Voltas Complaints & Reviews

Dear team,

I have got wrong commitment and service issue still not resolved from past 6 days.

On 22nd i have lodged a complain for for voltas cooler sr no: [protected].

Till 26th i didn't receive and call and nobody visited my place for resolution.

On 27th i callled voltas customer care in morning they told they ll send technician on priority. But no comments on the delay that happend.

On 27th evening i received message from td-voltas : " dear customer, we tried to contact you for sr no: [protected]. Your number was unreachable or switch off or not responding. Pls call us at [protected]' for an appointment.

It was utter false. My mobile was neither switch off, nor unreachable. When i called [protected] nobody responded.

I complained again for that on 27th evening to customer care, they told they ll look into it.

Again on 28th today, i received a message as dear customer your sr no [protected] proposed for cancellation, reason: cust num not rechable. Call cust care to stop cancellation.

I again called cust care today morning that my number is totally recahble. And this is absolutely false.

I want to ask the team is this some joke going on. This is really bad service from voltas. Pls resolve it at the earliest.

Hello,

I am a saddest customer of voltas ac. Since, i purchase the ac it makes my life hell because of pathetic post sales service by authorized service vendor. After two years of purchasing this ac started giving issues, last year after cooling complain the technician came and fill the gas without checking the actual issue of gas leaking and again the problem started after a month, then i again logged a complain and technician said there is an an issue with cooling coil. Since it was september, i told the technician that i would replace the cooling coil next year.

Now i logged a complain to voltas customer care on 9th of april to replace the cooling coil and it has been done by on spot air conditioner (Voltas service vendor) but again after few days it has been giving problem. I logged two complain and asked for the engineer who replace the cooling coil so that he can better understand the issue as he knows the history. Instead of resolving the issue and sending the engineer, they resolved my issue without attending the call. They simply send sms that "your issue has been resolved on phone". I logged two complains but they resolve the issue without attending the call.

I request you please take this issue as utmost priority

Thanks and regards,

Rajesh prasad
[protected]

Hello sir
I already registered complain agents pcb last 20 days and my contact no. Is [protected]. I called many time in your customer care but every time they are saying wait some time. I have frusteted for your reply. If you will not short out my problem as soon as possible then i will go to consumer court for this. This is last time for requesting.

I bought window ac 1.5 ton with 5 start rating on 15 may which installed after one week.
We are using it from last 5-6 days but not cooling properly. I have lodged complaint to reliance customer care on the first day. Last friday engineer came and reset the settings but issue not resolved so i asked him to come on sunday. I have called him more than 10 times, everytime he said he is coming, or will come by late hours but whole day has been passed now and he didnt reached. I have wasted whole weekend waiting for him.
Really dissatisfied from the services now.
Want replacement of this product as it is defective.
Hoping for the satisfactory outcome.
As we suffered in billing also because on the billing time executive told me different price that was inclusive of taxes but when payment done they charged gst extra.
Please support on the same.

Compressor replacement under warranty
I am facing problem with voltas 1.5 window ac for compressor not working problem and filed telephonic complaint on 24th may vide call no.... Agains was told about attending the complaint and in next 02 days, technician not came and when i call again regarding this than they are saying to me your complaint is completed.. So plz help me what can i do against voltas.

Ravinder kumar
[protected]

I applied for a preventive maintenance request on 21 apr 2018 for my voltas 1.5 ton windows ac. The complaint no was [protected]. The wet service for the ac was done on 22 apr 2018 for which i made a payment of rs 472. As voltas has always been known to an excellent service provider, i also thought the service was done correctly. Today, one of my relatives who is a little well versed with ac noticed that a small window was open in the area from where air comes from inside the ac. On further scrutiny, i i also noticed that a part of the ac was also not fitted by the technician and it was kept in our backward. Now, after observing further we found out that due to this bad service, the compressor was running non stop which has let to increased electricity bills. When i complained regarding the same on voltas customer care, they said that the service would again be chargeable. This is basically a double blow to a customer who is already suffering from a bad service which has probably caused damage to the ac which was working normally before the said service was done.
I assume that you would agree with me that a service for an appliance is done to increase the life of an appliance, but in our case the service has basically caused damage to the appliance and will also reduce its life in the longer run. It has also caused us financial loss due to increased electricity bills as the compressor doesnt turn off even for a second. I have also filed a complaint regarding the same today. The complaint number is [protected], however i have little hope that suitable action would be taken. This is why i am compelled to write to you.
I would therefore request you to look at this issue on priority and resolve it as soon as possible.
I have also sent a mail regarding this on your email id voltas. [protected]@gmail.com

I am facing a lot of difficulties through your ac ur engineer who has not any badge from voltas local dealers hire there local executive who have no knowledge about installing first day they came and took around 5200 fro installing and after 4, to 5 days the ac starts stop cooling i filled a complaint they said that its is because of gas leakage, now you can see the work local technician after some days its also happening gas leakage no cooling at all yesterday i filled a complaint again they told me that your senior engineer will come to check today i called on [protected] she is saying if the technician is not coming today he will cone tomorrow... No positive response what kind of service this company is providing... Very poor service... I will never recommend anyone for voltas... Shame on your company... No experience of marketing... My complaint no is [protected]... I request once again about this... Please solve it... Oe else i will go through from different options...

