING INSTALLATION. DEFECTIVE INSTALLATION BY VOLTAS AUTHORISED SERVICE CENTRE DESPITE PAYMENT OF RS 3, 700/-, DRAINAGE OUTLET PIPE HAS BEEN INSTALLED AT LEVEL UPPER THAN THE LEVEL OF MACHINE.

VOLTAS HAS NOT PROVIDED ME RECEIPT OF PAYMENT OF RS 3, 700/- CHARGED BY THE SERVICE TEAM. THIS IS BROAD DAY LIGHT ROBBERY MADE BY VOLTAS LIMITED ON THE PRETEXT OF FREE INSTALLATION? 123CZA(CLASSIC)

4552195A18BB13785

4512258D18BA20456

Sir,

I, Rajneesh Madhok, Advocate, Office at Railway Road, Phagwara made installation of above mentioned machine at my office but the Service team has defrauded me and has not provided receipt of Rs 3, 700/- charged from me and the defective installation made at my office. Most regretfully, it is being informed that Voltas AC 123 CZA Classic installed at my office has defective installation. Despite getting Rs 3, 700/- from the customer for installation the machine has been installed at lower level and outlet pipe has been installed at upper level but the staff who come to install AC is in-cooperative.

It is better to engage a private mechanic than to get misbehaved with in-cooperative staff. It is 100% sure that on not getting outlet of drain water the water will back to machine and certainly the defect occur.

I am really shocked to get such a humiliating behaviour from your Service team who is concerned with money only and least bothered about the complaint of the customer.

A LEGAL NOTICE IS BEING SERVED UPON YOU AS THE INSTALLATION IS DEFECTIVE AND YOUR SERVICE TEAM IS NOT COOPERATING, VERY SOON THE AC WILL START MALFUNCTIONING DUE TO INEFFICIENT STAFF’S INSTALLATION. VERY SOON THE AC LEAKAGE PROBLEM WILL OCCUR.

WATER WILL NATURALLY DRIP OUT THROUGH THE MAIN UNIT AND IT WILL NOT WORK.

MY REPEATED REQUESTS THAT AC AND THE DRAINAGE PIPE IS NOT PROPORTIONAL, SO IT WILL DISRUPT THE WATER-FLOW OUT OF THE DRAINAGE PAN DIRECTLY TO OUTLET DUE TO IMPROPER INSTALLATION, BUT YOUR SERVICE TEAM IS NOT LISTENING TO THE PLEADINGS OF THE CUSTOMER.

IT IS CLEARLY VISIBLE THAT THE OUTLET PIPE IS NOT AT LOWER HEIGHT COMPARED TO MAIN UNIT BUT AT THE UPPER HEIGHT. SO, LET ME KNOW HOW THE DRAINAGE WILL BE MADE. DUE TO BLOCKAGE OF WATER IN THE DRAINAGE PIPE ON NOT GETTING IT OUT THE DIRT AND DEBRIS WILL CREATE ADN WILL BLOCK THE DRAINAGE SYSTEM COMPLETELY.

I AM 100% SURE THAT THE WATER CAN’T FLOWW OUTWARDS THEN OVERFLOW OF WATER WILL GO TO MAIN AIR CONDITIONING UNIT, AND WILL LEAD TO AC LEAKING WATER. I REGRET THAT YOUR SERVICE TEAM IS NON-COOPERATIVE.

With the serving of this Legal Notice, you are requested to fix the drawbacks of installation and get AC properly installed according to the specification. All the Service Centre employees provide Service free of cost, if there are charges for any Service then the Company charge from the customer not the Service provider. In your case the Technical Service provider charges on the pretext of Free Service and misbehave with the customers.

You are requested to provide reply to the above mentioned facts and details of Service manual in which it has been written that the outlet pipe will be installed at the higher level from the machine.

