Voltas Complaints & Reviews

I have got the ac serviced and gas filled on 14 april 2018, however within a month it started giving the same problem of very poor cooling, multiple calls to your service centre has given no result so far, finally one technician came on 14th jun, he saw the ac wasted my time and said i will send the person who had repaired it earlier, till today no news, calling the agency cooling control in hyderabad has no meaning as they dont pick up the phone itself
In short i feel that i made a mistake in buying a tata product with such horrible after sales service
Col sahadev nair

2 nights back my parents were sleeping in the room and AC was ON (Voltas 1.5 tons). Around midnight, my father heard a loud noise and when he opened his eyes he saw that the AC had caught fire and flames were coming out. The room had smoke. Luckily the curtains were pulled to the side and he put the MCB off before dosing off fire with water. Two of them stay alone and it was a lucky escape. I haven't got good response from consumer care. When I told them about this issue they said OK we will take 72 hours and you have to pay 450 rs for the visit. I told them I cant wait for so long and need a report. Today your representative called and said that I will take 450 rs for coming and your AC is out of warranty so you will have to pay for everything. Note we get Ac serviced regularly and stabilizer has not gone and working fine
My question is following:
1. Is there any responsibility of company in this case
2. Do you mean to say that after warranty period we should consider that anything can happen to AC even a blast
3. Is this the service level we should expect from a reputed company

Please note that I also am a Senior Management person in a very reputed MNC. Never such a response is given to a consumer. We pick packets even after the shelf life is crossed if a consumer complaints and look into the reasons how it got to him. Finally its our product in the market and we are responsible. Hope same standards applies to all companies.

Expect a proper investigation from company's side that is in line with company's name and trust we show to the brand.

Regards:
Amit Duggal
full name is provided so that my credentials can be checked on linkedIN if req.
+[protected]

Uthis is quite upsetting that a reputed name as voltas such a big name is unable to provide the quality product and after sales services.

It’s shocking that service head as mr. Gaurav don’t bother to pick a customer s call who tried at least 30 times, but i continued on trying and at last he constrained to speak this time. Got my address and mobile number and assured to resolve the issue on urgent basis. But no body have approached to look into it not even called to resolve the issue.

It’s a peak of summer we incurred the amount 26000/- to get the cooling environment at home with relatives as usual in the month of june.
Mob no [protected] manoj kumar

Sir
There have been installed a 1.5 ton 1 star AC at my village home almost one and half month ago.From the installation day the AC is not working properly. After so many complaints one technician visited and said us about voltage issue and didn't provided proper solution. I think low voltage issue is common in all over rural India.
if possible please allow to replace it with higher star AC with whatever extra charges applicable.
And please ask your distributor and seller to mention that which type of AC will not work properly in rural areas.

Hello Sir,

I have complained so many time for the service of my split AC . They have not interested to take any action. Our AC is just 1 year old and facing cooling issues.
I want to replace this with new AC . Our address is " new damari glass center khadia bazar Shaktinagar Sonebhadra up.

My contact no: [protected]
I would like to take urgent action upon it.
Looking forward to hear from you.

Regards
Shahnwaz

Request no is [protected] for installation of split ac. Your technician was installed my ac and i was rs. 1293 but he was not proper installation in roof of balcony. I was compliance many times in your customers care no. But no one called/ contact after the issue. Sir, please settle my grievance as early as possible.
Regards
Jitendra kumar
Ph. No. [protected]

I have purchased a voltas 1.5 ton split ac from great eastern, benachity, durgapur, west bengal.
Ac is installated by dealer's private agents. Due to gas leakage the machine stopped working and nobody responded quickly to check the same inspite of several calls to dealer and customer service. Process is too slow, still the issue persists. The time we have purchased the ac it has been told that the standard installation is free but 1500 rupees has been charged on first installation. The voltas service is really pathetic and we will rethink buying voltas products in future.

My request no [protected] as per your massage on phone [protected]. The problem not still fixed. Please do needful. One person visited our home & told that he was from voltas & that your ac is short of gas which they filled only on 28/05/2018. We told him to do needful. He told he would do it tomorrow but he never came & we told customer care of voltas.

I purchased fresh ac on 6.6.18 invoice no : kn/2018-19/0463 from hari sharan delhi
As per rule i applied for issuing of fresh warranty card to avail free services through writing countless emails to them
Regretted to say till date no action have been taken at their end
Information needed in writing action taken writing onmy address by speed post

I have purchased a voltas ac on 03/06/2018 from electric center applicances, hall bazar, amritsar.ac is installed vide ref no [protected]/[protected] but gas is leaked within half hour of installation and no body comes to chk the same inspite of several calls. I then lodge complaint on 11/6/18 vide ref no [protected] but still no one comes for same yet. I demand strict action kn dealer as well as ur customer service. Voltas is having pathetic service and ll never purchase anything from this dealer and agency.

I have purchased a ac from vijay sales rajori garden on 12june 2018.. I am still waiting for someone to install the ac. I am getting calls to get it installed but no one comes.. A guy from voltas called me and asked for some amount of money to install the ac as it is not his working zone. The time i have purchased the ac i have been told about the installation as the standard installation is free.

I have issue in ac on 10/03/2018 regarding cooling facility and fan of ac is not working. As par the your voltas service man, the ac motor is not working and as par his direction we change motor of ac fan and i paid the amount rs. 2000. I don’t have receipt of that money.

Again i have given the request for the same issue on 12/06/2018 with sr no [protected]. The same voltas service man come two times at my home again check everything and tell me will check and let you know and after one day i received message on my mobile your sr no [protected] ac repair cost is amount rs. 2150 for motor of ac fan.

I am also working in service industry since 10 years.

If you people think that i am fool just sending message on my mobile you will be free. Is that is the way to handle the customer.

