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Voltas
Voltas Ltd.
Customer satisfaction rating: 77%
Submit a Complaint
3259
COMPLAINTS

Voltas Customer Care

Voltas Ltd.

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Address
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green
Mumbai
Mumbai City District
Maharashtra
India - 400033
Landmarks:Near JAI Hind Cinema

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
971
down
360
up
317
down
187

Phone:
Phone:
up
374
down
126

Fax:
Fax:
+91 22 6665 6311  

Additional info

Ahmedabad


301, Shivalik Corporate Park, 132Ft Ring Road, Satellite, Ahmedabad - 380015

Tel: +91 79 6630 1100

Fax: +91 79 6630 1199



Baroda

4-C, Satyam, Alkapuri Shopping Centre, Viswas Colony, R.C. Dutt Road, Baroda 390 005

Tel: +91 26 5235 1706

Fax: +91 26 5233 2098



Bengaluru

7th Floor-701, Pride Hulkul, 116, Lalbhag Road, Bengaluru - 560 027, Karnataka

Tel: +91 80 225 35600



Calicut

Srinilayam, Ramanattukara P.O. - 673683



Chennai

Mount Road Establishment, 624, Anna Salai, Teynampet, Chennai - 600018, Tamil Nadu

Tel: +91 44 6676 0333



Coimbatore (EM & RBG / MHBD)

No.85, Poonka Plaza, 1 St Floor, Avarampalayam Road, Siddhapudur - 641044

Tel: +91 42 2221 1188, +91 42 2238 4384



Coimbatore (TMD SHQ)

1413, Trichy Road, Coimbatore - 641 018

Tel: +91 42 2230 3081, +91 42 2230 3084, +91 42 2230 3087, +91 42 2230 3088

Fax: +91 42 2230 1515



Delhi (UPBG) Service

B1-J2, Mohan Cooperative Industrial Estate, Mathura Road - 110044

Tel: +91 11 6662 8695, +91 11 6662 8698, +91 11 2695 9488

Fax: +91 80 2227 0172, +91 80 2221 0554



Chandigarh

SCO 201-202-203, 2nd Floor, Sector 34-A - 160022

Tel: +91 17 2661 0112, +91 17 2661 0113

Fax: +91 17 2266 9868



Indore (UPBG)

213, City Centre, 570 M.G. Road - 452001

Tel: +91 73 1243 6932, +91 73 1404 6398



Ghaziabad (UP) (UPBG)

A-13/6, Site III, Meerut Road Industrial Area - 201002

Tel: +91 12 0275 4998, +91 12 0552 9263



Indore (TMD)

203-205 Darshan Mal, 2nd Floor, 15/2, Race Course Road - 452001

Tel: +91 73 1420 2703, +91 73 1420 2704



Jamshedpur

DPG, Voltas House, 2nd Floor, Main Road, Bistupur, Jamshedpur - 831 001

Tel: +91 65 7662 2377

Fax: +91 65 7662 2387



Jaipur

Diamond Tower, 201-203, 2nd Floor, Ajmer Road, Near Purani Chungi, Jaipur - 302021

Tel: +91 14 1645 1748, +91 14 1645 1747

Fax: +91 14 1659 4989



Kolhapur

C-1, Sterling Tower, 1st Floor, Gavat Mandi Road, Shahupuri - 416001

Tel: +91 23 1266 5828

Fax: +91 23 1266 5825



Kochin

Shema Building, 2Nd Floor, Dr No 39/4166, M.G. Road, Ravipuram, Ernakulam, Cochin - 682 016, Kerala

Tel: +91 48 4660 5555



Ludhiyana

293-A, Model Town Extension - 141002

Mob: +91 98 5510 8444

Fax: +91 23 1266 5825



Lucknow

Shalimar Titanium Block 'C', 4th Floor, Office No. 410-412, Plot No. Tcg-1/1, Opp.indira Gandhi Pratishthan, Vibhuti Khand, Gomti Nagar, Lucknow - 226010

