Voltas Complaints & Reviews

I live in pilani, 250 kms away from my parents who are both old and sick. I bought a voltas 122cy 1 ton split ac from flipkart.com.in the initial phase after delivery i faced a lot of problems with the installation of the ac. I chose to ignore the matter assuming it to be a one off triggered by the on setting summer. However, this year while servicing the ac, the service boy comes and tells me that the ac has no gas and i must re-register a complain this time for gas fill up. He did nothing but charged us 500 rupees as visitation fee. To make sure i don't end up paying again and again i registered a complaint for complete check up of the ac along with gas refill. So after this complaint another guy comes and he just fills up gas, charges 3000 rupees for the gas refill and doesn't even check if the ac is working or not. He almost pushes off my mother and walks away. The ac still did not work and i had to register the complaint again. This time i made sure i was there. Two mechanics come and fill up the ac with high pressure to check for the leakage and advice us not to touch the system for at least 5 days. After this, a mechanic comes on[protected] and tells my mother that the condenser coil is leaking and that they must take the outdoor unit to their station and the repair would cost me another 8500. On[protected] they call me telling that they are bringing the outdoor unit. We wait for them whole day cancelling our doctor's appointment for my father and they do not turn up. Today, on monday,[protected] when i rescheduled with the doctor they call again to tell me they are bringing back my outdoor unit. My parents wait for them whole day again, meanwhile they have been calling me every 10 minutes to confirm my address since 12 noon. And now at 5pm in the evening they have turned up. After entering my apartment they are calling me and telling me that nobody is answering the door. I called my mother and she is telling me they are already there. Now when i called him back to confirm he says that he is already inside but when he pressed the bell nobody was answered for "2 minutes". Who the hell is fast enough to answer the door leaving whatever they have been doing within 2 minutes given that they are very old. Even if a young athlete was there in my house he too would have taken some time to answer the door. These people lie, dupe customers into paying extra money by making things worse and increasing visitation. Hell, my mother's oncologist doesn't charge as much visitation fee as a voltas ac mechanic. And then they keep calling you all day not letting you do anything else while they themselves have no intention of coming.

Have brought 1.5 ton ac on multi brand show room a couple of weeks back while we are buying they talking like baby but once we brought it they are totally changed. I am really dissatisfied with the installation people who came from voltas. This is not at all acceptable. They installed the ac at first in a conjuncted area as because of that there is no cooling it and have monitor it for week. Though this was known to them they have not highlighted to us. This clearly shows that their intentions his only money. Then also i have comely raised a request with them but the engineer who came post rasing a request have advised to move the ac to a place where it gets ventilation which would help to improve ac performance. So again have raised a request on this friday with them but the engineer who assigned to the replacement request takes my complete saturday but no one came till 6pm. At last for namesake someone came without the required tools and told me like he will on monday. Again i have called voltas on monday then an engineer came for reinstallation. Now they are asking 1400 rs for reinstallation again. I am fully fed up with voltas and i didn't expect such kind of service from them seriously. My incident is a lesson to all.

I have bought the ac on 02-june-2018 and from the day of installation i am having complaint about its cooling. The machine is not at all giving satisfactory cooling. Upon complaing at the customer service the person say that the machine is working proper however each and every day i have this issue of cooling. It is not at all satisfactory. I demand for replacement of the machine with other 1 ton machine. 1 ton machine is ideal for my room size. However i would also be comfortable if the machine could be replaced to other upgarded capacity (1.5 tone) machine. Kindly consider the matter at the earliest as even after repeated communication with our dealer still the matter has not been resolved and me and my family is facing serious issues with it.

Hi,

I have bought voltas inverter ac which was installed by your service provider sahil. On the very next day the ac stopped cooling. We have registered a complaint regarding this on 4 june with the complaint details as follows-
Your request no. Is [protected].
The person who was given task for this job did nog responded for two days. After so many calls he came on 7 may and told us that there was some problem due to wrong installation by the service boy and gas has been leaked. Then he told us he will come tomorrow. Next day he refused to come and told us that invert ac are being taken care by another branch. We again filed a complaint with voltas service centre they told us that some other technician will come and then after one more day the technician reached us to tell us that he does not have gas of invert ac and somebody else will come. We have called at voltas main office also and contacted mr. Om prakash (Area service manager) but there was no response from that side. As a customer i feel high unsatisfied by the behaviour show to me from the company. I have no idea weather you will provide me service or not because all have been listening from you is that your complaint has been forwarded from our side. I will be filing a case against this matter in the consumer court. Such a poor service really very saddening and disappointing.

