Voltas Complaints & Reviews

Purchased voltas ac wac 183dza, hsn/sac code:84151090, sl no: 4011234b18ec08422 vide invoice no:new175 dated :01062018. Received call from service provider, who asked to get ac mounted in window from a carpenter. I was given to understand that commissioning charges of ac will be rs.500/-. I inquired, just to connect ac power incoming cable with vs output? I told him, being engineer myself i can do this job. Then i got sms from td-voltas; request no [protected]is resolved. Sms [protected]; 1 if happy else 2. I sent sms with 2. No response, thereafter.ac is working with abnormal sound in comparison to another unit of blue star in our house. May get the unit examined, if it pleases your organisation.

I have amc sogned with coolwave at howrah, wb. I have 2 split acs installed and both are malfunctioning for last 4-5 days. I already raised thos with the service provider and they promised to provide service on today, 19-june. Now today morning when i called to check the time for appountment they refused to send domeone today due to lack of technician’s availability. This is completely unacceptabke, situation in my my top floor flat is really horrible. How can voltas provide such substandard service!!! Please look into this with utmost priority.

Dipankar basu
[protected]

I got a message from voltas saying free service of ac but actually they charged service charge from me.

This is the message received from voltas

Dear customer, warranty free service of your air conditioner is due on 17/jun. To confirm sms pm to [protected] or call [protected].

But actually when they came it is a paid service.
Please do not send these fake messages if voltas cannot maintain their customers purchase history properly.

I have purchase voltas ac before 11months, i have complaint many times but they dont gives proper support. Installation team and service team too did not come till now. Now voltas engineer demanding for installation charges to fit. So i did installation but i was called many time for installation but not any support from tata voltas executive till now, its company mistake that installation is not done till now. And now i am calling many times...

I lodge a service request on 13.06.2018 and got a sms for schedule for the visit on 14.06.2018, one technician came on 15.06.2018 and check the problem and charged 400/- as a visit charge and told us that on 16.06.2018 your problem get resolved. Till today on 19.06.2018 nobody came.. I tried many times to approch them but i got unsatisfactory response from them... Service request i'd is - [protected]

Dear sir i purchased an inverter ac last week which since then has not given proper cooling. Unit consumption as per co. Should be 3.81units in 8 hours but it is giving 16 units in 8 hours. Dealer refusing to help and is suggesting to go through toll free.ac was purchased approx 10 days back and in this scorching heat we could use it only once. It seems we have wasted our money. Registered complaint has been lodged, technician visited, could not satisfy us, we also refused giving him satisfactory code.
Kindly help.
Complaint no-[protected]
Phone no [protected]

I bought Split AC from Giriyas, Rajaji road, Tambaram, Chennai on 28-May-17 and installed on 29-May-17

After buying the AC, Voltas does not take initiatives to check the quality of the AC with customer. Rather, we have to call the Toll free number for initiating the free service request and multiple followups, the service person from "Chennai Cool Care" has attended the Service on 11-Nov-17 and did some basic cleaning and said the AC is fine.

Recently in March, the person named as Ram from "Chennai Cool Care, Tambaram Contact:[protected]/1139" attended for the 2nd free service request and said as the AC is fine.

Now, after March, in the June month i.e after Warranted expired, I am getting the "COIL AND GAS LEAK PROBLEM".

When called the toll free, Voltas customer care team is not cared about the problem of a AC in which with in a year, there is a COIL AND GAS LEAK problem. And, also when checked with "Chennai Cool Care" they are saying like they cannot help.

Finally, we found through my brother who is also a AC technician named as Raja (+91 [protected]) as the GAS LEAK is made to happen by making some adjustments in the "FLARE NUT" from the ex employee of the "Chennai Cool Care". Recording of the call is also there with us as evidence.

Also, wishing to progress this issue in Consumer court in Tambaram if a remedy is not received for this issue from Voltas for repairing the AC as if with in Warranty period and ensure no further repairing will happen.

I called the Toll free number several times for service but got no response later when a service person came he told me that gas and cooling coil is not working and your warranty period is over on 10 days back, how such technical problems come within 1 year in a company like Voltas (Tata Brand) ???

I hope you rectify a genuine problem by a customer like this..

I will be thankful to you my no is +91 [protected], [protected]

I am holding 2 nos of voltas window acs since close to last 3 years but unfortunately the service centre assigned for post sale service maintenance has taught me a lesson of charging the service cost before being the issue is resolved... This only impacts one of the trusted brand of tata enterprise... Only worth the trust on this product i choose the acs... How can a customer is charged with service charges before the issue is addressed nor resolved... And the acs still lying at home with a condition to repair it within next 2-3 days after the same will be taken to the workshop at the cost of the poor customer... The area manager and the authorised service centre owner were communicated several times on this... This brings a sorrowest affair for me as a customer who believed this brand as one of the image creator inour country... Where ever this message goes... Please do revert with a logic to find out solution for a customer

Awaiting response
Jagat mohanty
Cuttack (Odisha)
Area pin code - 753001
Mob no # [protected]

I purchased an inverter ac from voltas model number123VDZU/183VDZ from voltas authorised dealer in my town Shivpuri (Madhya Pradesh).It worked for 7 days after installation in most efficient condition but than it failed to cool my living place.I filed a complaint on the phone number provided and the serviceman came with a device measuring the air temperature and told me that it is inverter ac and it will work like this only but I was not satisfied and I said to bring y ac in the initial condition he inserted some gas in the upper unit than it was again working well for 2 days but after 2 days it again failed to work. I again called the costumer care and submitted my complaint but than also the serviceman was unable to repair it.In the period of 2 months of purchasing ac I have complaint 5 times and again my ac is not working well.Now I am going to the consumer forum for the complaint of my ac to appeal for replacement of the device.I appeal all the consumers to not buy these fake products.
My Name- Azad Jain
Place -Shivpuri (mp)
Complaint number-[protected]

