Voltas Complaints & Reviews

Hello Sir,

I have complained so many time for the service of my split AC . They have not interested to take any action. Our AC is just 1 year old and facing cooling issues.
I want to replace this with new AC . Our address is " new damari glass center khadia bazar Shaktinagar Sonebhadra up.

My contact no: [protected]
I would like to take urgent action upon it.
Looking forward to hear from you.

Regards
Shahnwaz

Request no is [protected] for installation of split ac. Your technician was installed my ac and i was rs. 1293 but he was not proper installation in roof of balcony. I was compliance many times in your customers care no. But no one called/ contact after the issue. Sir, please settle my grievance as early as possible.
Regards
Jitendra kumar
Ph. No. [protected]

I have purchased a voltas 1.5 ton split ac from great eastern, benachity, durgapur, west bengal.
Ac is installated by dealer's private agents. Due to gas leakage the machine stopped working and nobody responded quickly to check the same inspite of several calls to dealer and customer service. Process is too slow, still the issue persists. The time we have purchased the ac it has been told that the standard installation is free but 1500 rupees has been charged on first installation. The voltas service is really pathetic and we will rethink buying voltas products in future.

My request no [protected] as per your massage on phone [protected]. The problem not still fixed. Please do needful. One person visited our home & told that he was from voltas & that your ac is short of gas which they filled only on 28/05/2018. We told him to do needful. He told he would do it tomorrow but he never came & we told customer care of voltas.

I purchased fresh ac on 6.6.18 invoice no : kn/2018-19/0463 from hari sharan delhi
As per rule i applied for issuing of fresh warranty card to avail free services through writing countless emails to them
Regretted to say till date no action have been taken at their end
Information needed in writing action taken writing onmy address by speed post

I have purchased a voltas ac on 03/06/2018 from electric center applicances, hall bazar, amritsar.ac is installed vide ref no [protected]/[protected] but gas is leaked within half hour of installation and no body comes to chk the same inspite of several calls. I then lodge complaint on 11/6/18 vide ref no [protected] but still no one comes for same yet. I demand strict action kn dealer as well as ur customer service. Voltas is having pathetic service and ll never purchase anything from this dealer and agency.

I have purchased a ac from vijay sales rajori garden on 12june 2018.. I am still waiting for someone to install the ac. I am getting calls to get it installed but no one comes.. A guy from voltas called me and asked for some amount of money to install the ac as it is not his working zone. The time i have purchased the ac i have been told about the installation as the standard installation is free.

I have issue in ac on 10/03/2018 regarding cooling facility and fan of ac is not working. As par the your voltas service man, the ac motor is not working and as par his direction we change motor of ac fan and i paid the amount rs. 2000. I don’t have receipt of that money.

Again i have given the request for the same issue on 12/06/2018 with sr no [protected]. The same voltas service man come two times at my home again check everything and tell me will check and let you know and after one day i received message on my mobile your sr no [protected] ac repair cost is amount rs. 2150 for motor of ac fan.

I am also working in service industry since 10 years.

If you people think that i am fool just sending message on my mobile you will be free. Is that is the way to handle the customer.

You know there is so many company’s are there in the market and there is strong competition in the market.

Kindly take the matter on priority.

Otherwise will take another way to do the work done.

Dear voltas,

I am extremely dejected with your customer care - rather the lack of it!

While a technician did come, he took away the outer unit at the instance of one mr sanjay who is your rep here in patna (Mobile no. : [protected] and [protected]). This gentleman does not even care to take calls!