Hey. Our ac is not working from last 2 year its compressor is not working leaking from some places after some time of date of purchase. I am trying to voltas many times for the solution but no action to be taken.
This product is totaly useless from purchase of this ac.
Plz do something serious otherwise i’ll file case in customer court.
I am from district bathinda pujnab. My contact number os [protected]

My voltas ac is not working. I have registered complain no [protected]., the technician visited. His behavior was very rude. He said that the ac has to be taken to the workshop as there is a gas likage. But till no one has contacted us. The technician has denied to repair the ac. Please take necessary steps so that ac get repaired. As it is just 3 yrs old

Dear sir/madam

I was purchased window ac 1 ton on 25/04/2018 and after one month in the ac gas leakage and copper pipe issue said by the voltas engeeners after visiting at my home. I told that replace this ac with new one but they assured me everything is solved. Today i had a new issue about drainage system of ac not up to mark after reinstallation of ac and leakage problem of water starting now. Voltas technician was very unproffesional to resolving cutomer problem, i suggest you please talk to him and guide him for customer satisfactory, it is useful for voltas bussiness. My problem is that, now i am very upset about this kind of ac problem and tecnical support, please repalce my ac with new one.

Thanking you

Tanveer khan
Sector-8 dwarka
Ph-[protected]

I have a duct machine of voltas ltd and we facing a problem since april and mid of april i have tried to intimate customer service such problem they inspect and sent me spare offer of rs 27000 approx on dt 18th may and i have deposit a money on dt 22nd may and they recommisioning a machine 8th june after service they told you pay more of compressor price rs43421 then this will continue.
We have loose own clients, money, also mentally harras, and not get any benefits of warranty.

Hi Voltas Team,

I had purchase Voltas Inverter AC 1.5 ton (183VDZU) from Vijay Sales, Gurgaon.

My Voltas AC has been stop working from last 6 days. I raise complaint to Voltas but as of now no response from your side. I follow-up many times but still no technician has been visited my house to check AC.

Now, I don't want to continue with Voltas for extremely bad service and cheap quality product. Please refund my money and take your product back.

Complaint No: [protected]
Modal: 183VDZU (3 STAR-INVERTER) 1.5T
Serial No: 4552241a18ac00496
Invoice No: 341-R-SI 1507

Ordered the ac from amazon. It was installed yesterday. The fan is hitting the body. Tried contacting the company technician but he denied to come for installation. So we got it installed. After the installation was done we found out the fan is hitting the body. We tried contacting the company technician about the issue but he said contact your local technician who installed the ac.
Need it fixed or replaced asap.
Contact [protected]

It's been an year now, i have made many companies stating that the voltas split ac 1.5 ton i have bought from great eastern queens road showroom is not working efficiently however there's no hearing at all.
I have mechanic from voltas, great eastern, managers area manager almost everyone about this issue but everyone who visits have different things to understand and manipulate. But no outcome.
This machine is so bad that even after running it at 18 it works like placed on 30... Feels like only fan is running.
All of them being together make silly excuses to clarify and justify their part without understanding the consumers issue that we have paid the while amount and still being an year this machine is not working.
Jaipur area manager volta's manager showroom manager everyone has there personal excuse to safeguard themselves but no one agrees that machine is defective which is the reality.
People involved in this are great eastern queens road showroom from where the ac was bought. Manager and employees are all aware.
Area manager... Complaint manager... Sales... Everyone is aware but no resolution.

I committed the biggest blunder in buying three voltas 1.5 to split ac. On 2.6.2018 when my daughter woke up she found a pool of water in her bed room on account of water leaking from ac. The ac was installed by voltas only in march 2018. I lodged the captioned complaint but since there was no response from voltas for four days in sweltering heat of delhi with above 45 degrees temperature, i got the ac defect rectified on 6.6.2018. Then voltas woke up from your slumber and a technician rang up. Now to wriggle out of their warranty voltas has sent an message that we have got the defect rectified by third party. Voltas has to respond that whether a customer has to suffer because of their inefficiencies?

I've booked a request for the gas filling by calling tata voltas customer service on june 6th 2018. My request no. Is [protected].

They said they'll send the technician in 24 hrs but the technician came after two days i. E on june 8th, 2018, 3:00 pm. Though i mentioned in my complaint that gas refilling is needed the technician informed me that he did not get the gas as he thought it was just service request. Hence he will come again tomorrow with the gas.

On call with voltas customer care, i inquired the cost for refilling which they told me was 1800rs with taxes. But the technician and his boss said it will be rs 2500 and also they were suggesting to replace two brass nuts for the ac pipes for 450rs. I think 450rs for two small brass nuts is too much. I checked the price for the nuts online and its around 12rs only.

They are looting the customer just because no one is asking them. Serious action needs to be taken against the voltas and the service centre workers as they are not providing proper service and charging more than required for the simple parts and service.