Tel: +91 52 2650 7000



Panjim

B-18, Akshay, La Campala Colony, Miramar - 403001

Tel: +91 83 2245 8324



Madurai

504, K K Nagar Madurai 625 020

+91 45 2253 5818



Surat

207, SNS Business Park, Opp, J.H. Ambani School, Udhana Magdala Road, Vesu, Surat - 395 007

Tel: +91 26 1221 6444, +91 26 1242 2761

Fax: +91 26 1241 2824



Pune

2nd & 3rd Floor, Equitorial Forum 14, Mumbai Pune Road, Wakdewadi, Pune – 411 003

Tel: +91 20 6604 6609, +91 20 6629 7433

Fax: +91 94 2355 9064



Tirupati

8-1-723, Ground Floor, Bhavani Nagar, Tirupathi 517 507

Mob: +91 98 4801 1156



Vijaywada (UPBG)

D No. 40-27-6/8, Opp: Pinnamaneni Poly Clinic, Municipal Employees Colony - 520010



Hyderabad

7-2-1735/2, Sanath Nagar, Hyderabad - 500 018, Telangana

Tel: +91 40 6674 3001

Fax: +91 40 6620 3882



Vishakapatnam

Mig-287, Sridhama, Vuda Layout, H No. 39-33-99, Madhava Dhara, Visakhapatnam - 530018

+91 89 1275 4051, +91 89 2754 0665, +91 89 2256 2096



Tirupur

25, Kumarananthapuram, 60 Feet Road, Behind Bishop School, Tirupur 641 602



Ankleshwar

G-3, Silver Plaza, B/H Sardar Patel Complex, Nr Gidc Flyover Bridge, GICD, Ankleshwar - 393002

+91 26 4623 8199



Vijaywada

32-29-6, 1st Floor, Behind Petrol Bunk, Maruthi Nagar, Vijayawada 520 004

+91 86 6243 1507, +91 86 6243 1505



Trivandrum

TC 28 / 1118, Lalsukh, Sree Kanteshwaram, Thiruvananthapuram, Kerala 695 023



Coimbatore

No. 85, 1st Floor, Poonga Plaza, Avarampalayam, Main Road, Siddaputtur, Coimbatore 641 044, Tamil Nadu

+91 42 2224 1188



Hosur

Shop No 2, Door19/B, Krishna Tower, Vasanth Nagar, Hosur - 635109, Krishnagiri Dist, Tamilnadu



Mangalore

A.A. Pais Building, Dr No. 1-34-3092/12, Ashok Nagar Post, Kodical Road, Mangalore - 575006, Karnataka



View More Information...

Customer satisfaction rating
77%
Complaints
3259
Pending
78
Resolved
2359
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Voltas related photos (750)

Voltas Complaints & Reviews

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 rana123rekha
This complaint is against Voltas AC. I have two ACs one split and one window. Votlas people came for service of my ACs at my home and charged extra. They even harassed and demanded extra money. The engineers were untrained and looked like local people. They were some agency people hired by Voltas Ltd.

Complaint Status


[Mar 23, 2016] Voltas customer support has been notified about the posted complaint.
Dear Customer (rana123rekha )

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Dear Customer (rana123rekha),


We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team
Complaint comments  Add a comment

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     Naveen Vasudevan
    Most horrible service. They make sure that we always have the gas been refilled. I had taken the refill of the gas last year in june. Then from july it stopped working> then i had to go out of country came back and found these service guys have purposely left the gas leaking so that it will get over again and then they will come and charge back

    Complaint Status


    [Mar 22, 2016] Voltas customer support has been notified about the posted complaint.
    Dear Naveen Vasudevan

    We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

    Regards,
    Voltas Online Team
    Complaint comments  Add a comment

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       Abhishek Gorana
      I purchased a new inverter AC and my AC cooling is effective. I informed so many times to Volta's care but finally I tired because of no response. I request pls don't purpase Volta's product because it a wastage of money bcoz of no responses

      Complaint Status


      [Mar 20, 2016] Voltas customer support has been notified about the posted complaint.
      Dear Abhishek Gorana

      We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

      Regards,
      Voltas Online Team
      Dear Abhishek Gorana,


      We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

      Regards,
      Voltas Online Team
      Complaint comments  Add a comment

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         pranavsultania
        I have a Voltas 2 ton, 5 star rated split AC, bought from Srinivasa Enterprises, Hyderabad in june 2014.