Am told there is a gas leakage but that's about all

Till date the equipment has not been repaired a pity really - had i known of this callous attitude, i would never have opted for voltas. A week, you'll agree is too long a period to service an ac complaint

Please note that although i have been patronising your product so far and indeed procured bulk supplies for my bank for voltas split and stand alone acs, from today i will be a poor ambassador for voltas

Enough is enough - i don't see you succeeding here in patna with your lackadiasical approach to after sales service

Hope you will take this feedback in the right spirit and do something about it, in your own interest

Please call me to show that you perhaps care - i'll appreciate that

Sincerely,

Shankar sinha

Mob : [protected]

R/s sir/ mam i want to cancel my request regarding my ac and my request no is [protected]. Sir i was having prob in my ac that it was not cooling at all but now it's working properly just coz there was some dust particles in our account but it's working properly now. So it's requested to you kindly close my complaint and i have mentioned my complaint no. Sry for making you in trouble.

Dear sir/madam,
Our window a. C model no. 182cy - 1.5 ton 2 star sr. No.020750 compressure stopped working from 4/5/18. We have registered complaint refrence no.[protected] and sent the a. C to voltas service station as the technician said its compressure has to be changed but they only refilled the gas of the compressure. It worked for 8 days the again started to trip after 5 minutes we have continued to register the complaint refrence no.[protected] and [protected] on 25/5/2018 again service person visited and said that they its compressure is not working and gone back by saying they dont know anything weather they will change the compressure or not. After that we are keep on calling serive station but they are ignoring us, not picking our phone calls so again we are registering the complaint refrence no.[protected] on 12/6/2018 but there is no responce from voltas company.
Todays temprature is 45 degree celcius, its difficult to stay in this heat, we are suffering from 1.5 month caused by voltas company.
We have amc done for this window a. C dated 9/3/18 sr no. 340 but voltas company is not doing anything do anything so far.
So we just want to know if the company is going to repair our a. C?
If yes its ok if no its also ok
We just need the answer.
Glee industries

I purchased voltas cooler for my son sanam suri from croma on 9th april and within a weeks time i had to make complaint about water pump not working. Again on 30th of i raised complaint through voltas customer care and got complaint # [protected] from shalini and barkha customer service executives and was informed that it will be sorted out within the next few days. On 4th june i checked with voltas customer service and got to know that complaint has been closed without attempting. I again registered for complaint and got new no [protected], from sai prasad and mr tarsem senior officer customer service and was again asked to wait for another 3-4 days to complaint to be resolved but unfortunately it was disappointing and i got mobile no of saksham bhatnagar area manager voltas but he too was unable to resolve the problem. I again called cs team of voltas on 6th and spoke with kartik and he got me spoke to roshni cs officer voltas, she too assured me that complaint would be attended.
Again on 8th june i spoke with customer service executive ranjit singh and he transferred my call to bhargavi another senior who also assured that complaint would be done by saturday 9th june.
I again call customer service voltas on[protected] and spoke with ratna who again transferred my call to sanjay bhargav and he made conference call with mr saksham bhatnagar area manager voltas and he said that my complaint for defective cooler will definitely be attended and part will be replaced by 14th june. But unfortunately today is 15th june and 16 hrs and i had even spoken with cs voltas and mr bhatnagar is not picking up my phone also. It is very disappointing and disgusting. I am feeling cheated by voltas company that my hard earned money has been wasted on such a fraudster company.

Unit purchased on 28.05.2018 from lucknow. It has not been working since 23.05.2018. I lodged first complaint with no [protected] which was serviced on 26.05.2018. Second with complaint no [protected] on 5 june and again on 6 june 2018. Still it is not cooling. Further there has been no response to my complaint lodged on 12 june with reminder on 13 june 2018. The service people just come and go without solving the problem saying that it’s working properly. It works for 2-3 hours after they leave and then again stops cooling. Kindly redress the complaint effectively

Mera sanju nayal hai or mai khora colony pratap vihar gaziabad rhta hu. Maine 3 june 2018 ko ac purchased kiya tha bt abhi tk install nhi hua coustmer care mai call kro koi response nhi atta. Or inke bande office ke off krane ke baad bhi pagal bnte hai khete hai ki sir ajj app office mt jaao mai ajj ac instal kr dunga or saam tk follow kro. Fir baad mai khete ki appki call transfer kr di gyi hai. Abb koi or ayega pagal bna rkha hai public ko. Mera contacet no. Hai [protected]

Name :- hassan
H. No.- 1853, sector - 7d, faridabad
Mobile no.:- [protected]
Pin code number :-121006
Location :- sector-7

Problem:- cooler pump is not working. Cooler in warranty.
Please register my complain. Customer purchase the air cooler
From prerna electrovision. The customer's air cooler in customer
House. Please register the urgent complain.