On march 28th i have reinstall my ac from cuddalore to nagercoil. The installation was held and there was a gas leakage problem which i have giving complaint from may the customer care giving correct notification and the service company giving wrong details and they are not coming to take the service
The gas leakage warranty is 3 months given by customer care and they are saying no need to pay the amount for the gas, but company saying you have to pay the amount and warranty is only for 1 month, if you pay means only they will come and take the service
Very very bad service from the company
Kindly take action to the company & management for there bad service.
Sr no [protected], [protected], [protected]

Date of incident 24/4/2018
Invoice number SLF02A[protected]
first complain no. on 24/4/2018 - [protected]
I want replace of my outdoor unit of my voltas ac.
Gas leakage in outdoor unit of voltas ac, two times service man repair it and fill the gas and he make me sure now there will be no problem, at that time i ask for replacement of outdoor unit. but he took responsibility for any further issue and go away. After fifteen days cooling problem was started again and he repaired same issue of gas leakage in outdoor unit. From 21/5/2018 my Ac give not cooling and the issues come again and again.
now i am completely fad up, i complain for that on 23/5/2018 but no one come for see it. my complain no. is [protected].

Myself dr. K. Arunodhayam,
I've lodged a complaint on 14th december-2017, regarding e2 error in our split ac, service person came and changed the sensor but of no use, error 'd" appeared again. Again they came and taken our mother board twice and made repairs but the problem was not solved. Again they have changed the sensor, but of no use again. Now our machine room temperature shows 17, and the least that we can set is 16, so the compressor works only for a minute and quits. The service person also took our blower for checking. Th service person took our sensor which was inbuilt when purchased.
Our area dealer for service is sreenivasa cool services who is not responding at all. Even our problem was not solved they are asking for service charges without bill. And even they are misguiding our parents in a threatening way that your ac is working. Seeking quick response and service.

Thanking you.

I hv purchased two nos ac 1.5 n 2.0 ton capacity in march 16 with the assumption that voltas ac are also equivalent to best ac available with best post take care to the best customer satisfaction but regret to write about dissatisfaction in working since beginning.in every season i hv called mechanic to rectify problem in gas leakage etc. You can check from records. Kindly send a person to solve problems permanently considering gurentee period

I purchased voltas inverter ac on 31st march 18 and it installed on 11th march but compressor was not installed property and it's screws from one side has gone out and it is very risky. I have complained regarding this on 21st may vide request no. [protected] and your engineer visited on 23 and refer the complain to other engineer and my complain closed without resolve. So please resolve my complain.
Manoj vijay
([protected])

I am purchased voltas 1.5 tan split ac but due to poor service provided by voltas ac installation team gas leakage problem started and now installation team fill the ac gas again but i want to replace the my ac beacuse only 1 month gas leakage problem started there is no guarantee that it works more than 6 month.. Please provide training to your installation team and replace my ac again.

I have brought voltas split inverter ac (Voltas vlzk 123) from lakshmi aircon, paschim vihar, new delhi on 20th may 2018 and till date ac has not been installed. At first company send their installation guy on 23rd may and that guy was selling all those items to us that are provided by company free of cost (Like ac coil 3m, drain pipe and etc) also when we said that these items are provided by company free of cost than he was showing rude behaviour to my parents and also didn't installed ac even without confirming from voltas company after which company guys called us and apologised for his rude behaviour and promised us to send another guy next day, so we made again booking for 25th may 2018 on 4pm. At 4 pm when i called installation guy than he said he was busy so he will coming by 5:30 pm, which was ok but when i called at 5:30 pm he was not coming instead another guy was coming to which i made call to company what the hell was happening they said their guy was busy somewhere else so some other guy was coming so i was ok with that too but till 8:30 pm no installation guy came and my entire day was wasted, so i called lakshmi aircon again and they said that your ac will get install positively by 26th may 2018 at 11:00 am sharp, now my question is even after paying rs500 for installation of ac which is provided free of cost by tata cliq and after wasting my entire day that costs me around (Rs1500) why should i buy ac from volatas again and who will pay from my loss (Either company or dealer or installation guys), also this type of irresponsible, immature behaviour was not expected from voltas, kindly take strong action against these guys so that comany's reputation will stay entact.