        Since the time of purchase I have faced several issues with the unit. First the contactor was fried thee times. After that there was a problem with the drain pipe. Finally, the AC had started making a loud noise after running for a few hours, making it impossible for anyone to sleep in the room. After making several compaints Voltas decided to replace the indoor unit in August 2015 which was of no use. Then a senior technician named Jagadish ([protected]) visited and said there was a problem with the installation and redid the entire installation but again the problem started in feb 2016. Note that the AC was rarely used from Sept-Jan. After several follow ups again Jagadish visited and said that a sensor had to be replaced as it is defective. His visit was on feb 28th 2016 and since then after calling him everyday also he doesnt show up. According to him the responsibility is of Tempcon Services ([protected]). They also are so busy that they do not have time to answer my calls. Between all this, I was connected to Jaiprakash ([protected]) by Srinivasa guys who is the manager of service at Voltas, who has sent Jagadish the first time. When the second time the noise problem arose, even he has stopped answering my calls and responding to any texts.

        After having used split and window ACs of almost all the leading brands, I wanted to give the TATA company a chance only to realize that they indeed are the worst. I will never recommend any Voltas product to anyone ever again as this one product has made me lose faith in the whole TATA brand itself. Not only are we customers paying for aub standard products but also for a serive which does not exist.

        If Voltas does read this then please look into refunding my money back and taking back your product.

        Pranav
        [protected]
        [protected]@gmail.com

        Complaint Status


        [Mar 14, 2016] Voltas customer support has been notified about the posted complaint.
        Dear pranavsultania

        Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

        Regards,
        Voltas Online Team
        Complaint comments  Add a comment

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
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          Voltas Ac — Water leakage and ice falling

           Umang Narendra Samani
          Team,

          Because my 75% of family members are working with Tata, Tata Chemicals Ltd to be precise, I thought...
          Complaint comments  Comments  (1)

           Nadeem Pawaskar
          I Had purchased window About 185DY from Vijay Sales GhodBandar Road on 18th Oct 2015. Requested for first Free service due within 6 months on 23rd Feb 2016. Technician visited immediately. PCB fault found. PCB is to be Changed. Technicians again visited my place But with the PCB was of some other model. There after till now even after continuous complaint No response from your Service center for last 15 Days. Please look into the matter and resolve the issue as early as possible

          Complaint Status


          [Mar 12, 2016] Voltas customer support has been notified about the posted complaint.
          Service request no [protected] dates 23rd Feb 2016
          Dear Nadeem Pawaskar

          Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

          Regards,
          Voltas Online Team
          Dear Nadeem Pawaskar,

          We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
          Have a nice day.

          Regards,
          Voltas Online Team
          Complaint comments  Add a comment

          Post your Comment

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             Divya Chandrasekar
            Hi I had purchased a 1 ton AC from voltas and the same had gas leakage problem in an interval of 3 months. This is the second time since time if purchase. I have asked for replacement o[censored]nit but there is no response from voltas. Complaint number [protected]. Can we have a replacement done at the earliest?

            Complaint Status


            [Mar 11, 2016] Voltas customer support has been notified about the posted complaint.
            Dear Divya Chandrasekar

            Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

            Regards,
            Voltas Online Team
            Dear Divya Chandrasekar,

            We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
            Have a nice day.