Hi,
I have purchased a window ac in 2017 of voltas with 1 year on product and 5 year on compressor warranty. After 1 year ac compressor stopped working.
When i asked for service under warranty. Voltas told i will be charged 2200 for gas filling and 350 for visiting charges. However gas is full in ac.
I asked him why i will pay for gas if it is full and your under warranty part is faulty.
Voltas told while replacing compressor we have to empty gas.

Issue is that why i will pay for under warranty part repair process. I am not asking them to refill gas. They are emptying that on their understanding. I just want under warranty part to be repaired.

Worst experience: service [protected] still open (Voltas AC) Customer care number [protected]
Summary:
23rd may 2018: Date of complaint: complaint number [protected].
24th: Technician Vipul visited +1 person: told to change the main circuit (PCB) as they felt there is fault in the PCB and which needs to be replaced. as per vipul main circuit includes main pcb+display pcb.
Vipul called his superior Jignesh to order Main PCB, he informed me it will cost around 1550 Rs. i told him to go ahead with the purchase.
the product arrived at service center office on 26th, i have to go to office to pick up the main pcb. and jignesh told me he will send some technician to my home directly.
26th: Technician Tahir visited +1(+91 [protected]): Fraud Attempt: he checked my ac and directly told me that you have to repair your main pcb which will take around 2 to 3 days and cost your around[protected] rs. AS the new PCB will cost around 9500 Rs. So it is better to repair the existing PCB. When I told him that jignesh gave new pcb to me in 1550 rs. he called jignesh 3 to 4 times, he tried to convivence me for not installing the new PCB but to repair this one by telling that I will not take any warranty if there is any problem again. You have to bare the cost if anything happen.
I request him to install the PCB, finally he agreed and installed it and showcased us like that the PCB is not working and I have to purchase the display PCB as well. Which will take another 2 days.
(so we called Vipul, the first technician to know that why he didn’t order this display PCB. So he said PCB includes both main pcb and display pcb)
So I ignored all the things happen and called Jignesh to order display PCB as well, he told it will cost around 480 Rs. I Agreed and told him to order ASAP.
28th: Many follow up taken regarding the Display PCB. As per Jignesh the PCB was planned to reach him by 27th. So I took follow ups, but Jignesh told he has not received the display PCB till 5pm on 28th. So planned to visit their office to check I found that it is available with them at around 5:30pm. So I took that display PCB with me and I requested Jignesh to arrange the technician ASAP.
He told me that technician Sagar will visit late evening to install it but no one visited on that day.
29th: Technician Rajesh +1 person visited, (as they informed me that they are not from voltas but Jignesh told him to visit). The main shocking information I got from this technician is that. The Main PCB which Jignesh sent and tahir installed and made me fool is not for this model. There is no chance that even a single socket can fit into this PCB and even told me that display PCB is also not for this model. So he tried something fues, i.c., and told that I will get it repaired and installed it by tomorrow evening.
31st: 2 Person visited to install the main circit, but they bring some other circuit without any prior information. They installed the other circuit and returned my old circuit. Cooling was ok, Indoor blower was not blowing as it was blowing before the problem.it was slow and suddenly get stopped and start than stop. And humidity function was not display in the display. I asked him that, it was showing humidity prior to the problem but now it is not showing. They are unable to solve it. I asked Jignesh for the same he said I will send technician tomorrow to check the problem of blower and display humidity.
Till 4th No one visited.
05th: Technician Kalu +1 person (+91 [protected]) visited and told me that indoor machine needs to be uninstalled and needs to be taken at the workshop for problem identification. He told that one person will come to take the indoor unit.
05th: Technician Punit +1 person visited: who uninstalled the machine part from the indoor unit: main PCB, display pcb, blower motor, and electric box and remote they took with them and told me that by evening they will install it again.
But Jignesh and team took 05th, 06th, 07th and 08th to solve the problem.
08th: Technician Punit +1 person visited to installed and blower was working ok but any how after one hour, compressor trips automatically. I called Jignesh about the same.
09th: Technician Nimesh +1 person visited to take out the outdoor fan and motor and took it to his workshop and installed it after 2-3 hours. But the problem is same and not solved. Display unit is not showing humidity and compressor trips automatically.
All these above mentioned technician handled by Jignesh Sunil Zaware & Ankur Thaker who are coming and experimenting on my AC. In some cases even I have to guide them as they are not able to understand how to install/uninstall and fitting places.
Just Because of your carelessness, False commitment, fraud attempt, and 22 days of harassment. I believe that my work is intentionally getting delayed because I raised my voice against them from 28th.
Now I am forced to buy a new A.C, as voltas is not able to solve the problem in past 22 days and there is no hope I see as the approach is the same. I requested them to please refund the money of the A.C and money I have paid during the services and price for new A.C which I have purchase OR replace the existing unit. (As you are not in position to solve the issue).
Status As on date: I have uninstalled the a.c. and sent both indoor and outdoor unit to voltas workshop.
As a customer I reached out to calling customer care several times, calling Jignesh several time, Sunil zaware and Ankur thaker several times and tried reaching out to all the email ids provided on your web address who can help me out. But there is no initiation seen in the response or services.
*Sunil Zaware and Ankur thaker are Brach service manager and area service manager Ahmedabad region whose contact details is shared with me when I started my email conversion with voltas. But they are least bothered in this and they also ignored this. As this problem is escalated to him on 28th of may but no solution is provided.