Thanking you,

Yours sincerely,

Rajneesh Madhok,

Ph:[protected]M),[protected], E-mail: [protected]@yahoo.com

Hi Voltas Team,

Would like to inform you that nobody turned up till now and the twist here is that today when I called up Mr Shreenivasa Sreeni in the morning, he said it is his colleague who had spoken to me and not he as his mobile was with his colleague due to he being in meeting……

Again after hearing my lengthy story, he said will get it addressed today…..Till now none of your team members contacted and your BSM also not picking calls…..

Will there be any end to this ?

Thnx & Rgds / Tarak

From: tarakaramarao.jetty [mailto:tarakaramarao.[protected]@precisionit.co.in]
Sent: Tuesday, June 5, 2018 11:39 AM
To: 'Voltas'
Subject: RE: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas :::Customer Revert

Hi,

I just spoke to Mr Shreenivasa Sreeni, BSM and he said will get this issue addressed today…..

Shall await this…….

Thnx & Rgds / Tarak

From: Voltas [mailto:[protected]@conneqtcorp.com]
Sent: Tuesday, June 5, 2018 12:51 AM
To: tarakaramarao.jetty
Subject: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas :::Customer Revert

Dear Sir/Madam,

Thank you for contacting Voltas. We regret for the inconvenience caused to you.

It’s our endeavor to assist customers in best possible way always. We have forwarded your concern/request to the relevant team and same will be addressed at the earliest.

For further help below are the details

BSM Name:- Mr. Shreenivasa Sreeni
Contact No:- [protected]

Appreciate your patience and support in this regards.

Regards,
Prashanth
Voltas Team
Please feel free to call us on[protected],[protected] or SMS to 56677.
Please note our new email id [protected]@conneqtcorp.com
Mail-Id's are migrated to Conneqtcorp.com from tata-bss.com
So kindly note the same and do further communication in the New Email-Id


_____________________________________________
From: tarakaramarao.jetty [mailto:tarakaramarao.[protected]@precisionit.co.in]
Sent: 04 June 2018 13:23
To: Voltas
Subject: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas


Hi,

With ref to the subject cited, I would like to putforth hardships I’ going through due to this product and its service……..

I’ve brought 2 nos Voltas 1.5 Ton 3 Star Inverter AC dt 12th June’18 from Croma – AS Rao Nagar, Secunderabad ( Invoice attchd ) which we noticed to be having performance issues almost since beginning….
When complained to the Technician during his free service visit, he could not resolve the issue….Later when we raised issue with Voltas on Tollfree no, the visited technician said both of them were not properly installed due to which there is gas leakage resulting in less cooling…..
He attempted some repairs and refilled gas after which we noticed improvement in one unit and same issue in the 2nd unit……

Upon raising another service request, another technician visited and said he external condenser unit has problem and needs replacement for which he’ll raise request. After hectic persuation with your service centres and toll free nos, they said External unit not available and they’ll attempt repairs / grazing of the external unit which they attempted and still the issue remained same.

We raised one more request on your tollfree for which they sent one more technician who visited us and said will get the external unit which he brought after hectic persuation and replaced. Even after this, cooling issue remained same.

We re-opened the ticket on 21st May’18 after which one technician visited and said gas leakage problem and will get the gas and refill the next day…..

We are still awaiting the said “Next Day” as the technician not turned up till date even after continuous persuation with your local service centre aswell Tollfree…..

I’m seriously worried for having invested on Voltas which I felt carries Good Brand Image and reputation being TATA’s organization which somehow found to be totally wrong…Croma, during purchase of this product said this has 5 years comprehensive wty and later when I called the tollfree to register the same, they denied this claim stating that 5 year wty is only applicable subject to registering this on the day of purchase which none of the executives at Croma informed me…….

Pl share with me your escalation matrix as I wanted to share my grievance with your Management to make them understand the hardships a Voltas Consumer had to undergo having brought your product…..I’m infact exploring the option to complaint this in consumer forum if this is not addressed to my satisfaction immdtly………

An immdt response and solution is expected from you……….





Warm regards,

Jetty Taraka Ramarao
Mobile #[protected]

Flat no 501, SS Aditya Anand Maple,
Defence Colony, Sainikpuri,
Secunderabad – 500094.