            Regards,
            Voltas Online Team
            Complaint comments  Add a comment

            Post your Comment

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               srinivasannatarajan
              I purchased Voltas Vertis Elite S AC from Jaisons dealer Salem 7.on 31/03/10.
              Since then i am facing lot of problem with this AC. This AC is running with more noise. Within a period of 10 months the coil sensor failed. It was replaced.then 14th month outdoor unit blade got broken..It was replaced with a defective one. Again the blade was replaced with a new one.
              Again the blade got broken on 1/9/15. This was replaced on 04/9/15 for Rs.900. The said blade got broken again on 9/3/16 a short period of six month. I have complained to the service personnel. But they replace the blade only every time without analyzing the root cause. This company has cheated us by selling a defective Ac. I am fed up with performance of this AC

              Complaint Status


              [Mar 10, 2016] Voltas customer support has been notified about the posted complaint.
              Dear Srinivas (srinivasannatarajan )

              We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

              Regards,
              Voltas Online Team
              Dear Srinivas (srinivasannatarajan ),

              We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

              Regards,
              Voltas Online Team
              Complaint comments  Add a comment

              Post your Comment

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                [Resolved]

                 Raghu K35
                I purchased voltas AC from snapdeal on October 2015 and used only twice, till now. First it worked well but now we have a problem with cooling. So, I called voltas customer care and launched a complaint on 23rd FEB, 2016. They said issue will be resolved with in 24 hours but week passed no response from their side. So, I called them and made one more complaint but no one came to fix it. It's almost 4 weeks from the initial complaint still no response from their side. When ever I call them they are giving the same response your complaint is given high priority and will be resolved in next 24 hours still it's not fixed.
                My complaint Id's are
                1)[protected]
                2)[protected]
                3)[protected]
                Complaint marked as Resolved Mar 11, 2016
                Thank you Consumer Complaints forum my issue got resolved. I got call from one of the Voltas local technician. He came and fixed AC Yesterday.

                Complaint Status


                [Mar 08, 2016] Voltas customer support has been notified about the posted complaint.
                Dear Raghu (Raghu K35 )

                Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

                Regards,
                Voltas Online Team
                Dear Raghu (Raghu K35 ),

                We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
                Have a nice day.

                Regards,
                Voltas Online Team
                Complaint comments  Add a comment

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                  I want to submit Complaint Positive Review Neutral Comment
                  code

                  Voltas — Voltas ac 1.5 window ac not working, pcb, sensor issue

                   shivendra.cts
                  Hi,

                  I have logged a service request and Complaint for Voltas AC ( 183cya 1.5 ton, window AC ), request no...
                  Complaint comments  Comments  (3)

                   SowmyaSanjay
                  Prakash refrigeration service chennai - 600 053 has sent an untrained service technician to home for the regular service of i.5 ton split ac of own. They are not fixed the outer cover properly. It hanging outside. Do needful

                  Complaint Status


                  [Mar 03, 2016] Voltas customer support has been notified about the posted complaint.
                  Dear Sowmya (SowmyaSanjay)

                  We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

                  Regards,
                  Voltas Online Team
                  Dear Sowmya (SowmyaSanjay

                  We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

                  Regards,
                  Voltas Online Team
                  Complaint comments  Add a comment

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
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                    Voltas — ! ton 3 star split AC machine not installed.

                     asit68
                    Dear Sir, I have purchased the above machine from your dealer, M/S. Khosla Electronic, Barrackpore in West Bengal. Model No.SAC123EY-R,...
                    Complaint comments  Comments  (2)

                     Nikki Bharwani
                    We are very dissapointed with the service and product of your air conditioner Voltas. Your customer service didn't want to accommodate to our complain and therefore we send the photos for your reference.


                    Complaint No. 16021804493
                    Complaint No. 16021804493
                    Complaint No. 16021804493

                    Complaint Status


                    [Feb 18, 2016] Voltas customer support has been notified about the posted complaint.
                    "Dear Nikki Bharwani,

                    Hope you are doing good.

                    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

                    Thank You for your cooperation.

                    Regards,
                    Team Snapdeal"
                    "Dear Nikki Bharwani

                    Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

                    Regards,
                    Voltas Online Team
                    "
                    Dear Nikki Bharwani,

                    We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
                    Have a nice day.