They are still experimenting on my A.C.

This is regarding complaint no[protected]. It is enough from my side to follow up day by day and Voltas is making fool of me.
I will log a complaint in consumer court and I have all the proofs with recording and I will drag you guys in court and will do upto what an extreme a customer can go.

I have tried all other ways and will drag you in front of media. I never see such behavior of dealing with the customer that they are daily asking me for bill and saying that your complaint is not registered.

Persons from voltas service centre near rajnagar extension are very rude and they are making fool every day. They never picked the phone and make fools that your complaint is not registered or they will come tomorrow and will check the AC. Technician is already visisted and told that AC is faulty and it should be replaced as I purchased the faulty AC on 26 may 2018 from Harie Electronics Navyug market and no one is listening.

There service is worst and never purchase Voltas products as they are selling faulty products and they will never provide you the service, Just sending reminder day by day but you will die with telling your issue and they will never bother about it.

My 30, 000 Rs just gone in Vein and they will never care about your money. They are beggers in just to cut your pocket and let you to hell.

thanks,
Very Fruststated Voltas customer
Shashi Bhushan Sharma
[protected]

Unit details
Voltas windows ac 1 ton
Model vertis platinum 3/s
S no. 4011060a12f001000

Complaint no [protected]
Dated 4 june 2018
Job no 96753
Condenser coil change (Defect identify)

Service center details

Prakash refrigeration and electricals
Address
Ag470,
Sanjay gandhi transport nagar
Delhi

Manager mr. Ankitbr...

I rajinder singh registered a complaint on 9/6/2018 with contact no [protected] regarding my voltas ac. Your mechanic visted my residence on 11/6/2018 in my absence and took rs250 and said that he will visit in the evening and repair the ac. It has been 4 days he has not returned back nor he is picking the phone. Is this how your company and employees are making money by frauding your consumers. I have emailed you regarding this earlier also but no reply has come from your side. I want my money back. Take immediate action otherwise i will go legally against your company.