I have got the ac serviced and gas filled on 14 april 2018, however within a month it started giving the same problem of very poor cooling, multiple calls to your service centre has given no result so far, finally one technician came on 14th jun, he saw the ac wasted my time and said i will send the person who had repaired it earlier, till today no news, calling the agency cooling control in hyderabad has no meaning as they dont pick up the phone itself
In short i feel that i made a mistake in buying a tata product with such horrible after sales service
Col sahadev nair

2 nights back my parents were sleeping in the room and AC was ON (Voltas 1.5 tons). Around midnight, my father heard a loud noise and when he opened his eyes he saw that the AC had caught fire and flames were coming out. The room had smoke. Luckily the curtains were pulled to the side and he put the MCB off before dosing off fire with water. Two of them stay alone and it was a lucky escape. I haven't got good response from consumer care. When I told them about this issue they said OK we will take 72 hours and you have to pay 450 rs for the visit. I told them I cant wait for so long and need a report. Today your representative called and said that I will take 450 rs for coming and your AC is out of warranty so you will have to pay for everything. Note we get Ac serviced regularly and stabilizer has not gone and working fine
My question is following:
1. Is there any responsibility of company in this case
2. Do you mean to say that after warranty period we should consider that anything can happen to AC even a blast
3. Is this the service level we should expect from a reputed company

Please note that I also am a Senior Management person in a very reputed MNC. Never such a response is given to a consumer. We pick packets even after the shelf life is crossed if a consumer complaints and look into the reasons how it got to him. Finally its our product in the market and we are responsible. Hope same standards applies to all companies.

Expect a proper investigation from company's side that is in line with company's name and trust we show to the brand.

Regards:
Amit Duggal
full name is provided so that my credentials can be checked on linkedIN if req.
+[protected]

Uthis is quite upsetting that a reputed name as voltas such a big name is unable to provide the quality product and after sales services.

It’s shocking that service head as mr. Gaurav don’t bother to pick a customer s call who tried at least 30 times, but i continued on trying and at last he constrained to speak this time. Got my address and mobile number and assured to resolve the issue on urgent basis. But no body have approached to look into it not even called to resolve the issue.

It’s a peak of summer we incurred the amount 26000/- to get the cooling environment at home with relatives as usual in the month of june.
Mob no [protected] manoj kumar

Sir
There have been installed a 1.5 ton 1 star AC at my village home almost one and half month ago.From the installation day the AC is not working properly. After so many complaints one technician visited and said us about voltage issue and didn't provided proper solution. I think low voltage issue is common in all over rural India.
if possible please allow to replace it with higher star AC with whatever extra charges applicable.
And please ask your distributor and seller to mention that which type of AC will not work properly in rural areas.

Hello Sir,

I have complained so many time for the service of my split AC . They have not interested to take any action. Our AC is just 1 year old and facing cooling issues.
I want to replace this with new AC . Our address is " new damari glass center khadia bazar Shaktinagar Sonebhadra up.

My contact no: [protected]
I would like to take urgent action upon it.
Looking forward to hear from you.

Regards
Shahnwaz

Request no is [protected] for installation of split ac. Your technician was installed my ac and i was rs. 1293 but he was not proper installation in roof of balcony. I was compliance many times in your customers care no. But no one called/ contact after the issue. Sir, please settle my grievance as early as possible.
Regards
Jitendra kumar
Ph. No. [protected]

I have purchased a voltas 1.5 ton split ac from great eastern, benachity, durgapur, west bengal.
Ac is installated by dealer's private agents. Due to gas leakage the machine stopped working and nobody responded quickly to check the same inspite of several calls to dealer and customer service. Process is too slow, still the issue persists. The time we have purchased the ac it has been told that the standard installation is free but 1500 rupees has been charged on first installation. The voltas service is really pathetic and we will rethink buying voltas products in future.

My request no [protected] as per your massage on phone [protected]. The problem not still fixed. Please do needful. One person visited our home & told that he was from voltas & that your ac is short of gas which they filled only on 28/05/2018. We told him to do needful. He told he would do it tomorrow but he never came & we told customer care of voltas.

I purchased fresh ac on 6.6.18 invoice no : kn/2018-19/0463 from hari sharan delhi
As per rule i applied for issuing of fresh warranty card to avail free services through writing countless emails to them
Regretted to say till date no action have been taken at their end
Information needed in writing action taken writing onmy address by speed post

I have purchased a voltas ac on 03/06/2018 from electric center applicances, hall bazar, amritsar.ac is installed vide ref no [protected]/[protected] but gas is leaked within half hour of installation and no body comes to chk the same inspite of several calls. I then lodge complaint on 11/6/18 vide ref no [protected] but still no one comes for same yet. I demand strict action kn dealer as well as ur customer service. Voltas is having pathetic service and ll never purchase anything from this dealer and agency.

I have purchased a ac from vijay sales rajori garden on 12june 2018.. I am still waiting for someone to install the ac. I am getting calls to get it installed but no one comes.. A guy from voltas called me and asked for some amount of money to install the ac as it is not his working zone. The time i have purchased the ac i have been told about the installation as the standard installation is free.