                    Regards,
                    Voltas Online Team
                    Complaint comments  Add a comment

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code

                       rkindu
                      I, ramkrishna indu, from sukanta nagar, salt lake, sec-4, kolkata-700098, like to complain that inspite of amc contract(namc/ssr/06-16/259 dt[protected], i am not getting services for last few months. can i expect services.
                      Regards,
                      R K INDU

                      Complaint Status


                      [Feb 16, 2016] Voltas customer support has been notified about the posted complaint.
                      "Dear rkindu

                      We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

                      Regards,
                      Voltas Online Team
                      "
                      Complaint comments  Add a comment

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
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                        Voltas — Pathetic customer service from viltas

                         ganesh332
                        3 weeks before I have purchased a 1.5 tonn split ac 185CY in paytm which has a unit warranty for 1yr and 4 yr warranty on...
                        Complaint comments  Comments  (2)

                        Voltas — Refrigerator not working

                         Varunraja
                        I purchased a voltas chest freezer 500 Lts on May 2014. The freezer broke down on Feb 2015 and voltas replaced the compressor...
                        Complaint comments  Comments  (1)

                         Gulkus62
                        At the time of installation, I asked Voltas technician that why the outside unit keeps running inspite of switching it off from the remote, but he said aise hi hota hai, actually it should stop immediately as soon as you switch off from remote. Gas was not there in the unit, it was tripping from time of installation, but Chand Mohammed ignored all these issues, and in the process I was given a faulty piece.
                        If one gets a faulty piece in the beginning only, the customer is liable to get a replacement, so that the problem doesn't persists.
                        But regret to say, inspite of my repeated complaints, nothing has been done. I had sent an email also to customer care, but they too didn't bother to reply.

                        Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X


                        Defective split ac given

                        Complaint Status


                        [Feb 10, 2016] Voltas customer support has been notified about the posted complaint.
                        "Dear Gulkus62

                        Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

                        Regards,
                        Voltas Online Team
                        "
                        Dear Customer (Gulkus62)

                        We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
                        Have a nice day.

                        Regards,
                        Voltas Online Team
                        Complaint comments  Add a comment

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
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                           Gokul Varma Raja
                          I have registered a complaint regarding my voltas 1.5 T split AC on 5/2 16 to the toll free number[protected] at 15.13 hrs.But nobody has contacted me hitherto nor any reply to my complaint received.Please act swiftly in order to redress my cplaimt.
                          -Gokul Varma
                          Sivadham
                          Mankavu
                          Kozhikode 673007
                          Kerala

                          Complaint Status


                          [Feb 07, 2016] Voltas customer support has been notified about the posted complaint.
                          "Dear Gokul Varma Raja

                          We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

                          Regards,
                          Voltas Online Team
                          "
                          Complaint comments  Add a comment

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
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                             Om Babu
                            My Voltas Split Ac is not working since Oct.15.Its under warranty period.I have complained several times, but no one has come to visit once also.In this forum also I complained on 3rd Nov 2015.But till today no one has come from the company side to resolve the problem.The complain no. was [protected].
                            Dear Om Babu

                            Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

                            Regards,
                            Voltas Online Team
                            Complaint comments  Add a comment

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                               aruna singh09
                              We have 7 Acs of voltas in our IDBI bank Saraidhela Branch. We rae having problem in our 4 ACs since more than 7-8 months. We have continuously called on ph no-[protected] of Mr Pradipji who had done installation of it in our branch. He has even assisted us on phone also but still there is problem of gas leakage in 3 ACS and as per him, there is some machine problem in one AC srl no- 4551474A13A000264 (2.00T) and they have carried our machine also wrt to this but the issue has yet not been resolved. Other ACs which are having gas leakage problem presently regarding which we have informed them are: Srl no-4551474A13A000358(2.00T) Srl no-4551392A12G001009(1.00T) Srl no-4551392A12G001038(1.00T) Our contact no-[protected] & mail id-aruna.[protected]@idbi.co.in

                              Complaint Status


                              [Jan 07, 2016] Voltas customer support has been notified about the posted complaint.
                              Dear aruna singh09

                              Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

                              Regards,
                              Voltas Online Team
                              Complaint comments  Add a comment

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