You know there is so many company’s are there in the market and there is strong competition in the market.

Kindly take the matter on priority.

Otherwise will take another way to do the work done.

Dear voltas,

I am extremely dejected with your customer care - rather the lack of it!

While a technician did come, he took away the outer unit at the instance of one mr sanjay who is your rep here in patna (Mobile no. : [protected] and [protected]). This gentleman does not even care to take calls!

Am told there is a gas leakage but that's about all

Till date the equipment has not been repaired a pity really - had i known of this callous attitude, i would never have opted for voltas. A week, you'll agree is too long a period to service an ac complaint

Please note that although i have been patronising your product so far and indeed procured bulk supplies for my bank for voltas split and stand alone acs, from today i will be a poor ambassador for voltas

Enough is enough - i don't see you succeeding here in patna with your lackadiasical approach to after sales service

Hope you will take this feedback in the right spirit and do something about it, in your own interest

Please call me to show that you perhaps care - i'll appreciate that

Sincerely,

Shankar sinha

Mob : [protected]

R/s sir/ mam i want to cancel my request regarding my ac and my request no is [protected]. Sir i was having prob in my ac that it was not cooling at all but now it's working properly just coz there was some dust particles in our account but it's working properly now. So it's requested to you kindly close my complaint and i have mentioned my complaint no. Sry for making you in trouble.

Dear sir/madam,
Our window a. C model no. 182cy - 1.5 ton 2 star sr. No.020750 compressure stopped working from 4/5/18. We have registered complaint refrence no.[protected] and sent the a. C to voltas service station as the technician said its compressure has to be changed but they only refilled the gas of the compressure. It worked for 8 days the again started to trip after 5 minutes we have continued to register the complaint refrence no.[protected] and [protected] on 25/5/2018 again service person visited and said that they its compressure is not working and gone back by saying they dont know anything weather they will change the compressure or not. After that we are keep on calling serive station but they are ignoring us, not picking our phone calls so again we are registering the complaint refrence no.[protected] on 12/6/2018 but there is no responce from voltas company.
Todays temprature is 45 degree celcius, its difficult to stay in this heat, we are suffering from 1.5 month caused by voltas company.
We have amc done for this window a. C dated 9/3/18 sr no. 340 but voltas company is not doing anything do anything so far.
So we just want to know if the company is going to repair our a. C?
If yes its ok if no its also ok
We just need the answer.
Glee industries

I purchased voltas cooler for my son sanam suri from croma on 9th april and within a weeks time i had to make complaint about water pump not working. Again on 30th of i raised complaint through voltas customer care and got complaint # [protected] from shalini and barkha customer service executives and was informed that it will be sorted out within the next few days. On 4th june i checked with voltas customer service and got to know that complaint has been closed without attempting. I again registered for complaint and got new no [protected], from sai prasad and mr tarsem senior officer customer service and was again asked to wait for another 3-4 days to complaint to be resolved but unfortunately it was disappointing and i got mobile no of saksham bhatnagar area manager voltas but he too was unable to resolve the problem. I again called cs team of voltas on 6th and spoke with kartik and he got me spoke to roshni cs officer voltas, she too assured me that complaint would be attended.
Again on 8th june i spoke with customer service executive ranjit singh and he transferred my call to bhargavi another senior who also assured that complaint would be done by saturday 9th june.
I again call customer service voltas on[protected] and spoke with ratna who again transferred my call to sanjay bhargav and he made conference call with mr saksham bhatnagar area manager voltas and he said that my complaint for defective cooler will definitely be attended and part will be replaced by 14th june. But unfortunately today is 15th june and 16 hrs and i had even spoken with cs voltas and mr bhatnagar is not picking up my phone also. It is very disappointing and disgusting. I am feeling cheated by voltas company that my hard earned money has been wasted on such a fraudster company.

Unit purchased on 28.05.2018 from lucknow. It has not been working since 23.05.2018. I lodged first complaint with no [protected] which was serviced on 26.05.2018. Second with complaint no [protected] on 5 june and again on 6 june 2018. Still it is not cooling. Further there has been no response to my complaint lodged on 12 june with reminder on 13 june 2018. The service people just come and go without solving the problem saying that it’s working properly. It works for 2-3 hours after they leave and then again stops cooling. Kindly redress the complaint effectively

Mera sanju nayal hai or mai khora colony pratap vihar gaziabad rhta hu. Maine 3 june 2018 ko ac purchased kiya tha bt abhi tk install nhi hua coustmer care mai call kro koi response nhi atta. Or inke bande office ke off krane ke baad bhi pagal bnte hai khete hai ki sir ajj app office mt jaao mai ajj ac instal kr dunga or saam tk follow kro. Fir baad mai khete ki appki call transfer kr di gyi hai. Abb koi or ayega pagal bna rkha hai public ko. Mera contacet no. Hai [protected]

Name :- hassan
H. No.- 1853, sector - 7d, faridabad
Mobile no.:- [protected]
Pin code number :-121006
Location :- sector-7

Problem:- cooler pump is not working. Cooler in warranty.
Please register my complain. Customer purchase the air cooler
From prerna electrovision. The customer's air cooler in customer
House. Please register the urgent complain.

Hi,
I have purchased a window ac in 2017 of voltas with 1 year on product and 5 year on compressor warranty. After 1 year ac compressor stopped working.
When i asked for service under warranty. Voltas told i will be charged 2200 for gas filling and 350 for visiting charges. However gas is full in ac.
I asked him why i will pay for gas if it is full and your under warranty part is faulty.
Voltas told while replacing compressor we have to empty gas.

Issue is that why i will pay for under warranty part repair process. I am not asking them to refill gas. They are emptying that on their understanding. I just want under warranty part to be repaired.