I made a service request for windows ac cooling issue on 26th of may 2018by calling voltas customer care.
Visit was done by local vendor on 27th may 2018.
After normal check up, machine was brought up by the service centre on same day with assurance to repair in one week. Thoug i have requested little early as it is very hot summer. I was insisted to pay the service charge even if the issue not resolved. I have paid rs.400/- towards service charge and 200/- for transportation.
As of 05.06.2018, we have no trace of machine and no update whether it will be done or not?. The service centre no is not approachable as most of time it is out of range/switched off/busy.
Service centre name - route fourteen cooling point, patna city, mob no - [protected]
I seeks update on this. This kind of service is not expected. How any one can rely up on the service providers.in the job reciept, there is no address mentioned for the service centre where we can directly approcah.

Abhishek-[protected]

Dear sir,
I haved purchaged on dated 15/05/18 in flipkart mega sell with 24500/- on discount basis. I have purchaged copper condenser ac but deliver me a aluminum condenser. I have called so many times with flipkart but no response from them side even no refund provided to even i have raise refund request.
Also in invoce no any model no & condenser detail mentioned.
Not only me so many customer raised complain with flipkart. But no response from by them ultimately they said it is problem of voltas company.
If you required i am able te execute all proof regarding this matter.

I have bought a split ac on 31st May'18 from Arun Enterprise limited Jammu.

I have lodged a request for its installation. Today is 5th June'18 but no on any technicians is came .

More than 20 time i have called to customer care but they are also not able to solve my problem.

can any one help please...I would be very thank full to you.

Please resolve earliest.

The unit was purchased from nikshan electronics kannur kerala.in 2016. Now the cooling effect is very poor. Authorised deale service representatve star cool air conditions taliparamba ph no.[protected], [protected] franchisee code 150742. Attended and gas charging carried out. It costing rs1800/- now technician says need to renew the condenser unit which will cost rs7500/- please advise the proses of repair will be permanent solution to the problem!!

I never faced any problem with my Voltas Split AC. In last week of February 2018, I got my AC shifted to my new residence B-268, NFL Colony, Bathinda through Voltas authorised service centre at Amrik Singh Road, Bathinda, Mr. Gors mob [protected] and paid 2100 for shifting and service of AC. Prior to shifting my Split AC was working fine. After shifting, my AC stopped cooling. After lot of complaints, technician visited and told me that gas had leaked and demanded 2000 rupees which I paid because hot weather was intolerable at Bathinda. Gas was charged and leakage plugged. Again AC was not giving any cooling effect. I repeatedly followed up with the service center and every time I was assured to attend the AC but of no use. I continued my efforts days together as hot weather was intolerable at Bathinda for me and my wife who are senior citizen. No technician visited. on 04.06.2018 evening service center stopped attending to my calls. I also approached customer care center also who gave me SMS that my AC Will be attended on 05.06.18. Till 2.38 pm neither any technician visited nor received any call.

Hi team,

Would like to inform you that i am farhan hussain & i bought voltas ac on 22nd apr’18 & after a month votas engineers came at my home for routine service.

They informed us your second service due for month of apr’19 as per them they will come for ac service but they did not informed avail this free service we have to registered a request but after long wait when they did come for service today we called up your customer care as per the customer care executive we have to registered a request for avail free service & now we have to pay rs. 500/- for this service but we were not aware about this & we are not give you any money for this service.

Please explain me why your engineers gave false information even your distributor not inform us regarding this.

Is this service you are provide to the customer i’m highly is appoint with your services please escalate my issue & revert me asap.

Below mentioned the required details.

· voltas window ac 125dy

· 4011224a17dc00944

· product code-4011224

· contact number -[protected]

· alternative number -[protected]

Given complaint 3 months back on rat issue waited for new part as service unit told but they repaired not given new part local dealer venkat mahaboobnagar telangana asking money for repair i gave complaint with in warranty period service unit told don't give money but after repair asking money. Complaint given before summer resolved after summer poor service here got message problem resolved with rs:0 but asking money after repair am i waiited for new part not for repair free service also not done