महोदय
29 मार्च 2018 को गर्मी सीजन के लिए हमने वोल्टास का 1.5 टन का ऐरकंडिशनर value plus नाम के स्टोर से जिला बस्ती उत्तर प्रदेश से खरीद था। इंस्टालेशन के एक महीने बाद 12 मई 2018 को airconditioner खराब हो गया।कंप्लेंट करने पर इंजीनियर आया उसने बताया कि 1 pcb खराब हो गई है।कंपनी से आर्डर करने पर आएगा तो लग जायेगा उसने अपना मोबाइल नंबर भी दिया।उसके बाद दुबारा फ़ोन करने पर वह बदतमीजी से बात करता है तथा कहता है कि आएगा तो pcb लगेगा न।आजिज आकर हमने डीलर value plus स्टोर विवेक कुमार से बात किया तो उन्होंने कहा कि वो कुछ नही कर सकते है सर्विस वाले जाने ।महोदय समान बेचने के बाद क्या उनकी जिनमेदारी खत्म हो गई। फिर हमने वोल्टास एरिया मैनेजर आशीष से 3 बार बात की हर बार उन्होंने यही कहा कि आपके कंप्लेंट नंबर के संबंध में आगे बात नही हो पा रही है बात होते ही आपको स्थिति के बारे में सूचित किया जाएगा । महोदय ये एक सप्ताह पहले की बात है उन्होंने न तो आज तक कोई कार्यवाही करी न आज तक मुझे कोई फ़ोन किया।गर्मी में 27 दिन से मेरा ऐरकंडिशनर खराब है गर्मी की वजह से मेरे बच्चे की तबियत खराब हो गई तथा मुझे भारी परेशानियों से गुजरना पड़ा ।तथा परेशानिया अभी भी बनी हुई है । अतः मेरा एयरकंडीशनर बनवाने हेतु संबंधित को आदेशित करने का कष्ट करें तथा कार्यो में शिथिलता बरतने के लिए संबंधित डीलर सूरज, इंजीनियर सूरज तथा एरिया मैनेजर आशीष को दंडित करने का कष्ट करें ।

My self dr. Debasish mandal, from chhattisgarh, dist - dantewada, post bacheli, bacheli complex, nmdc ltd. I have purchased voltas split ac. Model 185vh a410-a, 1.5 ton 5 star, from sajaawat jagdalpur, chhattisgar, dated 4th june 2018, i want to installation now urgently by voltas authorized technician/service engineer, my request no is [protected].

Thanks
From
Dr. Debasish mandal
Bacheli complex, nmdc ltd.
Dist - dantewada
494553
Mob - [protected], [protected]

With due reference to my dispute with Voltas regarding the poor service, I again raised a request for technician visit which was cancelled by the system. Kindly refer the request cancellation message (screenshot attached).
After the cancellation, I tried to contact Voltas Customer Care where a representative named Ankit picked my call and didn’t listen to the issue and hung up; rather he misbehaved with me on the call. I am also attaching the call log here.
Please follow the in-line to get idea about the whole issue. This time if the problem has not been sorted out by the concerned authority then I will have to file a complaint in the consumer forum.

The AC was purchased on 28/8/17 and the AC is not cooling upto the mark.
3-4 times I complaint about that at customer care technician visit and provide excuses like room is big, direct sunlight from window, ect
The service is done but no cooling
The AC gas is changed no cooling
Now on 30/5/18 the technician taken the indoor AC and outdoor compressor with themselves for repair they asked for 4-5 days but not it's been 7 days and still AC not repaired
I called the technician he said AC is not repaired we ll call you when repaired.
It's been so long we suffered
Hope you do something on this else we take some other action

Myself is dr. S. S. Malik and my mobile number is [protected]. Yesterday (Dated june 6, 2018) i had registered a complaint in your service center having mobile number [protected]. A man (Named mr. Shubh with mobile number [protected]) had been assigned the complaint. He came and noticed that the fault is in stablizer. He was charging rs. 800 for its (Stablizer) repair. Instead of its repair, i had preferred to buy a new stablizer. Already he had taken rs. 400 as service charges. Today, i brought a new stablizer fro the market and made a call. He refused to install it because he has not repaired it.

These people are doing fraud with the customer. I have already fed up from the votal's product.

Dear sir

I have purchased split ac 1.5 ton 4th june 2018 from usha emporium railway road. They provide me th appointment on 6th of june, but firstly they visit on 7th of june.. After that they demanding 250 rs per feet for extra pipe to be install.
I have said that i will buy it from market then they said they will take 200 rs per feet for installation charges.
Total extra pipe to be install was 10 feet that is they need 2500 rs for installation... Even they were ordering to do this and that.. Pick up the ladder and all. And i dont know what are they for???
The worst service i have seen on ac installation.
Never again purchase voltas.
Such a loot on installation charges

Dear service support team,

It’s is really very shame for you that i am your existing customer, who is following you for last 15 days for the ac repairing in this summer session which cant be avoided by and your services department. I am from delhi and living on the top floor.

I am seriously fed up with the response and i don't care attitude of voltas customer care team.

The problem started on 14th april when the technician from voltas refilled the gas of my ac, it was told that if within 3 months of refuelling, i face any issue related to the gas then the gas will be refilled without charging any fee. On 24th may, i started facing some issues with the ac gas and lodged the complaint accordingly (Request id: [protected]). The company executive came for a visit on 1st june (I was told he would visit with 2 working days) and charged rs 400/- visiting charge (It was supposed to be free) and also did not solve the issue. I have been following up to date with no proper response.

Tell me how do i move forward (Also if you have the expertise or talent to solve the issue) or tell me on my face that have i made a mistake buying ac through such a terrible company. Is it really a brand services which are you offering to the existing customer?

Name - prashant sonkar

Request id: [protected]