Hi
I am residing at varanasi, i have purchased a split ac in may 2014
After 2 year there was a problem regarding cooling of ac, i have contacted your toll free number and they suggest to me to call our local aurthorised service center m/s mahaveer cooling services, lanka, varanasi. They have visited our house and informed to that gas was leaked and it was refilled and charged amounting rs. 3500.00 vide their bill dated[protected].in april 2018 i have called them for servicing of ac and they informed to us the coil was leakingand suggested to me for chenging of coil and charged to me rs. 4800.00 vide bill no. 153 dated[protected] on account of replacing of coil. Now after a month the ac was further not cooling properly and i called them but they are not giving any response to me.

Hi, i have purchased 1 ton window ac on 19/05/2018. From the sangam audio video, sector 18 noida, 201301 and complete all process to extend warranty. Also received sr no-[protected]. And message that extended warranty certificate has mailed, but not received any kind of mail yet for the same. Kindly check and do the needful asap. I have sent mail to [protected]@voltas.com and [protected]@voltas.com, but not received any mail yet for the same. Find below mentioned few more details for your ref-
I am really very disappointed this types of customer service.

Register mobile no-[protected]
Product no-4011236c18dc02737
Sr no - [protected]

Regards
Raveendra shrivastava

Pl arrange to attend my voltas ac 1.2 ton... As outer unit fan is too much sounding to touch some parts... This problem is since begening... At the time of instalation by ur company. Person but still it is not in condition... Pl... Do need full... M. P. Thakur... Rudranagar.. Pahari... Varanasi...221108... Mob no...[protected]... Its my second complain regarding noise of fan
...

I bought a Voltas AC on 24th April 2018. It got delivered on 27th April 2018. I requested an installation and demo.

Then when on 27th I got the product I requested installation. Their system botched up and they send my request to Chandigarh service centre, instead of Panchkula and I had to wait until 2nd May (9 pm) to get product installed. Then the technician botched up the installation and I got an error instead of cooling.

They had put in the wires incorrectly. I again had to complain and then on 3rd May night the technician visited and corrected the installation, they had botched up.

Now the AC was working but no one came for Demo. We waited for sometime and waited. I then called for demo which happened on 14th May. Note that they installed the product but did not do any demo or arrange one by themselves. I expected that. Anyways, on 22nd May the AC stopped cooling. I thought it might be something wrong on the remote settings. I checked and when still wasn't cooling, and started leaking ice and water, I raised a complain on 23rd May morning. I was told technician will visit on 24th. The technician visited said all was okay. We said it starts cooling and then stops. We had been told by a LG technician, who was at our home for a fridge installation which I had recently bought that the AC was leaking gas as far as he could see from what was happening. So we told the Voltas technician the same. He didn't do anything. Asked us to keep the non-cooling AC running for 4 hours and told us he will return within 4 hrs to check. Now it is almost 7 hours and they still did not show up. The entire pipe/ cable going from AC to compressor is covered in ice. I have pictures. And when I call Voltas I can't even speak with a manager, as they are too busy according to their reps.
I have struggled for almost 1 month with bad post sales support. When I compare my experience with Voltas with that I have had with LG I feel sad that I did not choose LG for an AC too. Voltas support sucks. Having a good product is no use unless you support your customers.

I want extended warranty on this shi*** product for all the issues I have had. This is the season when I need the AC. It will be useless in winters. I have already had so many issues with this product I feel like just flushing it. That's where sh** belongs. I am not sure how many more issues I should expect in the coming days.

Reference Request Nos.
[protected] (Messages Available) (Delayed Installation - 5 Days late)
[protected] (Message Available) (Wrong Installation - Wiring Incorrect)
[protected] (Message Available) (Delayed Demo - 14th May 2018)
[protected] (Message Available) (Wrong Installation - Gas Leaking)

Highly disappointed with cust service team of voltas. Its been a month now i have been complaining about voltas window ac remote not working. My husband called cust service someone came and asked to change batteries that we already did. Remote dis not work. Technician who came said he will order for new remote but did not do so. Again we called him. He never picked up our calls. I called cust service again he said someone in 24 hrs will come and change the remote. No one came. Even that liar not even registered my complaint in system for records. I had to call again cust service someone else again said gavd me complaint number but again no one came in 24 hrs. I again called the next day he again said me the same. I asked him to let me speak to his supervisor but he denied. Extremely humiliating service. No remote change for 30 days and dont no where to go. Worst and disgusting services of voltas.

I purchased a Volta's split AC from Amazon on 13 May 2018 and recieved that product on 18 may 2018. After delivery no one was came for installation even after calling many times to the customer care. On calling to customer care every time they answered that they will send tomorrow but their tommorow were never come. I have proof of all, as I record all conversation between customer care and me. I frustrate after purchasing the product. Take some strict action on the company and ask them to give penalty also.